I.

Title page

Name of organization: Bank of Punjab

Name of Internee: Muhammad Mehtab-UZ-Zaman

Student Roll Number: BB-20-20
Session: 2020-2024
Name of institute and university: Institute of management
sciences
Bahaudin Zakariya University

pg. 1
Dedication
I would like to dedicate my work to Beloved Prophet Hazrat Muhammad (S.A.W)
who lead towards guidance in all field of life and to my ever caring and loving
parents. Their hopes have always encouraged me to do my best. In university, I
will pay my thanks to all respectable teachers.

pg. 2
II. Acknowledgement
I am grateful to BANK OF PUNJAB and team , for providing me with the
opportunity to complete my BBA internship at their organization. Their
support and guidance helped me to understand the bank and business world
and gain valuable experience in my field.

From the moment I started my internship, bank provided me with clear

direction and expectations, and was always available to answer my questions
and provide valuable feedback. Their expertise and guidance helped me to
understand the inner workings of the company and the industry, and allowed
me to make the most of my internship.

I am thankful to team for time and effort, and for the invaluable knowledge
and skills I have gained during my internship. I am also grateful to bank for
providing me with this opportunity and for their commitment to my
professional development

pg. 3
III. Executive summary
As a compulsory part of the degree of BBA, I did my 6 weeks’ internship in
a branch of the bank of Punjab located at MDA chowk Multan(0233). An
intern must prepare project report at the end of the internship period but the
main objective of the internship is to gain the knowledge and experience of
the real-world organization. This is the complete report about bank of
Punjab. In this report, there is comprehensive detail about bank of Punjab.
Now a day’s bank of Punjab is calculated in Pakistan’s top 7 banks.
Basically, Bank of Punjab divided its functions two types of banking. First is
conventional banking and second is Islamic banking. It has almost every
department like cash, remittance, account opening, and scanning/editing
department. In this report, I have added SWOT analysis,
recommendations, conclusions, and details of the departments which are
present at that branch where I did internship.

pg. 4
 IV. TABLE OF CONTENTS

1) Overview of the organization

A) Brief history
B) Introduction of the organization
C) Policy of the organization
D) Competitors
2) Organizational structure
A) Organizational hierarchy chart
B) Number of employees
C) Main offices
D) Introduction to all departments
E) Comments on the organizational structure

3) Plan of internship
4) Training program
5) Reflective journal entries
6) Work samples
7) Critical analysis
8) SWOT analysis
9) Conclusion
10) Recommendations
11) References and sources
12) Annexes

pg. 5
 Overview of the organization
A) Brief history
The Bank was established in October 1989, pursuant to The Bank of Punjab Act 1989, and was
given the status of a Retail bank in 1994. The Bank of Punjab was founded by Tajammal Hussain
and it functions as a Scheduled Commercial Bank, with a network of over 587 branches in Major
Business centers throughout the country. It is the seventh largest Commercial Bank of the
Country.

B) Introduction of the organization

The Bank of Punjab is a Pakistani bank which is based in Lahore, Pakistan. It serves Pakistan
and functions as an International Bank and is one of the prominent financial institutions of the
country holding AA ratings from Pakistan Credit Rating Agency (PACRA).It provides a wide
range of banking services including deposit in Local Currency; client deposit in foreign
currency; Remittances; and advances to Business, Trade, Industry and Agriculture. First Punjab
Modaraba (FPM), a wholly owned subsidiary of the bank, was established in 1992, and is being
managed by Punjab Modaraba Services (Pvt) Ltd.

Currently, the Bank of Punjab is headed by Zafar Masud who joined as President and CEO on
April 16, 2020, after being appointed by the Government of Punjab, Pakistan earlier and later
being approved by the State Bank of Pakistan. Pakistan Stock Exchange designated Bank of
Punjab a Market Maker for debt securities.
BOP has emerged as one of the foremost financial institutions in the country, focused on
spurring an economic revival by endeavoring to meet the needs of tomorrow as well as today.
Our extensive portfolio encompasses all facets of banking. 
Current Account
 Basic Banking Account
 Tijarat Account (LCY)
 Supreme Saving Account (FCY)
 Young Lion Saving Account ( New Product 2010 ) Profit Loss Sharing Term Account Profit
and Loss sharing Term Accounts offered by Bank of Punjab are:
 PLS Saving Account
 Senior Citizen Account
 Gharayloo Saving Account
 Ziada Munafa Saving Account

pg. 6
 PLS-Saving Profit plus Account
 Corporate Premium Account
 Supreme Saving Account (PLS)
 Supreme Saving Account (FCY)
 Corporate Premium Account
Loans given by them are for agriculture are:

 Kissan Dost Production Loan

 BOP Tractor Lease
 Kissan Dost Lease Finance Facility
 Kissan Dost Cold Storage Finance Facility
 Kissan Dost Livestock Development Scheme
 BOP Agri Vehicle Leasing

Some other loans are

 Car Lease - CarGar

o Residual Value – Auto Financing
o Used Car – Auto Financing
 Apna Ghar House Financing
 Apna Ghar Low Cost Housing Finance
 Personal Loan
o Consumer Durables
 BOP Solar
 Carvaan Fleet Financing
 BOP Smart Advance Cash

C) Policy
All employees shall conform to and abide by the Bank rules and obey all lawful orders and
directives which may from time to time, be given by any person or persons under whose
jurisdiction, superintendence or control they may, for the time being, be placed. They undertake
at all times to comply with and observe all applicable laws, regulations and Bank's policies,
wherever they operate.
All employees stand firmly against supporting the activities of any Group or individual that
unlawfully threatens public order and safety. They shall not be a member of any politica1 party,
take part in, subscribe in aid of, or assist in any way, any political movement in or out side of
Pakistan or relating to the affairs of Pakistan. They shall not express views detrimental to the
ideology, sovereignty or integrity of Pakistan.

pg. 7
No employee shall canvass or otherwise interfere or use his influence in connection with or take
part in any election as a candidate to a legislative / local body or issue an address to the
electorate or in any manner announce or allowed to be announced publicly as a candidate or
prospective candidate whether in Pakistan or elsewhere. He/She may, however, exercise his/her
right to vote.
No employee shall bring or attempt to bring political or other pressure / influence directly or
indirectly to bear on the authorities / superior officers or indulge in derogatory pamphleteering,
contribute, or write letters to the newspapers, anonymously or in his/her own name with an intent
to induce the authority/ superior officers to act in a manner inconsistent with rules, in respect of
any matter relating to appointment, promotion, transfer, punishment, retirement or for any other
conditions of service of employment.
INTEGRITY
Employees must uphold ethical standards, professional integrity, and dignity in all interactions
with the public, clients, investors, and fellow bankers. They must report any irregularities to
senior management immediately. They must maintain accurate records and avoid personal
interest conflicts with the Bank's interests. Employees should not seek personal gain from BOP
or accept gifts or favors from outside sources. They must also avoid accepting benefits from
customer estates or trusts, as well as those with a bank's executor, administrator, or trustee.
CONFIDENTIALITY
All employees shall maintain the privacy and confidentiality of all the information acquired
during the course of professional activities and refrain from disclosing the same unless otherwise
required by statutory authorities of law after consultation with approving authorities, if required
in case of any ambiguity about disclosure. All such information will remain as a trust and will
only be used for the purpose for which it is intended and will not be used for the personal benefit
of any individual(s). Inside information about Bank's customers/affairs shall not be used by them
for own gain, or for that of others either directly or indirectly.
All employees to ensure meticulous compliance of the IT security policy of the Bank.
PROFESSIONALISM
Employees must serve the Bank honestly and faithfully, promoting the Bank's interests and
goodwill. They must disclose and assign interest in inventions, improvements, discoveries, and
authorships to BOP. If employment is terminated, BOP retains all rights to property and
information. Employees must be truthful in advertising and promote accurate information about
the Bank's operations. They must be vigilant against money laundering and comply with "Know
your customer" policies and procedures.
BUSINESS / WORK ETHICS
Employees are expected to respect colleagues, work as a team, and treat customers with respect
and courtesy. They must maintain good attendance and punctuality, obtain written permission
from their supervisor, and not leave their station overnight without first obtaining permission

pg. 8
from the Competent Authority. Personal hygiene and dress should inspire confidence and
professionalism. Employees must safeguard tangible and intangible assets of BOP and its
customers, not use them for personal benefits. They must not use bank facilities for trade union
activities, carry weapons, or subject officials to physical harassment or abuse. They must not use
language that is offensive or offensive, and must not engage in sexual advances or sexually
demanding conduct. They must maintain a healthy and productive work environment and avoid
selling, manufacturing, distributing, or using illegal substances while on the job. Smoking is
allowed in designated areas. Employees must adhere to health and safety policies and inform
Human Resources Management of any changes in personal circumstances related to employment
or benefits.
Borrow money from a broker or moneylender, place yourself under pecuniary obligation, buy or
sell stocks, shares, or securities without funds, but make a bona-fide investment. Lend money to
a constituent, guarantee another person's pecuniary obligation, act as an insurance agent, be
connected to joint stock company formation or management, engage in commercial business,
accept outside employment, undertake part-time work, and open a business current account with
a bank or banker.

Vision
"Your banking partner in creating value and improving lives".

