7/8 Technology and

8 Livelihood Education
Module 1
Use Tools, Equipment, and Paraphernalia
TLE_HEFS7/8UT-0ab-2
Technology and Livelihood Education – Grade 7/8
Alternative Delivery Mode
Module I- Use Tools, Equipment and Paraphernalia
Home Economics
Front Office Services TLE_HEFS7/8UT-0ab-2
First Edition 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary
for exploitation of such work for profit. Such agency or office may, among
other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand

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The publisher and authors do not represent nor claim ownership over them.

Published by the Department of Education – Region III

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Author: Jo-Ann V. Baquiran
Language Reviewer: Ma. Lourdes G. Dela Cruz
Content Editor: Keith Richard R. Hernandez
Illustrator: Josephine C. Laguardia
Layout Artist: Jo-Ann V. Baquiran

Management Team:
Gregorio C. Quinto, Jr., Ed.D.
Chief, Curriculum Implementation Division

Rainelda M. Blanco, Ph.D.

Education Program Supervisor - LRMDS

Agnes R. Bernardo, Ph.D.

EPS-Division ADM Coordinator

Joel I. Vasallo , Ph.D.

EPS –EPP/TLE/TVE/TVL

Glenda S. Constantino
Project Development Officer II

Joannarie C. Garcia
Librarian II
 7/8

Technology and
Livelihood Education
Module 1
Use Tools, Equipment and
Paraphernalia
TLE_HEFS7/8UT-0ab-2
 Introductory Message
For the facilitator:
Welcome to the Technology and Livelihood Education 7/8 Project CAP-LRE Alternative
Delivery Mode (ADM) Module on Home Economics-Front Office Services-Use of Tools,
Equipment and Paraphernalia.
This module was collaboratively designed, developed, and reviewed by educators from public
institutions to assist you, the teacher or facilitator, in helping the learners meet the standards
set by the K to 12 Curriculum while overcoming their personal, social, and economic
constraints in schooling.
This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of the module:

As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners’ progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.
For the learner:
Welcome to the Technology and Livelihood Education 7/8 Project CAP-LRE Alternative
Delivery Mode (ADM) Module on Home Economics-Front Office Services-Use of Tools,
Equipment and Paraphernalia.

This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

1
At the end of this module, you will also find:
References This is a list of all sources used in developing this module.
The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Do not forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult
your teacher or facilitator. Always bear in mind that you are not alone.
We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module provides discussion and series of activities that will give you a deep
understanding about tools, equipment’s, and paraphernalia’s in Front Office
Services.

At the end of this module, you are expected to:

1. categorize tools, equipment, and paraphernalia according to their uses.

2. select the best tools, equipment, and paraphernalia according to their uses; and
3. inculcate the values of safety and precautions in using tools, equipment, and
paraphernalia in a workplace.

What I Know

Hello! I hope that you are energized today. Make yourself physically and
mentally ready for our new lesson. But before that, let us check your prior knowledge
about our new lesson. Feel free to answer the following questions.

Pre- test
Directions: Multiple Choice: Choose the letter that corresponds to the correct answer.
Write the chosen letter on your answer sheet.
1. The best tool for holding large amounts of files without taking up too much floor
space.
a. cabinet c. filling cabinet
b. drawer d. paper rack
2. Which of the equipment below used in front office activities that basically has
these applications Google, GMail, Yahoo, Facebook?
a. computer c. printer
b. internet d. software
3. A desk where a receptionist works.
a. corridor c. lobby
b. desk d. reception desk

