OGL 481 Pro-Seminar I:

PCA-Structural Frame Worksheet

Worksheet Objectives:
1. Describe the structural frame
2. Apply the structural frame to your personal case situation
CONFIDENTIAL

Complete the following making sure to support your ideas and cite from the textbook and other
course materials per APA guidelines. After the peer review, you have a chance to update this and
format for your Electronic Portfolio due in Module 6.

CONFINDENTIAL

1) Briefly restate your situation from Module 1 and your role.

The situation at hand goes as follows: March of 2023, I was overseeing my book of
business estimated at roughly $1.2 million dollars. The company was in jeopardy of
losing another book of business totaled at $2 million dollars. I was tasked to disperse my
current book of business and take over the one that was in jeopardy. Not knowing much
knowledge on this new book of business and with everyone of them wanting to fire us.

2) Describe how the structure of the organization influenced the situation.

I think having a divisionlized structure help destroy and save the situation at hand. It
destroyed it by allowing the previous Account Manager to do as they please with some
guidance and support but at the end of the day it is their book of business. It helped by
providing me with the support I needed. No one can read minds, and since I had little
knowledge of the book of business, I relied on my Branch Manager for support.

This led to digging through multiple contracts, each different from school district to
school district. Each different personalities, issues, and desires. The one thing that held
true between all accounts, is that they wanted us fired. I told my boss I would need full
transparency if I was going to be successful in taking over this account.

3) Recommend how you would use structure for an alternative course of action
regarding your case.

I don’t think there is another course of action. The only other course of action would be
failing to revive the book of business and getting fired by the accounts and my place of
work.

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 4) Reflect on what you would do or not do differently given what you have learned
about this frame.

Early on like I stated in the initial organizational choosing assignment I was under a lot of
stress, anxiety, etc. I was wondering if I should quit? If I could even fix the problems the
accounts were having? How much time do I have to save? No matter what one does,
there is always the possibility of getting fired.

I would do the exact same thing all over again. I would read through contracts. I would
look at the margin and the target we are trying to hit. I would look at the quality of work
being done. I would look at so many things the same way I did it the first time. The only
thing I would do differently from the scenario would be to react quicker. When this got
dumped on my desk I hesitated for one to two weeks. I was debating, is it worth it? Not
to mention all the other questions listed above.

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 Reference or References
Reframing Organizations: Artistry, Choice, and Leadership, 7e, (Bolman & Deal
Wiley (Jossey-Bass). Chp. 4. Retrieved 8/26/2023.