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Amadeus B2B Wallet Prepaid FAQ
Amadeus B2B Wallet Prepaid FAQ
OVERVIEW ................................................................................................. 3
REGISTRATION .......................................................................................... 4
FUNDING YOUR ACCOUNTS .................................................................... 4
CARD GENERATION .................................................................................. 6
INTEGRATING THE SOLUTION ................................................................ 6
CURRENCIES AND COUNTRIES .............................................................. 9
BILLING DETAILS ....................................................................................... 10
AMENDING/CANCELLING ......................................................................... 10
INTERCHANGE .......................................................................................... 11
REPORTING ............................................................................................... 12
SECURITY ................................................................................................. 12
SUPPORT ................................................................................................... 13
CONTRACTUAL PARTIES ......................................................................... 13
COST .......................................................................................................... 13
AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
OVERVIEW
What is the Amadeus B2B wallet?
Amadeus B2B Wallet Prepaid is a virtual solution which enables Amadeus clients to create virtual cards, load
them from a 'wallet' of pre-deposited funds and incorporate them in the booking for payments to travel suppliers
such as airlines and hotels. It comprises two categories of prepaid cards linked to the same account. One card
category earns travel agencies a rebate on the amount spent, and the other helps avoid payment card
surcharges applied by some suppliers. Travel agents free up their time as both options are fully integrated with
their selling interface, so payments can be made directly after booking a trip.
The VISA Debit Card (issued as a VISA Consumer Debit Card) is a handy card to have in order to avoid
common surcharges applied by many Low-Cost-Carriers (LCC's) and some Full Service Carriers (FSC's). This
card would be recommended when paying for content where surcharges are applied on different types of cards,
and the surcharge > the potential rebate from the MasterCard Prepaid Card.
It is highly recommended that each ACO familiarizes themselves with the available information before selling
Amadeus B2B Wallet Prepaid.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
REGISTRATION
How do I register?
To sign up for Amadeus B2B Wallet you should:
1. Complete and sign the Amadeus B2B Wallet Application form
2. Email the application form, along with the supporting documentation to b2bwallet@amadeus.com
3. We should highlight here the KYC documents needed or at least mention that some documents are required.
Completing these steps will establish a legal relationship between your travel agency and Ixaris.
Do I need to request an Amadeus B2B Wallet for each of my OID (Office ID) ?
Yes. Amadeus B2B Wallet Virtual cards can be used in different point of sales. OID's should be listed in the
Implementation Questionnaire.
Should I request an Amadeus B2B Wallet for each legal entity I am operating ?
Yes each legal entity should request an Amadeus B2B Wallet.
What should I do if I haven't seen the funds arrive into my funding account?
Please contact your local Amadeus Payment Sales Manager. Alternative, if you have access to open Incident
Reports, please select the B2B Wallet incident type.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
How much does it cost me to send funds into the funding account?
The cost of the transfer depends on various details. Please speak with your bank and also send some test
transfers to ensure you have full insight into the cost that apply to you.
_ The fee you negotiated with you bank for funds transfers dictate the outgoing fee
_ Barclays bank changes 6.00 GBP for each incoming transfer.
_ You can opt to have all fees deducted on the sending end (bank code OUR), on the receiving end (BEN) or
shared (SHA).
Furthermore, you can make use of our local funding solution provided by Worldpay which allows transfer of
funds in the local currency at the cost of a local transfer. Worldpay maintains bank accounts in all EEA countries.
If you request access to this service you will receive a list with the bank account(s) at banks in your country to
which you have to send the funds and a unique reference number. You have to include that reference number in
the transfer. Worldpay will credit the same amount to the funding account at Barclay's in the UK.
When I request a virtual card, how quickly will my funding account be debited?
Your funding account will be debited immediately whenever you generate a virtual card.
How much time does it take to Ixaris to recieve bank transfers? What happens on
Holidays and Weekends?
