PRE-BOARD LESW 2023 - CASEWORK

1. It is a process used by human welfare agencies to help individuals cope

more effectively with their problems of social functioning.
*
1 point
a. Case management
b. Casework
c. Case analysis
d. Case presentation

2. It is a situation or condition that affects a person’s social functioning it

may be because of some unmet needs or stress that causes the person to
be ineffective or disturbed in carrying out his/her social roles
*
1 point
a. The Person
b. The Problem
c. The Process
d. The Agency

3. What are the factors that led charity organizations to help the poor?
I. Social Justice
II. Social Reform
III. Environmental influence
IV. Financial assistance
V. Personal Problem
*
1 point
a. a, b, d
b. a, c, e
c. b, c, d
d. none of the above
e. all of the above

4. According to the Barclay report all of the following are the logical
categorization of the counselling dimensions of social work, except:
*
1 point
a. Counselling skills underpinning the whole range of social work tasks
b. Counselling as one of the specialist services commissioned to other
professionals by social workers to be able to focus on varied direct provisions of
services to clients.
c. Counseling as a significant component of social work, carried out in
conjunction with other approaches
d. Counseling as a major explicit part of the job description
5. For social work tasks, it is important to have at least basic counseling
skills, and preferably to have some advanced ones. The following are some
of the identified basic counselling skills except:
*
1 point
a. Paraphrasing
b. Active listening
c. Empathic understanding
d. Cherry picking

6. The history of counselling in social work in the US and in the

Philippines started with a group of volunteers and paid agents except:
*
1 point
a. Friendly Visitors
b. Commissioners
c. Home Visitors
d. Relief Grantees

7. In social work practice, the following are the key concepts and
perspectives to consider in social work counselling. except:
*
1 point
a. Social functioning
b. Psychodynamic Theories
c. Person-in-situation
d. Ecological Perspective

8. As with all forms of counselling techniques, the social worker's

awareness of relation to cultural history, gender, power, age, etc. can have
an impact on the lives of their clients
*
1 point
a. Skills
b. Empathy
c. Self
d. Relationship

9. ___________An acronym that refers to socially constructed meanings

related to spirituality, sexual orientation, class, ethnicity, age, abilities,
culture, gender, race and religion that facilitate understanding of social
workers factors related to power, privilege and discrimination in society
in their counselling sessions with clients.
*
1 point
. GRRAACCES
b. ACCESSGRR
c. CCEERRGAA
d. AACCERRGS

10. As a counseling skill, a social worker must consider the client's

____________ which is a place or person who is familiar enough to offer a
degree of safety and security when anxieties are running high as a result
of an external event or transition such as a crisis.
*
1 point
a. Safe haven
b. Therapeutic space
c. Secure base
d. Boundary Awareness

11. In social work practice, especially in counseling, emphasis on social

worker's capacity is valuable. The following are some of the techniques in
self-other reflexivity in counseling with clients, except
*
1 point
a. Notice the effects of our language (verbal and non-verbal)
b. Questions our own ideas with colleagues
c. Be curious about the theories that are guiding your work
d. Questions the ideas of the client in the counselling sessions

12. Below are some of the not-so-helpful features in professional

interviews, except:
*
1 point
a. Daydreaming
b. Scoring points
c. Labelling cues
d. Watching for non-verbal

13. The following are the characteristics of feminist counseling, except

*
1 point
a. Uses traditional theories with an awareness of their cultural implications
b. Promotes egalitarian counselor-counselee relationships
c. Encourages personal validation of the client
d. Emphasizes women's adjustment to their roles in society

14. Ana, 16, grade 8, a child victim-survivor of trafficking was brought to

a temporary shelter after she was rescued from the bar in Sampaloc,
Manila. She was recruited from Boracay by a neighbor who promised her
job as a domestic helper in Manila. Her parents knew about her plan of
going to Manila to work as a domestic worker. The client is the eldest of 4
children in the family. She wanted very much to help her poor family in
Boracay. During the raid, Ana's face was accidentally shown on the news
because her shawl was pulled by one of the girls in the bar in an effort to
hide her face from the camera. A neighbor of Ana saw her on the news and
informed her parents. During the initial stage of the counseling session
with Ana, the social worker develops a warm relationship with the client
to enable the client to express her problem from her frame of reference.
The skills needed at this stage are the following, except:
*
1 point
a. Attention-giving
b. Empathic understanding
c. Active listening
d. Referrals to other agencies

15. Assuming that you have already established a warm relationship with
Ana, the issue she raised is her fears of staying long at the shelter and not
being able to send money to her parents and siblings. Below are some of
the responses to Ana using the counseling skills of empathic response.
Remember empathic response is being able to demonstrate your
understanding of the feelings of the client. Find the not-so-empathic
response.

Ana: I am worried that if I stay long at the shelter, my siblings will have
to stop their education, and my parents will be worried about my
situation here in Manila.

Counselor:
*
1 point
a. You feel worried about your sibling’s education and the possibility of
stopping because you are now in our shelter. How can we help you inform your
parents and siblings to allay their fears?
b. You seem to really be a very responsible child in the family to be taking
these responsibilities though you are still a minor. What is your suggestion for
now that you are here at the shelter?
c. Well, now that you are here at the shelter, it is time to inform your parents
about your predicament so they won't expect support for now from your
siblings who are studying.
d. Perhaps, we can plan together on the possible things we can do to help your
parents and the steps on how we can help you also adjust to your situation at
the shelter.

16. Ana: I don't want to be here at the shelter. Just help me go back to
my family in Boracay. I will just look for work there so I can be with my
family (Ana crying to her counselor). The following counseling skills can
be used except:
*
1 point
a. Focusing, helping the client to be specific in her needs
b. Information giving
c. Communicating a deeper empathic understanding of the client
d. Sidestepping sentiments

17. Granting that you have informed the client about the legality aspect
of the case she filed against the perpetrators through the Department of
Justice (DOJ) and MSWD as reasons for her stay at the shelter, how would
the social worker communicate this message in the counselling sessions.
Give the not-so-helpful response from the counsellor.
*
1 point
a. I understand it must be difficult for you to stay in a shelter because you
have no friends and relatives around you, except for social workers and
children who are also victims Perhaps we can start to have some activities to
enable you to have some interaction and introduce you to the other residents
at the shelter.
b. You just have to understand that you are in our custody because you were
referred to us by the DOJ and the DSWD because you are a victim of
trafficking. When the case is cleared we will send you back to your family in
Boracay.
c. I hope that you can adjust to the new environment at the shelter. This is
only temporary as we are processing your case and waiting for the perpetrator
to be arrested. We will keep you posted on the development of your case.
d. You seem so bothered about your stay at the shelter. I hope you can take
some rest here as you were working all day at the bar. You also need to focus
on your health and study, also as a minor, while we are processing your case

18. As days passed by, Ana was feeling restless, ambivalent, and unruly at
the Shelter. She willfully violated some of the policies such as not
cleaning her room and personal things. How would you counsel Ana about
her violations and misbehavior at the shelter?

Ana: "I told you I want to go home. I am getting lonely each day at the
shelter. I also cannot sleep and eat well because I think every day of my
siblings and parents." What are the counseling skills needed for the social
worker handling Ana?
*
1 point
a. Communicating a deeper empathic understanding of the client.
b. Managing hostility and ambivalent behaviors of the client
c. Linking, Connecting
d. All of the above

19. Granting that you have talked to Ana and discussed her misbehavior
at the shelter, how would you discuss these concerns with her in the
counseling session? Select the not-sohelpful response from the
counselor
*
1 point
a. I remember we made a plan before on how to go about the concerns you
raised in our initial counseling sessions, can we review it together and see how
far have we gone so we will know the progress of our plan?
b. It seems you are getting impatient and not focused on our agreed plans.
What do you think your misbehavior contributes to the plans that we made
regarding your case and stay at the shelter?
c. You feel so bored and uncooperative at the shelter these past few days. Can
you suggest some activities that might help you overcome your boredom and be
focused on our plan?
d. There is an activity for children next week. It is an outdoor activity. I suggest
you attend the activity to make you busy and perk up your mood at the shelter.
the activity to make you busy and perk up your mood at the shelter.

