RONALD Experienced Software Quality Assurance Analyst with a demonstrated history of working

in the Computer Software industry. Has a 3 years solid background in Software Testing
and Automation, IT Service Operations focusing on Incident Management, Request
MATEO Fulfillment and Code Changes Implementation.

+65 86505861 A skilled professional knowledgeable in Unix, Software Test Automation, Back-end to UI
ronaldgabrielmateo@gmail.com testing, Network Management and Configuration, Airline Revenue Accounting, and New
Skies Product Suite.
https://www.linkedin.com/in/ronald-mateo-6645b1b2

SKILLS WORK EXPERIENCE

SOFTWARE QUALITY ASSURANCE IT MANAGEMENT

DATA & EVENT ANALYSIS MENTORING
PROBLEM SOLVING ADAPTABILITY
 Software Quality Assurance Analyst
TECHNICAL COMPETENCIES
Servers: Windows/Linux server administration
TC Design and Execution: Microsoft Test Manager
Defect Management: Microsoft Visual Studio (TFS)
ITSM tools: BMC Remedy, ServiceNow
Programming tools: Unix, Bash, Perl, Phyton,
Powershell, MS SQL, Sybase, XML
Code Deployment: Migrate Manager, UNIX Migrate
Network Configuration: LAN/WAN, TCP/IP, Cisco
Packet Tracer, IP Addressing, Routing (RIP, EIGRP,
OSPF), Hyperterminal, Telnet
April 2016 to February 2019
Navitaire is an industry-leading technology services provider that help enable growth, profitability
and innovation to airlines and rail companies worldwide, including many of the world’s most
successful airlines. They offer a broad suite of integrated travel management solutions, which
includes reservation system, ancillary, loyalty, data analysis, planning and revenue accounting.
Project: Airline Revenue Accounting System
Role: Automation & Functional Tester
Duration: March 2017 – February 2019
- Efficiently run and monitor batch jobs, schedules and calendars. Investigate and fix complex
abends encountered in batch runs testing. Create a permanent fix for some recurring
abends that significantly decrease downtime in testing by 1-3 hours.
- Perform End-to-End testing methodology from Back-end to UI (Web-based, Citrix) which
includes Estimation and Scoping, Design and Identification of Test Cases in Test Planning,
Execution and Defect Management.
- Leads scrums/walkthrough meeting of assigned change request, bugs, or merges. Also,
drives daily calls with the clients and leads for updates, concerns, and follow-ups.
- Maintain and increase Customer Satisfaction ratings and handle customer escalations timely
and efficiently within expected turnaround time. Plan, test, deliver, and supports client’s
request.
- Support production release activities, and attend retrospective meeting for analysis to
identify processes to keep, to eliminate, and to improve in the future release.

Others: Citrix XenApp, Autocad, Multisim, PCB
Wizard, TinaPro
PROFESSIONAL CERTIFICATIONS
LICENSED ELECTRONICS ENGINEER
▪ Certified Electronics Engineer
▪ Passed the national board examination for
Electronics Engineers with a rating of 82.9%
LICENSED ELECTRONICS TECHNICIAN
▪ Certified Eletronics Technician
▪ Passed the national board examination for
Electronics Technians with a rating of 85%
- Plan, create, and maintain test environments. Periodically perform refresh configuration on
all test environments every after release to acquire fresh production data for testing.
- In-charge of the automation planning and development within the team. Developed several
tools used or executed for setups, test checkpoints, validation, and verification during batch
runs. (Mostly written in Shell and Perl). Identify automatable regression and smoke testing
Test Cases, then automates it afterwards. Tapped to help writing some of New Skies
Booking Automation Scripts for Skyledger team.
Key Achievements:
- In line with the company’s move towards Agile Methodology, I was assigned to be closely
involved in the development of an internal action-recording automation tool called the
AutoCaptain. I successfully presented the tool’s functionalities to our Global Delivery
Head and later on conducted several training sessions on different test teams within the
company.
- I developed and presented RefEx Tool, our team’s entry for the Automation Marathon
2018, which was later on, awarded the Best Automation Strategy.
- Able to mentor and train on-boarding team member.
- Exceeds Performance Appraisal ratings for FY 2017.

