Professional Documents
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BURNOUT
BURNOUT
Understanding of
and Willingness
to Help Suicide
Attempt Patients
Abstract
We examined whether burnout, depression, anxiety, stress, lifetime suicidal ideation,
self-efficacy in preventing suicide and demographic factors predicted the understand-
ing of and willingness to help suicidal patients among hospital healthcare workers.
A total of 368 healthcare workers from the major surgical and medical departments
1
Faculty of Health Sciences, Universiti Kebangsaan Malaysia, Kuala Lumpur, Malaysia
2
Department of Psychiatry, Pusat Perubatan Universiti Kebangsaan Malaysia, Kuala Lumpur, Malaysia
3
Hospital Putrajaya, Kementerian Kesihatan Malaysia, Putrajaya, Malaysia
4
Faculty of Health, Arts, and Design, Swinburne University, Hawthorn, Australia
5
Faculty of Medicine, Universiti Tunku Abdul Rahman, Kajang, Malaysia
6
Faculty of Social Sciences and Liberal Arts, UCSI University, Kuala Lumpur, Malaysia
7
Stats Consulting, Kuala Lumpur, Malaysia
Corresponding Author:
Lei Hum Wee, Faculty of Health Sciences, Universiti Kebangsaan Malaysia, Jalan Raja Muda Abdul Aziz,
50300 Kuala Lumpur, Malaysia.
Email: weeleihum@ukm.edu.my
470 OMEGA—Journal of Death and Dying 87(2)
Keywords
healthcare worker, general hospital, suicide, psychological distress, burnout,
self-efficacy
Method
Study Site
This study took place in a large general hospital (1054 beds) in the Klang Valley,
Malaysia. We sampled the major medical and surgical departments offering
inpatient and outpatient services, including the general medical, general surgical,
accident and emergency, obstetrics and gynecology, pediatrics, psychiatry, and
orthopedics departments.
472 OMEGA—Journal of Death and Dying 87(2)
Participants
A total of 368 participants (Mean age ¼ 32.33; SD ¼ 5.43) responded to the
questionnaire. Most of the participants were women (68.8%). The preponder-
ance were nurses (41.0%), worked at the accident and emergency department
(19.1%), and had not managed any suicidal patients (39.0%). The reported
lifetime suicidal ideation and family suicide history prevalence were 16.0%
and 6.0% respectively (Table 1).
Instruments
Suicidal ideation and family suicide history were measured through two ques-
tions from the Attitudes Toward Suicide (ATTS) questionnaire (Renberg &
Jacobsson, 2003). Lifetime suicidal ideation was indicated by the question
“Have you ever thought of taking your own life, even if you would not really
do it?” (1 ¼ Never, 2 ¼ Seldom, 3 ¼ Sometimes and 4 ¼ Frequently). We recoded
the participants’ responses to 1 ¼ No and 2, 3, 4 ¼ Yes during the analysis stage.
Family suicide history was indicated if the participant answered “Yes” to the
question “Has any of the following persons made a suicide attempt: father/
mother/brother/sister/child/partner?” (1 ¼ No, 2 ¼ Yes).
Maslach Burnout Inventory – Human Services Survey; The MBI-HSS
(Maslach et al., 1996) consists of 22 sentences describing aspects of burnout
among human services providers. It has three factors: Emotional Exhaustion
(EE), Depersonalization (DP) and Personal Accomplishment (PA). Participants
answer on a 7-point Likert scale (0 ¼ Never to 6 ¼ Every Day). Based on con-
vention, healthcare workers with high levels of EE (>26) and/or DP (>12) were
considered burned out (Maslach et al., 1996). The translated Malay MBI-HSS
was validated among nurses in public hospitals and exhibited acceptable valid-
ity, internal reliability of a ¼ .80, and intraclass correlation of .85 (EE), .77 (DP),
and .73 (PA) Cronbach’s a respectively (Chen et al., 2014). In this study, the
internal consistency reliability was Cronbach’s a ¼ .89 (EE), .82 (DP) and .86
(PA).
Depression Anxiety and Stress Scale; The DASS-21 (Lovibond & Lovibond,
1995) consists of 21 sentences, scored on a 4-point Likert scale (0 ¼ Never to
3 ¼ Almost always). It measures symptoms of depression, anxiety, or stress in the
past week. We totalled scores and multiplied by two to compare with the DASS-
42. The cut off score of 10 was used to identify the presence of symptoms for
depression, 8 for anxiety, and 15 for stress (Cheung & Yip, 2015; Lovibond
& Lovibond, 1995). The DASS-21 was translated and validated for the
Malaysian population among patients in three government clinics in Kuala
Lumpur, demonstrating reliable Cronbach’s a values of .84, .74 and .79 for
depression, anxiety and stress respectively (Musa et al., 2007). The Hospital
Anxiety and Depression scales correlated moderately with the Malay DASS-
Siau et al. 473
Table 1. Continued.