20. Ana is to attend her first hearing at the Department of Justice. She
will face her Mama Pimp and the owner of the bar where she worked as an
entertainer. She said she is afraid because her Mama Pimp is influential
and told her before that she gets back at her if she files cases against her
for working in the bar even if she is put behind bars. Ana expressed her
fears with her counsellors. What are the counseling skills needed to allay
the fears of Ana?
*
1 point
a. Linking
b. Immediacy
c. Focusing techniques
d. All of the above

21. Granting Ana will have her initial hearing, how would the social
worker incorporate in her counseling sessions the issues of fear Ana in
facing her Mama Pimp at the DOJ? Ana: "I have fears of meeting my
Mama Pimp at the DOJ? Can you represent me instead so I will not see
her? I fear for my family also in the province if I testified against her."
Choose the not-so-helpful response
*
1 point
a. It seems to me that you know very well your Mama Pimp and how far she
can do to hurt your family. Can you tell me some of the things you know your
Mama Pimp had done in hurting your family or other people?
b. I understand your dilemma and anxiety of facing your Mama Pimp in court.
Most of the children here at the shelter had the same fears as yours when they
attended their first hearing and saw their abusers in court. But we manage to
help them overcome those fears. They are giving you their full support and
also, we will be there to support and protect you.
c. You feel so nervous to see your Mama Pimp in court? That is normal and
everyone feels the same way when you have to face your enemy, especially in
court. We will prepare well for the hearing and bring many of our friends to the
shelter to provide support to your case. Can these suggestions help you
overcome your fear?
d. This is the time you need to put a lot of courage so you can put your Mama
Pimp in jail so you can return home to your family. We will be there to support
you. Just think of your family and the other children who were victims of
Mama Pimp and those more children to come. You are their hero.

22. Ana has appeared in court and has seen her Mama Pimp. She said her
hands were cold and she said she saw her Mama Pimp look with angry
eyes on her. She told her social worker that she knew what that look
meant. She felt afraid for the safety of her family in the province. She also
expressed her happiness that at last her case is moving and nearby
possibility of going to her family in the province might be near. If you
were a social worker of Ana, what would be the counseling skills you
would use in the counseling session?
*
1 point
a. Checking and Reflecting feelings
b. Helping the client understand court dynamics and processes.
c. Goal-setting/decision-making
d. All of the above

23. After the initial bearing. Ana expressed how she felt about the
hearings and thought that her parents and siblings might be at risk due to
the seemingly fierce look of Mama Pimp on her. How would the social
worker process this fear in the counseling session after the hearing?
Choose the not-so-helpful response.
*
1 point
a. I understand that this is the first time you see Mama Pimp after the raid, it
must really be very frightening to you. Perhaps it might be of help if we explore
seeing her in the courtroom through a vacant chair representing Mama Pimp to
lessen your fear next hearing. Pretend we are also in the courtroom.
b. You seem so natural inside the courtroom. I was looking at you and I did not
see the fear in your eyes. I am happy that you were able to handle the
courtroom scene yesterday.
c. You seem to feel better after the first hearing. Perhaps it would be good to
plan ahead of your scheduled hearing so we will better be prepared. Do you
have suggestions onhow to prepare for your next hearing?
d. I can see you as acting a little bit fidgeting in court. Do not let them see how
nervous you are because the more the lawyers of your opponent will bully you
in court

24. Feminist Counseling was developed by and for women. Some of the
techniques used in feminist counseling are the following except one:
*
1 point
a. Social and gender analysis
b. Transference
c. Self-disclosure
d. Power analysis

25. Maria, 45, a battered woman with 4 minor children came to the
Women's Desk of Brgy. Banga, Mindoro to seek help concerning her
husband who beats her and their children when he is drunk. She said she
wanted her husband to leave their house when he was drunk because their
children had developed fears and trauma whenever they saw their father
drunk. She also added that she has fears that her husband might abuse
their two daughters sexually when she is out of the house. She, however,
does not want to separate from her husband but would like him to change
for the sake of their family.

Maria: "Can you order my husband to leave our house when he is drunk?
Can you also tell him that our children have developed fears because of
his vices and behavior? I don't really want to separate from my husband
because I don't want to have a broken family for the sake of my children."
What could be the response of the feminist Counselor to the request of
Maria? Select the most unhelpful response:
*
1 point
a. You feel worried each time your husband gets drunk. It seems even your
children have developed fears of your husband whenever he is drunk. Can you
tell us how long is this happening?
b. I understand how difficult for you to handle the situation whenever your
husband gets drunk. I was in a similar situation with you years back. I thought
I would not have freed myself from that abusive relationship. The support of
my friends and family enabled me to leave that violent relationship.
c. I believe that your dilemma is similar to the cases of other women in violent
relationships. They are caught in the same cycle of violence with their partners
who believe that women are subordinate to men, especially in their relationship
with men. There is a need to educate and raise the awareness of women and
men on gender issues and power differentials.
d. Understand it is difficult to be in a violent relationship especially if you have
children to consider in the family. Children do need a father as they grow up to
protect them against bullying and discrimination in school. Thus, we have to
also understand our husbands who sometimes indulge in vices because that is
part of their social upbringing as men.

26. Counselling men is another unexplored field in counseling in social

work. Men like women also experienced gender role conflict due to
society's expectation of men's roles. Gender role conflict in men has been
reportedly linked to depression, lower psychological wellbeing, physical
illness, and poor self-care in men. Boys were told that "big boys don't cry;
or in sports, that they should learn to play with pain", which served to
train them to be out of touch with their feelings. Select which is the most
unhelpful technique in counseling men:
*
1 point
a. Use of direct, analytical, educational techniques
b. Use of action-oriented strategies
c. Recognition of silence
d. Use of drama and other emotionally laden intervention

27. Mario, 40, an office messenger, with 3 minor children, came to the
clinic to have his bruises checked. When asked what happened to him,
Mario said he accidentally fell on the floor as he was repairing their
ceiling. Mario had a conflict with his wife over money matters that led to
a short squabble between them. Each time they had a physical fight Mario
would take the blows because he does not like to hit his wife. Instead of
taking the blows, he will embrace his wife tightly to stop the fight. He did
not tell anyone about his being a battered husband, except his friend's
doctor who treated him for his bruises or hematoma as a result of their
fights Mario: "I really do not know how to handle my wife. Each time we
have a fight I have to prepare myself for her punches and scratching. She
is really the more aggressive and stronger person in our relationships. I
love her but I am really full. I wanted to leave her, but I love my children.
I don't want them to have a dysfunctional family. Our children witnessed
our fights, and they are affected also." If you are his counselor of Mario,
how would you respond to him: Choose the most unhelpful response to
Mario.
*
1 point
a. I sense that you are having a great problem with your relationship with your
wife especially the physical fight between the two of you. Can you share more
about this violence?
b. You were saying your wife is the more aggressive and stronger person in
your relationships, can you describe your wife to us? What do you think are
the possible options to increase your assertiveness capacity in dealing with
your wife's aggressive and violent behavior?
c. You feel tired and full of physical fights with your wife, how has this affected
you and the children? If you do not want to answer this question, it is all right,
I can understand.
d. Would you like to try to learn some body-building program to increase your
capacity to defend yourself each time you have a squabble with your wife? If he
sees you strong enough, that can lower the aggressiveness to the violence of
your wife.

