7/8 Technology and

8 Livelihood Education
Module 5
Interpret Design and Layout
TLE_HEFS7/8ID-0j-12
 Technology and Livelihood Education – Grade 7/8
Alternative Delivery Mode
Module 5: Interpret Design and Layout
Home Economics
Front Office Services TLE_HEFS7/8ID-0j-12
First Edition 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary
for exploitation of such work for profit. Such agency or office may, among
other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand

names, trademarks, etc.) included in this book are owned by their respective
copyright holders. Every effort has been exerted to locate and seek
permission to use these materials from their respective copyright owners.
The publisher and authors do not represent nor claim ownership over them.

Published by the Department of Education – Region III

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Author: Jo-Ann V. Baquiran
Language Reviewer: Ma. Lourdes G. Dela Cruz
Content Editor: Keith Richard R. Hernandez
Illustrator: Josephine C. Laguardia
Layout Artist: Jo-Ann V. Baquiran

Management Team:
Gregorio C. Quinto, Jr., Ed.D.
Chief, Curriculum Implementation Division

Rainelda M. Blanco, Ph.D.

Education Program Supervisor - LRMDS

Agnes R. Bernardo, Ph.D.

EPS-Division ADM Coordinator

Joel I. Vasallo , Ph.D.

EPS –EPP/TLE/TVE/TVL

Glenda S. Constantino
Project Development Officer II

Joannarie C. Garcia
Librarian II
 7/8

Technology and
Livelihood Education
Module 5
Interpret Design and Layout
TLE_HEFS7/8ID-0j- 12
 Introductory Message
For the facilitator:
Welcome to the Technology and Livelihood Education 7/8 Project CAP-LRE Alternative
Delivery Mode (ADM) Module on Home Economics-Front Office Service- Interpret Design and
Layout
This module was collaboratively designed, developed, and reviewed by educators from public
institutions to assist you, the teacher or facilitator, in helping the learners meet the standards
set by the K to 12 Curriculum while overcoming their personal, social, and economic
constraints in schooling.
This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of the module:

As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners’ progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.
For the learner:
Welcome to the Technology and Livelihood Education 7/8 Project CAP-LRE Alternative
Delivery Mode (ADM) Module on Home Economics-Front Office Services- Maintain Tools,
Equipment and Paraphernalia.
This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner
This module has the following parts and corresponding icons:

1
At the end of this module, you will also find:
References This is a list of all sources used in developing this module.
The following are some reminders in using this module:
1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Do not forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate
to consult your teacher or facilitator. Always bear in mind that you are not alone.

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We hope that through this material, you will experience meaningful learning and gain
deep understanding of the relevant competencies. You can do it!

What I Need to Know

This module provides discussion and series of activities that will you give you a
deep understanding about Layout and design in Front Office Services.

At the end of this module, you are expected to:

1. discuss intelligently alphabet of lines;

2. describe the functions of each department in Front office; and

3. read and interpret symbols and layout in a given sample plan for a front- office
reception in Front Office Services.

What I Know
Hello! I hope that you are energized today. Make yourself physically and
mentally ready for our new lesson. But before that, let us check your prior knowledge
about our new lesson. Feel free to answer the following questions.
Directions: Read each item carefully. Write your answer in a sheet of paper. Identify
the word/s that best describe/s the following statements.

