UNIT 1

GREETING AND INTRODUCING

LISTENING
Audio 1: My name is Jennifer Miller

Michael: Hello. My name is Michael Ota.

Jennifer: Hi. My name is Jennifer Miller.
Michael: It’s nice to meet you, Jennifer.
Jennifer: Nice to meet you, too.
Michael: I’m sorry. What’s your last name again?
Jennifer: It’s Miller.

First Names Last Names

Jennifer Miller

Michael Ota

Study these expressions and responses below!

Expressions Responses
Good morning, Sir Good morning, Miss
Good afternoon, Mr. Jhon Good afternoon, Miss Jane
Good evening, Mrs. Bob Good evening, Mr. Tedy
Hello, Robert Hello, Lusy
It is nice to meet you Nice to see you, too
How nice to meet you Nice to meet you, too
How do you do How do you do?
How are you? Fine, thanks. And you?
How are you doing? Very well. And you?
How have you been? Pretty good
What’s up! Nothing
What’s happening Not much

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 Well, I’m afraid I must be off Thank you for coming
I really have to go now Well, maybe we can talk again
My pleasure to see you again Me too
Thanks for your coming You are welcome
Have a nice day You too
Have a great weekend Same to you
Have an interesting trip Thank you
Send my best love to your sister Thanks, I will
Send my best regard to Robert Sure, I will
Talk to you later Bye, take it easy
See you later So long. Take care
Good night Good night
See you tomorrow See you too
Good bye Bye bye

Telling about Ourselves

1. My full name is Bella Iskandar
2. My nick name is Bella
3. I am a college student in STMIK Nurdin Hamzah, Jambi
4. I am 19 years old
5. I was born in July 22nd, 2000
6. I live with my parents
7. Our house is at Jl. Cendana No. 58, Jambi
8. My hobby is playing piano
9. I like singing too
10. My dream is becoming a graphic designer
11. I have two brothers and a sister
12. I am the third child in my family
13. My oldest sibling is Tonny, he is a banker
14. My youngest sibling is Sita, she is still a junior high school student
15. My father works in the office of Health Department
16. My mother is a housewife
17. Staying at home alone is the thing I hate much.

GRAMMAR FOCUS
My, your, his, her
What’s your name? My name is Taylor
What’s his name? His name is michael
What’s her name? Her name is Jennifer
What’s = What is
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Complete the conversation. Use my, your, his or her.
1. A: Hello. What’s your name?
B: Hi. ............... name is Stella.
What’s .................. name?
A: ...................... name is Sandra.

2. A: What’s ............... name?

B: ..................... name is Amanda.
A: And, what’s ...................... name?
B: .................... name is Todi.

Speaking: Practice the conversations with a partner.

LISTENING
Audio 2: Spelling Names
Listen and Practice!

A B C D E F G H I J K
L M N O P Q R S T U
V W X Y Z

Class Activity: Listen and practice. Then practice with your own names. Make a list of your
classmates’ names.
A: What’s your name?
B: My name is Sarah Conner.
A: Is that S-A-R-A-H?
B: Yes, that’s right.
A: How do you spell your last name? C-O-N-N-O-R?
B: No, it’s C-O-N-N-E-R.

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LISTENING
Audio 3: First Names
How do you spell the names? Listen and check (√) the correct anwers.
1. Kara 2. Mark 3. Shawn 4. Sophia
Cara Marc Sean Sofia

LISTENING
Audio 4: Personal Information
Listen and practice!

0 1 2 3 4 5 6 7 8 9 10

Zero one two three four five six seven eight nine ten

Practice these phone numbers and email addresses. Then listen and check your answers.

Allison Parker Kenji Mori

402-555-2301 (work phone) 212-924-1764 (home phone)
646-486-1004 (cell phone) 643-555-2286 (call phone)
aparker@cup.org (email address) kenjimori09@cambridge.org (email address)

LISTENING
Audio 5: A Class List
A. Jennifer and Michael are making a list of classmates’ phone numbers and email
addresses. Listen and complete the list.
Name Phone Number Email Address

David Medina 212-555-1937 ....................................

Sarah Conner .................................... ....................................

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 Steven Carson .................................... ....................................

Nicole Johnson .................................... ....................................

Class Activity: Make a list of your classmates’ names, phone numbers, and email
addresses.
A: What’s your name?
B: I’m Anna Silva.
A: And what’s your phone number?
B: It’s 0814-7653-9878

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 UNIT 2

TELLING TIME

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There are two common ways of telling the time.
1) Say the hour first and then the minutes. (Hour + Minutes)
6:25 - It's six twenty-five
8:05 - It's eight O-five (the O is said like the letter O)
9:11 - It's nine eleven
2:34 - It's two thirty-four

2) Say the minutes first and then the hour. (Minutes + PAST / TO + Hour)
For minutes 1-30 we use PAST after the minutes.
For minutes 31-59 we use TO after the minutes.
2:35 - It's twenty-five to three
11:20 - It's twenty past eleven
4:18 - It's eighteen past four
8:51 - It's nine to nine
2:59 - It's one to three

When it is 15 minutes past the hour we normally say: (a) quarter past
7:15 - It's (a) quarter past seven
When it is 15 minutes before the hour we normally say: a quarter to
12:45 - It's (a) quarter to one
When it is 30 minutes past the hour we normally say: half past
3:30 - It's half past three (but we can also say three-thirty)

O'clock
We use o'clock when there are NO minutes.
10:00 - It's ten o'clock
5:00 - It's five o'clock
Sometimes it is written as 9 o'clock (the number + o'clock)

12:00
For 12:00 there are four expressions in English.
twelve o'clock
midday = noon
midnight

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Asking for the Time
The common question forms we use to ask for the time right now are:
What time is it?
What is the time?

