VISION:

An independent and progressive barangay advocating principles and practices of

good governance that help build and nurture honesty and responsibility among its public
officials and employees and take appropriate measures to promote transparency in
transacting with the public.

MISSION:

To be able to actively carry out the mandates and ensure transparency, honesty
and efficiency in the delivery of services in the barangay.

I. Frontline Services Offered

a. The following are the services offered:

1) Issuance of Barangay Certification

2) Issuance of Barangay Clearance
3) Issuance of Community Tax Certificate
4) Reproduction of Barangay Records, Data, and Similar Documents
5) Use of Barangay Facilities and Properties
6) Socio-economic Services
7) Health Services
8) Environmental Services
9) Issuance of Certification to File Action (CFA), Certification to Bar Action Or
Certification to Bar Counterclaim (CBC)
10) Issuance of Barangay Protection Order (BPO)

Except for the issuance of Barangay Protection Order (BPO), all barangay
transactions under this Citizen’s Charter shall be conducted at 8:00 a.m. to 5:00
p.m.

All officers and employees of the barangay who directly attend to the
frontline services, shall at all times, wear identification card or nameplates.

b. How to avail the frontline services

All requests for frontline services must be in writing using the attached
request slip for the following.

1) BARANGAY CERTIFICATIONS – are issued by the barangay depending

on the purpose of the client, such as certificate of residency, of good
standing in the community, no pending case filed in the barangay, etc.
The barangay in the exercise of its taxing power may levy fees and
charges for services rendered.

Service Offered: Issuance of Barangay Certification

 Clients: barangay residents, barangay associations, organizations,

students

 Requirements:
  For Old residents: Valid ID (school ID, company/office ID,
voter’s ID and the likes) ; and Community Tax Certificate
(CTC);

 For new residents: Valid ID, CTC, and endorsement from

any of the following:

 Purok Leader
 Homeowners’ Association President
 Barangay Officials;
 Barangay residents known to barangay officials

 Steps in securing a Barangay Certification:

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk 5 minutes Desk Officer
Officer for a request slip and fill up the ________________________
same _
Step 2. Submit the request slip together 5 minutes Brgy. Sec.
with the requirements ________________________
_
Step 3. Pay Certification fee Php 5 minutes Brgy. Treasurer
_____.00, & ask for receipt (per Barangay ________________________
Ordinance No. _____, s. ________) _
Step 4. Get your Certification 5 minutes Brgy. Sec.
________________
/Punong Brgy
_____________
Total Response Time (w/in the day) 20 minutes

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. In the Barangay Hall, ask the _____ minutes Brgy. Sec.
Barangay Secretary to prepare the ________________________
Barangay Certification _
Step 2. Ask the Punong Barangay to sign _____ minutes Punong Brgy.
the Barangay Certification ________________________
_
Step 3. Pay the Certification Fee of PhP _____ minutes Brgy. Sec.
____.00 and ask for receipt (per Barangay ________________________
Ordinance No. ____, s. ______) _
Total Response Time (w/in the day) ____ minutes

2) BARANGAY CLEARANCE - a requirement before the city or municipality

issues any license or permit for any business or activity. The barangay
 clearance is obtained from the barangay where the intended business or
activity is located or conducted.

 Service Offered: Issuance of Barangay Clearance as a requirement for

the City/Municipal Business Permit (Mayor’s Permit)

 Clientele: Corporations, Traders, Retailers, Businessmen, etc.

 Requirements:

 Valid ID (company/office ID, voter’s ID, etc.)

