QP/19CS11702

MAHENDRA ENGINEERING COLLEGE

(AUTONOMOUS)
Internal Assessment Test –II, October 2022
Regulations – 2019
Academic Year 2022– 2023 Even Semester
Programme: B.E Year:IV Semester: VII
Subject Code: 19CS11702 Subject Title: Managerial Skills and Quality
Development
Date:05.08.2023 Time: 3.00pm-04.30am Duration: 1.30Hours
Max.Marks:50

PART – A (10x1=10 marks) (One-mark questions)

The process of influencing others towards the accomplishment of goals
1 - CO3 K1 a) Leadership b) Job Assignment
c) Motivation d) Team Work
-------------theory of motivation which states that five categories of human needs
dictate an individual's behavior.
2 - CO3 K2
a) Juran b) Deming Philosophy
c) Maslow's hierarchy d) Teboul‘s Model
Organisation structure primarily refers to -------------
a) how activities are coordinated &
b) how resources are allocated
3 - CO3 K1 controlled
c) the location of departments and d) the policy statements developed by
office space the firm
Teboul‘s Model is the  ------------------
4 - CO4 K2 a) Customer Complaints b) Customer Satisfaction
c) Survey Feedback d) Customer Retention
-------------------accomplish desire goals through the possibility of reward.
5 - CO4 K2 a) Management Tools b) Employee Motivation
c) Employee Involvement d) Customer Satisfaction
--------------guide for everyone in the organization as to how they should provide
products and services to the customers.
6 - CO4 K1
a) Vision Statement b) Mission Statement
c) Quality Policy Statement d) Vision and Mission
7 - CO3 K2 ---------------is the process of quantifying the culture‖ of an organization
 --------------- are one of the oldest and most important forms of leader
8 - CO3 K1
development.
9 - CO4 K2 Quality defined as Q= --------------

10 - CO4 K1 ---------------is not the price of creating a quality product or service

PART – B (10x2=20 marks) (Two-mark questions)
11 - CO3 K2 Write the Features of Organisation Climate? (Unit –III)
12 - CO3 K2 Classify the Leadership Style. (Unit –III)

13 - CO3 K2 Explain the Importance of motivation. (Unit –III)

CO3 K2 Explain group Influences.

14 (Unit –III)
-

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15 - CO3 K1 Define job challenges. (Unit –III)
16 - CO4 K1 Define Quality. (Unit –IV)

17 - CO4 K2 Explain the Dimensions of Quality. (Unit –IV)

18 - CO4 K2 Classify Prevention Cost and Appraisal cost. (Unit –IV)

19 - CO4 K2 Write the tools for collecting customer complaints (Unit –IV)

20 - CO4 K1 Define Cost of Quality. (Unit –IV)

PART – C (2 x 10=20 marks) (Ten-mark questions)

(Maximum two subdivisions in a question and marks split-up may be 10 / 5+ 5)

21 (a) i) Explain the concept of Managerial Styles.(5) (Unit –

CO3 K2
ii)Describe Job Challenges.(5) III)
OR

(Unit –
(b) i) Explain Negotiation Skills.(5)
CO3 K2 III)
ii)Explain Knowledge Management(5)
(Unit –
22 (a) CO4 K3 Illustrate the methods of Cost of Quality IV)

OR

(Unit –
(b) CO4 K3 Elaborate Deming's 14-Point Philosophy of Quality. IV)

Course Outcomes (COs):

S.No. Question numbers Course Outcome Marks

1 1,2,3,7,8,11,12,13,14,15,21 CO3 25

2 4,5,6,9,10,16,17,18,19,20,22 CO4 25

Bloom’s Taxonomy Level

K1- Remember, K2- Understand, K3- Apply, K4- Analyze, K5- Evaluate and K6- Create
Bloom’s
K1 K2 K3 K4 K5 K6
Taxonomy level
Percentage of
22% 58% 20% - - -
Questions

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