How to Achieve

Better Outcomes with

Hyperautomation
Technology

August 2023 camunda.com

2 Contents

Contents

Hyperautomation and process orchestration:

An optimal pairing 3

What is hyperautomation? 3

What are the benefits of hyperautomation? 4

Hyperautomation challenges 5

Which hyperautomation tools are most critical? 5

Process orchestration: The key to hyperautomation

success7

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3 Hyperautomation and process orchestration: An optimal pairing
Hyperautomation
and process orchestration:
An optimal pairing
More and more organizations want to increase
their degree of automation to achieve critical
business imperatives. According to the 2023
State of Process Orchestration Report:
95%
say automation has
helped their organizations
achieve operational
efficiency
94%
say automation has
helped their organizations
improve customer
experiences.
Many teams implement multiple automation
technologies, tools, or platforms to get
the job done. For example, increasing
numbers of teams want to leverage AI-
enabled automation to accelerate business
outcomes. Regardless of which combination
of solutions you use, the ultimate goal
is achieving automation at scale. That is
where hyperautomation comes in.
Simply defined, hyperautomation is a
business approach organizations use
to vet and automate their processes,
and orchestrate the use of multiple
automation technologies. It’s important
to note: You can’t hyperautomate if you
don’t orchestrate. Process orchestration
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What is process
orchestration
Process orchestration coordinates the
various moving parts (or endpoints) of
a business process, and sometimes
even ties multiple processes together.
Process orchestration helps you work
with the people, systems, and devices
you already have – while achieving even
the most ambitious goals around end-
to-end process automation.
When integrated into a
hyperautomation tech stack, process
orchestration can drive better business
outcomes, improving customer
experiences and operational efficiency.
is a catalyst to getting hyperautomation done
right — leading to faster automation projects
with higher value. This eBook will explore how
to use hyperautomation technologies alongside
process orchestration to drive better business
outcomes.
What is hyperautomation?
Hyperautomation is defined by Gartner as “a
business-driven, disciplined approach that
organizations use to rapidly identify, vet, and
automate as many business and IT processes
as possible. Hyperautomation involves the
orchestrated use of multiple technologies, tools
or platforms including: artificial intelligence
(AI), machine learning, event-driven software
architecture, robotic process automation
(RPA), business process management (BPM)
and intelligent business process management
suites (iBPMS), integration platform as a service
(iPaaS), low-code/no-code tools, packaged
software, and other types of decision, process
and task automation tools.”
4 What are the benefits of hyperautomation?

Let’s dive a little deeper into the hyperautomation definition. First,

it’s important to understand that hyperautomation is driven by
business needs and pains. It doesn’t originate out of technical
debt for instance. Second, it includes activities that span the entire
Business Process Management (BPM) lifecycle. That includes
identifying and capturing processes, as well as automating and
monitoring them.

Typically, automated processes span various technologies and

endpoints, which requires some orchestration capability. Endpoints
include the people, systems, and devices that make up a process —
which might include APIs, RPA bots, machine learning components,
and many other technologies used in a corporate environment.

Last but not least – hyperautomation needs to happen fast. The

main reason for choosing this strategy is to stay relevant and
competitive in the digital age.

What are the benefits of hyperautomation?

Hyperautomation benefits and goals differ, depending on the
organization’s business goals. However, some common benefits of
hyperautomation include:

▪ Enhanced Efficiency: Hyperautomation empowers

organizations to streamline manual processes, significantly
boosting efficiency while minimizing the time and resources
needed for task completion.

▪ Economical Advantages: Implementation of automation

in specific processes leads to fewer errors and revisions,
subsequently trimming operational costs.

▪ Elevated Competitiveness: Organizations proficient in process

and task automation gain a market edge through enhanced
operational efficiency compared to their counterparts.

▪ Optimized Customer Experiences: Embracing automated

processes heightens the speed and precision of customer
interactions, resulting in superior customer experiences.

▪ Improved Decision-Making: The automation of business

processes frees employees to concentrate on strategic
assignments, enhancing the quality of decision-making.

