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2010 Headcount SAP Report January 15
2010 Headcount SAP Report January 15
2010 Headcount SAP Report January 15
Headcount Report
as of January 15, 2010
1. This covers employee movements for the period January 1-15 only.
2. HC Summary covers all employee types - regular, probationary, part-time, contractual
3. Fixed Cost Headcount Breakdown - lists all Fixed cost employees per department
4. Separated Employees for the Month - is a list of all separated employees for the current month (as of January 15) - probationary, regular, part-time, contractual
5. CC Operations Total Attrition - shows attrition rate of Agents on the floor and agents in training (trainees).
Program %Attrition per Reason is calculated vs. Program Headcount.
6. HH Non-Voice Attrition per Account & Reason (probationary & regular) - attrition rate for HH Non-Voice for the period covered
7. AMITS Total Attrition (probationary & regular) - attrition rate for AMITS for the period covered
8. Non-Agent Attrition (probationary & regular) - attrition rate per level (exclusive of all AMITS and agents)
9. TIP Overall Attrition (probationary and regular) - provides the attrition rate per level
10. On Hold status covers all those employees who are on leave of absence, sick, on maternity leave, and on AWOL for the entire payroll period cutoff
and those employees with unreconciled records in SAP Headcount and Scheduling Report vs. Pay Register.
11. New Hires - list of employees who had their first salary this month of January
Disclaimer: While the information was extracted or generated from SAP, it is the responsibility of each Department/Cost/Program head
to ensure that SAP Headcount and Scheduling Report are accurate and changes to any employee status are submitted to HR - Compensation & HRIS
on or before 12 midnight of Tuesday on the week of the payroll processing.
8,650
20 Less: Contractual (Fixed Cost 20 with payroll)
40 Less: Part Time (Direct Cost 39 with payroll & 1 on hold)
Total Number of Employees (Regular/Probationary 8,590
Only)
Employees on HOLD:
AMITS 1
Direct Cost 387
Fixed Cost 5
Total Number of Employees on HOLD 393
8,650
393 Employees on Hold
Total Number of Employees with payroll
8,257
(Regular/Probationary/Contractual/Part Time)
SHARED SERVICES
Shared Services Latin America 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 5
Shared Services Nevada 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 3
Subtotal Shared Services 0 0 0 0 0 0 0 0 0 0 0 8 0 0 0 0 0 8 0 0 0 0 0 0 0 0 0 0 0 0 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 8 0 0 0 0 0 8 Shared Services
HARTE-HANKS NON-VOICE
Technical Support Practice HH Admin 0 0 0 0 0 0 0 0 0 0 0 4 0 0 0 0 0 4 0 0 0 0 0 0 0 0 0 0 0 0 4 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 5 0 0 0 0 0 5
Technical Support Practice HH BPO 0 0 0 0 0 0 0 0 0 0 0 30 0 0 2 0 0 32 0 0 0 0 1 3 0 0 1 5 0 0 37 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 34 0 0 5 0 0 39
Technical Support Practice HH IBM 0 0 0 0 0 0 0 0 0 0 0 0 0 0 51 0 0 51 0 0 1 0 6 2 0 0 2 11 0 0 62 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 52 0 0 11 0 0 63
Subtotal HH Non Voice 0 0 0 0 0 0 0 0 0 0 0 34 0 0 53 0 0 87 0 0 1 0 7 5 0 0 3 16 0 0 103 0 0 0 0 0 0 4 0 0 0 0 0 0 0 0 91 0 0 16 0 0 107 HH Non-Voice
AMITS
AMITS AMITS 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1
AMITS TELUS AMP 0 0 0 0 0 0 0 0 0 0 0 1 0 0 57 0 0 58 0 0 0 0 0 0 0 0 1 1 0 0 59 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 58 0 0 1 0 0 59
AMITS TELUS Business Intelligence/Framework 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 8 0 0 0 0 0 8
AMITS TELUS Compass 0 0 0 0 0 0 0 0 0 0 0 17 0 0 1 0 0 18 0 0 0 0 2 0 0 0 1 3 0 0 21 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 18 0 0 3 0 0 21
AMITS TELUS OAS 0 0 0 0 0 0 0 0 0 0 0 0 0 0 26 0 0 26 0 0 0 0 0 0 0 0 0 0 0 0 26 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 26 0 0 0 0 0 26
AMITS TELUS SILVERLINE 0 0 0 0 0 0 0 0 0 0 0 1 0 0 45 0 0 46 0 0 0 0 0 0 0 0 0 0 0 0 46 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 46 0 0 0 0 0 46
AMITS TELUS TIANA - Apps Support 0 0 0 0 0 0 0 0 0 0 0 11 0 0 0 0 0 11 0 0 0 0 0 0 0 0 0 0 0 0 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11 0 0 0 0 0 11
AMITS TELUS TSSI 0 0 0 0 0 0 0 0 0 0 0 0 0 0 15 0 0 15 0 0 0 0 0 0 0 0 0 0 0 0 15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 15 0 0 0 0 0 15
AMITS TELUS TTV 0 0 0 0 0 0 0 0 0 0 0 4 0 0 2 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 6
Subtotal AMITS 0 0 0 0 0 0 0 0 0 0 0 34 0 0 153 0 0 187 0 0 1 0 2 0 0 0 2 5 0 0 192 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 188 0 0 5 0 0 193 AMITS
On Hold
Trainees Reg/Proby Temp PTE Trainees Reg/Proby Temp PTE TOTAL 8,650 Total Number of Employees
Operations Fixed Cost 0 24 0 0 0 0 0 0 24
Corporate Planning 0 144 3 0 0 2 0 0 149
Finance 0 17 2 0 0 1 0 0 20
Information Technology 0 120 0 0 0 1 0 0 121
IT & Physical Security 0 1 0 0 0 0 0 0 1
Logistics 0 34 0 0 0 0 0 0 34
Human Resources 0 106 15 0 0 1 0 0 122
Total Fixed Cost 0 446 20 0 0 5 0 0 471
Business Development
1 Director - Marketing & Business Development Charina Isabel Quizon
1 Director - Business Development Miriam Legaspi
Consultant Mirelle Romualdez
1 Marketing Support Specialist Lei Cadiz
3 Sales & Marketing Associate (CIA borrowed fr. Ops) Felipe Archibald Bugayong II, Edgardo Magno Jr., Kris Angelo Puentenegra
24 Active
0 Temp / PTE
0 On Hold
24 Total Operations Fixed Cost
BPI
1 Director for BPI Srinath Rangaswamy
4 BPI Manager Jesus Vincent Ramirez, Mark Pabon, Arlaine Carmelotes, Emmanuel Jose Generoso
5 Total BPI
Corporate Planning