4. It is usually a metal box, housed in a bank vault that customers can rent to
keep valuables, legal documents, and other prized possessions in a secure
location.
a. cash box c. safety deposit box
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 b. deposit box d. vault
5. A front office tool used for keeping the keys of the guest room in sequential
order for the guest rooms.
a. keys c. key holder
b. key chain d. key rack
6. It is the global computer network providing a variety of information and
communication facilities, consisting of interconnected networks using
standardized communication protocols.
a. connection c. software
b. internet d. wi-fi
7. It is an electronic device for storing and processing data, typically in binary
form, according to instructions given to it in a variable program.
a. calculator c. memory card
b. computer d. sim card
8. A device used to print from simple text writings, reports, charts, graphics, to
photographs, images, posters, cards, stickers, among others.
a. credit card imprinting machine. c. fax machine
b. computer d. printer
9. Which of the following is an apparatus system or process for transmission of
sound or speech to a distant point, especially by an electric device?
a. computer c. printer
b. fax machine d. telephone
10. A device used for sending and receiving printed pages or images over
telephone lines by digitizing the material with an internal optical scanner and
transmitting the information as electronic signals.
a. printer c. scanner
b. fax machine d. telephone
11. It is also called credit card imprinter, sometimes referred to as a “click-clack”
machine.
a. credit card c. credit card imprinting machine.
b. credit card holder d. credit card printer
12. Paraphernalia used in recording the essential details needed to be
followed for the reservation.
a. guest form c. registration details
b. logbook d. registration form

13. A replacement for mechanical key it is usually made of plastic card, similar to
a credit card, containing data on an embedded magnetized strip that can
electronically unlock a door, activate a machine, etc.
a. card c. key card
b. hotel card d. master card
14. It is a record book with periodic entries used for logging in.
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 a. hotel record c. logbook
b. timecard d. record book
15. It is an electronic device for performing mathematical calculations.
a. abacus c. cellphone
b. calculator d. tablet

Are you done answering? Are the statements above being familiar to you?
Well, if you answered no, this module would help you understand more about this
lesson. So, keep moving with the activities. Enjoy learning!

What’s In

Welcome to Lesson I of our module in Front Office Services 7/8!

In this lesson, we are going to know the basic concepts of Front Office Services,
types and uses tools, equipment, and paraphernalia.
Before we proceed to our lesson, when you hear the word “Front Office Services”,
what comes first into your mind? Write your answer on your answer sheet. (All
answers will be accepted)
Note: Refer to page 24 for the scoring rubrics for writing.

Good job! Let us proceed.

What’s New

Activity 1 - Let Me Know

Give at least five (5) types of tools, equipment, and paraphernalia that you can
find in a reception area or front desk in a hotel.

Directions: Identify each function of what is being asked. Write your answer on your
answer sheet.

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Note: Please refer to page 24 for the scoring rubrics.

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

What is It

The front office is also known as the face of the hotel. It is the first guest
contact area and the nerve center of the hotel. All the activities and areas of the front
office are geared towards supporting guest transaction and services.

It is the one of the many departments of the hotel business which directly
interacts with the customers when they first arrive at the hotel. The staff of this
department is very visible to the guests. Front office staff handles the transactions
between the hotel and its guests.
The Front Office is also called the nerve center of a hotel. It can be defined as a
front of the housing department located around the foyer and the lobby area of
a hospitality property. As this department is located around the foyer area of the hotel
and is visible to the guests, patrons, and visitors, they are collectively called “Front
Office”.

This department is one of the major operational and revenue-producing

departments of the hotel which generates two-thirds of the revenue earned by a
hotel from the sale of the guest rooms. It involves in providing valuable services to
the guests during the entire guest cycle consisting of Pre-arrival,
Arrival, Occupancy and Departure.

In performing the task efficiently and effectively proper use of tools, equipment,
and paraphernalia is essential to make the work easier for the Front office personnel
and to give guest quality service.

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 There are 3 classifications such as tools, equipment, and paraphernalia.

FRONT OFFICE TOOLS

Name Pictures Meaning Uses
of /Characteristics
Tools
− a desk at which a • for beautifying
receptionist works. the area
− An office or a • an area for
Reception counter, as at a hotel, attending phone
Desk at which guests are calls and visitors.
registered. • to welcome
guest
•Used to hold
large amounts of
− a piece of
files without
furniture that is used taking up too
for storing documents much floor space.
so that they can be
Filing Cabinet
found easily. •Used to
categorize and
store files and
folders.

