HWS Connect 1.

Login, Authentication and Support

for External Users

Quick user guide

Version 1.0 2021-09-01

Content

• HWS Connect - web access - via My Ericsson

• HWS Connect – web access – direct link
• HWS Connect - mobile app
• In-app support

Ericsson Internal | 2018-02-21

HWS Connect - web access – via My Ericsson

Ericsson Internal | 2018-02-21

HWS Connect - web access – via My Ericsson
1. Go to www.ericsson.com webpage

2. and click on SIGN IN hyperlink

Ericsson Internal | 2018-02-21

HWS Connect - web access – via My Ericsson
3. You will be redirected to Sign in screen.
4. Fill in your email address and click NEXT

IMPORTANT

For Login procedure, please use the email

account as registered at Ericsson and the
associated password

Ericsson Internal | 2018-02-21

HWS Connect - web access – via My Ericsson
5. You will be taken to Ericsson Enterprise sign-in page you need to fill in the account password and
click SIGN IN

IMPORTANT

For Login procedure, please use the email

account as registered at Ericsson and the
associated password

NOTE: any issue with the sign in procedure can be addressed by using the hyperlinks on the screen
Ericsson Internal | 2018-02-21
HWS Connect - web access – via My Ericsson
6. You should have access to the My Ericsson portal. Select Hardware Services Connect from your
application list.

Ericsson Internal | 2018-02-21

HWS Connect –Web Access- via My Ericsson
7. For security reason you will be asked to provide strong authentication passcode as additional
authentication. You need to be enrolled to Microsoft Authenticator application to get the strong
authentication passcode.

Here you can find how to enroll for strong

authentication application.

NOTE: Any issue with strong authentication should be addressed via Extranet Support
Ericsson Internal | 2018-02-21
HWS Connect - web access – via My Ericsson
8. To receive the strong authentication passcode, open your Microsoft Authenticator application and
type in the received code and press VERIFY.

NOTE: The passcode has a limited validity period, you are required to enter the passcode while it is still
Ericsson Internal | 2018-02-21
valid
HWS Connect - web access – via My Ericsson
9. You are redirected to Hardware Services Connect landing page

Ericsson Internal | 2018-02-21

 HWS Connect - web access – via My Ericsson
At any step of authentication process, All customers, partners and other external parties can
contact Extranet Support
Support is available Monday-Sunday, 24 hours/day.
Select the required section available on the site and follow the steps to submit your incident ticket . You
may also call Extranet Support Team:

Mon-Fri
Global support number: +46 10 71 33085
North America support number: +1 888-671-1268
United Kingdom support number: +44 1189024801
Sat-Sun
Weekend support number: +91 7760527575

Ericsson Internal | 2018-02-21

HWS Connect - web access – direct link

Ericsson Internal | 2018-02-21

HWS Connect - web access – Direct link
1. Go by HWS Connect URL: https://networkservicesconnect.ericsson.net/
2. You will be redirected to Sign in screen.
3. Fill in your email address and click NEXT

IMPORTANT

For Login procedure, please use the email

account as registered at Ericsson and the
associated password

Ericsson Internal | 2018-02-21

HWS Connect - web access – Direct link
4. You will be taken to Ericsson Enterprise sign-in page you need to fill in the account password and
click SIGN IN

IMPORTANT

For Login procedure, please use the email

account as registered at Ericsson and the
associated password

NOTE: any issue with the sign in procedure can be addressed by using the hyperlinks on the screen
Ericsson Internal | 2018-02-21
HWS Connect –Web Access- Direct link
5. For security reason you will be asked to provide strong authentication passcode as additional
authentication. You need to be enrolled to Microsoft Authenticator application to get the strong
authentication passcode.

Here you can find how to enroll for strong

authentication application.

NOTE: Any issue with strong authentication should be addressed via Extranet Support
Ericsson Internal | 2018-02-21
HWS Connect - web access – Direct link
6. To receive the strong authentication passcode, open your Microsoft Authenticator application and
type in the received code and press Verify.