A more polite way to ask for the time, especially from a stranger is:
Could you tell me the time please?
The common question forms we use to ask at what time a specific event will happen are:
What time...?
When...?
What time does the flight to New York leave?
When does the bus arrive from London?
When does the concert begin?

Giving the Time

We use It is or It's to respond to the questions that ask for the time right now.
It is half past five (5:30).
It's ten to twelve (11:50)
We use the structure AT + time when giving the time of a specific event.
The bus arrives at midday (12:00).
The flight leaves at a quarter to two (1:45).
The concert begins at ten o'clock. (10:00)
We can also use subject pronouns in these responses.
It arrives at midday (12:00).
It leaves at a quarter to two (1:45).
It begins at ten o'clock. (10:00)

AM vs. PM
We don't normally use the 24-hour clock in English.
We use a.m. (am) for the morning and p.m. (pm) for the afternoon and night.
3am = Three o'clock in the morning.
3pm = Three o'clock in the afternoon.

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Writing: Do it like the example!

1. It’s a quarter past eleven AM.

2. It’s ................................................................................................................. PM.
3. It’s ................................................................................................................. AM.
4. It’s ................................................................................................................. PM.
5. It’s ................................................................................................................. AM.
6. It’s ................................................................................................................. PM.
7. It’s ................................................................................................................. AM.
8. It’s ................................................................................................................. PM.
9. It’s ................................................................................................................. AM.
10. It’s ................................................................................................................. PM.
11. It’s ................................................................................................................. AM.
12. It’s ................................................................................................................. PM.

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 UNIT 3

GIVING DIRECTIONS

Asking Somebody for Directions

Can you please tell me how I can get to Oxford Street?

Where is the nearest supermarket?

How can I get to the local market?

I'm trying to get to Downing Street.

How do I get to the office?

What's the best way to get to your house next ?

Where is Mc Donalds can you tell me please?

How to give directions to somebody else

Conversation I
Mr Bean : Please tell me how I get to your apartment?
Mrs Smith : Are you coming by car or by bus?
Mr Bean : I am coming by car.
Mr Bean : Please could you tell me the easiest way of getting to your apartment?
Mrs Smith : Take the M6 to Manchester and come of at junction 6
Mr Bean : Manchester can you spell that for me
Mrs Smith :Manchester
Mr Bean : Thanks
Mrs Smith : OK, then turn right at the roundabout and take the first left my house is on
the left next to the local food store.
Mr Bean : Is that the quickest way of getting to your apartment?
Mrs Smith : Yes, it is the quickest way by car.
Mr Bean : Would you draw me a map please I don't know the area.
Mrs Smith : Yes.
Mr Bean : Thanks.

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 Conversation 2
Indah : Have you finished sewing my dress, Sir?
Tailor : Yes, I have. Let me take it in the cupboard
….a few minutes later….
Indah : It looks so elegant……
Tailor : I give little modification on it
Indah : Thank you very much… you are the best tailor
Tailor : Don’t mention it

Conversation 3
Iqbal : Daddy, look at my result of modifying the motorcycle
Daddy : Luxurious ……what how did you modify it? From internet ? or from your
friend?
Iqbal : It is based on my imagination, Dad
Daddy : You have to follow the motor modification competition.
Iqbal : I am still a beginner, Dad
Daddy : You are my genius son…

LISTENING:

Audio 6: Places and Things

Where can you get these things? Match the things with the places. Then listen and practice.
“You can buy aspirin at a drugstore”.

1. Aspirin .....b....
2. Bread .............
3. A dictionary .............
4. Gasoline .............
5. A sandwich .............
6. Stamps .............
7. A suit .............
8. Traveller’s checks .............

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 LISTENING

Audio 7: I need a new swimsuit

Listen to the Anderson family’s conversations. What do they need? Where are they going
to get the things? Complete the chart.

No. Names What Where

1. Jean a swimsuit ..............................................

2. Mom .............................................. ..............................................

3. Dad .............................................. ..............................................

4. Mike .............................................. ..............................................

LISTENING

Audio 8. Conversation: It’s an emergency!

Listen and practice.

