Digos Citizens Charter

Republic of the Philippines
Province of Davao del Sur
CITY GOVERNMENT OF DIGOS
CITIZEN’S CHARTER
2023
CITY GOVERNMENT OF
DIGOS
Jose Abad Santos St., Zone 3, Digos City,
Davao del Sur
CITIZEN’S CHARTER
I. Vision
A city of choice to visit, dwell and live, propelled by highly competent and
compassionate civil servants, championing people-centered and participatory
governance, ensuring investment-friendly and sustainable economic
development in a peaceful, safe, environmentally sound and disaster resilient
communities, sustained by morally upright and responsible citizenry.
II. Objectives
To promote the welfare and interest of Digos City populace and to ensure that
everyone shares the benefits of development. Towards this end, the City
Government of Digos shall:
 Develop the technical capacity, good working atmosphere, and promote

moral and spiritual value information of the organization;
 Encourage and facilitate maximum participation of all stakeholders in all
development activities;
 Establish and operationalize a transparent, accountable, business-
friendly and responsible local governance;
 Establish linkages and sustainable partnership with the private sectors,
non-government organizations, government organizations; and
community institutions for an intensified waste management system;
 Develop disaster resilient communities and provide investments for
environmental protection & preservation; advocate & support climate
change mitigation and adaptation programs and activities;
 Establish and strengthen Public-Private Partnership (PPP) in the
provision of housing and other lifeline utilities;
 Increase and amplify investments in education, health, livelihood, water
supply, waste management, and economic infrastructure; and
 Promote an atmosphere of social harmony and peace.
III. Goal
To maintain high standard of ethics, quality, efficiency, gender sensitivity

and transparency in the delivery of basic services to the constituents
through productivity and skills capacity development of employees and
all its functionaries.
 To improve performance on local governance through community-based
engagements and participatory approach system which anchored in the
context of sustainable development agenda of the national government
to achieve holistic growth.
 To establish and operate a responsible system of governance that is
conductive to economic, investment and tourism environment.
 To provide effective “Pro People Programs” for livelihood, health, education,
sanitation, social welfare, infrastructure, environmental management to all
sectors in the community.
 To create a clean and green city that is resilient to climate change.
 To sustain peace and order to ensure public safety and harmonized
community to live.
CITIZEN’S CHARTER
TABLE OF CONTENT
PAGE
CODE DEPARTMENT
NO.
CMO CITY MAYOR'S OFFICE- EXECUTIVE 7
OCVM OFFICE OF THE CITY VICE MAYOR 17
SANGGUNIANG PANGLUNGSOD OFFICE OF THE

OSP SEC 21
SECRETARIAT
OCAD OFFICE OF THE CITY ADMINISTRATOR 29
CTO CITY TREASURER'S OFFICE 41
OFFICE OF THE CITY PLANNING AND

OCPDC 58
DEVELOPMENT COORDINATOR
OCACC OFFICE OF THE CITY ACCOUNTANT 81
CGSO CITY GENERAL SERVICES OFFICE 102
CEO CITY ENGINEER'S OFFICE 109
CBO OFFICE OF THE CITY BUDGET OFFICER 124
CHO CITY HEALTH OFFICE 145
OCASS OFFICE OF THE CITY ASSESSOR 178
CITY ENVIRONMENT AND NATURAL RESOURCES

CENRO 190
OFFICE
CIO CITY INFORMATION OFFICE 197
4
OCAG OFFICE OF THE CITY AGRICULTURIST 204
OFFICE OF THE LOCAL ECONOMIC

LEDIPO DEVELOPMENT AND INVESTMENT PROMOTION 229
OFFICE
OTO OFFICE OF THE CITY TOURISM 240
OFFICE OF THE CITY ECONOMIC ENTERPRISE

OCEEM 247
MANAGER
CVET CITY VETERINARY OFFICE 262
CVO-CISL CITY SLAUGHTERHOUSE 270
CSWDO CITY SOCIAL WORK AND DEVELOPMENT OFFICE 276
CCDO CITY COOPERATIVES DEVELOPMENT OPFFICE 290
CLO CITY LEGAL OFFICE 298
PESO PUBLIC EMPLOYMENT SERVICES OFFICE 305
OCCR OFFICE OF THE CITY CIVIL REGISTRAR 317
DILG- CITY LOCAL GOVERNMENT OPERATIONS

CLGOO 335
OFFICE
PHILIPPINE NATIONAL POLICE- DIGOS CITY
PNP 346
DIVISION
BFP BFP- DIGOS CITY DIVISION 351
CMO-MRP TDD METRO RAILWAY PROGRAM 362
CMO- CITY HOUSING RELOCATION SITE AND

CHRRSDP DEVELOPMENT PROGRAM 371
CMO-BPLO BUSINESS PERMIT AND LICENSING OFFICE 378
CMO-OCL OFFICE OF THE CITY LIBRARY 384
CMO-CSPMO CITY SPECIAL PROGRAM MANAGEMENT OFFICE 395
CITY DISASTER AND RISK REDUCTION

CMO-CDRRMO 407
MANAGEMENT OFFICE
5
CMO-CSU CIVIL SERVICES UNIT 425
CMO-TMC TRAFFIC MANAGEMENT CENTER 430
CMO-HRMO HUMAN RESOURCE AND MANAGEMENT OFFICE 437
BAC BIDS AND AWARDS COMMITTEE 444
PDAO PERSONS WITH DISABILITY AFFAIRS OFFICE 475
6
OFFICE OF THE CITY MAYOR
CITIZEN’S CHARTER
7
I. Vision
Socially and economically developed City of Digos.
II. Mission
To promote the welfare and interest of the people of Digos and to ensure that
everyone shares the benefits of development.
8
LIST OF SERVICES
Recommendation Letter 10
Educational Assistance Program 11
Anti-Illegal Drug Program 12
Pauper's Burial and Exhumation Assistance Program 12
Medical Assistance Program to Indigent Patients Admitted
to Government and Private Hospitals 13
Comprehensive Assistance Program to Indigenous People
and Other Marginalized Sectors (LINGAP) 14
Livelihood Assistance Program 15
9
1. RECOMMENDATION LETTER
Letter to support application for employment.
Office or Division: Office of the City Mayor

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: General Public/ Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly completed PDS Client
Barangay Clearance or Police Clearance (for
Barangay/ Police Station
local private company application)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
Review and record
submitted Supervising
Submit all requirements requirements; None 1 Hour Administrative
Issue certificate of Officer
unemployment
TOTAL None 1 Hour
10
2. EDUCATIONAL ASSISTANCE PROGRAM
Processing of Application for Educational Assistance.

Who may avail: Students residing in Digos City
Bio-data Client
2x2 Picture Client
Recent Grade School attended
Enrollment Form School attended
Barangay Certificate of Low-income Barangay Hall
CLIENT STEPS
Receive
1. Submit application
application and
at Mayor's Office
record
Review and
2. Submit all
record submitted
requirements
requirements
Evaluate None 1-2 Hours PESO Manager
3. Examination
examination
Conduct interview
and give results
4. Interview for the application
of educational
assistance
TOTAL None 1-2 Hours
11
3. ANTI-ILLEGAL DRUG PROGRAM
Community Based Drug Rehabilitation Program.

Who may avail: Drug Surrenderees
Enrollment
Intervention Proper
CLIENT STEPS
Conduct Profiling -Anti-Illegal Drug
1. Show up at the 1 month-
of the Staff
venue for profiling General
surrenderees -PNP Officer
Intake interview Intervention -SK Chairman
2. CSWD Intake
conducted by None -BADAC Chairman
3. ASSIST Tools cswd staff/ -Faith-Based -
6 months -
psychometricians Partners
Regular
4. Verification of Reviewed by a -CSWDO
Intervention
Enrollment CADAC staff -City Health Officer
TOTAL None 1-2 Hours
4. PAUPER'S BURIAL AND EXHUMATION ASSISTANCE PROGRAM

Provide appropriate and immediate assistance to individuals seeking help arising from the
financial difficulties caused by death.

Who may avail: Bonafide Residents of Digos City
Certificate of Indigency Barangay Hall
Death Certificate Office of the City Civil Registry
Valid I.D Any national agency
CLIENT STEPS
Review and record
submitted CMO-CSPMO
Submit all requirements None 30 Minutes
requirements; Staff
grant assistance
TOTAL None 30 Minutes
12
5. MEDICAL ASSISTANCE PROGRAM TO INDIGENT PATIENTS
ADMITTED TO GOVERNMENT AND PRIVATE HOSPITALS
Provide appropriate and immediate assistance to indigent patients seeking help from the
financial difficulties during the period of illness.

Medical Certificate Medical Hospital
Doctor's Request Medical Doctor
CLIENT STEPS
Review and record
submitted CMO-CSPMO
requirements; Staff
grant assistance
13
6. COMPREHENSIVE ASSISTANCE PROGRAM TO INDIGENOUS PEOPLE
AND OTHER MARGINALIZED SECTORS (LINGAP)
financial difficulties during the period of illness.

Medical Certificate Medical Hospital
Doctor's Request Medical Doctor
CLIENT STEPS
Review and record
submitted CMO-CSPMO
requirements; Staff
grant assistance
14
7. LIVELIHOOD ASSISTANCE PROGRAM
Provide assistance and sustainable livelihood to those individuals, organized and
registered associations or cooperatives.

DOLE Registration DOLE
BIR Certification BIR
LAG Form
CSWD Certification CSWD
CLIENT STEPS
Review and record
submitted CMO-CSPMO
requirements; Staff
grant assistance
15
Feedback and Complaints Mechanism
FEEDBACK AND COMPLAINTS MECHANISMS
Please let us know how we have served you by sending your

How to send a feedback?
feedback through email at digos.mayorsoffice@gmail.com
How feedbacks are An attending staff will review the feedback and refer to concern
processed? officer
If you have complaint about this office's service delivery, please

How to file complaints? submit your letter of complaint directly to the Office of the City
Mayor, this city.
How complaints are Complaints are reviewed and necessary actions are done
processed? accordingly
Contact Information Email the Office of the City Mayor thru digos.mayorsoffice@gmail.com
16
OFFICE OF THE CITY VICE - MAYOR
CITIZEN’S CHARTER
2023 EDITION
17
CITY OF DIGOS
I. Mandate:
1. Certifies copies of ordinances enacted by the Sanggunian.

2. Appoints all employees of the Sangguniang Panlungsod.
3. Signs documents involving transactions in the Office of the Vice-
Mayor, Sangguniang Panlungsod and Secretariat.
II. Vision:
Exercise proper and lawful enactment of legislative functions to

establish and maintain a stable and sustainable people-centered
approach of development.
III. Mission:
Ensure strengthening of policy guidelines in the implementations of

programs and projects through approving significant resolutions and
relevant ordinances.
IV. Service Pledge:
Provide legitimate response and/or legal foundation to the concerns

and interests of the citizens as acted upon by the Sanggunian.
18
CITY OF DIGOS
Services Clientele Description Requirements Procedure Responsible Fees / Duration

Available of Services Persons Charges
Issuance Job The Office 1.1 Biodata 1.1 Present Receiving Free 30
of Recom- Applicants of the City the Staff minutes
mendation Vice Mayor requirements
Letter issues
Recom- 1.2 School 1.2 Claim the Releasing
mendation Credentials Recommen- Staff
Letter to dation Letter
residents of
Digos City
for public
and private
employment
purposes.
19
CITY OF DIGOS
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Email us at digos.ovm@gmail.com or
contact us via text in +63 9500884746 /
+63 9460532176
How feedbacks are processed - Feedbacks are taken specifically,
objectively, and are also given in a
timely manner as much as
possible;
- Feedbacks give focus on the
problem/concern rather than on
the person;
- Support, meaningful and
actionable suggestions and
recommendations on how to
improve, are offered;
- Empathy is practiced.
How to file a complaint Email us at digos.ovm@gmail.com or
contact us via text in +63 9500884746 /
+63 9460532176
How complaints are processed - OVM listens to complaints and
concerned parties are treated with
respect at all times;
- Details of complaint are recorded,
facts taken, questions asked;
- Complaints are responded to
quickly as much as possible and
decisions are made and clearly
explained;
- Empathy is practiced;
- Thanking the complainant for
bringing out the concern/s, as this
help improve the office`s
performance as to effectivity and
efficiency.
Contact information Email address digos.ovm@gmail.com

+63 9500884746 / +63 9460532176
20
OFFICE OF THE SANGGUNIANG
PANLUNGSOD
(Secretariat)
CITIZEN’S CHARTER
21
I. Mandate: The Local Government Code of 1991, particularly Section 469
thereof, states that the Office of the Secretary to the Sanggunian shall attend
meetings/sessions of the Sanggunian and keep a journal of its proceedings and
forward to the City Mayor for approval, copies of ordinances enacted by the
Sanggunian and duly certified by the Presiding Officer.
II. Vision: The Office of the Secretary to the Sanggunian envisions building a
strong community by promoting transparency through sound and responsive
legislation geared towards progress and sustainable development.
III. Mission: Maintain utmost integrity and excellence in the work place;
Observe a deeper sense of responsibility in the fulfilment of our duties and
functions; and
Develop a fair and balance rapport with the clients and co-workers to
establish a harmonious working environment.
22
IV. Service Pledge:
Pursuant to Republic Act No. 11032 of 2018, the Office of the Sangguniang
Panlungsod (Secretariat) commits to:
1. Exercise appropriate procedure for a timely legislation of

priority programs, projects, and activities of the Executive
Department;
2. Ensure a speedy service in responding to various requests which

may need appropriate enactment by the Sanggunian; and
3. Establish and maintain a client-friendly service in the issuance and/or

certification of resolutions, ordinances, and other legislative
documents to individuals and offices concerned.
23
LIST OF SERVICES
1. Request for inclusion in the Calendar/Order of Business of Session....................... 25
2. Request for Certified Photocopy/True Copy of legislative documents (ordinances,

resolutions, minutes of session/hearing and other legislative documents)..............26
3. Request for Certificate of Appearance ........................................................................... 27
24
1. Request for inclusion in the Calendar/Order of Business of Session.
Preparation of the Calendar/Order of Business for the Sangguniang Panlungsod’s

Regular and Special Sessions.
Office or Division Sangguniang Panlungsod (Secretariat)

Classification Complex
Type of Transaction G2G
Who may avail City Government Officials and employees
Checklist of Requirement/s Where to Secure
 Supporting documents (SP or  Office of the City Mayor, Office of the Vice
Barangay Mayor, Office of the City Councilors, Offices in
Ordinance/Resolution, MOA, the Executive Department, Barangay
Plans and Specs, Subdivision Government Unit.
Plans, Contracts,
Indorsements, Letter
Requests, Committee Reports)
CLIENT AGENCY FEES TO PROCESSIN PERSON

STEPS ACTIONS BE PAID G TIME RESPONSIBLE
 Submit the  Receive and None 1 hour Admin. Officer I,
supporting collate all Admin. Officer V
documents applications
with their for inclusion
correspondi in the Order
ng of Business.
endorsemen
ts or
requests.
 Receive the  Prepare, None 3 days Admin. Officer V

acknowledg edit, and
ment review the
receipt. Calendar of
Business.
None  Approve/Sig None 30 minutes Secretary to the

n the Order Sanggunian
of Business
None  Upload the None 1 hour Admin. Asst. III

Order of (Computer
Business Operator)
and furnish
copies to
the Vice
Mayor and
SP
Members
TOTAL None 3 days, 2 hours and 30 mins.

END OF TRANSACTION
25
2. Request for Certified True Copy/Photocopy of legislative
documents (ordinances, resolutions, minutes of
session/hearing and other legislative documents).
Certified True Copy/Photocopy of legislative documents is provided to client upon

request, for personal, official, business or lawful purposes.

Classification Simple
Type of Transaction G2B, G2C, G2G
Who may avail Any person, agency or institution.
 Any valid identification of the  Issuing agency or institution.

requesting party.
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

ACTIONS BE PAID TIME RESPONSIBLE
 Present valid  Receive the None 10 minutes Admin. Officer I
identification. request and
Ask for the assess the
desired availability of
document the requested
verbally or document/s.
through
written
request.
None  Issue Order None 3 minutes Admin. Officer I

of payment.
 Get the order None. P 50.00/Set 20 minutes Revenue
of payment (up to 5 Collector
and proceed pages) (CTO)
to the City
Treasurer’s P 5.00/Page
Office for (6 pages and
payment. up)
 Present  Release the None 2 minutes Admin. Officer I

Official requested
Receipt and document.
claim
requested
document.
TOTAL None 35 minutes

END OF TRANSACTION
26
3. Request for Certificate of Appearance.
The Sangguniang Panlungsod issues Certificate of Appearance (CA) for official

business/transaction with the office upon request of clients from other agencies or local
government units.

Type of Transaction G2C, G2G
Who may avail Any official or employee of government agencies
and private institutions.
 Any valid identification of the  Issuing office

requesting party.
FEES PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS TO TIME RESPONSIBLE
BE
PAID
 Present valid  Receive the None 20 minutes Admin. Aide I,
identification request and Admin. Officer I
and request prepare the CA
for the and forward to
issuance of the Department/
CA. Office Head.
None  Check and sign None 3 minutes Secretary to the

the CA and Sanggunian
return it to the
releasing
personnel.
 Claim and  Release the CA None 2 minutes Admin. Aide I,

acknowledge to the requesting Admin. Officer I
receipt of the client.
CA.
END OF TRANSACTION
27
Please let us know we have served you by
How to send feedback? sending your feedback through cell no.
09107791903 or email at
spsec.digoscity@gmail.com
Customers are requested to fill up
Customer Feedback Form pursuant to
Department Order 169 series 2016.
How feedbacks are processed? 1. The Action Officer evaluates and

consolidates each feedback form.
2. For simple inquiries, the Action Officer
immediately provides a response.
If you have complaint about this office's

service delivery, please submit your letter of
How to file complaints? complaint directly to the Office of the SP
Secretariat, this city.
1. The Action Officer evaluates each

complaint.
2. For simple inquiries, the Action Officer
How complaints are processed? immediately provides the request
information.
3. The Action Officer will give an update to
the client.
Contact Information of CCB, PCC, Globe/TM: 09162663138

ARTA Smart/Sun/TNT: 09692577242
09286904080
28
OFFICE OF THE CITY ADMINISTRATOR
CITIZEN’S CHARTER
29
I. Vision
To provide quality services and equal opportunities for the welfare of Digoseños
that are geared towards sustainable economy, people empowerment and
ecologically-balanced environment through efficient, honest and upright public
service.
II. Objectives
1. To administer and coordinate the activities and functions of the City
Government of Digos, particularly of its officers and departments, in order
to implement City ordinances and policies through the effective use of
materials, resources, facilities, and time;
2. To direct and oversee the operations of the City in order to ensure optimum
services to the community;
3. To exercise general supervision and control over all programs, projects,

services and activities of the City Government which aims to put emphasis
on prioritizing the citizens’ needs.
30
LIST OF SERVICES
Mayor's Permit 32
Special Permit 33
Accreditation 33
Certificate of Unemployment 34
Avail of request for CADO ambulance service 35
Avail of request for use of government facility 36
Avail of special request for use of government service 37
Posting of Notice 38
Avail of Certification 39
31
1. Mayor’s Permit
Permit required for applications such as: employment, fidelity bond and etc.
Office or Division: Office of the City Administrator
Who may avail: General Public

Barangay Clearance Barangay Hall
Police Clearance Local Police Station
Cedula City Treasury Office

Mayor's Permit Receipt
CLIENT STEPS
Issue mayor’s
1. Submit all permit after all
Php 50.00 30 Minutes CADO staff
requirements requirements are
reviewed
TOTAL Php 50.00 30 Minutes
32
2. Special Permit
Permit required to conduct public activities, motorcade, rekorida, fun run, public space
usage, etc.) This is a requirement as well for bidding application.

G2C – Government to Citizen;
Type of Transaction:
G2B – Government to Business Entity
Who may avail: General Public/ Supplier
DTI Certification DTI Office

BIR Certification BIR Office
Mayor's Permit Receipt
CLIENT STEPS
Review and record
submitted
Submit all requirements requirements; None 30 Minutes CADO staff
Issue special
permit
3. Accreditation
Permit required for bidding purposes.
Request Letter; Client
Mayor's Permit Receipt Office of the City Mayor

CLIENT STEPS
Review and record
Submit all requirements submitted Php 100.00 30 Minutes Private Secretary I
requirements
33
4. Certificate of Unemployment
This certificate is required for educational assistance program and other specific
services.

Duly completed PDS Client
Barangay Clearance or Police Clearance (for

Barangay/ Police Station
local private company application)
CLIENT STEPS
Review and record
submitted
Submit all requirements requirements; None 1 Hour Private Secretary I
Issue certificate of
unemployment
TOTAL None 1 Hour
34
5. Avail of request for CADO ambulance service
The City Government of Digos provides free transport to ferry patients within Davao
region.
Type of Transaction: G2C- Government to Citizen

Approved Confirmation by the City
Office of the City Administrator
Administrator
CLIENT STEPS
Give Logbook to
1. Logbook the Client or call in
None 2 Minutes Driver I
Request; request from
Client
Review request of
2. Review Client, Issue Administrative Aide
None 3 Minutes
document; verbal approval of I
request
3. Claim
Confirm schedule
approved
and other support Assistant City
request and None 5 Minutes
services needed Administrator
confirmed
by client
schedule
35
6. Avail of request for use of government facility
The City Government of Digos provides use of government facilities.

G2G Government to Government
G2C Government to Citizen
Who may avail: Bonafide Residents and all establishments and agencies of Digos City
Approved Letter Request by from the City
Office of the City Mayor
Mayor
CLIENT STEPS
Give Logbook to
1. Logbook the Client or call in Administrative Aide
None 1 Minute
Request; request from I
Client
Review request of
2. Review
Client, Issue Assistant City
submitted None 3 Minutes
verbal approval of Administrator
document
request
3. Claim approved Confirm schedule

request and and other support Assistant City
None 6 Minutes
confirmed services needed Administrator
schedule by client
36
7. Avail of special request for use of government service
The City Government of Digos provides special government services to its residents.

Mayor
CLIENT STEPS
Give Logbook to
1. Logbook the Client or call in Administrative Aide
None 1
Request; request from I
Client
Review request of
2. Review
Client, Issue Assistant City
submitted None 3
verbal approval of Administrator
document
request
3. Claim approved Confirm schedule

request and and other support
None 7 City Administrator
confirmed services needed
schedule by client
37
8. Posting of Notice
The City Government provides bulletin boards for public use.
Who may avail: End User or other Entities
Letter Request and Notice/s for posting

CLIENT STEPS
The LGU shall
encode notice for
1. Submit Request Administrative Aide
reference and post None 5 Minutes
to Post Notice IV
the Notice on
bulletin Board
The LGU shall fill-
out Certification of 5 Minutes
2. Claim Certificate
Completion after (Excluding Assistant City
of Completion None
14 days, and have Posting of Administrator
after 14 days
this approved by Notice)
the LCE
38
9. Avail of Certification
The City Government of Digos provides special certifications as per request.

Classification:
Type of Transaction: Simple
Who may avail: End User or other Entities

Mayor
CLIENT STEPS
Administrative Aide I
LGU shall record
request and
1. Submit Approved Assistant City
prepare None 15 Minutes
request Administrator
Certification
needed
City Administrator
39
Feedback may be sent through call or text to cel no. (0949)

3549765 or Email at digos.cado@gmail.com
Every Friday, the Administrative Officer IV shall consolidate all

incoming feedbacks, and make a summative report.
All feedback requiring answers shall be forwarded to the relevant

How feedbacks are
office/ section, and required to answer within 72 hours upon
processed?
receipt of feedback.
Answer to the feedback c=shall then be relayed to the client.
If you have complaint about this office's service delivery, a letter

How to file complaints? of complaint may directly be submitted to the Office of the City
Administrator, this city.
The Administrative Officer IV (designated Complaints Officer)

opens the complaints drop box on a daily basis and evaluates
each complaint.
Upon evaluation, the Complaints Officer shall start the

investigation and forward the complaint to the relevant office for
their explanation.
How complaints are
processed?
The Complaints Officer will create a report after the investigation
and shall submit it to the Head of section for appropriate action.
The Complaints Officer will give the feedback to the client.
For inquiries and follow-ups, clients may contact the following

telephone number: 002-201
For inquiries and follow-ups, clients may contact the following

Contact Information telephone number: 09493549765, or email at
digos.cado@gmail.com
40
OFFICE OF THE CITY TREASURER
CITIZEN’S CHARTER
41
I. Vision
Strengthening the City Treasurer’s Office of LGU Digos City.
42
LIST OF SERVICES
Payment of Real Property Taxes 44

Securing Real Property Clearance/Certificate 45
Payment of Transfer Tax 46
Securing Business Permit/License for Market Occupants 47
Applying for Business Permits/License 49
Payment of Quarterly Business Taxes 50
Payment of Permit to Extract Sand, Gravel and Other Quarry Resources 51
Payment of Professional and Occupational/Calling Tax Registration of
Weights and Measures 52
Payment of Miscellaneous Fees and Other Taxes (Delivery Bicycle,Delivery

Van and other transport vehicles engaged in delivery and distribution) 53-55
43
1. Payment of Real Property Taxes
The Office of the City Treasurer receives payment of real property taxes. The Tax is a
percentage of the property's taxable value. Real Property Owners receive discount from
prompt and advance payment.
Office or Division: Office Of The City Treasurer

Type of Transaction: G2C – Government Citizen
Who may avail: Real property owners of Digos City
Latest Receipt of Real Property Tax
City Treasurer’s Office
Payment (Photocopy)
Tax Declaration for new assessment
City Assessor’s Office
(Photocopy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTION PAID TIME RESPONSIBLE
1. 1.5% of
1. Submit the Assessed Value -
required Basic Tax
documents and Verifies and Local Revenue
request for Record 2. 1% % of Collection
computation/billing documents Assessed Value - Officer
from Land Tax SEF
Division;
3. Discounts for
30 minutes
Prompt and
Advance
Received payments
2. Pay prescribed payment
Revenue
fees and obtain /issued 10% for quarterly
Collector
Official Receipt. official 15% for on or
Receipt before January 20
20% before
January 1
TOTAL 30 minutes
44
2. Securing Real Property Clearance/Certificate
The Office of the City Treasurer provides Certificate of Non-Delinquency or Real Property
Tax Clearance to all real property owners of Digos City. The certificate proves that the
owner of real property is updated in the paying taxes.

Tax Declaration (Original or Photocopy); City Assessor’s Office
Transfer Certificate of Title or Original
Registered of Deeds
Certificate of title (photocopy);
Current Community Tax Certificate; City Treasurer’s Office
Latest Official Receipt of Realty Tax
Payment
CLIENT STEPS
1. Submit the required Record Local Revenue
documents; Documents Collection Officer
Php 50.00
Received
Service Fee
2. Pay prescribed payment/ Revenue
per property 30 minutes
fees; issued Official Collector (CTO)
or Tax
receipt
declaration
3. Claim Tax Local Revenue
Release cert.
Clearance/Certificate Collection Officer
TOTAL 30 minutes
45
3. Payment of Transfer Tax
Transfer Tax is required for payments of transactions involving transfer of real properties
acquired either through sale, barter, or any other mode of transferring ownership or title of
real property. The tax is demandable within 60 days from the date of execution of the Deed
of Sale or from the date of the property owner's death in case of transfer by succession.
The Office of the City Treasurer receives payment of transfer tax.

