REPORT ON INTERNSHIP

Undertaken at

TVS MOBILITY PVT LTD

Submitted by

M. ABURAR
(RRN:220292601067)

In partial fulfilment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

DEPARTMENT OF MANAGEMENT STUDIES

CRESCENT SCHOOL OF BUSINESS
SEPTEMBER 2023
 DECLARATION

This report on internship undertaken at “TVS Mobility PVT LTD” is my original contribution and the
work reported herein does not form part of any other report or dissertation on the basis of which a degree
or award was conferred on an earlier occasion on any other candidate.

SIGNATURE OF THE STUDENT:

DATE:
NAME OF THE STUDENT: M. ABURAR

(DEPT.SUPERVISOR) SIGNATURE SIGNATURE

Dr. HAIDER YASMEEN Dr. K. SRINIVASAN
Professor Dean of the Department
Department of management studies Department of management Studies
B.S.A Crescent Institute of B.S.A Crescent Institute of Science &
Science & technology technology
Vandaloor, Chennai-48 Vandaloor, Chennai-48
 ACKNOWLEDGEMENT

First I wish to express my sincere gratitude to Mr.Murali sir for providing me an

opportunity to do my internship at TVS Mobility PVT LTD. For me, it was a unique
experience to study about Logistics and Service.This internship period was a great
chance of learning and professional development

Now I express my deepest sense of gratitude to Dr. Srinivasan, Dean, Department of

Management Studies, for providing us an opportunity to do the internship

I also express my deepest thanks to Dr. Haider Yasmeen for giving necessary advice
and guidance. She has arranged all facilities to make our internship programme
more meaningful. Her research papers and PowerPoint Presentations were very
useful for me. I thank him for his valuable guidance.

I also wish to express my gratitude to the officials and staff members who rendered
their help during my internship period.

Finally, I would like to extend my deep gratitude towards my family and my friends
for their support in carrrying out this work successfully.
 TABLE OF CONTENTS
CHAPTER PAGE
TITLE
NO NO
COMPANY PROFILE
1
(3 to 5 pages)
ORGANISATION CHART/S
2
(1 to 4 pages)
BRIEF JOB DESCRIPTION DURING THE INTERNSHIP
3
(one page)
DETAILED ACTIVITIES CARRIED OUT DURING
INTERNSHIP
4
(10 to 15 pages)

LEARNINGS & KEY TAKE AWAY FROM THE INTERNSHIP

5
(2 to 4 pages)
Company profile:

TVS Mobility
Innovation. Expertise. Global Footprint

TVS Mobility Private Limited is a global automobile corporate dealer and India's largest distributor
specializing in developing and supplying market- leading automobile solutions. Combining value with
technical expertise, we deliver a high level of service along with a vast inventory of quality parts -
competitively, and at scale.

With our strong industry knowledge, expansive network, and leading processes, we take the
complexity out of doing businessin the automotive market. Having served the automobile industry for over
100 years, our strength lies in the relatiDBACK we build and the value we deliver by mergin expertise
with a global force.

TVS Mobility has been serving the commercial trucking industry for over seven decades (over 70
years), giving us an acute understanding of the sector. We take great pride in being associated with Ashok
Leyland since its inception, holding the majority market share for Ashok Leyland vehicles in South India.

Ashok Leyland vehicles are known for their quality, durability, and performance, making them a
trusted choice for businesses. TVS Mobility with its superior dealership contributes to 17-20% of their
total sales PAN India in ICV and HCV range of vehicles. Each of our dealerships is dedicated to providing
premium support to our customers including vehicle sales, service and parts across Tamil Nadu, Kerala,
Karnataka (with a joint partner) and Madhya Pradesh.

The TVS Group traces its origins to a rural transport service, founded in 1911 in Tamil Nadu, India.
Today, this renowned business conglomerate remains faithful to its core ideals of trust, values, service and
ethics.