Man : Excuse, me. Can you help me? Is there a public restroom around here?
Woman : A public restroom? Hmm. I’m sorry. I don’t think so.
Man : Oh, no. My son needs a restroom – now. It’s an emergency
Woman : Oh, dear. Well, there’s a restroom in the department store on Main Street.
Man : Where on Main Street?
Woman : It’s on the corner of Main and First Avenue.
Man : On the corner of Main and First?
Woman : Yes, it’s across from the park. You can’t miss it.
Man : Thanks a lot.

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PREPOSITION OF PLACE

Source: https://www.google.com/search?q=preposition+of+place

VOCABULARY

The department store is on Main Street. It’s next to the bank.

It’s on the corner of Main and First. The bank is between the department store
and the restaurant.
It’s across from the park.

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Exercise:

A. Look at the map and complete the sentences. Then compare with a partner.

1. The coffee shop is .......on...... Second Avenue. It’s ........................ the shoe store.

2. The movie theater is ................... Park and Main. It’s ........................ the park.

3. The gas station is ...................... the parking lot. It’s ......................... First and Center.

4. The post office is ...................... Center and Second. It’s ...................... the hospital.

5. The bank is ....................... the restaurant and the department store. It’s ................... Main
Street.

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B. Pair Work: Where are these places on the map. Ask and answer questions.

the park the drugstore the bookstore

the hospital the shoe store

A: Where is the park?

B: It’s between Park and First, across from the department store.

LISTENING

Audio 9: Where is it?

Look at the map again. Listen to four conversations. Where are the people going?

1. ................................................................
2. ................................................................
3. ................................................................

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LISTENING

Audio 10: Snapshot

Listen and practice:

1. What do you know about these places? What makes them popular?
2. What are some popular tourist attractions in your country?

LISTENING

Audio 11. Conversation: Is it far from here?

Tourist : Excuse me, mam. Can you help me? How do I get to St. Patrick’s Cathedral.

Woman : Just walk up Fifth Avenue to 50th Street. St. Patrick’s is on the right.

Tourist : Is it near Rockefeller Center?

Woman : Yes, it’s right across from Rockefeller Center.

Tourist : Thank you. And where is the Empire State Building? Is it far from here?

Woman : It’s right behind you. Just turn around and look up.

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 How do I get to Rockefeller Center? How can I get to Bryant Park?

Walk up/ Go up Fifth Fifth Avenue. Walk down/ Go down Fifth Avenue.

Turn left on 49th Street. Turn right on 42nd Street.

It’s on the right. It’s on the left.

PAIR WORK. Imagine you are tourists at Grand Central Terminal. Ask for directions.
Follow the arrows.

A: Excuse me. How do I get to the Empire State Building?

B: Walk up 42nd Street. Turn left on .........

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Giving Directions

Look at the map. Make a conversation asking a place in this map.

A: Excuse me. How do I get to Hampton Hotel?

B: Walk down Third Avenue to ...................

Go up / Go down ....... It’s on the corner of ......... Street It’s next to ......

Walk up / Walk down ....... and .......... Avenue. It’s behind ......

Turn right / Turn left ....... It’s between ........ and ......... It’s across from .........

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 UNIT 4

DESCRIBING SOMEONE

Appearance and Character

attractive, good-looking, beautiful, handsome, lovely, pretty, cute, nice;

a pretty girl; a beautiful woman; a handsome man; a good-looking man (woman, girl, boy);

plain, ugly; an ugly fellow; a plain face;

a pretty (beautiful, ugly, intelligent, round, oval) face; regular features; delicate features;

well-dressed; nicely dressed; casually dressed; poorly dressed; elegant; fashionable;

neat, clean, tidy; untidy, dirty, filthy; a neat person; neat clothes.

Height

tall, very tall, quite tall; six feet tall; not very tall; short;

he is tall; he is taller than his mother; she isn't tall; she isn't as tall as he is;

average height; medium height; middle height;

he is average height; she is of medium height; she is of middle height.

Weight and Build

thin, quite thin, slim, slender; skinny, underweight; a thin girl; she is thin; she is slim;

plump, chubby, stout, overweight, obese, fat; a stout woman; he is overweight;

medium-build; heavily built; thickset; broad-shouldered; he is medium-build;

a slender young girl; a slim figure; a delicate figure; delicate constitution;

strong, muscular, athletic; weak, feeble.

Hair

dark, black, brown, chestnut, red, auburn; blond, light, fair; white, gray (grey);

a brunette, a brunet; a redhead; a blonde, a blond; a dark-haired man; corn-colored hair;

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long, short; medium-length; shoulder-length; she has long dark-blond hair;

straight, curly, wavy; thick, thinning, bald; she has curly hair; he is bald;

shiny, smooth, neatly combed hair; soft, silken hair; lank hair; dull hair; oily hair; greasy
hair;

tousled hair; disheveled hair; plaits, ponytail; beard, mustache (moustache).

Eyes

blue, gray (grey), green, brown, dark; she has blue eyes;

light-blue; dark-gray; grayish-blue; her eyes are dark brown;

big eyes; large eyes; bright eyes; expressive eyes; sharp eyes;

eyebrows, eyelashes; thick eyebrows; green eyes with dark lashes;

nearsighted, shortsighted (near-sighted, short-sighted); blind;

eyeglasses, glasses, spectacles, sunglasses; a pair of glasses; he wears glasses.