1 VP of Corporate Planning Ankur Narain
1 Executive Assistant Yelena Pelayo
Implementation
1 Director of Implementation Maricar Chan
1 Implementations Manager Naissa Garrido
3 Implementation Supervisor Katherine Velasco, Donna Bronola, Bernard Tacuban
Baleen
5 Baleen Specialist Marsha Jennet Abad (HOLD), Art Francisco de Guzman, May Ordoñez, Winston Martinez, Margaret Tacuycuy
CCC
6 CCC Supervisor Rhea Mallari , Noel Macapagal, Marwin Rommer Delos Santos, Collins Latag, Carmencita Sharon Concepcion, Adelia Lebria
1 CCC Vincent Anthony Gumapac
WFM
2 Director of WFM Sagar Rajgopal, Neeraj Kumar Thakran
2 Workforce Manager Armi Banez, Apple Guerra
1 Command Center Manager Jovel Chan
1 Cap Planning Manager Khristina Gonzales
Donabelle Tamara, Raya Barbra Cabuso, Julie Ann Diamante, Arnel Royo, Triccia Pronoso, Jan Michael Asturias, Wrigley Africa, Jill Celeste
15 Scheduling Analyst Aguirre, Ernesto Sy, Ibrahim Sahijuan, Anna Lourdes Pangilinan, Rolando Espina, Rainer Del Rosario, Mae Bernice Bernardo (CIA), Mary Grace
Bahillo (CIA)
3 MIS Analyst Alister Cuenca, Gilbert Sumalinog, Jose Carlo Rosales
6 WFM Cap Plan Analyst Martin Joseph Perdido, Michael Quinones, Romnick Francisco, Hazel Jarder, Astrud Philippe Ngo, Dennis Lopez
1 Workforce Mgt Richard Dizon (PC)
Training & QA
1 Director for Training Joel Pelayo
2 Sr. Training Managers Raver Santos, Harold Lua
Mike Diones, Dianne Del Rosario, Karms Birang, Grace King, Reya Vanzuela, Rosario Villanueva, Andre Enriquez, Roberto Concepcion,
9 Trng Managers
Evangeline Otero
Laura Ramos, Genel Desiderio, Darleen Santos, Maria Cheryl Gomera, Jubeth Santuyo, James Christopher Tecson, Kristine Flor Agdon, Earl
Anthony Caymo IV, Michelle Moriel Mallari, Sheree Lee Caballero, Christine Lee Umali, Ryan Alejandro, Lemuel Cruz, Catherine Guna, Vanessa
31 Comm Skills Trainers Jutic, Janice Joy Solis, Rodrigo Joaquin Vicente Moran, Nerissa Dayrit, Maika Enage, Michelle Villarama, Jane Alcovindas, Kirby Joseph Roxas,
Antonette Evelyn Santos, Ronald Ryan Robles, Mutya Timothy (QA Analyst), Paula Ria Marasigan (CIA), Cris Ana Arlyn Finado (CIA), Loren
Aballe (CIA), Gladys Nebres (CIA), Benjie Carlo Jamelo (CIA), John Herald Bonus (HOLD)
6 QA Manager Ophalene Toquero, Michael Sy, Ines Templo, Ferdinand Bayona, Noel Romero, Andrew Valle
Johanne Carrera , Catherine Yu, Ralph Buena, Alfrelyn Caspellan, Neil Lira, Sheila May Pablo, Marizaida Cuadra-Ramos, Gilbert Paul Santos,
17 QA Supv Joseph Brian Montano, Jeffrey Milanes, Jundel Pancho, Christine Mendoza, Arnold Azares, Jr., Julius Vincent Olano, Loraine Llanto, Ron Oliver
Gomez, Fernando Moscare Jr.
Maylene Aquino, Hannah Mae Duran, Bernadette Joyce Lozada, Marlon Louise Parco, Jasmin Sanchez, Dominic Haban, Kenneth Corpus,
8 QA Core Team
Annaliza Estrebello (OIC)
6 QA Admin / Asst. Phillip Gabriel Sta. Ana, Mary Anne Martin, Alfredo Suarez, Flordeliz Oliva, Helene Aguilar, Priscilla Jasareno
3 QA Admin / Asst. (Temp) Michael Edward Faytaren, Melanie Dagohoy, Cheryl Gutierrez
144 Active
3 Temp / PTE
2 On Hold
149 Total Corporate Planning
Finance
1 VP - Finance Manny Jao
1 Director - FP&A Inigo Geronilla
1 Pricing Officer Aldin Auxilian
1 Pricing Analyst Ella Cero
1 Finance Officer Desiree Cuaresma-Bernal
1 Financial Planning Analyst Effie Manapsal
1 Sr. Associate for Financial Planning Rona Doreen Salapare
1 Financial Planning Associate Jennalyn Razon
1 Treasury Officer Carol Soriano
1 Treasury Analyst Jennifer Bangibang
2 Manager - Controllership Beth Baldeverona, Dennis Bocoy
1 Procurement Officer Elvin Laganga
1 Procurement Analyst Dennis Garduque
1 Budget Officer Daisy Pantaleon
2 Accounting Analyst Angela Embien, Mark Ryan Quiat (HOLD)
1 Asset Analyst Fernando Apostol
2 Administrative Assistant (Temp) Rhea Marie Yaranon, Renz Julios Isleta
17 Active
2 Temp / PTE
1 On Hold
20 Total Finance
Information Technology
VP of IT Rick Lowe (Part of SAP but not part of local payroll)
1 Executive Assistant Thea Azur
3 Director Patrick Dacanay, Bryan Aniñon, Adolfo Maria Jesus Conui
7 Managers Eric Datu, Richard Lua, Jose Lagonera, Rinaldi Gonzales, Wilfredo Santos, Frederick Joseph Geronimo, Muhammad Mozahadi
3 IT Site Support Supervisors Mike Detosil, Mira Belialba, Marilyn Aviles
5 IT Support Supervisors Fernan Fernandez, Etelnilo Tungol, Daniel Labarda, Marvin Siladan, Randy Cabrera
1 Sr Sytems Admin Carlos Quijoy
8 Systems Admin Jaime Dulzura, William de Jesus, Angelito Pineda, Allene Rey Solomon, Ryan Ignacio, Esteban de Vera, Emer Carlo Mendoza, Jonathan la Luna
1 IT Applications Programmer Officer Joharem Purisima
2 Application Developer Erickson Zapata, Paulo Gumanit
Stephen Marin, Harold Alicos, George Espiritu, Jimbo Banares, Morena Samantila, Reynaldo Salvador, Roversfer Garcia, Soriano Hernando,
Jr., Gil Espana, Archimedes Ordonez, Carlo Romano, Leandro Domingo, Aaron Tan, Lorenz Ramirez, Lia Kristine Absalon, Ruel Armeña,
Richard Jack Junquera, Jessie Canlas, Lawrence Moreno, Marlon Merco Manalo, Jhonas Tanlapco, Jan Christian Sideco, John Richard
Ventura, Josefina Balinquit, Gemson Vargas, Ma. Theresa Lubrica, Fernando Tampil, Carlo Vincie Axalan, Marc Ian Maranan, John Michael
59 I.T. Support Specialist
Rieza, Kernan Nino Abellon, Peter Leosala, Herbert Mendoza, Ivy Castillo, Joan Isabel Reyes, Rene Mark Umpig, Cid Phillip Canuela, Jr., Ron
Allan Matute, Gilbert Matias, Patrick Mactal, Raymond Francisco, Ian Roger Romano, Mary Sheal Villena (HOLD), James Boco, Jan Michael
Tayag, Jamie Castro, Alexander Defeo, Brian Llamas, Christina Velasco, John Paul Villas, Mark Anthony Escalora, Jayren Noble, Gino Anthony
Matining, Jose Adrian Acelo, Felicito Villareal, Harold Willie Saba, Rodell Delute, Jayson Molina