Deed of Sale and/or other mode of
Property Owner
property transfer document (photocopy);
Tax Declaration (photocopy) City Assessor’s Office
CLIENT STEPS
1. Submit the
required
documents and
Verifies and Local Revenue
request for
record Php 50.00 Collection Officer
computation/billing
Service Fee
from Land Tax 30 minutes
per property or
Division;
Tax declaration
Received
2. Pay prescribed
payment and Revenue
fees and obtain
Issued official Collector (CTO)
Official Receipt.
receipt
TOTAL 30 minutes
46
4. Securing Business Permit/License for Market Occupants
The City Government manages the operation of the city market. Individuals who want to
engage in business in Digos City particularly for stall rental in the market need to obtain
business permit. The Office of the City Treasurer issues business permit/license before
start of any commercial operation in the city market.

Who may avail: Business Owners (Market Occupants)

Certificate of non-delinquency on the stall
rental and types of goods available for sale
License Section, City Treasurer’s Office
from the Office of the City Economic
Enterprise Manager (OCEEM);
Certificate of Non-Delinquency of Business
Tax from the License Division of the City License Section, City Treasurer’s Office
Treasurer's Office (for other business);
Lease Contract from the Mayor's Office ; Mayor’s Office
Pre-permit from Licensing Division of the
City Treasurer's Office;
Current Community Tax Certificate for
Business
Barangay Clearance where business is
Barangay were Business located
located;
Police Clearance from Digos City Police
Police Office
Office
CLIENT STEPS
1. Php 70.00 -
1. Submit the
Certifcate Fee
requirements to
the Licensing
2. Business
Division for the
Verifies and Tax - (Based
preparation of the Local Revenue
record on the
Application form Collection Officer
assessment declared
for Business
capital/gross
Permit and
sales)
assessment of 2 weeks
prescribed fees.
3. Regulatory
Fees - (Based
2. Secure signature
on the
from the following :
Request order ordinance)
a. Fire
of payment Revenue
Department
and issued Note: For Collector (CTO)
b. City
official receipt delayed
Environment
payment -
& Natural
47
Resources surcharge of
Office 25% of Tax
c. City Health Due + 2%
Office interest per
d. City month based
Treasurer's on 1st Quarter
Office Real Tax Due.
Property Tax
Divison
Received
3. Pay prescribed payment and Revenue
fees; issued official Collector (CTO)
receipt
4. Present
Application Form
Check and Local Revenue
at the Licensing
validate Collection Officer
Division for final
verification;
5. Claim Business Local Revenue
release Cert.
Certificate Collection Officer
TOTAL 2 weeks
48
5. Applying for Business Permits/License
Individuals who wants to establish business in the city are required to secure a business
permit before start of any commercial operation. Business taxes for new enterprises are
based on declared capital while the succeeding years tax due shall be computed based
on gross receipts or sales. Business permits need to be renewed yearly and are secured
at the Office of the City Treasurer.

Who may avail: Business Owners
Pre-permit from the Licensing Division of
the City Treasurer's Office;
Current Community Tax Certificate for
Business;
Barangay Clearance where business is
Barangay were the business located
located;
Police Clearance from Digos City Police
Police Station Office
Office;
Sketch of business location Business Owners
CLIENT STEPS
1. Submit the Check and 1. Php 70.00 -
requirements to verifies Certifcate Fee
the Licensing assessment
Division for the
2. Business Tax
preparation of the Local Revenue
- (Based on the
Application form Collection Officer
declared
for Business
capital/gross
Permit and
sales)
assessment of
prescribed fees.
3. Regulatory
2. Secure signature
Fees - (Based
from the
on the
following: 2 weeks
ordinance)
a. Fire
Department
Note: For
b. City
Request order delayed
Environment
of payment and payment - Revenue
& Natural
issued official surcharge of Collector (CTO)
Resources
receipt 25% of Tax Due
Office
+ 2% interest
c. City Health
per month
Office
based on 1st
d. City
Quarter Tax
Treasurer's
Due.
Office Real
49
Property Tax
Division
Received
3. Pay prescribed Revenue
payment/Issued
fees; Collector (CTO)
official receipt
4. Present
Application Form
Check and Local Revenue
at the Licensing
verifies Collection Officer
Division for final
verification;
5. Claim Business Local Revenue
Release Cert.
Certificate Collection Officer
TOTAL 2 weeks
6. Payment of Quarterly Business Taxes
The Office of the City Treasurer accepts payment of Business Taxes for operations of
business enterprises in the city.

Who may avail: Business Owners
Order of Payments from the Licensing
Division
CLIENT STEPS
1. Secure order of
payment from the Request order
Local Revenue
Licensing Division of payment Quarterly Tax -
Collection Officer
of the City and record ( Based on 1st
30 minutes
Treasurer's Office. quarter tax
2. Pay prescribed Received due)
Revenue
fees and obtain payment/issued
Collector (CTO)
Official Receipt. official receipt
TOTAL 30 minutes
50
7. Payment of Permit to Extract Sand, Gravel and Other Quarry
Resources
The City Treasurer's Office receives payment of permit to extract sand, gravel and other
quarry resources pursuant to Mines Administrative Order No. MRD - 27 Series of 1980.

Who may avail: Contractors and business owners
Order of payment from the City
Environment and Natural Resources Office CENRO Office
(CENRO)
CLIENT STEPS
1. Secure order of 1. 10% OF
payment from the FAIR Market
City Environment Request order Value per cu.
CENRO Officer
and Natural of payment M.
Resources Office 30 minutes
(CENRO). 2. Php 30.00
2. Pay prescribed Received per stub-
Revenue
fees and obtain payment/issued delivery receipt
Collector (CTO)
Official Receipt. official receipt
3. Claim permit at 3. Php 60.00 -
Release permit
CENRO filing fee
TOTAL 30 minutes
51
8. Payment of Professional and Occupational/Calling Tax
The Office of the City Treasurer receives payment from all individuals engaged in the
practice of profession or occupation/calling in Digos City. Professionals working in the
government are exempted. Delayed payments are imposed surcharges and interest.

All professional and other practitioners requiring government
Who may avail:
examination
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Valid Professional Regulation
Commission (PRC)/Integrated Bar PRC Office
of the Philippines (IBP);
Identification Card for Professional
Tax
AGENCY PROCESSING PERSON
CLIENT STEPS FEES TO BE PAID
ACTION TIME RESPONSIBLE
1. Secure order 1. Php300.00 -
of payment Lawyer, Doctors,
from Dentists, CPAs
Request Local Revenue
Licensing and Engineers
order of Collection
Division of the 2. Php200.00 -
payment Officer
City Teachers,
Treasurer's Nurses and other
Office; Licensed
Professional with
4-year course
3. Php150.00-for
Other
30 minutes
Professionals not
included in the
Received
above category
2. Pay payment
4. Php 50.00 - Revenue
prescribed and issued
practice of the Collector
fees. official
occupation or
receipt
calling not
requiring
Government
Examination (e.g.
Bartender,
Beautician, etc.
TOTAL 30 minutes
52
9. Registration of Weights and Measures
The Office of the City Treasurer registers weights and measures used by businessmen
in the city.
Calibration of linear and metric weights is charged with appropriate fee.

Who may avail: Business Owner of Digos City
Weighing/Measuring Scale License Section, City Treasurer’s Office
PERSON
AGENCY PROCESSI
CLIENT STEPS FEES TO BE PAID RESPONSIBL
ACTION NG TIME
E
1. Present weighing/ Amount Fees:
measuring scale to a. For sealing linear
Local Revenue
the Licensing Check and metric measures:
Collection
Division of the City Calibrate Not over one (1) meter -
Officer
Treasurer's Office Php3.00
for calibration; Measurement over one
(1) meter - Php6.00
b. For sealing metric

measures of capacity:
Not over ten (10) liters -
Php3.00
Over ten (10) liters -
Php6.00
c. For sealing metric

instruments of weights:
W/ capacity of not more
20 minutes
than 30kg - Php6.00
Received
payment Revenue
2. Pay prescribed W/ capacity of more
and issued Collector
fees. than 30kg. but not
official (CTO)
more than 300kg -
receipt
Php9.00
W/ capacity of more
than 300kg but not more
than 3,000kg. -
Php15.00
With capacity of more

than 3,000kg -
Php18.00
d. For sealing
apothecary balances of
53
precicion the fee should
be double.
e. For sealing scale of

balances or other
balances with complete
set of weights for use
therewith. Php3.00 For
each extra weight
Php1.50
f. For each and every

re-testing and re-sealing
of scales including
gasoline pumps outside
the office upon request
of the owner. Additional
service charge -
Php50.00
TOTAL 20 minutes
54
10. Payment of Miscellaneous Fees and Other Taxes (Delivery Bicycle,
Delivery Van and other transport vehicles engaged in delivery and
distribution)
The City Treasurers Office receives payment of miscellaneous fees charged of

businessmen with trucks and vans engaged in delivery and distribution of products in
Digos City, Bicycle operations are also regulated. Delayed payments are charged with
surcharge and interest.

Type of
G2C – Government Citizen
Transaction:
Who may avail: Businessmen of Digos City/Bicycle owners
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Official Receipts/Certificate of
Registration of the Truck or Van
Proof of purchase of Bicycle
Bicycle Owner
(Official Receipt)
1. Secure order TOTAL FEES/CHARGES:
of payment
from the Php600.00 - Trailers (10
Request Local Revenue
Licensing wheelers) 21,000kgs. and
Order of Collection
Division of the above
Payment Officer
City
Treasurer's Php 500.00 - Trucks (8
Office. wheelers) 15,001-20,999
kgs
Php 400.00 - Trucks (6

wheelers) 5,501-15,000
kgs
Php 300.00 - Trucks (6

wheelers) 4,501-5,500kgs 35 minutes
Received
Php 200.00 - Trucks 94
payment
wheelers) 4,500 kgs
2. Pay prescribed and Revenue
below
fees. issued Collector (CTO)
official
Php100.00 - Permit Fee
receipt
Php50.00 - Sticker
For Bicycle:
Php30.00 - Registration
Fee
Php20.00 - Sticker
55
For delayed payment:
a. surcharge - 25%
b. interest - 2% per month
TOTAL 35 minutes
56

feedback through Contact Number: 082-272-0156
How feedbacks are

Gathered /Analyzed and act on it
processed?
How to file complaints? submit your letter of complaint directly to the Office Of The City
Treasurer
How complaints are
Review/analyzed and make solution
processed?
Contact Information Call 082-272-0156
57
OFFICE OF THE CITY PLANNING AND
CITIZEN’S CHARTER
58
I. Mandate
Pursuant to Republic Act No. 8798 (An Act Converting the Municipality of Digos,
Davao del Sur Province, into a Component City to be Known as the City of Digos)
SECTION 7. The Officials of the City of Digos.—(a) There shall be in the City: a city
mayor, a city vice mayor, Sangguniang Panlungsod members, a secretary to the
Sangguniang Panlungsod, a city treasurer and an assistant city treasurer, a city
assessor and an assistant city assessor, a city accountant, a city budget officer, a
city planning and development coordinator, a city engineer, a city health officer, a
city civil registrar, a city administrator, a city legal officer, a city social welfare and
development officer, a city veterinarian, a city general services officer, a city
agriculturist and a city cooperatives officer;
II. Vision
A socially and economically developed Digos City, characterized by political maturity

and social harmony in a healthy and sustainable environment and gender fair
society.
III. Mission
To promote the welfare and interest of the people of Digos and to ensure that
everyone share the benefits of development.
IV. Functions
1) Formulate integrated economic, social, physical and other development plans

and policies for consideration of the City;
2) Conduct continuing studies, researches and training programs necessary to
evolve plans and programs for implementation;
3) Integrate and coordinate all sectoral plans and studies undertaken by the
different functional groups or agencies;
4) Monitor and evaluate the implementation of the different development
programs, projects and activities in the City in accordance with the approved
development plan;
5) Prepare comprehensive plans and other development planning documents for
the consideration of the local development council;
6) Analyze the income and expenditure patterns, and formulate and recommend
fiscal plans and policies for consideration of the finance committee of the City
as provided for under the Local Government Code of 1991;
7) Promote people’s participation in development planning within the City;
8) Exercise supervision and control over the secretariat of the Local Development
Council; and
9) Perform such other functions and duties and exercise such other powers as
provided for under Republic Act No. 7160, otherwise known as the Local
Government Code of 1991 and those that are prescribed by law or ordinance.
59
LIST OF SERVICES
Availing technical assistance in preparing Barangay AIP, Project Proposal/ 61

Designs
Securing/availing various data, maps, and other documents 62

Securing Certification of site zoning classification 65
Securing Locational Clearance 69
Securing Preliminary Subdivision Development Permit (PSDP) 73
Securing Development Permit (DP) 76
60
1. Availing Technical Assistance in Preparing Barangay AIP,
Project Proposal/Designs
The City Planning Office provides technical assistance in the preparation of

Barangay AIP, Project Proposal/Design to interested barangays that request
assistance.
Office or Division: Office of the City Planning and Development Coordinator

Type of
G2G - Government to Government
Transaction:
Who may avail: Government Personalities/ Institutions
Written request from Barangay 1. Concerned barangay
Captain with the endorsement of the 2. Office of the City Mayor or City Administrator
city mayor
CLIENT STEPS
Written request Receive None One (1) day CGDH I (CPDC)
submitted to City request letter per Barangay
Mayor, City Mayor and referred PO III (Planning
endorses to to the division Officer III)
OCPDC, Present to concerned for
CPDC the written appropriate
request for action Administrative
assistance. Officer V
Statistician Aide
TOTAL None
61
2. Securing/Availing Various Data, Maps, And Other Documents
The City Planning Office provides various data, maps and other documents
pertinent to programs and projects of the city.

Type of G2C - Government to Citizen
Transaction: G2G - Government to Government
- Residents
Who may avail: - Government Personalities
- Institutions
Written request from requesting 1. Personal, private or government entity’s
parties duly noted with consent by written request;
the City Mayor or City Administrator
CLIENT STEPS
Present to the Receive None 3 hours CGDH I
CPDC the written request letter
request with and referred CGADH (Asst.
consent by the City to the CPDC)
Mayor and/or the division
City Administrator concerned PEO III (Project
for Evaluation
appropriate Officer)
action
Data Controller II
Statistician I
TOTAL None 3 hours
62
3. Securing Certification of Site Zoning Classification
The Certification pertains to the land classification within the City of Digos in
accordance with the approved CLUP. A requirement to support realty tax
assessment, sale or transfer of property rights and determining the potential
land uses.

G2C - Government to Citizen
Type of Transaction: G2G - Government to Government
G2B- Government to Business Entities
- Residents
- Government Personalities
- Institutions
Who may avail: - Landowners
- Land Developers
- Realtors
- Land Assessors
Duly accomplished notarized application Office of the City Planning and Development
form (2 original) Coordinator – Zoning Division, Notary Public
Site Location Plan (1 original) Geodetic Engineer
Land title or any proof of ownership and
Registry of Deeds or Personal File
rights over the property ( 1 photocopy)
Latest Tax Declaration of Real property
Office of the City Assessor
(1 photocopy)
Latest Real Property Tax Clearance
Office of the City Treasurer
(1 photocopy)
Representative
Special Power of Attorney (1 photocopy) Client being represented
FEES
CLIENT STEPS TO BE
PAID
1. Secure/accomplish
application form
Receive duly CGADH (Asst.
2. Submit for review CPDC)
accomplished 3 hours
and verification the
application P250.00 (Excluding
duly accomplished Zoning Officer
form together per Field
form together with
with the hectare Inspection/
the required
attached Validation) Administrative
documents
requirements Aide I
3. Secure order of
payment
63
4. After payment of
prescribed fees at
the CTO, claim the
Zoning Certificate
TOTAL 3 hours
64
4. Securing Locational Clearance (Simple)
The service is an authority granted by the City Government pursuant to its

Zoning Ordinance for establishment/ or Operation or any kind of
Development/activity on a piece of land. It is also a requirement for the issuance
of building permit for any proposed structures or subdivision projects.

G2B - Government to Business Entities
- Residents
Who may avail: - Institutions
- Landowners
- Land Assessors
Duly accomplished notarized Office of the City Planning and Development
application form (2 original) Coordinator – Zoning Division, Notary Public
Site Development Plan signed and
sealed by Geodetic Engineer/ or Civil Geodetic Engineer or Civil Engineer
Engineer (1 original)
Building Plans signed and sealed by Geodetic Engineer or Civil Engineer
Geodetic Engineer/ or Civil Engineer
(1 set original)
Cost Estimates and Specifications Geodetic Engineer or Civil Engineer
(1 original)
Land title (1 photocopy) if registered in
the name of applicant
Proof of ownership and rights over the
property (1 photocopy) if not registered Personal File
in the name of applicant
(1 photocopy)
(1 photocopy)
Environmental Clearance Certificate
Department of Environment and Natural Resources
(ECC) or Certificate of Non-Coverage
(DENR)
(CNC), if applicable (1 photocopy)
Representative
Special Power of Attorney
(1 photocopy) Client being represented
65
PERSON
AGENCY FEES TO BE PROCESSING
CLIENT STEPS RESPONSI
ACTION PAID TIME
BLE
1. Secure/ Inspection Fee:
accomplish P180.00
application form
A. Single
2. Submit for residential
review and structure
verification the attached or
duly detached
accomplished P100,000.00
form together and below =
with the required P288.00
documents 1. Over
3. Secure order of P100,000.00 to
payment (upon P200,000.00 =
completion of P576.00
requirements)
2. Over
P200,000.00
= P720.00
+1/10 of 1% in
excess of CGADH
200,000.00 (Asst.
CPDC)
Receive duly
accomplished B. Apartments/
1 – 3 days Zoning
application Townhouses Inspector
(Including Field
form together 1. P500,000.00
Inspection/
with the and below = Zoning
Validation)
attached P1,440.00 Officer
requirements 2. Over
P500,000.00 to Administrati
4. After payment of 2 million = ve Aide I
prescribed fees P2,160.00
at the CTO, 3. Over 2 million
claim the = P3,600.00
Locational +1/10 of cost in
Clearance excess of 2M
regardless of
the number of
doors
C. Dormitories
1. P2 Million and
below =
P3,600.00
2. Over P2 Million
= P3,600.00
+1/10 of 1%
cost in excess
of 2M
regardless of
66
the number of
doors
D. Institutional
Project Cost
Below P2
Million
= P2,880.00
1. Over P2 Million
= P2,880.00
+1/10 of 1%
cost in
excess of 2M
E. Commercial,
Institutional
and Agro-
Industrial
Project Cost
Below
P100,000.00
= P1,440.00
1. Over
P100,000.00 to
P500,000.00 =
P2,160.00
2. Over
P500,000.00 to
P1 Million =
P2,880.00
3. Over P1 Million
to P2 Million
= P4,320.00
4. Over P2 Million
= P7,200.00
+1/10 of 1%
cost in excess
of 2M
F. Special
uses/Special
Projects
(Gasoline
Station, cell
sites,
slaughterhous
e, treatment
plant, etc.)
1. Below P2 Million
= P7,200.00
2. Over P2 Million
= P7,200.00
+1/10 of 1%
67
cost in excess of
P2M
G. Alteration/
Expansion
Same as original
application
(affected areas/
cost only)
TOTAL 1 – 3 days
68
5. Securing Locational Clearance (Complex)
Zoning Ordinance for establishment/ or Operation or any kind of
Development/activity on a piece of land. It is also a requirement for the issuance
of building permit for any proposed structures or subdivision projects.
Classification: Complex
- Residents
- Landowners
- Land Assessors
Duly accomplished notarized Office of the City Planning and Development
application form (2 original) Coordinator – Zoning Division, Notary Public
Site Development Plan signed and
sealed by Geodetic Engineer/ or Civil
Geodetic Engineer or Civil Engineer
Engineer
(1 original)
Building Plans signed and sealed by Geodetic Engineer or Civil Engineer
Geodetic Engineer/ or Civil Engineer
(1 set original)
Cost Estimates and Specifications Geodetic Engineer or Civil Engineer
(1 original)
Land title or any proof of ownership and
rights over the property ( 1 photocopy)
(1 photocopy)
(1 photocopy)
Representative
Client being represented
(1 photocopy)
Additional Requirements for projects within Mt. Apo Natural Park (MANP)
Site Location Plan (1 original) duly Geodetic Engineer, Office of the Protected Area
certified by the PASU Superintendent (PASU)
Special Agreement on Protected Area
PASU
(SAPA) (1 original)
Protected Area Management Board
Protected Area Management Board (PAMB)
(PAMB) Clearance
Environmental Clearance Certificate Department of Environment and Natural Resources
(ECC) (DENR)
69
Free, Prior and Informed Consent National Commission on Indigenous Peoples
(FPIC) (NCIP)
PERSON
ACTION PAID TIME
BLE
5. Secure/ Inspection Fee:
accomplish P180.00
application form
A. Single
6. Submit for residential
review and structure
verification the attached or
duly detached
accomplished P100,000.00
form together and below =
with the required P288.00
documents 4. Over
7. Secure order of P100,000.00 to
payment (upon P200,000.00 =
completion of P576.00
requirements) 5. Over
P200,000.00
= P720.00
+1/10 of 1% in CGADH
excess of (Asst.
200,000.00 CPDC)
Receive duly
accomplished
B. Apartments/ 1 – 3 days Zoning
application Inspector
Townhouses (Including Field
form together
1. P500,000.00 Inspection/
with the Zoning
and below = Validation)
attached Officer
requirements P1,440.00
2. Over
P500,000.00 to Administrati
8. After payment of 2 million = ve Aide I
prescribed fees P2,160.00
at the CTO, 6. Over 2 million
claim the = P3,600.00
Locational +1/10 of cost in
Clearance excess of 2M
regardless of
the number of
doors
C. Dormitories
1. P2 Million and
below =
P3,600.00
2. Over P2 Million
= P3,600.00
+1/10 of 1%
cost in excess
of 2M
70
regardless of
the number of
doors
D. Institutional
Project Cost
Below P2
Million
= P2,880.00
2. Over P2 Million
= P2,880.00
+1/10 of 1%
cost in
excess of 2M
E. Commercial,
Institutional
and Agro-
Industrial
Project Cost
Below
P100,000.00
= P1,440.00
5. Over
P100,000.00 to
P500,000.00 =
P2,160.00
6. Over
P500,000.00 to
P1 Million =
P2,880.00
7. Over P1 Million
to P2 Million
= P4,320.00
8. Over P2 Million
= P7,200.00
+1/10 of 1%
cost in excess
of 2M
F. Special
uses/Special
Projects
(Gasoline
Station, cell
sites,
slaughterhous
e, treatment
plant, etc.)
3. Below P2 Million
= P7,200.00
4. Over P2 Million
71
= P7,200.00
+1/10 of 1%
cost in excess of
P2M
G. Alteration/
Expansion
Same as original
application
(affected areas/
cost only)
TOTAL 1-3 days
72
6. Securing Preliminary Subdivision Development Permit (PSDP)
under BP 220 and PD 957

Zoning Ordinance for establishment/ or Operation on Subdivision Projects on a
piece of land. It is also a requirement for the issuance of Development Permit
for any subdivision projects.

- Residents
- Landowners
- Land Developers
Site development plan (2 sets original)
at a scale ranging from 1:200 to 1:2,000
showing the proposed layout of streets,
lots, parks and signed and sealed by a. An architect;
any of the following licensed b. A civil engineer;
professional: c. A geodetic engineer; or
a. An architect; d. An environmental planner
b. A civil engineer;
c. A geodetic engineer;
d. An environmental planner
Vicinity map indicating the adjoining
land uses, access as well as existing
facilities and utilities at least within 500
Geodetic Engineer
meters from the property boundaries of
the project drawn to any convenient
scale ( 2 original)
Topographic plan (2 original) to include
existing condition as follows;
(1) Boundary lines: bearings and
distances or geographic
coordinates of the reference or tie
point (referred to as the BLLMN@);
(2) Streets, easements, width and Geodetic Engineer or Civil Engineer

elevation of right-of-way within the
project and adjacent subdivision
areas;
(3) Utilities within and adjacent to the

proposed Subdivision project,
location, sizes and invert
73
elevations of sanitary and storm or
combined sewers; location of gas
lines, fire hydrants, electric and
telephone poles and street lights. If
water mains and sewers are not
within/adjacent to the subdivision,
indicate the direction and distance
to and size of nearest one,
showing invert elevations of
sewers, if applicable;
(4) Ground elevation of the

Subdivision: for ground that slopes
less than 2%, indicate spot
elevations at all breaks in grade,
along all drainage channels and at
selected points not more than 25
meters apart in all directions: for
ground that slopes more than 2%,
either indicate contours win an
interval of not more than 0.50-
meter if necessary due to irregular
land or need for more detailed
preparation of plans and
construction drawings.
(5) Water courses, mashes, rock and

wooded areas, presence of all
preservable trees in caliper
diameter of 200 millimeters,
houses, barns, shacks and other
significant features;
(6) Proposed public improvements:

highways or other major
improvements planned by public
authorities for future construction
within/adjacent to the subdivision.
Land title (1 photocopy) if registered in
the name of applicant
Proof of ownership and rights over the
property (1 photocopy) if not registered Personal File
in the name of applicant
(1 photocopy)
(1 photocopy)
Right to use or deed of sale of right-of-
way for access road and other utilities
when applicable, subject to just Personal File
compensation for private land (1
photocopy)
Representative
(1 photocopy)
74
PERSON
ACTION PAID TIME
BLE
1. Secure/
accomplish
application form
2. Submit for Socialized
Housing CGADH
review and
Processing Fee = (Asst.
verification the
P90/hectare CPDC)
duly Receive duly 1 – 3 days
accomplished Inspection Fee =
accomplished (Including Field Zoning
form together P1,500/hectare
application Inspection/ Inspector
with the required form together Validation and
documents Economic
with the Sangguniang Zoning
Housing
3. Secure order of attached Panglungsod Officer
Processing Fee =
payment (upon requirements Hearings)
P216/hectare
completion of Inspection Fee = Administrati
requirements) P1,500/hectare ve Aide I
4. After payment of
prescribed fees
at the CTO,
claim the PSDP
TOTAL 1 – 3 days
75
7. Securing Development Permit (DP) under BP 220 and PD 957

Zoning Ordinance for establishment/ or Operation of Subdivision Projects on a
piece of land. It also serves as Location Clearance for any subdivision projects.

