—_ oe oat REET JAYA VARMA SINHA wat Ha ea Wye aha, ARG HER {a tae CHAIRMAN & CHIEF EXECUTIVE OFFICER, RAILWAY BOARD EX OFFICIO PRINCIPAL SECRETARY GOVERNMENT OF INDIA MINISTRY OF RAILWAYS Sth September, 2023 Dear Railway Parivaar, Indian Railways has a rich and enduring legacy spanning over 150 years. In recent years, we have embarked on a transformative journey marked by unprecedented investments in tracks, rolling stock, stations, and terminals. I would like to underscore our key priorities as we collectively work towards our shared objectives, Indian Railways’ Panch Pran. 1. Safety is Paramount: We must recognize that every accident can be prevented, and it is incumbent upon us to ensure strict adherence to established safety protocols. It is imperative that we actively engage in the field, setting an exemplary standard for all. 2, Integrity as Public Servants: Integrity is non-negotiable in our role as public servants. We shall maintain a zero-tolerance stance towards any acts of misconduct We shall continue to enhance transparency in our processes 3. Capacity Augmentation: The Government of India has demonstrated immense confidence in Indian Railways through an investment of Rs. 2.4 lakh crore in the current fiscal. Our primary focus should be on executing projects efficiently, avoiding both time and cost overruns. This will ensure that the benefits of this substantial investment reach our ultimate customers. 4, Revenue Generation: Indian Railways takes pride in its ability to be financially self-sustaining, The previous financial year witnessed record-high loading and revenue figures. With almost half the year behind us, I urge each one of you to redouble your efforts to meet the targets for the current fiscal. 5. Customer Amenities and Experience: The services we offer should epitomize the aspirations of New India. Whether it pertains to punctuality, cleanliness, catering, or addressing customer grievances, we must strive to deliver the highest standards of service, consistently placing the customer at the forefront of our efforts. L extend my best wishes to all of you and expect that every member of the railway family will rise to the occasion, delivering their very best for our nation, ace 1. fot rczamny, aahinn 2 May be chetatit alt ie PHD. 4 “a Des ofc & a aan (Jaya Varma Sinha) ma Hale Sipe ecw, ‘Tol.: 011-23384010, Fax : 011-23381453, Email: crb@rb.rallnet.gov.in= —___________, Vag G2& wren wat Pret aaa ud pr orient arent, JAYA VARMA SINHA wet WA CHAIRMAN & CHIEF EXECUTIVE OFFICER, RAILWAY BOARD EX OFFICIO PRINCIPAL SECRETARY (GOVERNMENT OF INDIA MINISTRY OF RAILWAYS ferie: 05.09.2023 Rraka afar, ura ta a Og ah af a afte a oma eae wi cikeedt Reed 31 Reel oe aul 8 eu fare & ou eR doh Swen agra gute Aas aaaat A ORO Te a BR Retoy, ae eie, Vardi oi eelset A sega Ade fe a1 1 va undty Ya & vie wot a a oe & we vee & fie ei & forra card gen urerftenan Prafataa 8: 1. Ben eatok ea ug arex aert dhm fe ee gle Tat or aad 81 gee fre oats fe ea eats een aera ar Hers & wer wy eH on ara a AA A ant ae Frnt oft gael & fare rere aaa pis 2. Samant: detae a yfter 4 Sarat & até washer ae fie aT evar ert at at FAR Fey rag & er ona Bo eg, eH we A aa ag Me 1 3. Peweniae: ura weR a ag fiesta 24 eager & Rae a nates ver ore ee meRg fr 1 eo aetna a i Woe walter a er et af 2 Pei way sik ame 4 Of a wei oe eT Si fe ROR & ‘Beer FT FLAT HT AT etek: SAR TET HY FAA Tea Yor: via Ye wt fata eo a sree sar Boneh amet ue we 21 foal far av 9 cart sik aera 4 feats agile’ gl ora ae Far ener aa Ge 8, ote 8 ome omar axe g fo arg far ad & cent ot ree & eg TUT eT 5. are afaent otk argue a Beak HAT: SANG Bard Taree sie ay urea at strepienait wl vee at aeel ae oe SRT, MAT, GA-T al TT Sal Bt Rar a FranU et aa 8 ga Sar or Sea Aw aE RET SMT Tew wala Sel oc TTT Hoe wales ere or eT Fong aH ot one queperti ach ¥ otk oem ae ¥ fe as Prato Reta oRaK a Wee Way st age SARS Tas CT | set rar aa fe Rall Bhawan, Ralsina Road, New Dethi-110 001. 11-23384040, Fax: 011-23381453, Email: crb@rb.rallnet.gov.in