The TVS Group is India's leading supplier of automotive components and one of the country's most
respected business groups. With a combined turnover of more than over $ 6.5 Billion, the TVS Group
employs a total workforce of close to over 39,000 employees. Charting a steady growth path of expansion
and diversification, it currently comprises around over 50 companies. These operate in diverse fields that
range from two-wheeler and automotive component manufacturing to automotive dealerships, finance and
electronics. Uniting these multiple businesses is a common ethos of quality, customer service and social
responsibility.
 Ashok Leyland is an Indian multinational automotive manufacturer, with their headquarters in
Chennai. It is owned by the Hinduja Group. It was founded in 1948 as Ashok Motors which became Ashok
Leyland in the year 1955. Ashok Leyland is the second largest manufacturer of commercial vehicles in
India (with a market share of 32.1% in 2016), the third largest manufacturer of buses in the world, and the
tenth largest manufacturer of trucks.

With the corporate office located in Chennai, its manufacturing facilities are in Ennore, Bhandara,
two in Hosur, Alwar and Pantnagar. Ashok Leyland also has overseas manufacturing units with a bus
manufacturing facility in Ras Al Khaimah (UAE), one at Leeds, United Kingdom and a joint venture with
the Alteams Group for the manufacture of high-press die-casting extruded Aluminium components for the
automotive and telecommunication sectors. Operating nine plants, Ashok Leyland also makes spare parts
and engines for industrial and marine applications.

Ashok Leyland has a product range from 1T GVW (Overall Vehicle Weight) to 55T GTW (Overall
Trailer Weight) in trucks, 9 to 80-seater buses, vehicles for defence and special applications, and diesel
engines for industrial, genset and marine applications. In 2019, Ashok Leyland claimed to be in the top 10
global commercial vehicle makers. It sold approximately 140,000 vehicles (M&HCV and LCV) in 2016.
The company has passenger transportation options ranging from 10 seaters to 74 seaters (M&HCV = LCV).
In the trucks segment, Ashok Leyland primarily concentrates on the 16 to 25-ton range and has a presence
in the 7.5 to 49 ton production range.

WE HAVE 62+ WORKSHOPS AND WE

SERVICE AROUND 3,00,000 VEHICLES EVERY
YEAR. With a strong team of nearly 2500 employees in
Service & 500 employees in Sales, we
are committed to deliver top tier
performance. As a testimony to our
superior service, we are delighted to
have sold over 25000 BS VI, a
special duty emission standard
vehicle, within a short span from its
launch.
FOUNDER

T. V. Sundram lyengar is the founder of TVS Motor Company .

Thirukkurungudi Vengaram Sundram lyengar (22 March 1877 - 28 April 1955)
was an Indian industrialist and automobile pioneer. In 1911, he founded T. V.
Sundram lyengar & Sons, a bus company which later diversified into automobile
production and emerged as the parent company of the TVS Group, one of India's
biggest business conglomerates.'] With his humble beginning as a lawyer, he grew
into one of the most successful industrialists of his time. The flagship company of the
group is TVS Motors established by his son T. S. Doraiswamy. He laid foundation for road transport
industry in the erstwhile Madras Presidency through the state's first bus service. The TVS group he thus
started now extends from motor industry, auto services to financial services

Sundram Iyengar later quit his jobs and laid the foundation for the motor transport industry in South India
when he first started a bus service in the city of Madurai in the year 1911. He established the T. V. Sundram
Iyengar and Sons Limited in 1911, which by his death in 1955, operated a number of buses and lorries
under the title of Southern Roadways Limited.This paved the way for the genesis of the TVS Group.

During the times of the second world war, Madras Presidency was met with petrol svehiclecity[citation
needed]. To meet the demands, Sundram Iyengar designed and produced the TVS Gas Plant. He also
started a factory for rubber retreading, besides two more concerns, the Madras Auto Service Ltd and the
Sundaram Motors, a division of T. V. Sundram Iyengar & Sons Ltd. The former was the largest distributor
for General Motors in the 1950s. What started as a single man's passion soon became the business of a
family.