1. A thick dark line use to show outline of object, visible edges and surfaces
2. A very light and thin line use to construct layout work.
3. A thin and dark lines use to show the size (span) of an object with a numeric value.
4. Short dash lines use to show non- visible surfaces. Usually shows as medium
thickness.
5. Long and short dash lines. Usually indicates center of holes, circles and arcs. Line
is thin and dark
6. Thin and dark line use to show the starting and ending of dimension.
7. Extra thick line use to show cutaway views or plane of projection where a section
view is taken. Arrow indicates direction of view.
8. A short and long medium line use to show cutaway view of a long section.
9. Medium line with arrowhead to show notes or label for size or special information
3
 about a feature.
10. Long line followed by two short dashes use to show alternate position of a moving
part.
11. A part of Front Office which receives and welcomes guests, completes the
registration formalities, assigns the room and sends arrival notification slips to
the concerned departments
12. It takes charge to carry luggage, handles guests’ personal requests and in cases
with client's complaints
13. It maintains resident guest rack, handles guest room keys, coordinates guest
mails, telegrams, faxes, couriers, parcels, etc., handles guests’ messages
14. It makes reservations for dining in famous restaurants, obtains tickets for
theaters, musicals and sporting event, arranges transportation by limousine,
car, coaches, buses, airplanes, or trains.
15. It posts guest folio, room charges in guest folios, records all credit charges in
guest folios, updates cash received from guests, prepares bills, handles
credit/debit/charge cards and foreign exchange

What’s In

Welcome to Lesson 5 of our module in Front Office Services 7/8!

In this lesson, we are going to know the basic concepts of Layout and Design in
Front Office Services.
Before we will proceed to our lesson,
Directions: Arrange the jumbled words. Write your answer in a sheet of paper.
1. MOTANPH NILE - Long line followed by two short dashes use to show
alternate position of a moving part.
2. STOHR DAN GLON KAERB SLINE-Short and long medium line use to
show cut away view of a long section.
3. NEDDIH LENI- Short dash lines use to show non-visible surfaces. Usually
shows as medium thickness.
4. EXETNSINO LIEN-Thin and dark line use to show the starting and ending
of dimension.
5. REDALE NILE-Medium line with arrowhead to show notes or label for size
or special information about a feature.
Good job! Let us proceed.

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 What’s New
Let me know

Directions: Write down at least 5 Front office Department. Write your answer in a
sheet of paper.

Note: Please refer to page 23 for the scoring rubrics.

What is It

Front Office Department is the most visible department in a hotel. It serves as the
nerve for hotel operation. As an interface between a hotel and its guests, it is where
guests make first contact. In other words, Front Office Department is the first and last
point that can make guests develop an impression about the level of service standard
facilities of the hotel and similar establishment. It is very important to have a well-
planned design and layout of the establishment.
Design is to make a drawing, pattern, or sketch of or to draw the plans, for
example design a building. On the other hand, layout is the plan or design or
arrangement of something laid out; the act or process of planning or laying out in
detail.
The use of line symbols enables engineers/designers to express features of
designed products clearly and accurately. Line features vary not only by width but
also by how they are graphically represented in a drawing.
Lines are critical component of sketching. Lines have different types, thickness
and shape has its own meaning. Design or layout is basically done by using line
symbols otherwise known as Alphabet of lines.
Key to successful drafting is to have a good technical knowledge of these
various line characteristics – to understand where and when to apply them in
technical drawing.

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 ALPHABET OF LINES
ALPHABET OF LINES DEFINITION
OBJECT OR VISIBLE LINES

Thick dark line use to show outline

of object, visible edges and surfaces.

CONSTRUCTION LINE

Very light and thin line use to

construct layout work.

DIMENSION LINE

Thin and dark lines use to show the

size (span) of an object with a
numeric value. Usually terminates
with arrowheads or tick markings.

HIDDEN LINE

– Short dash lines use to show non-

visible surfaces. Usually shows as
medium thickness.

CENTRE LINE

– Long and short dash lines. Usually

indicates center of holes, circles and
arcs. Line is thin and dark.

EXTENSION LINE

– Thin and dark line use to show the

starting and ending of dimension.

CUTTING PLANE LINE – Extra thick line use to show

cutaway views or plane of projection
where a section view is taken. Arrow
indicates direction of view.

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 SHORT AND LONG BREAK LINES

–Short and long medium line use to

show cutaway view of a long
section.

LEADER LINE – Medium line with arrowhead to

show notes or label for size or
special information about a feature.