120 Active
0 Temp / PTE
1 On Hold
121 Total I.T.
1 Active
0 Temp / PTE
0 On Hold
1 Total IT & Physical Security
Logistics
34 Active
0 Temp / PTE
0 On Hold
34 Total Logistics
Human Resources
1 VP for HR Cris Rosenthal
TA AMITS
HR Business Partners
HR Organizational Development
HR Talent Acquisition
HR Corporate Communications
HR Employee Services
106 Active
15 Temp / PTE
1 On Hold (Reg / Proby)
0 On Hold (Temp / PTE)
122 Total HR
471
EMP ID PY ID LAST NAME FIRST NAME VERTICAL COST CENTER POSITION LEVEL EE GROUP EE SUBGROUP REASON FOR ACTION ACTION TYPE DATE HIRE END DATE
TIP-017702 17702 TALARO FRANCHESCA ANNE Consumer Products & Retail DELL APOS Chat CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/21/2007 1/8/2010
TIP-029158 29158 TIAMZON PRENCY TANYA Consumer Products & Retail DELL APOS Voice CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/26/2009 1/7/2010
TIP-029318 29318 JOROMAT BRYAN Consumer Products & Retail DELL APOS Voice CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/26/2009 1/8/2010
TIP-029617 29617 PACIS JOCELYN Consumer Products & Retail DELL APOS Voice CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/2/2010
TIP-029624 29624 YLEN DANICA Consumer Products & Retail DELL APOS Voice CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/13/2010
TIP-022394 22394 MORADA NEIL JOHN Consumer Products & Retail DELL APOS Voice CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To Continue Studies Voluntary Resignation 6/25/2008 1/12/2010
TIP-027141 27141 GONZALES CHRISTIAN Consumer Products & Retail DELL APOS Voice CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 6/4/2009 1/5/2010
TIP-029027 29027 SANTOS ARNOLD LOUIE Consumer Products & Retail DELL ARB Voice CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Option Given 10/19/2009 1/12/2010
TIP-012702 12702 NAVOS ALVIN Consumer Products & Retail DELL CS Sales Chat CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 11/14/2006 1/3/2010
TIP-027484 27484 VILLACORTE ELIZABETH Consumer Products & Retail DELL Dream Team CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 7/3/2009 1/1/2010
TIP-029506 29506 COFREROS JOEL JR Consumer Products & Retail DELL Dream Team CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 11/3/2009 1/5/2010
TIP-029565 29565 GATMAITAN MARIA ELENA Consumer Products & Retail DELL Dream Team CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 11/3/2009 1/5/2010
TIP-027435 27435 CASALLA DERICK JAMES Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 6/23/2009 1/7/2010
TIP-028971 28971 ORTALEZA ANDREA KARLA Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/19/2009 1/7/2010
TIP-029011 29011 DE UNGRIA ISAAC ROEL Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/19/2009 1/7/2010
TIP-029012 29012 DIZON JESSICA Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/19/2009 1/7/2010
TIP-029015 29015 SALVADOR LISA GAIL Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/21/2009 1/7/2010
TIP-015958 15958 RAGASA JOCELYN Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 6/19/2007 1/8/2010
TIP-022170 22170 DACPANO MARY CHRISTI ANNE Consumer Products & Retail DELL EPP CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 6/9/2008 1/8/2010
TIP-029455 29455 WORTHAN TINA Consumer Products & Retail DELL LVR CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Didn't Like the Job Voluntary Resignation 11/11/2009 1/11/2010
TIP-016730 16730 RAPISURA MARK RYAN Consumer Products & Retail DELL LVR CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Resig-personal/fam/undisclosed Separation 7/23/2007 1/7/2010
TIP-015725 15725 SABINO MARI MICHELLE CAROLENE Financial Services & Outbound DFS DPA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 6/12/2007 1/2/2010
TIP-008824 8824 VECIANA JOVANIE Financial Services & Outbound DFS DPA RESOLUTIONS SPECIALIST Resolutions SpecialiRegular Associate Career Growth Voluntary Resignation 2/1/2006 1/2/2010
TIP-012126 12126 GERONIMO HONEYLETTE Financial Services & Outbound DFS SMB RESOLUTIONS SPECIALIST Resolutions SpecialiRegular Associate Career Growth Voluntary Resignation 10/24/2006 1/11/2010
TIP-015369 15369 TINAJORA DOVIEGRACE FATIMA Financial Services & Outbound DFS SMB RESOLUTIONS SPECIALIST Resolutions SpecialiRegular Associate Career Growth Voluntary Resignation 5/23/2007 1/11/2010
TIP-027278 27278 LOPEZ KENDY Financial Services & Outbound HH Nationstar CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Family Issues Voluntary Resignation 6/15/2009 1/15/2010
TIP-016932 16932 SIDECO PORSHA SABRINA Financial Services & Outbound TSYS Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 7/30/2007 1/15/2010
TIP-024728 24728 BARRERA KATHERINE Financial Services & Outbound TSYS Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 10/27/2008 1/4/2010
TIP-025097 25097 DELIGERO RONNIE Financial Services & Outbound TSYS Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 11/17/2008 1/4/2010
TIP-025101 25101 MAGDASOC ZEUSREX Financial Services & Outbound TSYS Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 11/17/2008 1/4/2010
TIP-028908 28908 CABRERA SHERWIN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 10/12/2009 1/4/2010
TIP-029048 29048 RODRIGO ERWIN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/19/2009 1/4/2010
TIP-029133 29133 GABUAY MARK DARWIN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/26/2009 1/4/2010
TIP-029192 29192 AMOSCO JONATHAN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/26/2009 1/5/2010
TIP-029195 29195 ACASIO JOSEPH PAUL Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/5/2010
TIP-029199 29199 DAGAMI RICO Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/5/2010
TIP-029202 29202 FELIPE JASPER Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/11/2010
TIP-029207 29207 MAGARZO ANNA CZARINA Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/2/2010
TIP-029208 29208 PALMARIA XYLA NOLA Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/2/2010
TIP-029209 29209 PAYOT LOUMARVEN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/2/2010
TIP-029211 29211 TAN EUGENE RUMEL Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/5/2010
TIP-029227 29227 LANUZA CHRISTIAN MARIO Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/4/2010
TIP-029234 29234 CARPIO ROLANDO Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/5/2010
TIP-029248 29248 MADERAZO JASMIN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/2/2009 1/6/2010
TIP-029252 29252 TAN AUGUSTO MARCELINO Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 11/2/2009 1/7/2010
TIP-029418 29418 BALAONG KRISTIAN ANTHONY Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/6/2009 1/14/2010
TIP-029427 29427 MALOBAGO JENEVIEVE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/6/2009 1/8/2010
TIP-029431 29431 SADSAD SARAH JANE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 11/6/2009 1/1/2010
TIP-029436 29436 VERA JUAN CARLOS Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/6/2009 1/13/2010
TIP-029437 29437 VILLAROSA RIAIN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/6/2009 1/8/2010