Variable n (%) M (SD)
21 anxiety (.61) and depression (.49) domains (Musa et al., 2011). In this study,
the internal consistency reliability was Cronbach’s a ¼ .93 (Depression), .89
(Anxiety) and .90 (Stress).
Self-efficacy in Suicide Prevention (Quinnett, 1995) consists of six sentences to
measure a participant’s level of confidence in suicide prevention. Participants
responded on a 5-point Likert scale (1 ¼ Disagree completely to 5 ¼ Agree
completely) with higher agreement indicating higher self-efficacy. Due to the
low Cronbach’s a value demonstrated by the translated Malay questionnaire
(a ¼ 0.57), we selected three questions (“If someone I knew was showing signs of
suicide, I would directly raise the question of suicide with them”, “If a person’s
words and/or behavior suggest the possibility of suicide, I would ask the person
directly if he/she is thinking about suicide” and “If someone told me they were
thinking of suicide, I would intervene”) to yield a higher internal consistency of
Cronbach’s a ¼ .66.
Understanding Suicide Attempt Patient Scale; USP (Samuelsson et al., 1997)
consists of 11 sentences to measure healthcare worker understanding of and
willingness to treat suicide attempt patients. Scores are on a 4-point scale
(1 ¼ Agree completely to 4 ¼ Disagree completely), with lower scores indicating
more empathy and prosocial attitudes toward suicidal patients. Questions 2, 6
and 9 were reverse scored. The original USP developed by Samuelsson et al.
(1997) demonstrated an internal reliability of Cronbach’s a ¼ 0.74. The Malay
translation of the USP in this study yielded a Cronbach’s a of 0.62. After
removing item 6, “I often find it difficult to understand a person who has
tried to commit suicide,” the Cronbach’s a improved to .71. Therefore, subse-
quent analyses utilized the 10-item USP questionnaire.
Siau et al. 475
Procedures
A mental health and a linguistic expert forward translated (English-Malay) the
suicidality, self-efficacy in suicide prevention and USP questions. Another
mental health and linguistic expert backward translated the questions before
the backward and forward translated versions were harmonized in a meeting
among the researchers. The USP and suicidality questions were pilot tested on
51 healthcare workers. Meanwhile, the self-efficacy questions were pilot tested
on 30 healthcare workers.
In the main study, we included physicians, nurses, assistant medical officers,
and hospital attendants, and excluded trainees. We employed systematic
random sampling by selecting participants randomly from a sampling frame
provided by the hospital. For doctors, initial attempts to recruit through sys-
tematic random sampling were unsuccessful due to difficulty in accessing them
during normal clinical hours. As a result, only 46 (32.86%) doctors responded.
After three months of effort, we recruited doctors before/after Continuing
Education (CE) workshop sessions.
We approached the participants at their respective stations or before/after CE
sessions to take part in the study. Participation was voluntary and strict confi-
dentiality was maintained where no identifier was used in the questionnaire.
After giving informed consent, participants filled out the questionnaire and
returned it, sealed in an envelope, to the researchers within a week. This research
obtained ethical approval from the University Kebangsaan Malaysia Research
Ethics Committee (NN-035-2015).
Results
A three-stage hierarchical multiple regression analysis was used to determine the
significant predictors of understanding suicide attempt patients. Age, gender,
occupation, department and the number of suicidal patients managed were
entered at Stage One of the regression to control for the influence of demo-
graphic variables. Self-efficacy in suicide prevention was entered at Stage Two.
Finally, burnout, depression, anxiety, stress, lifetime suicidal ideation and
family suicide history were entered at Stage Three.
The results of the regression indicated that the demographic predictors
accounted for a significant 19.5% of the variance in the USP (R2 ¼ .195, adjust-
ed R2 ¼ .151, F (16, 308) ¼ 4.42, p < .001) at Stage One. Adding self-efficacy in
suicide prevention explained an additional 7.6% of the variance in understand-
ing suicide attempt patients, R2 ¼ .271, adjusted R2 ¼ .228, F (17, 308) ¼ 6.35,
p < .001. Finally, when burnout, depression, anxiety, stress, lifetime suicidal
ideation and family suicide history were added into the regression model, an
additional 12.2% was added to the variance (R2 ¼ .392, adjusted R2 ¼ .339,
F (25, 308) ¼ 7.31, p < .001). Together, all the independent variables accounted
476 OMEGA—Journal of Death and Dying 87(2)
Discussion
Even though literature has shown high rates of burnout, depression, anxiety,
stress, and suicidality among healthcare workers, to our best knowledge there is
as yet no study to examine these factors in combination as predictors of atti-
tudes toward suicidal patients. Adding to current evidence, this study revealed
that healthcare workers faced high rates of anxiety and depression, factors
which independently predicted decreased understanding of and willingness to
help suicidal patients.