PHANTOM LINE – Long line followed by two short

dashes use to show alternate
position of a moving part.

SECTION LINE – Medium lines drawn at 45 degrees

use to show interior view of solid
areas of cutting plane line.

Sections of Front Office

• Reservation
• Reception/Registration
• Information desk
• Cash and bills
• Travel Desk
• Communication Section
• Uniformed Services
▪ Bell Desk
▪ Concierge

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 FRONT OFFICE DEPARTMENTS

Reservation Area Functions:

A request for accommodation Responsible for accepting or rejecting

by the guest in a hotel for a particular the reservations made by the guest
period. from the different modes such as
telephone, e-mail fax. letters, etc.

Reception / Registration Area Functions

This section is responsible for the
warm and friendly reception of all
guest. The staff working are called the
receptionist.
• Front office receives and
welcomes the guest on their
arrival in the hotel.
• Receiving and welcoming the
guest
• Completing the registration
formalities.
• Assigning the room.
• Sending arrival notification slip
to the concerned department.

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Information Desk Functions:
This is another section under front office
department, which is located at the • Maintaining resident guest
visible part of the lobby. This section is rack.
responsible for providing information • Handling guest room keys.
relate to hotel, rooms, and facilities about • Coordinating guest mails,
the city or towns where the hotel is telegrams, faxes, couriers,
located. parcels, etc.
• Providing information to
guest regarding hotel
facilities and services, city
information, etc.
• Handling guest messages.
• Paging

Cashier Functions:
Front office cashier should ensure the
timely collection of bills from different • Handle the guest folio
outlet and posts them in respective folios • Posting room charges in
in case the front office I not guest folios.
computerized. • Recording all credit charges
in guest folios.
• Updating cash received from
the guest.
• Preparing bills @ c/o.
• Cash TC/ demand draft.
• Handling credit/ debit/
charge card.
• Foreign exchange.

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Travel desk Functions:
A travel desk emphasizes on creating a
memorable and remarkable experience • Pick up and drop guest
for your hotel guests, bearing in mind their • Providing vehicles on
desires and specific expectations request
• Making travel
arrangements like railway
reservation/ air tickets
• Organizing half- day or full-
day sightseeing.
• Arranging for guides who
can communicate in the
guest’s language.

Telephone operator/Communication Functions:

section
This is the separate section under front • Answering incoming call.
office department located on the back
side of the hotel. They are connected to
the front desk and cannot be seen by
the guest.
• Directing call to guest
rooms through the
switchboard/ EPABX
• Providing information on
the guest services
• Processing guest wake -
up calls
• Answering inquiries about
hotel facilities and events.
• Protecting guest’s privacy
• Coordinating emergency
communication.

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Uniformed Services Functions:
Bell desk
• Carry luggage of guest
(check-in and check- out)
• Newspaper
• Paging
• Take care of Left luggage
• Postage and stamp
• Handle guest complaints
• Attend to guest personal
request

Concierge Functions:

• Making reservation for

dining in famous
restaurants.
• Obtaining tickets for
theatres, musicals
sporting events.
• Arranging for
transportation by
limousine, car. Coaches,
buses, airplanes, or trains.
• Providing information on
cultural and social events
like photo exhibitions, art
shows etc.

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 Typical Layout and design of Front Office

Almost all quality improvement comes via simplification of

design, manufacturing... layout, processes, and
procedures.