Mission
"Meet customer needs through innovative technology products/services to drive business growth
while promoting financial inclusion, diversity and prosperity across the nation with a motivated
team through culture of excellence and empathy”

Core Values “E-time”.

Empathy
Teamwork
Innovation
Meritocracy
Excellence

d. Competitors of Bank of Punjab Majors are the following;

1. National bank of Pakistan

2. Habib Bank Limited

3. United Bank Limited

4. MCB bank

5. Faisal bank

pg. 9
6. Meezan Bank

7. Bank Alfalah

8. Bank Al Habib

9. Sindh bank

10. al-Baraka bank

Organizational structure
A) Organizational hierarchy chart
The services in The Bank of Punjab are classified in different categories. Category A:

 President
 Executive Vice President (EVP)
 Senior Vice President (SVP)
 Vice President (VP)
 Assistant Vice President (AVP)

Category B:

 Officer Grade I
 Officer Grade II
 Officer Grade III
 Cash Officer

Category C:

♦ Clerical Staff 

Category D:

♦ Non-Clerical Staff

♦ Driver

♦ Guards

♦ Gate Keepers

♦ Tea Boy Division

Number of employees:
The total number of employees are 6092

Main offices:
Head Office/Registered Address (BOP)

pg. 10
BOP Tower, 10-B, Block E-II, Main Boulevard Gulberg III Lahore
UAN: 111-200-100
Tel: (042) 35783700-10
Fax: (042) 35783713-35783975
Main Branch, Lahore
Chief Manager
Tel: (042) 99200419-99200187
Fax: (042) 99200351
D) Introduction to all departments
 ADMINISTRATION
 OPERATIONS
 BUSINESS DEVELOPMENT
 CREDIT
 INTERNATIONAL
 FINANCE
 RECOVERY
 AUDIT & INSPECTION
 TREASURY
 ORGANIZATION & METHODS
 INFORMATIONAL & TECHNOLOGY
 OFFICERS TRAINING INSTITUTE
 SHARES
 LAW
 STATIONERY
 PLANNING RESERCH & Publications

Comments on the organizational structure

All people are very intelligent and cooperative to customers and they helped me a lot in
internship for learning the skills and it could great achievement for me to get into it and learn
very much through it something were very learning for about accounts types like escrow account
.
Mandatory account is also another example. They also took me on the field for work and told us
to do work in smart way.

pg. 11
Plan of internship:
Brief introduction of the branch:
I had completed my internship in the Bank of Punjab MDA CHOWK Multan. This branch was
opened about to capture the market share of the huge customer base located in that area Because
this is located near MDA office, PHA office and women university kutchery chowk if we see in
the business point of view it capture residential areas as well. The management of the branch are
very friendly and take care of all kind of customers well especially their sound customers.
Branch code 0233
Staff of Branch
There is total following members of staff in the branch.
There are three security guard and 2 sweepers and 3 tea boy while other management staff are
following:
 Position Name Branch Manager Mr. Rana Zubair
 Operational manager Mr. UMAIR BUTT
 Relationship manager Mr. SAEED MANZOOR ,Mam Tabassum fatima and Mr.
Mubashhir
 PBO :MR. Gulraiz Arshad
 GBO: Asif Ishaq

TRANING PROGRAM
Detailed description of operation performed by the department I worked in I had work in the
following department are:
• Service department
• Accounts opening department
• Sales department
• Clearing/Remittance department
• Cash department Service department

In this sales staff perform different duties at regular basis include making calls of their customers
in behalf of bank for telling them about their services and ask different queries. They also
responsible for making call and inform customers about their cheque book that they collect from
branch and about cheque return to their customers. Also, include floor management. All the
employees of the branch’s sales department are performing duty at the floor for at least an hour.
They are basically facilitating the walking customers come in the branch for account opening and
come to avail other service. This is very helpful for customers because when they enter in the
branch a responsible person of branch standing for their help and send them to their facilitator
without any hesitation and with the honor. Account Opening Department It is most important