TIP-029587 29587 UBALDE FRANCIA Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Proximity Voluntary Resignation 11/9/2009 1/2/2010
TIP-029588 29588 ALTAMERA NEMIA Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Family Issues Voluntary Resignation 11/9/2009 1/8/2010
TIP-029593 29593 DELA CRUZ PHILLYBERT Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/8/2010
TIP-029594 29594 DELA PEÑA EDRALYN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/2/2010
TIP-029595 29595 FERNANDEZ MICHELLE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/8/2010
TIP-029596 29596 LUBAO ARMIN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Family Issues Voluntary Resignation 11/9/2009 1/7/2010
TIP-029597 29597 LUIS CHARLEMAGNE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/8/2010
TIP-029603 29603 PADAOAN JOSE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/8/2010
TIP-029610 29610 NICOLAS JOSE MA. ANTHONY Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/14/2010
TIP-029774 29774 CARDAÑO RYAN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/6/2010
TIP-029786 29786 GARCIA MANITHO Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/15/2010
TIP-029788 29788 LARAYA HOWARD WENDELL Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/15/2010
TIP-029792 29792 MAGDURULANG REUBEN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/6/2010
TIP-029793 29793 MOPAS JANICE MAE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/6/2010
TIP-029803 29803 RODRIGUEZ SHARLINE Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/15/2010
TIP-029808 29808 YANO NOEMI Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/16/2009 1/6/2010
TIP-029924 29924 BAYACA RYAN EMMANUEL Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/23/2009 1/12/2010
TIP-029940 29940 RIVERA APRIL JOY Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/23/2009 1/12/2010
TIP-029942 29942 TRINIDAD LEONARDO III Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/23/2009 1/4/2010
TIP-013003 13003 MAUHAY APRILYN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 11/23/2006 1/3/2010
TIP-023800 23800 BERNARDO RANGIELYN Technical Support Practice DELL CTS CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Transfer to other Industry Voluntary Resignation 9/29/2008 1/8/2010
TIP-028717 28717 CABAGUI MARY ROSE Technical Support Practice HH MS Security CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 9/28/2009 1/14/2010
TIP-029672 29672 ARELLANO JO FAULA Technical Support Practice HH MS Security CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 11/9/2009 1/6/2010
TIP-017042 17042 BALOLONG MARIETTA Technical Support Practice HH MS Security CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 8/6/2007 1/15/2010
TIP-020854 20854 SAISU YUJI Technical Support Practice HH MS Security CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 3/10/2008 1/5/2010
TIP-025132 25132 CUA MARIA KRISTINA Technical Support Practice HH MS Security CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Attendance Termination 11/17/2008 1/6/2010
TIP-028113 28113 DILIG MARILOU Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 8/10/2009 1/12/2010
TIP-028270 28270 TUMAOB ABEGAIL LARA Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 8/24/2009 1/4/2010
TIP-028336 28336 GARCHITORENA JOSE MARI Technical Support Practice HH MS Xbox Customer Interaction Associate Agent Probationary Associate Resignation Separation 8/24/2009 1/11/2010
TIP-028627 28627 PINDOY RICHARD MATT Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 9/14/2009 1/15/2010
TIP-028976 28976 EMPESO MARK VINCENT Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/19/2009 1/12/2010
TIP-029337 29337 LAYUG MARIA LEONORA Technical Support Practice HH MS Xbox Customer Interaction Associate Agent Probationary Associate Resignation Separation 10/26/2009 1/10/2010
TIP-029472 29472 MENDIGO JEFFREY Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 11/2/2009 1/4/2010
TIP-029492 29492 OMERO IAN GIDEONNI Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/3/2009 1/10/2010
TIP-029560 29560 RUEDAS JHOANA-LYN Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 11/3/2009 1/4/2010
TIP-029667 29667 DAVID ROWENA Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/9/2010
TIP-029901 29901 ZAMORA EDWARD Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 11/16/2009 1/9/2010
TIP-029905 29905 GUEVARA MA. KATRINA Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 11/16/2009 1/6/2010
TIP-030060 30060 MONJE HOWARD Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/23/2009 1/14/2010
TIP-030345 30345 PINEDA MA. ANNA CELINE Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 12/7/2009 1/1/2010
TIP-030357 30357 EGONIA WALLER Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Didn't Like the Job Voluntary Resignation 12/7/2009 1/15/2010
TIP-030501 30501 LINATOC WILFRED ANTHONY Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 12/21/2009 1/12/2010
TIP-017075 17075 JAINAR CRISTINA MA. Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/6/2007 1/4/2010
TIP-024338 24338 LUZURIAGA RYAN Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 10/13/2008 1/11/2010
TIP-029727 29727 ALVAREZ JULIE ANNE Technical Support Practice HH MS Xbox CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 11/9/2009 1/12/2010
TIP-027917 27917 BARRUN JOSEPH CONNOR Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 7/27/2009 1/11/2010
TIP-013375 13375 DOÑA II ERNESTO Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 12/6/2006 1/12/2010
TIP-017279 17279 DAZO MARIANITO Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/14/2007 1/12/2010
TIP-017619 17619 DOLZ JERREL Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/23/2007 1/12/2010
TIP-017669 17669 FERNANDO FRANZ Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/21/2007 1/12/2010
TIP-018169 18169 SORILLO IRISH FAYE Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 9/24/2007 1/15/2010
TIP-023486 23486 RUAYA RONALD Technical Support Practice HH Samsung CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/26/2008 1/4/2010
TIP-027675 27675 GAMMAD NOEMI JEAN Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Option Given 7/7/2009 1/6/2010
TIP-027762 27762 DELFINA CARMELO Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 7/20/2009 1/6/2010
TIP-027764 27764 GREGANA EUGENE Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Option Given 7/20/2009 1/6/2010
TIP-027769 27769 OZAETA MIKHAEL LOREN Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Option Given 7/20/2009 1/6/2010
TIP-027867 27867 REYES PAOLO Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Option Given 7/23/2009 1/6/2010
TIP-027868 27868 VALLO JOEMAR Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Option Given 7/23/2009 1/6/2010
TIP-029367 29367 BUEN GEOFFREY Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/3/2009 1/6/2010
TIP-029382 29382 SANTIAGO SIGNORELLI RICCI Technical Support Practice Magellan Customer Interaction Associate Agent Probationary Associate Resignation Separation 11/3/2009 1/6/2010