Tom Peters

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 What’s More
Independent Activity 1
Perfect Match
Directions: Match items, words or phrases in Column A which correspond
to the description or meaning of the words or phrases in Column B. Write your answer
in a sheet of paper.
A B
1. Center Line
2. Construction Line
3. Cutting Plane Line
4. Extension Line
5. Dimension Line
6. Hidden Line
7.Short and Long-Break Line
8. Leader Line
9. Object of Visible Line
10. Phantom Line
A. A thick dark line use to show outline of object,
visible edges and surfaces
B. A very light and thin line use to construct layout
work.
C. A thin and dark lines use to show the size
(span) of an object with a numeric value.
D. Short dash lines use to show non- visible
surfaces. Usually shows as medium thickness.
E. Long and short dash lines. Usually indicates
center of holes, circles and arcs. Line is thin and
dark.
F. Thin and dark line use to show the starting and
ending of dimension.
G. Extra thick line use to show cutaway views or
plane of projection where a section view is taken.
Arrow indicates direction of view.
H.A short and long medium line use to show
cutaway view of a long section.
I. Medium line with arrowhead to show notes or
label for size or special information about a
feature.
J. Long line followed by two short dashes use to
show alternate position of a moving part.
13
Independent Assessment 1
Guess Me:
Directions: Using the illustrations below. Identify the alphabet of lines. Write your
answer in a sheet of paper.

1.______________ 2. _____________ 3. __________________

4.______________ 5. _________________ 6._____________

7.______________ 8.________________ 9.________________

10.___________

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Independent Activity 2

Recognize Me

Directions: Identify what is being defined in the statement below. Write your answer
in a sheet of paper.

____________1. It performs pickup and drop; providing vehicles on request; making

travel arrangements like railway reservation/air tickets .

____________2. Responsible for accepting or rejecting the reservations made by the

guest from the different modes such as telephone, e-mail fax
letters, etc.
____________3. It is the receiving and welcoming area of the guests where they
complete their registration formalities; assigning the room and
sending arrival notification slips to the concerned departments

____________4. It is where maintaining resident rack takes place; handling guest

room keys; coordinating guest mails, telegram, faxes, couriers,
parcels, etc.; providing
____________5. In charge of answering incoming calls, directing calls to guest rooms
through the switchboard/EPABX; providing information on guest
services; processing guest wake up calls, answering inquiries
about hotel facilities and events; protecting guests’ privacy and
coordinating emergency communication

Independent Assessment 2

MOODS ON: Happy or Sad

Directions: Read the following statements carefully. Draw a smiley face if the
statement describes the function of front office services department and sad face
if not. Write your answer in a sheet of paper.

1. Reception area is responsible for accepting or rejecting the reservations made

by the guest from the different modes such as telephone, e-mail fax. letters,
etc.
2. Concierge is in charge in carrying luggage of guest (check-in and check- out)
3. Communication section in charge in answering inquiries about hotel facilities
and events
4. A travel desk emphasizes on creating a memorable and remarkable
experience for your hotel guests, bearing in mind their desires and specific
expectations.
5. Information desk in charge in recording all credit charges in guest folios.

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Independent Activity 3

Directions: List down 3 functions of each department in front office. Write your
answer in a sheet of paper.

Note: please refer to page 23 for the scoring rubrics.

1. 1.

2. 2.

3. 3.
Information desk
Uniformed services

1. 1.

2. 2.

3. 3.

Cashier
Reception/Registration
Area

1.

2.

3.
Concierge

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Independent Assessment3

Directions: Draw the layout of Front Office using Alphabet of Lines or Line Symbols.
Materials. Follow the steps carefully.
Note: Please refer to page 24 for the scoring rubric
Short sized (8 ½ x 11) bond paper
Pencil (Mongol) or any drawing pencil
Ruler
Eraser
Crayons, Colored pens, pencils
Procedure:
1. First, use short sized (8 ½) bond paper for the layout. Draw a border which
highlights the four (4) sides of the paper using dark ink pen.
2. Next, utilize the whole bond paper for the layout by using pencil for the symbols
and the lines including the labels of parts or sections.
3. Label the sections or parts of the Front Office layout legibly. Keep your work
neat and clean. (Refer to the sample above)
4. Last, Front Office Layout must be original, unique in design, creative and
artistic. Check the Scoring Rubrics for your guide in drawing the layout.

