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    The writer went to pick up their mail at the post office but was told their mailbox was locked for security reasons regarding their account. When they asked about resolving the issue, the office clerk told them to come back in three days but their mailbox was still inaccessible. Upon inquiring again, the clerk was rude and said the writer was being impatient. The writer is upset about being denied access to their paid mailbox and receiving unprofessional and disrespectful customer service. They inform the post office that if this is about a late payment, they will sue for neglecting a client and wrongly withholding their mailbox.

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    The writer went to pick up their mail at the post office but was told their mailbox was locked for security reasons regarding their account. When they asked about resolving the issue, the office clerk told them to come back in three days but their mailbox was still inaccessible. Upon inquiring again, the clerk was rude and said the writer was being impatient. The writer is upset about being denied access to their paid mailbox and receiving unprofessional and disrespectful customer service. They inform the post office that if this is about a late payment, they will sue for neglecting a client and wrongly withholding their mailbox.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    6 views2 pages

    Letter of Complaint

    Uploaded by

    Omahri24
    The writer went to pick up their mail at the post office but was told their mailbox was locked for security reasons regarding their account. When they asked about resolving the issue, the office clerk told them to come back in three days but their mailbox was still inaccessible. Upon inquiring again, the clerk was rude and said the writer was being impatient. The writer is upset about being denied access to their paid mailbox and receiving unprofessional and disrespectful customer service. They inform the post office that if this is about a late payment, they will sue for neglecting a client and wrongly withholding their mailbox.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Omahri Allamby

    Dr. Smith
    Eng 201
    3/25/23

    Charlotte Amalie Postal Office


    9846 Estate Thomas 
    St Thomas, VI 00802

    Dear General P.O.

    Good morning, General Post Office, I hope that you are having a splendid time today and

    that your day is going well. Unfortunately, not everyone is granted such bliss due to a series of

    disconcerting events. Last week, I went to the post office to pick up my mail, like any other

    person; however, I was met with troubling news about my mailbox being locked. So, naturally, I

    asked one of the office clerks—I believe her name was Charlotte—and she refused to open my

    box due to security reasons regarding my account. I found this news to be quite upsetting

    because I have never done anything illegal or "bad" using my mailbox. Nevertheless, I decided to

    take the mature route, and I told the office clerk that if there are any problems regarding my

    mailbox, please let me know in advance and if there was any way to resolve the issue. They told

    me to come back in three days, and they will let me know if I am due to use my mailbox again.

    Now, three days later, I am unable to access my mailbox. Consequently, I asked the office clerk

    about the "situation" regarding the security matter of my account, and she had the nerve to say

    that I was being too impatient and I "shouldn’t rush her". Not only was I denied the right to look

    in my mailbox, which I am still paying for, but I was offered rude customer service on top of all

    of it. Now, I do not know if this is regarding my late payment for renewal; however, if this is
    how you speak to your customers, I highly recommend that you all take some classes on how to

    speak to people. Seriously, the level of disrespect I received was unprofessional, and I hope you

    know I will be suing for neglecting a client and wrongfully holding my mailbox from me.

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