What is Quality?

Quality is the standard excellence of a products or a services.

Is an approach to maximize competitiveness people – TOTAL QUALITY APPROACH

3 broad elements – MEASURES – must be measure, PEOPLE – must be built, PROCESSES – must be
improve

2 VIEWS OF QUALITY

1. TRADITIONAL VIEWS OF QUALITY – focuses on inspection product

2. TOTAL QUALITY PERSPECTIVE – focuses on continual improvement

DIFF. TVQ AND TQV

1. It is difficult to achieve
2. Solely
3. Acceptable level
4. Product inspection
5. Separate function
6. Expected part
7. Blamed for poor
8. Relationship short-term

1. Gains are made

2. Exceeding customers
3. High performance
4. Design
5. To be prevented
6. Should be fully
7. 85%
8. Relationship lone-term

12 KEY ELEMENTS OF TOTAL QUALITY with Key words

1. Formulation/ vision, mission, broad obejectives – STRATEGICALLY BASED

2. Internal and External Customers – CUSTOMER FOCUS
3. Must become passionate – OBSESSION WITH QUALITY
4. Structuring works, Decision making – SCIENTIFIC APROACH
5. New corporate culture – LONG – TERM COMMITMENT
6. Managed organizations – TEAMWORK
7. Delivered by people – CONTINUAL PROCESS IMPROVEMENT
8. Improves people – EDUCATION AND TRAINING
9. Human should control – FREEDOM THROUGH CONTROL
10. Politics have no place – UNITY OF PURPOSE
 11. Likelihood – EMPLOYEE INVOLVEMENT AND EMPOWERMENT
12. To work together – PEAK PERFOMANCE

QUALITY GURUS

1. Willian Edwards Deming – he was the proponent of the DEMING CYCLE: PLAN, DO, CHECK, ACT
2. Joseph M. Juran – he was an evangelist for quality and quality management
3. Philip B. Cosby – he was the businessman and author who is best known for his advocacy
ZERO DEFECT MANAGEMENT

HINDRANCES TO TOTAL QUALITY

1. Responsibility for hired expert – SENIOR MANAGEMENT DELEGATION AND POOR LEADERSHIP
2. Different team prior – TEAM MANIA
3. Develop quality – DEPLOYMENT PROCESS
4. Dive into the application – TAKING A NARROW, DOGMATIC APPROACH
5. Less inclined or to work together - CONFUSION ABOUT THE DIFFERENCES AMONG
EDUCATION, AWARENESS, INSPIRATION, AND SKILL BUILDING.

3 QUALITY CERTIFICATIONS

1. Offer to cert, - ASQ AMERICAN ASSOCIATE FOR QUALITY

2. He/she was able to motivate – MANAGER OF QUALITY
3. He/she is responsible in improving – SIX SIGMA DOGMATIC APPROACH
4. He/she has knowledgeable quality tools – QUALITY IMPROVEMENT ASSOSIATE
What is quality

Quality is the standard of excellence of a products or a services.

Is an approach to maximize competitiveness person – TOTAL QUALITY APPROACH

3 broad elements:

1. Measure – must be measured

2. People – must be built
3. Processes – must be improving

2 VIEW OF QUALITY

1. Traditional View Quality

2. Total Quality Perspective

Diff TVQ and TQV

1. It is hard to achieve
2. Solely
3. Acceptable level
4. Product inspection
5. Exemted part
6. Separate functions
7. Bravely poor
8. Relationship short term

1. Gains are made

2. Exceeding customers
3. High performance
4. Design
5. To be prevented
6. Should be fully
7. 85%
8. Relationship long term
KEY ELEMENTS OF TOTAL QUALITY

1. Strategically Based – formulation, v,m,bob

2. Customer Focus – internal and external customers
3. Obsession with Quality – must become pasionate
4. Scientific Approach – destructing work, decision making
5. Long-term Commitment – new corporate culture
6. Teamwork – managed organization
7. Continual Improvement Perspective – delivering by people
8. Education and Training – improving people
9. Freedom through Control – human should control
10. Unity of Purpose – politics have no place
11. Employee Involvement and Empowerment - likelihood
12. Peak Performance – all personelle

QUALITY GURUS

1. WILLIAN EDWARDS DEMING – he was the proponent of the Deming cycle, plan,act,check,do
2. JOSEPH M. JURAN he was an evangelist of quality and quality management, he was the
proponent of the Pareto Principle
3. PHILIP B. CROSBY – he was a businessman and author who is best known for his advocacy Zero
Defect Management

HINDRANCES OF TOTAL QUALITY

1. SENIOR MANAGEMENT DELEGATION AND POOR LEADERSHIP – Responsibility to hired expert

2. TEAM MANIA – diff team prior
3. DEPLOYMENT PROCESS – develop quality
4. LACKING A NARROW DOGMATIC PROCESS – dive into the application
5. CONFUSION ABOUT THE DIFF, AMONG EDUCATION, AWARENESS,INSPIRATION, AND SKILL
BUILD – less inclined , to work together

QUALITY CERT

1. MANAGER OF QUALITY – HE WAS ABLE TO MOTIVATE

2. SIX SIGMA BLACK BELT – HE IS RESPONSIBLE TO IMPROVING
3. QUALITY IMPROVEMENT ASSOSSIATE – HE WAS KNOWN KNOWLEGEABLE FOR QUALITY TOOLS