Information Desk Assistant

Activation Date: 01 May, 2023 Announced Date: 01 May, 2023 Expire Date: 08 May, 2023

Job Location: Bamian

Nationality: National

Category: Program

Employment Type: Full Time

Salary: Based on IRC salary scale (9B)

Vacancy Number: 41608

No. Of Jobs: 8

City: Bamian Province with frequent travel to its districts

Organization: IRC (International Rescue Committee)

Years of Experience: 2 years

Contract Duration: Till 31 December 2023

Gender: Male/Female

Education: BA degree in related fields

Close date: 2023-05-08

About IRC (International Rescue Committee):

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps
people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers
lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work
today in over 40 countries and 22 U.S. cities, we restore safety, dignity, and hope to millions who are
uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC opened the country program in Afghanistan in 1988. Our programs span the range from
humanitarian relief to early recovery and development activities, focusing on child protection,
education, economic wellbeing, health, and power. The IRC works in 10 provinces throughout
Afghanistan, among which some of the most security volatile, and employs over 1000 staff.

Job Description:

Duties and Responsibilities:

Reply to questions received at the information helpdesks with the help of a digital platform (containing
articles and service maps) and Communication with Communities guidelines.

Follow referral protocol to escalate any communication from vulnerable cases to Protection focal points.

Provide community members with Psychological First Aid and moral support on their daily struggles.

Feedback on (and translate into English if required) representative and noteworthy questions and
feedback and write an analysis of the day’s communications (including responses to individual
questions, trends in conversation and information gaps).

Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team
on an ongoing basis.

Collaborate with the IRC Afghanistan Signpost Editorial team and the frontline staff team to develop
thorough, well-researched answers

Analyse information gaps amongst community members to feed into future content creation.

Keep up to date with all the new information that we put out on an ongoing basis and attend regular
trainings as required.

Dissemination of hard copy/printed IEC materials.

Job Requirements:

Qualification and Requirements:

A community member, who is from the community he/she will work in

High emotional intelligence (our users are in difficult periods of their lives and the staff need to
empathize with them).

A native speaker of our audiences’ key languages Dari / Pashto

Good Communication skills in English.

An excellent level of English.

Ability to apply communication guidelines in written responses.

Integrity.

An understanding of the power and importance of accurate information and the ability to exercise
strong judgement in ensuring all answers are accurate.

Ability to work autonomously.

Respect for people of all walks of life.

A team player.

Strong computer proficiency and well acquainted with basic software tools - can navigate autonomously
in Windows, Android, Skype, Microsoft Office and Google docs.

Preferably, knowledge of social media platforms, especially Facebook and whatsapp, and cultural use of
these platforms.

The commitment to going above and beyond in the quest to give people in crisis accurate information.

An accredited bachelor's degree or diploma in social work or a related field.

Submission Guideline:

For IRC- Afghanistan Internal Candidates:

(“ The IRC encourages employees to remain in a position for at least one year and be in good standing
before applying for another position within the organization. if an employee is interested in a vacant
position within the organization, he/she must inform his/her supervisor in advance before applying for a
new position”)

(However, 1 year is proposed based on the approved policy but we encourage IRCA employees to
remain up to 6 months and above to be given chance to compete for an opportunity in the organization)
All qualified candidates are requested to open the given link and follow the instructions:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/41608?c=rescue

applications received without a given link and/or online system will be disqualified and removed from
the entire process.

Shortlisted candidates will be directly contacted for a written test and after that for interviews. If you
are not contacted TWO or FOUR WEEKS after the closing date .please know that your application has not
been successful for the post. IRC Afghanistan Country Office, Qala-e-Fathullah, Street # 3, District 10, Old
UNOCHA Office, Beside Fatemia Mosque.

Submission Email:

Refer to submission guideline

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