PMBOK 

Guide SIXTH EDITION

CHAPTER 10
10.1 Plan Communications Management
 PLAN COMMUNICATIONS
MANAGEMENT
developing a plan for communications based on stakeholder needs
Overview

COMM. PROCESSES I P E M&C C

Plan Communications Mgt. X

Manage Communications X

Control Communications X

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Overview

COMM. PROCESSES
Plan Communications Mgt.
Manage Communications
Developing a plan for
communications based on
stakeholder needs
Creating and distributing
project information

Monitor Communications Monitoring communications to

ensure stakeholder needs are
met

Key Benefit: a documented approach to effectively

and efficiently engage stakeholders by presenting
relevant information in a timely manner

Performing: periodically throughout the project as

needed

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Outputs

COMMUNICATIONS MANAGEMENT PLAN

• stakeholder communication requirements;
• information needed;
• the format for communicating the information;
• how often it’s distributed;
• the level of detail that’s needed;
• and who prepares it.

PROJECT MANAGEMENT PLAN UPDATES

• Stakeholder Engagement Plan

PROJECT DOCUMENTS UPDATES

• Project schedule
• Stakeholder register

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Outputs

Sometimes stakeholders need the detail…

Some don’t…

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Tools & Techniques

Expert Judgment
• Politics
• Organization culture
• Organizational communication technology

Communications Requirements Analysis

… involves analyzing and determining the communication
needs of the project stakeholders → communication channels

Lines = n
(n − 1)
2

Nodes = Participants
Lines = Number of communication lines between participants

Communication Technology

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Tools & Techniques

Communication Models

• Basic
… sender and receiver
• More interactive
… sender, receiver, acknowledge and feedback
• More complex
… sender, receiver and feedback

Communication Methods

Interactive Push Pull

Videoconferencing; Reports; Website;
meetings memos repositories

Interpersonal & Team Skills

• Communication styles assessment

• Politics awareness
• Culture awareness

Meetings

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Tools & Techniques

Data Representation

Stakeholder Engagement Assessment Matrix

displays gaps between current and desired engagement levels of
individual stakeholders

Unaware Resistant Neutral Supportive Leading

Stakeholder A C C

Stakeholder B C D

Stakeholder C DC

C: current engagement level

D: desired engagement level

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Inputs

Project Charter
Key stakeholder list and heir role & responsibilities

Project Management Plan

• Resource Management Plan
• Stakeholder Engagement Plan

Project Documents
• Requirements documentation
• Stakeholder register

OPA & EEF

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Exam Spotlight

Conflict can be reduced by implementing team ground

rules and group norms and utilizing well-grounded
project management processes.

Regular and effective communication, and clear

definitions of the roles and responsibilities of team
members, will also go a long way in keeping conflict to a
minimum.

Effective communication refers to providing the information in

the right format for the intended audience at the right time.

Efficient communication refers to providing the appropriate

information at the right time—that is, only the information
that’s needed at the time.

The communications management plan is used to manage

the flow of information to the stakeholders in order to keep
them engaged and informed.

The stakeholder engagement plan helps maintain

relationships with the stakeholders, helps to ensure their
support, and manages stakeholder expectations.

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“Communication is what makes a team
STRONG.” Brian Mclennan