 Community Tax Certificate (CTC)

 Steps in securing this type of Barangay Clearance:

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk
_____ minutes Desk Officer _____________
Officer for a request slip and fill up the same
Step 2. Submit the request slip together with
_____ minutes Brgy. Sec. _______________
the requirements
Step 3. Pay Clearance fee of Php ______.00,
Brgy. Treasurer
& ask for receipt (per Brgy. Ordinance No. _____ minutes
___________
___, s. _____)
Brgy. Sec. _______________
Step 4. Get your Barangay Clearance ____ minutes
/Punong Brgy ____________
Total Response Time (w/in the day) ____ minutes

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. In the Barangay Hall, ask the _____ minutes Brgy. Sec.
Barangay Secretary to prepare the ________________________
Barangay Clearance _
Step 2. Ask the Punong Barangay to sign _____ minutes Punong Brgy.
the Barangay Clearance ________________________
_
Step 3. Pay the Clearance Fee of PhP _____ minutes Brgy. Sec.
____.00 and ask for receipt (per Barangay ________________________
Ordinance No. ____, s. ______) _
Total Response Time (w/in the day) ____ minutes

 Service Offered: Issuance of Barangay Clearance for small business

(with gross sales or receipts of Php50,000.00, in case of city barangays and
Php 30,000.00 or less for municipal barangays)

 Clientele: Hawkers, peddlers, sari-sari store owners, etc..

  Requirements:

 Valid ID (school ID, company/office ID, voter’s ID etc. ); and

 Community Tax Certificate (CTC)

 Steps in securing this type of barangay clearance

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk
____ minutes Desk Officer _____________
Officer for a request slip and fill up the same
Step 2. Submit the request slip together with Bgy. Sec.
____ minutes
the requirements ________________
Step 3. Pay Clearance fee of Php ______.00,
& ask for receipt (per Barangay Ordinance ____ minutes Bgy. Treasurer ___________
No. ____, s. ________)
Bgy. Sec.
Step 4. Get your Barangay Clearance ____ minutes _______________ /Punong
Bgy _____________
Total Response Time (w/in the day) ____ minutes

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. In the Barangay Hall, ask the _____ minutes Brgy. Sec.
Barangay Secretary to prepare the ________________________
Barangay Clearance _
Step 2. Ask the Punong Barangay to sign _____ minutes Punong Brgy.
the Barangay Clearance ________________________
_
Step 3. Pay the Clearance Fee of PhP _____ minutes Brgy. Sec.
____.00 and ask for receipt (per Barangay ________________________
Ordinance No. ____, s. ______) _
Total Response Time (w/in the day) ____ minutes

 Service Offered: Issuance of Tricycle/Pedicab Clearance

 Clientele: drivers and operators of tricycle/pedicab

 Requirements:
 Bio-Data;
 Community Tax Certificate;
  Clearance from Tricycle Operators and Drivers Association
(TODA) and Photocopy of Franchise or from PEDICAB
Association; and
 Photocopy of ID as TODA Member
 Steps in securing this type of barangay clearance

(Standard)
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk
____ minutes Desk Officer _____________
Officer for a request slip and fill up the same
Step 2.Present the requirements ____ minutes Desk Officer _____________
Step 3. Pay Clearance fee of Php _____.00,
& get official receipt (per Barangay ____ minutes Bgy. Treasurer ___________
Ordinance No. ______, s. _____)
Bgy. Sec.
Step 4. Get your Barangay Clearance ____ minutes ________________ /Punong
Brgy ____________
Total Response Time (w/in the day) ____ minutes

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
1. In the Barangay Hall, ask the Barangay ____ minutes Brgy. Sec.
Secretary to prepare the Barangay ________________
Clearance
2. Let the Punong Barangay sign the said ____ minutes Punong Brgy.
document, ________________________
_
3. Pay the Clearance Fee of PhP ____.00 ____ minutes Brgy. Sec.
and ask for receipt (per Barangay ________________
Ordinance No. _____, s. ________)
Total Response Time (w/in the day) ____ minutes

3) COMMUNITY TAX CERTIFICATE (CTC) - The barangay may issue CTC

provided the Barangay Treasurer is deputized by the City/Municipal
Treasurer.