CCNA
▪ CCNA Exploration 1: Network Fundamentals  Associate Software QA Engineer
▪ CCNA Exploration 1: Routing Protocols Project: Airline Revenue Accounting System & Navitaire Internal Product (NaviTE)
▪ CCNA Exploration 1: LAN Switching & Wireless Role: Functional Tester
▪ CCNA Exploration 1: Accessing the WAN Duration: April 2016 – February 2017

- Studied and familiarized self on the Airline Industry Business.

CERTIFICATE OF ACHIEVEMENT
▪ TOEIC (Test of English for International
Communication)
AWARDS
Above and Beyond Awardee (May 2017)
Awarded by CEO Dave Evans @ Navitaire Townhall
Best Automation Strategy (January 2018)
Awarded by Global Delivery Director Mohammed Karim
@ Navitaire Automation Marathon 2018
- Proactively build functional knowledge about the system.
- Adherence to the methodology used – Agile or Waterfall.
- Sharpened technical skills (Unix, Perl, Shell, C, and Cobol).
- Performed migration of batch modules/objects/programs.
- Deployed UI code changes.
- Sent daily status, defects, and clarification reports for handoff.
- Participated in walkthroughs and peer reviews.
- Produce timely deliverables (User Acceptance and Pre-production documents)
- Followed defined defect management process and provide a detailed step-by-step
procedure to replicate a bug.
- Retested and validated defect fixes with proofs and attachments.
- Actively participated in community. (Sports, community service, fund raising events)
Key Achievements:
- Promoted from Associate to Analyst level in less than a year.
- Exceeds Performance Appraisal ratings for FY 2016.
- In just a span of 10 months, I was able to develop and contribute several testing tools
and process improvements for the team.
WORK EXPERIENCE
Eastern Communications is a connectivity solutions company providing an extensive portfolio of services that include
Internet, Data, Voice, and Managed Services. They are the first communications provider in the Philippines. They take
pride in being the first Philippine telecommunications company to receive the ISO 9001:2015 mark for business
operations. This recognition shows their ability to deliver the cutting-edge products with service that is unwavering,
unflagging, undeniably strong.

 Engineer 1 (July 2015 to January 2016)

- Completed the Operations Training Program (OTP), which let me experience working on several key areas in
telecommunications technical operation.

- Perform 24/7 (shifting) Network Fault Monitoring, Restoration and Escalation.

- Conducts client site survey for strategic planning and implementation.

- Service Provisioning - Activate/Shutdown newly subscribed services and accounts for termination respectively.

- Keeps and Maintains inventory of equipment (modems, routers, switches, cables, etc.)

- Send daily status report / handoff.

Smart Communications, Inc. (Smart) is a wholly owned wireless communications and digital services subsidiary of PLDT,
Inc., the Philippines’ leading telecommunications company. Smart serves approximately 95% of the country’s cities and
 municipalities with its combined 2G, 3G, and 4G LTE network, providing mobile communications services, high-speed
 internet connectivity, and access to digital services and content to over 58.7 million Filipinos through its commercial
brands Smart, TNT, and Sun. It also offers satellite communication services.

 Project Engineer (November 2014 to April 2015)

- Perform 24/7 (on-call) BSC and Transmission operation and maintenance for Manila area.

- Conducts equipment commissioning to upload system/program updates.

- Assigned to assist in data testing for 2G/3G/LTE network rollouts of BTS facing my area.

- Analyzed, Measured and Restored transmission fault and fiber cuts through site familiarization and OTDR.

- Properly laid out fiber optic cables and E1s for proper identification, easy maintenance, and quick restoration.

- Supported BTS site engineers for their activities relating to any of my area of responsibility (all BSC and
transmission lines in Manila)

- Send hand-off and daily activity status report to my supervisor.

- Supervised network coverage, 3G/LTE rollouts for cell sites on wheels, and monitoring for the Papal Visit Event in
Manila (January 2015).

EDUCATION

Bachelor of Science in Electronics Engineering

Mapúa Institute of Technology (ABET Accredited)
Muralla St. Intramuros, Manila, Philippines
July 2009 – May 2014

INTERESTS AND HOBBIES

Basketball, Tennis, Running, MMA, News and Current affairs, Technological advancements, Travelling, Food trip, 90s music

CHARACTER REFERENCE
Available upon request.