TIP-029413 29413 NACIONAL JIM ANWAR RABIN Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/5/2009 1/6/2010
TIP-024565 24565 SENAPILO RODERIC Technical Support Practice Magellan CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 10/20/2008 1/4/2010
TIP-028505 28505 DE LEON RENE JOSE Technical Support Practice TELUS Hibiscus CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 9/7/2009 1/4/2010
TIP-028137 28137 AGREGADO ROMAR JESLET Technical Support Practice TELUS Jasmine CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 8/17/2009 1/4/2010
TIP-028157 28157 VILLANUEVA MA. ROMILA Technical Support Practice TELUS Jasmine CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Resig-personal/fam/undisclosed Separation 8/17/2009 1/6/2010
TIP-028020 28020 BERMEJO CARMELA Technical Support Practice Zynga CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate To go into Business Voluntary Resignation 8/7/2009 1/15/2010
TIP-025395 25395 PADAR AVA JEAN Technical Support Practice Zynga CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Resig-personal/fam/undisclosed Separation 12/10/2008 1/11/2010
TIP-027735 27735 BARRIENTOS ANTHONY Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Proximity Voluntary Resignation 7/13/2009 1/6/2010
TIP-027747 27747 ORDINARIO MARK Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate To Work Abroad Voluntary Resignation 7/13/2009 1/6/2010
TIP-027756 27756 FRIOLO JAYBEE Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 7/14/2009 1/5/2010
TIP-027946 27946 DE LA CRUZ CHRISTIAN LINUS ASCENSI Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 8/3/2009 1/12/2010
TIP-028319 28319 JAVINIAR RODOLFO III Telecommunications TELUS Assure ADSL Support Customer Interaction Associate Agent Probationary Associate Resignation Separation 8/24/2009 1/15/2010
TIP-011675 11675 MARCELO CHERRY MERCEDES Telecommunications TELUS Assure ADSL Support W-CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To go into Business Voluntary Resignation 10/2/2006 1/3/2010
TIP-017697 17697 ROSAMIRAN ROSEMIL Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/21/2007 1/4/2010
TIP-018434 18434 FELISMINO JEFFREY Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 10/15/2007 1/9/2010
TIP-018533 18533 LIBIRAN ARVIN Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Resig-personal/fam/undisclosed Separation 10/24/2007 1/10/2010
TIP-022136 22136 CORNELIA KENNIBETH Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Family Issues Voluntary Resignation 6/3/2008 1/4/2010
TIP-023376 23376 TUPAS PATRIZHA ANNE Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/20/2008 1/5/2010
TIP-023577 23577 TITOY HAYDEE LYN Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 9/8/2008 1/15/2010
TIP-025484 25484 LIM ROOSEVELT Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To go into Business Voluntary Resignation 12/15/2008 1/6/2010
TIP-025489 25489 POLANDAYA JHUNE PAOLO Telecommunications TELUS Assure ADSL Support CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Resig-personal/fam/undisclosed Separation 12/15/2008 1/14/2010
TIP-024983 24983 GUIMARY FLOPHYL Telecommunications TELUS Assure National Repair Answer CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 11/10/2008 1/11/2010
TIP-020418 20418 LAURETA JR. REYNALDO Telecommunications TELUS BS Bluebird CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 1/22/2008 1/8/2010
TIP-024312 24312 PEREY III PEDRO Telecommunications TELUS BS Bluebird CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To Work Abroad Voluntary Resignation 10/21/2008 1/1/2010
TIP-025811 25811 LIWANAG MICHELLE Telecommunications TELUS BTTO CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To Work Abroad Voluntary Resignation 2/10/2009 1/4/2010
TIP-026402 26402 MENDOZA JONA CHRISTINELLI Telecommunications TELUS BTTO CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 3/31/2009 1/5/2010
TIP-026977 26977 AISA MARY GRACE Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 5/12/2009 1/13/2010
TIP-027596 27596 ODILAO ANGELINE MAY Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 6/29/2009 1/4/2010
TIP-028223 28223 MARTINEZ ROMULO JR. Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 8/19/2009 1/4/2010
TIP-028229 28229 MIJARES ANNA LEE Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 8/18/2009 1/4/2010
TIP-028436 28436 GUAB SARREN Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Disciplinary Case Termination 9/1/2009 1/6/2010
TIP-028936 28936 PALMOS JEMAR Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/13/2009 1/14/2010
TIP-029055 29055 ESCALONA LEDELYN Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/20/2009 1/5/2010
TIP-029060 29060 VILLAMOR MELVIN Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 10/20/2009 1/14/2010
TIP-028135 28135 RAMOS ROANNA MARY Telecommunications TELUS FFH Care Customer Interaction Associate Agent Probationary Associate AWOL AWOL 8/17/2009 1/12/2010
TIP-030079 30079 JAVIER DANIEL Telecommunications TELUS FFH Care Customer Interaction Associate Agent Probationary Associate AWOL AWOL 11/24/2009 1/10/2010
TIP-030073 30073 EGPIT ELIZA Telecommunications TELUS FFH Care Customer Interaction Associate Agent Probationary Associate AWOL AWOL 11/24/2009 1/10/2010
TIP-009585 9585 CUSTODIO MANILYN Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 3/13/2006 1/6/2010
TIP-024579 24579 JIMENO REGINA Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 10/21/2008 1/15/2010
TIP-025723 25723 VIDA ISHA ANTONIETTE Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 2/3/2009 1/9/2010
TIP-026111 26111 PEREJA CRISTINA ANGELICA Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 3/10/2009 1/4/2010
TIP-026112 26112 SONGCO ABIGAIL Telecommunications TELUS FFH Care CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Family Issues Voluntary Resignation 3/10/2009 1/8/2010
TIP-021485 21485 CAMPOS ERIC Telecommunications TELUS FFH Care Customer Interaction Associate Agent Regular Associate Going Overseas Voluntary Resignation 4/28/2008 1/8/2010
TIP-027983 27983 BAUDIN JOANE Telecommunications TELUS Finance COMMISSIONS ADMINISTRATOR CC Associate Probationary Associate To Work Abroad Voluntary Resignation 8/3/2009 1/15/2010
TIP-027230 27230 AGCAOILI MARIA KAREEN Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 6/9/2009 1/6/2010
TIP-027797 27797 MAKALINTAL CATHERINE MAE Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Family Issues Voluntary Resignation 7/20/2009 1/8/2010
TIP-027798 27798 RAMOS HONEY LEE Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 7/20/2009 1/12/2010
TIP-027803 27803 ALCOBA IDA MARIE Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 7/21/2009 1/7/2010
TIP-027804 27804 ALAWI JOHAIRAH Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 7/21/2009 1/7/2010
TIP-029071 29071 NORTE JENNY Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate To Continue Studies Voluntary Resignation 11/2/2009 1/5/2010
TIP-029390 29390 BOLUS LIWAY Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/3/2009 1/6/2010