pg. 12
department of bank and its major source of income for bank. Following procedure is adopted for
this purpose. Procedure of Account Opening For new customers who want to open an account at
Bank of Punjab has to fill a “Relationship Contract”, which includes such information as follows.
Step by step: Title of Account. Include the name of person who want to open an account Personal
and other information of applicant Include contact number, address etc. But most important
source of income.
Next of Kin Next to keen portion is important for securing the money of the customer in case of
his/her death of or any incident with the account holder. By this thing, the account holder
specifies and provide the information and data of the person who will be the owner of his/her
money after his/her death or any serious incident with him/her. If account holder leaves it blank
then bank will be the owner of his/her money. Currency of Accounts Bank of Punjab MRB deal
in different currencies and account holder must have select from them. These are PKR, USD and
Euro Zakat Deduction IF customer don’t want to deduct zakat direct from account then they have
to submit an affidavit. Bio verses: Made conformation from Nadra and thumb impression should
be fixed in front of an officer of the bank. Types of Accounts The bank different types of
accounts exist.
• Individual account
• Joint account
• PLS account
• Saving account
• Business account
1- Individual Account Any individual or proprietor of business can open an individual
account This accounts can be opened with the minimum balance Rs/-10,000.
Requirements :
2- Signature of customer on back of AOF Mention next of kin (nominee Name and A/c
introducer Verified sign of introducer Customer signature admitted by officer N.I.C
photocopy attached
3- Joint Account When different people want to or need to share a single account it is called
joint account. The names of persons are written on the title of A/C and on S.S. card.
Single person cannot open joint A/C. either persons or a indivual have to sign on cheque.
When two or more persons neither partner nor trustee open account in their name is joint
account Requirements Sign of both customers on back of AOF Sign on joint account
Name and account number of introducer NIC copies of both members Mode of operation
4- Profit & Loss Sharing (PLS) Account . In this case customer, would be responsible for
bearing profit as well as loss. The bank would be within its rights to make investment of
credit balances in the PLS saving accounts in any manner. For withdrawal of larger
amount, 7 days’ notice in writing is required to be given Minimum balance is Rs.500

pg. 13
 5- Saving Account Saving accounts are opened on proper introduction with sums Of credit
balance within certain limit for individual (single, joint) institutions, companies,
educational institutions etc.
6- Business Tijarat Accounts includes Sole of Proprietor Account This account is for those
people who have his own business and he must be the solely owner of the business.
Requirements • Company stamp • Declaration of proportion companies• Letter head •
Sign on AOF • NIC copy • Verified signature of introducer • Sole proprietorship
declaration Partnership account title will be the name of partnership account
Requirements • Sign of customer on back of AOF • NIC copies of partners • Partnership
deed dually attested by both partners • Partnership mandate • Companies rubber stamp
The account is opened in the firm name. All partners designate one or two persons to act
behalf of the partnership firm, all acts of the firm jointly Scanning and Editing
Department Under this after opening account of customers the form should be scanned
and send to head office by using system software of ROSETA. All related bank document
like deposit slips or cheque and pay orders or payment slips, change of number or address
request, ATM request are scanned and then edited according to date and month vise and
send to the head office. Clearing and Remittance Department The process by which
cheque exchanged between the collecting and paying bank and the ensuing financial
settlement is called "clearing". This facility is provided by the State bank Of Pakistan for
offsetting of cross obligations between the different banks. Clearing is of two types. •
Inward clearing • Outward clearing
Inward Clearing When cheque drafts, etc. of our branch presented to us for clearing by the SBP.
Cheque to be honored by bank.
Outward clearing The cheque Of Other banks, which the account holder deposit in their accounts
is, sends for collection. Clearing process (inward/outward) All the cheque are received on one
counter along with the paying slips duly filled in properly containing of cheque and account
holder. Counter folio of paying slip is handed over to the customer by putting stamp for cheque
received for collection for Bank of punjab on it duly signed by officer. These cheque are
examined. These are then entered in to the system if online than transfer the amount immediately
and handed back blue slip to customer with stamp of transfer. If the cheque is not drawn on BOP
then cheque received and after stamp of receive took side and send in clearing. Cheque of each
bank are sorted and arranged branch Wise. All the cheque are then entered the clearing system of
bank. Print out of the clearing is taken and details are attached. Details Of these banks are then
entered the clearing schedule containing number of cheque presented and their total amount
against the name of each bank. Then total number of cheque presented to all banks and their total
amount is written on the foot of that schedule, which is checked with the clearing file. These
cheque are delivered to the respective banks in clearing house of SBP. In the same manner, other
banks present their clearing drawn on Bank of Punjab Total number of cheque and their amount
delivered to other banks are received from them are written on the clearing house schedule and
handed over to the officer clearing house SBP. After first proper scrutiny of cheque, verification
of signatures and confirmation of balance in the account, officer cash department pays these
cheque by canceling and posting them in the system. If any cheque is not passed due to