- Residents
- Landowners
- Land Developers
Subdivision Development Plan (2 sets
original) consisting of the site
development plan at any of the
following scales: 1:200; 1:1,000; or any
scale not exceeding 1:2,000; showing
all proposals including the following:
a. An architect;
a. Roads, easements or right-of-way b. A civil engineer;
and roadway width, alignment, c. A geodetic engineer; or
gradient, and similar data for alleys,
d. An environmental planner
if any;
b. Lot numbers, lines and areas and
block numbers;
c. Site data such as number of
residential and saleable lots, typical
lot size, parks and playgrounds and
open spaces;
Civil and Sanitary Works Design
Engineering plans/construction
drawings based on applicable
engineering code and design criteria to
include the following:
a. At least 2 copies of road (geometric

Civil Engineer
and structural) design/plan duly
signed and sealed by a licensed civil
engineer;
1) Profile derived from existing
topographic map signed and
sealed by a licensed geodetic
engineer showing the vertical
76
control, designed grade, curve
elements and all information
needed for construction;
2) Typical roadway sections showing
relative dimensions of pavement,
sub-base and base preparation,
curbs, gutters, sidewalks,
shoulders, benching and others;
3) Details of roadway and
miscellaneous structure such as
curb and gutter (barrier,
mountable and drop), slope
protection wall and retaining wall.
b. At least 2 copies of storm drainage

and sanitary sewer system duly
signed and sealed by a licensed
sanitary engineer or civil engineer;
1) Profile showing the hydraulic
gradients and properties of
sanitary and storm drainage lines
including structures in relation with
the road grade line;
2) Details of sanitary and storm
drainage lines and miscellaneous
structures such as various types
of manholes, catch basins, inlets
(curb, gutter, and drop), culverts
and channel linings.
c. At least 2 copies of site grading plan

with finished contour lines
superimposed on the existing ground
the limits of earth work embankment
slopes, cut slopes, surface drainage,
drainage outfalls and others, duly
signed and sealed by a licensed civil
engineer;
At least two 2 copies of water system
layout and details duly signed and sealed
by a licensed sanitary engineer or civil
engineer. Should a pump motor have a
Civil Engineer
horsepower (hp) rating of 50 hp or more,
its pump rating and specifications shall
be signed and sealed by a professional
mechanical engineer;
Zoning Certification from HLURB
HLURB
Regional Office (1 photocopy)
Certified true copy of Environmental
Compliance Certificate (ECC) or DENR
Certificate of Non-Coverage (CNC),
At least 2 copies of project description
for projects having areas of 1 hectare
and above to include the following: Applicant
Project profile indicating the cost of raw
land and its development (total project
77
cost), amortization schedule, sources of
financing, cash flow, architectural
scheme, if any, and work program; (1
photocopy)
b. Audited financial statement for the
last 3 preceding years;
c. Income Tax Return for the last
three 3 preceding years;
d. Certificate of registration with
Securities and Exchange
Commission (SEC);
e. Articles of Incorporation or
Partnership;
f. Corporation by-laws and all
implementing amendments, and
g. For new corporations (3 years and
below) statement of capitalization
and sources of income and cash
flow to support work program.
Plans specifications, bill of materials
and cost estimates duly signed and
Appropriate licensed professionals
sealed by the appropriate licensed
professionals
Application for permit to drill from the
National Water Resources Board NWRB
(NWRB)
Traffic impact assessment for projects
Appropriate licensed professionals
30 hectares and above
List of names of duly licensed
professionals who signed the plans and
other similar documents in connection
with application filed indicating the
following information:
a. Surname;
b. First name;
c. Middle name;
d. Maiden name, in case of married Applicant
women professional;
e. Professional license number, date
of issue and expiration of its
validity;
f. Professional tax receipt and date
of issue;
g. Taxpayer’s identification number
(TIN)
With Housing Component
Three (3) sets of the following duly
signed and sealed by Architect/
Engineer Housing plans including Architect
architectural drawing, sanitary, Civil Engineer
electrical, structural plans,
specifications and cost estimates
Sworn statement as to soundness of
Applicant
designs and specifications
78
Other/Additional Requirements
Certification from DASURECO that it can
supply the electric power requirements of DASURECO
the proposed subdivision
Certification from Digos City Water District
(DCWD) that it can supply the proposed DCWD
subdivision project with water
Representative
(1 photocopy)
PERSON
ACTION PAID TIME
BLE
1. Secure/
accomplish
application form
2. Submit for Socialized
Housing CGADH
review and
Processing Fee = (Asst.
verification the
P600/hectare CPDC)
duly Receive duly 1 – 15 days
accomplished Inspection Fee =
accomplished (Including Field Zoning
form together P1,440/hectare
application Inspection/ Inspector
with the required form together Validation and
documents Economic
with the Sangguniang Zoning
Housing
3. Secure order of attached Panglungsod Officer
Processing Fee =
payment (upon requirements Hearings)
P1,500/hectare
completion of Inspection Fee = Administrati
requirements) P1,500/hectare ve Aide I
4. After payment of
prescribed fees
at the CTO,
claim the DP
TOTAL 1 – 15 days
79

feedback directly through the Office of the City Planning and
How to send feedback?
Development Coordinator (OCDPDC) or email at
cityplanningdigos@gmail.com
The Administrative Officer or Administrative Aide assigned for

How feedbacks are feedbacks calls the attention and forwards feedbacks to the
processed? concerned division and requires them to act immediately the
customer’s concern

submit your letter of complaint directly to the Office of the City
How to file complaints?
Planning and Development Coordinator or email at
cityplanningdigos@gmail.com
The Administrative Officer or Administrative Aide assigned for

How complaints are complaints calls the attention and forwards feedbacks to the
processed? concerned division and requires them to act immediately the
customer’s concern
Mobile No. 0963-060-2845

Contact Information
Email: cityplanningdigos@gmail.com
80
OFFICE OF THE CITY ACCOUNTANT
CITIZEN’S CHARTER
81
I. Vision
The City Accounting Office shall consistently demonstrate an effective,

proficient and innovative attitude towards its duties and responsibilities in the
agency and its maintenance of an internal audit and accounting system, in
conformity with PPSAS and generally accepted accounting and auditing
principles, to aid in the decision-making process for the City Government of
Digos.
II. Mission
1. To install and maintain a precise accounting system that contemplates the

actual financial conditions of the City and its 26 barangays, primarily
presented in clear, accurate and reliable financial statements prepared on
a regular basis;
2. To install and maintain an internal control system that will ensure the
operative, proficient and socially receptive internal control for the City and
all its 26 barangays;
3. To provide rational and accurate financial information on the City and all its
26 barangays to the City officials, other government agencies, the general
public, and all other stakeholders, that will aid in their decision-making;
4. To provide and assist the fast and prompt delivery of services to clients,
constituents and the general public; and
5. To formulate and uphold administrative policies and procedures in

accordance with the recognized standards, principles and practices relative
to personnel development as a means for enhancement of individual
performance.
82
LIST OF SERVICES
Issuing Tax Certificates (Certificate of Final Tax Withheld at Source, Creditable

Withheld at Source and Compensation Payment/Tax Withheld) 84
Securing Certification of Loan Repayments, Remittance of Premiums and Net
Take-Home Pay 85
Internal Office Services

"Processing (Pre-Audit /Review /Approval) Of Disbursement Vouchers /
Liquidation Vouchers / Payrolls" 87
Supplier's Card Posting 88
Payroll Index Card Posting 89
Employee Index Card
Certification on Appropriations, Funds and Obligation of Allotment (CAFOA) / 90
Fund Utilization Request and Status (FURS) 90
Accountants Advice of Local Check Disbursement 91
Preparation of Regular Employees Payroll 91
Preparation of Timely and Relevant Financial Information 92
Preparation of Timely and Relevant Financial Information 94
Maintenance of Cleanliness and Orderliness of the Working Area 98
Reply to various communications / Answer to AOMs 98
Segregation and Submission to COA of Paid Vouchers and Payrolls 99
Performance of Administrative function for the Office 99
Annual Budget Preparation 100
83
1. Issuing Tax Certificates (Certificate of Final Tax Withheld at Source,
Creditable Withheld at Source and Compensation Payment/Tax
Withheld)
The Office of the City Accountant issues Tax Certificates (Certificate of Final Tax Withheld
at Source, Creditable Withheld at Source and Compensation Payment/Tax Withheld) to
suppliers and regular employees/job-orders to indicate the amount of tax withheld from
their transactions or income with the City Government of Digos.
Office or Division: Office Of The City Accountant

Type of Transaction: G2C – Government to Citizens
Taxpayers (business-owners and regular employees/job orders) of
Who may avail:
Digos City
For BIR Form 2306/2307 – copy of paid Billing/Remittance Section of this office
disbursement voucher with TIN
For BIR Form 2316 – employee’s copy of Billing/Remittance Section of this office
BIR F-2316 with BIR receipt
CLIENT STEPS
1. Submit request from
contractors, suppliers
and employees/job-
orders.
2. Accounting staff
prepares, validates
and reviews requests
and supporting City Accounting
documents. Staff under BILLING
3. Review/check the None 10 Minutes / REMITTANCE
accuracy of tax Section
certificates by the
accounting staff.
4. Approve and sign
documents by the
City Accountant.
5. Claim requested tax
certificate within the
day.
84
2. Securing Certification of Loan Repayments, Remittance of Premiums
and Net Take-Home Pay
The Office of the City Accountant secures certificate of loan repayments, certificate of
remittance of premiums and certificate of net take-home pay. These certifications are
required in securing loans from banks and other government/private institutions.
Office or Division: Office of the City Accountant

Who may avail: Employees and Job Orders of the City Government of Digos
1. For Certification of Loan Billing/Remittance Section of this office
Repayments and Remittance of
Premiums – either verbal or written
request
2. Certificate of Net Take-Home Pay -  Receiving/Indexing and Releasing Section of this
both verbal or written request and office
Official Receipt from City Collection  Office of the City Treasurer (official receipt of
Officer for the payment of service service
fee. fee)
CLIENT STEPS
1. Make a request and
present it to the staff
with the needed
requirements.
2. Accounting staff
prepares, validates
and reviews requests
and supporting
documents. City Accounting
3. Review/check the Staff under BILLING
None 30 Minutes
accuracy of details / REMITTANCE
indicated in the Section
certificates by the
accounting staff.
4. Approve and sign
documents by the
City Accountant.
5. Claim requested tax
certificate within the
day.
85
Internal Office Services
86
3. "Processing (Pre-Audit /Review /Approval) Of Disbursement Vouchers
/Liquidation Vouchers / Payrolls"
Disbursement vouchers, liquidations vouchers and Payrolls will be processed, reviewed,

signed and released to the City Treasurer's Office for check issuance.

G2G – Government to Government │G2C – Government to
Citizens
City Government Offices / National Government Agencies (e.g.
Who may avail: Procurement)
Individuals such as Employees (Regular or Job order)
1. CAFOA  prepared by the End-user (departments/offices)
 signed by the Office Head (end-user), City Budget
Officer, City Treasurer and City Accountant
2. Procurement documents such as  Prepared by the End-user
PR, PPMP & ASPP, BAC  different departments/offices involved in the
Resolutions, Abstract of Quotations, procurement process
PO, AIR, RIS
CLIENT STEPS
1. Disbursement
vouchers/Liquidation
"Receiving
vouchers/Payrolls for
5 minutes per Section:
processing will be None
document Admin Aide I
received, segregated,
Driver I"
logged and assigned
with voucher numbers.
30 minutes per
2. Received "Pre-Audit Section
disbursement /
Disbursement (8):
liquidation
vouchers / Liquidation Accountant II (1)
None voucher
vouchers / Payrolls will Internal Auditor I
be processed (pre- (1)
40 minutes per
audited). Admin Aide I (6)"
payroll
"10 minutes per
3. Processed disbursement
Disbursement voucher /
Accountant III
vouchers / Liquidation payroll
None (Acting City
vouchers / Payrolls will
Accountant)
be reviewed and 8 minutes per
signed. liquidation
voucher"
4. Reviewed and signed
Disbursement "Releasing
10 minutes per
vouchers / Liquidation None Section:
transaction
vouchers / Payrolls are Admin Aide I"
recorded as released.
5. Disbursement 10 minutes per
None Driver I
vouchers / Liquidation transaction
87
vouchers / Payrolls
recorded as released
will be transmitted to
the City Treasurer's
Office.
TOTAL None
4. Supplier's Card Posting
Posting of disbursement vouchers to supplier's index card.

Type of Transaction: G2G – Government to Government
Who may avail:
Procurement)
Disbursement vouchers endorsed for processing by
Processed disbursement voucher
different departments/offices
CLIENT STEPS
1. Processed
60 seconds
disbursement "Carding Section:
per
vouchers will be None Admin Aide IV /
disbursement
posted to supplier's Admin Assistant II"
voucher
index card.
TOTAL None
88
5. Payroll Index Card Posting
Posting of payroll to payroll index card.

Who may avail: Individuals such as Employees (Regular or Job order)
Processed payrolls Approved payrolls of different departments/offices
CLIENT STEPS
"Carding Section:
Processed payrolls will be 25 minutes per
None Admin Aide IV /
posted to payroll index card. payroll
Admin Assistant II"
TOTAL None
6. Employee Index Card

Posting of earnings to employees’ index card.

Who may avail: Regular Employees (permanent / co-terminus)
Approved vouchers of employees from different
Processed employee vouchers
departments/offices
CLIENT STEPS
Processed liquidation
"Carding Section:
vouchers / other employee 60 seconds
None Admin Aide IV /
earnings posted to per voucher
Admin Assistant II"
employee index card
TOTAL None
89
7. Certification on Appropriations, Funds and Obligation of Allotment
(CAFOA) / Fund Utilization Request and Status (FURS)
The Office of the City Accountant shall process the CAFOA/FURS with the City
Accountant as one of the signatories.

Citizens
Procurement)
Who may avail:
Individuals such as Employees (Regular or Job order)
CAFOA / FURS with the corresponding Prepared by the end-user (department/office)
supporting documents such as PR in case
of procurement
CLIENT STEPS
Examine the CAFOA/FURS for
regularity.
Verify whether such request
was obligated, assigned with
an obligation number,
approved amount is properly
indicated, signed and dated.
Verify if the City Budget Officer 10 minutes per Accountant III (Acting
None
has certified as to the transaction City Accountant)
existence of available
appropriation by signing the
appropriate box at the CAFOA.
Verify if the City Treasurer has

certified as to the availability of
funds by signing the
appropriate box at the CAFOA.
TOTAL None
90
8. Accountants Advice of Local Check Disbursement
The Office of the City Accountant is responsible in drafting and signing the advice of
local checks and transmitting the same to appropriate banks.

Citizens
Suppliers (in case of procurement) / Individuals such as employees
Who may avail:
(regular/job order)
Actual Checks issued Office of the Treasurer (check preparation)
Office of the City Mayor (check approval)
CLIENT STEPS
Advice of Local Check 20 minutes after
Disbursement will be prepared None receipt of Admin Aide I
with no error. checks
Prepared Advice of Local 1 minute after
Accountant III (Acting
Check Disbursement will be None receipt of
City Accountant)
signed. prepared advice
Signed Advice of Local Check
20 minutes after
Disbursement will be delivered "Driver I /
None the advice was
to the appropriate banks on Admin Aide I"
signed
time.
TOTAL None
9. Preparation of Regular Employees Payroll

The Office of the City Accountant is responsible in preparing the payroll of regular
employees (permanent/co-terminus).

Who may avail: Regular Employees (permanent / co-terminus)
Appointment effective date (for new Office of the City Human Resource Management Officer
employees)
Statement of Account from various banks Various banks/financial institutions and creditors
(creditors of employees)
CLIENT STEPS
Regular employees' payrolls 5 working days
"Payroll Section:
are prepared and processed None before
with no error. processing date Admin Assistant II"
TOTAL None
91
10. Preparation of Timely and Relevant Financial Information
Preparation of Various Financial Documents: Journal Entry Voucher

Local Chief Executive / Commission on Audit (COA) /
Who may avail:
Sangguninang Panlungsod / the Public
Paid disbursement vouchers and payrolls  Paid vouchers and payrolls endorsed by the
Office of
the City Treasurer
 encoding in the accounting system and
preparation of
financial reports by the Bookkeeping/Ledger
Division,
City Accounts Section
 paid and encoded vouchers endorsed to the
Commission on Audit (COA)
CLIENT STEPS
Journal Entry Vouchers will be None 13 days after "Ledger Section (9):
prepared with no error. the end of the Admin Officer V
month Admin Assistant II (3)
Admin Aide VI (2)
Admin Aide I (3)"
TOTAL None

Journal Entry Voucher
General Journal / General and Subsidiary Ledgers
Trial Balance
Liquidation Reports

Who may avail:
 Paid vouchers and payrolls endorsed by the
Office of
the City Treasurer
Paid disbursement vouchers and payrolls
preparation of
Division,
92
CLIENT STEPS
Journal Entry Vouchers will be None 13 days after the "Barangay Section (5):
prepared with no error. end of the month Admin Assistant II
Admin Aide IV
Admin Aide I (3)"
Journal Entry Vouchers for 45 days after the "Ledger Section (2):
accounts payable are prepared end of the year Admin Assistant II
and verified with no error. Admin Aide VI"
Journals are prepared and 18 days after the "Ledger Section (4):
accounts are posted to general end of the month Admin Officer V
and subsidiary ledgers with no Admin Assistant II (2)
error. Admin Aide VI"
"Barangay Section (2):

Admin Assistant II
Admin Aide VI"
Trial Balance are generated and 20 days after the "Ledger Section (4):
submitted with no error. end of the month Admin Officer V
Admin Assistant II (2)
Admin Aide VI"
"Barangay Section (2):

Admin Assistant II
Admin Aide VI"
Liquidation Reports are prepared 20 days after the "Ledger Section (4):
and submitted with no error. end of the month Admin Officer V
Admin Aide VI"
TOTAL None
93
Liquidation Reports
Bank Reconciliation Statements
"Statement of Financial Performance / Statement of Financial Position / Statement of
Cash Flows"
Statement of Comparison for Budget versus Actual

Who may avail:
Office of
the City Treasurer
preparation of
Division,
Various Bank Statements Various banks/financial institutions
Office of
the City Treasurer
preparation of
Division,
Budget Office of the City Budget Officer
Office of
the City Treasurer
preparation of
Division,
CLIENT STEPS
Liquidation Reports are None 20 days after "Barangay Section
prepared and submitted with the end of the (2):
no error. month Admin Assistant II
94
Admin Aide VI"
Bank Reconciliation None 5 days after "Accountant II

Statements are prepared receipt of bank
and submitted with no error. statements Barangay Section
(2):
Admin Assistant II
Admin Aide IV"
Prepared Bank None 5 minutes after Accountant III
Reconciliation Statements preparation (Acting City
are signed. Accountant)
Quarterly Statement of None 20 days after "Ledger Section (4):

Financial Performance, the end of the Admin Officer V
Position and Cash Flows quarter Admin Assistant II
are generated and (2)
submitted with no error. Admin Aide VI"
"Barangay Section
(1):
Admin Aide VI"
Statement of Comparison None 45 days after "Ledger Section (2):
for Budget versus Actual will the end of the Admin Assistant II
be generated, prepared and year Admin Aide VI"
submitted with no error.
TOTAL None
95
Notes to Financial Statements
Subsidiary Schedules
Remittance Lists
Annual Reports

Who may avail:
Prepared financial statements / information Bookkeeping/Ledger Division, City Accounts and
Barangay Sections
Office of
the City Treasurer
preparation of
Division,
CLIENT STEPS
Notes to Financial Statements 45 days after
“Accountant III
are prepared and submitted None the end of the
Internal Auditor I"
with no error. year
Quarterly Subsidiary 20 days after "Admin Officer V
Schedules are generated and None the end of the Admin Assistant II (2)"
submitted with no error. quarter
"Billing Remittance
Section (2):
Remittance lists are prepared 5 minutes after
None Admin Assistant II
and submitted with no error. preparation
Admin Aide VI
Admin Aide I"
Prepared Remittance Lists are 1 minute after Accountant III (Acting
None
signed. preparation City Accountant)
"Ledger Section (4):
Admin Officer V
Annual Financial Reports are 45 days after
Admin Aide VI"
generated and submitted with None the end of the
no error. year
"Barangay Section
(1):
Admin Assistant II"
within one
"Billing Remittance
Annual Alphalist will be month after the
Section (2):
prepared and submitted with None end of the year
Admin Assistant II
no error. (for officials and
Admin Aide VI"
employees)
TOTAL None
96
Annual Reports
Report of Registries and Summary

Who may avail:
Office of
the City Treasurer
preparation of
Division,
Receipts Office of the City Treasurer
CLIENT STEPS
within 3
"Billing Remittance
Annual Alphalist will be months after
Section (2):
prepared and submitted with None the end of the
Admin Assistant II
no error. year (for
Admin Aide VI"
suppliers)
Monthly / Quarterly / Annual
1 minute after Accountant III
Financial Reports and
None receipt of (Acting City
Alphalists are signed
document Accountant)
/approved.
Collection Report of 15 days after
"Ledger Section:
Receipts/Income will be None the end of the
Admin Aide I"
prepared with no error. month
Annual Report of Revenue 45 days after
"Ledger Section:
and Receipts will be None the end of the
Admin Aide I"
prepared with no error. year
"Barangay Section
Report of Registries and 15 days after
(2):
Summary will be reviewed None the end of the
Admin Assistant II
with no error. month
Admin Aide VI"
TOTAL None
97
15. Maintenance of Cleanliness and Orderliness of the Working Area
The Office of the City Accountant shall be kept clean and in order at all times.

"Employees
Who may avail:
Clients/Visitors"
Cleaning materials / tools This Office
CLIENT STEPS
The working area will be
kept clean every working None everyday Admin Aide I
days.
TOTAL None
16. Reply to various communications / Answer to AOMs

The Office of the City Accountant shall provide replies to communications from various
offices and answer/compliance to COA AOMs.

"Various Offices
Who may avail:
Commission on Audit (COA)"
Letters from various offices/organizations endorsed
Letter from various offices
by CMO/CADO
AOM from COA Commission on Audit (COA)
CLIENT STEPS
Replies for various
5-7 days
communications are Accountant III
before the
prepared / AOM are None (Acting City
deadline of
answered and complied with Accountant)
submission
no error.
TOTAL None
98
17. Segregation and Submission to COA of Paid Vouchers and Payrolls
The Office of the City Accountant is responsible in submitting the original copy of paid
vouchers and payrolls to COA.

Who may avail: Commission on Audit (COA)
Paid disbursement vouchers and payrolls This Office
CLIENT STEPS
Paid disbursement /
30 days after
liquidation vouchers and
None the end of the Admin Aide I (2)
payrolls are segregated ad
month
submitted with no error.
TOTAL None
18. Performance of Administrative function for the Office

An employee is assigned for the administrative functions needed for the Office.

Who may avail: Accounting Office employees
Office administrative concerns/requests Office Head
CLIENT STEPS
4 hours after
Administrative functions
None receipt of the Admin Aide VI
performed with no error.
request
TOTAL None
99
19. Annual Budget Preparation
An Annual Budget shall be prepared and requested in order to achieve the office's
objectives and purpose.

Who may avail: Accounting Office employees
Office needs / requests Accounting Office employees
CLIENT STEPS
Annual Budget Proposal 1 week before Accountant III
shall be prepared and None the deadline of (Acting City
submitted with 2 revisions. submission Accountant)
TOTAL None
100

How to send a feedback? Please let us know how we have served you by sending your
feedback through Email at DigosOccact1081@gmail.com
How feedbacks are Every Friday, the employee in-charge, opens the email to record
processed? and compile all submitted feedback.
For feedback that requires answers, it shall be forwarded to the

concern division chief within three (3) days from receipt of email.
The answer shall be reviewed by the Office Head and relayed to

the citizen through mail.
For inquiries and follow-ups, clients may contact this number

09606053246.
How to file complaints? If you have complaint about this office's service delivery, please
submit your letter of complaint directly to the Office of the City
Accountant or email us at DigosOccact1081@gmail.com.
How complaints are The in-charge employee opens the complaints sent through email
processed? on a weekly basis and evaluates each complaint.
Upon evaluation, the in-charge employee will then investigate and

forward the complaint to the concern division chief for the
explanation.
The in-charge employee will make a report based on the results

of the investigation and submit it to the Office Head for the
appropriate action.
A reply will be provided to the concern citizen/client through

email.
Contact Information email at DigosOccact1081@gmail.com
contact us at 09606053246
101
CITY GENERAL SERVICES OFFICE
CITIZEN’S CHARTER
102
I. Mandate : Formulate measures for the consideration of the Sanggunian
and provide technical and support to the City Mayor in carrying out
measures to ensure the delivery of basic services and provision of adequate
facilities which require general services expertise and technical support
services.
II. Vision/Mission: Develop plans and strategies and, upon approval thereof by the
mayor, implement the same particularly those which have to do with the
general services supportive of the welfare on the inhabitants of the city
which the city mayor is empowered to implement and which the
sangguniang panlungsod is empowered to provide under the Local
Government Code of 1991.
III. Service Pledge: Be in the frontline of the general services related activities as
to the procurement record, suppliers, government properties and other
related functions pertaining to government procurement process and
services.
103
LIST OF SERVICES
Securing Purchase Orders and abstract of Bids for goods and services 105
Preparing Request for Quotation 105
Securing Inventory and Recording of the City Gov't. Vehicles and Properties 106
Securing Copy of approved ARE for PPE 106
Securing copy of Report of Waste materials 107
Renewal of LTO registration and comprehensive insurance of motor vehicles 107
104
1. SECURING PURCHASE ORDERS AND ABSTRACT OF BIDS FOR
GOODS AND SERVICES
Purchase Order and Abstract of Bids for goods and services
Office or Division: CITY GENERAL SERVICES OFFICE

Type of Transaction: G2B Government-Business
Who may avail: End-user/ Supplier
1. None

CLIENT STEPS
1. Register Request Accept and
verifies the
request.
2. Claim requested Facilitate the Free 30 minutes CGSO clerk/ staff
Purchase Order and purchase orders
Abstract of Bids and abstract of
bids
TOTAL 30 Minutes
2. PREPARING REQUEST FOR QUOTATION

Request for Quotation for procurement of goods and services

Type of Transaction: G2B Government-Business
Who may avail: End-user/ Supplier
1. Approved Purchase Request City Mayor’s Office/ City Administrator’s Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1. Submit Purchase Accept and verifies
Request the request.
2. Claim Approved Facilitate the None 30 minutes CGSO clerk/ staff
Purchase Request request for
quotation
TOTAL 30 minutes
105
3. SECURING INVENTORY AND RECORDING OF THE CITY
GOVERNMENT VEHICLES AND PROPERTIES
Inventory of government properties shall be properly recorded.
Type of Transaction: G2G Government-Government
Who may avail: End user
1. Submit Request City General Services Office
CLIENT STEPS
1. Submit Request Accept and
verifies the
request.
Free 1 Hour CGSO clerk/ staff
2. Claim Record of
Requested
Inventory
TOTAL 1 Hour
4. SECURING COPY OF APPROVED ARE FOR PPE

Approved ARE.