 Service Offered: Issuance of CTC (Cedula)

 Clientele: Residents, businessmen, corporation

 Steps in securing CTC:

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Brgy. ___ minutes Duty Officer – Brgy. Tanod
Tanod to accompany you to the Brgy.
Secretary/Treasurer
Brgy. Treas. ______________
Step 2. Pay the cost of CTC (Cedula) ____ minutes
/Brgy. Sec. _______________
Bgy. Treas.
Step 3. Get your CTC _____ minutes
_______________
____
Total Response Time (w/in the day)
minutes

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
1. In the Barangay Hall, ask the Barangay ___ minutes Brgy. Treas. ______________
Treasurer to assist you in filling-up the
needed information in the CTC (Cedula).
2. Pay the cost of CTC. ___ minutes
Total Response Time ___
minutes

4) BARANGAY RECORDS, DATA, AND SIMILAR DOCUMENTS - The

barangay maintains records and public documents such as, but not limited
to, Registry of Barangay Inhabitants (RBIs), Financial Records, List of
Registered Voters, Barangay Blotters and similar documents.

Fees and charges may be imposed for the reproduction or

photocopy of barangay records.

 Service Offered: Reproduction of Barangay Records, Data and Similar

Documents

 Clientele: Residents, businessmen, corporation, government offices

 Steps in securing barangay records, data, and similar document:

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk
Officer for a request slip and fill up the ____ minutes Desk Officer ______________
same
Step 2. Pay the cost of reproduction of
documents requested (per Barangay ____ minutes
Bgy. Treas.
Ordinance No. ______, s. ________)
_______________
Step 3. Get you the copy of the document
____ minutes
requested
Total Response Time (w/in the day) ____ minutes

The cost of reproduction of documents are:

1. Copy of Barangay Blotter - (PhP____.00/page)

2. Copy of Barangay Financial Statement - (PhP____.00/page)
 3. List of Barangay Residents - (PhP____.00)

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. In the Barangay Hall, ask the Brgy. Sec.
Barangay Secretary to provide you the copy ____ minutes ________________________
of the documents you need to reproduce _
Step 2. Pay the reproduction cost.
____ minutes
___
Total Response Time (w/in the day)
minutes

The cost of reproduction of documents are:

1. Copy of Barangay Blotter - (PhP____.00/page)

2. Copy of Barangay Financial Statement - (PhP____.00/page)
3. List of Barangay Residents - (PhP____.00)

5) BARANGAY FACILITIES AND PROPERTIES - The barangay may collect

reasonable fees and charges for the use of barangay owned properties or
service facilities. A corresponding barangay ordinance is required as basis.

 Service Offered: Use of Barangay Facilities and Properties

 Clientele: Residents, Sports Players; Traders, etc.

 Steps:

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk Desk Officer
_____ minutes
Officer for a request slip and fill up the same _____________
Step 2. Pay the cost of facilities requested _____ minutes Bgy. Treas. _____________
_____
Total Response Time (w/in the day)
minutes

The cost of rentals of barangay properties and facilities, suggested are:

 Multipurpose hall, pavement, plaza, etc - (PhP_____.00/hour)

 Sound system - (PhP_____.00/day)
 Solar dryer - (PhP______.00/day)
 Sports facilities - (PhP____.00/hour)

OR
(Suggested)
 Duration of
Follow These Steps Accountable Person
Transaction
Step 1. In the Barangay Hall, state to the
Brgy. Treas.
Barangay Treasurer the property/facility _____ minutes
________________________
you will rent.
_
Step 2. Pay the cost of facilities requested _____ minutes
_____
Total Response Time (w/in the day)
minutes

The cost of rentals of barangay properties and facilities, suggested are:

 Multipurpose hall, pavement, plaza, etc - (PhP_____.00/hour)

 Sound system - (PhP_____.00/day)
 Solar dryer - (PhP______.00/day)
 Sports facilities - (PhP____.00/hour)

6) SOCIO-ECONOMIC SERVICES – the local government units, in

promoting the general welfare of its constituents, encourage and support
the development of appropriate and self reliant scientific and technological
capabilities of its constituents.