TIP-029552 29552 MANUEL MARK ANTHONY Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/4/2009 1/9/2010
TIP-029553 29553 TINO JELA PATRICIA Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/4/2009 1/11/2010
TIP-013878 13878 DELA CRUZ JOCELYN EULALIA Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Family Issues Voluntary Resignation 2/1/2007 1/7/2010
TIP-017567 17567 ADRIANO CHARITO Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 8/21/2007 1/10/2010
TIP-020368 20368 GARMA LEAH Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 1/15/2008 1/6/2010
TIP-021610 21610 FERRER ELZENAR Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 4/28/2008 1/3/2010
TIP-021626 21626 TAMPOL CLARISA Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 4/28/2008 1/2/2010
TIP-021928 21928 DELA CRUZ AGNES Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 5/27/2008 1/15/2010
TIP-023829 23829 JACINTO RAJIV Telecommunications TELUS Mobility CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 9/22/2008 1/15/2010
TIP-027187 27187 GERONIMO MICHAEL Telecommunications & Transactional Services Alltel Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 6/1/2009 1/4/2010
TIP-027392 27392 LLARENA SULA Telecommunications & Transactional Services Alltel Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 7/6/2009 1/1/2010
TIP-020633 20633 FIEL ALLAN FELIX Telecommunications & Transactional Services Alltel Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 2/18/2008 1/4/2010
TIP-022843 22843 ANAYATIN ANDRE Telecommunications & Transactional Services Alltel Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 7/14/2008 1/5/2010
TIP-022850 22850 BUSTAMANTE REYNERIO III Telecommunications & Transactional Services Alltel Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 7/14/2008 1/9/2010
TIP-023606 23606 CALIX CURRY Telecommunications & Transactional Services Alltel Prepaid CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Disciplinary Case Termination 9/15/2008 1/11/2010
TIP-016779 16779 SIMONGO ROMULO Telecommunications & Transactional Services Domino's CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 7/23/2007 1/6/2010
TIP-030011 30011 RAMOS KRISHNA IRA MAY Telecommunications & Transactional Services OOMA CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/23/2009 1/12/2010
TIP-030015 30015 ALIBAN ALEXANDER Telecommunications & Transactional Services OOMA CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/25/2009 1/12/2010
TIP-022964 22964 SORIANO JOHANNAH Telecommunications & Transactional Services OOMA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate AWOL AWOL 7/28/2008 1/15/2010
TIP-026789 26789 BONGON BERNADETTE Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 4/27/2009 1/4/2010
TIP-026878 26878 EGALLA RUBY JEAN Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 4/29/2009 1/4/2010
TIP-029748 29748 AURE FRECIELYN Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 11/10/2009 1/8/2010
TIP-009964 9964 ROBLES MARIE HAZEL Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 5/10/2006 1/4/2010
TIP-022200 22200 QUIAMBAO JODIE Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To Continue Studies Voluntary Resignation 6/10/2008 1/15/2010
TIP-026528 26528 BAETIONG CARISSA JANE Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 1/8/2007 1/4/2010
TIP-026814 26814 RAMOS RAJIV Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Family Issues Voluntary Resignation 4/27/2009 1/1/2010
TIP-026819 26819 TURALBA ARWIN JOHN Telecommunications & Transactional Services TELUS DA CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Health Reason Voluntary Resignation 4/27/2009 1/5/2010
TIP-025353 25353 SAN JUAN JING JING Utilities & Energy Organization BSG CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Resig-personal/fam/undisclosed Separation 12/2/2008 1/14/2010
TIP-017340 17340 PADLA SHERLANE Utilities & Energy Organization Reliance CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Resig-personal/fam/undisclosed Separation 8/13/2007 1/4/2010
TIP-027657 27657 ORIAL JASON Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 7/6/2009 1/4/2010
TIP-027908 27908 VALEROS JEREMY ISAIH Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 7/27/2009 1/9/2010
TIP-028308 28308 SOTO ANNY Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 8/24/2009 1/4/2010
TIP-028458 28458 PANGILINAN ELEONOR Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Performance Termination 9/2/2009 1/12/2010
TIP-028542 28542 GO GILBERT Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 9/8/2009 1/4/2010
TIP-028574 28574 PAJORA RONIE JR. Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 9/14/2009 1/5/2010
TIP-029696 29696 SILVALA RAMON Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/9/2009 1/5/2010
TIP-029855 29855 RABUZA MARIA CORRIELLE Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Family Issues Voluntary Resignation 11/16/2009 1/14/2010
TIP-029857 29857 URBIZTONDO MARIA LOURDES Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/17/2009 1/5/2010
TIP-029913 29913 DEL SOCORRO LYKA JANE Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Family Issues Voluntary Resignation 11/17/2009 1/4/2010
TIP-030038 30038 JURADO MARIA CHRISTINA Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Attendance Termination 11/23/2009 1/5/2010
TIP-030040 30040 ALMARIO EMMIL Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate AWOL AWOL 11/23/2009 1/14/2010
TIP-030095 30095 ARMINTIA MARICRIS Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 11/23/2009 1/6/2010
TIP-030406 30406 DUMDUM MANUEL IV Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Probationary Associate Health Reason Voluntary Resignation 12/9/2009 1/12/2010
TIP-013534 13534 CARAMBAS VICTOR MICHAEL Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Career Growth Voluntary Resignation 12/12/2006 1/6/2010
TIP-022180 22180 URSUA PREGE Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate Family Issues Voluntary Resignation 6/9/2008 1/6/2010
TIP-023069 23069 IGNACIO RONELLE Utilities & Energy Organization TXU CUSTOMER INTERACTION ASSOCIATE Agent Regular Associate To go into Business Voluntary Resignation 7/28/2008 1/14/2010
TIP-027695 27695 MONTEMAYOR ANGELICA RIZZA Utilities & Energy Organization TXU RESOLUTIONS SPECIALIST Resolutions SpecialiProbationary Associate Performance Termination 7/14/2009 1/6/2010
TIP-028300 28300 JAVIER EUGENIA Utilities & Energy Organization TXU RESOLUTIONS SPECIALIST Resolutions SpecialiProbationary Associate AWOL AWOL 8/24/2009 1/4/2010
TIP-028392 28392 ELLORDA SANDRA AILEEN Utilities & Energy Organization TXU RESOLUTIONS SPECIALIST Resolutions SpecialiProbationary Associate Health Reason Voluntary Resignation 9/1/2009 1/4/2010
TIP-030404 30404 CANTOR HONEY MAE Utilities & Energy Organization TXU RESOLUTIONS SPECIALIST Resolutions SpecialiProbationary Associate Proximity Voluntary Resignation 12/9/2009 1/13/2010
NON-AGENTS
TIP-000349 349 GUERRERO CARLO Technical Support Practice Trend Micro OPERATIONS MANAGER CC Manager Regular Manager Transfer to other Industry Voluntary Resignation 12/2/2002 1/15/2010
