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Salesforce Training at A Telecom Company
Salesforce Training at A Telecom Company
Questions:
1.What were the objectives of the training program? Write a training objective
for the program described in the case that contains the key elements and
components of a training objective. How would your training objective have
helped in the choice/design of a training program? How would it have helped
trainees and managers?
2.Explain how using a request for proposal (RFP) might have changed the
company's decision to purchase the training program. Do you think the
company would have purchased the same training program from the same
vendor if they had created a detailed RFP? Explain your answer.
3. If you were to design the training program, describe what you would do
dif-ferently in terms of (a) training needs analysis, (b) training objectives, (c)
training content, (d) training methods, (e) active practice and conditions of
practice, and (f) active learning. How would your training program be different
from the one described in the case? Would your program be more effective?
4.Comment on the company's decision to purchase a generic, off the shelf
training package by a local vendor. What were the advantages and
disadvan-tages? Do you think it was a good idea for the company to purchase
the training rather than to have it designed in-house? Explain your answer.