pg. 14
insufficient balance or any other reason, officer cash department returns the same cheque by
attaching a cheque return memo containing reason for return.
Cheque Book Issuance when the account is open cheque book issue to the person to cash money.
When customer receive letter of thanks from bank then he come to branch and receive check
book after the submission of letter of thanks and signing a receiving list. Dormant Account If
account holder is not made any transaction with in six month then his/her account freeze by bank
for security purpose. For reactivation, the customer must visit branch and file request and do
some paper work then his/her account reactivate.
Cash Department: Cash department of Bank of punjab work under the operations department.
This department performs the main function. • Cash receipts • Cash payments Cash Receipts In
cash department depositors use deposit slip for depositing the amount into their accounts. The
officer checks if the deposit slip is properly filled up containing title of account, A/C number,
date and amount in words and figures. Then cash receiving officer, after twice counted and
matched with the deposit slips will handover cash to the customer. Cash received stamp is
affixed on the face of the deposit slip along with the signature of the cash receiving officer. If the
amount of cash is more than 25000 then operational manager supervise that entry. Cash payment:
First the cheque is presented by the customer or holder to cash payment officer. He verifies
signature then made entry in the system and paid cash to the customers.
Sales department: Sales endeavors to serve the corporate clients with the best available product
from a wide range of alternatives. Product variety offered to clients varies from spot foreign
exchange sales to structured products to hedge future exposures. We aim to offer tailor-made
products to our customers designed according to their risk appetite. For corporate client we offer
Investor Portfolio Services (IPS) Account of Customers for holding on their behalf Treasury
Bills, Pakistan Investment Bonds. The Bank of Punjab, Treasury is well equipped with skilled
human resources for efficient dealing. It also provides in-depth research to our internal and
external clients for practical insight to economy and the markets.

The job responsibilities of a Sales department employee in Banking include:

1. Selling of banking products to clients. Products might include either CASA, Credit
Cards, Mortgage, Loans, Bancassurance or all of these.
2. Prospecting and identifying new leads and pitching to the clients.
3. Providing client service to existing customers. They are required to manage all aspects
of customer relationships.
4. Corporate sales to get premium and HNI clients.
5. Strategizing & implementing ways to achieve sales targets.

Sales Department interact with customers for the most part of his/her day and have so good
communication and presentation skills which are a prerequisite for the job. The good

pg. 15
understanding of the bank’s products and services in order to deal with individual customer’s
demands and customize the products accordingly. The major skills and competencies that
employers look for are:

1. Excellent communication skills.

2. Pleasing and positive attitude.
3. Confidence and Presentation skills.
4. Analyzing skills.
5. Good sales and negotiation skills.

Detail about task assigned to me I almost work in all department is following.

In service department, firstly serve on the floor and interact with the customers and assist them
and fill their deposit slips and cheque especially for illiterate or aged customers. While on the
other hand my assigned task are making call to the bank customers to inform about receiving
check books or check return and to provide
Information about new services that bank offer. And attend calls on behalf of bank and transfer to
related person in the branch. Next in the account opening department my assign task are to fill
form of different types like new account opening, Card request of any type or dormant account
form and stamping. In the Scanning department, my task is to separate the form and arrange
them per date or month and write if any discrepancy is come from head office and give to
account opening department. In clearing and remittance department basically I stamp the cheque
and fill the pay order form and issue cheque book do related paper work under the assistance of
CRO and help them in preparing the clearing of the day.
APPLICATION OF CLASS ROOM LEARNING IN BANK:

I have do the SIX weeks internship in BOP during these SIX weeks I have learned many
new things and also see the applicability of the bookish concept and terminology in the bank.
 I have seen how the class room learning can be applied to the particle work.
 In accounting department I see the applicability in the promotion of balance sheet income
statement and profit and loss account.
 Business communication helps in dealing with the customers to satisfy them and heading
their complaints. Psychology helps to understand the mentality and the behavior of the
customers. Sociology also helps to create the affliction with the customers
 Fundamentals of marketing and marketing management help to understand how to
promote the banking activates and to create the good will in the mind of the customers.
 Subject of management help me to learn about the culture of the bank management style
and decision making rules.

pg. 16
  Economics helps me to learn about the interest rate and government regulations about the
banks.
REFLECTIVE JOURNAL ENTRIES

