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Effective Human Relations Interpersonal and Organizational Applications 12th Edition Reece Test Bank
Effective Human Relations Interpersonal and Organizational Applications 12th Edition Reece Test Bank
Effective Human Relations Interpersonal and Organizational Applications 12th Edition Reece Test Bank
MULTIPLE CHOICE
2. Melinda, human resources director at Exceed, has noticed lately that several employees have been
dressing inappropriately on Fridays. Melinda decides to revise the company's casual Friday policy and
communicate it to employees by posting it on the company's e-bulletin board. This is an example of
a. horizontal communication
b. grapevine communication
c. interpersonal communication
d. impersonal communication
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 25 OBJ: LO: 2-1 NAT: BUSPROG: Communication
STA: DISC: Leadership Principles KEY: Bloom's: Application
3. William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about
an agreement William thought had been made several weeks ago. English is Javier's second language.
What does the language difference represent that can make communication more complex?
a. Feedback
b. Filter
c. Message
d. Channel
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 27 OBJ: LO: 2-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Application
4. Rosa and Andrew are discussing a project over the phone. Rosa, as Andrew's boss, tells him she wants
to "hit a home run" with it. Rosa means she wants a winner; Andrew thinks she means that she wants
to drop the project and get as far away from it as possible. This misunderstanding is an example of the
communication filter of
a. emotions.
b. role expectations.
c. semantics.
d. attitudes.
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 26 OBJ: LO: 2-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Application
6. Rana has been promoted to Director. Many of her colleagues that worked with her when she was an
assistant director may encounter challenges in working with her due to which filter?
a. Emotions
b. Role expectations
c. Nonverbal messages
d. Language and cultural barriers
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 28 OBJ: LO: 2-2 NAT: BUSPROG: Communication
STA: DISC: Group Dynamics KEY: Bloom's: Application
11. Author Maggie Jackson's thinks that today's distracting high-tech culture has significantly diminished
our ability to focus. It’s difficult to think when there are/is
a. many disruptions.
b. many small jobs to do at one time.
c. continuous information streaming in.
d. all of the above
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 24 OBJ: LO: 2-1 NAT: BUSPROG: Communication
STA: DISC: Individual Dynamics KEY: Bloom's: Application
14. Amy informs her employees that they can offer any constructive criticism regarding her leadership
style by placing anonymous notes in her mailbox. This is an example of
a. telecommuting.
b. informal communication channel.
c. formal communication channel.
d. upward communication.
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 36-37 OBJ: LO: 2-4 NAT: BUSPROG: Communication
STA: DISC: Leadership Principles KEY: Bloom's: Application
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