A wire transfer initiated before 09:00 CET is normally received at our bank accounts on the same day. This
applies to funds originating from banks within the SEPA region (using IBAN). In other cases it may take from 1-2
business days for funds to reach our bank account from when transfer is initiated. This is for guidance purposes
only as it depends on factors within the banking system outside of our control. To expedite transfers we
recommend that you select the “same day” or “urgent” or similar option, as may be
offered by your bank, when initiating the transfer. Please note that funds cannot be loaded on weekends and
Malta public holidays (1st January, 10th February, 19th March, 31st March, 1st May, 7th June, 29th June, 15th
August, 8th September, 21st September, 8th December, 13th December, and 25th December). Funds received
after 16:00 CET will be loaded on the next working day.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
What guarantees are in place for the deposited funds in the Ixaris account?
The designated accounts for funding are safeguarded accounts operated in accordance with the United
Kingdom Financial Conduct Authority's (FCA) Client Money Rules.
Can money be sent to the funding account of the travel agency by a 3rd party?
Yes, but prior to sending the funds a bank statement of the bank account from where the funds will be sent from
has to be sent to Ixaris
In the instruction of the bank transfer it has to be clearly stated who the recipient of the funds is.
Once the funds are applied to the travel agency's funding account, they are owned by the travel agency and can
be withdrawn by the travel agency at any time.
CARD GENERATION
How do I generate a virtual card?
Generating a B2B Wallet Prepaid virtual card is easy; simply set a contract with Ixaris, once the Amadeus B2B
Wallet card has been issued, there are three options:
_ Amadeus GDS: Request a B2B Wallet Prepaid virtual card from Amadeus Selling Platform (Classic and
Connect) in cryptic mode
_ Web services: Integrate the Amadeus B2B Wallet solution using Amadeus Web Services
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
Can I integrate the Amadeus B2B wallet solution into my own platform?
Yes, the technical model is straight forward. The Amadeus B2B solution can easily be integrated with different
platforms using Amadeus XML Web services (PAY_GenerateVirtualCard and PAY_DeleteVirtualCard). More
information on how to integrate Amadeus Web services can be found here:
https://pdt7-webservices.nce.amadeus.net/extranet/index.do
• Cryptic: 4 weeks
For a Web Service integration, the integration process will largely depend on the travel agency. Upon
registration, a slot will be assigned and the Amadeus Web Service team will get in touch with you with all the
details. Once the Amadeus team certifies the integration, you will be ready to go. This process can take
approximately 6 weeks to integrate, test and certify the integration.
Can a travel agent test the creation of cards before signing on the Amadeus B2B Wallet
Prepaid?
Yes, a test user can be created to provide a Travel Agent that is interested in the Amadeus B2B Wallet Prepaid
vie the Ixaris Webportal. The ACO can request the test user access from the Amadeus PAY Solutions manager
(PaySolutionB2Bwallet@amadeus.local)
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
The credit card number that is generated can be copied and pasted into a PNR for payment request (if the
merchant is known by Amadeus System) or to improve the feed to the mid/back office. Alternatively, you send
the Credit card details directly to the merchant.
Can I use B2B Wallet to pay for BSP Content? Will I be in breach of IATA 890?
Yes you can. In our arrangements, each party is acting as a principal in relation to certain functions. The Travel
Agent has a contract with Ixaris for the safeguarding of its prefunding account and the deduction of funds from
the safeguarded accounts. Further, we do not act on behalf of the travel agent.
This model has been designed to be compliant with IATA regulations arrangement in connection with the sale of
air transportation on behalf of a Member/Airline to any customer of the Travel Agent.
Please refer to the Appendix for the full statement from Amadeus regarding B2B Wallet.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
If the agent requests $100AUD, and your default currency is EUR, the following steps will take place:
_ Agent requests $100AUD -> VCN/NEW/AUD100
_ Amadeus will convert this to EUR using standard IATA official settlement exchange rates (assumption
$100AUD = 66€)
_ Amadeus will then add 3% to the converted amount to cover for the currency conversion fees and potential
exchange rate fluctuation.
_ Virtual card will be created for 67.98€. This can then be sent to the supplier requesting $100AUD for payment.
_ After payment has been taken, on a single-spend card, any remaining funds on the card if they have not been
used will be automatically refunded back to the funding account.
_ FX fees may apply, please go to the application form.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
BILLING DETAILS
If asked, what do I use for the Card Holder's Name?
The cardholder name is Amadeus IT Group SA. This information will be returned in the B2B Wallet Prepaid
creation response.