28. Solution-focused counseling began as a problem-focused alternative to

family and marital psychotherapy but evolved into a solution-focused
method that is frequently used on individuals. The founder of the
approach is Steve de Shazer who takes special note of exceptions, those
occasions when the problem does not occur. The following are the
techniques used in solution-focused counseling, except one.
*
1 point
a. Miracle questions
b. Reframing client's viewpoints and perspectives
c. Exceptions
d. Reinforcemen

29. Juana and Tonyo always quarrel over the delayed payments of the
house they are renting. They have 2 children who are in their elementary
years. When it's the end of the month, the tension between the couple
builds up making the atmosphere tense and tight. But after they have
paid the monthly rental to the owner, the couple is able to relax and begin
to Page 7 of 22 be at peace again. This has been the routine each time the
couple has to pay their monthly rental bill. But for other payments like
school fees, water, and lights, the couple seemed to be not so tense. They
have become used to meeting the payments of the monthly bills to these
without having to quarrel over the payments.

Juana: I always told him to prepare in advance the payments for the
house rental so the owner will not be frustrated when she comes to get
the monthly payment of the house rental.

Tonyo: I always do, but it seems that my efforts to save for the monthly
house rental always fall short. There are other expenses that are to be
met, hence the payment allotted for the house rental was spent to meet
other needs.

As a counselor using solution-focused counseling, what is the most

unhelpful response to the problems of Juana and Tonyo?
*
1 point
a. I understand that there are many pressures in meeting the many expenses
at home, it must have been really difficult for you as a couple to meet all these
needs. Can you share what are the other expenses that are to be met every
month? How do you feel about meeting these other expenses?
b. You really feel upset about meeting your monthly rental payments? What if
you have your own house and you do not have to pay the monthly rental fee,
do you think the tense atmosphere would be eradicated? How would you feel
about those changes?
c. Do you remember instances when you did not quarrel about the payment of
bills at home? Are these similar instances happening more often? Can we
explore the same atmosphere in the payment of monthly rental bills? How
would you feel about that?
d. I believe you as a couple should plan well the payments of your household
bills so there won't be quarrels. Anyway, every household has bills to pay every
month. Treat it as part of your basic requirement in the maintenance of the
family's upkeep.

30. Crisis theory originated with the work of Lindemann and Caplan but
was soon developed for social work intervention by Parad. Techniques in
crisis counseling are the following except,
*
1 point
a. Immediacy
b. Purposive listening
c. Active involvement
d. Scoring

31. The very first professional method of social work intervention

practiced in the Philippines was introduced by a welfare agency that
employed "Home Visitors".
*
1 point
a. Associated Charities of Manila
b. Catholic Women's Lounge
c. War Relief Office
d. Public Welfare Commissioner

32. The dimension that clearly differentiates counseling from social work
is_____.
*
1 point
a. Skills
b. Values
c. Context
d. Practice

33. _________________is the process of helping people make important

choices that affect their lives such as choosing their preferred lifestyle. It
focuses on helping individuals choose what they value most such as
making decisions on a course or study or a vocation.
*
1 point
a. Psychotherapy
b. Guidance
c. Counseling
d. Advice
34. The parents of Dina separated when she was 10 years old. She did not
mention the reason to her counselor. Dina and her Ate Chona were left
under the care of her father in the province. Her mother, Maria, 35, went
to Manila to find work. When Dina was 15, she and her Ate Chona, 18,
were taken by her mother (with her father's permission so they could
continue their education in Manila). Maria has a partner with whom she
has a 3-year-old child. Her mother worked as a beautician in a nearby
parlor in the same community. At times her mother was at work, Dina's
stepfather started to abuse her sexually, for which she was threatened not
to inform her mother about the abuse. But Dina took the courage to
inform her mother about the sexual abuse a
nd the threat. Her mother did not believe her though. She told her
counsellor about this.

Dina: "Tito Jojo, my stepfather started sexually abusing me last year when
I was a first-year student, until my early second year in school. I was
threatened not to tell anyone or else he will kill my mother and siblings.
When I was in my second year, I decided to disclose the abuse to my
mother, but she did not believe me." As a counsellor what could be the
not-so-helpful response to Dina?
*
1 point
a. I can see how difficult it was for you during those moments. It must have
affected you tremendously. How did you cope with it?
b. It must have been hard for you to have kept all these abuses by yourself for
more than a year. Can you tell me what was it like?
c. Thank you for trusting me your story. How can I help you?
d. What did you do during the many times when you were being abused by
your stepfather?

35. Dina was referred to a shelter by her aunt (the sister of her mother)
and Dina disclosed the abuse when her mother did not believe her. She
was glad her aunt believed her and took her out of the house and referred
her to a temporary shelter. At the shelter, Dina is having nightmares and
dreams that her stepfather is out to get her. She cannot forget the
pointed knife he put on the bed as he abused her.

Dina: "I woke up at 2:00 am last night. I cried and screamed that even the
other residents woke up too and tried to comfort me. I dreamt that my
stepfather was out to get me. I saw his face with a knife in his hands and
looked at me with his red fierce eyes. (Dina was crying as she was telling
the counsellor her dreams). What could be the most unhelpful response in
allaying the fear and in processing dreams due to trauma"?
*
1 point
a. What were you viewing last night on the television? Perhaps it could have
triggered your memory of the abuse you have experienced.
b. It makes me really sad that the fear of your stepfather is so tremendous that
it reoccurred even in your dreams. But be assured that you are safe here and
we will always protect you.
c. Would it help if we have some session on what is trauma, and its effects, or
manifestation on the person experiencing trauma so that we can understand
more your reactions or behavior due to the sexual abuse you experienced?
d. You are a brave and intelligent girl. The fact that you strive hard to get out of
those abusive experiences shows your strong character as a person. We can
work together on your strengths to help you overcome your fear.

36. There are repairs going on in the shelter. Construction workers were
taken in for a week to work on the repairs. The organization put some
covers like plywood so that the children will be protected from the
workers who might be curious and looking at them. Accidentally, Dina
saw one of the men as he was going out to school. The worker was going
home also. The worker looked at Dina. Dina noticed that the construction
worker resembled the body features of her stepfather, with colored yellow
hair, tattooed at the arms, fierce looks, and a small, squared build. She
immediately ran to her room and hid in fear. She thought that it was her
stepfather who pretended to be a construction worker. Dina cried and told
her counsellor that she had seen her stepfather. The construction worker
is not her stepfather but looks like her stepfather because of her physical
looks and build.

Dina: (Crying and in fear). I saw my stepfather among the construction

workers at the building. He could have followed me and pretended to be a
construction worker here. I am not safe here. Tell my aunt to take me out
of this shelter today, I beg." If you are the counsellor, what is the not-so-
helpful response to Dina's fear?
*
1 point
a. I am sorry you are going through this. It seems that the fear of your
stepfather is really overwhelming. We will check on this matter with the office
and the construction foreman.
b. We studied some information about trauma yesterday. What you
experienced today was a trauma reminder or trigger. I believe we should try to
study more about trauma so we can better understand and process your
trauma experiences.
c. Trauma is about losing control of yourself and being overpowered by fear
and other effects of trauma. It is important to do some relaxation and coping
strategies when there are trauma triggers, would you like to know some?
d. You are really paranoid because of your experience of abuse. You will be
used to it and soon you won't be afraid anymore.