A pioneering study on psychological distress and attitudes toward suicidal
patients found no significant relationship (Suokas et al., 2008). However, this
study showed that depression and anxiety among healthcare workers independently
predicted lower understanding of and willingness to help suicidal patients. Our
study expanded on previous studies where an inverse relationship was found
between psychological distress and a lack of empathy toward general medical
patients (Neumann et al., 2011; Shanafelt et al., 2005). This was perhaps due to
healthcare workers down-regulating their empathetic response to protect themselves
from further emotional distress when managing suicidal patients. Moreover, symp-
toms of depression and anxiety could lead to psychosocial impairment (Cha et al.,
2017), which hinders relationship building with suicidal patients.
It is interesting to note that lower personal accomplishment contributed to a
better understanding of suicidal patients. The results are not consistent with
Gibb et al. (2010) findings. Perhaps the healthcare worker’s higher empathy
toward their patients led to higher rates of burnout evidenced by a low personal
accomplishment, a relationship which was demonstrated in a study on Iranian
oncology nurses (Taleghani et al., 2017).
Self-efficacy in suicide prevention was the most influential predictor of a
positive attitude toward suicidal patients in this study. The results imply that
healthcare workers who were confident about their suicide prevention skills may
have a higher likelihood to intervene with suicidal patients. Inversely, the lack of
self-efficacy may lead to a sense of powerlessness against suicide, amplifying a
healthcare worker’s reluctance to help suicidal patients. The positive findings
on self-efficacy may explain why training in suicide management, which
increases one’s suicide prevention self-efficacy, could increase positive attitudes
(Osteen et al., 2017).
Table 2. Hierarchical Multiple Regression Analysis for Variables Predicting Understanding of and Willingness to Help Suicide Attempt
Patients (N¼368).
a b c
Stage 1 Stage 2 Stage 3
Siau et al.
a b c
Stage 1 Stage 2 Stage 3
31–40 2.034 1.320 .188 2.057 1.400 .163 1.338 .971 .333
>40 .401 .412 .681 .394 .424 .672 .005 .006 .995
Self-efficacy in suicide prevention .432 5.490 <.001*** .327 4.285 <.001***
Maslach Burnout Inventory-Human Services
Emotional exhaustion .019 .945 .346
Depersonalization .010 .297 .767
Low personal accomplishment .065 3.714 <.001***
Depression, Anxiety and Stress Scale
Anxiety .097 2.015 .045*
Depression .092 2.051 .041*
Stress .053 1.091 .276
Lifetime suicidal ideation
No†
Yes .761 1.600 .111
Family suicide history
No†
Yes .571 .806 .421
Stage 1a Stage 2b Stage 3c
2
R .195 .271 .392
Adjusted R2 .151 .228 .339
D R2 – .076*** .122***
Conclusion
There were high rates of burnout, depression, anxiety, stress and suicidal idea-
tion among the hospital healthcare workers in this study. Depression and anx-
iety predicted lower understanding of and willingness to help suicidal patients.
Meanwhile, low personal accomplishment and high self-efficacy in suicide pre-
vention predicted positive attitudes.
There is a need to discern physical, psychological and training needs of
healthcare workers in hospitals, and to realistically identify the limits posed
by professional and systemic factors in suicide prevention (Smith et al., 2015).
The quality of care for suicidal patients presenting with a potentially life-
threatening situation must be improved, but only in tandem with equipping
and supporting the healthcare workers attending to them.
Funding
The author(s) disclosed receipt of the following financial support for the research,
authorship, and/or publication of this article: This work was supported by Geran
Universiti Penyelidikan, Universiti Kebangsaan Malaysia (GUP-2014-065).
ORCID iDs
Ching Sin Siau https://orcid.org/0000-0001-7612-6839
Norhayati Ibrahim https://orcid.org/0000-0002-1395-2794
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Author Biographies
Ching Sin Siau is a Senior Lecturer in the Center for Community Health Studies,
Faculty of Health Sciences, Universiti Kebangsaan Malaysia.
Caryn Mei Hsien Chan is a Senior Lecturer in the Center for Community Health
Studies, Faculty of Health Sciences, Universiti Kebangsaan Malaysia.
Lei Hum Wee is a professor in the Center for Community Health Studies,
Faculty of Health Sciences, Universiti Kebangsaan Malaysia.
Won Sun Chen is a Senior Lecturer and statistician in the Faculty of Health,
Arts, and Design, Swinburne University, Hawthorn, Australia.
Seen Heng Yeoh is a psychiatrist with a private practice at Klinik Dr. Yeoh dan
Dr. Hazli, Kuala Lumpur.
Lena Lay Ling Yeap is a statistician with Stats Consulting Pte. Ltd.