MOISELLE ROSE S.

ALPINDO
Purok 3, Batitang, Zaragoza, Nueva Ecija, Philippines 3110
+639190027219
moyssoriano@gmail.com

Resourceful Restaurant Chief with outstanding presentation and salesmanship

WORK EXPERIENCE

 Restaurant Chief
(January 2023 – Present)
BUFFALO WINGS AND THINGS (SM City Cabanatuan, Barangay. H. Concepcion Maharlika Highway,
Cabanatuan City, Nueva Ecija Philippines)

 Greet and escort guests/customers to their allocated tables.

 Assist in managing/handling guest restaurant reservations.
 Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon
request and aptly suggest additional options.
 Able to anticipate any unexpected guest needs with prompt and efficient reactions.
 Serve guest orders as per restaurant standards.
 Record transactions/orders in the Point of Sales terminal at the time of order
 Communicate order details to the kitchen staff, in particular VIP, special instructions, etc.

 CAPTAIN WAITRESS
(June 2012 – December 2022)
SHAKEYS (SM City Cabanatuan, Barangay H. Concepcion Mahalika Highway, Cabanatuan City, Nueva Ecija
Philippines)

• Train and supervise restaurant servers to give high standards of service in terms of time, quality, and personalization. 
• Supervises the mise-end-place of the assigned station to ensure a smooth service during operation. 
• Inspect table layouts in the station ensuring that they meet the standards set. 
• Check and ensure the serviceability of equipment and furniture. 
• Sell food and beverage to meet restaurant budgets. 
• Take food and beverage orders correctly. 
• Give wine service according to international practices. 
• Prepare flambe items, if offered by the restaurant, with showmanship and authenticity in preparation 
• Control the inventory of cutlery and service equipment allotted to the station. 
• Assign duties ensuring equity of work. 
• Ensure that staff meets hygiene and discipline standards.
• Ensure that the station is free from dust.

EDUCATION

 BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGER

Wesleyan University Philippines (Cabanatuan City, Nueva Eija, Philippines)
(June 2008-April 2012

SKILLS

 Customer service skills: Knowledge of different cuisines | Pleasing personality | Problem-solving | Conflict

management
 Soft skills: Communication | Strong memory | Attention to detail | Time management
 Leadership skills: Interpersonal relationship building | Teamwork and collaboration | Mentoring | Feedback
TRAINING

 SUPERFERRY 12 & 21
(February 13-18, 2011)
 FRONT OFFICE
DEPARTMENT
(April 25- June 5, 2011)
 SALES AND MARKETING
DEPARTMENT
(December 5, 2011 – January
29, 2012)
On-the-Job Training
(Cebu to Cagayan De Oro)
On-the-Job Training
(Greenland Leisure Suits, Cabanatuan City, Nueva Ecija,
Philippines)
On-the-Job Training
(Richville Hotel, 286 EDSA Crossing, Mandaluyong City,
Philippines)

SEMINARS
ATTENDED

 MACRO ASIA CATERING  GLORIA JEANS COFFEE BARISTA BASIC

SERVICE AN ASSOCIATE Wesleyan University-Philippines, Mabini Extension, Cabanatuan City
OF SATS (October 4, 2010)
Naia, Pasay City
(October 13, 2011)

 FORUM ON BUSINESS  HOTEL FAMILIARIZATION

THEORIES AND La Carmela De Boracay
PRACTICES College of (March 3, 2010)
Hotel and Restaurant
Management Function Hall,
Wesleyan University,
Philippines
(February 19, 2011)

 BASIC HOTEL  TOURISM IN THE ENVIRONMENT

OPERATIONS LECTURE Baguio Convention Center, City of Baguio Philippines
(January 30, 2009)
Crown Regency Suites,
Mactan Cebu City
(February 17, 2011)

 GSM BLUENIVERSITY  TOURISM PROGRAMS AND SERVICES OF THE DEPARTMENT

La Parilla Hotel,
Cabanatuan City Nueva
Ecija
(October 6, 2010)
TOURISM
Baguio Convention Center, City of Baguio Philippines
(January 30, 2009)
CHARACTER REFERENCES

Maridel V. Eslao, Ph. D

DEAN, College of Hotel and Restaurant
Institutional Management
Wesleyan University-Philippines
Mabini Extension Cabanatuan City

Gina Grace Bote

Restaurant Manager
Shakey’s SM City Cabanatuan
Maharlika Highway Cabanatuan City