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Submit Request Accept and verifies
the request.
2. Claim copy of ARE Facilitate the Free 1 Hour CGSO clerk/ staff
approved ARE for
PPE
TOTAL 1 Hour
106
5. SECURING COPY OF REPORT OF WASTE MATERIAL
Report of waste materials.

FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit Request Accept and verifies
the request
2. Claim copy of Free 1 Hour CGSO clerk/ staff
Facilitate the report
Report of waste
of waste materials
materials
TOTAL 1 Hour
6. RENEWAL OF LTO REGISTRATION AND COMPREHENSIVE

INSURANCE OF MOTOR VEHICLES
Renewal.

1. OR/CR/Emission test/Stencil of Engine and
Land Transportation Office (LTO)
Chassis Number
1. Submit LTO Facilitate the LTO
Requirements registration and
comprehensive Free 1 Hour CGSO clerk/ staff
insurance of motor
vehicles
TOTAL 1 Hour
107

For complaints and feedback, contact us at: (0998) 848-1667
How feedbacks are
processed? Conduct meeting conference within the department.

How to file complaints? submit your letter of complaint directly to the City General
Services Office, this city.
How complaints are

Conduct meeting conference within the department.
processed?
Contact Information of CCB,
Please contact us at: (0998) 848-1667
PCC, ARTA
108
OFFICE OF THE CITY
ENGINEER
CITIZEN’S CHARTER
109
I. VISION:
A Socially and Economically Developed City of Digos with a calamity resilient
infrastructures that secure the lives and properties of Digoseños.
II. MISSION:
To provide Prompt, Honest Engineering Services to meet the demands of

the General Public and to create an Investment-Friendly environment
towards sustainable development that will uplift standard of living of the
people.
III. CORE VALUES:
Committed team work for efficient delivery with Integrity.
110
Securing Building Permit 112
Securing Certificate of Occupancy 113
Securing Fencing Permit 114
Securing Electrical Permit 115
Securing Temporary Electrical Permit 117
Securing Signage and Billboard posting Permit 118
Securing Excavation and Ground Permit 120
Securing Demolition Permit 121
Securing Annual Inspection Permit 122
111
1. Securing Building Permit
In compliance with Republic Act No. 7279 and R.A. 11201
Office / Division: City Engineer's Office

Type of Transaction: Government to Citizen (G2C), Government to Government (G2G)
Who may avail: Building Owners
To be complied by the Applicant from a hired
Qualified and Appropriate Professionals.
Electronics signed and sealed (5 sets)
Bill of Materials / Cost Estimates signed and To be complied by the Applicant from a hired
sealed (5 copies) Qualified and Appropriate Professionals.
Specifications signed and sealed (5 copies) To be complied by the Applicant from a hired
Qualified and Appropriate Professionals.
Structural Design and Analysis ( for two To be complied by the Applicant from a hired
or more storey ) signed and sealed ( 2 Qualified and Appropriate Professionals.
copies )
Boring and Soil test ( for three or To be complied by the Applicant from a hired
more storey ) signed and sealed ( Qualified and Appropriate Professionals.
2 copies )
Certified True Copy of Lot Title (from ROD) ( Registry Of Deeds Office
5 copies )
Certified True Copy of Tax Declaration ( 5 City Assessor's Office
copies )
Certified True Copy of Current Tax Receipt ( City Treasurer's Office
5 copies )
Locational Clearance ( 3 copies ) City Planning & Development Coordinator Office
(Zoning Officer)
Fire Safety Evaluation Clearance ( 2 copies ) Bureau of Fire Protection ( City Fire Marshall )
D.O.L.E. (Construction Safety Health Department of Labor and Employment Office
Program) ( 1 copy )
Folder with metal clip ( long ) ( 1 piece ) To be complied by the Applicant
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
1. Secure Provide City Engineer

Application 5 minutes
Application form. Acting Building
Form and
checklist of Officer Building
requiremen
Inspector
ts based on the
schedule of Private Secretary I
2. Submit duly Received,
fees as 5 days Electrical Officer
accomplished Check and
Evaluate provided in Designate
forms together
submitted the National
with all the Electrical Inspector
plans and Building
requirements.
documents. Code of the Construction and
Philippines Maintenance Man
3. Request for Computation 15 minutes
Assessment and of fees based

CTO clerk
secure Order of on submitted
Payment. plans
4. Pay prescribed City depending on
fees. Treasurer's the queing
Office
5. Present OR Record & 10 minutes
and claim the Release
approved permit approved
permit.
Total 5 days & 40 min.
112
2. Securing Certificate of Occupancy Permit
The Office of the City Engineer issues an Occupancy Permit before any building /
structure is used or occupied and for any alteration / revisions in the existing use
or occupancy.

Who may avail: Building Owners
Photocopy of the Approved Building, To be complied by the Applicant from a hired
Plumbing/Sanitary, Electrical Permit ( 2 copies Qualified and Appropriate Professionals.
)
Fully accomplished Completion Form Signed To be complied by the Applicant from a hired
and Sealed by the Supervising qualified Qualified and Appropriate Professionals.
professionals ( 1 set )
To be complied by the Applicant from a hired
As-built building plans signed and sealed ( 2 Qualified and Appropriate Professionals.
sets )
Fire Safety Inspection Certificate ( FSIC ) ( 2 Bureau of Fire Protection ( City Fire Marshall )
copies )
CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Secure Completion Provide 5 minutes

City Engineer
form. Completion Form
and checklist of Acting Building
requirements Officer Building
2. Submit duly Received, Check based on the Inspector
accomplished and Evaluate 5 days
schedule of
forms together submitted plans fees as
with all the and documents provided in Electrical
requirements. then set schedule the National Inspector
for inspection. Building
Code of the Construction
3. Request for Prepares Order of
15 minutes and
Assessment and Payment Philippines
secure Order of Maintenance
Payment. Man
depending on CTO
4. Pay prescribed City Treasurer's the queing
fees. Office
5. Present OR and Record & Release 10 minutes
claim the approved permit.
approved permit
Total 5 days & 40
min.
113
3. Securing Fence Permit
The Office of the City Engineer issues a permit prior to the actual construction a
fence.

Who may avail: Any person desiring to obtain a permit
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Fully Accomplished Fencing Permit To be complied by the Applicant from a hired

form signed and sealed by an Qualified and Appropriate Professionals.
Architect / Civil Engineer( 1 set )
Fencing Plan signed and sealed by To be complied by the Applicant from a hired
an Architect / Civil Engineer ( 3 sets ) Qualified and Appropriate Professionals.
Certified Photocopy of Lot Title from Registry Of Deeds Office
( ROD ) ( 3 copies )
Certified Photocopy of Tax Declaration ( City Assessor's Office
3 copies )
Certified Photocopy of Current Tax City Treasurer's Office
Receipt ( 3 copies )
Locational Clearance ( 2 copies ) City Planning & Development Coordinator Office
(Zoning Officer)
PAID TIME RESPONSIBL
E
Application Form 5 minutes
Application form. Acting Building
and checklist of
requirements Officer Building
2. Submit duly Received, Check based on the Inspector
accomplished 3 days
and Evaluate schedule of
forms submitted plans fees as Private
together with and documents. provided in the Secretary I
all the National Electrical
requirements. Building Code Officer
of the Designate
3. Request for Prepares Order of
Assessment Philippines 15 minutes
Payment Electrical
114
and secure Inspector
Order of Construction
Payment. and
depending on Maintenance
4. Pay prescribed City Treasurer's the queing Man
fees. Office
CTO
5. Present OR Record & Release 10 minutes
and claim the approved permit.
approved
permit
4. Securing Electrical Permit
This permit is required prior to the installation of electrical-wirings involving at least

two (2) outlets or a capacity of 4KW.

Who may avail: Home owners
Fully Accomplished Electrical Form signed To be complied by the Applicant from a hired
and sealed by a Professional Electrical Qualified and Appropriate Professionals.
Engineer. ( 1 set )
Fully Accomplished of Final Electrical To be complied by the Applicant from a hired

Completion form signed and sealed by Qualified and Appropriate Professionals.
Professional Electrical Engineer / Registered
Electrical Engineer or Registered Master
Electrican ( 1 set )
Certified Photocopy of Lot Title ( from ROD ) ( Registry Of Deeds Office
3 copies )
Certified Photocopy of Tax Declaration ( 3 City Assessor's Office
copies )
Certified Photocopy of Current Tax Receipt ( 3 City Treasurer's Office
copies )
Electrical Plans signed and sealed by a To be complied by the Applicant from a hired
Professional Elecrical Engineer ( 3 copies ) Qualified and Appropriate Professionals.
Locational Clearance ( 2 Copies ) City Planning & Development Coordinator Office
(Zoning Officer)

Application form.
Form and
checklist of
115
requirements Acting Building
based on
2. Submit duly the Officer
Received, schedule of 3 days
accomplished Check and
forms together fees as Building Inspector
Evaluate provided in
with all the submitted
requirements. the National
plans and Private Secretary I
Building
documents. Electrical Officer
Code of the
Designate
3. Request for Prepares Order of Philippines
Assessment and 10 minutes
Payment Electrical Inspector
secure Order of
Payment. CTO
depending on
fees. Office
approved permit
Total 3 days & 25
min.
116
5. Securing Temporary Electrical Permit
The office of the City Engineer issues a Temporary Electrical Permit to applicant
who will be using electricity during construction.

Who may avail: Building Owners / Contractor
Fully Accomplished Temporary Electrical To be complied by the Applicant from a hired
Form signed and sealed by a Professional Qualified and Appropriate Professionals.
Electrical Engineer. ( 1 set )
Fully Accomplished of Temporary Final
Electrical Inspection / Completion form To be complied by the Applicant from a hired
signed and sealed by Professional Qualified and Appropriate Professionals.
Electrical Engineer / Registered Electrical
Engineer or Registered Master Electrican (
1 set )
Certified Photocopy of Lot Title ( from ROD ) ( Registry Of Deeds Office
3 copies )
copies )
Certified Photocopy of Current Tax Receipt ( 3 City Treasurer's Office
copies )
Electrical Plans signed and sealed by a To be complied by the Applicant from a hired
Professional Elecrical Engineer ( 3 copies ) Qualified and Appropriate Professionals.
Locational Clearance ( 2 Copies ) City Planning & Development Coordinator Office
(Zoning Officer)
To be complied by the Applicant
Folder with metal clip ( long ) ( 1 piece )

Application Form 5 minutes
Application form.
and checklist of Acting Building
requirements Officer
2. Submit duly Received, Check based on the
accomplished and Evaluate 3 day Private Secretary
schedule of
forms together submitted plans fees as I Electrical Officer
with all the and documents provided in Designate
requirements. then set schedule the National
for inspection. Building Electrical Inspector
3. Request for Prepares Order of Code of the 10 minutes
Assessment and Payment Philippines
secure Order of CTO
Payment.
depending on
fees. Office
approved permit
10 minutes
Total 3 day & 25 min.
117
6. Securing Signage and Billboard posting Permit
Billboards and Streamers require permit prior to the actual installation.

Who may avail: Promoters and Advertisers
Billboards: To be complied by the Applicant from a hired
Fully accomplished Sign Permit Form. Qualified and Appropriate Professionals.
Locational / Vicinity Plan of signage/s to be To be complied by the Applicant
installed / erected
if the height is above 3 meters
 Detailed Plan of Billboard signed and
sealed by an Architect or Civil Engineer To be complied by the Applicant from a hired
( 3 copies ) Qualified and Appropriate Professionals.
if there are Electrical Lights
 Electrical Plan of Billboard signed
and sealed by a Professional
Electrical Engineer ( 3 copies )
Bill of Materials / Cost Estimates Signed and To be complied by the Applicant from a hired
sealed ( 2 copies ) Qualified and Appropriate Professionals.
Streamers:
Picture of the streamer containing the size and To be complied by the Applicant
contents
Locational / Vicinity Plan of signage/s to be To be complied by the Applicant
installed / erected

Application form. Acting Building Officer
Form and
checklist of
Building Inspector
requirements
based on the
2. Submit duly Private Secretary I
Received, schedule of
accomplishe 1 day Electrical Officer
Check and fees as
d forms Designate
Evaluate provided in
together with submitted plans the National Electrical Inspector
all the and documents. Building
requirements Construction and
Code of the
. Maintenance Man
Philippines
3. Request for Prepares Order of CTO
Assessment 5 minutes
Payment
and secure
118
Order of
Payment.
depending
4. Pay prescribed City Treasurer's on the
fees. Office queuing
approved
permit
Total 1 day & 15
min.
119
7. Securing Excavation and Ground Permit.
The Office of the City Engineer issues an Excavation and Ground Preparation
permit while the requirements of the Building Permit are still being processed.

Who may avail: Project Owners / Contractor
Excavation Plan signed and sealed by an To be complied by the Applicant from a hired
Architect / Civil Engineer ( 3 copies ) Qualified and Appropriate Professionals.
CLIENTS AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
1. Submit duly City Engineer
Received,
accomplished 2 days Acting Building
Check and
forms together Officer
Evaluate
with all the based on the
submitted
requirements. schedule of Building Inspector
plans and
fees as
documents.
provided in
2. Request for Prepares Order the National
10 minutes Construction and
Assessment and of Payment Building Maintenance Man
secure Order of Code of the
Payment. Philippines
depending on CTO
3. Pay City Treasurer's the queuing
prescribed Office
fees.
4. Present OR and Record & 10 minutes
claim the Release
approved permit approved permit.
120
8. Securing Demolition Permit
The office of the City Engineer issues a demolition permit which is a

requirement prior to the systematic dismantling or demolition of a building /
structure in whole or in part.

Who may avail: Project Owners / Contractor
Site Development Plan and Vicinity Map of To be complied by the Applicant from a hired
area to be demolished. signed and sealed Qualified and Appropriate Professionals.
by Architect / Civil Engineer.
Demolition methodology signed and sealed To be complied by the Applicant from a hired
by Architect / Civil Engineer ( 3 copies ) Qualified and Appropriate Professionals.
Certified Photocopy of Lot Title ( from ROD Registry Of Deeds Office
) ( 3 copies )
copies )
Certified Photocopy of Current Tax Receipt ( City Treasurer's Office
3 copies )

Application form.
Form and
checklist of
requirements Acting Building
based on Officer
2. Submit duly Received, the
accomplished 3 day
Check and schedule
forms together Evaluate of fees as
with all the submitted plans provided in Building Inspector
requirements. and documents. the
3. Request for National
Prepares Order of Building 10 minutes
Assessment and Payment
secure Order of Code of the CTO
Payment. Philippines
depending on
4. Pay prescribed City Treasurer's the queuing
fees. Office
approved permit
Total 3 day & 25 min.
121
9. Securing Annual Inspection Certificate
The Office of the City Engineer conducts an inspection of Institutional & Commercial
Buildings to a certain structural soundness and safety. The said Inspection
generates a report required before renewing a business license.

Who may avail: Project Owners / Business Operators
Previous Annual Inspection Report (renewal) To be complied by the Applicant
( 3 copies )
Photocopy of Certificate of Occupancy (new) To be complied by the Applicant
( 3 copies )
Fire Safety Inspection Certificate (FSIC) Bureau of Fire Protection ( City Fire Marshall )
(2 copies )
If there are alteration / revision / change in
occupancy on the building, the client must see requirements for Renovation Permit.
submit renovation permit.
1. Submit all the Received, Check City Engineer
requirements. and Evaluate 2 days Acting Building
submitted Officer
based on the
documents and set schedule of
schedule for fees as
inspection. Building Inspector
provided in the
2. Request for Prepares Order of National
Assessment Building Code 10 minutes Construction
Payment and
and secure of the
Philippines Maintenance
Order of
Man
Payment.
depending CTO
3. Pay prescribed City Treasurer's on the
fees. Office queuing
approved
permit
Total 2 days & 20
min.
122
PLEASE LET US KNOW HOW WE HAVE SERVED YOU BY DOING ANY OF THE
FOLLOWING
 Submit your letter of Complaint directly to City Engineering Office and have it
receive by our staff.
 Call or text directly to our City Engineering or Assistant City Engineer/Acting
Building Officer to the following contact numbers provided below
 Also, you may send through email in our official City Engineering Office email
address provided below.
 Or you may talk directly to our City Engineer/representative.
CONTACT INFORMATION
Office address: Jose Abad Santos, Brgy Zone III, Digos

City, Davao del Sur, 8002
OFFICE OF THE Contact Mobile nos: +63 946 0187136

CITY ENGINEERING Information: +63 963 940 1641
Email address:
ceo.digoscity@gmail.com
123
OFFICE OF THE CITY BUDGET
OFFICER
CITIZEN’S CHARTER
124
I. Vision
An office implementing a computerized budget system operated by capable

and compassionate staff and responsive to the goals of the city government for
optimum fiscal management
II. Mission
To provide valued technical assistance in sustainable and equitable public

expenditure management and provide stakeholders necessary information
relative to budgeting.
125
LIST OF SERVICES
Preparation of Annual Budget 127

Preparation of the Supplemental Budget and Augmentation 130
Release the Allotment on The Basis of the Authorized and Approved
Appropriation Ordinance
Review and Analysis of Annual / Supplemental Barangay
Budgets of the 26 Barangays 131
Receiving, recording and assigning control numbers 135
Preparation of Budgetary Reports 136
126
1. PREPARATION OF ANNUAL BUDGET
The City Budget Office prepares the Annual Budget comprising all approved budget
proposals of all departments/ offices.
Office or Division: OFFICE OF THE CITY BUDGET OFFICER
Classification: Highly Technical
Type of Transaction: G2G- Government to Government
Who may avail: All Departments/ Offices
1. Spending Ceilings by major expenditures;

2. Resource allocation scheme or fiscal policy
decisions;
3. Budgetary Thrusts;
4. Objectives, strategies, priority PPAs and
expected results;
5. Budget Calendar and Budget Preparation OFFICE OF THE CITY BUDGET OFFICER
Forms;
6. Budget proposals of all departments/
offices involved;
7. Local Budget Circulars;
8. Joint Memorandum Circulars of different
national agencies;
9. Other administrative guidelines
Prepare all 1. Submission of

necessary budgetary reports
requirements and IRA/ NTA Admin Assistant
estimates and other II
budgetary Budget Officer III
On or before
guidelines and June 15
requirements.
2. Budget Preparation
for Approval of the Budget Officer III
Local Chief City Budget
None Officer
Executive (LCE).
3. Issuance of Budget
Call approved by
the Local Chief Budget Officer III
Executive (LCE) June 16 City Budget
and Memorandum Officer
pertaining to Budget
Preparation.
4. Receiving of Budget On or before Admin Assistant
Proposals from July 15 II
127
different
offices/departments.
5. Review and
Analysis of the
submitted Budget
Proposals based on
the budgetary
ceiling set by the
LFC, receiving
updated personnel
schedule from the
Human Resource Local Finance
Management Office. Committee (LFC)
6. Preparation of
budget
recommendations
for each
department/office
based on their
submitted budget
proposals.
7. Receiving of the
proposed income
estimates for the
not later than
Budget Year City Treasurer
July 25
submitted by the
City Treasurer's
Office.
8. Preparation of draft Admin Assistant
Local Expenditure Budget Officer III
City Budget
Program (LEP).
Officer
9. Submission to the
LCE of the draft
Local Expenditure
LCE
Program (LEP) for
review and
approval. not later than
August 15
10. Preparation of the Admin Assistant
approved Local II Budget Officer
Expenditure III
Program (LEP) by City Budget
the LCE. Officer
11. Submission of Local

Expenditure
Committee on
Program (LEP) and
Finance
conduct of Budget
Hearing.
128
12. Preparation of the
Annual Executive
Budget and Admin Assistant
transmittal to the II
On or before Budget Officer III
Sangguniang
October 10 City Budget
Panlungsod for
Officer
enactment into an SP Members
approved
Ordinance.
13. Approving and
signing of the
LCE
Annual Executive
Budget
14. Assist the City
Mayor in the
submission of the
Annual Executive
LCE
Budget to the SP Members
Sangguniang
not later than
Panlungsod for
October 16
Budget
Authorization.
15. Assist the
Sangguniang
Panlungsod in the
submission of the SP Secretariat
Approved Sangguniang
Ordinance to Panlalawigan
members
Sangguniang
Panlalawigan for
Budget Review.
TOTAL NONE
129
2. REPARATION OF THE SUPPLEMENTAL BUDGET AND
AUGMENTATION
The City Budget Office shall prepare supplemental budget. Changes in the annual budget
may be done through supplemental budgets under the following circumstances:
a. When supported by funds actually available as certified by the local treasurer
b. If covered by new revenue source/s
c. In times of public calamity
d. Use of Appropriated Funds and Savings
All Departments/ offices/ programs in need of additional budget and any

Who may avail:
changes of their appropriated budget
1. Supplemental Letter Requests Requesting office/department
2. Augmentation Letter Requests Requesting office/department

Submitted the 1. Deliberation by the
requirements for LFC on all
supplemental/ supplemental LFC Members
augmentation budget requests
2. Preparation of
None 1 Hour
Statement of
Funding Source Admin Assistant
(LBP Form No. 8) II
for Supplemental
Budgets for
signature of the city
130
accountant and City
Treasurer
3. Preparation of
Supplemental
Appropriation (LBP
Form No. 9) for Budget Officer III
Supplemental
Budgets for
signature of the City
Budget Officer and
City Mayor
4. Approval of
Augmentation City Budget
Requests by the Officer
City Budget Officer.
TOTAL 1 Hour
3. RELEASE THE ALLOTMENT ON THE BASIS OF THE AUTHORIZED AND

APPROVED APPROPRIATION ORDINANCE
The City Budget Office shall prepare Local Budget Execution Forms no. 1, 1A and 2 for
personal services, mooe and capital outlay respectively.

Type of
Transaction:
Who may avail: All Departments/ offices/ programs included in the approved AIP
1. Approved Appropriation Ordinance Sangguniang Panglungsod
2. LBE Form No 1 - Allotment Release
Office of the City Budget Officer
Order for PS
3. LBE Form No. 1A - Allotment Release
Order for MOOE
4. LBE Form No. 2 - Allotment Release
Order for Capital Expenditures
131
Preparation of 5. Preparation of
requirements and the Allotment
approved Release Orders
appropriation (AROs) whether
ordinance it is authorized
All City Budget Office
under the Annual 1-2 days
Staff
Budget or
Supplemental
Budget for PS,
MOOE, Capital
Outlay.
6. Checking of
AROs before the
approval of the Admin ASSISTANT II
1 day Budget Officer III
City Budget
Officer and the
LCE
7. The City Budget

Officer and the
LCE approves
LCE
and signs the 1-2 days City Budget Officer
AROs of different
offices/
department. None
8. Provide copies of
AROs after its
approval to the
Office
/Department
concerned
(duplicate), City 1 day
Staff
Treasurer's office
and (Original
copy) maintained
by the City
Budget
Department.
9. Recording of the
released amount
in the proper
registry and
recording of the All City Budget Office
1-2 days
same in the book Staff
of accounts for
each assigned
offices/
department.
TOTAL 8 Days
132
4. REVIEW AND ANALYSIS OF ANNUAL / SUPPLEMENTAL BARANGAY
BUDGETS OF THE 26 BARANGAYS
The City Budget Office shall review and analyze the Annual Budget and supplemental
budget of all 26 Barangays

Who may avail: All 26 Barangays
1. Barangay annual/supplemental budgets Office of the City Budget Officer
133
Submit annual 1. Review and analysis
budgets per of barangay
barangay (26 annual/supplemental
Barangays) budgets
2. Signing of
transmittal letters of
reviewed barangay
budgets for
submission to the
Sangguniang
Panlungsod
3. Endorsement of
annual/
supplemental
barangay budgets
and transmittal
July 16 to July Admin Aide VI
letters to the None City Budget Officer
31
Sangguniang
Panlungsod
Secretariat for final
review and approval
of the Sangguniang
Panlungsod
4. Receiving of
approved barangay
budgets with
ordinance from
Sangguniang
Panlungsod
5. Informing barangays
for the release of
their respective
barangay budgets.
TOTAL
134
5. RECEIVING, RECORDING AND ASSIGNING CONTROL NUMBERS
GENERAL PROCEDURE FOR PROCESSING THE FOLLOWING DOCUMENTS:

⮚ OBLIGATION REQUESTS (OBRs)/ CAFOA OF PAYROLLS, PURCHASE
REQUESTS
⮚ LETTER REQUESTS (LRs) – VOUCHERS
⮚ OTHER INCOMING DOCUMENTS
Who may avail: All Departments/ offices/ programs included in the approved AIP
1. OBLIGATION REQUESTS (OBRs)/

CAFOA OF PAYROLLS, PURCHASE Relevant city office/department
REQUESTS
2. LETTER REQUESTS (LRs) -

Relevant city office/department
VOUCHERS
3. OTHER INCOMING DOCUMENTS Relevant city office/department

CLIENT STEPS
Submit documents Receiving,

such as the following: recording,
certifying
● obligation requests availability of
(OBRS); appropriation
● cafoa of payrolls; corresponding to
purchase requests account codes
⮚ letter requests and office
Staff
(LRS) – responsibility None 1-2 days
vouchers center and affixing City Budget Officer
other incoming the budget
ocuments officer/analysts as
per assigned
offices/department
and assigning
control numbers
TOTAL 2 Days
135
6. PREPARATION OF BUDGETARY REPORTS
Preparation of Budgetary Reports
Who may avail: Commission on Audit (COA) and other oversight agencies
Month end Statement of Appropriations,

Allotments, Obligations and Balances Office of the City Budget Officer
SAAOB
CLIENT STEPS
Preparation of the
following reports:
⮚ Month end
Statement of
Appropriations,
Allotments,
Obligations and
Reports are
Balances All City Budget Office
reviewed, Staff
SAAOB 1-2 days
None
⮚ 20% IRA
recorded, and
processed City Budget Officer
Utilization
Quarterly Report
⮚ LDRRMF Report
Statement of
Receipts and
Expenditures
(SRE)
TOTAL 2 Days
136
INTERNAL OFFICE SERVICES
CITIZEN’S CHARTER
137
LIST OF SERVICES
Reviewing the Annual and Supplemental Budgets
of the different barangays 138

Accommodating budgetary approval of OBR/CAFOA 140
Facilitating the augmentation request of different offices 140

Receiving, routing, replying and filing of correspondence
and other documents 141
Recording and Controlling Job Order Contracts

142
Preparing of Advice Allotment
142
Preparing monthly reports of Status of Appropriations, Allotment
and Obligations (SAAO) 143
Preparing the Statement of Receipt and Expenditure (SORE) submitted

to the Office of the Provincial Budget Officer 143
138
7. REVIEWING THE ANNUAL AND SUPPLEMENTAL BUDGETS OF THE
DIFFERENT BARANGAYS
The City Budget Officer will assist in the preparation of the barangay annual/
supplemental budgets by providing technical assistance and forms to be used.
Office or
OFFICE OF THE CITY BUDGET OFFICER
Division:

Type of
G2G- Government to Government
Transaction:
Who may
Barangay Officials
avail:
Written request from the Barangay

Captain with specified preferred Relevant barangay hall
schedule of assistance
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTION BE PAID TIME RESPONSIBLE
The budget officer

Submit to the
or a representative
city budget City Budget Officer
officer the attends the
Free 5 Minutes Adm Aide VI
written request barangay budget
Adm. Aide I
for technical preparation
assistance session/ meeting
TOTAL 5 Minutes
139
8. ACCOMODATING BUDGETARY APPROVAL OF OBR/CAFOA
The city budget officer certifies as to the existence of an available appropriation of all the
obligations of the City Government of Digos.
Who may avail: City Officials, City Employees, Government employees and Suppliers
OBR/CAFOA Client
CLIENT STEPS
Reviewed,
recorded, and Adm. Asst. II
Submit OBR/CAFOA processed by Free 5 Minutes Adm. Aide VI
and attachments assigned city Adm. Aide IV
budget officer. Adm. Aide I
TOTAL 5 Minutes
9. FACILITATING THE AUGMENTATION REQUEST OF DIFFERENT

OFFICES
The city budget officer certifies as to the existence of an available appropriation and
proper augmentation of accounts of the City Government of Digos.
Who may avail: City Government Offices and Other National Government Agencies
Augmentation Request
CLIENT STEPS
Submit to the city A city budget Adm. Asst. II

budget officer as to the officer will look Free 10 Minutes Adm. Aide VI
existence of available into it. Adm. Aide IV
appropriation Adm. Aide I
TOTAL 10 Minutes
140
10. RECEIVING, ROUTING, REPLYING AND FILING
OF CORRESPONDENCE AND OTHER
DOCUMENTS
The city budget officer looks into appropriate budget allocations and makes
recommendations to the LCE, or responds to the sender when necessary.
Letter Client
The budget officer

Submit a letter to the routes the
city budget officer as to recommendation
Free 10 Minutes City Budget Officer
the existence of to the LCE or to Admin Aide I
appropriate budget the office
allocation concerned
TOTAL 10 Minutes
11. RECORDING AND CONTROLLING JOB ORDER CONTRACTS

The city budget officer certifies as to the existence of an available appropriation.
Office Of The City Human Resource Management

Job Order Contract Officer
141
CLIENT STEPS
1. Submit Job Order Received and
Contract reviewed
2. The budget officer
certifies the
Done by a city Admin Aide IV
existence of
budget employee
available
appropriation
TOTAL 10 Minutes
12. PREPARING OF ADVICE ALLOTMENT

City budget officer certifies Allotment Release Orders (ARO).
Allotment Release Orders (ARO) Office of the City Budget Officer

CLIENT STEPS
City budget officer
certifies allotment of Prepared by a city
Capital outlay, budget employee Admin Aide IV
Personnel Services and
MOOE
TOTAL 10 Minutes
13. PREPARING MONTHLY REPORTS OF STATUS OF

APPROPRIATIONS, ALLOTMENT AND OBLIGATIONS (SAAO)
City budget officer certifies the SAAO.
142
Status of Appropriations, allotment, and Office of the City Budget Officer
obligations (SAAO)
CLIENT STEPS
City budget officer

Status of
Appropriations, Prepared by a city City Budget Officer
Free 10 Minutes
Allotment and budget staff Admin Aide IV
Obligations of offices
and programs
TOTAL 10 Minutes
14. PREPARING THE STATEMENT OF RECEIPT AND EXPENDITURE

(SORE) SUBMITTED TO THE OFFICE OF THE PROVINCIAL BUDGET
OFFICER
The city budget officer certifies the SORE
Who may avail: Office of the Provincial Budget Officer

Statement of Receipt and Expenditure Office of the City Budget Officer
(SORE)
CLIENT STEPS
the city budget officer

certifies the SORE and Prepared by a city
have it submitted to the budget staff Admin Aide IV
Provincial Budget
Officer
TOTAL 10 Minutes
143

For complaint and feedback, please email at
digoscitybudgetoffice@gmail.com
How feedbacks are

Feedbacks are addressed by the relevant office
processed?

Budget Officer, this city.
How complaints are

Complaints are addressed by City Budget Officer
processed?
Contact Information Please email at digoscitybudgetoffice@gmail.com
144
OFFICE OF THE CITY HEALTH
OFFICER
CITIZEN’S CHARTER
145
I. Vision
Healthy and empowered people of Digos sustained by quality care for a
productive and meaningful life.
II. Mission
Providing Quality Health Care to improve the quality of life of the people of
Digos City.
146
LIST OF SERVICES
Availing of General Consultation 148-149

Availing of Dental Services 150-151
Availing Family Planning Services 152-153
Availing of Maternal Health Care Services 154-155
Availing of Immunization Services 156
Availing of Nutrition Services 157-158
Availing of Public and Private Mix DOTS (Directly Observe treatment Short Course
Chemotherapy) TB Services 159-160
Availing of Reproductive Health Wellness and Care Services (Sexually Transmitted,
Infection - HIV and AIDS Prevention and Control Program) 161-163
Availing of Environmental Sanitation Services (Water Sanitation, Food Sanitation,
Fogging & Response to Environment Nuisance Complaints 164-165
Securing Sanitary Permit to Operate 166
Availing of Laboratory Services 168
Securing Health Certificate 169
Securing Medical Certificate (for Sexual Crime Victim) 170
Securing Medical Certificate (for Physically Abused/Injured Person) 172
Availing of Post-Mortem Examination 173
Securing medical Certificate (For Gender Determination, Employment, Student, 174

Securing Covid 19 Related Documents for Travel, Return- To-Work Purposes, 175
Insurance, and Other Related Claims
147
1. AVAILING OF GENERAL CONSULTATION
The Office of the City Health Officer extends general consultation services to any individual
(Referred and Walk-in patients) needing health care.
Office or Division: OFFICE OF THE CITY HEALTH OFFICER

A. Referred Patients coming from the 26 Barangays of Digos
Who may avail: B. Walk-in Patients (any individual who comes to avail treatment
for emergency cases)
1. Referral Slip from the Midwife/Nurse assigned in
Barangay Health Station
the Barangay;
2. Early Childhood Care Development Card
Barangay Health Station
(ECCD)/Yellow Card for children
FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
A.) Seeking Consultation, Treatment and other Services @ the Barangay Health
Station(BHS) Level
1. Visit /proceed to the Receives the client,
BHW on duty,
Barangay Health assess needs, prepare
Midwife/Nurse
Station (BHS) to seek Individual Treatment
assigned @
consult forhealth Record (ITR), take vital
the BHS
concern; signs
Evaluates health needs
2. Submit self for
of the Client, Gives
assessment/evaluation
advice, Midwife/ Nurse
of health needs;
Provides commodities, assigned @
basic medicines and the BHS
other services according
to the Client’s need
15-20
B.) For Referred Patients/Clients
Minutes/Pa
1. Secure referral slip Issue Referral Slip, tient
from the Midwife/ Instructs Clients to bring Free Midwife/Nurse
or
Nurse assigned @ and present the case to assigned @
their Barangay Health ITR/Referral slip to the case basis the BHS
Station (BHS); City Health Office
Receives the referral
slip presented by the
client, Assesses the
2. Present the Referral needed service based Administrative
Slip to the City Health on the Staff-Job
receiving staff; notations in the referral Order
slip,
Usher Clients to the
Doctor
3. Submit self for medical
 Takes history of City Health
examination, ask for
present illness Officer I
result
148
advice/  Performs City Health
recommendations; Physical Officer II
examination
 Prescribes
medicines;
performs minor
surgical
procedures, if
necessary; gives
medical advice
4. Present Individual
Treatment Record
(ITR)/prescription at
the pharmacy counter Provides medicines, Pharmacy In-
*Claim medicines, medical supplies charge
*Sign consultation
record book;
B.) For Walk in

Patients/Clients
 Assesses health
care service
Administrative
1. The Client proceed to needed by client,
Staff-Job
the City Health Office  Prepare the
Order
and state the health Individual
care needs to the Treatment
Midwife/
receiving staff; Record (ITR)
Nurse
 Take and record
vital signs
 Takes history of
present illness
 Performs
Physical 15-20
2. Submit self for medical examination minutes City Health
examination, wait for  Prescribes per Patient Officer I
advice/recommendatio medicines; or case to City Health
n; performs minor case basis Officer II
surgical
procedures, if
necessary; gives
medical advice
3. Present Individual
Treatment Record
(ITR)/prescription to Admitting staff instructs
the Pharmacy staff, clients to proceed to
pharmacy section to Pharmacy In-
Claim medicines, claim medicines and charge
give instruction.
Sign consultation
record book;
20-25
TOTAL
Minutes
149
2. AVAILING OF DENTAL SERVICES
The City Health Office renders dental services to city residents purposively to prevent
and treat dental/oral problems. Services include; tooth extraction,oral prophylaxis and
tooth filling.

Any Individual with Dental problem, Pregnant women-quality pre-
Who may avail:
natal, Pre-schoolers, School children and adult
1. Home based Maternal Record (HBMR) for

@ the Barangay Health Station (BHS)
pregnant women;
2. Early Childhood Care Development

(ECCD)/Yellow card for children
CLIENT STEPS
A) For Tooth Extraction
Assess the client’s

needs,
1. Proceed to the City
preparesITR, and
Health Office,consult the
record , Take vital Dental Aide
City Dentist for
signs and instruct s
diagnosis;
client when to
proceed @ the
Dental room
2. Bring the ITR for pre- Performs pre-tooth

Dentist
extraction check-up; extraction check-up
Dental Aide
3. Pay prescribed dental Give instructions on 15-20 Minutes
Php 50.00 Revenue Collector
service fee at the City payment per Patient
Treasure’s Office; (CTO-Issuance of
OR)
Collects and
validates Official
4. Present the official Receipt , record,
Dental Aide
receipt; and usher client
tothe Dental room
Perform tooth
5. Submit self for tooth extraction
Dentist
extraction; procedure
6. Claim the prescribed Pharmacy In-

medicines @ the charge
150
pharmacyand sign the Provides medicines
record book; and other supplies
as needed
B) For Oral Prophylaxis
(Pregnant Women)
Conducts pre-natal
Check-up, give the
1. Visit Barangay Health
HBMR to the
Station BHW, Midwife/
pregnant mother
Secure Home-Based Nurse assigned @
and instructs to see
Maternal Record the BHS
the Dentist for Oral
(HBMR);
prophylaxis,
Ushers the client to

2. Present Home-Based Administrative
the Dental Room for
Maternal Record (HBMR) Staff-Job Order
interview, recording,
to the City Health -Dental
and Vital Signs
room staff; Dental Aide
monitoring
Performs Dental
3. Submit self for oral Free
Check-up/ Oral Dentist
examination; Prophylaxis
4. Claim prescribed Give post tooth 15-20 minutes
Medicines @ extraction care and per patient Pharmacy In-
thepharmacy and sign oral medication charge
the record book; instructions
C) For tooth filling
1. Proceed to the
Prepare School Dental Aide, Clinic
SchoolClinic
children Masterlist, Free Teacher/School
Aided by the clinic
do data recording Nurse
Teacher;
Conducts evaluation
of the child’s Dental
Dentist,
2. Submit self for dental condition.
School Nurse
care needs; Perform tooth filling
/Clinic Teacher
if needed
TOTAL Php 50.00 20-25 Minutes
151
3. AVAILING FAMILY PLANNING SERVICES
The Office of the City Health Officer provides permanent (Bilateral Tubal Ligation &
Vasectomy) and non-permanent (Oral pill, Intra Uterine Device-IUD, Condom, DMPA
Injection, Natural Methods-Standard Days Method, Rhythm/Calendar, Basal Body
Temperature), Sub-Dermal Implant family planning methods/services which can help
couples plan pregnancies that will be least risk to the health of the mother and the child.

Any Individual with Dental problem, Pregnant women, Pre-schoolers
Who may avail:
and School children
1. Signed Consent of the Spouse for Barangay Health Station (BHS) provide Consent
permanent method (Tubal Ligation, and Form (let the spouse sign the consent allowing
vasectomy, Sub dermal Implant) performance of the desired procedure/methods.)
2. Family Planning Form 1 (FP1) @ the Barangay Health Station
CLIENT STEPS
For Non-Permanent Method
1. Visit Barangay Conducts group
Health Stationto or one-on-one
Midwife/Nurse
signify intention to counsellingand
assigned @ the
accept family orientation on
Barangay Health
planning method the chosen
Station (BHS)
andattend Family planning
orientation; method;
*Evaluates the
2. Submit self for
Client’s condition,
physical
*provides desired
examination and Midwife/Nurse
commodity *or Services and
administration of 30-45 minutes/ assigned @ the
administers the commodities
the chosen method; patient for Barangay Health
chosen method (depending
tubal Ligation Station (BHS)
3. Confirm the date of on
Conducts Vasectomy,
the next check-up; availability)
Monitoring Sub-dermal
are Free
A) For Invasive and Implant - 4-5
Permanent hours
Method
1. Visit Barangay Conducts one-on-

Health Station for one interview
interview/ usingthe Family Midwife/Nurse
orientation and Planning (FP) Trained on CBT
assessment; Form 1; 1&2
152
2. Submit self for Vital Evaluates Vital
signs taking; Signs result
Do counselling to
make the client
understand/aware
of the effects of
the
desired/chosen
method;
Midwife/Nurse
 Issue consent Trained on CBT
form 1&2
 Arrange
2. Secure Consent schedule date
of
from spouse;
administration
of the
desired/chosen
method;
Receives and file

3. Bring and present
the Informed
the Informed
Consent form;
Consent form;
CHO-I
Private Institution
Performs the
4. Submit self for the or Medical
desired method/
chosen procedure; Personnel Trained
procedure;
on performing the
procedures
5. Have a rest in the Midwife/ Nurse
Conducts Vital
facility for at least 4 assigned at the
signs monitoring
hours for BHS where the
and observation;
observation; clients reside
Provides needed
6. Claim prescribed
medications and
Medicines and sign Pharmacy In-
wound care
in pharmacy record A total of 3- charge
instructions;
book; 5hours
including vital
Monitor patients
signs
while on the
monitoring or Midwife/Nurse
period of
7. Monitoring/follow-up case-to-case assigned @ the
recovery, ensure
after 28 days; basis Barangay Health
compliance on
Station (BHS)
scheduled date of
check-up;
TOTAL 3-5 HOURS
153
4. AVAILING OF MATERNAL HEALTH CARE SERVICES
The Office of the City Health Officer provides maternal care on safe motherhood. The
service is intended to address maternal mortality against preventable maternal
complication thru widened coverage of prenatal, natal and post-natal care.
Office or
OFFICE OF THE CITY HEALTH OFFICER
Division:
Type of
G2C – Government to Citizen
Transaction:
Who may avail: Pregnant Women, Lactating Mothers
1. Home Based Maternal Record Card (HBMR) @ the Barangay Health Station (BHS)
1. Visit the
Barangay Attends the Client’s health
Health needs, prepare the Home-
Stationfor Based Maternal Record BHW on duty
regular pre- (HBMR); Midwife/Nurse
natal check- assigned @ the
up; BHS
2. Submit self Take Vital signs, do
for vital signs counselling;
monitoring;
Examines the client;
Issues referral for medical Midwife/Nurse
problems. assigned @ the
Give referral instructions BHS
3. Proceed to
the City
Health Office 30-40 Receiving
Receives referral slip, assess
and present minutes/patient Counter Staff,
the health care serviceneeds;
the referral Nurse
slip;
Takes history of present

illness, if any
4. Submit self Performs physical examination;
Prescribes medicines; gives CHO-I
for physical
medical advice; refers to higher CHO-II
examination;
level of care if necessary 150 Php
If needed; (routine
Refers to Medtech laboratory
for Laboratory procedures; examination)
5. Pay the
prescribed
Give instructions on payment; Revenue
fee for the
Collector (CTO)
routine
laboratory
154
Examination;
* Claim the
Official
Receipt;
6. Present the
Official Medical
Receipt (OR) Perform Laboratory Technologist,
@ the procedures Laboratory Aide
Laboratory;
7. Claim and
submit the
laboratory
examination
result/s to the City Health
Evaluates Laboratory Results
City Health Officer I
give advices/
Officer for City Health
recommendations/prescription;
further Officer II
evaluation
and
management;
8. Claim
medicines at  Provides medicines needed
the and give instructions of how Pharmacy In-
Pharmacy, if to take medications charge
needed;
155
5. AVAILING OF IMMUNIZATION SERVICES
The Office of the City Health Officer provides immunization services for infants with the
following antigens: Bacillus CalmetteGeuren (BCG), IPV-Inactivated Polio Virus Vaccine,
Pentavalent (Diphtheria, Pertussis, Tetanus-DPT, Hepa B, Hib), Anti-Measles

Who may avail: Infants 0-11 months old
1. Early Childhood Care Development
Card/Yellow Card
CLIENT STEPS
* Records the
infant in the
1. Visit BHS to register
Target Client List
Infants for
(TCL) registry
Immunization at the
book, Fill-up the
Barangay Health
ECCD Card
Center and claim
Performs
the Early Childhood BHWs on duty
* Weight taking
Care Development
* Height
Card (ECCD) Card;
measurement of
the infant 10-15 Midwife/Nurse
Free
minutes/patient assigned @ the
Performs
2. Submit child for Barangay Health
vaccination
immunization; Station
procedure
3. Confirm the date of  Give post
next immunization; vaccination
care
instructions
and next
vaccination
Schedule
TOTAL 20 Minutes
Special Vaccination Program for the Elderly (For Senior Citizens Only)
Flu Vaccine and Pneumococcal Vaccine- Yearly

1. Visit the Barangay *Entry Client’s data
Health Stationto in the Target Client
List Registry Book
avail Flu BHWs on duty
* Conducts
Vaccination service; Interview
 Performs Free Midwife/Nurse
vaccination assigned @ the
2. Submit self for Procedure Barangay Health
vaccination;  Give post Station
vaccination care
instructions
156
6. AVAILING OF NUTRITION SERVICES
The Office of the City Health Officer extends nutrition services to give nutritional supplement
to malnourished/low birth weight infants, anemic, pregnant and postpartum mothers.

Who may avail: 0-59 months old, Pregnant and Postpartum Mothers
1. Early Childhood Care Development Card
(ECCD), Home-Based Maternal Record Card @ the Barangay Health Station (BHS)
(HBMR)
FEES
CLIENT STEPS TO BE
PAID
 Receives the
1. Visit Barangay Health Cards of
Station to seek consult; client/s
 Prepare record
Midwife/Nurse
* Present the following;  Interview
assigned @ the
 Vital signs Barangay Health
a. ECCD Card for child & taking Station
infants  Anthropometric
b. HBMR/Pink Card for measurements
Mothers taking
 Performs
Physical
examination
 Evaluates 15-25
nutritional Free
minutes/patient
status of the
Barangay
Pregnant or
Nutrition Scholar
postpartum
(BNS)
mother, the
BHWs on duty
2. Submit for physical infants or the
Midwife/Nurse
assessment/examination; unborn child
assigned @ the
 Do Counselling
Barangay Health
 Give Station
supplemental
commodities
If referral is
needed;
 Issue referral
slip, and give
instructions
157
3. Bring and present the
referral slip to the City  Receives the Administrative
Health receiving Staff; referral slip Staff-Job Order
 Refer to the
Program
Coordinator
4. Proceed to the Nutrition  Evaluates

Program Coordinator nutritional
and present the referral condition of
slip; both the
mother and the
child
City Nutrition
 Counselling on
Action Officer
child care and
(CNAO)/ Nutrition
nutrition
Program
Coordinator
If referral is
needed;
Ex. Severely
wasted child;
 Refer the client
to the City
Health Officer
5. Submit the child for Performs Physical

further Physical CHO-I
Examination
Examination; CHO-II
procedure
Provides
Pharmacy In-
6. Claim supplemental supplemental
charge
commodities, Medicines; commodities
Nutrition Action
according to the
Program
child’s Nutritional
Coordinator
status
TOTAL 30 Minutes
158
7. AVAILINGOF PUBLIC AND PRIVATE MIX DOTS (DIRECTLY OBSERVE
TREATMENTSHORT COURSE CHEMOTHERAPY)
TB Services. The Office of the City Health Officer, in collaboration with the Private
Physicians extends this service to treat identified TB patients. It aims to increase case
detection rate and cure rate of TB symptomatic in the locality by providing free medical
examination and treatment.

A.) TB Symptomatic patient (cough of 2 weeks duration) 12 yrs.
above
B.) TB sputum positive and X-ray positive patient
Who may avail:
C.) Patient with relapsed cases – TB Category II
D.) Patient with infiltrative Cases – Tb Category III
E.) Patient with extra Pulmonary TB
1. Positive Sputum exam result;
@ the Barangay Health Station
2. Signed Agreement/ Commitment @ the Barangay Health Station

FEES
CLIENT STEPS TO BE
PAID
1. Visit Barangay Health
Station and request Interview Client
referral for Directly Issue referral for
Observe Treatment Laboratory
Short (DOTS) TB procedure Midwife/Nurse
services; assigned in the
Giveinstructions Barangay
2. Claim Referral slip and on how to collect
proceed to the City specimen and
Health Office; referral
procedures
3. Bring and present referral
Receives referral
slip and the sputum
slip and the Laboratory Aide
specimen at the City Free 30minutes/patient
specimen
Health Office;
 Receives
sputum
specimen
 Prepares Medical
specimen for Technologist,
4. Submit sputum for DSSM Lab Aide,
laboratory examination;  Perform direct TB DOTs Nurse
sputum-DSSM Program
for follow-up Coordinator
sputum
159
 Send samples
for Gene x-pert
@ the Davao
del Sur
Provincial
Hospital
laboratory
Evaluates client’s
status,
5. Wait for Physician’s Give advices/ CHO-I
advice/recommendation; recommendations CHO-II
for TB treatment
Schedule client
6. Proceed to the program
for treatment,
Coordinator for the
Give instructions TB DOTs Nurse
schedule of treatment;
on treatment Program
Conducts pre- Coordinator
7. Confirm visit, attend
treatment
orientation for treatment
Orientation
Pharmacy In-
Provision of free charge
8. Claim medicines ;
DOTS medicines Nurse Program
Coordinator
BHW treatment
partner;
Daily follow-up of
9. Start of daily treatment Midwife/Nurse
Treatment for 6
for 6 months; assigned in the
months
Barangay Health
Station
TOTAL 30 Minutes
160
8. AVAILING OF REPRODUCTIVE HEALTH WELLNESS AND CARE
SERVICES (SEXUALLY TRANSMITTED, INFECTION - HIV AND AIDS
PREVENTION AND CONTROL PROGRAM)
The Office of the City Health Officer extends STD prevention services by subjecting the
infected high-risk groups to gram staining examination. The office provides appropriate
treatment &counselling which will substantially reduce the incidence and prevalence as well
as lowering down the risk of transmitting or acquiring STI/HIV.

A) Commercial Entertainment Society Workers
B) Men & Women who are in contact with the sexually infected
Who may avail:
person
C) Key affected Population (KAP)
A) For Commercial Entertainment Society
Workers (CESW) (PINK CARD)
Photo studio of choice of the Client
1. 3 copies of most recent ID Picture
(1x1 or 2x2)
2. Current Community Tax Certificate CTO-Revenue Collector
3. Samples of:
Clinic or hospital Laboratory of choice of the
a. Urine for Urinalysis
Client
b. Stool for Fecalysis
c. Sputum for sputum Examination
Local Civil Registry -LGU
4. Authenticated Birth Certificate
B) for Men & Women who are in contact with
the sexually infected
1. (Voluntary 16 y.o. and above) No
Requirements.
2. Below 16 years old bring guardian
C) HIV and AIDS
1. (Voluntary 16 y.o. and above) No
Requirements
2. Below 16 years old bring guardian
CLIENT STEPS
A) For CESW
*Entry Client’s Midwife
1. Submit required
data on the Coordinator or
documents for
registry book Nurse HIV
registration,Assessment
*Interview/Asses Program
and Interview;
client’s condition; 30 mins. To Coordinator
2. Pay prescribed fees at 1hour/client  HIV
the City Treasurer’s Program
Give instructions P300.00 -
Office for required Coordinator
on payment (CESW)
laboratory  Revenue
examinations; Collector
161
(CTO) for
payment
3. Submit self for Performs

consultation and laboratory
Nurse Program
Physical examination procedures and
coordinator
gram staining
procedures
4. Submit samples for P 75.00
Urinalysis, Fecalysis& each lab
Sputum laboratory procedure
examinations; (urinalysis
&fecalysis and
sputum
microscopy)a
total of
225– Medical
For Men & Technologist
Women
who are in
contact
with the
sexually
infected
person
5. Claim laboratory Refer to CHO if
examination results; needed
Wait for advice Give advice/

/recommendation recommendation/ CHO I or
treatment or CHO II
Undergo HIV test
and Syphilis test
Nurse Program
 Issue coordinator
referral to
HACT for
reactive test
result
Provision of
medicines for
6. Claim medicines at the
client found
Pharmacy Section, if Pharmacy in-
reactive/positive
prescribed. charge
for Sexually
Transmitted
Infection (STI)
B) For Men & Women
who are in contact
with the sexually
infected person
1. Visit CHO for 24 Hours
Data collection Nurse Program
consultation (for
and recording coordinator
symptomatic individual);
2. Pay prescribed fees at Give instructions Php Revenue Collector
the City Treasurer’s on payment 150.00 for (CTO)
162
Office for the required gram
testing; staining
other
 PerformsGram
Test,
3. Submit self for the stain
services
procedure examination;
and
supplies
are free
 Do
counselling
Medical
 Performs HIV Technologist
antigen
4. Submit self for
Testing
voluntary counselling
and Testing
5. Wait for the result
 Issue referral
to HACT if
found reactive
to HIV antigen
test
6. Claim medicines if Provision of HIV and AIDS
prescribed including medicines and Nurse Program
Condom and Lubricants commodities Coordinator
C) HIV and AIDS
Do counselling
Encourages self-
1. Submit self for
voluntary HIV
consultation;
and Syphilis
STI/HIV & AIDS
Testing
Program Nurse
Perform HIV
2. proceed for Testing and Coordinator and
antigen Testing
claim the result Medical
procedures
Technologist
Issue referral to
HACT if reactive 20-25 minutes
to HIV antigen
test
 Provision of
3. Claim Medicines if medicines and
prescribed including other
condom and Lubricants supportive
commodities
Php
TOTAL 2 Hours
675.00
163
9. AVAILING OF ENVIRONMENTAL HEALTH AND SANITATION SERVICES
(WATER SUPPLY SANITATION, FOOD SAFETY REGULATION AND SANITATION,
VECTOR CONTRROL AND SURVEILLANCE, RESPONSE TO ENVIRONMENTAL
NUISANCE COMPLAINTS
The Office of the City Health Officer extends services for the prevention and control of water
and food borne diseases(water supply sanitation, food safety regulation &sanitation), dengue
vector control, responding to complaints on environmental nuisance (solid, air, liquid waste
pollution)

Who may avail: Digos City Residents and Consumers
For Request of (Fogging)
1. Written request address to the City
Mayor/ City Health Officer 1. Personal letter from the Client
For environmental nuisance complaints 2. Barangay government Unit
2. Written complaint or recommendation
from the Barangay
CLIENT STEPS
A.) For Nuisance Complaints
*Receives
1. Submit written request/complain,
request or *records
complaint/ file complaint fills-up
complaint at the city complaint form
health office; and file
2. Wait for ocular *Coordinates with

inspection and on other offices
the issue of concerned
30mins –
concern; *Conducts site
1hour per
inspection/ Sanitation
inspection or
investigation Inspector
case to case
*Provides
Free basis
recommendation and other Offices involved if
including needed: (CENRO, CITY
& grace period for VET, CEO, Brgy. Local
consideration
compliance of Goverment-BLGU)
of distance
violations
and terrain
*Make initial
report
3. Follow-up result of *Follow-up visit to
inspection; validate
compliance
 For non-
immediate
resolution of
the issue of
concern:
164
*Furnish a copy
of inspection
Report to BLGU
for possible face
to face hearing
*Provision of
Inspection
report,Issue
Sanitary Order,
recommendations
4. Attend Barangay given in
hearing; accordance to PD
856 rules and
regulations
Impose term of
agreements on
both parties.
 For
unresolved
case
*Per City Health
Officer’s City Health Officer
recommendation; City Mayor
City Legal Officer
Forward case to
the City Mayor or
to the City Legal
Office to act on
the case.
B.) For Fogging Request

*Receives
request/complain,
*File and record
Services and
* Conducts site
chemicals
1.Submit written visitation and
are Free CHO II
request at the city Dengue case
except for Sanitation
health office; investigation
the fuel and Inspector
* Identify needs
diesel for the
of other
machine
preventive
methods and
activities
Performs Fogging
Procedures once Trained Fumigator
a week for 4 Sanitation
consecutive Inspector
weeks
Sanitation
Monitor cases
Inspector
TOTAL 3 Hours
165
10. SECURING SANITARY PERMIT TO OPERATE
For the Sanitation and safety purposes, the City Health Officer ensures that Sanitary
Permits are issued to all business establishments prior to operation and renewal of their
business license.

