RAPID ANTIGEN TESTING Add your idea here

AND
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CONTACTLESS SERVICE Add your idea here

here

A presentation to the Solotel Group

HR Manager, Matt Moran and staff
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here

PRESENTED BY:
Cenita, Rocella May
 Agenda:
Introduction Add your idea here

Strategies for effective implementation

Stakeholders
Communicating with staff Add your idea here

Anticipated Cost and Implementation Requirements

Monitoring effectiveness
Security issues
Supporting improvements
 Introduction:
The COVID-19 pandemic has, as you are aware, significantly Add your idea here

impacted our industry.

Social distance, mask use, and improved cleaning methods
are just a few of the precautions we've put in place to protect
the safety of our employees and clients.
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To protect both our customers and our employees, we think

we can do more.
For this reason, we recommend putting in place a
Contactless Service system and a Rapid Antigen Testing
(RAT) program for workers.
 Strategies for effective
implementation:
To ensure that a 'Rapid Antigen Testing' program and
'Contactless Service' system are used effectively in the venue, the Add your idea here

following strategies can be developed:

1. Proper Training: Providing training to staff is essential to ensure that they understand
the importance of complying with the new procedures. This can be done through
interactive sessions and simulations that allow them to practice using the new systems.
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2. Clear Guidelines: Providing clear guidelines and instructions on how to use the new
systems can help to reduce confusion and ensure that staff use the systems correctly.

3. Incentives: Providing incentives for staff who comply with the new procedures can
encourage them to adopt the new systems. This can be done through rewards or
recognition programs that acknowledge staff who demonstrate exemplary compliance
with the new procedures.
 Strategies for effective
implementation:
4. Reinforcement: Regular updates and reminders can help to reinforce the
importance of adhering to the new procedures. This can be done through
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regular staff meetings, email communications, or posters displayed in

prominent areas of the venue.

5. Monitoring: Regular monitoring of compliance with the new procedures

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can help to identify areas where improvements can be made. This can be done
through internal audits, customer feedback, and employee feedback.

6. Continuous Improvement: is important to ensure that the new systems are

effective and efficient. This can be achieved through ongoing staff training
and development, regular customer feedback, and the use of technology to
streamline processes.
 Stakeholders:
The following stakeholders will be affected by the
implementation of these new programs:
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1. Management: will be responsible for implementing the new systems, overseeing staff
training and compliance, and monitoring the effectiveness of the systems.

2. Staff: will be directly involved in using the new systems, including administering the Add your idea here

rapid antigen tests and using the contactless service system to serve customers.

3. Customers: will be impacted by the new systems, particularly the contactless service
system. They will need to learn how to use the system and adapt to the changes in how
they order and pay for their food and drinks.

4. Government: will need to be informed of our plans to implement these new programs.
 Stakeholders:
5. Suppliers: Suppliers will need to be informed of the new systems, particularly if
they need to provide any additional equipment or supplies to support the Add your idea here

implementation of the systems.

6. Regulatory bodies: Regulatory bodies may need to be informed of the new systems,
particularly if they impact compliance with any relevant health and safety
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regulations or other regulatory requirements.

7. Shareholders: Shareholders may be interested in the implementation of the new

systems as it could impact the financial performance and reputation of the business.

8. Other stakeholders: Other stakeholders may include local community members,

industry groups, and other organisations that may be impacted by the new systems.
 Communicating
with staff:
The best method for adjusting and communicating the changes to
staff would depend on the specific circumstances of the business. Add your idea here

However, some effective methods include:

Staff meetings: Conducting staff meetings to explain the new systems, how they
will work, and what is expected of staff.
One-on-one meetings: We will offer one-on-one meetings with staff who have Add your idea here

specific questions or concerns about the new programs.