37. Juan, 23, is a first-year IT student. He is intelligent but stutters when

he talks and is quite slow in getting instructions. He has transferred to 3
schools in his high school years due to bullying from his classmates. His
parents are often called for guidance due to the bullying incidents
experienced by Juan. Always at the end, Juan's parents would transfer
him to another school so he would not experience further bullying. During
the counseling, Juan expressed his frustration and dismay with his
classmates. "I wondered why my classmates in school love to make fun of
me. They called me slow and poor in class." What could be the not-so-
helpful response of the counselor to Juan?
*
1 point
a. Sounds like you really wanted to be an IT professional someday, but you
also experienced bullying in class, and you don't feel good about it. You must
have drawn lots of inspiration and strengths in pursuing your dream to become
an IT.
b. Thank you so much for your openness to tell your story and your initiative
to seek counselling for your case. How can we help you?
c. How do you feel when they tease you as slow? Do you accept that you are
really slow in class?
d. What I am hearing from you is that you experienced bullying since you were
in high school. However, you are finding ways to overcome their teasing, and
drawing lots of inspiration with your dreams of becoming an IT professional in
the future. You sound pretty confident also that you will be able to finish your
course. That is just admirable and reflects how strong a person you are.

38. Juan told her counsellor that he answered back one of his classmates
when he called him slow and ADHD. It happened during one of their
subjects and in the presence of their professor. Both of them were called
by the Guidance Counselor to explain. The professor did not make any
statements to be neural.

Juan: (Stuttering and crying due to anger) I was full and I am really angry
at what they are doing to me. I kept silent all the time in class so they
would not focus on me, lost my temper because they were breaking my
soul and I was losing myself," Juan added. Give the notso-helpful response
of the counsellor to Juan.
*
1 point
a. Sounds like you are finding ways to be strong to tell your classmates enough
of their bullying. How did you feel after that?
b. What did you say that you think made them realize that they should not
tease you again? Can you tell me their reactions?
c. You should have confronted them earlier so they could not have started
teasing you. You should show some teeth sometimes to stop them.
d. Wow. I don't know what to say. What you did sounds like really challenging.
I can't imagine how you did it alone at those times. Looks like you show the
strong side of you. Let us talk about it more.

39. Danny, 15, was a victim of child trafficking and child pornography by
a foreigner who lived in their community for 3 years. He was introduced
to the foreigner by a classmate who said they were invited by the
foreigner to his house to watch movies. Danny had no idea that his
classmate was the first victim of the foreigner and was paid two hundred
pesos every time he went to the house of the foreigner. The foreigner
would add an additional two hundred pesos if his friend is able to bring
more boys into his house. At first, Danny was very much afraid of the
foreigner, but seeing more familiar faces of his friends going to the house,
he felt better, although the guilt and shame were all over his body.

Danny: (His both hands covering his face to the counsellor) "It was all for
money and because of my friends who are also going to the house of the
foreigner. At the start, I was afraid to go to the house, but have been
going there for about a year, I became used to it and felt better each time
I went, because I had money, and ate some good food at the house of the
foreigner. If the foreigner wants my performance or he likes me, he tends
to give me more like shoes, cell phones, or new pants and a shirt. If you
were a social worker of Danny, what do you think are the not-so-helpful
responses to Danny's case?
*
1 point
a. Thank you for sharing your story. I assure you that your story is safe with
me and will be treated with utmost confidentiality. Can you tell me more about
it?
b. I can see how frightening the situation may be to you. Have you talked about
this with your parents?
c. I wanted to be sure that I understand what you mean when you say. It is
only for money that you did it? Can you elaborate on this?
d. I guess right now the people in the community and even in the schools are
aware of the foreigner's modus operandi in abusing boys in your community.
They are also looking for the identities of the children who were victims of the
foreigner.

40. Danny learned that the foreigner was arrested in his hideout. The
barangay officials are investigating the case and identifying the children
who were victims of the foreigner to get their statements. Danny was so
afraid that he stopped going to school and stayed in their house most of
the time. He did not tell his parents about it.

Danny: (Crying with red eyes that looked like he had not slept for days) I
am so afraid that my friends who went with me to the house of the
foreigner will mention my name. I have not slept for days and each time.
somebody knocks in our house; I will hide on the roof of our house. I did
not tell my parents about it yet. “Give the not-so-helpful response of the
counsellor.
*
1 point
a. This must be hard for you. Would you think this is the right time to tell your
parents about it so they can help us with what to do?
b. How are you feeling about everything? I can see you lost a lot of weight, and
you are not going to school anymore. Tell me how we can work this together
without you being exposed to the community.
c. How are you supposed to put a stop to this abuse if you will not give your
statements to the police? Most likely the foreigner will bail out if no charges are
filed against him.
d. What I am hearing from you is that you have not been going out for weeks
and not sleeping either. You are also afraid to talk to your parents about this.
This must be really hard for you. It can affect your health also. Tell me how I
can help you?

41. The foreigner was arrested and the pictures of the children he abused
were seen on his laptop. They are Filipino boys from different places in
the country since the foreigners had lived in some tourist belt areas in
the country. When Danny learned about the arrest and the confiscation of
pictures of the children he abused and uploaded to the internet, he cried
a lot due to fear and guilt.
Danny: "I am extremely afraid of what is happening in my case. I wish I
could talk to my other friends who were also victims of the foreigners to
come out as a group and give our statements to the police station. I do
not want to do it alone since the foreigner is working with a group of
other foreigners and Filipinos in the city. They are armed and they
threatened us that they will kill our parents if we tell the police about
their operation." Give the not-so-helpful response from the counsellor?
*
1 point
a. I am sorry that you are going through these difficult times. How can I help
you?
b. What I am hearing from you is that you wanted to contact your other friends
who went with you to the house of the foreigner to come out as a group to
report the case to the police. You also said you are afraid to do it alone because
the foreigner is working as police. You also said you are afraid to do it alone
because the foreigner is working as a syndicate. Let us talk more about this."
c. I have been telling you several times to tell your parents and to report the
case in the police station. I also promise to protect and hide your identity. Now
we are overtaken by events as the foreigner seemed to have bailed out himself.
d. I am happy that you have decided to come out and report the case to the
police. We will plan this very well to protect you and your family.

42. Lita, 25, was adopted by a rich family in their place. She was adopted
when she was just a month old because her real parents were unable to
pay the hospital bills when she was hospitalized due to pneumonia. Since
she heard a lot of stories that she was an adopted child, she inquired
about the truth when she was 18 years old from her adoptive parents. Her
adoptive parents confirmed the truth but assured her that she would
always be a real daughter to them and that she would still inherit the
properties of her adoptive parents.

Lita: (Rebellious and angry) "Now I understand why my siblings are rude,
and I am always at the back during family gatherings and pictorials. I
never wanted to be adopted. I preferred to have died in the hospital rather
than having all this discrimination from my family. I have the family
name, the house, and education, but was used as a housemaid/caregiver
to everyone who is sick in the family. Since all of them are old, I am the
only one who is able to take care of the sick and the elderly of my
adoptive family. "What is the not-so-helpful response of the counsellor?
*
1 point
a. It sounds like you are having certain misgivings and negative reactions when
you find out that you are an adopted child. Tell me more about it.
b. You are saying you resented that you are treated less and discriminated
against by your adoptive family and that you are always the caregiver of the old
and sick members of your adoptive family. What was it like?
c. If you had not been adopted, what life would you have imagined for yourself?
Remember that your real parents left you at the hospital because of their
inability to pay the hospital bills.
d. What I am hearing from you is that you prefer to have died in the hospital
rather than be adopted by your present adoptive parents. You sound really
upset. Can we talk more about this?