Who may avail: All Business Establishments Owners/Operators
A.) For Business establishments
engaged in Food Dining Service,
selling of food products,
confectionaries, breads and pastries,
beverages, food
processing/manufacturing, food tech
schools
Commercial Water Service Providers-
B/RWASA, Water Refilling stations, Ice
Plants City Health Office-Environmental and Occupational
Health and Sanitation
C.) Public Places, Sports and
Recreation centers, Schools,
Resorts and Beaches (and other
establishments where public usually gathers for
business transactions,
D.) High Risk Establishments(Industrial
Plants,
Poultry and piggery farms, Processing/
manufacturing plant)
1. Laboratory results of Employees to

include the following:
 Sputum examination result for
pregnant women
Chest X-ray examination result
for non-pregnant (result
should be at least 6 months
Hospital or any Diagnostic Clinic of choice of the
period)
Clients
 Urinalysis (should be at least
3
months)
 Fecalysis (should be at least
3
months);
2. Current Community Tax Certificate CTO Revenue collector, @ Barangay

3. Copy of most recent I.D. picture
(1x1)
4. Latest water Sampling result-for
Water Refilling Stations, Provincial Water Testing Laboratory
BWASA/RWASA, Ice Plants
166
5.Official Receipt of Payment CTO Revenue collector

CLIENT STEPS
1. Submit application  Receives
together with all the business
requirements application
mentioned herein; documents
2. Wait for processing  Assesses the
of the application nature of
business
 Sort for
completeness
of required
attachments
15-20minutes Sanitation
 Recording in
(granted that Inspector
the Masterlist
all the Administrative
 Electronic requirements Staff-Job Order
Encoding are already
 Printing of present during
Sanitary Php 200.00
the application
Permit and of Business
health Card/s permit)
 Issuance of
Sanitary
Permit to
Operate and
Health Cards
of employees
167
11. AVAILING OF LABORATORY SERVICES
The Office of the City Health Officer renders various diagnostic laboratory exanimations.

Who may avail: Job Applicants, Pregnant women, Clients needing diagnostic tests
1. Verbal & Written request Client
CLIENT STEPS
 Receives
request
1. Present the request
 Identifies the
to the laboratory
type of Acid Fast Laboratory Aide
section at the City
laboratory test Stain/Sputum
Health Office;
needed Examination
–
2. Pay prescribed Provide Lab Aide
fees at the City instructions on free for Revenue
30 minutes
Treasurer’s Office; payment DOTS Collector(CTO)
Including
patient
3. Present OR laboratory test
Subject self to (Urinalysis), Medical
Performs P 75.00 For
laboratory Fecalysis) Technologist
laboratory non-DOTS
examination; enrolled
examination Chest x-ray
4. Wait for processing procedures patient
of the specimen;
P 75.00 each
 Provision of for
5. Claim the result. medicines (Urinalysis),
Laboratory Aide
 Provide home Fecalysis)
Pharmacy In-
care
charge
instructions
TOTAL P 225.00 30 Minutes
168
12. SECURING HEALTH CERTIFICATE
The Officer of the City Health Officer issues medical certificate.

Who may avail: Job Applicants/s, Business Establishment Employees
1. Laboratory results of the following:
Chest X-ray examination (x-ray result
 Health Certificate/ health ID/Card @ City
should be within 6-month period)
Health
Sputum; examination result for
Office
Pregnant women.
2. Urinalysis &Fecalysis/stool examination
 Hospital or Diagnostic Clinic of choice of the
(result should be within 3-month
Client
period);
3. Current Community Tax Certificate  CTO Revenue Collector, Barangay LGU

where the client resides.
4. Official Receipt of payment  CTO Revenue Collector
CLIENT STEPS
 Receives
documents
1. Relay request for
 Sorts out for Sanitation
Health Certificate
completeness Inspector,
together with the
of the JO Staff
requirements;
documents
presented
2. Pay prescribed fee Php 15 - 20 Sanitation
at the City 50.00 minutes Inspector,
 Gives
Treasurer’s Office; Administrative
instruction on
Staff-Job Order
payment
Revenue
Collector(CTO)
3. Present Official
Sanitation
Receipt and claim
Inspector
Health Certificate
169
13. SECURING MEDICAL CERTIFICATE (FOR SEXUAL CRIME VICTIM)
The Office of the City Health Officer renders medical examination to sexual crime victim/s.
The examination serves to acquire facts and draw conclusion which may be helpful in the
administration of justice for the alleged crime.

Who may avail: Sexually abused person
A. Adult:
1. Written Consent of the Victim. Client
2. Police Request/ Clearance or Court
City Police Office, City Trial Court
Order
B. Minor:
1. Written Consent from the patient/
guardian Client’s guardian
2. Police Request/ Clearance or Court

City Police Office, City Trial Court
Order
C. Under Protective Custody:
1. Written consent from authorized
representative of the referring
Women’s Welfare Desk
agency (GO or NGO)
2. Police Clearance or Court Order City Police Office, City Trial Court
CLIENT STEPS
Receives and
1. Present the validatespre-
Administrative
requirements for requisite
staff- Job Order
assessment. requirements,
Police blotter
2. Pay prescribed fee
at the City
Give instructions Revenue
Treasurer’s Office
on payment Collector(CTO)
Php 1 Hour or case
150.00 to case basis
3. Present Official Collects and
Receipt validate Administrative
authenticity of the staff- Job Order
Receipt
4. Submit self for City Health Officer
 Perform
medical
Physical
examination and Medical
Examination
smearing. Technologist for
procedure
laboratory
170
 Fills up procedures if
medical report needed
form
 Give medical
advice or
prescriptions if
needed
5. Wait for processing Encoding and

Administrative
of documents Printing of
staff- Job Order
documents
6. Claim medical Release signed Administrative
report document staff- Job Order
TOTAL Php 150.00 1 Hour
171
14. SECURING MEDICAL CERTIFICATE (FOR PHYSICALLY
ABUSED/INJURED PERSON)
The City Health Office renders medical examination to physically abused/injured person.
This examination determines the factor influencing the degree and extent of inflicted
injuries. It also serves to acquire facts and draw conclusion which may be helpful in the
administration of justice for the alleged crime.

Who may avail: Crime Victims
1. Verbal or Written request, Police
City Police Office
Blotter
CLIENT STEPS
Receive Police
Depending
1. Present the Blotter/request
upon the Administrative
requirements at the Record the case
Doctor’s staff- Job Order
City Health Office at the registry
assessment
book
2. Pay prescribed fee Php 50.00 –
at the City Slight
Give instructions Revenue
Treasurer’s Office; Physical
on payment Collector(CTO)
Injury
3. Present Official Collects and

Receipt validate Administrative
authenticity of the staff- Job Order
Receipt
4. Submit self for Performs
medical Physical 30 minutes – 1
examination; Examination hour or case to
Procedure case basis
Php 75.00 –
Fills up medical
Less Serious
report form City Health Officer
Physical
Prescribes
Injury
medications if
necessary, and
gives medical
advice
5. Wait for processing Encoding and
Administrative
of documents Printing of
staff- Job Order
documents
6. Claim medical Php 150.00 –
Administrative
report and claim Serious
Release signed staff- Job Order
medicines at the Physical
documents Pharmacy in-
pharmacy section, if Injury
charge
prescribed.
TOTAL 1 hour
172
15. AVAILING OF POST-MORTEM EXAMINATION
The Office of the City Health Officer Conducts post-mortem examination of a dead body
to determine the cause of death, identify the degree and extent of injuries which are
intended to acquire facts and draw conclusion which may be helpful in the administration
of justice for the alleged crime.

Who may avail: Crime Victims
1. Written Court Order or Police Request
for Post-mortem Examination
1. Present the post- Receive the
mortem request, Administrative
examination Prepare post Staff-Job Order
request. mortem form
2. Accompany the Performs
City Health Officer examination of
P100.00 (to
to the funeral cadaver
be paid by
homes or place Fills up Post-
the funeral
where the cadaver mortem 1 hour
parlor)
is located; examination report
form City Health Officer
3. Bring the Death  Validates/
Certificate at the review Death
City Health Office Certificate
 Sign the
Death
Certificate
4. Claim Death Releases signed Administrative
Certificate document Staff-Job Order
TOTAL Php 100.00 1 hour
173
16. SECURING MEDICAL CERTIFICATE
(FOR GENDER DETERMINATION, EMPLOYMENT, STUDENT, SICK LEAVE,
REINSTATEMENT, BONDS)
The Office of the City Health Officer provides medical certificate to any individual needing
medical examination as required/ requested for any legal purpose

Who may avail: Walk-in clients (any individual who is required to undergo this service)
1. Authenticated Birth Certificate for
City Health Office
Gender Determination.
2. Form 212, Downloaded from the internet
3. X-ray result, Urinalysis Diagnostic Clinic or Hospital of choice of the Client
4. Sick leave Form for Sick Leave From the HR Office where the client is employed
5. Reinstatement Form for Reinstatement From the HR Office where the client is employed
6. Bond Form for Bonds Treasurer’s Office where the client is employed
CLIENT STEPS
1. Relay request Receive and
together with validate pre-
Midwife
requirements; requisite
document/s
2. Secure order of Give order of  Administrative
payment; payment Staff-Job Order
3. Pay prescribed fee Php 50.00 –
Revenue
at the City Medical
Collector (CTO)
Treasurer’s Office; Certificate fee
4. Present the Official Receive and
 Administrative
Receipt; validate Php 10.00 –
Staff-Job Order
authenticity of Student
the Receipt 30 Minutes
5. Submit self for * Performs
medical physical
Php 50.00 –
examination; examination CHO-I
Bond & other
*Signs medical CHO-II
purpose
certificates and
forms
6. Claim medical Records
certificate; document in
 Administrative
registry book
Staff-Job Order
Release signed
document/s
174
17. SECURING COVID 19 RELATED DOCUMENTS FOR TRAVEL, RETURN-
TO-WORK PURPOSES, INSURANCE, AND OTHER RELATED CLAIMS
The Office of the City Health Officer provides medical certificate to any individual needing
medical examination as required/ requested for any legal purpose.

Type of
Transaction:
 Walk-in clients (any individual who is required to undergo this
service)
Who may avail:
 Patients who were identified as COVID-19 Suspect, Probable or
Confirmed
A.) NON-EXPOSURE CERTIFICATE
FOR TRAVEL, WORK, SCHOOL
AND OTHER RELATED PURPOSES:
1. Referral from Barangay Midwife/Nurse

indicating that the individual does not Midwife/Nurse assigned at the Barangay Health
belongto the list of Persons Under station (BHS)
Monitoring (PUM) for COVID-19 in the
said Barangay;
B.) QUARANTINE CLEARANCE
1. Electronically-signed quarantine
clearance form/checklist provided by
the Barangay;
 Validated by the Midwife/Nurse;  Barangay Staff
 Midwife/ Nurse @ the Barangay Health
2. For COVID-19 confirmed case tested
Station
in a private who failed to inform health
 Contact Tracer
authorities about his/her test results;
 Disease Surveillance Officer
 Electronically-signed quarantine
clearance form/checklist provided by
the Barangay validated by the
Midwife/Nurse and the Disease
Surveillance Officers (DSOs), Contact
tracers or City Health Nurse;
C.) MEDICAL CERTIFICATE FOR COVID-  Barangay Staff
19 SUSPECT, PROBABLE OR  Midwife/ Nurse @ the Barangay Health
CONFIRMED CASES Station
175
 Self-monitoring sheet from Barangay
Midwife/Nurse reflecting vital signs and
symptoms monitoring during the period
of quarantine;  Disease Surveillance Officer/
 Comprehensive assessment/interview  City Health Officer
conducted by the Midwife/Nurse in the
absence of the first document, to be
validated and confirmed by the City
Health Officer;
1. Relay request some
together with  Receive and COVID-19 Midwife/Nurse @
requirements; validate pre- requisite related BHS
documents documents
Secure order of Gives order of payment are free of  Administrative
payment (if or request form if charge per Staff-Job Order
needed); needed DOH DM
2. Pay prescribed Php 50.00 –
fee at the City Gives instruction on Medical Revenue
Treasurer’s Office; payment Certificate Collector (CTO)
fee
3. Present the Validate the  Administrative
Php 10.00 –
Official authenticity of the Staff-Job Order
Student
Receipt; receipt
4. Submit self for  Review pre-requisite
medical document/s brought
assessment or by the Client;
interviews;  Conduct
comprehensive
interview if
necessary;  Midwife
 Relay validated  Designated
document/s and DSO
assessment/interview 30 Minutes  City Health
data to City Health Officer
Officer  Administrative
 Administrative staff Staff-Job Order
encodes data and
print document/s
using appropriate
templates;
 City Health Officer
confirms data, signs
document/s;
4. Claim medical  Records documents  Administrative
Certificate; in in the registry Staff-Job Order
book
 Releases signed 
documents
TOTAL Php75.00 30 Minutes
176
How to send a feedback? For complaint and feedback, please email

digoscityhealthoffice@gmail.comor contact (082) 553-9150
The Office of the City Health provides Suggestion Box for the
clients who want to lodge comments/suggestions to improve
How feedbacks are service delivery of the Office of the City Health. Suggestion Box
processed? shall be sorted weekly and adopts/good practices being
suggested.
If you have complaints about this office's service delivery, please

How to file complaints? submit your letter of complaint directly to the City Health Office,
this city.
Suggestion Box is provided for the clients to lodge complaints

relative to the services provided by this Office;
A written request/complaint shall be addressed to the City Health

Officer. The Health Officer reviews the content and coordinates
How complaints are with the Program Coordinators to validate the issue of concern,
processed? discuss things out to resolve/improve the issue being raised upon.
If the complaint was channelled to the Office of the City Mayor
forwarded to the Health Office, a written report/response letter
shall be made and submitted to the Office of the Local Chief
Executive;
Please email digoscityhealthoffice@gmail.com

Contact Information
contact (082) 553-9150
177
OFFICE OF THE CITY ASSESSOR
CITIZEN’S CHARTER
178
I. Vision
The office of the City Assessor is tasked to serve the real property
owners/possessors in DIgos City in a shorter period of time on their
transactions using programmed computers for easy retrieval of real property
records. Coordination with the City Treasurer’s office is always made being the
collecting office of the real property tax.
II. Mission
The office of the City Assessor being the frontline in the preparation of tax
declaration, preparation of schedule of fair Market Value and Tax mapping
works exerted to serve the real property owner/possessor with convenience
and in a shorter period of time in accomplishing their transactions.
179
LIST OF SERVICES
Certified true copy of tax declaration 181

Certificate of aggregate landholdings and non-property holdings 182
Transfer of Titled real property (TCT) 183
Transfer of Titled real property (OCT) 184
Transfer of un-titled real property (unsurveyed) 185
Field Inspection for change of improvements on land 186
Transfer of un-titled real property (surveyed) 187
Transfer of Tax Declaration of Properties outside titled lands and
188
disposable lands
180
1. Certified True Copy of Tax Declaration
Issuance of certified true copy of tax declaration on the assessment records.
Office or Division: Office Of The City Assessor

Who may avail: Public/Real property owners
Service Fee Office of the City Treasurer
Latest tax receipt (BUWIS) Office of the City Treasurer
Non-owner- SPA and/or Authorization
Real Property Owners
by owner
CLIENT STEPS
Accept
Pay the prescribed Service Fee P50.00/
service fee to CTO Receipt and tax 30 minutes to 1 Administrative
and present the latest reflect the declaration hour Aide I
tax receipt number on per sheet
the document
30 minutes to 1
TOTAL
hour
181
2. Certificate of Aggregate Landholdings and Non-Property Holdings
Issuance of certificate of aggregate landholdings/non-property holdings for estate tax

clearance D.A.R. clearance

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Any Deed of conveyance (Deed
of Sale, Extrajudicial Settlements Prepared and notarized by a lawyer
of Estate, etc.
Non-owner- SPA and/or
Real Property Owner/s
Authorization by owner
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTION PAID TIME RESPONSIBLE
1 hour to 2
hours for 10
Present the properties &
required below (Per
Evaluate the P50.00/Aggregate
documents and Client)
documents and landholdings/non- Administrative
pay the
verify on the property holding Aide II
prescribed 1 day to 2
system per sheet
service fee to days for 11
CTO properties or
more (Per
Client)
TOTAL
182
3. a. Transfer of Titled Real Property (TCT)
Issuance of Tax declaration from one real property owner to another.
omplOffice or Division: Office Of The City Assessor

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Certified true copy of TCT
Registrar of Deeds
issued by Register of Deeds
Photocopy of the following:
a. Any deed of
Conveyance
b. CAR (Certificate
Authorizing
Registration) issued by Property Owner or Registrar of Deeds
the BIR
c. Transfer Tax Receipt
d. Approved Subdivision
Plan (If subdivided)
Updated tax receipt/ tax

clearance
Barangay certificate as to
Barangay Hall
improvements (if agricultural)
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTION TIME RESPONSIBLE
Present the 5 to 7 days

P50.00/Transferred
required after Local
Evaluate the tax declaration
documents submission of Assessment
documents,
and pay the the documents Operations
prepares Transfer tax receipt
prescribed and Officer/Appraiser
per sheet
service fee to requirements
CTO
TOTAL 5 to 7 days
183
3. b. Transfer of Titled real property (OCT)

Type of G2C – Government to Citizen;
Transaction: G2B – Government to Business Entity
Issuance of patent Provincial Environment & Natural Resources Office
Endorsement to ROD Provincial Environment & Natural Resources Office
Transfer of rights To be prepared by a lawyer
Approved survey plan Registrar of Deeds
Barangay certification as to kind of
Barangay of concern
quantity of crops if agricultural
Non-owner- SPA/ Authorization by
To be prepared by the owner/property owner
owner
5 to 7 days
Evaluate the P50.00/Transferred
Present the required after Local
documents, tax declaration
documents and pay submission of Assessment
prepares FAAS
the prescribed the documents Operations
and encode Transfer tax receipt
service fee to CTO and Officer/Appraiser
after approval per sheet
requirements
5 to 7 days
after
submission of
TOTAL
the documents
and
requirements
184
4. Transfer of un-titled real property (unsurveyed)

Residential free patent
application/miscellaneous sales
application/special patent/ DENR
Provincial Environment & Natural Resourcest
Certification/ Order; Issuance of
Residential free patent/ free patent
application
Duly authenticated copy of Transfer of
To be prepared by a lawyer
rights/ Waiver of rights
Updated tax receipt City Treasurer’s Office
Sketch Plan Geodetic Engineer
Barangay Certification as to
improvements ( if agricultural, quantity, Barangay of Concern
and kind of crops
To be prepared by the owner/property owner
owner
CLIENT STEPS
Evaluate
5 to 7 days
document/s, 50.00/Transferred
Present the required after
prepared tax declaration Local Assessment
documents and pay submission of
FAAS, encode Operations
the prescribed the documents
after approval, Transfer tax Officer/Appraiser
service fee to CTO and
and release of receipt per sheet
requirements
tax declaration
5 to 7 days
after
submission of
TOTAL None
the documents
and
requirements
185
5. Field Inspection for change of improvements on land
Actual Field Ocular inspection

Who may avail: Real Property owner
Sketch plan/ Survey plan/letter request Property owner
on-owner- SPA/ Authorization by owner Property owner
CLIENT STEPS
Conduct P50.00 for
inspection on certificate/ 5 to 7 days Local Assessment
Submit letter request
the property improvements/ after Operations Officer
for inspection
stake pictures RPTAX receipt inspection I, II, REA
for verification per sheet
5 to 7 days
TOTAL after
inspection
186
6. Transfer of un-titled rreal property (surveyed)
Issuance of Tax declaration from one real property owner to another

Residential free patent
application/miscellaneous sales
Provincial Environment & Natural Resources Office
application/special patent/ DENR
Certification
Authenticated copy of Transfer of
To be prepared by a lawyer
rights/ Waiver of rights
Updated tax receipt Office of the City Treasurer
Approved subdivision plan Registrar of Deeds
Barangay Certification as to
Barangay hall
improvements
Approved Technical Description from
Provincial Environment & Natural Resources Office
DENR
Property owner
owner
Evaluate
5 to 7 days
document/s, P50.00/Transferred
Present the required after Local
prepared tax declaration
documents and pay submission of Assessment
FAAS, encode
the prescribed the documents Operations
after approval, Transfer tax receipt
service fee to CTO and Officer/Appraiser
and release of per sheet
requirements
tax declaration
5 to 7 days
after
submission of
TOTAL
the documents
and
requirements
187
7. Transfer of tax declaration of properties outside titled lands and
disposable lands
Issuance of Tax declaration from one real property owner to another

Barangay certification as to quantity
Barangay Hall
and kind of trees and fruit trees only
Waiver Barangay Hall
Any deed of conveyance ( kasabutan
Barangay Hall
alang sa tanan, transfer of rights)
Approved subdivision plan N/A
Property owner
owner
5 to 7 days
Evaluate P50.00/Transferred
after Local
Present the required documents, tax declaration
submission of Assessment
documents and pay prepare FAAS,
the documents Operations
the prescribed encode after Transfer tax receipt
and Officer/Appraiser
service fee to CTO approval per sheet
requirements
5 to 7 days
after
submission of
TOTAL
the documents
and
requirements
188

feedback through Contact Number: (0999-768-56-26)
How feedbacks are An attending staff will review the feedback and record, if
processed? necessary, the office will take necessary action/s

submit your letter of complaint directly to the Office Of The City
Assessor
How complaints are Complaint/s will be reviewed and necessary action/s will done
processed? accordingly
Contact Information Call or 0999-768-56-26
189
OFFICE OF THE CITY ENVIRONMENT
AND NATURAL RESOURCES
CITIZEN’S CHARTER
190
I. Vision
An environmentally-sound community sustained by responsible citizenry.
II. Mission
Establish and sustain partnership with the private sector, non-government

organizations, government organizations, and community institutions for
waste management and environmental enhancement and protection.
191
LIST OF SERVICES
Availing of Special Trip for Solid Waste Collection and Disposal 193
Application for City Environment Certificate 194
192
1. Availing of Special Trip for Solid Waste Collection and Disposal
The Office of the City Environment and Natural Resources Officer (CENRO)
accommodates request for special trips in collecting large volume of garbage which cannot
be accommodated during the regular garbage collection schedule.
Office or Division: Office of the City Environment and Natural Resources

Type of
G2B – Government to Business Entity;
Transaction:
G2G – Government to Government
All residents of Digos City. Schools, hospitals/clinics, funeral parlors, public
Who may avail:
markets and business establishments.
Office of the City Environment and Natural Resources

Letter Request/Verbal Request
(CENRO)
FEES TO BE PROCESSING PERSON
Receive and
1. Submit letter
conduct actual
request to the
inspection to check For Government
Office of the City
whether their waste Vehicle: CENRO Staff
Environment
is segregated
and Natural
(Residual waste · P500.00/trip
Resources.
only) (Provide
If segregated manpower to
2. Secure Order of waste, issue load garbage)
CENRO Staff
Payment Garbage Charge
slip
3. Pay prescribed Office of the City
Receive payment
fees at the City Treasurer-
and issue Official
Treasurer’s Revenue
Receipt
Office. Collector
4. Present the
Official Receipt Record and 5 Minutes
(OR) to the photocopy the
Office of City Official Receipt; CENRO Staff
Environment release permit to
and Natural dump For Private
Resources. Vehicle:
5. For Private
Vehicle: · P300.00/trip
Proceed to
the Sanitary
Landfill
Check and verify
Facility and CENRO Staff
the permit to dump
present the
permit to
Dump
193
For Government
Vehicle:
Wait for the
garbage
dump truck
to collect the
garbage in
your area
2. Application for City Environment Certificate
Issues the City Environmental Certificate for business establishments and service
providers and advises the applicant to check on the data on the certificate. Explains to the
applicant the provisions included in the certificate.
Office or Division: Office of the City Environment and Natural Resources

Type of Transaction: G2B – Government to Business Entity
Owners, presidents, representative of business establishments and
Who may avail:
service providers
1. Official Receipt (OR) as proof of
payment of business assessment
2. Solid Waste Management Plans, Office of the City Environment and Natural
Programs, and Practices Form Resources (CENRO)
3. Authorization or SPA must be presented
for business applicants Business Owner
(Representatives/Bookkeepers)
4. Photocopy of Environmental Compliance
Certificate (ECC) or Certificate of Non-
Department of Environment and Natural Resources
Coverage (CNC) for project thresholds
– Environmental Management Bureau (DENR-
for coverage screening and
EMB)
categorization (for environmentally
critical business)
CLIENT STEPS
Check if
corresponding
garbage and
certification fees
were paid and
issue Solid
1. Presents receipt of
Waste Php 50.00 3 Minutes CENRO Staff
payment
Management
Plans,
Programs and
Practices
(SWMPPP)
Form
194
Check and
evaluate the
filled-up Solid
Waste
2. Fill-up Solid Waste
Management
Management Plan
and Plans,
form
Programs and
Practices
(SWMPPP)
Form
3. Proceeds to Business Release
One Stop Shop (every CENRO
month of January for SWMPPP
2 weeks only) Certificate
195

How to send a feedback? feedback through cenro.digoscity@gmail.com or contact (082)
237-0353
How feedbacks are Feedbacks are reviewed and noted, if necessary, proper actions
processed? will be done accordingly

Environment And Natural Resources
Complaints are reviewed and recorded, if necessary, proper
How complaints are
actions will be done accordingly
processed?
cenro.digoscity@gmail.com or
Contact Information
contact (082) 237-0353 / 09 425 522 101
196
CITY INFORMATION OFFICE
CITIZEN’S CHARTER
197
I. Vision
The City Information Office of Digos envisions a well-informed people of Digos

by means of publication of local circulation and the advancement of technology.
It will strive to provide readily made available information to whatever purpose
it may best serve the general public.
II. Mission
The City Information Office of Digos commits to:

1. Cater efficient and effective ways of the delivery of information, most
especially in the far-flung areas.
2. Initiate innovative information campaign of the government services that
the people can avail of.
3. Optimize fact-finding strategies for credible and verifiable sources of
information.
198
LIST OF SERVICES
Securing Public Information and Data 200

Availing of Informercial Preparation Services 201
8888 Complaints Action Center 202
Feedback and Complaints Mechanism 203
199
1. SECURING PUBLIC INFORMATION AND DATA
Press releases, data, facts and figures, city profile, and development programs and
projects.
Office or Division: CITY INFORMATION OFFICE

Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Mass media personnel, government agencies and non-government
Who may avail:
organizations, general public
Verbal or Written Request Requesting Client
CLIENT STEPS
1. Relay verbal or Assist their
present written request or receive
request; the letter.
2. Receive requested Provide the
None 30 minutes per City Information
data/information and document Officer
client
sign in the logbook. requested, and
the logbook to be
signed by the
client.
TOTAL 30 Minutes
200
2. AVAILING OF INFORMERCIAL PREPARATION SERVICES
Assistance for infomercial preparation on programs related to public services and
employees, etc.

