DATE TIME USER NAME DEPT UNIT PROBLEM CATEGORY SOLUTION ENGINEER DURATIONS STATUS

LOCATIO
8/21/2023 Avex Pembuatan Email Server Imam 14:20 14:28 0:08 Done
Avex Network configurasi Server Imam 8:17 8:22 0:05 Done
8/21/2023 Quality Avex Mapping data 2 laptop Network Imam 8:22 8:28 0:06 Done
8/21/2023 Avex Setting acces login sistem Hardware Imam 9:20 9:26 0:06 Done
Avex Login Avex
Supervisor
account
finance
tax
purchase
sales
ppic
production
 EMAIL NETWORK SOFTWARE MS DYNAMIC AX SERVER HARDWARE
WAN Internet Lokal LAN Office/Visio Problem aplikasi Akses User Notebook PC Thin Client
Tarik Services Email TS AOS Database
No. Periode & Detail Tanggal Total Create/ Link Metro-E Link VPN IP Vsat speedy Indonet Anti Scan Update Data Kesalahan Submit
Prompt Pass Bounce Back Lambat Mail Box Full Spam Setting email Send / Receive Disconnect E-Bank Accurate QPR Adobe Install Setting AX Lambat PO SO Down STO Mapping Drive Active
Validate BB Seting Koneksi LAN Firewall Seting Wireless Internet/Proxy IP Addres Virus Install Problem 7Zip IE/Firefox Barang Harga (Analysis supplier PR Restart Connection Reset Pass Install Problem Install Login Problem Install Baru
Down Trafic Down Trafic Down Trafic Slow Down Slow Down Reader Service) Down HD Full Lambat RDP Full Directory
Serivice Failed
1 Periode : 03 Des - 08 Des
ð 2 1 3 1 1 1 1 1
ð 1 2 1 1 1 1 2 1 1
ð 2 1 1 1 1 1 1 1 1
ð 1 1 1 1 1 1
ð 1 2 1 1 1 1 3
ð 1
2 Periode : 10 Des - 15 Des
ð 3 2 1 1 2
ð 1 2 2 1 1 1
ð 1 2 1 1 1 3
ð 1 1 1 1 1 1
ð 1 1 1 1 1
ð
ð
3 Periode : 16 Des - 22 Des
ð 1
ð 1 1 1 1 1 1 1 1 1
ð 2 1 1 2 1 1 2
ð 2 1 1 1 1 1 1 1 1 1 1
ð 1 2 1
ð 1 1 1 1 4
ð
Periode : 22 Oktober - 26 Oktober
4 ð 1
ð
ð 1
ð 1 1 1 2 1 1 2
ð 1 1 1 1 1 2 1
1 1 2 1
ð 1
Periode : 30 Des - 31 Des
ð
ð
5 ð
ð
ð
ð

TOTAL 5 4 7 3 0 7 0 1 3 18 3 3 1 0 0 0 3 0 0 7 1 0 11 9 3 1 0 0 0 2 1 1 0 0 1 1 0 1 6 1 2 4 1 2 0 11 0 0 0 27 2 0 0 0 0 0 1 0 0 1 0
Sub Total/Category 59 5 19 40 17
 HARDWARE Lain - Lain
Thin Client Printer Blackberry Pheriperal
Segmen Penarikan Absensi
IP Back up Data Web Ipad Telpon Permintaan Kode PUK Task Manager Local Ftp CCTV
Lambat Login Down Setting Install Spoller Roller Secure Acces Rusak Scan Paper Telphone Service Bes Upgrade Monitor Keyboard Rusak Mouse Disk Access
Print Color Jam Rusak Rusak

1 1 13
1 12
1 11
1 7
1 11
1

2 2 1 14
1 1 10
1 10
1 7
1 6

1
1 1 11
10
12
1 5
1 9

1
0
1
1 10
1 9
5

0
0
0
0
0
0

1 0 1 9 0 0 0 0 0 0 1 1 2 0 0 0 0 0 0 0 0 5 0 2 0 0 0 0 0 177
17 7 147
 EMAIL PERFORMANCE NETWORK PERFORMANCE

No Category Qty Chart Email No Category Qty Chart Network

1 Prompt password 0 1 Link Metro E 0
Chart Email Performance
2 Bounce back 0 2 VPN IP 0
Prompt password
3 Delay 0 3 Vsat 0 Link Metro E
Bounce back
4 Mail Box Full 0 4 Speedy 0 VPN IP
Delay
5 Spam 0 33% 33% 5 Indonet 0 Vsat
Mail Box Full
6 Setting Email 1 6 E_bank 0
Spam Speedy
7 Create/validate BB 0 7 Lokal LAN 6
Indonet
Setting Email
8 Send/Receive 1 8
E_bank
Create/validate BB
9 Disconnect 1 9
Lokal LAN
Send/Receive
Total 3 33% Total 6 100%
Disconnect