 Services Offered: Livelihood Training - Livelihood Training (No fee

required)

 Clientele: Residents

 Requirements:

 At least 18 years old

 Barangay Certification that he/she is a resident of Barangay

___________________

 Community Tax Certificate (Cedula)

 2 pcs. 2x2 ID Picture

 Steps

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask the Desk
____ minutes Desk Officer _____________
Officer for a request slip and fill up the same
Step 2. Go to Livelihood and Cooperative Kagawad
Development Office and present the _______________ ,
____ minutes
requirements for Assessment and Chairman of Livelihood
Verification Committee
Kagawad
_______________ ,
Step 3. Decision (Approved or Disapproved) ____ minutes
Chairman of Livelihood
Committee
Total Response Time (w/in the day) ___ minutes
 OR
(Suggested)

Duration of
Follow This Step Accountable Person
Transaction
In the Barangay Hall, present the SBrgy. Member
requirements for Assessment and Verification ____ minutes ________________________
of Livelihood Committee Chairman of the _
Sangguniang Barangay for his/her approval Chairman of Livelihood
or diapproval. Committee

 Service Offered: Issuance of Certification for Senior Citizen and Solo

Parent as prerequisite for the Issuance of Senior Citizen and Solo
Parent ID

 Clientele: Senior Citizen and Solo Parent

 Requirements:

 Barangay Certification that the applicant is a resident of the

Barangay _______________

 In the case of Senior Citizen, copy of birth certificate

 For solo parent, marriage contract and or copy of birth certificate

of dependent

 Community Tax Certificate

 Two (2) pcs. 2 x 2 ID picture

 Steps
(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall, ask the
Desk Officer for a request slip and fill ____ minutes Desk Officer _____________
up the same
Step2. Present the requirements for
____ minutes Desk Officer _____________
assessment
Step3. Printing/Preparation of
____ minutes Brgy. Sec. _______________
Certification
Step4. Get Certification of Residency
Senior Citizen, ___ Brgy.
(for senior citizen); and Verification
minutes.; Solo Parent; Sec.________________ &
of the barangay that the former is a
__ day Punong Brgy. ___________
solo parent (for solo parent).
Senior citizen, __
Total Response Time (w/in the day) mins.;
Solo Parent, __ day

OR
(Suggested)
 Duration of
Follow These Steps Accountable Person
Transaction
Step 1. In the Barangay Hall, present
Brgy.
the requirements for assessment of the ____ minutes
Sec.________________
Brgy. Secretary.
Step 2. The Brgy. Secretary prints/
prepares the Certification of Residency Brgy.
(for senior citizen) or verification of the ____ minutes Sec.________________ &
barangay that you are a solo parent (for Punong Brgy. ___________
solo parent)
Senior citizen,
___ minutes;
Total Response Time (w/in the day)
Solo Parent,
___ minutes

7) HEALTH SERVICES – is one of the responsibilities of the national agency

devolve to the LGU. For the barangays, health and social welfare include
maintenance of barangay health center and day care center.

 Services Offered: Immunization (for measles, anti-polio, cholera)

 Clientele: Infants and young children

 Requirement: Proof of barangay residency of parents or guardians

 Steps

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall or Barangay
Brgy. Health Worker or Aide
Health Center and completely fill-up the ____ minutes
_______________________
request slip
Step2. For new patients, fill up the For new patients,
information sheet/patient’s profile, and get ____ minutes;
the health booklet; For old patients, bring for old patients, Brgy. Health Worker or Aide
the health booklet every visit and present ____ minutes _______________________
to the attending health worker. Have
patient’s file updated
Brgy. Health Worker or Aide
Step3. Get the desired Immunization ____ hour
_______________________
Brgy. Health Worker or Aide
Step4. Get schedule for next visit _____ minutes
_______________________

Total Response Time __ hour, __

New patients mins.
Old patients __ hour, __
mins.

OR
(Suggested)

Follow These Steps Duration of Accountable Person

 Transaction
Step1. In the Barangay Hall, the new For new patients,
patients fill up the information ____ minutes;
sheet/patient’s profile, and get the health
Brgy. Health Worker or Aide
booklet;
_______________________
For old patients, bring the health booklet For old patients,
every visit and present to the attending ____ minutes
health worker. Have patient’s file updated
Brgy. Health Worker or Aide
Step2. Get the desired Immunization ______ hour
_______________________
Brgy. Health Worker or Aide
Step3. Get schedule for next visit _____ minutes
_______________________

Total Response Time __ hour, __

New patients mins.
Old patients __ hour, __
mins.