Can reduce loss

of company
information or
damage to the
filing cabinet’s
contents.

− An object where • Use to hold

keys are placed. keys.
− It is wooden or • Used for
metal framework keeping the keys
racks present the front of the guest room
Key rack desk. It contains many in sequential order
slots used for keeping for the guest
the keys of the guest rooms.
room in sequential
order for the guest
rooms.
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 − this is a metal box, • Use to keep
usually housed in a valuables private
bank vault that and safe.
customers can rent
to keep valuables, • Use to protect
Safety
legal documents, and
Deposit Box items from theft.
other valuable
possessions.
• It is used to
protect items from
being lost or
misplaced.

FRONT OFFICE EQUIPMENTS

Name Pictures Meaning Uses
of Equipments /Characteristics

− An electronic • Use as a point of

device for storing and sale and for general
Computer processing data, record keeping.
typically in binary • Use to design
form, according to things.
instructions given to • Use computers
it in a variable for research, word
program. processing and
emailing.

− These are the Use to access

programs and other information, ticket
operating information reservation,
used by a computer. Chatting, digital
− is a collection markets,
of data entertainment, bill
Software or computer payment,
instructions that tell organization
the computer how to management and
work. many more.
− is a collection • Google, GMail,

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 of instructions . Yahoo, Facebook
are basically
software
applications

−A global • to access to
computer network Information
providing a variety of • to Communication
information and • to Entertainment
communication • for Online
Internet facilities, consisting shopping
of interconnected • use for Education.
networks using • for Multi-
standardized conferencing
communication • for Social
protocols
Networks
• to access to the
News
• for location
access
• use for job
searching
− A device that • Used to transfer
accepts text and on paper the
graphic output from a existing graphic
computer and and text information
transfers the on a computer.
information to paper, • Used to print
Printer usually to standard from simple text
size sheets of paper. writings, reports,
− are hardware charts, graphics, to
devices that allow photographs,
you to create a hard images, posters,
copy of a file. cards, stickers,
among others

− A system for • communicate

transmitting voices with other people
who are far away
over a distance using
instantly and
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 wire or radio, by efficiently.
Telephone converting acoustic
vibrations to
electrical signals.
− An apparatus,
system, or process
for transmission of
sound or speech to a
distant point,
especially by an
electric device.
• Effective
- A device that sends communication
and receives printed
pages or images
over telephone lines • Sending and
by digitizing the receiving of
Fax Machine material with an documents
internal optical
scanner and • Copying a
transmitting the document
information as
electronic signals • Used in inter-.
operations in
companies

− A business
machine that • used to ring up
indicates to sales in a retail
customers the store. It calculates
Cash Register amounts of individual totals, holds
sales, has a money currency, and may
drawer from which to print receipts as
make change, well.
records, and totals
receipts, and may
automatically
calculate the change
due.

It is also called credit • Use to ensure

Credit Card card imprinter, the accurate
Imprinting sometimes referred transfer of credit
Machine to as a “click-clack” card and merchant
machine due to the information free
sound it makes when from human error.
you impress the
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 carbon paper.
is a non-electronic,
manually operated
machine that makes
an imprint of the face
of your credit card
and transfers it onto
a double receipt

FRONT OFFICE PARAPHERNALIAS

Paraphernalias Pictures Meaning Uses
/Characteristics
-is a document that • Is useful to
is used to specify keep record of
Reservation details for an the essential
form arrangement of details needed
products, services, to be followed
or venues. It for the
contains all the reservation.
necessary
information of the
reservation.

− it is a • Source of
professional conveying
document having information for
details about multiple
messages and purposes. In
usually prepared by professional
Message Slip
clerks for developing field, it is
record of messages. also used for
sending
information,
suggestions,
and solutions to
other parties.