CEO

G Srinivasa Raghavan is the Global President & CEO of TVS Mobility

Private Limited and Managing Director of TVS Automobile Solutions
Private Limited. Juggling between various responsibilities, he has over 20
years of experience working globally across sectors like BFSI, Retail, Travel
& Transportation.
ORGANISATION CHART:
 JOB DESCRIPTION ABOUT INTERNSHIP

As a service department intern,My duty is to analyze the work done by the service team and the techniques
done by the mechanics to find and solve the problem.I have actively participated in analyzing the work
done by them.My duty is to analyze the work for whole day and end of the session I want to roport to my
incharge that what are all the work done,what are the problem identify by the mechanic and how the
mechanic using their experience to solve the problem.

Next I have learned how to make a job card for the particular vechile.If any vechile came for
service the first step is to prepare job card for the vechile according to the problems.On preparing job card
itself we can clearly identify the problems and condition of the vechile.Then after two days my incharge
allowed me to prepare job card and on that basis I gained a well knowledge about that particular sector.

Then I have learned about the billing procedure for the vechicles that are serviced.That was
completely done in the front office.That also I analyzed for two days and my incharge assign a task for me
to prepare a bill for the job card.I want to prepare a correct a bill for particular vachile according to the
problem.

And finally,I have contribute my whole effort to analyze the problem of the vechile and preparing
job card for the particular vechile according to the problem with full details and preparing the bills for the
job cards too.
DETAILED ACTIVITIES CARRIED OUT DURING INTERNSHIP

ANALYZATION OF WORK:
In the service area there will be a seven set of mechanics with their seven
assistants , for the seven sets of mechanics there will be two electrician when the vehicle came inside for
the service the first work of the mechanic is to completely check the vehicle inner and outer parts and want
to report to the in charge to prepare the job card .In other case the vehicle have come already with the
problem and that like case we can easily prepare a job card if any extra problem rise by the mechanic
means we want to get up from the vehicle’s owner and then only we can enter the problem in the job card

What is Job Card?

Whenever you go to get your vehicle serviced in an authorised
service stations, there is a physical job card which is opened. In most cases you are given
the green colour customer copy while you hand over the vehicle to them. This is made up
of thin thickness paper while a blue colour jobcard having more thickness which is a
vehiclebon copy of the green customer copy is retained by the workshop.

Now, till your vehicle is in the ASS, this job card is the most important document of yours
in the workshop for your vehicle. It doesn't stay at one place. It hops from once place to
another. It has an interesting journey. It could slightly differ from workshop to workshop
or OEM to OEM but the journey is broadly the same.

The job card contains all the important details about your vehicle like your vehicle
registration number, VIN, Engine number, your address, mobile phone number, date of
registration, job card number etc.

There is also an inventory check sheet where dents and scratches in your vehicle are noted.
Availability of stepney, jack, toolkit, hazard triangle etc. is noted before the customer copy
is given to you.

Then comes the most important part, the job which is to be done. It is either printed or hand
written. 1st Free Service, 2nd Free Service, 3rd Free Service, Paid Service, Running Repair,
Body Shop, Repeat Complaint etc. are the broad categories. Service Advisors and
dealerships are a little reluctant to open job card under "Repeat Complaint" as they don't
want to show higher percentage of repeat complaints. After that the service advisor is
supposed to write what all work is required in the vehicle as per schedule. In case of
additional complaints, service advisor notes down that as well. They also note down if any
Value Added Services are to done in the vehicle. As discussed before, they make incentives
on it. It is very important for Service Advisor to note down each and every complaint or
requirement of customer in the job card, because the same job card goes in the shop floor.

Step 1 - With Service Advisor : Once, taking sign off from customer, service advisor should
ideally note down the vehicle details in his/her daily register/file and then hand it over to
the floor supervisor. The register is helpful to keep a track of how many vehicles are in and
out, mobile number is also noted so one can call customer if required, if a customer calls to
follow up, service advisor can look at the register and update without going to the shop
floor. It also helps to track the VAS services sold on which incentives are to be made.