 Maternal Care (Pre-natal and Post-natal)

 Clientele: Women Residents

 Requirements:

 Proof of Residency in the barangay (can be checked with the

Registry of Barangay Inhabitants); and
 CTC

 Steps

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall or Barangay
____ minutes Brgy. Health Worker or Aide
Health Center and completely fill-up the
_______________________
request slip
Step2. For new patients, fill up the
For new patients,
information sheet/patient’s profile, and get
____ minutes;
the health booklet; For old patients, bring Brgy. Health Worker or Aide
the health booklet every visit and present _______________________
For old patients,
to the attending health worker. Have
_____ minutes
patient’s file updated
Brgy. Health Worker or Aide
Step3. Get the necessary natal check-up ______ hour
_______________________
Brgy. Health Worker or Aide
Step4. Get schedule for next visit ____ minutes _______________________
Total Response Time
New patients __ hour, __ min.
Old patients __ hour, __ min.
 OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
Step1. In the Barangay Hall, the new For new patients,
patients fill up the information ____ minutes;
sheet/patient’s profile, and get the health
Brgy. Health Worker or Aide
booklet;
_______________________
For old patients, bring the health booklet For old patients,
every visit and present to the attending ____ minutes
health worker. Have patient’s file updated
Brgy. Health Worker or Aide
Step2. Get the necessary natal check-up ______ hour
_______________________
Brgy. Health Worker or Aide
Step3. Get schedule for next visit _____ minutes
_______________________

Total Response Time __ hour, __

New patients mins.
Old patients __ hour, __
mins.

 Service Offered: Medical and Dental Service (Consultation, Cleaning

and Tooth Extraction)

 Clientele: Residents

 Requirements:

 Proof of Residency in the barangay (can be checked with the

Registry of Barangay Inhabitants)

 CTC

 Steps

(Standard)

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall or Barangay
Brgy. Health Worker or Aide
Health Center and completely fill-up the _____ minutes
_______________________
request slip
Step2. For new patients, fill up the
information sheet/patient’s profile, and get For new patients,
the health booklet; For old patients, bring ____ minutes; Brgy. Health Worker or Aide
the health booklet every visit and present for old patients, _______________________
to the attending health worker. Have _____ minutes
patient’s file updated
Attending Medical or Dental
Step3. Get the necessary medical or
______ hour doctor
dental services
_______________________
Brgy. Health Worker or Aide
Step4. Get schedule for next visit _____ minutes
_______________________
Total response Time __ hour, __
 New patients min
Old patients __ hour, __
min

OR
(Suggested)

Duration of
Follow These Steps Accountable Person
Transaction
Step1. In the Barangay Hall, the new For new patients,
patients fill up the information ____ minutes;
sheet/patient’s profile, and get the health
Brgy. Health Worker or Aide
booklet;
_______________________
For old patients, bring the health booklet For old patients,
every visit and present to the attending ____ minutes
health worker. Have patient’s file updated
Step2. Get the necessary medical or Brgy. Health Worker or Aide
______ hour
dental services _______________________
Brgy. Health Worker or Aide
Step3. Get schedule for next visit _____ minutes
_______________________

Total Response Time __ hour, __

New patients mins.
Old patients __ hour, __
mins.

8) ENVIRONMENTAL SERVICES – for the barangays, one of the basic

services and facilities include those related to general hygiene and
sanitation, beautification and solid waste collection.

These services are provided by the barangays for environmental

protection and sustainability.

 Services Offered: Garbage Collection

 Clientele: Residents, Companies

 Steps:
(Standard)

Follow These Steps Response Time Accountable Person

Step1. Go to Barangay Hall and inquire
Brgy. Utility Worker
on the schedule of collection of garbage in Within the day
_______________________
your respective area
Step2. Bring segregated garbage in
designated drop off points or have it Brgy. Utility Worker
collected in your respective homes at _______________________
designated time

OR
(Suggested)
 Follow These Steps Response Time Accountable Person
Step1. In the Barangay Hall, inquire on
the schedule of collection of garbage in ___ minutes Brgy. Sec. _______________
your respective area
Step2. Bring segregated garbage in
designated drop off points

 Service Offered: Issuance of Clearance as a prerequisite of

city/municipality for the issuance of permit to cut trees.

