LECTURE

GOOD
BUSINESS
ETHICS
 TOPICS FOR DISCUSSION

1. Moral Management
2. Ethical Decision Making
3. Ethical Behavior
 MODELS OF ETHICAL
MANAGEMENT
Three (3) types of employee under
moral management:
1. Immoral manager
2. Amoral manager
3. Moral manager
IMMORAL EMPLOYEE

- The manager who chooses to

behave unethically.
- He or she does something purely for
personal gain and intentionally
disregards the ethics of the action
or situation.
AMORAL EMPLOYEE

-The manager who disregards the

ethics of an act or decision, but does
so unintentionally.
- This manager simply fails to
consider the ethical consequence of
his or her action.
MORAL EMPLOYEE

- The manager who consider ethical

behavior as a personal goal.
- This manager makes decisions and
acts always in full consideration of
ethical issues.
ETHICAL
DECISION
MAKING
 ETHICAL BEHAVIOR
Individual Character:
- The foundation of everything that we do.
- Provides an ethical anchor for how we
behave at work and in life over all.
- Persons of high character can always be
confident in the self respect it provides,
even in the most difficult of situations.
 SIX (6) PILLARS OF
CHARACTER

1. Trustworthiness
2. respect
3. Responsibility
4. Fairness
5. Caring
6. Citizenship
1. Trustworthiness – possessing honesty,
integrity, reliability in keeping promises and
loyalty.
2. Respect – possessing civility, courtesy and
decency, dignity, tolerance and acceptance.
3. Responsibility – the sense of accountability,
pursuit of excellence and self restraint.
4. Fairness – commitment to process,
impartiality and equity.
5. Caring – concern for others, benevolence and
altruism.
6. Citizenship – knowing the law, being informed
and volunteering.
ETHICAL VIDEO CLIP #1
 Good business aims for the
highest standards of ethical
business practice with everyone
it deals with, including
customers, the community and
its competitors.
 One of the benefits of
maintaining high ethical standards
is increased customer satisfaction
which can lead to repeat business
from the customer and valuable
word-of-mouth endorsements of
your company to other potential
customers.
ETHICAL DEALING WITH
CUSTOMER
✔ answering all customer questions honestly,
carefully handling any safety or product-related
issues
✔ promoting honestly the company’s values to
consumers. Lying about business products or
practices can lead to a negative relationship
with consumers.
✔ Financial honesty such as giving customers
correct change, and graciously refunding their
money if they are dissatisfied.
 ETHICAL DEALING WITH
EMPLOYEES
✔ Treating all employees fairly and with dignity and respect.
✔ Observe Health & Safety Regulations.
✔ Duty to pay the employee the agreed amount if the employee
arrives for work and can work.
✔ Give employees correct information about rights under their
contract.
✔ Give employees reasonable opportunity to have their
complaints looked at.
✔ The employer and employee also owe each other a duty of
"Mutual Trust & Confidence", basically they must show
respect for each other.
ETHICAL DEALING WITH
THE COMMUNITY
✔ Most of the consumers expect from companies to not
only make a profit but also operate responsibly to
address social and environmental issues.
✔ Behaving and conducting business ethically and with
sensitivity towards social, cultural, economic, and
environmental issues.
✔ The concept of CSR which is the continuing
commitment by business to behave ethically and
contribute to economic development while improving
the quality of life of the workforce and their families as
well as of the local community and society at large
ETHICAL RELATIONS WITH
COMPETITORS
✔ Unfair competition (Unfair trade practices).
When does competition become UNFAIR? When profit
maximization becomes the sole driving force of the business that
it pursues it with any means necessary resorting to fraud, violation
of human dignity, patent/ trademark infringement and socially
irresponsible gimmicks
✔ Fighting the cartels
A Cartel is a formal (explicit) agreement among competing firms.
It is a formal organization of producers and manufactures that
agree to fix and production. (example, oil producer conspiracy)
✔ Upholding the intellectual property rights (patent law,
copyright law and trademark law)
PATENT LAW -protect inventions that demonstrate
technological progress

COPYRIGHT LAW -Protect a variety of literary & artistic

works, including paintings sculpture, prose, poetry, plays
musical competitions, dances photographs, motion
picture, radio, TV, computer programs

TRADEMARK LAW -Protects words & symbols that serve

to identify different brands of G&S in the market place

COUNTERFEITING -A criminal offense of making an

imitation of an article with intent to defraud others into
accepting it as a genuine item
ETHICAL VIDEO CLIP #2
END OF PRESENTATION