voiso.

com

Turn your contact center

into a profit center

in one one day

Our network infrastructure, your happy agents.

All on a high-quality global connection.

 Voiso Overview

Your guide to 03 Why switch to cloud

contact center 17 Packages

getting started
with Voiso 04 Meet Voiso – all-in-one
contact center solution 18 Customer references

05 Our unique network

infrastructure 19 How to get started

07 Voiso capabilities
& key features 20 Contacts

2
 Voiso Overview

Legacy and open source systems Cloud contact center solutions

Exceeded customer expectations

Poor customer experience

With omnichannel contact management, agents can reactively provide

Customers are stuck on hold while agents are stuck on one channel. customers with any information or process they need while switching
between channels.

Low agent morale and performance

Improved agents’ experience and performance

Agents struggle to keep up without automation for routine tasks or real- Completely automate routine tasks and access call recording, speech
time reporting. recognition, predictive dialer, AMD, real-time reporting, and more.

Advanced technology and reduced cost

High costs and outdated technology

All-in-one solution that only requires an internet connection

The constant cost of maintaining outdated technology makes your Integration with other tools like BI and CRM, with regular software
contact center a tremendous expense. updates

Easily scalable and highly resilient.

3
 Voiso Overview

Meet Voiso
Voiso is an all-in-one multichannel communication
platform that allows you to reach customers in over 
 2 130+
160 countries in just a few clicks.
minutes to go live countries covered
with our DID numbers

Voiso takes care of infrastructure, connection quality,

numbers, and agents’ workload.

All you need to do is log in to our platform and start 50+ 24/7
making profit with your contact center. success metrics provided support worldwide

in the system from certified engineers

4
 Voiso Overview

Our unique network

infrastructure

Local caller IDs 6 data centers 3 NOCs

Local calling experience even in heavily Reduced latency and Located in
regulated countries: Switzerland, guaranteed call quality Americas, EMEA,
Germany, UK, Spain, etc. and compliance. and APAC.

5
 Voiso Overview

We keep security Voiso follows international and local data

protection regulations to give you fully

front of mind compliant products and services.

GDPR PCI DSS SOC

Ensure your business is fully GDPR We are fully PCI DSS compliant with We are SOC 2 compliant to ensure
compliant with multi-level advanced encryption, multi-level that sensitive customer information is
permissions for data access, record permissions, and access restrictions secure, private, and only available to
deletion, and call recording consent. for sensitive data. authorized personnel.

6
 Voiso Overview

All your contact center

needs in one platform
Call recording & Real-time Global numbers and Customer data
speech recognition dashboard porting protection
Quickly and precisely analyze calls Actionable insights to improve performance Numbers from anywhere in the world Multi-level security settings

Cloud-Based IVR Omnichannel Outbound dialer API for integrations

Easily customize and build IVRs All customer interactions in a single place Accelerate sales with built-in tooling Ready-to-use or custom integrations

7
 Voiso Overview

Voiso’s key Whether you are a rapidly scaling startup or an

established enterprise, our features will help you level
features up your contact center and boost your metrics.

Automation Agent management Analytics

- Predictive & progressive dialers
- Agent status management
- Custom real-time dashboards

- Powerful queue engine

- Role-based access control
- Speech recognition

- Visual IVR builder

- Whisper & barge-in
- 50+ performance metrics

- AI-based Answering Machine Detection - Multi-threaded monitoring - Agent control module

8
 Voiso Overview

Real-time
dashboards
Monitor 50+ performance metrics. Check your average
speed answer, call duration, call queues, IVRs, and more
to optimize efficiency.

Analyze historical operations. Go back in time

indefinitely and search any metric to spot trends,
compare performance, and more.

Review agents’ performance. Dive deep into individual

agent performance or compare agents to one other to
monitor and improve their work.

9
 Voiso Overview

Call recording &

speech recognition
Easily find any call information. Search using filters like
call disposition, call outcome, call events, and more.

Automatically turn your calls into text. Review agent

conversations faster with Voiso speech analytics, which
let you locate specific words or phrases and identify
important parts of conversations.

Get advanced storage for your calls. Voiso keeps call

recordings for up to 5 years, depending on your plan.

10
 Voiso Overview

Cloud-based IVR
Quickly set up IVR. Easily add steps and triggers to a
call flow to build menus and create follow-up actions.

Manage queues effortlessly. Easily assign queues for

different teams and campaigns and instantly move
agents between queues on demand.

Build any call flow you need. Turn any menu or set of
actions into a call flow that can easily be reused for
overlapping use cases.

11
 Voiso Overview

Outbound dialer
Get the best results with smart dialers. Take
control of your dialer, adjust dial rates, methods,
and abandonment SLAs with progressive and
predictive dialers.

Run simultaneous campaigns. Build multiple

campaigns and dialers and run them
simultaneously across multiple teams.

Import your dial lists. Filter contacts from your

CRM and build calling lists without leaving the
Voiso interface.

12
 Voiso Overview

Global Numbers

& Porting
Take advantage of global coverage. Expand your
business in any market with access to national, local,
and toll-free numbers all over the world.

Be confident in your connection quality. Leverage

Voiso’s global interconnects and in-region data
centers for the highest quality calls.

Take your numbers with you. Port your existing

numbers into your Voiso account.

13
 Voiso Overview

Omnichannel
Map cross-channel user journeys. Understand
the many ways your customers interact to build
effective omnichannel customer experience.

Enhance operational efficiency. The blended

agents feature helps your agents handle
multiple interactions simultaneously across
voice and digital channels.

Enrich your communication. Send images and

files directly to customers to help them more
effectively.

14
 Voiso Overview

Enterprise-grade Make sure that all your sensitive data is always protected

security both within and outside of your organization. 

Trust our ecosystem Protect customer data

Our security standards:
Our built-in features:

- TLS and SRTP encryption

- Role-based access control

- Regular penetration tests

- Number masking

- Security audits and IP restrictions - Sensitive data access report

15
 Voiso Overview

Easy
Voiso provides out-of-the box integrations with
CRM and supports other business tools to
Integrations facilitate smooth implementation.

Are we missing
something?

Let our team know.

16
 Voiso packages
Voiso Overview

Start-up Professional Professional Plus

For teams needing more flexibility and advanced Full automation, integrations, multi-channel, and
For teams just getting started and need a quick features.
unlimited capacity.

and easy setup

(all Start-up package features included) (all Professional package features included)

Customizable Dashboards Answering Machine Detection Security Access Groups

Outbound Dialer Home Location Register Lookup Security Log Streaming

Call Recording Recording replication to Amazon S3 Sensitive Data Access Report

Pre-built CRM Integrations SMS Follow Up Premium Archive Access

Visual IVR Builder Mean Opinion Score Analytics Omnichannel Upgrade

Secure WebRTC Client Inbound Call Blocking Raw Data Streaming to Amazon SQS

3rd Party Inbound Numbers

CDR API

Selective Recording

Speech to Text

Extended Call Archive

Dual Channel Recordings

17
 Voiso Overview

“Before we had many issues and complaints

about calls and interruptions. With Voiso,
complaints and call issues are at a
minimum. The interface is user-friendly,
and it was easy to set up and switch from
our previous calling system.”

Phidias Panayiotou

Want to know how our clients use Voiso for their business?

System Administrator Supervisor,

We will organize a reference call for you.

18
 Voiso Overview

Three simple steps

to go live in one day

1 2 3
Enroll and get We carry out contact center Go live
free demo provisioning and onboarding
(you have full access to a
dedicated boarding team)

19
 voiso.com

Book a demo and

start your free trial.
email
sales@voiso.com

phone
888 565 8880