43. Lita became rebellious to her adoptive parents. She eloped with her
boyfriend so she can leave them. However, her boyfriend does not have a
fixed and stable job, and Lita is the only one working for them. There
came to a point Lita asked for help from one of her elder siblings to pay
their room’s rent. Her Kuya advised her to return home so life would be
better for her. Even if she was ashamed, Lita returned home with her live-
in partner. She was accepted by her adoptive parents, but her boyfriend
was having difficulty with the family, so he broke up with Lita.

Lita: I am really confused with my life. All I wanted was a family of my

own. Life is not fair. I wish things were different. My live-in partner is not
used to living with other people. He prefers to have our own place, but he
has no means to get one. I am the only one working and supporting our
needs. I am really sad and frustrated with my life." What is the not-so-
helpful response from the counsellor?
*
1 point
a. I want to be sure I understand when you say, all I wanted is a family of my
own. Would you want to talk more about this?
b. There are groups of adopted children who are also adults like you now,
would you want to share with them? Maybe this can help you with some of
your issues.
c. I wonder if you have concrete plans with your live-in partner concerning the
time within which you are able to get your own place. You can plan this
together also if you want to be independent in the future.
d. Children whether adopted or not are expected to be independent when they
have finished their education or have their partners in life. This is a real
challenge to all adult members of the family.

44. Arman, 15 was caught by the barangay tanod stealing money from the
store of Aling Petra. He has been reported to the barangay on several
occasions by the other people in the neighborhood for crimes such as
stealing cell phones, clothes, food, and bikes. He is a street child, but he
has a family in Bacolod. He went to Manila when he was 13 years old
because he said he was scolded by his father for not attending his classes
in school. When interviewed, Arman said he was told to steal by a group of
armed men in the community. He was also afraid that if he did not follow,
they would put him in prison. After he was reported to the barangay, his
case was referred to the CSWD where a social worker interviewed him
concerning his stealing. In the interview, Arman disclosed that there was
a group of armed men who told him to steal. He said he was given only a
small share of what he stole and sent off. He said he has been doing it for
this group since he was 14 years old.

Arman: "Actually I was forced only to steal. I really do not know how to
say no to my 'bossing' who ordered me to steal or snatch from people in
the streets or from neighbors. I don't like what I do but I am afraid of
these people also." If you were a social worker of Arman, what would be
the not-so-helpful response?
*
1 point
a. Sounds like you are hooked to a local robber syndicate operating in your
community. Would you want to tell me more about this group?
b. I have interviewed you many times for the same or similar offenses, and you
did not inform me about this group. Why are you telling it to me now?
c. I wanted to be clear when you say, "you have been doing stealing for this
group since you were 14 years old. Can you tell me how this happened?
d. I am really sorry about how you got into these things at an early age. Thank
you for sharing this with me. What are your plans?

45. Granting that Arman trusted the counsellor that he would help him
get out from the local robber syndicate as he promised to change and
start a new life with his family in the province. He requested his
counsellor not to tell his parents and siblings about the trouble he had
encountered in Manila.

Arman: "I wish that you could help me. I have decided to stop what I am
doing and cut my ties with this local robber group. I want to go home with
my parents in the province but please do not tell my parents and siblings
that I have committed these crimes here in Manila and that I was hooked
up in a group of local robbers" If you are the social workers, what could be
the most unhelpful response?
*
1 point
a. Thank you for trusting me with your story. I am glad you decided to
disconnect from your group and reintegrate with your family in the province.
Don't you think it would be helpful to inform your parents about your problem
here in Manila, so they can understand you better and help you if ever some
problems arise there in your province as regards your activities here?
b. That decision sounds great, cutting your ties with the group that is pushing
you to steal or snatch. Let me put you first in a temporary shelter for boys so
you can be safe while
c. What I am hearing from you is that you wanted to stay away from this group
that is ordering you to steal and snatch. You also have decided to reintegrate
with your family in the province. I will not inform your parents about your
troubles here in Manila, provided we file cases first against the group who
ordered you to steal so you will be safe once they are behind bars.
d. I am not sure about not telling your parents about your troubles here in
Manila, but I will assure you that I will process your request to reintegrate with
your family in the province. I can even accompany you in going to your family
to explain what happened to you in Manila so they can understand what you
have been through here.

46. Granting that Arman was reintegrated with his parents in the
province. He was accompanied by his social worker who explained to them
about the situation and the troubles Arman had experienced in Manila.
Arman felt bad upon knowing that his counsellor shared his situation with
his parents when he was in Manila. Arman felt his counselor could not be
trusted, at the same time he was worried when his counselor left, his
parents would punish him.
Arman: I told you not to share my situation. They will surely punish me,
tie my feet, and hit me. This was the reason I left home." If you were the
counsellor of Arman, choose the notso-helpful response
*
1 point
a. I know you will be mad at me, but what I did was for your own sake. I want
your parents to be aware of the risks in some of the activities you engaged with
in Manila. Also, I am not like the robber group you had in Manila; I did not
exploit you. If you have plans to return to Manila, it is up to you.
b. I am sorry if I decided to inform your parents about your illegal activities in
Manila. They are truly a cause of concern for me since your robber group could
know in the future that you have reintegrated with your family in the province.
This is just making your parents to be aware of any eventuality concerning this
robber group." Can we talk about this more before I leave you here with your
parents?
c. I wanted to be sure what I heard was right when you said "My parents will
punish me when I leave you with them, and the reason why you ran away from
them before was because they are punitive parents? You have not discussed
this issue with me before. Can you tell me more about it so I can address it
before I leave you to them?
d. Believe me you will be a lot better here than in Manila. I fear that if you do
not disconnect with your robber group, you might end up in jail. Should you
need some help, I will give you the contact number of the local MSWD in your
place. You can contact them if you feel you need help in the future. You also
can call our office if in case you want to talk to me or if you have other
concerns about your situation.

47. Granting that Arman went back to Manila and rejoined his robber
group. He was already 16 years old. Unfortunately, he was caught by the
police and brought to a shelter home for the boys. He met his counsellor
in the courtroom during one of his hearings. Arman had mixed reactions
when he saw his counsellor who was looking at him from afar. As a social
worker assigned to the court, Arman has no choice but to talk to his
former counsellor in his counseling room.

Arman: "I told you my parents will punish me because I ran away. They
were so mad at me because of what I did in Manila (Arman showed the
marks of a belt on his back and feet to the counsellor as he sobbed). I do
not want to trust you anymore. Never mind if I end up in jail." As a
counsellor what could be the not-so-helpful response to Arman?
*
1 point
a. I am sorry if they did this to you. Why did you not report to the MSWDO or
call me at least so I could report to the local police or to the local social worker
what your parents did to you?
b. I will look into this abusive behavior of your parents. I will report this
incident to the MSWDO in your place so they can make an assessment of this
matter. What do you think would be the reactions of your parents if I reported
this case to the local police and MSWDO?
c. It seems you have reconnected with your local robber group. What do you
think are their plans to help you now that you having hearings on your case in
court? If you do not want to answer I will respect it.
d. I fully understand when you said you lost your trust in me. If you feel that
you want another counsellor to talk to you, I will respect your decision and ask
another counsellor to handle your case. What do you think?