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5 Hyperautomation challenges
Hyperautomation challenges
Even with automation technology in place,
business-critical processes are rarely
straightforward or linear. Most organizations
encounter:
▪ Endpoint diversity: Automated processes
involve a diverse number of endpoints
(people, systems, and devices). If these
endpoints aren’t properly orchestrated,
processes can be disjointed or siloed.
▪ Process complexity: Processes are
coordinated based on a certain logic, which
is rarely a linear set of steps. As a result,
complex processes must be described by
advanced workflow patterns, which ensure
alignment, scalability and resilience of
processes.
Fortunately, process orchestration can integrate
diverse endpoints in a fast, flexible way, as well
as execute across advanced workflow patterns.
Which hyperautomation tools
are most critical?
Hyperautomation tools and technologies
are diverse, and achieve a variety of
different objectives. The chart below
provides an overview of the components of
a hyperautomation tech stack, aligned with
specific technical or business goals.
Read more: For a deeper explanation of
the pros and cons of each of these tech-
nologies, along with vendor examples,
download The Ultimate Guide to Building
Your Hyperautomation Tech Stack.
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Real-world
hyperautomation examples
Many organizations are using
hyperautomation to achieve a variety
of business objectives and goals,
including:
▪ Streamlining human workflows:
Automate assignments, escalations,
notifications, recordings, etc. to
improve the efficiency of human
workflows in an automated process
▪ Modernizing legacy systems:
Embrace gradual digital
transformation to transition from a
legacy technology to more modern,
cloud native software.
▪ Centralizing your process
automation platform: Create
a central, scalable process
automation platform for your
application delivery stack that
lets you continue to deliver better
software in less time.
▪ Orchestrating microservices:
Ensure that the microservices
involved in a business process are
carefully monitored, managed,
and analyzed — which is crucial for
continued effectiveness.
▪ Replacing existing automation
systems: Replace or make a
homegrown automation system
more efficient, untangle RPA bots,
or migrate from a legacy BPMS.
6 Which hyperautomation tools are most critical?
Goals
Discover ▪ Set objectives and desired results
▪ Discover any existing inefficiencies
Design ▪ Achieve technical and business
stakeholder alignment
▪ Use a common framework (BPMN,
DMN) to expose process logic in a
way everyone can understand
Automate ▪ Improve customer experience
▪ Improve internal processes
(e.g. digitizing legacy systems,
increasing efficiency of existing
processes or human workflows)
Orchestrate ▪ Provide an automation fabric
to effectively stitch together a
wide variety of endpoints and
technologies.
▪ Automate processes from end
to end, providing scalability and
resilience
Improve ▪ Provide visibility into end-to-end
business processes
▪ Enable continuous improvement,
by identifying bottlenecks and
modifying processes until they’re
at their optimal state
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Technologies
Process mining tools, or a method for discovering, monitoring and
creating plans to improve real processes.
Process modeling technology to visually create process models
helps everyone better understand, discuss, and remember
processes and decisions.
▪ APIs and event streams — APIs and event streams help you
get the data you need in the right system. They can interact
with a workflow engine to kick off processes or integrate
data from other systems
▪ RPA — These platforms automate work by simulating
user interactions with software, or by using an API. The
technology was a quick win for many early automation
projects by reducing or eliminating manual tasks, although it
is best not to rely on RPA in the long run due to process silos
and broken/inefficient processes
▪ Integration platform as a service — These providers connect
various systems through libraries of pre-packaged APIs
to simplify integration efforts. These platforms are most
effective when handling a series of data interactions by
systems where human involvement isn’t needed.
▪ Low code tools — Low-code platforms emerged to reduce
the time and skills needed to develop new mobile and
web applications. Many of these vendors have extended
their platforms to enable workflow-driven applications and
process automation but have limitations for complex tasks,
and can result in vendor lock-in.
▪ AI and machine learning — AutoML platforms and AI models
can help inform processes, make decisions, and more.
▪ Front-end solutions — Many organizations will build out
a custom front-end for their applications depending on
the purpose and end user. Examples include project
management, human task coordination, and communication
tools.
▪ CI/CD tools — Continuous integration and continuous
delivery (CI/CD) tools help teams streamline the
development, deployment, and testing of critical
deployments for developers.
Process orchestration platforms — These solutions are
specifically designed to solve the challenges of orchestrating
complex, business-critical processes. Empowers organizations to
collaboratively build high-performance workflows that can enable
true digital transformation.
Process intelligence — These solutions enable you to get detailed
analytics on your running processes. Leveraging a tool that pairs
BPMN diagrams with real-time analytics provides actionable
context.

Hyperautomation trends to
watch: The AI revolution
An explosion of emerging AI
technologies has driven interest in AI-
enabled automation. When paired with
process orchestration, AI automation
can be a powerful way to achieve
business goals. Here are the three core
areas where AI can be most effective in
an automation context:
▪ Predictive: Predictive AI can
use data collected from process
instances as these processes
operate to make improvements
to the models and overall process
flow.
▪ Generative: Generative AI can
be leveraged to create a new
process, refine existing processes,
or generate code from natural
language commands.
Process orchestration:
The key to hyperautomation
success
Process orchestration is a catalyst and force
multiplier for hyperautomation. Organizations
can be anywhere in their automation jour-
neys to employ process orchestration — from
unwinding a legacy BPMS, to patching together
disparate RPA bots, to starting process auto-
mation from scratch. Regardless of where you
are in your own journey, process orchestration
can drive various processes between people,
systems, and devices (agnostic of where they
originate) — ensuring seamless end-to-end pro-
cesses and accelerated digital transformation.
Think of process orchestration solutions like
­Camunda as the “brains” of a hyperautomation
effort. Camunda Platform 8 enables organiza-
tions to automate complex business processes
using a variety of tools. This platform is designed
to be highly scalable and flexible, allowing orga-
nizations to integrate a wide range of technolo-
gies into their process automation projects.

▪ Augmented Intelligence: This style
of AI can use machine learning to
assist or automate task completion
and decision-making.
Get the guide: Practical Guide to
Leveraging AI Automation in Your
Process Orchestration Workflows
Camunda not only allows the automation of
processes but also the continuous monitoring.
The platform helps organizations to increase
efficiency, reduce costs, and improve business
outcomes.
Learn more about using Camunda’s process
orchestration platform!

Get a demo

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About Camunda
Camunda enables organizations to orchestrate processes across people, systems, and
devices to continuously overcome complexity and increase efficiency. With Camunda,
business users and developers collaborate using BPMN to model end-to-end processes
and run sophisticated automation with the speed, scale, and resilience required to stay
competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone design,
orchestrate, and improve business-critical processes with Camunda to accelerate digital
transformation. To learn more visit camunda.com.