1. Day 1 the first day was the introduction day about the bank staff I interact with them. And
instructor guide me about the bank rules and regulations its duty timing and overview of about its
policies and the especially about the services they are providing.
2. Day 2 On the second day, the instructor gave the information about service department in which
include Floor management and others services and explain its importance for an organization. At
that day, I also get session by branch manager. Firstly, took my introductory interview ask some
general questions and then explain me about the concept of Islamic banking and conventional
banking.
3. Day 3 Third day was working day I manage walking customer with corresponding person and
made interaction with customers and learn how to fill slips and cheque of the customers.
4. Day 4 & 5 I have spent two days in the Floor management. And manage walking customers.
And interact with them fill their slips and cheque. This experience was very helpful for me I
interact with of no. of the customers on daily basis that boost my confidence.
5. Day 6 & Day 7 On that day instructor shift me in next stage of the service department and give
complete information about bank services. And guide me about the way how they talk to their
customer on call and tell them about their services. They  assign task is to making calls to the
customers list that provide me from bank and with them documents on the behalf of bank to their
valuable customers. .
6. Day8 & day 9 On these day, I have learned that how to issue the cheque book and assist in
issuance. My assign task on that day is to make list of the customer whose cheque book are come
from head office but they don’t visit branch to take. And make them remembrance calls for the
collection.
7. Day 10 & Day 11 These day work in service department. my assign task is to making call to the
new customers list of the bank and inform them about all their different product that are they
offer on the behalf of the bank. Next days in this department I continue to making call and
complete list. And this is my last day in this department so, Branch manager took session with
me and ask about experience. And he also answers my queries.
8. Day12 (Thurs) 7-9-17 In this day instructor transfer me the account opening department. Their
Business development officers and customer relation officer guide me detail information about
how to fill the form and sign and stamping on the documents of account opening.
9. Day 13 (Fri) 8-9-17 That day was working day in the account opening department. At that day,
Relationship manager took session with me he tell me how to maintain relation with their
customers and explain me its importance for banking career.
10. Day 14 ,Day 15 Day 16 and day 17 I have spent four days on the working in that department.
And I fill the account opening form of the customer with CRO. Next day, my assign task is to
take KYC of customers who come for account opening for that i firstly ask the person about the
type of an account they want to open, information about their source of income and tell them
necessary documents that require for account opening. I spent two days on doing customers
KYC. Next day my assign task deal with the dormant account customer and assist them in their
reactivation process of account. I did all related paper work of the customers and hand over to

pg. 17
 respondent person. In the last of the department, my assign task is to open an account of the
customer and complete its form, stamping and all related work.
11. Day 18 On that day instructor transfer me in the scanning and editing department and give
complete information about work and task that perform by them on daily basis.
12. Day 19 ,Day 20 ,Day 21 ,Day 22 In these four days, my task is to assist DMS and I separate all
the account opening form and deposit slips, cheque and vouchers and arrange them per date and
month vise and write if any discrepancy on new accounts are come from head office and give to
account opening department. In the last day at that department area relationship manager made
visit the branch and he took session with all employee of the branch and discuss different
strategies and answer queries for improving sales. This is amazing experience for me because as
intern I took chance to attend that meeting and look how much hard work is required for
generation of business of bank and learn importance of working in a team.
13. Day 23 At that day instructor transfer me in next department and give overview of clearance and
remittance department and explain how it works. I took information about the issuance of cheque
book, about the inward and outward clearing.
14. Day 24 At this day, I had assist customer relationship officer in making the inward and outward
clearing, in inward clearing the cheque from other banks are come to our bank for clearing.
15. Day25 to day 27 ‘Eid holidays
16. Day 28 I have issued the cheque book to the persons. Take their signature and submitting the
form and verification process. Then cheque book is issued to that person.
17. Day 29 I visit AHMAD SWEETS the famous food corner at MDA CHOWK and offered tijarat
account
18. Day,30 I visited SCHOOL EDUCATION DEPARTMENT SOUTH PUNJAB for their new BOP
@ WORK account for which collected their required documents and got signatures and
biometric
19. Day 31 I visited WOMEN UNIVERSITY MITITAL campus for their employee’s BOP@ work
account
20. Day 32 I leaned to upload new account opening forms to head office. This was the last day

pg. 18
Work samples

pg. 19
 Critical analysis
PEST ANALYSIS:

PEST analysis stands for & Political, Economic, Social, and Technological analysis" and

describes a framework of macro-environmental factors used in the environmental
scanning component of management. The acronym stands for the Political, Economic, Social
And Technological issues that could affect the strategic development of a business.
Political factors:
 Political factors include the government regulations and legal issues and
 Define both for Government type and stability.
 Freedom of press, rule of law and levels corruption.Social and employment legislation.
 Tax policy, and trade and tariff controls.
 Environmental and consumer-protection legislation.
 Government’s position on marketing ethics.
Economic factors:
Economic factors affect the purchasing power of the potential customers and the firms cost of
Capital.
 Stage of business cycle.
 Current and projected economic growth, inflation and interest rates.
 Unemployment and labor supply Labor costs.
 Levels of disposable income and income distribution.
 Likely impact of technological or other change on the economy.
Social Factors:

Social factors include the demographic and culture aspects of the external macro
Environment. These factors affect the customer’s needs and size of potential markets
 Population growth rate and age profile.
 Population health, education and social mobility, and attitudes to these.
 Population employment patterns, job market freedom and attitudes to work.
 Press attitudes, public opinion, social attitudes and social taboos.