48. Counselling senior citizens or elderly. Julio, 63, a former barangay

official has served for 10 years in their barangay in Quezon City. He was
happy to have been given the opportunity to serve his constituents in
their barangay. During his last term, he campaigned for his candidate to
the barangay. He was happy also because his candidate won. But it seems
after the height of the election fever, Julio became sickly. He seemed to
be a little bit disoriented each day for reasons he does not know. He
became anxious also why he Page 14 of 22 seemed to be losing weight
though he was not busy or stressed anymore with his work at the
barangay. He also has sleep problems and becomes irritable with his
family.

Julio: "I am afraid of how I feel these past two months. I asked myself why
now that I am not busy with my work in the barangay I became too sickly
and felt so weak and tired. I am not able to sleep well at night, hence
makes me feel weak when I wake up in the morning. I am becoming
irritable with my wife and children." If you are the counsellor of Julio,
what is the not-so-helpful response?
*
1 point
a. It seems that you are feeling quite different after you retired from your work
in the barangay. What do you think could have triggered these behaviors?
b. It must really be hard for you not to be able to get much sleep at night. Can
you share how long is this happening?
c. I understand that you have served your constituents in your barangay for
many years. It looks like you did enjoy doing public service. After that long
years of commitment did you have a plan on how to be back as a private
citizen?
d. You were saying that you are happy and had accepted your retirement from
being a public servant. But on the contrary, it seems that you have not really
processed this yet. I suggest you make a plan of your daily activities for a week
so you can make yourself busy and not focus on your anxiety and restless
feelings."

49. Celia, 25, disclosed to her counselor that her sex life is not satisfying.
She was married to Marlon, 22, a guy who was younger than her age and
whom she met in the same company where she worked as a medical
representative. Marlon has been a good father to their child, Liza, 5 years
old. Marlon is aware that Celia has many sexual fantasies and likes to
engage a lot more in sexual activity than him. Celia said Marlon would
sometimes ask her if she’s a sex maniac, to which Celia would respond
there is nothing wrong if she initiated sex with him since they are a
couple. Celia informed her counsellor that before she met Marlon, her
first sexual experience was with a lesbian family friend. She said it was a
mutual one and admitted that she did love and enjoy those sexual
activities with her lesbian friend. She had other sexual experiences with
lesbian partners after that, although she chose a hetero relationship later
when she got married. Celia did not inform her husband about these
things for fear that it might affect their relationship.

Celia: I want to be in a relationship with a lesbian because that is where I

feel I am most happy and comfortable. I am almost tempted to engage
with one of my lesbian co-workers in our company. I could sense she knew
I was open to a lesbian relationship although we keep our distance to
make things discreet. I love my husband and I want to protect my family,
so right now I am confused." As a counsellor, what would be the not-so-
helpful response?
*
1 point
a. You sound so frustrated with your situation right now. I can sense the
tremendous pressure to stay faithful to your husband and protect your family
against your desire to be in a lesbian relationship. Can you tell me how you
manage these different orientations within you?
b. Thank you for sharing your story. Is it all right if I asked you if you still have
contact with your past lesbian relationships now that you are married? If you
do not want to answer, I will respect it.
c. You are saying that your first sexual experience was with your lesbian family
friend, and you did have more lesbian sexual relationships after that. May I
know what happened with your first and past lesbian relationships? Maybe we
can start with that in understanding better your situation.
d. You sound like a bit messed up in your story. I believe you jumped into
marrying a man not for love but for a different purpose. How long do you think
can you keep up and pretend that everything is fine with you?

50. Granting that Celia and her husband broke up because of their marital
sex issue. Her husband transferred to the other branch of their company,
so they won't see each other every day. They agreed not to tell the office
of their status as a couple. They also agreed that their child stays with
Celia with visitation rights for the husband. They agreed to be
coparents and will give equal financial support to their child. Celia
brought their child to her parents. She also informed her parents and
siblings about the issue that caused her separation from her husband.
They were surprised and blamed her for the break-up. Celia felt bad and
isolated. She cannot explain the reasons to her parents. She felt guilty
and confused. If you are the counsellor, what is the most unhelpful
response?
*
1 point
a. I am sorry. This must have gone this far in your family. Should you need
somebody to talk to your parents and siblings about this, I will be available to
help you. I hope you give them time to understand and process this matter.
b. How are you doing so far? You said your husband is seeing another woman
outside your office. Maybe one of his ways to cope with your breakup? I hope
you can focus on processing these issues before you jump to another
relationship.
c. You told me that your child is asking why her daddy is not living with you
right now. What reasons do you give her? I believe this is one situation parents
who separated are not able to consider when they separated for whatever
reasons.
d. You seemed to exude a light aura today. I am glad you are taking this better
after your breakup with your husband. Can you update me on what has been
going on with your life in the past months?

51. Granting that Celia is considering having a new partner, a lesbian

officemate who surmised that Celia has separated from her husband since
they have not been seen together at work. She accepted her invitation to
go out in groups at the start and later dated alone together. Their
relationship became deep when they went on an out-of-town trip. They
kept it in secret but later their affection for each other was known in
public.

Celin: "I want to be honest with you. I am in a relationship with my

lesbian officemate. I did not tell her that my husband and I broke up. She
probably hinted at it because my husband was seen with his new partner. I
am happy right now. I felt so free to express that I am a lesbian and able
to show my affection publicly to my lesbian partner right now. If you are
the counsellor, what is the not-so-helpful response?
*
1 point
a. I am glad that you have a new partner who seems to have helped you recover
from your breakup with your husband. How did you introduce her to your
child and to your parents? Tell me how you have prepared for this.
b. From what I heard from you; you are in a relationship right now with your
lesbian partner in your office. How are your office and co-workers taking it? Is
there a company policy that might put in danger your work at the office? I wish
you could have thought about this before coming out.
c. Sounds like you have found the freedom to express your true self and found
a partner you wish you had. I am happy for you and wish you the best. Keep
me posted if you need some help in the future.
d. Thank you for coming over to inform me about this. I sincerely thank you for
the trust you have given me in sharing your journey as an individual trying to
find your own self. I admire your courage and strength in coming out and being
authentic to yourself.

52. Samantha, 14, a second-year high school, is the eldest of three

children in the family. Her parents always fight over simple concerns at
home. She fears that her parents might eventually separate due to this
constant fight. To overcome this fear, Samantha went out with a group of
classmates in school who often skipped classes. She explored having a
boyfriend so she would not be left out of the group.

One day her mother called her attention because she saw the picture of
Samantha on her Facebook account where she was tagged as a “school
bitch". Samantha was angry with her groupmates, but everyone denied
having to do with it. There were more pictures of Samantha uploaded on
her Facebook. Some are pictures of Samantha and her boyfriend flirting
with each other. Samantha called her boyfriend who also denied having
been involved in uploading their picture together. She later broke up with
her boyfriend and unfriended her group mates in school. Samantha
distanced herself from the group and sometimes locked herself in the
room when she was at home. She began to have suicidal ideas, too. If you
are the counselor of Samantha, what is the not-so-helpful response?
*
1 point
a. I am sorry that you are going through this kind of experience. It must have
affected you really that you preferred to stop schooling. Can you share how this
started?
b. You said that your picture with your boyfriend has been uploaded on the
internet. Well, I do not know if you are familiar with the term "cyberbullying". It
is unfortunate that with the technology we have today, also comes the
introduction of harassment called cyberbullying via the internet." But if any
consolation to you, technology also has taught us ways to track down the
people doing it. How about that?
c. I feel you are really taking this cyber-bullying really hard as you expressed
that you wanted to just vanish in this world. I am really concerned with that
idea. I hope we can talk about this more.
d. You have shared with me about your cyberbullying experience with your
friends. Now, I would like to know the situation in your family that could have
pushed you to join this group in your school, much less explore having a
boyfriend at an early age. Perhaps many lessons can be learned from this.

