Objective KPI Responsible Department By when

Obtain a performance in 1.Reduce in process

reject rate and rework less Production & Planning Quarterly
rejection by 0.5%
than 2%

2.To keep production

planning ready within 2
Customer satisfaction working days after Production & Planning Quarterly
generation of Sales
Order

3.Always maintain 95 %
Customer satisfaction min. stock level for Production & Planning Monthly
tools& consumables

Continual Improvement 1.To increase sales by Sales & Marketing Yearly

5%

Continual Improvement 2.To add 3 new clients Sales & Marketing Yearly

1.To provide MRB along

Customer satisfaction within 2 working days Quality Yearly
of valves readiness

2.To have zero

Customer satisfaction customer complaints Quality Quarterly
for supplied valves
D
1.To develop 2 new
Customer satisfaction suppliers in each Purchase Quarterly
quarter

2.To reduce supplier

raw material rejection
Customer satisfaction Purchase Quarterly
to 0.5% of total
supplies received

3.To ensure the raw

material is received
Customer satisfaction Purchase Quarterly
within planned PO
delivery dates
E
 1)To keep material
Customer satisfaction Stores Monthly monitoring
always identified
F

1.To ensure preventive

Preventive Maintenance maintenance as per Maintenance Quarterly
plan

2.To keep all

instruments
Customer satisfaction Maintenance Quarterly
calibrated ,identified
while in use
Records Jan-23 Feb-23 Mar-23 Apr-23

In process NCR

Monitoring of Sales
order & planning dates

Min Stock List

Sales register

Sales register

Customer Feedback

Customer complaint
register

Supplier list

NCR register

Purchase order register

NCR register

Plan v/s Actual

Plan v/s Actual

May-23 Jun-23 Jul-23 Aug-23 Sep-23
Oct-23 Nov-23 Dec-23