TIP-012783 12783 EUSTAQUIO NEIL Contact Centre Support Services Quality Assurance QS-PROGRAM ANALYST Support Associate Regular Associate Resig-personal/fam/undisclosed Separation 11/20/2006 1/9/2010
TIP-014171 14171 MARTINEZ KRISTIN Utilities & Energy Organization BSG SR TEAM CAPTAIN Team Captain Regular Officer/Supervisor Career Growth Voluntary Resignation 2/20/2007 1/6/2010
TIP-018466 18466 MANUEL SHERRY ANNE Telecommunications TELUS Assure ADSL Support SR TEAM CAPTAIN Team Captain Regular Officer/Supervisor To Work Abroad Voluntary Resignation 10/22/2007 1/11/2010
LEGEND:
AMITS & Harte-Hanks
AMITS Contractor
SUPPORT
CONTRACTUAL
PART TIME
FALL-OUT
DEATH
CC Operations Total Attrition
(probationary & regular)
AGENTS
January 15, 2010 PURE VOLUNTARY INVOLUNTARY % OPTION GIVEN TOTAL % AVE. END HC
Vertical Organizational Unit TOTAL % TERMINATION % AWOL % TOTAL INVOLUNTARY TOTAL % ATTRITION (Total Attrition) HC 31-Dec 15-Jan
Consumer Products & Retail Costar 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 29 29 29
Consumer Products & Retail Dell APOS Chat 0 0.00% 0 0.00% 1 1.90% 1 1.90% 0 0.00% 1 1.90% 53 53 52
Consumer Products & Retail Dell APOS Voice 1 0.31% 0 0.00% 5 1.53% 5 1.53% 0 0.00% 6 1.83% 328 339 316
Consumer Products & Retail Dell ARB Voice 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 4.88% 1 4.88% 21 18 23
Consumer Products & Retail Dell CS Sales Chat 0 0.00% 0 0.00% 1 1.24% 1 1.24% 0 0.00% 1 1.24% 81 81 80
Consumer Products & Retail Dell Dream Team 0 0.00% 3 3.82% 0 0.00% 3 3.82% 0 0.00% 3 3.82% 79 81 76
Consumer Products & Retail Dell EPP 2 2.58% 0 0.00% 5 6.45% 5 6.45% 0 0.00% 7 9.03% 78 81 74
Consumer Products & Retail Dell LVR 2 2.34% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 2 2.34% 86 87 84
Consumer Products & Retail Dell SMB S&P 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 5 - 10
Financial Services & Outbound DFS DPA 2 1.61% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 2 1.61% 125 125 124
Financial Services & Outbound DFS SMB 2 1.51% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 2 1.51% 133 134 131
Financial Services & Outbound HH Aberdeen Group 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 7 7 7
Financial Services & Outbound HH IBM Contact Discovery 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 10 10 10
Financial Services & Outbound HH Nationstar 1 4.35% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 4.35% 23 24 22
Financial Services & Outbound HHMI 0 0 - - -
Financial Services & Outbound HHMI DEMO 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 22 20 24
Financial Services & Outbound HHMI EIT 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 7 7 7
Financial Services & Outbound HHMI NETCOMM 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 4 3 4
Financial Services & Outbound HHMI SOF 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 6 4 8
Financial Services & Outbound TELUS Outbound 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 31 41 41
Financial Services & Outbound TSYS Acquiring 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 139 21 21
Financial Services & Outbound TSYS Prepaid 1 0.35% 0 0.00% 3 1.05% 3 1.05% 0 0.00% 4 1.41% 285 265 256
Technical Support Practice DELL CTS 8 4.49% 0 0.00% 33 18.54% 33 18.54% 0 0.00% 41 23.03% 178 351 304
Technical Support Practice HH Major League Baseball 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 114 5 5
Technical Support Practice HH MS Security 1 0.14% 2 0.29% 2 0.29% 4 0.58% 0 0.00% 5 0.72% 691 227 222
Technical Support Practice HH MS Xbox 5 0.73% 5 0.73% 9 1.32% 14 2.06% 0 0.00% 19 2.79% 681 1,185 1,154
Technical Support Practice HH Samsung 1 0.62% 0 0.00% 6 3.74% 6 3.74% 0 0.00% 7 4.36% 161 183 176
Technical Support Practice Magellan 3 3.45% 0 0.00% 4 4.60% 4 4.60% 5 5.75% 12 13.79% 87 167 138
Technical Support Practice TELUS Aurora 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 53 7 7
Technical Support Practice TELUS Hibiscus 0 0.00% 0 0.00% 1 1.04% 1 1.04% 0 0.00% 1 1.04% 97 99 99
Technical Support Practice TELUS Jasmine 1 1.92% 0 0.00% 1 1.92% 1 1.92% 0 0.00% 2 3.85% 52 97 94
Technical Support Practice TELUS Mulan 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 31 8 7
Technical Support Practice Trend Micro 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 42 54 54
Technical Support Practice Zynga 2 1.03% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 2 1.03% 194 32 29
Telecommunications TELUS Assure ADSL Support 11 5.70% 1 0.52% 2 1.04% 3 1.55% 0 0.00% 14 7.25% 193 364 356
Telecommunications TELUS Assure Dial-up Tech 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 47 23 22
Telecommunications TELUS Assure NRA 0 0.00% 0 0.00% 1 2.67% 1 2.67% 0 0.00% 1 2.67% 38 72 71
Telecommunications TELUS BP Exception 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 70 3 3
Telecommunications TELUS BS Bluebird 1 1.34% 0 0.00% 1 1.34% 1 1.34% 0 0.00% 2 2.68% 75 138 136
Telecommunications TELUS BS ECG 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 59 11 11
Telecommunications TELUS BTTO 1 1.71% 0 0.00% 1 1.71% 1 1.71% 0 0.00% 2 3.42% 59 111 106
Telecommunications TELUS CSD (Supply Ops) 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 211 6 6
Telecommunications TELUS FFH Care 4 1.74% 1 0.44% 12 5.23% 13 5.66% 0 0.00% 17 7.41% 230 434 416
Telecommunications TELUS Finance 1 5.41% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 5.41% 19 26 25
Telecommunications TELUS Imagine Data Cleanup 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 6 11 11
Telecommunications TELUS ITCS 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 316 1 1
Telecommunications TELUS Mobility 8 2.44% 2 0.61% 6 1.83% 8 2.44% 0 0.00% 16 4.87% 329 648 631
Telecommunications TELUS Mobility Cart 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 15 9 9
Telecommunications TELUS National Field Support 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 14 - 10
Telecommunications TELUS Premium Care 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 27 26 21
Telecommunications TELUS TPS 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 32 21 27
Telecommunications TELUS Robin 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 19 33 42
Telecommunications & Transactional Services Alltel Postpaid 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 86 4 4
Telecommunications & Transactional Services Alltel Prepaid 1 0.88% 2 1.77% 3 2.65% 5 4.42% 0 0.00% 6 5.31% 113 172 168
Telecommunications & Transactional Services Domino's 1 1.49% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 1.49% 67 57 54
Telecommunications & Transactional Services OOMA 0 0.00% 0 0.00% 3 6.32% 3 6.32% 0 0.00% 3 6.32% 48 80 77
Telecommunications & Transactional Services Teligence 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 131 24 15
Telecommunications & Transactional Services TELUS DA 5 3.03% 1 0.61% 2 1.21% 3 1.82% 0 0.00% 8 4.85% 165 239 238