53. Granting that Samantha's parents reported the case to the principal
and guidance counsellor in school. They showed the pictures uploaded on
the internet. The principal has formed a team to investigate the incident.
Samantha does not agree with reporting the incident in school because
she does not want to be the talk of the town again.

Samantha: "I told my parents not to report anymore because these people
will not stop when they are reported. I suspect they are a group of kids
who are used to doing this to other children in the school. Identifying
them also is difficult because they are using other names." If you are the
counsellor, what is the most unhelpful response?
*
1 point
a. I am sorry that you are in this very difficult situation. Your parents are
concerned seeing how it affected you so much. Their action to report the
case is one way
b. to protect you. I can help you tell your parents how you feel about this
action.
b. What I am hearing from you is that you do not like to report the case in
school because you will be again the focus of attention of the students in your
school. I can say, it will probably be one of the results of this action. But would
you want the people behind this incident to go out free?
c. I wanted to be clear when you said these are a group of kids who are used to
doing this to other children in the school. Can we talk about this more?
d. Sounds like you wanted to just be silent about the incident. I do not blame
you for that. But would you like to tell me how has this affected you so we can
process your feelings and emotions you had with this experience?

54. In the 1800s, friendly visitors employed the following strategies

except for one:
*
1 point
a. Family counseling
b. Financial assistance
c. Group counseling
d. Individual counseling

55. The shift towards social reforms as a form of intervention in the

1800s was brought about by
*
1 point
a. The belief that human beings have dignity and worth.
b. The belief that poverty was the fault of the individual.
c. The cause of distress is not a character defect but on the social conditions
the individuallived.
d. The moral failure of the individual to do something about her/his situation.

56. It refers to the equitable distribution of the national wealth and

income and the equality of access to opportunities for the full
development of every citizen as a human being.
*
1 point
a. Social Work
b. Social Policy
c. Social Justice
d. Equity and Equality

57. This is a part of the critical thinking process that refers specifically to
the processes of analyzing and making judgments about what has
happened.
*
1 point
a. Convergent thinking
b. Divergent thinking
c. Abstract thinking
d. Reflective thinking

58. Dewey's problem-solving framework consists of the following except

one:
*
1 point
a. Recognizing the difficulty of the evaluation plan
b. Carrying out of the solution
c. Implementation of the evaluation plan
d. Raising a suggestion for a possible solution

59. Prioritization is a technique used in social work practice to help

clients in their…
*
1 point
a. Problem identification
b. Engagement with the agency
c. Working with the social worker
d. Evaluating the agency
60. The thoughtful and planned efforts to bring about a specific change
are called
*
1 point
a. Interviewing
b. Interventions
c. Evaluation
d. Termination

61. What do you call the type of problem which the client is most
concerned about, and which is causing the current difficulty, and which
the client also perceives as needing help with:
*
1 point
a. Individual problem
b. Immediate problem
c. Working problem
d. Underlying problem

62. The current terminology for what used to be called in social work as
'diagnosis' is,
*
1 point
a. Problem-solving
b. Intervention
c. Social study
d. Assessment

63. It is the period in the helping process in which the worker begins to
orient himself/herself to the tasks at hand and be ready to involve
himself/herself in the situation.
*
1 point
a. Planning
b. Assessment
c. Evaluation
d. Engagement

64. Addressed first and consider the problem in order of importance. Rhea
and her client is using a technique in social work called:
*
1 point
a. Prioritization
b. Partialization
c. Referral
d. Intake

65. When a worker prepares the family of a recovered drug dependent to

be more accepting towards the client, encouraging the need to change
behaviors from their previous hostile and prejudiced attitude, the social
worker is said to be using this type of technique:
*
1 point
a. Psychological support
b. Therapy
c. Insight development
d. Environmental Manipulation

66. The social work principle which has privacy as its essence
*
1 point
a. Acceptance
b. Individualization
c. Confidentiality
d. Control emotional involvement

67. The social work principle which has privacy as its essence:
*
1 point
a. Acceptance
b. Individualization
c. Confidentiality
d. Control emotional involvement

68. The following are the features of casework except for one:
*
1 point
a. Casework is the first method of social work practice
b. Casework focuses on the individual inability to deal adequately with his/her
situation
c. Casework is a generic process featuring certain elements that can be applied
also in group work and community organizing
d. Case work seeks to improve the client's capability to help her/himself.

69. The principle of risk and reward in the concept of planned change
means that:
*
1 point
a. The client will struggle towards change if the risk and rewards are clearly
calculated.
b. If the potential rewards far outweigh the risks, most clients will attempt the
change.
c. That people resist change even if the risks and rewards are clearly explained
to them
d. That people are motivated to change no matter the risks or rewards at the
end

70. The task that refers to the social worker's activity during the intake
process where s/he elicits the client's conceptions and expectations of
the helping process as well as clarifies discrepancies between expectations
and what realistically could be offered:
*
1 point
a. Initial contact
b. Role clarification
c. Interviewing
d. Professional deportment

71. Service delivery is a major part of social work practice through:

*
1 point
a. Information and referral
b. Provision of direct services
c. Creation of network linkages
d. All of the above

72. It is an overall approach to change situation

*
1 point
a. Planning
b. Interviewing
c. Goal setting
d. Strategy

73. The client's problem can be best understood by considering the

following factors in the formulation of assessment:
*
1 point
a. Application of knowledge base for practice
b. Assessing values system of the client
c. Observation
d. All of the above

74. An accurate definition of the client's concern or problem is important

because this is the basis of:
*
1 point
a. Goal formulation
b. Group-focused assessment
c. Action planning
d. A and B

75. Which of the following accurately describes the context of the social
functioning:
*
1 point
a. Person-and-environment
b. Person-with-the environment
c. Person-in-situation/environment
d. None of the above

76. The level of social work practice refers to

*
1 point
a. Casework, group work, and community organizing
b. Micro, mezzo and macro
c. Case management and direct prov
d. Intake, admission, and discharge
77. Daycare and supplemental feeding are very popular programs among
NGOs. It utilizes the ____.
*
1 point
a. Baranganic Approach
b. Developmental Approach
c. Remedial Approach
d. Preventive Approach

78. These are the four essential and basic components of social work
practice:
*
1 point
a. Interviewing, recording, referral, use of programs
b. People, needs, resources, institutions
c. Client, problem, agency, helping process
d. Casework, group work, community organization, social administration

79. Lina is a social worker at the home for unwed mothers. As preparation
for meeting her first client of the day, she reads the referral letter and
case study report sent to the agency by the client's previous social
worker. She also reviews the results of the transfer case conference
conducted last week. What period in the helping process is this?
*
1 point
a. Termination
b. Assessment
c. Engagement
d. Planning

80. A client comes to you for a follow-up interview. During the session, he
talks about his previous social worker in the same agency where he works.
He said that the social worker rambled and often cut short the sessions.
The social worker seems to be drunk. The client further claimed that he
had heard rumors from other clients about this particular social worker
being seen with a former client drinking at a bar. What do you do?
*
1 point
a. Contact PRC and report concern about the RSW being impaired.
b. Tell your colleagues what you have heard so they do not refer anyone to the
RSW.
c. Inform the client that if he has enough data, he has the option to file a
complaint directly to the agency.
d. Don't do anything, your client is no longer seeing the RSW.