Age

young, middle-aged, elderly, old; grown-up, adult;

he is twenty years old; she is in her thirties; he is about forty;

a child; a kid; a little boy; a little girl; a five-year-old girl; she is five years old;

a teenager; a teenage boy; a teenage girl; a young boy; a young girl;

a young man; a young woman; a middle-aged man; an old man.

Character

Strong, tough, hardy, mature, independent; weak, immature;

strong-minded, strong-willed, hard-headed, determined, resolute;

honest, sincere, truthful, decent, scrupulous; dishonest, insincere;

dependable, reliable, trustworthy; faithful, loyal, devoted; true;

unreliable, untrustworthy; unfaithful, disloyal; irresponsible;

hardworking, diligent, conscientious; responsible; persevering; ambitious;

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 disciplined, organized, accurate, methodical, careful; thorough;

active, energetic, vigorous, quick, fast; lazy, idle, slow, inert, passive, sluggish;

Friendly, kind, polite, patient, humorous, selfish, etc.

humorous, amusing, funny, interesting; creative; inventive; dull, boring, uninteresting,

tedious;

cheerful, happy, carefree; optimistic; moody, melancholic; gloomy, morose; pessimistic;

Other qualities

pretentious, self-important, vain, pompous; domineering, oppressive; unpretentious;

capricious, wayward, whimsical; mischievous; argumentative, irritable, quarrelsome;

talkative; glib; noisy; reserved, reticent; laconic; taciturn; silent; secretive;

economical, thrifty, frugal, tight, stingy, miserly, greedy; wasteful, prodigal, extravagant;

strange, odd, weird, eccentric, crazy; normal, ordinary, regular.

Mind

intelligent, wise, clever, smart; sharp, keen, bright, quick, agile;

broad-minded; open-minded; narrow-minded; small-minded; absent-minded;

a sharp mind; a quick mind; he is intelligent and broad-minded;

foolish, silly, stupid, dumb; dull, slow; crazy, insane, mad;

What does she look like?

She is young and good-looking, with dark eyes and long red hair.

He is tall and thin, with brown hair. He is twenty-five years old.

She is average height, dark-haired, quite thin, and wears glasses. She's about fifty.

She is of medium height, with straight black hair and brown eyes.

He is old, short, medium-build, with gray hair and a beard.

She has dark eyes, wavy blond hair, and a nice figure. She looks great.

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How do I look?

You look good. You look great. You look nice.

You look terrible. You look awful.

What is he/she like?

He is friendly and dependable. He is interesting and amusing.

He is smart and honest. He also has a good sense of humor. I like him.

She is careless and lazy. You can't depend on her.

She is serious, organized, hardworking, and tough.

He is old, sick, and lonely. She is a nice clever girl.

She is knowledgeable and broad-minded, and she likes to help young people.

Who does he take after, his mother or his father?

He looks like his mother, but he takes after his father in character.

Like his father, he is tall and handsome.

She takes after her mother. She has the same chestnut hair and green eyes.

What does he like?

He likes ice cream and chocolate. She likes apples and oranges.

She likes modern music. He likes old movies and classical music.

What are you interested in?

I'm interested in medicine. He is interested in politics. She is interested in history.

I'm interested in sports. I'm into computers. I'm a movie fan. I like rock music.

a bookworm; a history buff; a sports fan; a music fan; a movie fan; a TV addict;

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LISTENING
Audio 12:
Listen to someone describe these clothes. Number the pictures from 1 to 6.

LISTENING
Audio 13:
Write the names Bruce, Beth, Jon, Anita and Nick in the correct boxes.

Bruce

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GROUP WORK: CELEBRITY FASHIONS
Speaking: Take turns. Describe the people at the party. Don’t say the person’s name.
Your classmates guess the person.
Example:
A: She’s wearing blue dress and high heels. Who is it?
B: Is it Sandra Bullock?
A: No, it isn’t.
C: Is it Cameron Diaz?
A: That’s right.

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25
 UNIT 5

GIVING AND RESPONDING COMPLIMENT

A. Definition of Expression of Compliment

Expression of Compliment is an expression that we say to express or give praise to someone

else.

Source:google.com/giving-compliments

Quotes

Compliment is used to “butter up” somebody or to flatter in order to increase good will.

When Do You Give Compliment?

1. On his/her general appearance

2. If you notice something new about the person’s appearance
3. When you visit someone’s house for the first time
4. When other people do their best

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Asking for Compliments

– What do you think of my new ……, (then)?

– I think …. suits me. Don’t you?

– Do you like my (new) …..?

Source: google.com/giving-compliments

Expressing Compliment

– Well done!

– Fantastic!

– That’s great!

– I like ….

– That/Those …. is/are nice.

– ….. look/looks nice on you.

– You do look nice in ….

– You have a beautiful hair.

– You have a nice voice.