 Clientele: Residents and non-residents

 Requirements:

 Valid ID

 Community Tax Certificate (CTC)

 Proof of ownership of the property where the tree is located

(Standard)

Follow These Steps Response Accountable Person

Time
Step1. Go to Barangay Hall and ask the
___ minutes Punong Brgy. ____________
Desk Officer/Barangay Staff
Step2. Present the requirements ___ minutes Punong Brgy. ____________
Step3. Pay Barangay Clearance fee per Bgy.
Brgy. Treas.
Ordinance No. ___ and get your Official ___ minutes
______________
Receipt
Step4. Get your barangay clearance ___ minutes Punong Brgy. ____________
Total Response Time ____ minutes

OR
(Suggested)

Follow These Steps Response Accountable Person

Time
Step 1. In the Barangay Hall, ask the Brgy. Sec.
Barangay Secretary to prepare the Barangay ________________________
___ minutes
Clearance _

Step 2. Let the Punong Barangay sign the ___ minutes Punong Brgy. ____________
said document
Step 3. Pay Barangay Clearance fee per Brgy. Sec.
Bgy. Ordinance No. ___ and get your ________________________
___ minutes
Official Receipt _

Total Response Time ____

minutes

9) Katarungang Pambarangay
 Services Offered:

 Certification to File Action (CFA) – issued by the Punong

Barangay/Pangkat Chairman upon request by the proper party when
the amicable settlement through mediation and conciliation failed,
and therefore corresponding complaint for the dispute may now be
filed in court.

Clientele: Complainants and Respondents

 Certificate to Bar Action (CBA) – issued by the Lupon

Chairman/Pangkat Chairman for the willful failure or refusal of the
complainant/s to appear for hearing before the Punong
Barangay/Pangkat Tagapagkasundo resulting to the dismissal of the
case.

Clientele - Respondent

 Certificate to Bar Counter-Claim (CBC) - issued by the Lupon

Chairman/Pangkat Chairman for the willful failure or refusal of the
respondents to appear for hearing before the Punong
Barangay/Pangkat Tagapagkasund resulting to the dismissal of the
case. The complainant may request for the issuance of the CBC.

Clientele - Complainant

 Requirement: Proof of Identity of proper party

 Steps:

(Standard)

Response
Follow These Steps Accountable Person
Time
Punong Brgy. or Pangkat
Step1. Go to Barangay Hall/Lupon Office and Chair
___ minutes
fill-up the request slip ________________________
_
Punong Brgy. or Pangkat
Step2. Present proof that the person Chair
___ minutes
requesting CFA/CBA/CBC is a proper party ________________________
_
Step3. Get Certification ___ minutes
___
Total response Time
minutes

OR
(Suggested)

Response
Follow These Steps Accountable Person
Time
Step 1. In the Barangay Hall, ask the
Brgy. Sec.
Barangay Secretary to prepare the requested ___ minutes
________________
Certification
Brgy. Sec.
________________
Step2. Present proof that the person Punong Brgy. or Pangkat
___ minutes
requesting CFA/CBA/CBC is a proper party Chair
________________________
_
Punong Brgy. or Pangkat
Step3. Let the Punong Barangay sign the Chair
___ minutes
said document ________________________
_
___
Total response Time
minutes

10) BARANGAY PROTECTION ORDER (BPO) – refers to the protection

order issued by the Punong Barangay or if PB is unavailable, by Kagawad,
ordering the offender to desist from committing or threatening physical
harm to the victim. It is effective for 15 days and is not extendible.