81. You are a geriatric social worker at the home for the aged. Lola
Cynthia, 89, has been getting more and more forgetful. She comes to you
and says, "I know the housekeeper is stealing from me, my gold wedding
ring is missing!" What do you do next?
*
1 point
a. Ask Lola Cynthia if she wants to join the current events group to divert her
attention.
b. Explore this with her and reassure her that you will help, ask that she signs
a release or permission letter so you can talk to the director of the nursing
home and to her physician.
c. Tell Lola Cynthia that she probably just forgot where she puts it.
d. Report the matter to the director since the housekeeper will probably steal
even more if you do not right away

82. You are a social worker assigned to an evacuation center. A concerned

citizen referred to you as a female child who seems to be between 10 to
12 years old and is crying almost nonstop. According to the concerned
citizen, the child was found clinging to a piece of wood near a coastal
community. As a social worker, what would be your first task in handling
this case?
*
1 point
a. Normalize the child's feelings by using a soft, warm, non-threatening
authority
b. Refer the child for medical assessment
c. Encourage the child to tell her story
d. Interview the concerned citizen and wait for the child to stop crying

83. Randy, a 10-year-old was allegedly sexually abused by his paternal

uncle. The case was referred to your agency and upon investigation, it was
found out that Randy needed to be pulled out from his environment
because there were no supportive relatives that could ensure the child's
safety. Randy was placed under the protective custody of the agency.
Randy's father who is working abroad and does not believe the story of his
son went home upon learning about the incident. Angry he went to your
office and demanded his son's release. How are you going to handle
Randy's father?
*
1 point
a. Refer him to the police to ensure the safety of your office
b. Call for an immediate case conference to discuss the case of Randy
c. Use your authority and clarify your agency's protective role and functions
d. Release Randy to his fathe

84. Rita is a 25-year-old mother who came to your agency to know if she
can avail of your agency's services. Your agency's security guard informed
you that Rita was observed to be anxious and fearful. She seems to have
difficulty articulating what she needs from your agency. As a social
worker, how are you going to introduce yourself to Rita?
*
1 point
a. Invite Rita into the office, ask her about her needs immediately, and explain
that there is an urgency for you to know her problems so that you will know
how to help her.
b. Greet Rita by name, introduce your name and your role as a social worker,
invite her to your office, and employ a small talk technique to put Rita at ease
before proceeding to the interview proper to find out Rita's presenting problem.
c. Immediately interview Rita about her needs and explore why she is anxious
and fearful.
d. Let Rita introduce herself to you and explain why she ended up in your office

85. How long does it take to establish rapport?

*
1 point
a. Rapport only applies during the engagement period of the helping process
b. Rapport is only used at the beginning of the helping process
c. Rapport applies from the assessment to termination of the helping process
d. Rapport starts to happen as soon as you meet the client and it continues to
grow until the end of the helping process.

86. The phase of the helping process which leads to subsequent

implementation of intervention is:
*
1 point
a. Exploration and summation
b. Exploration, assessment and planning
c. Initiation of established rapport
d. Clarification and analysis

87. When reviewing a social worker's performance, the supervisor notes

that the social worker conveys little empathy toward clients who have
recently left welfare and holding first jobs. In order to help the social
worker develop empathy with her clients, the supervisor should:
*
1 point
a. Explain welfare-to-work procedures from the client's perspective.
b. Suggest the social worker enter therapy to become a more empathetic
person.
c. Model empathetic communication when engaging with the social worker.
d. Clarify the agency's reason for supporting these clients

88. The worker must accept the client and his values, place more
responsibility on the clients for making life’s decisions.
*
1 point
a. Respect for the inherent worth and dignity of human beings
b. Principle of self-determination
c. Individualization
d. Acceptance
e. Non-judgmental attitud

89. Casework process includes:

a. Helping individuals to cope more effectively with their problems of social
functioning.
b. Improvement in the person's social functioning by bringing about change in
his economic and social living or environment.
c. Bring the client through the problem-solving process so that he will benefit
from the experience and will be able to apply it in the future as he encounters
other problems of daily living when the caseworker is no longer there to help
him.
d. The social worker engages in a working relationship and together they
embark on a scientific or problem-solving process.
*
1 point
a. a, b, d
b. a, c, e
c. a, b, c, d
d. none of the above

90. It is a casework approach where the intervention focuses on the

delivery of a service or social services.
*
1 point
a. Problem-solving
b. Functional
c. Psychosocial
d. Task-centered
e. Family-centered

91. It is a casework approach where the intervention focuses on helping

the person go through the scientific problem-solving process.
*
1 point
a. Crisis intervention
b. Functional
c. Problem-solving
d. Task-centered
e. Family-centered

92. It is a casework approach where the treatment focused on the

individual and their functionality
*
1 point
a. Psychosocial
b. Functional
c. Problem-solving
d. Task-centered
e. Family-centered

93. It is a casework approach where the treatment concentrates on

helping individual clients to achieve specific or limited goals of their own
choice.
*
1 point
a. Family-centered
b. Functional
c. Problem-solving
d. Task-centered
e. Psychosocial

94. It is a casework approach to reduce the immediate effects of the

stressful event. It is a shortterm treatment to help client cope with the
effects of the crisis.
*
1 point
a. Psychosocial
b. Problem-solving
c. Crisis intervention
d. Task-centered
e. Family-centered

95. A female client comes to see a social worker to discuss her

relationship issues. According to the psychosocial perspective, the social
worker should:
*
1 point
a. Have her tell you about the issues affecting her life
b. Begin training behavioral techniques
c. Provide a referral to a psychologist for testing
d. Refer to a marriage and family therapist

96. As a new clinical social worker, you find yourself being told by your
supervisor you need to be more confrontational. This seems at odds with
the social work mission until your supervisor explains the primary
purpose of confrontation is to:
*
1 point
a. Demonstrate accurate understanding
b. Help a client change her view of a problem
c. Make a client aware of inconsistencies
d. Help the client identify alternatives to her present behavior

97. You are sitting in a case staffing meeting at your agency while several
other social workers are discussing their new cases and receiving feedback
and suggestions. Of the four following situations, which one WOULD NOT
lend itself to family therapy?
*
1 point
a. A 17 year-old son who needs to separate psychologically from his family
b. A couple with two children that has decided to divorce.
c. A separated couple with two children, one child in the family has an eating
disorder
d. An enmeshed family, where improvement in one member is likely to cause
distress in the other members

98. Terri showed up for his appointment very upset and anxious. She
stated she was frightened because she had begun hearing the voices again.
The voices tell her she should kill herself. She has been hearing these
voices for approximately 5 years and has had two prior suicide attempts
over this time. She states that the voices have become stronger over the
past week. She says she had received a call from her mother that a friend
from high school had completed a suicide attempt. Your FIRST
intervention should be...
*
1 point
a. Complete a depression screen
b. Discuss the need for immediate inpatient hospitalization
c. Begin a complete suicide risk assessment.
d. Ask Terri about her current medication compliance

99. You have begun working with a family in which there is a verified
history of incestuous relationships. Of the following characteristics,
which one is MOST often found in families in which incestuous
relationships have occurred?
*
1 point
a. Enmeshment of family members
b. Relaxed attitude toward sexuality
c. Symbiotic mother-child relationships
d. Distorted communication patterns

100. You accept a referral from an agency on 65-year old male client.
During the initial interview you learn he has been physically abusive to
his wife of 40 years and he appears very depressed. He relates that two of
his children will not talk to him and did not call him for his birthday this
year. You quickly find you dislike this client intensely and have difficulty
feeling any empathy for this client and his situation. That evening after
the session you realize he reminds you of your spouse’s stepfather who
was abusive to your spouse during their childhood. You should..
*
1 point
a. Share your feelings with the client
b. Talk to your supervisor about your reactions toward this client
c. Accept your feelings as part of the therapeutic process when working with
abusers
d. Continue your sessions with the client and ignore your feelings