Step 2 - With Floor Supervisor : Service advisor then takes the Job card in the shop floor
and hand it over to floor supervisor. It is kept at a tray on Floor Supervisor desk and he
hands it over to the next available mechanic. If something is urgent or there are special
instructions, Service Advisor needs to inform the floor supervisor about it. It is very
important that Service Advisor has good relationship with Floor Supervisor so that his
vehicle can be allotted to a technician fast as well as being allotted to a good technician.
Floor supervisor also maintains his daily register with status of all job cards.

Step 3 - With Technician : Floor supervisor allots the job card to the technician who gets
available. The technician then goes to the parking lot with job card in hand. Finds the
vehicle and gets it in his allotted bay. Reads the job card and starts the work written in it.
For the parts already mentioned in the job card by the Service Advisor (Eg. Oils, Filters,
Coolants etc.), the technician takes the job card to the parts issue counter and gets the parts
mentioned in the job card. There is an entry for these parts also done in the job card. If
technician sees that more parts are required to be changed or more work is to be done, he
makes a note of it in job card and gives it to the service advisor.

Step 4 - With Service Advisor for customer approval : An experienced service advisor
would mostly know the parts and labour costs of regular repairs like Clutch, Brakes, Wipers,
etc. For things for which they are not sure, the Service Advisor goes to the spare parts
department and asks the part cost as well as availability. To confirm the labour costs, they
can check it in labour chart or in the Dealer Management System. A good service advisor
would not blindly believe what technician says but would check for himself, if whatever
the technician is asking is actually required. Once, they get the complete estimate of parts
and labour, they call the customer to take their approval. Customer is explained whatever
is required to be done in the vehicle and approximate cost for it. Usually they keep 10-20%
buffer so that in case a small sundry part is required to be changed, it can be done. Also, it
delights the customer if actual bill is lesser than estimate. If Service Advisor over estimates
the cost by a very high margin, then customer might even deny to do the work. On basis of
approval received or not received, the Service Advisor takes the job card to technician and
informs him what to do and what not to do. Which work is approved and which is not
approved by customer is also mentioned in the job card by Service Advisor.

Step 5 - With the technician while doing approved work : The technician starts working on
the vehicle for the jobs approved by the customer and confirmed by Service Advisor. The
job card is usually kept inside the vehicle usually in the sunvisor. To issue any additional
parts, the technician takes the job card to the spare parts issue window and gets them.
Usually for every issue of parts, a receipt is stapled to the job card which has details and
quantities of parts issued. It is a vehiclebon copy with original with spare parts team.

Step 6 - During Test Drive : Assuming that there is no more work required to be done and
everything is done properly, the vehicle is sent for a test drive to check if all complaints are
addressed. It is mostly taken for test drive by Final Inspector. In case there are some critical
things to be checked or if its a repeat complaint or a known customer, or if he is getting
bored in workshop, Service Advisor would also accompany the Final Inspector. They might
also tag along the technician at times. If some issue is repeating again and again, then even
Floor supervisor can come. It is very important that job card is in the vehicle during test
drive. In case traffic police stops and asks for papers, they can get away by just showing the
job card and mentioning that its a customers vehicle for service in workshop.

Step 7 - Closing the job card at shop floor : Once the Final Inspector and Service advisor
gives okay, the job card is signed by Final Inspector, Technician and Floor Supervisor. The
vehicle is sent for washing and job card is sent to the spare parts department.

Step 8 - Spare part audit : One of the executives of spare parts department cross checks each
and every part entry in the job card with the ones in system and then signs it. This is one of
the bottle necks because all off a sudden in evening, lots of job card gets closed and usually
there is only one spare parts executive who does this audit. Here also, the Service Advisor
has to ensure that his job cards move fast and put pressure on the parts executive to be quick.

Step 9 - With Billing Executive : This is another bottle neck. There is usually only one
billing executive in ASS. He/she gets lots of load during evening time. Billing executive
bills the customer for all the parts, labour and VAS. Service Advisor needs to have a good
relationship with this person so that their bills are made fast and the executive doesn't get
too adventurous adding lots of labour amount one after another! In some dealerships Service
Advisors themselves make the bills, but it can be a "conflict of interest" as advisor might
try to under bill if the amount is going above his estimate.