Government agencies and non-government organizations, general
Who may avail:
public
Verbal or Written Request; Program or
Requesting Client
Project Design
CLIENT STEPS
1. Relay verbal or Assist their
present written request or
request; receive the
letter.
2. Sign in the logbook Provide the 30 minutes per City Information
None
materials client Officer
requested, and
the logbook to
be signed by the
client.
TOTAL 30 Minutes
201
3. 8888 COMPLAINTS ACTION CENTER
Receipt and Intervention of Complaints from 8888 concerns from the Office of the
President.

Official Communication received through
email or mail from ARTA, Office of the --
President
CLIENT STEPS
Record, and inform 1. Receive the
concern personnel and concern
exhibit interventional submitted.
measures 2. Transmit to
other offices
for immediate
action, if
necessary. 30 minutes Administrative Officer
3. Take actions (Excluding IV
None
by making a Legal Services City Information
response needed) Office
document with
an evidentiary
support, if
applicable.
4. Forward the
document to
CLGOO.
TOTAL 3 days
202

Visit the City Government of Digos Official Facebook page and
send a message, or through digos.mayorsoffice@gmail.com.
Daily, the officer-in-charge for checking messages on the
Facebook page and email records all the concerns that require
immediate action.
How feedbacks are Feedback entailing answers are forwarded to the concerned
processed? offices and they are bound to answer within three (3) days from
the receipt of the feedback.
The answer of the office or from a concerned office shall be

relayed to the citizen.
How to file complaints? submit your letter of complaint directly to the City Information
Office, this city.
Complaints can be submitted via Facebook page or email.
Provide the following information for records purposes:
How complaints are
processed? 1. Name of complainant
2. Incident
3. Evidence
Contact Information City Government of Digos/digos.mayorsoffice@gmail.com
203
OFFICE OF THE CITY AGRICULTURIST
CITIZEN’S CHARTER
204
I. Vision
Digos City be developed into a politically empowered local governance geared

towards economic growth, socially, financially and peacefully stable as well as
environmentally balance ecology.
II. Mission
To agriculturally and environmentally sustained and promote

farmers/fisherfolks profitability as the trade center for agricultural resources for
the upliftment of quality life of the Digoseños.
205
LIST OF SERVICES
Registry System for Basic Sectors in Agriculture (RSBSA) Registration/ Enrollment

207
Farmers/Fisherfolks Certification 208
Issuance of Certification (Housing Clearance, Quarry Permit Requirement, and etc.)
209
Farmers Field School (FFS) on Integrated Pest Management (IPM) of Rice,

Corn & Cassava, Vegetables/Spices & Fruit trees, and Organic Agriculture 210
Package of Technology (POT) Training on Rice, Corn & Cassava,
Vegetables/ Spices & Fruit trees, Inland Fishery, and Organic Agriculture 211
Geotagging/ Georeferencing 212
Technical Assistance on Soil Sampling and Analysis using Soil Test Kit (STK) 213
Technical Assistance on Agricultural/Fishery and Life Insurance Application 214
Technical Assistance on Agricultural/Fishery Loan Application 215
Technical Assistance on Crop/Fishery Production and Budget Preparation 216
Distribution of Seeds/Seedlings (Rice, Corn, Cassava, Vegetables, Spices,

and Fruit-bearing trees) 217
Distribution of Farm Inputs (synthetic fertilizers and pesticides;

organic fertilizers), farm tools/equipment, and fishing gears 218
Tilapia Fingerlings Distribution 219
Fishcage Permit to Operate 220
Fishing Vessel Registration (3 Gross Tons and Below) 221
Mangrove Seedling Distribution 222
Rice Crop Manager Advisory Services (RCMAS) 223
Learning Site for Agriculture (LSA) and Good Agricultural Practices (GAP)
and Organic Farming Certified Farms Technical Assistance 224
Registration of Ownership of Agricultural and Fisheries Machinery

and Equipment System (RAFMES) 225
Technical Assistance on Agricultural and Fishery Machinery,

Equipments or Infrastructure Project Proposal/Application 226
Site Validation of Agricultural-related Structures

(FMR, Post-harvest facility, MPDP) 227
206
1. Registry System for Basic Sectors in Agriculture (RSBSA)
Registration/ Enrollment
Enrollment to RSBSA in Support to the Department of Agriculture National Program.
Office or Division: Office Of The City Agriculturist

Type of Transaction: Government to Farmer
Who may avail: Farmers/Fisherfolk/Farm Worker or Laborer/Agri-Youth
1. Personal Appearance of Applicant Office of the City Agriculturist
2. 1 Pc. 2x2 Id Picture (Recent) Photo Studio
3. Photocopy of any Government-Issued
ID (If None, provide Barangay Applicant/Barangay
Certification as to Identity)
4. Proof of Ownership (Photocopy of
Land Title/Tax Declaration/Brgy. Applicant/Barangay
Certification/CLOA/ CADT/CADC)
5. Duly Accomplished Application Form Office of the City Agriculturist
CLIENT STEPS
1. Fill up and Sign Check the Filled

Application Form application form
Agricultural
Technologist
Assigned in each
2. Submission of None 10 Minutes
Barangay; City
Duly
Check the Agriculturist;
Accomplished
Requirements RSBSA Enumerator
Application and
All Requirements
207
2. Farmers/Fisherfolks Certification
Issuance of Certification for the purpose of availing Loan, application for crop/fishery
Insurance, selling farm produce, transportation, and transacting any agricultural related
activities.

Type of Transaction: G2C - Government to Client
Who may avail: Farmers/Fisherfolk/Farm Laborers
1. RSBSA Enrollment Number Office of the City Agriculturist
2. 1 Pc. 2x2 Id Picture (Recent) Photo Studio/Applicant
3. Valid ID Applicant
CLIENT STEPS
1. Submit and Check the
provide Completeness of None 1 Week
"Agricultural
requirements the Requirements
Technologist
2. Issuance of
Assigned in each
Certification Provide the
Barangay; City
depending on Certification being 50 pesos 5 Minutes
Agriculturist"
farmer/fisherfolk's asked
purpose
1 Week and 5
TOTAL Php 50.00
Minutes
208
3. Issuance of Certification (Housing Clearance, Quarry Permit
Requirement, and etc.)

G2C - Government to Client; G2B – Government to Business
Entity
Who may avail: Land Owner/Developer, Quarry Operator
1. Referral from City Planning &
City Planning & Development Office
Development Office
2. Written request Client
3. Present Any Government-Issued ID National Agencies
4. Business Permit (if applicable)
Land Title/Tax Declaration/Brgy.
CLIENT STEPS
1. Present referral
From City
Verify and check
Planning &
the referral
Development
Office
2. Submit written Check the Agricultural
request and Completeness of Technologist
requirements the Requirements Assigned in each
Php 50.00 1 week
3. Scheduling of Barangay; City
Reviewed by a
ocular site Agriculturist
staff
inspection
4. Conduct actual
Facilitate Conduct
ocular site
of Actual Activity
inspection
5. Receive
certification
TOTAL Php 50.00 1 week
209
4. Farmers Field School (FFS) on Integrated Pest Management (IPM) of
Rice, Corn & Cassava, Vegetables/Spices & Fruit trees, and Organic
Agriculture
Season-long discovery based, hands-on, 16 weeks (once a week) field technology training
on Rice, Corn & Cassava, Vegetables/ Spices & Fruits, and Organic Agriculture
Production. Conducted/requested by Group, farmers/fisherfolks, Farmers
Association/Cooperatives (FCAs).

Rice, Corn & Cassava, Vegetables/Spice & Fruit Farmers, and
Who may avail:
organic farming practitioners
1. RSBSA registration/ enrollment number Office of the City Agriculturist
2. Written request Applicant
3. Barangay Certification as to residency or
Barangay
Area location (within Digos City only)
CLIENT STEPS
1. Provide RSBSA
registration/enrollment Verification
number
2. Submit written
request and Validate Agricultural
requirements Technologist
None 30 Minutes Assigned in each
3. Coordinate with Barangay; City
Agricultural Agriculturist
Technologist (AT) for
Finalize
additional information
Schedule
regarding the
schedule of the
activity
210
5. Package of Technology (POT) Training on Rice, Corn & Cassava,
Vegetables/ Spices & Fruit trees, Inland Fishery, and Organic
Agriculture
1 - 3 days lecture and hands-on technology training on Rice, Corn & Cassava,
Vegetables/Spices & Fruits, and Organic Agriculture Production.

Rice, Corn & Cassava, Vegetables/Spice & Fruit Farmers,
Who may avail:
fisherfolks, and organic farming practitioners
1. RSBSA registration/ enrollment number Office Of The City Agriculturist
Barangay
CLIENT STEPS
1. Provide RSBSA
number
2. Submit written
request and Validate Agricultural
None 30 Minutes Assigned in each
3. Coordinate with Barangay; City
Agricultural Agriculturist
Finalize
additional information
Schedule
regarding the
schedule of the
activity
211
6. Geotagging/ Georeferencing
Conduct geotagging/georeferencing for area identification/calculation; updating of

tenurial ownership; monitoring of farm activities.

Who may avail: Farmers/Fisherfolk
1. RSBSA Enrollment Number Office Of The City Agriculturist
2. Present any Government-Issued ID Applicant
Land Title/Tax Declaration/Barangay Applicant/Barangay
CLIENT STEPS
1. Submit request
and Received/Filing
requirements
2. Scheduling of
geotagging Set Date "Agricultural
activity Technologist
3. Conduct actual Php 50.00 3 days Assigned in each
Facilitate Conduct
activity/ground Barangay; City
of Actual Activity
truthing Agriculturist"
4. Receive
certification of Generate
actual area Data/Certification
measurement
TOTAL Php 50.00 3 days
212
7. Technical Assistance on Soil Sampling and Analysis using Soil Test
Kit (STK)
Services on Soil Sampling and Analysis for Farmers to determine the soil type and farm
inputs required before planting any crop; Determination of Macronutrient (NPK) content
of soil.

Who may avail: Farmers
3. Barangay Certification as to Residency or
Applicant/Barangay
4. Soil samples or specimen Farm Area
FEES
CLIENT STEPS TO BE
PAID
1. Provide RSBSA
number
2. Submit written
request and Received/Filing
requirements "Agricultural
3. Scheduling of soil Technologist
sampling activity (if no Set Date None 1 Week Assigned in each
sample available) Barangay; City
4. Conduct actual soil Facilitate Agriculturist"
sampling/analysis Conduct of
activity Actual Activity
5. Receive certification
Generate
of result/findings of
Data/Certification
soil analysis"
TOTAL None 1 week
213
8. Technical Assistance on Agricultural/Fishery and Life Insurance
Application
Provide technical assistance to Farmers/Fisherfolks on Applying for Agricultural/Fishery

and Life Insurance.

Who may avail: Farmers/Fisherfolks
2. Barangay Certification as to Residency Applicant
3. Present any Government-Issued ID Applicant/Barangay
CLIENT STEPS
1. Provide RSBSA
registration/enrollment Verification "Agricultural
number Technologist
Assigned in each
2. Fill-out crop/life Barangay; City
Verification
insurance forms Agriculturist;
Department of
None 30 Minutes
3. Submit application Agriculture -
and payment to Philippine Crop
Facilitate
Department of Insurance
Submission of
Agriculture - Corporation
Application to
Philippine Crop (PCIC) focal
PCIC
Insurance Corporation person"
(PCIC)
214
9. Technical Assistance on Agricultural/Fishery Loan Application
Provide technical assistance to Farmers/Fisherfolks on Applying for Agricultural/Fishery

Loans.

1. RSBSA registration Office Of The City Agriculturist
2. Barangay Certification as to Residency Applicant
3. Government-Issued ID Applicant/Barangay
4. Farm Plan and Budget/ Simple Business
Office Of The City Agriculturist
Plan (Reviewed)
5. Endorsement of application to
Department of Agriculture - Agricultural Office Of The City Agriculturist
Credit Policy Council (DA-ACPC)
CLIENT STEPS
1. Provide RSBSA
Verification
Registration
2. Preparation of Farm
Plan and Budget /
Reviewed
Simple Business
Plan
"Agricultural
3. Coordinate with
Technologist
Agricultural
Assigned in each
Barangay; City
the checking and
Reviewed Agriculturist;
reviewing of Farm
None 2 Days Department of
Plan and Budget /
Agriculture -
Simple Business
Agricultural Credit
Plan
Policy Council
4. Issuance of
(DA-ACPC) focal
Applicant's
person"
Endorsement Letter
Endorsement
to Department of
Letter Issued to
Agriculture -
Applicant
Agricultural Credit
Policy Council (DA-
ACPC)
TOTAL None 2 Days
215
10. Technical Assistance on Crop/Fishery Production and Budget
Preparation
Coaching and preparation of farm plan & budget/ business proposal (for personal
consumption/loan requirements)

1. RSBSA/FishR registration/enrollment
number
2. Written/Verbal request Applicant
3. Barangay Certification as to residency
or Area location (within Digos City Applicant/Barangay
only)
1. Provide
RSBSA/FishR
registration/
Verification
enrollment
number
2. Submit written/ Agricultural

verbal request Technologist
None 2 Days Assigned in each
and Received/Filing
requirements Barangay; City
Agriculturist
3. Coordinate with
Facilitate/Coaching
Agricultural
on the preparation
Technologist
of Farm Plan and
(AT) for technical
Budget
assistance
TOTAL None 2 Days
216
11. Distribution of Seeds/Seedlings (Rice, Corn, Cassava, Vegetables,
Spices, and Fruit-bearing trees)
Provides free seeds or seedlings to qualified farmers/fisherfolks of the City of Digos who
are interested and willing to cultivate agricultural crops.

3. Barangay Certification as to Residency or Area
Applicant/Barangay
location (within Digos City only)
FEES
TO PROCESSING PERSON
BE TIME RESPONSIBLE
PAID
1. Provide RSBSA
number
2. Submit written/ verbal
request and Received/Filing "Agricultural
3. Coordinate with Assigned in
None 30 minutes
Agricultural each Barangay;
Technologist (AT) for City
Scheduling of
additional information Agriculturist"
Releasing/Monitoring/Site
regarding the
Validation
schedule of the
activity and site
validation
217
12. Distribution of Farm Inputs (synthetic fertilizers and pesticides;
organic fertilizers), farm tools/equipment, and fishing gears
Provide free farm Inputs (fertilizers and pesticides), farm tools/equipment, and fishing
gears to schools, BLGUs, farmers/fisherfolks, Farmers Association/Cooperatives (FCAs)

Who may avail: FCAs, schools, BLGU, Farmers, Fisherfolks
1. RSBSA/FishR registration/enrollment number Office Of The City Agriculturist
FEES
TO PROCESSING PERSON
BE TIME RESPONSIBLE
PAID
1. Provide
RSBSA/FishR
Verification
registration/enrollment
number
2. Submit written/ verbal "Agricultural
request and Received/Filing Technologist
requirements Assigned in
None 3 Days
3. Coordinate with each Barangay;
Agricultural City
Technologist (AT) for Scheduling of Agriculturist"
additional information Releasing/Monitoring/Site
regarding the Validation
schedule of
distribution/walk-in"
TOTAL None 3 Days
218
13. Tilapia Fingerlings Distribution
Provides free tilapia Fingerlings to qualified farmers/fisherfolks of the City of Digos who
are interested and willing to culture tilapia

Type of Transaction: Government to Fisherfolk
Who may avail: Farmers/Fisherfolk
Applicant/Barangay
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Provide
RSBSA/FishR
registration/ Verification
enrollment
number
2. Submit written/
verbal request
Received/Filing
and Agricultural
3. Coordinate with None 1 Day Assigned in each
Agricultural Barangay; City
Technologist Agriculturist
(AT) for
Scheduling of
additional
Releasing/Monitoring/Site
information
Validation
regarding the
schedule of the
activity and site
validation
TOTAL None 1 Day
219
14. Fishcage Permit to Operate
Issue Permit to Operate to Fishcage Operators operating within Brgy. Cogon and Brgy.
Sinawilan.

Who may avail: Fishcage Operators
1. Ocular Inspection of Number and
Status of Fishcages
2. Barangay Certification as to
Residency or Area location (within Applicant
Digos City only)
CLIENT STEPS
1. Validation of
Pre-Inspection None
number of units
2. Computation of
Gross Sales Compute and
None
based on Verification
Production
Php
1.00/sqm Agricultural
Php Technologist
3 Days
200.00/cages (Assigned in
if it exceed Fishery)
3. Payments of Issuance of
100 sqm.
Certificate to Certificate to
Php 25.00
Operate operate
Fisherfolk
Fee
Php 25.00
Application
Fee
TOTAL 3 Days
220
15. Fishing Vessel Registration (3 Gross Tons and Below)
Issue Certificate of Registration and Certificate of Number to Fishing Vessel Operator

Who may avail: Fishing Vessel Owners/Operators (Motorized and Non-Motorized)
1. Fishing Vessel (BoatR) Office Of The City Agriculturist

2. Registration Application Form Office Of The City Agriculturist
3. Certified Standard Ad measurement
and Tonnage Form (Pre-Inspected
4. 2x2 ID Picture Applicant
5. 5R Boat picture (Isometric view) Applicant
CLIENT STEPS
1. Application for Initial
Fishing Vessel Verification Registration
Registration Php 100
Conduct Pre- (Non-
Inspection, Motorized);
Provide Php 250 Agricultural
Certified (Motorized) Technologist
2. 3 days
Standard Ad (Assigned in
measurement Renewal Fishery)
and Tonnage Php 50
Form (Non-
Issuance of Motorized);
3. Certificate Php 150
Number (Motorized)
221
16. Mangrove Seedling Distribution
Provide mangrove planting materials for Coastal Resource Management Program

FCAs, Civic Organizations, Volunteer Group, Academe, Religious
Who may avail:
groups, and etc.
CLIENT STEPS
1. Submit written/
Received/Filing "Agricultural
verbal request
Technologist
2. Receive area
Assigned in each
designation for
Barangay; City
mangrove tree None 1 Day
Generate Agriculturist;
planting in
Data/Certification Special Greening
coordination with
Program in-
special greening
charge"
program office
TOTAL None 1 Day
222
17. ice Crop Manager Advisory Services (RCMAS)
RCMAS combines the following services: farmer and farm lot registration, geo-
referencing of farm lots, generation of farmer ID cards, sending of auto-generated text
messages to farmers’ mobile phone numbers, and farm monitoring to complement RCM
and further increase benefits to farmers.

Who may avail: Rice Farmers
1. Rice Crop Manager
Registration/Enrollment
2. RSBSA Registration/Enrollment Number Office Of The City Agriculturist
3. Written/verbal request Applicant
FEES
CLIENT STEPS TO BE
PAID
1. Provide RSBSA
number
2. Submit written
request and Received
requirements
3. Coordinate with
Agricultural
"Agricultural
Technologist (AT) for Facilitate
Technologist
additional information Conduct of None 1 Day
Assigned in each
regarding the Actual Activity
Barangay; City
schedule of the
Agriculturist"
activity
4. Receive
result/findings and
fertilizer
Generate Data
recommendation, and
generation of farmer
ID card"
TOTAL None 1 Day
223
18. Learning Site for Agriculture (LSA) and Good Agricultural Practices
(GAP) and Organic Farming Certified Farms Technical Assistance
Provide technical assistance to Learning Site for Agriculture (LSA) and Good Agricultural
Practices (GAP) and Organic Farming Certified Farms in accordance with Department of
Agriculture - Agricultural Training Institute (DA-ATI)

Who may avail: LSA Cooperators
2. Written/verbal request Applicant
CLIENT STEPS
1. Provide RSBSA
number
request and Received "Agricultural
3. Coordinate with None 1 week Assigned in each
Agricultural Barangay; City
Technologist (AT) for Facilitate Agriculturist"
additional information Conduct of
regarding the Actual Activity
schedule of site
validation
TOTAL None 1 week
224
19. Registration of Ownership of Agricultural and Fisheries Machinery
and Equipment System (RAFMES)
Enrollment to the Registry System for Agricultural and Fishery Machinery and Equipment
System in Support to the Department of Agriculture National Program and Issuance of
Certificate of Ownership for the purpose of availing government loans, insurances,
incentives and assistance in case of loss.

Individual Owners, Cooperative/Association with Agricultural and
Who may avail:
Fishery Machinery and Equipment
2. Proof of Ownership such as Purchase
Order, Receipt or Brgy. Certificate stating
the Owners identity, Model/Brand of the Applicant
Machine or Equipment, Address where it is
located and Engine/Facility Serial Number
1. Provide RSBSA
number
Received
request
3. Fill up and Sign
Application Form with
Encoding/Validation
attached proof of "Engineer 1,
ownership Agricultural
Php 300
4. Submission of Duly Technologist
Received per
Accomplished Form 3 days Assigned in
Machinery/
5. Coordinate with Agri- each Barangay;
Equipment
Engineering In-charge City
for additional Facilitate Conduct Agriculturist"
information regarding of Actual Validation
the schedule of
validation
6. Once validated,
Issuance of
proceed to
Certificate of
Treasurer's Office for
Ownership
payment
TOTAL 3 days
225
20. Technical Assistance on Agricultural and Fishery Machinery,
Equipment or Infrastructure Project Proposal/Application
Assistance for the Preparation of documents needed for the Project Proposal/Application
for government and non-government fundings.

Who may avail: Farmer Cooperatives/ Associations (FCAs)
1. Board Resolution Applicant
2. Facility Utilization Proposal (FUP) Applicant
3. Letter of Intent
Applicant
4. Farmer's Organization Profile with list of
Applicant
members and area
5. CA Endorsement Office of the City Agriculturist
6. SEC/CDA/DOLE Registration Certificate Applicant
7. Documentation with coordinates (service
Office of the City Agriculturist
area/machinery shed)
8. 2-year Financial Statement Applicant
9. Proof of Ownership (for agri-infra
Applicant
projects)
10. Coordinates for proposed project site
Office of the City Agriculturist
(for agri-infra projects)
CLIENT STEPS
"Engineer 1,
Agricultural
Received/Filing/ Technologist
Submit all the requirements None 3 days
Endorsement Assigned in each
Barangay; City
Agriculturist"
TOTAL None 3 days
226
21. Site Validation of Agricultural-related Structures (FMR, Post-harvest
facility, MPDP)
Technical Assistance for the site validation of agriculture-related structures.