AMENDING/CANCELLING
What if I make a mistake and need to amend the virtual card information or value?
At the moment it is not possible to amend an already-created card. Amadeus recommends deleting the card,
and generating a new card with the appropriate values. In the future, an update request can be submitted to
change some elements on existing cards.
The Amadeus B2B wallet will automatically refund the amount on the VCN card back to the funding account
from which the card was created from.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
INTERCHANGE
What about the revenue potential?
The MasterCard and VISA cards in the wallet are subject to scheme interchange fees. These fees are passed
onto the supplier in order to accept these cards, typically charged to them by their own acquiring bank. This is
typically known as Merchant Service Fee.
As the MasterCard card has a higher interchange fee (as it is classified as a MasterCard Commercial Prepaid
Card), part of this fee will be returned to the Travel Agency as a rebate. Please note with the VISA Debit Card,
as the interchange fee is quite low (hence making it cheaper to accept by the Travel merchant, unfortunately
there is no rebate that can be returned, and why there is a card creation fee associated to this type of card.
You can also make use of the Amadeus self-billing by signing the Amadeus B2B Wallet: Self-billing Agreement.
Once self-billing is effective you will receive monthly a copy of the self-billing invoice together with your monthly
credit report and will no longer need to invoice Amadeus each month.
What if any of the information I provided in the application form has changed?
Please (re)submit the Amadeus B2B Wallet Prepaid application form in which you clearly mark the changed or
added information.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
REPORTING
Does the Amadeus B2B wallet include business reporting?
The Amadeus B2B wallet offers a comprehensive suite of reports tools. Reporting data is available in real-time
once a virtual has been issued.
Real-time reporting on funding and card activity is instantly available in the Business Web Console. Also, Daily
and Monthly reports will be generated detailing every single movement associated to your accounts and virtual
cards. The following reports will be made available to travel agencies to track their virtual cards:
_ Daily and Monthly Card Activity Reports
_ Containing all authorizations/purchases/creation/deletion of all virtual cards
_ Daily and Monthly Funding Account Reports
_ Containing all incoming/outgoing funds movements within all your funding accounts
_ Non-zero Balance Report
_ This report provides a list of all cards that have an actual balance that is greater than zero
_ Summary Balance Sheet
_ This report provides a breakdown of the sum of funds deposited and how such funds have been used. The
report is a multi-sheet spreadsheet and contains the main balance sheets (one per currency), and other
associated reports providing further details.
These reports will be placed on an SFTP account, and access credentials will be provided to the Travel Agency
during the Implementation phase.
What service notifications are sent out and who are these sent to?
A complete set of email notifications is available to track all movement in real-time on your funding accounts and
card activities. The notifications are chosen during the Implementation phase.
SECURITY
Is the Amadeus B2B wallet solution secure?
The Amadeus B2B wallet is secure and reduces your risk against fraudulent transactions through the use of
single-use virtual cards being issued on a per transaction basis for the exact value of the booking. The
Amadeus B2B wallet has developed systems and processes which are designed to protect against fraudulent
behaviour and other security breaches. The service is also Level 1 PCI DSS compliant and is audited annually,
which is an assurance of our commitment to security of our products and system.
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AMADEUS B2B WALLET PREPAID FREQUENTLY ASKED QUESTIONS
SUPPORT
Is the system reliable?
The system is very reliable. Utilises state-of-the-art monitoring systems to ensure optimal performance. Multiple
redundancies provide clients with high performance and maximum application availability in the production
environment.
CONTRACTUAL PARTIES
Who is Ixaris?
Ixaris Systems Ltd is a UK company with its head office in central London and has been established since 2002.
Ixaris develops and operates payment services - through appropriate innovations in technology and business
models - that orchestrate global inflows and outflows of funds through established payment networks, such as
open loop prepaid (Visa and MasterCard) card schemes. Ixaris has technology and customer operations in
Malta. Ixaris is a privately-held company, funded by leading UK institutional investors. For further information,
please visit: www.ixaris.com
COST
Are there fees associated with this service?
Yes. All fees and charges associated to using the Amadeus B2B Wallet are disclosed in the Application form.
No implementation or maintenance fee will apply.
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