Step 10 - Audit by Accounting team: Next the job card goes to the table of a accounting
team member. They would verify if there is no amount pending from this customer. This
thing happens quickly as its very rare that dealership would have anything recoverable from
customer in first place as they strictly don't give credit. If its a corporate customer then they
might have a credit policy with the dealership, the account executive informs if they are
close to their credit limit or have crossed it. If crossed, then approval of Works manager is
required to release the job card. They would enter the bill amount as amount receivable
from the customer in the system.

Step 11 - With the service Advisor : Once bill is prepared and checked by the accounts
team, all the papers including bill, job card, feedback form etc. stays on the tray of the
Service Advisor waiting for customer.

Step 12 - Explaining the customer : Once the customer comes to collect the vehicle, the
service advisor takes the set of the papers as explained above (bill, job card etc.) and
explains the work done and the bill to the customer. Ideally, this discussion should happen
near the vehicle but its not possible for every customer, especially in evening when load is
high.

Step 13 - Cashier : Once customer is satisfied with the explanation done by the service
advisor, they are escorted by the Service Advisor to the cash counter to make the payment.
Even if there is zero bill, it is still taken to the cashier. Customer makes the payment to the
cashier, cashier enters in the system, makes the customer sign the job card that he is satisfied
with the work done and gives them the Gate Pass.

Customer shows the gate pass to the service advisor where customer is taken to his vehicle
again by the advisor. Customer gives the gatepass to the security, security checks it and
then opens the gate for customer to leave.
Step 14 - Filing : Next day all the job cards with cashier are filed. Day wise file is prepared
and the physical file is kept in dealership for the records. In case of any complaint by the
customer, the physical job card can be retrieved to check if everything was done properly,
approvals taken, who was the technician, who was final inspector etc.

So, as you can see the Job Card moves around the workshop while the vehicle goes for
service. The owner of the job card is the Service Advisor and he/she has to ensure that it
moves in the correct direction for all the open job cards in their name. A good and proactive
Service Advisor would always ensure faster movement of the Job Card.

At times you would have reached the workshop in the evening to collect your vehicle. The
vehicle is ready but still it is taking time for you to make the payment and take the delivery,
most likely it is because the Job Card is stuck somewhere above in the bottle necks and
Service Advisor runs helter-skelter to move it!

How to create an invoice for auto repair work.

To get paid for your knowledge and ability requires the right business tools. Follow these
steps to create an auto repair invoice.

Just as modern technology allows you to diagnose problems with sophisticated

automobiles, advanced business tools enable you to run a lean and profitable business.
Using PDF and e-signature solutions that integrate with your other business tools is
crucial for running an auto shop.

Customize your auto repair invoice.

Create and customize your business documents to reflect what is unique about your auto
repair service. You want your customers to immediately recognize when a document is
from your shop. Use the same color schemes, images, and logos throughout your printed
and digital materials to emphasize your brand.
Important information for your invoice template.

Include a section for each of the following when you create your auto repair invoice
template:

 A unique invoice number

 The date the work was completed
 A description of the parts and labor provided
 The date of the invoice
 The pre-work estimate amount
 The final amount payable
 Payment terms and payment instructions
 Contact information (for client invoice questions)
 Tools for creating an auto repair invoice template.

The right tools are critical in your shop and for your business. One of the most important
aspects of any software tool is how it integrates with other software vital to your
company. Pick a solution that’s flexible, easy to use, and yet powerful enough to make
your life easier.

You work hard to keep your business running smoothly. A professional-looking auto
repair invoice and estimating PDF with an integrated e-signature solution will enhance
your image and strengthen the relationships that allow your auto repair shop to grow.

Key takeaways:
Here are the key takeaways and gratitude internship development
that I learned from the internship I had done

 New and improved skill

 Knowledge of the field and understanding the industry
 Recommendation and reference
 New network
 Sense of professionalism
 Carrier direction clarity and career planning
 A job in or out of the company
 Completed projects and presentations