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– Mary got nine for English. What a clever girl.

– How beautiful flower is.

– What a beautiful flower.

Responding to a Compliment

– Thank you/Thanks.

– It’s nice of you to say so.

– Really? I’m not sure about it, actualy.

– Do you really think so?

– It’s very kind of you to say that.

– Thanks, I need that.

– You’ve my day.

Formula for Making a Compliment:

1st

How + Adjective + Noun + is/are!

Examples:

How beautiful flower is.

How big house is.

How careful jobs are.

How deep ocean is.

How kind friens are.

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2nd

What + Adjetive + Noun!

Examples:

What a beautiful flower.

What a big house

What a high mount

What a wonderful job

what a nice song

3rd

Noun Phrase + is/look + (really) + Adjective!

Examples:

Your hair is really beautiful

The woman’s bag looks wonderful

The actor’s performance on the stage is really attractive

Your blouse is really beautiful.

Your job looks great!

4th

Noun/Pronoun + (really) + like/love + Noun Phrase!

Examples:

We all really love your performance

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All teachers really love your commitments

His father really like his test result

I really like your dress.

I love your new apartment.

5th

Pronoun + is + (really) + Adjective + Noun Phrase!

Examples:

That is a really beautiful t-shirt

This is a really wonderful painting

that is a really interesting speech

That’s a really nice rug.

That’s a great looking car.

Speaking: Practice these conversations in front of the class with a partner!

Conversation 1
Tami : What a great car you have, Fima. I really like your vehicle.
Fima : Thank you, Tami. I just finished making it look colourful.
Tami : Do You mean this is the old car that you used to drive to school?
Fima : Yes, it is. You are absolutely right
Tami : Now your car looks more beautiful. What did you do to it?
Fima : Not much. I had it paint with a brighter colour and add some new accessories.
Tami : Great job!
Fima : Thanks.

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Conversation 2
Abi : That’s a nice and cute T-shirt you’re wearing.
Bia : I appreciate you compliment. It was a birthday present from my mother.
Abi : Where did your mother buy it?
Bia : My mother said that she had bought it for me when she was in Singapore
Abi : Your look beautiful with that expensive T-shirt
Bia : Thank you but this is a really cheap T-shirt.

Conversation 3
Harsya : What a great Motorcycle you have, Pandu.
Pandu : Thank you, Harsya. I just finished modifying it.
Harsya : You mean this is the old motorcycle that you used to drive to school?
Pandu : Yes, it is.
Harsya : It looks a lot different. What did you do to it?
Pandu : Not much. I had it paint with a brighter colour and add some new accessories.
Harsya : Great job!
Pandu : Thanks.

Conversation 4
Ilham : That’s a nice and cute T-shirt you’re wearing.
Marsya: I appreciate you compliment. It was a birthday present from my mother.
Ilham : Where did your mother buy it?
Marsya: My mother said that she had bought it for me when she was in Singapore
Ilham : Your look beautiful with that expensive T-shirt
Marsya: Thank you but this is a really cheap T-shirt.

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 Conversation 5
Dini : Hi…Meli, long time not see. What are you doing here?
Meli : oh…i want to buy some drink, I am very tired because of my preparations on
dance contest for next month.
Dini : oh that good job for you, I really like your hard work.
Meli : I have no time to talk here, can you come to my house now, we will have much
chats there.
Dini : OK. I will come to your house.
Meli : this Is my house, I live with my parents here.
Dini : oh What a beautiful house.
Meli : thank you very much. If you feel hungry you can take the cake, I also have tried
some new recipe on the cake.
Dini : oh it really delicious. You are great chef.

Writing activity:

Make a group consist of two students, then write a compliment conversation. Practice
it as a mini role-play in front of the class!

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 UNIT 6
EXPRESSING ANGER

Source: http://www.falibo.com/speaking/expressing-anger-in-english/
Bella : Hi, Dina!
Dina : Hi, Bella. This should be a great show. Let’s go in.
Bella : Sure. Say, did you bring my book?
Dina : Your book? Oh, nuts! I completely forgot.
Bella : You forgot? But you promised. I need it to study for the test. Oh, I knew I never
should have loaned it to you.
Dina : Calm down, Bella. I just forgot. Look, after the show we can drive by the house and
pick it up.
Bella : It’s pretty far out of the way, but I guess we’ll have to.
Dina : Don’t worry. I’ll treat you to a pizza to make it up to you.
Bella : Well, OK.

Note:
Oh, nuts: expression of dismay
To make something up to someone: to recompense someone; pay them back.

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DISCUSSION
1. Why is Bella upset in line 5? (two reasons)
2. How does Dina fix up the argument? Does she apologize?
3. Are the women in the dialogue close friends? How can you tell?

Writing Activity
Create a conversation, put expressions of anger and the response of other person in the
dialogue. Practice with your partner!

Source: https://twitter.com/Healthsguardian
10 Common English Expressions and Idioms about Anger

1. I’ve got a bone to pick with you!

E.g. Hey, Bill. I’ve got a bone to pick with you. I lent you 20€ last week and you still haven’t
paid me back.