NOTE: The passcode has a limited validity period, you are required to enter the passcode while it is still
Ericsson Internal | 2018-02-21
valid
HWS Connect - web access – Direct link
7. You should have access Hardware Services Connect landing page

Ericsson Internal | 2018-02-21

 HWS Connect - web access – Direct link
At any step of authentication process, All customers, partners and other external parties can
contact Extranet Support .
Support is available Monday-Sunday, 24 hours/day.
Select the required section available on the site and follow the steps to submit your incident ticket . You
may also call Extranet Support Team:

Mon-Fri
Global support number: +46 10 71 33085
North America support number: +1 888-671-1268
United Kingdom support number: +44 1189024801
Sat-Sun
Weekend support number: +91 7760527575

Ericsson Internal | 2018-02-21

HWS Connect - mobile app

Ericsson Internal | 2018-02-21

HWS Connect – mobile application
1. Go to the Apple store or Google store and download the application “Network Services Connect”

2. Follow the installation instruction as your mobile device set up advices.

Ericsson Internal | 2018-02-21

HWS Connect – mobile application
3. When the installation is complete, open the Network Services Connect application on your mobile
device and click on Sign In

NOTE: any issue with the sign in procedure can be addressed by using the hyperlinks on the screen
Ericsson Internal | 2018-02-21
HWS Connect – mobile application
4. You will be redirected to Sign in screen.
5. Fill in your email address and click NEXT

IMPORTANT

For Login procedure, please use the email

account as registered at Ericsson and the
associated password

Ericsson Internal | 2018-02-21

 HWS Connect – mobile application
6. You will be taken to Ericsson Enterprise sign-in page, fill in the account password and click SIGN IN

IMPORTANT

For Login procedure, please use the email

account as registered at Ericsson and the
associated password

NOTE: any issue with the sign in procedure can be addressed by using the hyperlinks on the screen
Ericsson Internal | 2018-02-21
HWS Connect –mobile application
7. For security reason you will be asked to provide strong authentication passcode as additional
authentication. You need to be enrolled to Microsoft Authenticator application to get the strong
authentication passcode.

Here you can find how to enroll for strong

authentication application.

NOTE: Any issue with strong authentication should be addressed via Extranet Support
Ericsson Internal | 2018-02-21
HWS Connect - mobile application
8. To receive the strong authentication passcode, open your Microsoft Authenticator application and
type in the received code and press Verify.

NOTE: The passcode has a limited validity period, you are required to enter the passcode while it is still
Ericsson Internal | 2018-02-21
valid
HWS Connect – mobile application
9. At the next step, please confirm signing in to HWS Connect by pressing CONTINUE

Ericsson Internal | 2018-02-21

HWS Connect – mobile application
At the first login to HWS Connect mobile application, you will be asked to create
your unique PIN code to access the application while it is offline (no internet).
Please remember it as it will be required for login procedure for offline login.

Type in your PIN,

press SAVE

IMPORTANT

Please remember your PIN for future offline login.

If you forgot your PIN, please re-install the
application.

Ericsson Internal | 2018-02-21

 HWS Connect – mobile application
At any step of authentication process, All customers, partners and other external parties can
contact Extranet Support .
Support is available Monday-Sunday, 24 hours/day.
Select the required section available on the site and follow the steps to submit your incident ticket . You
may also call Extranet Support Team:

Mon-Fri
Global support number: +46 10 71 33085
North America support number: +1 888-671-1268
United Kingdom support number: +44 1189024801
Sat-Sun
Weekend support number: +91 7760527575

Ericsson Internal | 2018-02-21

HWS Connect in-app support

Ericsson Internal | 2018-02-21

In-app support: Web access

For reporting issues For reporting issues

for your colleague related to RMA,
who experiences Insight or Site
login problems Analytics
applications

Ericsson Internal | 2018-02-21

In-app support: Mobile application

For reporting issues

for your colleague
who experiences
login problems

For reporting issues

related to RMA,
Insight or Site
Analytics
applications
Ericsson Internal | 2018-02-21