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  Lifestyle choices and attitudes to these.
 career attitudes and emphasis on safet
 Attitudes to work and leisure Education
Technological Factors:
Technological factors can lower barrier to entry and include automation.
 Impact of emerging technologies.
 Impact of Internet, reduction in communications costs and increased remote working.
 Research & Development activity.
 Impact of technology transfer.
 automation, technology
 lead to innovation

SWOT ANALYSIS

An analysis indicating towards the organizations strengths, weaknesses, opportunities and threat
is termed as SWOT Analysis. Such an analysis is very important for the management in retaining
the strength, overcoming the weaknesses, capitalizing over the emerging market opportunities,
and carving ways to successfully tackle with the threats and ultimately converting them in the
strengths for the organization. A SWOT analysis is a strategic balance sheet of an organization;
that is the strengths of the organization, the weaknesses of the organization, the opportunities
facing the organization, and the threats facing the organization. It is one of the cornerstone
analyticaltools to help an organization develop a preferred future. It is one of the time-tested
tools that have the capacity to enable an organization to understand itself, to respond effectively
to changes in the environment. The purpose of the SWOT analysis is to provide information on
strengths and weaknesses in relation to the opportunities and threats. 

Strength:
 The most able professionals
 Customer focused banking
 Larger commercial bank in Pakistan
 Well-developed on-line system
 Quick and fast services
 Properly managed data and good security system
Weakness:
 Traditional ways of operations
 Constantly job rotation of employees

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  Lack of customer feedback
 Low job satisfaction
 No marketing set up or structure
 Unfavorable union activities

Opportunity:
 Foreign investment is attracted.
 Expand its new technological advancement
 Having separate section for ladies
 Growth of online banking and cash management
 Offering of lower markup rates
Threats:
 Shortage of trained and specialized staff in low level scales
 Inconsistence and uncertain environment
 More competition because of entering the other Banks in market
 Competition from other existing banks
 Day to day changing global technology
 Political and economic instability in the Pakistan
CONCLUSION
During the period of my internship, I have found BOP a financially sound bank. Its profits are
increasingly year-by-year. Its staff is very good and well-groomed during the banking hours.
BOP under the leadership of its top management has made significant progress in building and
strengthening both the corporate and retail banking sectors in Pakistan. The bank is at 7 position
in terms of its balance sheet size amongst the private banks in Pakistan . BOP views
specialization and service excellence as the cornerstone of its strategy. The people at bank realize
that innovation; creativity, reliability, customized and their execution are they key ingredients for
their future growth. Revenues from these activities have started yielding dividends and they
expect significant growth. They are aware that they have stepped to meet its challenges by
acquiring the highest level of the technology. They will thus be accelerating their technological
advance to enable them to distribute their products and services through most efficient and high
tech means. Their future are to continue to invest in the modern tools and substantial allocation
of resources will be made to achieve this objective during the current year and in the coming
years as well. Online banking has already been started and the introduction Of ATM at strategic
locations has prepared BOP to stand in line with its competitors. The competition in the banking
sector Of Pakistan is very tough nowadays and the road to the ultimate success is not quite
steady but still armed with creativity, high quality services, fully competent human resources and
the continuous technological advancements BOP can reach its destination

Recommendations

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Ratio analysis of BOP shows that its performance is very good in the recent years 2012. BOP
performs very well from the days of its creation and it is consider as the principle of the banks.
But as we know nothing is perfect in this world and improvement is needed in every field. So
BOP still need some suggestions and recommendations to improve their work and do their work
in efficient and effective manner.
Internal Controls:

The major and the most important flaw in the BOP is lack of internal controls and inter
communication between different branches of the bank. As far as financial aspect is concerned
there is no proper system is configured that’s why there is always a risk of big frauds within the
bank. I during my internship also pointed out that point but no one bothered. To me the bank
should install some proper resource planning and controlling systems like other banks do i.e.,
oracle financials etc.
Professional Training:
BOP staff lacks professionalism. They lack the necessary training to do the job efficiently and
properly. Although staff colleges are in all major cities of the Punjab but they are not performing
well. For this purpose these staff colleges should be reorganized and their syllabus should be
made in such a way which can help the employee understand the ever- changing global economic
scenario. Banking council of Pakistan should also initiate some programs to equip the staff with
much needed professional training.
Delegation of Authority:

Employees of the bank should be given a task and authority and they should be asked for their
responsibility. The sense responsibility in employees mind is one of the most important factors in
the success of any organization.
Performance Appraisal:

During Internship I felt that there is no or very less appraisal of any ones cool performance. The
manager should strictly monitor the performance of every staff member. All of them should be
awarded according to their performance and result in the shape of bonuses to motivated and
incite them to work more efficiently.
To Over Come Problem of Space and Furniture:

In the critical analysis this, problem is discussed. To overcome this problem it is suggested that a
special section should be made inside the branch. Which should only handle the treasury

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function, salaries and pensions of federal personnel or the bank should do these functions in the
evening time. Also management should purchase more furniture and arrange them in such a way
which provides maximum space and convenient especially in deposit department and there
should also be convenient sitting place for customers.
Transfer:
Transfer is not properly carried out. Some of the employees are continually serving at the same
post. They are simply rotated at the same branch. Therefore it is recommended that evenly
rotation of every employee should take place after every three years in different branches of the
bank.
Changes in Policies:
There should not be any abrupt policies change by the upper management, as this practice hurts
the customer confidences in the bank. Government should make long-term policies.
Utility Bill Charges:
Bank gets Rs. 2 to 3 to processes a utility bill, and it is very tire, tough and hard job despite this
working resulting in a loss to then Rs 3 to5 per transaction. These charges should be increased to
RS 10 per bill to enable the branch to cover their handling costs and make some profit.
Link with the Head Quarter:

100 major branches of BOP should established a direct link with the, head quarter in Lahore,
through Internet or Intranet. This will make the functions and decision making of the
management easier and convenient. Though management has a plan to connect all branches via
WIMAX technology. This would really bring great future aspect.
Cash Financing:
In this mode of financing the amount of credit not utilized by the borrower is remained tax- free.
It is recommended that a small amount of interest should be charged on this amount as well
because the bank gas kept-aside the amount for that borrower and cannot advance it anywhere.
Decreasing Administrative Expenses:

Bank should decrease their administrative expenses. This was Rs. 2.30 billion in the year 2007.
That can be done by lying off the surplus pool of employee with golden handshakes scheme. The
branches that are not much used could also be closed. That will give positive results in the future.
Technological Advancement:
I would like to suggest that at least all the main branches of BOP should be fully computerized in
order to expedite the dealing process among bankers and their customers.

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Every department should be provided a computer with adequate training (especially
Advances, Deposits and Foreign Exchange departments). Daily records should be entered
directly into these computers, (instead entering the overall daily transactions after the banking
hours). It will not only reduce transaction time, will increase accuracy but will also be efficient
as well. Not only it will be economical but will also reduce the extra burden of work of the bank.
It will also help in reducing the use of excessive paper work.
Staff Relationship:
Good relationship among staff member leads to the peak performances in any organization. I
observed that the staff relationship was normal otherwise but some time I noticed that there
exists little conformity among the staff members. Another syndrome from which the staff
suffered was that all of them considered themselves more important than others. Some of the
officers used to say that if I am absent for a day the bank would stop working. So this sort of
attitude is not good because it mars bank image and juniors’ willingness learn and work hard and
in the end will hurt the whole team.

Improper Distribution of Work:

Proper distribution of work leads to success in every organization. Proper distribution of work
prevents the employee from over and under work situation. So for a smooth running of an
organization proper distribution of work is the hint to be followed. During my internship I
observed that there was no proper distribution of work in the bank. I saw that some of the
employee worked like ants other sat idle staring here and there. So this created a lot of over work
situation for while relaxation for other.
Marketing Policy:
The branch should adopt various marketing strategy and promotion strategy to promote the bank
and its product. The most important in my opinion is personal marketing; it is the most effective
of all when you think in term of branch level. But on the whole organization level, they should
arrange the seminar within the bank and outside the bank. They should introduce various prizing
schemes just like Allied Bank. Karamad Scheme, Bank Al-Falah (monthly income earning
scheme) and various others. They should do more advertising through newspaper and media and
through channel of personal contacts.
Complaints of Customer:

There should be an information desk to provide the information and to receive the complaints of
the customer in the bank. There is no complaint box available in the branch and not any person
appointed to hear the complaints. Every person cannot go to the manager for the complaint
because most of the people are hesitant. So I suggest management to install a compliant box in

pg. 25
the branch, and recruit a special person for that guidance of the customer when they are unable to
manage some difficulties in banking matters.

REFERENCES

www.BOP.com
www.BOPasset.com
http://wikipedia.org/wiki/History_of_banking
http://www.businessdictionary.com/definition/strength.html
http://www.investopedia.com/terms/d/debtequityratio
http://www.businessdictionary.com/definition/business-opportunity.html#ixzz15TlyuszE

Annexes
https://www.bop.com.pk/Documents/Financials/Annual%20Accounts/BOP%20Annual
%20Report%20New%202022.pdf
https://www.bop.com.pk/Documents/SmartCash/FAQs%20-%20BOP%20Salary%20Loan.pdf

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