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 − is a common • Used for
writing, instrument writing.
Pen

− an electronic • Performs
device for arithmetic
performing operations on
mathematical numbers.
Calculator operations and for • can
calculations, calculate
addition,
subtractions,
multiplication
and division

− it is a printed • proof of
acknowledgment of ownership
Cash receipts the amount of cash
received during • accounting
records
transactions.
− an amount of
money received
by a company for
goods or service
− is considered as Used to record
the master bill in the guest
hotel which is also information and
transaction to
Guest Folio known as Guest
the hotel.
Account Card. A
guest folio contains
all transactions of
both cash and credit
occurred by each
resident guests.

• An account
associated with a
single hotel guest.

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 • Use as proof
of
− An official record of activity and
events during the actions taken in
voyage of a ship or real time; ready
aircraft. to be looked at
in the future.
Logbook −A record book with • Enable the
periodic entries staff to be
aware of
important
events and
decisions that
occurred during
prior shifts.
• Used as
daily journal
which may
chronicle
unusual events,
guest
complaints or
requests, and
other events
−A plastic card, like a • Used in
credit card, hotels as an
Key card
containing data on an alternative to
mechanical
embedded
keys
magnetized strip that
can electronically
unlock a door,
activate a machine,
etc.

“I don't use tools to create things, but I use them to realize things.”

Ma Yansong

After completing the lesson about Use of Tools, Equipment, and Paraphernalia,
let us check the level of your understanding by answering series of activities and
assessments.

13
 What’s More

Independent Activity 1
MOODS ON: Happy or Sad
Directions: Read the following statements carefully. Draw a smiley face if the
statement describes the tools, equipment or paraphernalia in front office services and
sad face if not.

1. Key card is a plastic card, similar to a credit card, containing data on an

embedded magnetized strip that can electronically unlock a door, activate a
machine, etc.
2. Computer is a device that accepts text and graphic output from a computer
and transfers the information to paper, usually to standard size sheets of
paper.
3. Cash receipts are professional document having details about messages and
usually prepared by clerks for developing record of messages.
4. Logbook is a record book with periodic entries.
5. Guest Folio is also known as guest account card.
6. Credit Card Imprinting Machine is also called credit card imprinter.
7. Calculator is electronic device for performing mathematical calculations.
8. Fax machine is an apparatus, system, or process for transmission of sound
or speech to a distant point, especially by an electric device.
9. Reception Desk is an office or a counter, as at a hotel, at which guests are
registered.
10. Filing Cabinet is a piece of furniture that is used for storing documents so
that they can be found easily.

Independent Assessment 1

Directions: Identify the following. Write T for Tools, E for Equipment, or P

for Paraphernalia. Write your answer on your answer sheet.

____1. Internet
____2. Key card
____3. Filling cabinet
____4. Calculator
____5. Cash register
____6. Credit card imprinting machine.
____7. Guest folio
____8. Logbook
____9. Computer
___10. Telephone

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Independent Activity 2

Directions: Find the word according to the picture. Write your answer in a
sheet of paper.

Picture Word Search - Front Office

F R O N T O F F I C E X L O
I O S T O P A G I N G M O C
L O P L I L X N K O A C V O
L M I N T S M L O V E S I M
I S O A P Y A O M E W U N P
N E K E Y C A R D O L G U
G R A I N Y H E A R T S A T
C V R F V T I H N U J O T E
A C U T S T N W Q P O F I R
B A Y E N U E J M K L T E N
I L C L E X S W Z A Q W P O
N C D E G H J K K M N A L P
E U Z P X G Y O A N D R K E
T L S H Q W E R T Y U E L X
O A X O V B N M P O I O F Z
O T S N F G H J K L Z L U L
L O H E I N T E R N E T Q M
S R O L O I A I M F E A R S
A B O U A K E Y R A C K O L
B C T E L E P H O N E A N S

Independent Assessment2

Group Me
Directions: Classify the following tools, equipment or paraphernalia used in
front office services.

