Away Message

Thank you for contacting xxxxxx. Our office hours is from 9.00 AM to 5.30 PM every Monday to
Friday.

If you have contacted us within these hours, please be advised that we may be attending to other
customers. Rest assured that we will be responding to your message(s) as soon as we can. However,
if you have contacted us outside of our operation hours, we will get back to you on the next business
day. In case of an emergency, please get in touch with our 24-hour hotline service at 07-3602244 for
immediate assistance. Thank you for your understanding.

We look forward to connecting with you soon.

Customer satisfaction

1) Thank you for chatting with us. We hope we were able to assist you with your query or
concern. We would appreciate it if you could take a moment to rate your experience with
our chat agent. Your feedback is important to us and will help us improve our service. Please
rate your experience with our chat agent using the scale below:

5 - Excellent Service

4 - Good Service

3 - Average Service

2 - Below Average Service

1 - Poor Service

Thank you for your time and valuable feedback.

2) On a scale of 1 to 5, how satisfied are you with the service you received from our customer
support team? Please choose the number that best represents your level of satisfaction with
our customer service.

1 - Very dissatisfied
2 - Somewhat dissatisfied
3 - Neutral
4 - Somewhat satisfied
5 - Very satisfied
3) On a scale of 1 to 10, how helpful was our customer support team? Please choose the
number that best represents your level of satisfaction with the helpfulness of our customer
support team.

1 - Not helpful at all

2 - Slightly helpful

3 - Somewhat helpful

4 - Moderately helpful

5 - Helpful

6 - Mostly helpful

7 - Very helpful

8 - Extremely helpful

9 - Exceptionally helpful

10 - The most helpful support team I've ever encountered