2. To bite someone’s head off.

E.g. Don’t bite my head off.

3. To be up in arms about something.

E.g. Local traders are up in arms over the effect of the new parking regulations on their
businesses.

4. Go ballistic.

E.g. It took almost an hour to get our food, and Dad went ballistic when they brought him
the wrong thing.

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5. Blow your top.

E.g. Almost all parents blow their tops from time to time.

Vocabulary

1. Upset = sad, angry

E.g. Mom was really upset that we didn’t call to tell we had arrived safely.

2. Mad = crazy, angry

E.g. I get so mad at her when she lies to me.

3. Cross

E.g. You ate all the cookies. Now I’m cross with you!

4. Furious = very angry

E.g. My girlfriend was furious with me when I forgot to pick her up from the airport.

5. Livid = extremely angry

E.g. The rude comment from his mother-in-law made him livid.

Resolving Conflict

When there is a conflict, the best thing to do is to try to resolve it so that relationship remains
good. Some people avoid discussing a conflict. Others become angry themselves. Neither
reaction to anger is very useful in settling a dispute. He are three ways to resolve a conflict:

Source: https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd

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1. Apologize. This involves accepting responsibility for the offense (see Unit 5). An
apology is often the best response to an expression of anger, and will help to calm
another person down. An apology may have to be repeated before another person will
accept it (see dialogue).
2. Offer to discuss the matter. If someone is angry with you, but you do not know why,
the best to do is ask: “I’m sorry you’re angry, but I don’t understand why. Please.
Let’s discuss it calmly.”
3. Find a mediator. You can sometimes get advice on how to settle a conflict or can
possibly get your friend to intercede with the person who is angry. He or she can
discuss the dispute and then get the two of you together again.

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 UNIT 7

APOLOGIZING

Source: wikihow

To apologize is to tell someone that you are sorry for having done something that has caused
him inconvenience or unhappiness. Study the expressions of apology in the following
conversations!

Conversation 1

Mary : I’m sorry. I shouldn’t have said that. I know you were badly hurt by my
thoughtlessness.

Katrina : Forget about it. I wasn’t annoyed at all. I know these sorts of things can happen
from time to time.

Mary : That’s so kind of you.

Conversation 2

Storyline : Some boys break Mr. Samuel’s window while playing cricket in the street.
Naturally, Samuel is upset with them.

Samuel : You’ve broken my window. Can’t you see?

Jack : We’re so sorry, uncle. We were playing cricket. We never thought that the ball
would hit the window.

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Samuel : Haven’t I told you not to play in the street? Why don’t you go to the park?

Jack : We know we shouldn’t have played here. We’re really sorry. We won’t repeat
this mistake.

Samuel : That’s okay, but I don’t want you to play in the street again.

Conversation 3

Storyline : Stella dropped a glass on the floor. Naturally, her mother asks for an explanation.

Mother : What was that terrible noise? Did you drop anything?

Stella : I’m sorry, mom. I dropped a glass on the floor and it broke.

Mother : Were you hurt?

Stella : No, but I’m really sorry.

Mother : I’m glad that you aren’t hurt, but why did you drop it? Haven’t I told you not to
handle glassware?

Stella : I couldn’t help it. The glass was too slippery.

Mother : It’s okay, but you’ve got to be careful next time!

Discussion: How to Apologize: Asking for Forgiveness Gracefully

Scott has just arrived at his staff meeting, and he can tell that his boss, Catherine, is stressed.
He ignores the tension in the room, and launches into his carefully researched presentation.

After a few minutes, however, Catherine picks up on a tiny error and begins to berate Scott.
She accuses him, and the rest of the team, of not pulling their weight. Her hurtful words
embarrass Scott, and he leaves the meeting early because he's so upset.

As the days pass, Scott expects Catherine to apologize for her behavior. However, the
apology never comes, and their relationship becomes strained, resentful, and unproductive.
A few months later, Scott takes a position in another department.

In this situation, Catherine could have healed her relationship with Scott with a sincere
apology after the meeting. But, instead, she lost a talented team member.

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In this article, we'll see why apologies are so important, and we'll look at how to apologize
with sincerity and grace when you've made a mistake.

1. Make an Apology

I am sorry

I do apologize for...

I must apologize for...

I apologize for...

I'd like to apologize for...

I am so sorry for...

I shouldn't have...

It's all my fault.

I'm ashamed of...

Please, forgive me for...

Excuse me for ...

I'm terribly sorry for...

Pardon me for this...

Please, forgive me for my....

Please, accept my apologies for...

2. Accepting an Apology

That's all right.

Never mind.

Don't apologize.

It doesn't matter.

Don't worry about it.

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Don't mention it.

That's OK.

I quite understand.

You couldn't help it.

Forget about it.

Don't worry about it.

No harm done.

Writing Acitivity:

Make a group, consists of two students, write a conversation about asking and giving
apology. Then, practice it in front of the classroom without looking at the book.