Word Bank

Key card Message slip Guest folio Printer Software

Log book Calculator filling cabinet pen Reception desk

Tools Equipment Paraphernalia

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Independent Activity 3
Perfect Match

Directions: Using numbers label the following illustrations that corresponds to

the correct tools, equipments and paraphernalias listed inside the box.

Word bank
1. Pen
2. Computer
3. Reservation
form
4. Fax machine
5. Credit card
imprinting
machine.
6. Key card
7. Message
Slip
8. Logbook
9. Filling
cabinet
10. Safety
Deposit box

Independent Assessment3

Directions: Write at least one (1) use of each tool, equipment and paraphernalia use
in front office.

Tools/equipment / paraphernalia Uses

1. Computer

2. Software

3. Internet

4. Logbook

5. Safety deposit box

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6. Pen

7. Reception desk

8. Cash register

9. Cash receipt s

10. Message slip

What I Have Learned

To summarize what you have learned in this module, complete the statements
below.
After a series of activities and assessments, I have learned that:
There are different TOOLS used in Front Office Services namely:
1._______________________________________________
2._______________________________________________
3. ______________________________________________
4. ______________________________________________

There are different EQUIPMENTS used in Front Office Services namely:

1.______________________________________________
2.______________________________________________
3.______________________________________________
4. ______________________________________________
5. ______________________________________________
6. ______________________________________________

There are different PARAPHERNALIAS used in Front Office Services namely:

1. ______________________________________________
2. ______________________________________________
3. ______________________________________________
4. ______________________________________________
5. ______________________________________________

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 What I Can Do

You are awesome because you have come this far. In this stage, you will apply
what you have learned about the lesson.

Directions: Write down on your answer sheet the uses of each tools, equipment
and paraphernalia that you listed in the previous activity.
Note: Please refer to page 24 for the scoring rubrics.

Assessment

You are a smart student for reaching this stage. Now, let us test your learning for
the whole module. Answer this post assessment.

MULTIPLE CHOICE
Directions: Read each statement and choose the BEST answer. Write the letter of your
choice on the space provided.

1. The best tool for holding large amounts of files without taking up too much
floor space.
a. cabinet c. filling cabinet
b. drawer d. paper rack
2. Which of the equipment below used in front office activities that basically has
these applications Google, GMail, Yahoo, Facebook?
c. computer c. printer
d. internet d. software
3. A desk where a receptionist works.
c. corridor c. lobby
b. desk d. reception desk
4. It is usually a metal box, housed in a bank vault that customers can rent to
keep valuables, legal documents, and other prized possessions in a secure
location.
c. cash box c. safety deposit box
d. deposit box d. vault
5. A front office tool used for keeping the keys of the guest room in sequential
order for the guest rooms.
a. keys c. key holder
b. key chain d. key rack

18
6. It is the global computer network providing a variety of information and
communication facilities, consisting of interconnected networks using
standardized communication protocols.
a. connection c. software
b. internet d. wi-fi
7. It is an electronic device for storing and processing data, typically in binary
form, according to instructions given to it in a variable program.
a. calculator c. memory card
b. computer d. sim card
8. A device used to print from simple text writings, reports, charts, graphics, to
photographs, images, posters, cards, stickers, among others.
a. credit card imprinting machine. c. fax machine
b. computer d. printer
9. Which of the following is an apparatus system or process for transmission of
sound or speech to a distant point, especially by an electric device?
a. computer c. printer
b. fax machine d. telephone
10. A device used for sending and receiving printed pages or images over
telephone lines by digitizing the material with an internal optical scanner and
transmitting the information as electronic signals.
a. printer c. scanner
b. fax machine d. telephone
11. It is also called credit card imprinter, sometimes referred to as a “click-clack”
machine.
a. credit card c. credit card imprinting machine.
b. credit card holder d. credit card printer
12. Paraphernalia used in recording the essential details needed to be
followed for the reservation.
a. guest form c. registration details
b. logbook d. registration form
13. A replacement for mechanical key it is usually made of plastic card, like a credit
card, containing data on an embedded magnetized strip that can electronically
unlock a door, activate a machine, etc.
a. card c. key card
b. hotel card d. master card
14. It is a record book with periodic entries used for logging in.
a. hotel record c. logbook
b. timecard d. record book
15. It is an electronic device for performing mathematical calculations.
a. abacus c. cellphone
b. calculator d. tablet

19
Additional Activity
Directions: Draw five (5) equipment used in Front Office Services.
Note: Refer to page 24 for the scoring rubrics of drawing.

