Possible interview questions (Use connectors, do not beat around the bush, organize

your idea and do not hesitate when you speak)

1. Tell me about yourself….
2. What is a call center?, What is your idea of a call center?
3. What is customer service?
4. What is quality of customer service?
5. How do you handle a call from an angry customer?
6. Abilities should you have as an agent?
7. How do you see yourself in 5 years?
8. How to deal with a difficult customer?
9. Why should we hire you?
10. What makes you qualified for this job?
11. What is success for you?
12. What do you look in a boss of supervisor?
13. How do you handle feedback?
14. Tell me about your ability to work under pressure and please provide an example?
15. How do you propose to compensate for you lack of experience?
16. Why do you think you can succeed at this job?
17. What do you think are the skills a CSR (Customer service representative) should
have?
18. How long are you planning to stay in Foundever?
19. What is the different between empathy and sympathy?
20. What do you believe to be the difference between a leader and a boss?
21. What reaction should you expect from a satisfied customer during a call?
22. What steps does a call consist of from beginning to end?
23. What do you bring to the table as an agent that we have not seen before?
24. How do you deal with a co-worker that is not approachable?
25. What is your weakness and what are you doing to improve it?
26. Explain the difference between good and great customer service…
27. If you notice a co-worker committing fraud, what would you do?
28. How do you handle change?
29. What do you understand by focusing on the customer?