Interactive Training Sessions: Hosting interactive training sessions that allow
staff to practice using the new systems.
Email: Sending out regular email communications to provide updates and
reminders about the new systems.
Posters and signage: Placing posters and signage around the venue to remind staff
of the new systems and how they work.
One-on-one training: Providing one-on-one training for staff who may need
additional support or assistance.
 Anticipated Cost and
Implementation Requirements
The anticipated cost of implementing a 'Rapid Antigen Testing' program and
'Contactless Service' will depend on the specific requirements of the Add your idea here

business. However, some potential costs include:

Equipment and Supplies: The cost of purchasing and maintaining the necessary
equipment and supplies, such as rapid antigen tests and contactless payment
terminals. Add your idea here

Training: The cost of providing training for staff on how to use the new systems.

Infrastructure Upgrades: The cost of upgrading existing infrastructure, such as

Wi-Fi or point-of-sale systems, to support the new systems.

Marketing: The cost of marketing and promoting the new systems to customers.
 Monitoring
effectiveness
To properly monitor the effectiveness of the 'Rapid Antigen Testing' program
and 'Contactless Service', the business can use the following strategies: Add your idea here

Collect Data: on the use of the new systems, such as the number of staff using the
rapid antigen testing program and the number of customers using the contactless
service system. This data can help the business to identify areas of improvement
and make necessary adjustments. Add your idea here

Conduct Surveys: with both staff and customers to gather feedback on their
experience using the new systems. This feedback can be used to identify areas of
improvement and to make necessary adjustments to the systems.

Analyze Performance Metrics: such as staff productivity, customer satisfaction

levels, and the time it takes to process orders using the new systems. This can help
the business to identify areas of improvement and to make necessary adjustments
to the systems.
 Monitoring
effectiveness
Regular Audits: Conduct regular audits of the new systems to ensure that they are
being used correctly and that they are meeting the required standards. Add your idea here

Review Feedback Regularly: and respond to any concerns or issues raised by staff
and customers.
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Employee Training: Ensure that employees receive regular training on the new
systems to ensure that they are being used correctly and efficiently.

Continuous Improvement: Continuously monitor and improve the new systems to

ensure that they remain effective and efficient over time.
By implementing these strategies, the business can ensure that the 'Rapid
Antigen Testing' program and 'Contactless Service' systems are being used
effectively and efficiently, while also identifying areas of improvement and
making necessary adjustments to the systems.
 Security issues
The following are a few security concerns that the company might run into now
and in the future when implementing "Contactless Service" with customers: Add your idea here

Data Privacy: The organization needs to ensure that the data collected through
contactless service systems, such as credit card information and personal details,
are protected from unauthorized access and breaches.
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Identity Theft: With contactless service systems, customers may provide personal
information that could be used for identity theft, and the organization needs to
ensure that they have proper measures in place to prevent such occurrences.

Cyber Attacks: The organization's contactless service systems may be vulnerable to

cyber-attacks, such as hacking and malware, and the organization needs to have
proper security measures in place to protect against such attacks.
 Supporting
improvements
The following techniques can be used by the organization to
support improvements both now and in the future: Add your idea here

Regular Security Audits: Conducting regular security audits can help the organization
identify any potential security vulnerabilities or breaches in their contactless service
systems and take necessary steps to mitigate these issues.

Employee Training: Training employees on best practices for security and data
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protection can help ensure that they understand the importance of maintaining security
protocols and can help reduce the risk of data breaches or other security incidents.

Partnering with Security Experts: The organization can partner with security experts to
help develop and implement best practices for security and data protection. This can help
ensure that the organization is following industry standards and best practices for
security and data protection, and can also provide the organization with access to the
latest security technologies and trends.
 Conclusion:
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We believe that the implementation of these new programs will

help to keep our staff and customers safe.
We are committed to making these programs a success.
We hope for the success and effectiveness of these programs in Add your idea here

the workplace.
 THANK YOU FOR Add your idea here

LISTENING AND Add your idea here

FOR YOUR TIME!

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here

I would be happy to answer any questions

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you may have.

PRESENTED BY:
Cenita, Rocella May