Lounge Experience Survey

1. How would you rate the overall ambiance of the lounge?

A. Excellent
B. Good
C. Average
D. Poor
E. Very Poor

2. Did the lounge meet your expectations in terms of atmosphere and decor?
A. Yes, exceeded my expectations
B. Yes, met my expectations
C. No, fell below my expectations

3. How satisfied were you with the music selection at the lounge?
A. Very satisfied
B. Satisfied
C. Neutral
D. Unsatisfied
E. Very unsatisfied

4. Were the drinks and beverages to your liking?

A. Loved them! Great variety and taste.
B. They were okay. Some were good, others not so much.
C. Not impressed. The drinks were below average.
D. Disappointed. The drinks were terrible for the price.
5. How would you rate the quality of service you received from the staff?
A. Exceptional service
B. Good service
C. Average service
D. Poor service
E. Very poor service

6. Did you find the seating arrangements comfortable?

A. Very comfortable
B. Comfortable
C. Neutral
D. Uncomfortable
E. Very uncomfortable

7. How satisfied were you with the lighting and ambiance of the lounge?
 A. Very satisfied
B. Satisfied
C. Neutral
D. Unsatisfied
E. Very unsatisfied

8. Were the prices of the drinks and food items reasonable for the quality offered?
A. Very reasonable
B. Somewhat reasonable
C. Neutral
D. Somewhat overpriced
E. Very overpriced

9. How likely are you to recommend this lounge to a friend or colleague?

A. Very likely
B. Likely
C. Neutral
D. Unlikely
E. Very unlikely
10. Do you think the lounge could benefit from any improvements? If so, please specify.
Answer.

11. How often do you frequent lounges or similar establishments?

A. Regularly
B. Occasionally
C. Rarely
D. This was my first time

12. Would you consider visiting this lounge again in the future?
A. Definitely
B. Maybe
C. Not sure
D. Probably not
E. Definitely not

Lounge Experience Questionnaire: - (ChatGPT)

**Customer Lounge Experience Survey**
Dear valued customer,
We greatly appreciate your patronage at our lounge and strive to continually enhance your
experience. Your feedback is invaluable in helping us address any concerns and make
improvements. Kindly take a few minutes to complete this survey. Your responses will be
kept confidential and used solely to enhance our services.
**Section 1: Ambiance and Atmosphere**
1. How would you rate the overall ambiance of our lounge in terms of setting the right mood
and atmosphere for your visit?
- Excellent
- Good
- Neutral
- Needs Improvement
- Poor
2. Have you ever experienced issues related to noise level, overcrowding, or lighting? If yes,
please elaborate on your experience.
**Section 2: Cleanliness and Hygiene**
3. How satisfied are you with the cleanliness and hygiene standards maintained at our
lounge?
- Very Satisfied
- Satisfied
- Neutral
- Unsatisfied
- Very Unsatisfied
4. Have you encountered any instances of unclean tables or unsatisfactory cleanliness during
your visits? If yes, please provide details.
**Section 3: Offers and Billing**
5. Have you ever faced challenges or discrepancies with offers or billing during your visits?
Please share your experience.
**Section 4: Online Services**
6. How often do you use online food delivery platforms like Swiggy or Zomato to order from
our lounge?
- Frequently
- Occasionally
- Rarely
- Never
7. Have you experienced any delays, cold food, or negative experiences related to online
orders from our lounge? Please provide details.
8. Have you utilized our online seat booking service? If yes, please share your experience,
including any issues encountered.
**Section 5: Customer Reviews and Feedback**
9. Have you ever felt that the music played at our lounge was too loud or repetitive? Please
share your thoughts.
10. How do you perceive the ambiance and lighting at our lounge? Is it to your preference or
do you have suggestions for improvement?
11. Are you satisfied with the variety and pricing of cocktails and the overall menu selection?
If not, please provide specific feedback.
12. How would you rate the hospitality and friendliness of our staff during your visits?
- Excellent
- Good
- Neutral
- Needs Improvement
- Poor
**Section 6: Weekend Experience and Rush Hours**
13. Have you encountered overcrowding or difficulty moving around during weekends or
peak hours? Please share your thoughts.
14. Have you ever noticed our staff being overwhelmed during busy times? Did this impact
your experience?
15. Have you experienced long wait times during peak hours? Please share your thoughts on
the wait time experience.
16. How comfortable do you find the seating arrangements at our lounge? Are there any
improvements you'd suggest?
17. We are constantly looking to enhance our reach and improve our services. Do you have
any suggestions on how we can promote our lounge and grow our customer base?
18. Is there anything else you'd like to share about your experiences or suggestions for
making your visits to our lounge more enjoyable?
Thank you for taking the time to complete this survey. Your feedback is invaluable in helping
us serve you better. We look forward to continuously improving and providing you with an
exceptional lounge experience.

Findings:
Ambiance: Previous survey revealed that both old and new customers perceive the ambiance
of Opus bar and lounge as lacking. They suggested that improvements should be made in
terms of lighting, overall decor, and music selection to create a more inviting and pleasant
atmosphere.
Cleanliness: Both old and new customers expressed concerns about the cleanliness of the
establishment. They observed issues such as dirty tables, unclean restrooms, and untidy
seating areas. It is recommended that the management implement stricter cleanliness
protocols, conduct regular inspections, and invest in training staff to maintain a clean
environment consistently.
Perception of Offers: Last survey highlighted that a significant number of customers have a
wrong perception of the offers available at Opus bar and lounge. They reported confusion
about happy hour timings, discounts, and special promotions. It is crucial for the management
to clearly communicate and display accurate information about offers through various
channels, including social media, menus, and staff training.
Online Seat Booking: Last survey revealed that customers face difficulties with the online
seat booking system. Many reported issues such as confusing interface, slow response times,
and errors during the booking process. To address this challenge, the management should
consider improving the user interface of the online booking system, ensuring it is user-
friendly and responsive. Regular maintenance and testing should also be conducted to
minimize errors.
Promotion Problem: Both old and new customers mentioned a lack of effective promotion for
Opus bar and lounge. They suggested that the establishment should focus on increasing its
visibility through social media platforms, local advertisements, and collaborations with
influencers or local businesses. It is recommended that the management develop a
comprehensive marketing and promotion strategy to attract new customers and retain existing
ones.