Utilities & Energy Organization BSG 1 1.31% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 1.31% 77 92 91
Utilities & Energy Organization Reliance 1 2.86% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 2.86% 35 62 61
Utilities & Energy Organization Reliance Data Entry 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 300 8 8
Utilities & Energy Organization TXU 9 2.98% 4 1.32% 8 2.64% 12 3.97% 0 0.00% 21 6.94% 303 605 591
Grand Total 76 1.08% 21 0.30% 110 1.57% 131 1.87% 6 0.09% 213 3.04% 7,012 7,125 6,899
AGENTS
Monthly Annualized CC Operations Agents Attrition (as of January 15, 2010)
JANUARY 3.04% 36.45%
FEBRUARY 2.0%
MARCH
1.57%
APRIL
1.5%
MAY
JUNE 1.08%
JULY
1.0%
AUGUST
SEPTEMBER
OCTOBER 0.5%
NOVEMBER 0.30%
DECEMBER 0.09%
Average MTD 3.04% 36.45% 0.0%
Annualized Summation of Attrition 3.04% Voluntary Termination AWOL Option Given
CC Operations Pure Voluntary Attrition Per Account
(probationary & regular)
AGENTS
December 31, 2009 RESIGNATION AVE. END HC
Vertical Organizational Unit VOLUNTARY % HC 31-Dec 15-Jan
Consumer Products & Retail Costar 0 0.00% 29 29 29
Consumer Products & Retail Dell APOS Chat 0 0.00% 53 53 52
Consumer Products & Retail Dell APOS Voice 1 0.31% 328 339 316
Consumer Products & Retail Dell ARB Voice 0 0.00% 21 18 23
Consumer Products & Retail Dell CS Sales Chat 0 0.00% 81 81 80
Consumer Products & Retail Dell Dream Team 0 0.00% 79 81 76
Consumer Products & Retail Dell EPP 2 2.58% 78 81 74
Consumer Products & Retail Dell LVR 2 2.34% 86 87 84
Consumer Products & Retail Dell SMB S&P 0 0.00% 5 - 10
Financial Services & Outbound DFS DPA 2 1.61% 125 125 124
Financial Services & Outbound DFS SMB 2 1.51% 133 134 131
Financial Services & Outbound HH Aberdeen Group 0 0.00% 7 7 7
Financial Services & Outbound HH IBM Contact Discovery 0 0.00% 10 10 10
Financial Services & Outbound HH Nationstar 1 4.35% 23 24 22
Financial Services & Outbound HHMI 0 - - -
Financial Services & Outbound HHMI DEMO 0 0.00% 22 20 24
Financial Services & Outbound HHMI EIT 0 0.00% 7 7 7
Financial Services & Outbound HHMI NETCOMM 0 0.00% 4 3 4
Financial Services & Outbound HHMI SOF 0 0.00% 6 4 8
Financial Services & Outbound TELUS Outbound 0 0.00% 41 41 41
Financial Services & Outbound TSYS Acquiring 0 0.00% 21 21 21
Financial Services & Outbound TSYS Prepaid 1 0.38% 261 265 256
Technical Support Practice DELL CTS 8 2.44% 328 351 304
Technical Support Practice HH Major League Baseball 0 0.00% 5 5 5
Technical Support Practice HH MS Security 1 0.45% 225 227 222
Technical Support Practice HH MS Xbox 5 0.43% 1,170 1,185 1,154
Technical Support Practice HH Samsung 1 0.56% 180 183 176
Technical Support Practice Magellan 3 1.97% 153 167 138
Technical Support Practice TELUS Aurora 0 0.00% 7 7 7
Technical Support Practice TELUS Hibiscus 0 0.00% 99 99 99
Technical Support Practice TELUS Jasmine 1 1.05% 96 97 94
Technical Support Practice TELUS Mulan 0 0.00% 8 8 7
Technical Support Practice Trend Micro 0 0.00% 54 54 54
Technical Support Practice Zynga 2 6.56% 31 32 29
Telecommunications TELUS Assure ADSL Support 11 3.06% 360 364 356
Telecommunications TELUS Assure Dial-up Tech 0 0.00% 23 23 22
Telecommunications TELUS Assure NRA 0 0.00% 72 72 71
Telecommunications TELUS BP Exception 0 0.00% 3 3 3
Telecommunications TELUS BS Bluebird 1 0.73% 137 138 136
Telecommunications TELUS BS ECG 0 0.00% 11 11 11
Telecommunications TELUS BTTO 1 0.92% 109 111 106
Telecommunications TELUS CSD (Supply Ops) 0 0.00% 6 6 6
Telecommunications TELUS FFH Care 4 0.94% 425 434 416
Telecommunications TELUS Finance 1 3.92% 26 26 25
Telecommunications TELUS Imagine Data Cleanup 0 0.00% 11 11 11
Telecommunications TELUS ITCS 0 0.00% 1 1 1
Telecommunications TELUS Mobility 8 1.25% 640 648 631
Telecommunications TELUS Mobility Cart 0 0.00% 9 9 9
Telecommunications TELUS National Field Support 0 0.00% 5 - 10
Telecommunications TELUS Premium Care 0 0.00% 24 26 21
Telecommunications TELUS TPS 0 0.00% 24 21 27
Telecommunications TELUS Robin 0 0.00% 38 33 42
Telecommunications & Transactional Services Alltel Postpaid 0 0.00% 4 4 4
Telecommunications & Transactional Services Alltel Prepaid 1 0.59% 170 172 168
Telecommunications & Transactional Services Domino's 1 1.80% 56 57 54
Telecommunications & Transactional Services OOMA 0 0.00% 79 80 77
Telecommunications & Transactional Services Teligence 0 0.00% 20 24 15
Telecommunications & Transactional Services TELUS DA 5 2.10% 239 239 238
Utilities & Energy Organization BSG 1 1.09% 92 92 91
Utilities & Energy Organization Reliance 1 1.63% 62 62 61
Utilities & Energy Organization Reliance Data Entry 0 0.00% 8 8 8
Utilities & Energy Organization TXU 9 1.51% 598 605 591
AGENTS
Monthly Annualized
JANUARY 1.08% 13.01%
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
Average MTD 1.08% 13.01%
Annualized Summation of Attrition 1.08%
Shared Services Non-Voice Attrition
(probationary & regular)
SHARED SERVICES NON-VOICE ATTRITION
January 15, 2010 PURE VOLUNTARY INVOLUNTARY % OPTION GIVEN TOTAL % AVE. END HC
Vertical Organizational Unit TOTAL % TERMINATION % AWOL % TOTAL (INVOLUNTARY) TOTAL % ATTRITION (Total Attrition) HC 31-Dec 15-Jan
1 Shared Services Latin America 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 5 5 5
2 Shared Services Nevada 0.00% 0.00% 0.00% 0 0.00% 0.00% 0 0.00% 3 3 3
MONTHLY ANNUALIZED
JANUARY 1.03% 12.40% AMITS Attrition (as of January 15, 2010)
FEBRUARY 1.5%
MARCH
APRIL
MAY 1.03%
JUNE 1.0%
JULY
AUGUST
SEPTEMBER
OCTOBER 0.5%
NOVEMBER
DECEMBER
Average MTD 1.03% 0.00% 0.00% 0.00%
0.0%
Annualized Summation of Attrition 1.03% Voluntary Termination AWOL Option Given
TIP Attrition per Level - Non Agents (all probationary & regular except AMITS)
MONTH LEVEL TOTAL ATTRITION % (Total Attrition) AVE. HC END HC (Dec 31) END HC (Jan 15)
JANUARY SUPPORT ASSOCIATE 1 0.16% 642 641 643
TEAM CAPTAIN 2 0.52% 387 385 389
SUPPORT OFFICER - 0.00% 232 231 232
MANAGER 1 1.01% 100 100 99
DIRECTOR - 0.00% 27 27 27
VICE PRESIDENT - 0.00% 8 8 8
JANUARY Total 4 0.29% 1,395 1,392 1,398
OVERALL TOTALS LEVEL TOTAL ATTRITION YTD % (Total Attrition) AVE. HC END HC (Dec 31) END HC (Jan 15)
ASSOCIATE 1 0.16% 642 641 643
TEAM CAPTAIN 2 0.52% 387 385 389
SUPPORT OFFICER - 0.00% 232 231 232
MANAGER 1 1.01% 100 100 99
DIRECTOR - 0.00% 27 27 27
VICE PRESIDENT - 0.00% 8 8 8
ALL 4 0.29% 1,395 1,392 1,398
TIP Overall Attrition per Level (all probationary & regular under Direct Cost, Fix Cost, HH Non-Voice & AMITS)
MONTH CLASSIFICATION LEVEL TOTAL ATTRITION % (Total Attrition) AVE. HC END HC (Dec 31) END HC (Jan 15)
JANUARY CC OPERATIONS AGENT 0.00% 7,032 7,125 6,939
SUPPORT ASSOCIATE 0.00% 167 168 166
QA ANALYST 0.00% 256 255 256
TRAINING OFFICER 0.00% 84 84 83
TEAM CAPTAIN 2 0.53% 380 378 382
MANAGER 1 2.15% 47 47 46
OVERALL TOTALS CLASSIFICATION LEVEL TOTAL ATTRITION YTD % (Total Attrition) AVE. HC END HC (Dec. 31) END HC (Jan 15)
CC OPERATIONS AGENT - 0.00% 7,032 7,125 6,939
SUPPORT ASSOCIATE - 0.00% 167 168 166
QA ANALYST - 0.00% 256 255 256
TRAINING OFFICER - 0.00% 84 84 83
TEAM CAPTAIN 2 0.53% 380 378 382
MANAGER 1 2.15% 47 47 46