What I Have Learned

To summarize what you have learned in this module, make a reflection.

Directions: Write a reflection about the maintenance of tools and equipment.
Write in a separate paper.
Note: Please refer to page 23 for the scoring rubrics.

I have learned that:

________________________________________________________
________________________________________________________
________________________________________________________

I realized that:
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________

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 What I Can Do

You are an awesome because you have come this far. In this stage, you will apply
what you have learned about the lesson.

Directions: Evaluate a sample front-office reception layout and answer the

following questions. Write your answer in a sheet of paper.
Note: Please refer to page 23-24 for the scoring rubrics.

Figure 1

A. As shown in Figure 1, study the details and evaluate the different

sections by answering the following.
1. What are the front areas of front office?
2. What are back areas of front office?
3. What are the sections of front office?
B. Explain in detail the functions of different sections of front office.

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 Assessment

You are a smart student for reaching this stage. Now, let us test your learning for
the whole module. Answer this post assessment.

Directions: Read each statement carefully. Write your answer in a sheet of paper.
Identify the word/s that best describe/s the following statements.
1. It posts guest folio, room charges in guest folios, records all credit charges in
guest folios, updates cash received from guests, prepares bills, handles
credit/debit/charge cards and foreign exchange
2. It makes reservations for dining in famous restaurants, obtains tickets for
theaters, musicals and sporting event, arranges transportation by limousine,
car, coaches, buses, airplanes, or trains
3. A thin and dark lines use to show the size (span) of an object with a numeric value
4. Short dash lines use to show non- visible surfaces. Usually shows as medium
thickness
5 It maintains resident guest rack, handles guest room keys, coordinates guest mails,
telegrams, faxes, couriers, parcels, etc., handles guests’ messages
6. Line is thin and dark line use to show the starting and ending of dimension
7. A short and long medium line use to show cutaway view of a long section
8. Extra thick line use to show cutaway views or plane of projection where a section
view is taken. Arrow indicates direction of view
9. Medium line with arrowhead to show notes or label for size or special information
about a feature.
10. Long line followed by two short dashes use to show alternate position of a moving
part.
11. A part of Front Office which receives and welcomes guests, completes the
registration formalities, assigns the room and sends arrival notification slips to
the concerned departments
12. It takes charge to carry luggage, handles guests’ personal requests and in cases
with client's complaints
13. Long and short dash lines. Usually indicates center of holes, circles and arcs.
19
14. A very light and thin line use to construct layout work.
15. A thick dark line use to show outline of object, visible edges and surfaces

Additional Activity
Directions: Imagine that you are going to build your own hotel. Draw a front office
layout for the hotel using the Alphabet of Lines or Symbols and label on your
layout different sections of front office. Use short-sized bond paper for the layout.