Source: wikihow

Notes: Phrases for Asking for Clarity

If you're unable to catch what someone said, use "Pardon" or "Pardon me." However, if you
ask someone to repeat him/herself more than twice and you're still unable to understand,
don't keep repeating "Pardon" or "Pardon me."

Examples:

I'm Sorry

A: I'm sorry. Did you say 1-9 or 9-0?

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B: 1-9.

A: Got it. Thanks!

Pardon

A: I'm from Schenectady.

B: Pardon?

A: I'm from a city called Ski-nek-ta-di. It's in New York.

Pardon Me

A: The deadline's Friday at 5:00 pm.

B: Pardon me?

A: The deadline. It's Friday at 5:00 pm.

I Beg Your Pardon

A: How about going to my place after work, Lucy?

B: I beg your pardon!

A: Oh, no! I didn't mean it that way! I meant...

Excuse Me

A: Yo, Rolly! What's up, dude?

B: Excuse me?

A: Is this Roland Jones?

B: I'm afraid you have the wrong number.

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Expressing Regret

We express regret when we want to acknowledge an offense or failure, when someone isn't
formally accepted into a college or club, when someone's laid off, when we want to soften a
negative response, etc.

Tips for Expressing Regret

The secret to providing a negative response without being overtly negative is to avoid saying
"no." Replace "no" with "Actually," "I'm afraid" or "I'm sorry, but..." Like this:

"I'm afraid we can't make it to the pool party this weekend. We'd love to come next time,
though."

Phrases for Expressing Regret

1. Actually

A: Welcome! Are you here to speak with Mr. Collins?

B: Actually, I'm here to pick up my wife for lunch.

2. I’m Afraid

A: I'm afraid Mr. Müller's unavailable. Can I take a message?

B: Could you have him call Tomohiro Sato from Bento Sites? He has my number.

3. I’m Sorry, But...

A: Hi, Todd. We've got an emergency! We need you to come in as soon as possible.

B: I'm sorry, but I'm on vacation with my family at Disney right now.

4. I’m Afraid Not

A: Do you have any specials (at a restaurant) tonight?

B: I'm afraid not. We sold out of the special at 8:00.

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 5. I Apologize

A: I thought you were going to call me on Friday about the tickets.

B: I totally forgot. I apologize.

6. I’d Like to Apologize

A: I’d like to apologize for my dog barking all last night.

B: I was sound asleep, but he did wake up my husband.

7. I Must/Want to/Need to Apologize

A: Ben, I need to apologize for what I said earlier. I'm so sorry.

B: Why'd you say that to me? It really hurt!

8. I Owe You an Apology

A: I owe you an apology. It was wrong of me to say that.

B: Please don't say it again, ok?

9. I Sincerely Apologize

A: Oh, I'm such a klutz! I sincerely apologize. Let me buy you another coffee.

B: Could you get some napkins?

10. I'm Sorry to Hear That

A: Friday's my last day. I've taken a position at Bento Sites.

B: I'm sorry to hear that. We'll miss you, Werner.

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 11. I'm Sorry You’re Upset

A: I don't want to talk about work anymore, ok?

B: I'm sorry you’re upset.

12. I'm Sorry You Feel That Way

A: My candidate isn't going to win. There's no point in voting!
B: I'm sorry you feel that way.

13. I'm So/Really/Very Sorry

A: Did you want to talk with me, Mr. Phillips?
B: Yes. I'll get straight to the point. We have to let you go, Ned. I'm so sorry.

14. My Apologies
A: My apologies. I must've deleted that email. Could you resend it?
B: Sure. I'll do it now.

15. Please Allow Me to Apologize

A: I've thought about what you said. Please allow me to apologize. I'm really sorry.
B: Why'd you do that?

16. Please Accept My/Our Apology

A: Hello, Ms. Green?
B: Yes.
A: This is Hugo at the front desk. Please accept my apology for the unsatisfactory condition
of your room.

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 17. Sorry, It's/We're/They're Closed
A: Are you hungry?
B: I'm craving a ham and pineapple pizza!
A: It's after 9:00. Sorry, Aloha Pizza's closed.

18. We Regret to Tell/Inform You That…

Dear Mr. Alan Smithee,

Thank you for applying to Savannah College of Art and Design. After completing a careful
review of your application and supporting credentials, we regret to inform you that you have
not been accepted into the program.

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 UNIT 8

THANKING PEOPLE AND REPLYING TO THANKS

Source: wikihow

In places like the UK, the US and Australia, it’s very, very common to thank people — even for the
smallest things. We just like doing it. In other cultures, it’s not so common, and people only thank
each other when they’re especially grateful.

Discussion:

What about where you’re from?

Do people say thank you a lot in your country? Or is it something you only do on special occasion?

Thanking People and Replying to Thanks

Some of the common formal ways to accept somebody’s “thank you” are listed here.

Pleasure is all mine/ My pleasure

You’re very Welcome

No worries/ No Issues/ Not a problem

Don’t mention it

You got it

It was nothing

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I’m happy to help

Anytime

We Appreciate your Business

1. Different Ways to Say Thank You in English

Informal

Cheers!

