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Survey Questionnaire

PART I. PROFILE OF THE RESPONDENT (ENCIRCLE THE LETTERS)

1. Gender
a. Male
b. Female

2. Age Group
a. Under 20 yrs
b. 20 - 30 yrs
c. 31 - 40 yrs
d. 41 - 50 yrs
e. 51 - 60 yrs
f. Above 60 yrs

3. Designation Type
a. Registration and Admission Department
b. Program Head
c. Management Committee
d. Student
e. IT Specialist
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PART II. EVALUATION OF THE SIX QUALITIES AND SATISFACTION

MENTIONED IN THE DELONE AND MCLEAN MODEL.

Section 1: Information Quality

Strongly Disagree Fair Agree Strongly
Disagree Agree

The information I get from the 1 2 3 4 5

system is accurate.

It is easy to understand 1 2 3 4 5
information from the system.

The information is presented in a 1 2 3 4 5

useful format.

Section 2: System Quality

Strongly Disagree Fair Agree Strongly
Disagree Agree

The system is easy to use. 1 2 3 4 5

The system is useful. 1 2 3 4 5

The system is easy to learn. 1 2 3 4 5

I can retrieve information I need 1 2 3 4 5

easily.

Section 3: Service Quality

Strongly Disagree Fair Agree Strongly
Disagree Agree

The support services for the 1 2 3 4 5

system are dependable.

The support services give me 1 2 3 4 5

individual attention.

Overall, the support services meet 1 2 3 4 5

my needs.
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Section 4: System Usage

Strongly Disagree Fair Agree Strongly
Disagree Agree

The system is convenient to use. 1 2 3 4 5

All the buttons and navigations are 1 2 3 4 5

functional.

The User Interface of the system 1 2 3 4 5

makes it easy to use.

Section 5: User Satisfaction

Strongly Disagree Fair Agree Strongly
Disagree Agree

I am satisfied with the functions of 1 2 3 4 5

the system.

Overall, I am satisfied with the 1 2 3 4 5

system.

Section 6: Net System Benefits

Strongly Disagree Fair Agree Strongly
Disagree Agree

Using the system has helped me to 1 2 3 4 5

manage the applicants/apply for
scholarship.

Has improved communication 1 2 3 4 5

between applicant and
administration.

Has facilitated the identification 1 2 3 4 5

and development of the application
process smoothly.