Note: Please refer to page 24 for the scoring rubrics

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 21
What I Know Independent Assessment 1
1. Object line `1. Section line
2. Construction line 2. Dimension line
3. Dimension line 3. Leader line
4. Hidden line 4. Extension line
5. Center/ Centre line 5. Cutting plane line
6. Extension line 6. Short and long break line
7. Cutting plane line 7. Object line
8. Short and Long break line 8. Construction line
9. Leader line 9. Phantom line
10. Phantom line 10. Hidden line
11. Reception/registration area Independent Activity 2
12. Bellman 1. Travel desk
13. Information desk 2. Reservation area
14. Concierge 3. Reception /Registration area
15. Cashier 4. Information desk
What’s In 5. Communication /Telephone section
1. Phantom line Independent Assessment 2
2. Short and straight line
3. Hidden line
4. Extension line
1.
5. Leader line 2.
What’s New 3.
Answer may vary 4.
What’s More 5.
Independent Activity 1
1. E
2. B
3. G Independent activity 3
4. F Uniformed services
5. C 1. Carry luggage of guest (check-in and check- out)
6. D 2. Take care of Left luggage
7. H 3. Handle guest complaints
8. I (answers may vary)
9. A
10. J
Answer Key
 22
Information desk
1. Maintaining resident guest rack.
2. Handling guest room keys.
3. Coordinating guest mails, telegrams, faxes, couriers, parcels, etc.
(answers may vary)
Cashier
1. Handle the guest folio
2. Posting room charges in guest folios.
3. Recording all credit charges in guest folios
(answers may vary)
Reception/Registration
1. Front office receives and welcomes the guest on their arrival in the hotel.
2. Receiving and welcoming the guest
3. Completing the registration formalities.
(answers may vary)
Concierge
1. Making reservation for dining in famous restaurants.
2. Obtaining tickets for theatres, musicals sporting events.
3. Arranging for transportation by limousine, car. Coaches, buses, airplanes, or
trains.
(answers may vary)
Independent Assessment 3
(answers may vary)
Assessment
Post test
1. Cashier
2. Concierge
3. Dimension line
4. Hidden line
5. Information desk
6. Extension line
7. Short and Long break lines
8. Cutting plane line
9. Leader line
10. Phantom line
11. Reception/Registration area
12. Bellman
13. Centre /Center line
14. Construction line
15. Object or visible line
 Scoring rubrics in writing sentences/ paragraph

Points Description
10 Students understanding of the concept is clear.
Students organize words to complete a sentence.
Students uses logical thinking

8 Students understanding of the concept is evident.

Students organize words to complete a sentence.
Students shows thinking skills to arrive at conclusion

5 Students understanding of the concept if clear.

Students uses strategies that are ineffective.
Students attempts to show thinking skills.

1 Students understanding of the concept if clear.

Students make no attempt to do the task.
Students shows no understanding

Scoring Rubrics for Performance Task

All Steps are present 20 points

Procedure is clear and concise 15 points

Considers safety and precaution 15 points

TOTAL SCORE 50 points

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 Rubric for performance(drawing)

CRITERIA EXCELLENT VERY GOOD FAIRLY FAIR

GOOD GOOD
ACCURACY (10) (8) (6) (5) (4)
(10) Exemplary Demonstrate Basic ability Basic ability No
understanding ability to shown with shown with performance
of the effectively minor errors major errors
drawing. create present present.
All drawing.
drawing All
elements necessary
are accurate drawing
and elements are
precise- no evident
mistake
CREATIVITY (10) (8) (6) (5) (4)
(10) The artwork With little The student The student No
was beautiful more effort, showed showed performance
. and patiently the work average below
done; it was could have craftsmanship average
. as good as been adequate, but craftsmanship
hard work outstanding; not as good ; lack of pride
could make it lacks the as it could in finished
finish have been. work
touches.
NEATNESS (5) (4) (3) (2) (1)
(5) Completed Completed Completed Poor layout No
drawing is drawing with drawing is not on the paper. performance
exceptionally minimal neatly done.
neat. errors
- Follow all in following
guidelines for guidelines
drawing for
neatness drawing
neatness

24
 References

Textbooks:

Caylao Jr., Victor A. 2018. "Front Office Services." In Reception, by Victor A. Caylao Jr., 1-5.
Quezon City: Great books Trading.

De Guzman, Josephine G.1997 “Technology and Home Economics 1.”by ABIVA Technology
And Home Economics Series,165-166. Quezon City: ABIVA Revised Edition

Websites:

(https://kullabs.com n.d.)
(https://www.hotelogix.com/blog n.d.)
("TECHNICAL DRAWING & ALPHABET OF LINE,"
n.d.)https://schoolworkhelper.net/technical-drawing-alphabet-of-line/

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https://kullabs.com/class-11/hotel-management-1/front-office-department/front-
office-its-functions-and-co-ordinations-with-various-departments
- https://www.hotelogix.com/blog/2014/04/06/how-your-hotel-travel-desk-can-
elevate-the-guest-experience/

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