Reporting to

OEM
 SCOPES OF THE LESSON

01 Introduction to Reporting to OEM

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Basic Information Needed / Contents of a Report Back
Procedure
- Examples
Basic Information Needed / Contents of a
Report Back (… cont)

General Aircraft Data

(a) Document Reference:
(b) Aircraft Model & Type
c) Aircraft Operator:
Manufacturer's Serial Number:
Operator's Registration Number:
Date defect/damage occurred or found:
Aircraft Flight Hours (Time Since New, TSN)/Flight Cycles (Cycles Since New,
CSN)/Landings:
Description/Part Number/Item Reference of component affected:
Component Serial Number and Modification status:
Component Hours (TSN) and Flight Cycles (CSN)/Landings:
Details of finding defect/damage:
(scheduled/unscheduled maintenance, ISB, etc.)
Inspection Document Number (if applicable):
Procedure:
When it becomes necessary to report a defect or damage to OEM it
is important that a recognized procedure is used. This procedure
will ensure that:

- OEM has all the information necessary to provide a suitable and

safe repair
- the repair information is available to the operator as quickly as
possible, ensuring the aircraft 'down time' is kept to a minimum
where necessary, action is taken to prevent further occurrences of
the defect/damage.
- the structure identification section of the Structural Repair Manual
(SRM) should be used where possible to identify and locate the
item/area affected by the defect/damage. Other technical
documents may also be used, for example, Aircraft Maintenance
Manual (AMM), or Illustrated Parts Catalog (IPC).
Procedure: (…cont)
Reporting Methods
Various methods can be used to send a report, these are:
(a) TechRequest
Whenever possible, this method should be used to send the report.
It enables the reporter to provide AIRBUS with all required
information, including illustrations immediately.
(b) E-Mail
This method should be preferred when techrequest is not available.
Photographs are to be used in addition to the damage report for
estimation of defect/damage.
(c) Facsimile (FAX)
This method of sending a report should be used when: Techrequest
or email method is not available.
(d) Telephone
Flowchart