SOFTWARE PERFORMANCE MS DYNAMIC AX PERFORMANCE

Chart MS DAX
No
1 Anti Virus
Category Qty
1
Chart Software No Category
1 Scan Barang
Qty
0
2 Accurate 0 2 Install 0 Scan Barang
3 QPR 0 3 Update Harga 0 Install
4 Office/Visio 0 4 Lambat 8 Update Harga
10%
5 Problem aplikasi 9 5 Kesalahan supplier 0 Lambat
6 6 Submit PR 0 Kesalahan supplier
Anti Virus
7 7 PO 0 Submit PR
Accurate
8 8 SO 0 PO
QPR
9 9 STO 0
Office/Visio SO
10 Setting AX 0
Problem aplikasi STO
11 Tarik Data (Analysis Service 0
Setting AX
12 Down 0
Tarik Data (Analysis Service)
Total 10 90% Total 8 100%
Down

HARDWARE PERFORMANCE
SERVER PERFORMANCE

No Cateory Qty
No
1 Mapping Drive
Category Qty
2
Chart Server 1 Notebook
2 PC
0
1
Chart Hardware
Chart Hardware Performance
2 Services Email 0 3 Thin client 3
3 TS 8 4 Printer 10
4 AOS 2 5 Blackberry 0 7%
17% 17% Mapping Drive Notebook
5 Database 0 6 Peripheral 0
Services Email PC
6 Akses User 0 Total 14 21%
TS Thin client
7
AOS Printer
8
Database Blackberry
9 71%
Akses User Peripheral
Total 12
67%

OTHER PERFORMANCE

SUMMARY PERFORMANCE
No Category Qty Chart Other
1 Back Up Data 0
2 Penarikan Absensi 1 Back Up Data No Category Qty Chart Summary
Chart Summary Performance

3 Web 0 Penarikan Absensi 1 EMAIL 3

4 Ipad 0 Web 2 NETWORK 6 2%
5 Telpon 0 Ipad 3 SOFTWARE 10 6% EMAIL
6 Permintaan Kode PUK 0 Telpon 4 MS DAX 8 11% NETWORK
7 Task Manager 0 Permintaan Kode PUK 5 SERVER 12 26%
SOFTWARE
8 Localdisk 0 Task Manager 5 HARDWARE 14
MS DAX
9 FTP Access 0 Localdisk 6 OTHER PERIPHERAL 1 19%
SERVER
10 CCTV 0 100% FTP Access TOTAL 54
HARDWARE
11 CCTV 22%
15% OTHER PERIPHERAL
Total 1
Catatan : Untuk performace Email sudah lebih baik dari sebelumnya, sudah dilakukan migrasi ke zimbra. Performace hardware harus dilakukan upgrade untuk komputer lama
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 Month Email Network Hardware Software MS Dax Other Server
Januari 85 87 112 29 4 12 0
Feb 93 55 80 19 7 18 0
Maret 66 98 90 22 33 17 0
April 31 57 47 20 16 8 0
May 32 52 37 15 32 7 0
Juni 24 79 34 8 31 6 0
Juli 25 54 35 9 70 2 0
Agustus 38 58 43 13 52 1 0
September 19 55 51 6 37 2 0
Oktober 22 80 27 2 47 6 0
November 22 54 26 7 32 6 0
Desember 3 6 14 10 8 1 12

Email Chart Network Chart Hardware Chart

100 120 120
90
80 100 100
70
80 80
60
50 60 60
40
30 40 40
20
20 20
10
0 0 0
i et ri l ni li s r r r r ri
ar Fe
b
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nu Ap M Ju us to ua Fe ar Ap Ju Ju
us ob Fe ar Ap Ju Ju tu be ob be be
Ja M em ve
m m n M m kt m m nu M us m kt m m
Ag ept Ok o ese Ja M
Ag pte O o ve ese Ja M
Ag pte O ove ese
S N D Se N D Se N D

Software Chart MS Dynamic Chart Other Chart

35 80
20
30 70 18
25 60 16
50 14
20
12
15 40 10
30 8
10
20 6
5 4
10
2
0 0
ri 0
Fe
b et ril ay ni Ju
li
tu
s
be
r
be
r
be
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be
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Fe
b et r il ay ni Ju
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Ja
n M
Ag tem k em sem nu M Ap M us m kt
ob m m ua ar Ap M Ju us ob
p O v
De Ja Ag te ve se Ja
n M
Ag em kt em em
Se No Se
p O o e pt O v
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N D Se No

Chart Server
14
12
10
8
6
4
2
0
ar
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 Chart Server
14
12
10
8
6
4
2
0
ar
i
Fe
b et ril ay ni Ju
li
tu
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be
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Ja M
Ag te Okt ve se
p o e
Se N D

120

100

80 Column D

Column E

Column F
60 Column G

Column H

Column I
40

20

0
Januari Feb Maret April May Juni Juli Agustus September Oktober November
 r
be
em
Nama Tgl. Overtime Jam Activity