20
21
What I know
Pre-test
1.c 11. c
2.d 12. d
3.d 13. c
4.c 14. c
5.d 15. b
6.b
7.b
8.a
9.d
10.b
Answer Key
 22
Assessment
Post test
1.c 11. c
2.d 12. d
3.d 13. c
4.c 14. c
5.d 15. b
6.b
7.b
8.a
9.d
10.b
 Scoring rubrics in writing sentences/ paragraph

Points Description
10 Students understanding of the concept is clear.
Students organize words to complete a sentence.
Students uses logical thinking
8 Students understanding of the concept is evident.
Students organize words to complete a sentence.
Students shows thinking skills to arrive at conclusion

5 Students understanding of the concept if clear.

Students uses strategies that are ineffective.
Students attempts to show thinking skills.
1 Students understanding of the concept if clear.
Students make no attempt to do the task.
Students shows no understanding

Scoring rubrics in Drawing of tools

Criteria points
4 3 2 1
Elements The art work The art work The students The student
of Design shows that the shows that did the artwork did the
student applied the student in satisfactory minimum or
the principles applied the manner, but the artwork
discussed in principles lack of planning was never
class in unique discussed in was evident completed.
manner the class
adequately.
Creativity The student The students The students The piece
work work work locked shows little
demonstrates demonstrates sincere or no
a unique level originality. originality. evidence of
of originality original
thought.
The artwork is The student The student The student
Skill outstanding showed above showed showed poor
was finished average average craftmanship
with great deal craftmanship craftmanship and lack of
of patience. and and understanding..
understanding understanding

23
 References

Textbooks:

Caylao Jr., Victor A. 2018. "Front Office Services." In Reception, by Victor A. Caylao Jr., 1-5. Quezon
City: Great books Trading.
Andrews, Sudhir. 2008. Textbook of Front Office Management & operations. Vol. International
Edition, in Textbook of Front Office Management & operations, by Sudhir Andrews, 1-5. The
McGraw-Hill Companies.

Websites:

n.d.
Dictionary, Merriam-Webster.com. 1828. Merriam-Webster.com Dictionary. Accessed 8 Jan. 2021.
https://www.merriam-webster.com/dictionary/calculator.
dictionary.com. 1998. dictionary.com. https://www.dictionary.com/.
EdawardsEstayo, John. n.d. slideshare.net.
Estayo, John Edward. n.d. slideshare.net. Accessed July 19, 2014.
https://www2.slideshare.net/JohnEdwardEstayo/introduction-to-front-
office?next_slideshow=1.
hope, computer. 1998. "software." what is software 1-2.
informationq. n.d. informationq.com. https://www.informationq.com/uses-of-computers-in-
different-fields-areas-sectors-industries-education/.
Merriam-Webster. 1998. Merriam-Webster.com Dictionary,. https://www.merriam-
webster.com/dictionary/printer.
n.d. mobile transaction. Accessed 2019. https://www.mobiletransaction.org/history-of-credit-card-
machines/.
2004. Money Saving guide. https://savingmoney.thefuntimesguide.com/safe-deposit-box/.
reference.com. n.d. Reference. Accessed Mar 29, 2020 . https://www.reference.com/world-
view/purpose-telephone-cd0edbac0d92f74b.
share, slide. n.d. slideshare.net. Accessed january 25, 2018.
https://www2.slideshare.net/pranjaljoshi2/front-office-equipments?from_action=save.
wallstreetmojo.com. n.d. wallstreetmojo.com. wallstreetmojo.com.
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