 Clients: Offended party; parents or guardian of offended party,

ascendants, descendants or collateral relative within 4 th civil degree
or consanguinity of affinity, DSWD, social worker of LGU; police
officers, Punong Barangay or Barangay Kagawad

 Procedures:

(Standard)

Response
Procedures Accountable Person
Time
Step1. Victim or petitioner survivor reports
incident to the barangay ____ minutes Punong Brgy. _____________

Step2. Desk officer refer to PB or

Kagawad. PB or Kagawad interviews victim, Punong Brgy./Brgy. Kagawad
____ minutes
records, and advices her to file an ________________________
application for BPO
Step3. PB/Kagawad conducts ex parte Punong Brgy./Brgy. Kagawad
proceedings for the issuance of BPO ________________________
Step4. PB/Kagawad issues BPO. In case
BPO is issued by the Kagawad, it should be
Punong Brgy./Brgy. Kagawad
attested to by the Kagawad that the PB is
________________________
unavailable.
Total Response Time

OR
(Suggested)

Response
Procedures Accountable Person
Time
Step1. Upon the victim or petitioner ____ minutes Brgy. Sec. _______________
survivor reports the incident to the
Barangay, the Punong Brgy. or Brgy.
Kagawad interviews the victim and advices Punong Brgy./Brgy. Kagawad
her to file an application for Brgy. Protection ________________________
Order (BPO).
Step2. Punong Barangay/Brgy. Kagawad
Brgy. Sec. _______________
conducts ex parte proceedings for the
Punong Brgy./Brgy. Kagawad
issuance of BPO. The Barangay Secretary
________________________
will record the proceedings.
Step3. Punong Barangay/Brgy. Kagawad
issues BPO. In case BPO is issued by the
Brgy. Kagawad, it should be attested to by Punong Brgy./Brgy. Kagawad
the Brgy. Kagawad that the Punong ________________________
Barangay is unavailable.
Total Response Time

II. PROCEDURE IN FILING COMPLAINTS - in relation to the services provided by

the barangay on the applications submitted by the clients.

Clientele: Residents, Traders, and other Affected Requesting Parties

Contact
Response
Follow These Steps Please Approach Number/
Time Address
1. Prepare a complaint-letter
addressed to Punong Brgy. Sec. ________
Barangay
Brgy. Kagawad
2. Hearing/investigation Within __ days
_________________
3. Complainant gets the decision
in writing of the action taken
by the Punong Barangay or
Punong Barangay
the explanation why the Within __ day
_________________
request is denied or delayed.
The decision may be an
apology or explanation
Total Response Time _______ days

III. ALLOWABLE PERIOD FOR EXTENSION

For the grant of clearance which require verification or on site inspection of

business sites, extension may be allowed up to seven (7) days only to conform with
Republic Act No. 7160, otherwise known as the “Local Government Code of 1991.”

IV. FEEDBACK MECHANISM

To know the satisfaction rating of the barangay service, feedback mechanisms

such as suggestion box or text messaging, e-mail or hotlines shall be provided.

Follow These Steps Action required Please Approach or

 Call Contact Number/
Address
For suggestions, request and Answer telephone calls, e-mails,
feedback on service experience take note of suggestions and
and inquiries, call or approach inform the Punong Barangay for
the Barangay Secretary consideration daily, before
closing.
The Brgy. Secretary checks on
Drop suggestions in the box
the suggestions, records an
available for the purpose in the
hour before closing time and
barangay
submits the same to the
Punong Barangay for
consideration.
 Sample of Request Slip

Province of Nueva Ecija

Municipality of __________________
Barangay _________________
Tel. No. _________________
e-mail address: ________________

Request Slip No. _ __

Name: ______________________________________
Address: ______________________________________
Telephone No. ______________________________________
Birthdate: ______________________________________
Civil Status ______________________________________
Gender: ______________________________________
Service requested:______________________________________
Purpose: ______________________________________
Date requested: ______________________________________
Received By: ______________________________________
Name and signature
Date & Time Received: _____________________

Request Approved/Disapproved :

Reason for disapproval:

______________________________________________
______________________________________________
______________________________________________

___________________
Name and Signature
Punong Barangay

( See posters for requirements)

 Submitted By:

____________________________________
Name and Signature
Task Force Head

Members :

____________________________________

____________________________________

____________________________________

____________________________________

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 Performance Pledge

We, the officials and employees of Barangay:

CALAWAGAN
pledge and commit to deliver quality public services
as promised in this Citizens’ Charter.

JOEY M. TUCAY

VICTOR A. MERCADO

JAIME B. TALANIA JR.

KEVIN D. EVANGELISTA

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