“Cheers” actually has a lot of meanings, and one of them is “thanks.”

This is very British. It’s used to say thank you for small things — like when someone passes you
the salt.

Example:

“Fancy a rice cake?”

“Oh, yeah. Cheers, pal.”

Ta!

“Ta” is very British. (In fact, you can only really use this one in the UK.) You can use it to thank
people for small things — it’s light and friendly.

Example:

“Hey. Here’s your pen back.”

“Ta, mate.”

Thanks a bunch!

This phrase is a little stronger than “Cheers!” and “Ta!”. If you want to show that you’re really
thankful, but at the same time you want to keep things light, this is a good one.

Example:

“Wow! You fixed my bike! Thanks a bunch!”

But you can also use this phrase with the opposite meaning.

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So, if someone does something that’s caused problems for you, then you can use this phrase
sarcastically:

Thanks a million!

This is more or less the same as “thanks a bunch.”

Sincere example:

“You’ll go get me a coffee? Thanks a million! Really. I just don’t have the time!”

Informal / Formal

Thanks so much. / Thank you so much.

Examples:

“Oh, and Laurie? Really, thanks so much for covering my shift at work.”

“Hey, Freya! Thank you so much for Alex’s birthday present. I’m sure he’ll love it!”

Thanks so much for Alex's birthday present. I'm sure he'll love it.

Thanks a lot.

This is a classic. But the classics are sometimes the best.

Example:

“Hey! Excuse me. You dropped your phone!”

“Oh! Thanks a lot!”

Remember that we can say “thanks a lot” but not “thank you a lot.”

Another important point: You can use all of these with “for + -ing” or “for + noun” if you want to
say why you’re thanking someone.

1. Thanks for verb -ing. Thanks for noun.

2. Phrases After Thank You – the ‘Thanks’ Extension

A lot of the time, just saying “thank you” isn’t enough.

Sometimes you feel really, really grateful, and you want to show that.

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So when you feel particularly happy because of what someone has done for you, you can add an
“extension” with one of these phrases. Use it after one of the “thank you” phrases above.

Informal

You rule!

“You rule!” Such a nice thing to hear from someone.

But what do you rule?

Everything!

You’re awesome!

Again — just so nice to hear from someone.

You’re the best!

They’ll just feel happy that they helped you!

I owe you one.

I’m touched.

You made my day.

I really appreciate it.

I can’t thank you enough.

I don’t know what to say!

Again — this is one of the big ones.

Oh, you shouldn't have. (She's right. We shouldn't have.)

How thoughtful.

Example:

“Flowers? For me? How thoughtful!”

I couldn’t have done it without you!

For those situations when you’ve achieved something, and you really want to show that someone’s
help got you there.

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How to Reply to Thank You

Informal

No worries!

No worries! It’s OK. Everything’s good.

Informal / Formal

You’re welcome.

Here are some alternatives:

Don’t mention it.

Not at all!

It’s nothing.

That’s all right.

It’s my pleasure.

1. Thanking for directions

Sample phrases (from formal to informal):

A: Thank you so much for your directions. You've been a tremendous help.

B: It was my pleasure.

A: Thank you for taking the time to explain it to me. I hope it wasn't too much of a bother.

B: Not at all. It was the least I could do.

A: Thanks for all your help. I really appreciate it.

B: You're welcome. Good luck.

50
 A: Thanks a million!

B: Forget it/Don't worry about it.

2. Thanking for invitations

Sample phrases:

A: Thank you for inviting me. Of course I'll come.

B: Great! We're sure to have a lot of fun.

A: Thanks for your invitation, but I'm afraid I won't be able to come. I've got an appointment.

B: I'm sorry to hear that. We'll certainly miss you.

3. Thanking for gifts

Sample phrases:

A: Thank you very much for the flowers. They look so beautiful. Are they from your garden?

B: Yes. I'm glad you like them. Happy anniversary!

A: Thanks a lot, but you really shouldn't have.

B: Well, I just wanted to show my appreciation for your kindness.

4. Thanking for favors

Sample phrases:

A: Thank you so much for lending me your bicycle.

B: Don't mention it. Let me know if you need it again.

A: Thanks for doing the washing-up.

B: It was nothing. I enjoyed helping you.

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5. Thanking for offers of help

Sample phrases:

A: Can I take you to the airport?

B: Thank you. That would be great.

A: Do you need help carrying these suitcases?

B: Thanks, but I'll manage OK by myself.

6. Thanking for expressions of sympathy

Sample phrases:

A: I'm sorry to hear your grandmother is ill.

B: Thank you. I hope she'll be all right.

A: That's too bad about your car.

B: Thanks. I think the police will find some clues.

7. Thanking for compliments and wishes of success

Sample phrases:

A: You are such a good cook!

B: Thanks. I learned a lot from my mother.

A: Good luck with your exams!

B: Thanks. I'll need it!

Writing Activity: Write a conversation in thanking and responding to thank. Then

practice with your partner!

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