Who may avail: Farmer Cooperatives/ Associations (FCAs), BLGU
CLIENT STEPS
"Engineer 1,
Agricultural
Submission of written
Received/Filing/ Technologist
request and necessary None 3 days
Endorsement Assigned in each
documents
Barangay; City
Agriculturist"
TOTAL None 3 days
227

How to send a feedback? Fill –up Feedback/Complaints Form
How feedbacks are
Endorse to Evaluation and Grievance Committee
processed?
If you have complaint about this office’s service delivery, please

Agriculturist
How complaints are Discussed the feedback/ complaints being raised by the
processed? Evaluation and Grievance Committee.
digoscityagricultureoffice@gmail.com,
Contact Information cityagriculture.digos@yahoo.com,
(082)-333-9652
228
OFFICE OF THE LOCAL ECONOMIC
DEVELOPMENT AND INVESTMENT PROMOTION
OFFICE
CITIZEN’S CHARTER
229
I. Mandate
1. Investment Code Implementation
2. Meetings with other agencies
3. Data gathering
4. Conducting activities on investment promotion
5. Reporting
II. Vision
Develop plans and strategies particularly those which have to do with the
promotion of the City of Digos to both local and foreign investors.
III. Mission
1. To create environment conducive to business and investments by
encouraging the establishment of new investments into city in areas of
agricultural and agri-business, tourism infrastructure facilities and
utilities, property and real estate development, forestry and mineral
resources, manufacturing, processing and service.
2. To have excellent services to potential and existing investors of Digos
City and foster an encouraging environment that will assure that
investing in the city is not just expeditious but also enriching experience.
IV. Core Values

1. Excellence
2. Competence
3. Due Care
4. Value Adding
5. People Engagement
6. Customer Satisfaction
230
LIST OF SERVICES
Availing of incentives for New and Expanding Enterprises 232-233

Consultation 234
Advertisement 235
Business Matching 236
Investment Forum 237
Business Related Seminars 238
231
1. AVAILING OF INCENTIVES FOR NEW AND EXPANDING
ENTERPRISES
The Office of the City Investment Promotion Officer provides incentive package and
appropriate support measures to investors to encourage them to come and stay in the city.
OFFICE OF THE CITY INVESTMENT AND PROMOTION

Office or Division:
OFFICER
Type of
Transaction:
Who may avail: New and expanding Investors of Digos City
1. Three (3) copies of application
LEDIPO
form;
2. A copy of the complete project
study of the proposed investment
indicating the positive economic, SEC, DTI, CDA as the case maybe
technical and financial feasibility
and viability of the project;
3. A certified true copy of Certificate
of Registration with the Securities
and Exchange Commission (SEC)
in the case of partnership or
corporation; Business Name DENR
Registration (BNR) with the Dept.
of Trade and Industry in the case
of cooperative, as the case
maybe;
4. A certified true copy of the Articles
of Incorporation/Partnership or
Cooperation and By-Laws as SEC, CDA and the cash maybe
approved by either the SEC or
CDA, as the case maybe;
5. A copy of the Environmental
Compliance Certificate of
Certificate of Exemption issued by
the Department of Environment
DENR
and Natural Resources (DENR) or
Other accrediting agencies as the
case maybe;
6. A copy of audited financial
statement for the past two years, Accountant/Consultant
for expanding enterprises; and
7. Resolution from the applicant’s
Board of Directors, in the case of
corporation or cooperative,
Board Secretary of the Company as the case
authorizing the filing of application.
maybe
232
CLIENT STEPS
Receive and Filing fee:
LEDIPO
1. Secure and file record
ADMINISTRATIVE
application form; application Small
OFFICER IV
forms Scale
2. Submit Enterprise
Review the LEDIPO
complete -P5,000.00
submitted ADMINISTRATIVE
documentary
requirements OFFICER IV
requirements; Medium
20 days
3. Pay non- Scale
(exclusive of CTO Revenue
refundable filing Enterprise
Board’s action) Collector Clerk II
fee; and –
P7,500.00
Release Large
4. Claim approved
approved Scale Clientele
Certificate
certificate Enterprise
–
P10,000.00
TOTAL 20 Days
233
2. CONSULTATION
Business Consultation
OFFICE OF THE CITY INVESTMENT AND PROMOTION

Office or Division:
OFFICER
Who may avail: Investor in Digos City
1. Business Permit BPLO of the LGU
CLIENT STEPS
1. Letter of Request
Address to the City Requesting
Investment business Clientele
Promotion Office
LEDIPO
2. Call for
3 Minutes Administrative
confirmation of LEDIPO
Free Officer I
concerned parties
LEDIPO LEDIPO
3. Schedule
Administrative
Appointment
Officer IV
4. Performance of the LEDIPO 30 – 60
Service Minutes CGDH I - LEDIPO
TOTAL 63 minutes
234
3. ADVERTISEMENT
Office or Division: OFFICE OF THE CITY INVESTMENT AND PROMOTION OFFICER

Type of
Transaction:
Who may avail: Registered Businesses in the City
CLIENT STEPS
1. Letter of
Request
Address to the Requesting
City Investment business Clientele
Promotion
Office
1. Call for Free 3 Minutes LEDIPO
confirmation Administrative
of LEDIPO Officer I
concerned
parties
LEDIPO LEDIPO
2. Schedule
Administrative
Appointment
Office IV
3. Performance LEDIPO 30 – 60 CGDH I - LEDIPO
of the Minutes
Service
TOTAL 63 minutes
235
4. BUSINESS MATCHING

Type of
Transaction:
Who may avail: Businesses Registered in the City
CLIENT STEPS
Clientele
City Investment business
Promotion Office
2. Call for
LEDIPO
confirmation of 5 Minutes
LEDI[P Administrative
concerned
Free Officer I
parties
DTI, Investors LEDIPO
3. Event
Financial Administrative
organization
Institutions Office IV
4. Conduct of the DTI, Investors
1 Hour – 8 CGDH I -
Businesses Financial
Hours LEDIPO
Matching Institutions
TOTAL 8 hrs. & 5 min.
236
5. Investment Forum

Type of
Transaction:
Who may avail: Emerging and/or Current Investors
CLIENT STEPS
Clientele
Promotion Office
2. Call for
LEDIPO
confirmation of
CIPO Administrative
concerned 30 Minutes to
Free Officer I
parties 8 Hours
DTI, Investors LEDIPO
3. Event
Financial Administrative
organization
Institutions Office IV
4. Conduct of DTI, Investors
Investment Financial CGDH I - LEDIPO
Forum Institutions
8 Hours & 30
TOTAL
Minutes
237
6. Business Related Seminars

Type of
Transaction:
Who may avail: Emerging and/or Current Investors
CLIENT STEPS
7. Letter of
Request
Clientele
Promotion
Office
8. Call for
confirmation of 30 Minutes to CIPO Administrative
CIPO Free
concerned 8 Hours Officer I
parties
DTI, Investors
9. Event CIPO Administrative
Financial
organization Officer IV
Institutions
DTI, Investors
10. Conduct of
Financial CGDH I - CIPO
Seminars
Institutions
8 Hours & 30
TOTAL
Minutes
238

In case of complaints/feedback please contact:
Joy S. Salao, CPA
How to send a feedback? City Budget Officer/OIC-LEDIPO
joysalaocpa@gmail.com
(+693)338224004
1. Make a feedback box available in LEDIPO.

2. Classify feedback in the ff.
How feedbacks are a. For improvement
processed? b. For retention practices
Revision of practices as the case maybe.

submit your letter of complaint directly to the Office of the Local
How to file complaints? Economic Development and Investment Promotion Officer, this
city.
1. Make a feedback box available in LEDIPO
2. Classifying complaints
How complaints are a. Actionable
processed? b. Non-actionable
3. Determine things to do for actionable complaints
Perform things to do in #3
Please contact:
Joy S. Salao, CPA
Contact Information City Budget Officer/OIC-LEDIPO
joysalaocpa@gmail.com
(+639)338224004
239
OFFICE OF THE CITY TOURISM
OFFICER
CITIZEN’S CHARTER
240
I. Mandate
Pursuant to RA 9593 (Tourism Act of 2009) Sec. 37 with reference to RA 7160
or the Local Government Code of 1991, encourages LGUs, in consultation with
stakeholders, to utilize their powers to ensure the preparation and
implementation of a tourism development plan, the enforcement of standards
and the collection of statistical data for tourism purposes. They shall, insofar as
practicable, prepare local tourism development plans that integrate zoning,
land use, infrastructure development, the national system of standards for
tourism enterprises, heritage and environmental protection imperatives in a
manner that encourages sustainable tourism development.
II. Vision
A sustainable, inclusive and participative tourism program that promotes
growth and development of both people and the Local Government Unit of
Digos City.
III. Mission
1. To create a tourism development plan akin to the national tourism
initiative in accordance to RA 9593 or tourism Act of 2009 and other
relevant laws and statutes;
2. To harness tourism potentials as an engine of socio-economic growth
and cultural affirmation to generate investment, foreign exchange and
employment;
3. To continue to mold an enhanced sense of pride for all Digoseños;
4. To indirectly contribute on job creation, foreign exchange generation
and stimulation of small, medium, large investors both local and
foreign;
5. To promote Digos City as one of the primary tourist destinations in this
part of the country;
6. To preserve the cultural heritage and history of Digos City.
IV. Functions
1. City Tourism Officer
Sets overall direction, management and supervision of the Department
2. Administration
2.1. Facilitates all logistic support
2.2. Prepares and submit Obligation Request, Purchase Request
2.3. Follow-up Purchase Request and Purchase Order
2.4. Assists in the completion and submission of daily time records and
individual performance completion reports
2.5. Facilitates in the repairs and maintenance of office and IT equipment’s,
buildings, and vehicle
3. Operations
3.1. Prepares and submit Tourism Plans, Projects and Activities for
Integration in the Comprehensive Development Plan and Annual
Investment Plan of the Local Government Unit.
3.2. Prepares and Submit Annual Development Plan, Annual Supplies
Procurement Plan (ASPP) and Project Procurement and Management
Plan (PPMP) of the office.
241
3.3. Conducts regular monitoring and evaluation of implemented projects
and activities
3.4. Prepares and submits periodic accomplishment reports
3.5. Prepares and conducts human resource development program and
activities for capacity and capability trainings and seminars
3.6. Updates Inventory of all Tourism related Establishments
3.7. Prepares and Issue Mt. Apo Trekking Permit, Trekking I.D and
Certificates
3.8. Submitted Monthly Trekking Report to MANP-PAMB
3.9. Prepares and submit Tourism Statistics monthly reports to Provincial
Tourism Office and DOT Region XI
3.10. Organized Special and Seasonal Events
3.11. Uploaded photos and information to City Tourism Facebook Page
4. Tourism Extension Workers
4.1. Assists Locally Stranded Individuals (LSIs) and Returning Overseas
Filipinos (ROFs) traveling back to Digos City
4.2. Address inquiries from LSIs, ROFs and their families
4.3. Assists in distributing trees to volunteers for the Greening Program
4.4. Receive and distributes trees to volunteers of the One Million Trees
Program
242
LIST OF SERVICES
Issuance of Mountaineering and Trekking Permits 244

Issuance of Mountaineering and Trekking Certificates 245
243
1. ISSUANCE OF MOUNTAINEERING AND TREKKING PERMITS
The office of the City Tourism regulates trekking and mountaineering activities in Mt. Apo.
This is provided to protect the bountiful wildlife, flora and fauna of Mt. Apo as well as to
ensure the safety of trekkers and climbers. The Office requires attendance to an
orientation/briefing before issuance of permit to climb the Mt. Apo Natural Park via
Kapatagan Trail.
Office or Division: OFFICE OF THE CITY TOURISM OFFICER

Type of
Transaction:
Who may avail: Mountaineers/Trekkers
1. Application Form with most recent ID
City Tourism Office
picture (1x1)
2. Medical Certificate of individual City Health or any other Government or Private
climbers; Medical Facility
3. Photocopy of valid I.D.; Climber
4. Waiver of Responsibility; City Tourism Office
5. Certificate of Orientation/Briefing City Tourism Office
CLIENT STEPS
1. Secure & fill-up Receive and
Application Form check filled-up
Permit fee: City Tourism
and submit application form
Officer
required and
documents requirements Regular Climb
Php 1,000.00
2. Pay prescribed Receive
Peak Season City Treasurer's
fees and claim payment and
Php1,500.00 Office Revenue
the Official issue Official
Collection Clerk
Receipt. Receipt
Other Fees
3. Present the 30 minutes
Official Receipt Record OR No.
Porter Fee:
(OR) and attend Orient Climbers
Orientation. -Php500.00/day
Max. of 3 days
4. Claim climber's ID City Tourism
Release trekking
and Permit to Officer
Permit and ID Guide Fee:
climb.
Php1,000.00/day
5. Present Permit to Check and Max. of 3 days
Climb upon entry validate trekking
along trail. Permit
TOTAL 30 Minutes
244
2. ISSUANCE OF MOUNTAINEERING AND TREKKING CERTIFICATES
The Office of the City Tourism issues a Certificate of Completion to all who finished the
climb.
Office or Division: OFFICE OF THE CITY TOURISM OFFICER

Who may avail: Mountaineers/Trekkers
1. Proof of reaching the peak Accredited Mountain Guide

CLIENT STEPS
Release a
1. Claim Certificate of
Certificate of City Tourism
Climb upon
Climb through None 5 minutes Officer through the
exit/after trek is
the accredited Mountain Guides
completed
mountain guide
TOTAL 5 Minutes
245
For complaints and feedback email at:

digoscitytourism@gmail.com / FB page: Digos City Tourism
Feedbacks are gathered → analyzed → acted upon → followed

How feedbacks are
up.
processed?

How to file complaints? submit your letter of complaint directly to the Office of The City
Tourism Officer, this city.
How complaints are

Complaints are recorded → reviewed and analyzed → solutioned
processed?
Please email at: digoscitytourism@gmail.com / FB page: Digos
Contact Information
City Tourism
246
OFFICE OF THE CITY ECONOMIC
ENTERPRISES MANAGER
CITIZEN’S CHARTER
247
I. Vision
To Be Self-Sustaining and Self-Reliant
248
LIST OF SERVICES
Applying For Lease / Rental of Public Market Stall Space 250-251

Renewal of Market Stall Space Lease Contract 252-253
Transferring the Right to Lease to a New Market Stall Leaseholder 254-255
Availing Of Repairs and Maintenance of Leased Market Stall Space 256
Securing Certification for Electrical Connection 257
Availing Of Memorial Services 258-259
Availing Of Bone Niche 260
249
1. Applying for Lease / Rental of Public Market Stall Space
Applying of stall spaces, leasing of stall spaces within the public markets of Digos City is
one of the many functions of the Office of the Economic Enterprises Manager (OCEEM).
Rental rates and other related fees of the stall spaces vary according to floor area and
location. These stalls are primarily intended for local businesses.
Office or Division: Office Of The City Economic Enterprises Manager

Type of Transaction: Government to Citizen
Fully accomplished and notarized
Office Of The City Economic Enterprises Manager
application form
Most recent ID picture (2X2) Client
Voter’s ID/Affidavit Client
Birth Certificate Client
Marriage Contract Client
Stall Leaseholder’s Profile Client
CLIENT STEPS
1. Secure and Filled up For Central Public Office of the City
accomplished application Market Treasury staff
P 2,000.00 –
application form and form,
Application Fee 15 Minutes
Market Stall received (Non-refundable)
Leaseholder’s Profile and check
Picture
2. Pay application fee Received by
and claim the Official the Collector 15 Minutes City Economic
Receipt (OR). of the CTO Enterprise Manager
3. Wait for the notice 10 days
of the raffle schedule waiting for City Mayor’s Office
3 Days
(for more than 1 the result of Staff
applicant). posting
Chairman /
4. Attend raffle and Member
formal awarding of Raffling 1 hour Market Committee
stall space. and City Economic
Enterprise Manager
Awarding
5. Pay the award fee,
payment of P 50, 000.00 –
occupancy fee, Award Fee non
Award Fee,
advance rental, refundable Office of the City
Occupancy 30 Minutes
certification fees and P 30, 000.00 – non- Treasury staff
Fee & 6 refundable -
obtain Official Receipt
Mos. G. Occupancy Fee
(OR).
Deposit
250
6 Months Guarantee
Deposit (Depending
on the prescribed
rental rate of the
stall)
- Refundable
6. Present the secured
Certification of for the
Preparation
preparation and
of Lease 30 Minutes OCEEM
issuance of Market
Contract
Stall Lease Contract
Agreement.
Received
O.R. of S.F City Treasurer’s
7. Present Certification
from CTO, Office
of Non Delinquency
prepare
and Market Stall
cert. of Non
Lease Contract
Del. for prep P 50.00 15 Minutes
Agreement for the
of issuance
preparation and
of Bus.
issuance of Business
Permit &
Permit.
Lease
Contract
8. Present the Market
Received
Agreement and
the Market
Business Permit and
Lease City Economic
attend the scheduled 30 Minutes
Contract, Enterprise Manager
on market ordinances
checked
and policies. All
and signed
documents presented
will be signed.
Gives copy
9. Claim a copy of the
of approved City Economic
approved Market Stall
lease Enterprise Manager
Lease Contract 2 hours
contract to
Agreement and
market stall
Business Permit.
leasee
TOTAL
251
2. Renewal of Market Stall Space Lease Contract
The Office of the City Economic Enterprises Manager renews market stall space lease
contract. It is a requirement of any person or partnership/corporation who occupies,
operates, conducts or maintains their business operation within the city public markets.
This a primary requirement to continue their business for the year and also a document
needed for the issuance of business permit and must be renewed annually, not later than
20th of January.

Type of
Government to Citizen
Transaction:
Copy of preceding year’s Market Stall
Office of the City Economic Enterprise Manager
Space Lease Contract
Certification as to Goods Available for
Client
Sale
Voter’s ID/Affidavit Client
Birth Certificate Client
Marriage Contract Client
Stall Leaseholder’s Profile Client
CLIENT STEPS
1. Present the previous Received P 50.00 – City Economic
/current year’s Market previous Certification as to Enterprise Manager
Stall Space Lease market stall Non- 20 Minutes
Contract. space lease Delinquency/Goods
contract Available for Sale
2. Pay total City Treasurer’s
P 75.00 – Current
fees/charges as stated Payment to Office – Licensing
year Lease Contract 20 Minutes
above and claim the CTO Division
Plate Sticker
Official Receipt (OR).
3. Secure Certification Received City Economic
of Non- O.R. from Enterprise Manager
Delinquency/Goods CTO 30 Minutes
Available for Sale. prepared cert
for Non Del.
4. Present the secured City Economic
Certification of Non- Issued Cert. Enterprise Manager
Delinquency /Goods of Non Del. in
available for Sale for preparation
20 Minutes
the preparation and for issuance
issuance of Market of lease
Stall Lease Contract contract
Agreement."
5. Present Certification
of Non- Get a copy of City Economic
15 Minutes
Delinquency/Goods cert of non Enterprise Manager
Available for Sale and
252
Market Stall Lease del and lease
Contract Agreement for contract
the preparation and
issuance of Business
Permit.
6. Present the Market Received
Stall Lease Contract market stall
Agreement and space lease City Economic
Business Permit and contract Enterprise Manager
attend the scheduled Received
orientation seminar on
copy of lease
market ordinances and 15 Minutes
policies. All documents contract
presented will be completed
and conducts City Economic
signed after the
orientation of Enterprise Manager
orientation. No
representative is at least 2
allowed. hours
7. Claim a copy of the Received and
approved Market Stall checked City Economic
Lease Contract approved 30 Minutes Enterprise
Agreement and market lease Manager
Business Permit. contract
TOTAL
253
3. Transferring the Right to Lease to a New Market Stall Leaseholder
The Office of the City Economic Enterprises Manager facilitates the transfer of stall
occupancy rights from the current stall leaseholder to his/her immediate/direct
beneficiaries, in case the former ceases to continue the business operation. This process
is deemed necessary to legitimize the occupancy by the new market stall leaseholder.

If in Favor of Spouse
1. City Economic Enterprise Manager
1. Fully accomplished and notarized
Application Form 2. Applicant
2. Most recent ID picture (2X2)

3. Applicant
3. Surrender Letter or Death Certificate of
the current market stall leaseholder
4. Marriage Contract (original and one (1) 4. Applicant

photocopy)
5. Copy of current/preceding year’s 5. Applicant / City Economic Enterprise Manager

Market Stall Space Lease Contract
6. Certificate of Non-Delinquency/Goods 6. City Economic Enterprise Manager

Available for Sale
If in Favor of Direct Heirs (children)
1. Fully accomplished and notarized 1. City Economic Enterprise Manager

Application Form
2. Applicant
2. Most recent ID picture (2X2)
3. Surrender Letter or Death Certificate of 3. Applicant

the current market stall leaseholder
4. Birth Certificate of the Transferee 4. Applicant

(original and one (1) photocopy)
5. Waiver among heirs in favor of the 5. Applicant

Transferee and duly notarized
6. Copy of current/preceding year’s 6. Applicant / City Economic Enterprise Manager

Market Stall Space Lease Contract
254
7. Certificate of Non-Delinquency/Goods 7. City Economic Enterprise Manager
Available for Sale
AGENCY FEES TO BE PROCESSI PERSON
CLIENT STEPS
ACTION PAID NG TIME RESPONSIBLE
1. Present all the Received City Economic
requirements and the /checked Enterprise
previous/current year’s current 20 Minutes Manager
Market Stall Space previous lease
Lease Contract. contract For Spouse
1. P 2,000.00 –
2. Pay the total Application Fee City Treasurer’s
fees/charges as stated Received by (Non-refundable) Office
above at window 1 and the collector at 2. P 50.00 – 30 Minutes
claim the Official Receipt CTO Certification as to
(OR). Non-
3. Claim, accomplish Delinquency/Goods
Filled up app. Available for Sale
and notarize the
Form received
Application Form and
and issued 3. P 75.00 – Lease City Treasurer’s
secure Certification of
cert of non del Contract Plate 1 day Office – Licensing
Non-Delinquency/Goods
and lease Sticker if none Division
Available for Sale as
contract plate
well as the Lease
sticker
Contract Plate Sticker.
4. Present the secured
Certification of Non- "For Direct Heirs
(children) For
Delinquency/Goods Prepared and
Central Public City Economic
Available for Sale for the issued market Market 30 Minutes Enterprise
preparation and stall lease 1. P 2,000.00 – Manager
issuance of Market Stall contract Application Fee
Lease Contract (Non-refundable)
Agreement.
5. Present Certification 2. P 50.00 –
Cert Certification as to
of Non-
presented Non-
Delinquency/Goods
market lease Delinquency/Goods
Available for Sale and City Economic
contract Available for Sale
Market Stall Lease 15 Minutes Enterprise
prepared in
Contract Agreement for Manager
preparation for 3. P 75.00 – Lease
the preparation and Contract Plate
issuance of
issuance of Business Sticker if none"
Bus. Permit
Permit.
6. Present the Market
" For New Market
Lease contract 1. P 2,000.00 –
Agreement and
and Bus. Application Fee
Business Permit and
Permit (Non-refundable)
attend the scheduled
presented City Treasurer’s
orientation on market
conducts 2. P 50.00 – 3 days Office – Licensing
ordinances and policies.
orientation on Certification as to Division
All documents presented
market Goods Available
will be signed after the
ordinances & for Sale
seminar. No
policies
representative is
3. P 75.00 – Lease
allowed.
Contract Plate
7. Claim a copy of the
Sticker if none
approved Market Stall Received copy City Economic
Lease Contract of approved 30 Minutes Enterprise
4. P 50,000.00 –
Agreement and market stall Manager
Award fee
Business Permit. lease contract
255
5. P 30,000.00 –
Occupancy Fee "
TOTAL
4. Availing of Repairs and Maintenance of Leased Market Stall

Space
The Office of the City Economic Enterprises Manager (OCEEM) conduct repairs and
maintenance for all leased market stall spaces. This service caters to all stall leaseholders
who have no delinquent rental account and provided that the stall leaseholders will
shoulder the amount of construction materials as stipulated in the Market Stall Lease
Contract Agreement. This encompasses all the civil works necessary to maintain the
building, particularly the stall in its best condition.
Written request from the market stall
leaseholder and duly certified by
Client
OCEEM cashier as to non-delinquent
rental accounts.
CLIENT STEPS
1. Present the written
Received
request to the office for written
certification as to non- The market stall 15 Minutes
request for
delinquent rental leaseholder will
approval City Economic
account. shoulder/purchase
Enterprise
2. Claim the certified all the materials
written request and Prepared needed for the Manager
present this to the Cert of Non repair. 15 Minutes
maintenance inspector Del
for stall inspection.
TOTAL 30 Minutes
256
5. Securing Certification for Electrical Connection
The Office of the City Economic Enterprises Manager issues certification to market stall
leaseholder who desires to have an electrical connection. This certification is required by
the local electric company before any electrical connection is provided to stalls within the
public markets or terminals. Expenses relative to this electrical connection are shouldered
by the requesting market stall leaseholder.

1. Written request from the market stall
leaseholder and duly certified by
City Economic Enterprise Manager
OCEEM cashier as to non-delinquent
rental accounts.
2. Electrical plan duly signed by a
City Engineering Office
Professional Electrical Engineer.
CLIENT STEPS
1. Present the written Received
request to the office Letter request
City Economic
for certification as to for prep. Of 15 Minutes
Enterprise Manager
non-delinquent rental cert of Non
account. Del
2. Together with the Accomplished
certified written written req.
request and signed signed
electrical plan, present electrical plan City Economic
15 Minutes
this to the market in subject for Enterprise Manager
charge for evaluation inspection
and actual inspection. and
evaluation
3. Pay the prescribe Received OR
fee at City Treasury for Service P 50.00 –
Certification Fee Office of the City
Office and claim Fee prepared 15 Minutes
Treasury staff
Official Receipt (OR). cert for non
del
4. Claim the duly Duly signed
signed certification cert given to
City Economic
and to be presented to client for the 5 Minutes
Enterprise Manager
the electric company. electric
connection
TOTAL 50 Minutes
257
6. Availing f Memorial Services
The Office of the City Economic Enterprises Manager (OCEEM) manages the public
cemetery of the city. It offers private lots, cadaver burial niches and ground burial,
prioritizing Digos City residents.

1. Death Certificate original copy,
completely signed by the City Civil
Client
Registrar, City Health Officer/attending
physician and embalmer.
2. 2 pcs. Photocopy of the Death
Client
Certificate
3. Burial Permit City Economic Enterprise Manager
4. Voter’s ID/Barangay Certification as to
Barangay
residency of the deceased
5. Cadaver Niche/Grave Lot Contract City Economic Enterprise Manager
CLIENT STEPS
1. Present the duly Received,
signed original and two checked
City Economic
(2) photocopies of photocopies of 5 Minutes
Enterprise Manager
Death Certificate Death "Burial Permit:
Certificate P 100.00
2. Pay the Burial Permit P 80.00 –
at City Treasury Office Senior Citizen
Issued OR for Office of the City
and claim the (Digos 5 Minutes
Burial Permit Treasury staff
corresponding Official Resident)
Receipt (OR).
3. Present the Burial (Above fees
Released /
Permit at the Civil are applicable City Civil
Issued Burial 10 Minutes
Registrar Office for for all types of Registrar’s Staff
Permit
proper recording. memorial
4. Pay the prescribe fee service
for memorial service options)
Issued OR for
option selected at City
memorial Office of the City
Treasury Service
service option Treasury staff
Office and claim the Options:
selected
corresponding A. Cadaver
Official Receipt (OR). Niches: 5 Minutes
5. Present the Official P 5,100.00 –
Prepared For Digos City
Receipt claimed in item
Issued duly residents
no. 4 for the
signed City Economic
preparation, issuance
cadaver/bone P 4,080 – for Enterprise Manager
and signing of Cadaver
ground burial Senior Citizen
Niche/ Ground Burial
contract Digos resident
Contract.
258
P 20,200.00 –
For Non-Digos
City residents
B. Ground
Burial
P 1,000.00 -
For Digos
6. Present the Cadaver Duly signed
City residents
Niche/Ground Burial cadaver niche /
Office of the City
Contract to the OCEEM Ground Burial
P 800.00 – for Treasurer’s Staff
staff at the cemetery for contract given
Senior Citizen
interment scheduling to cemetery
Digos City
and assigning of staff for
resident only
cadaver niche or ground number
burial number/location. allocation
P 2,000.00 -
For Non-Digos
City residents
" City Economic
Enterprise Manager
15 minutes
- Cemetery
Incharge
TOTAL 40 Minutes
259
7. Availing of Bone Niche
Upon the expiration of the Cadaver Niche/Ground Burial Contract (after five (5) years),
cadaver remains are exhumed. Families and relatives of the exhumed cadaver remains
have the option to rebury the remains at the Digos City Bone Niche. The Office of the City
Economic Enterprises Manager (OCEEM) provides this service.

Verbal request
CLIENT STEPS
1. Approach the person Clients
at the Public attended City Economic
10 Minutes
Assistance Desk of properly Enterprise Manager
OCEEM. For Digos City
2. Pay the prescribed Resident:
fees at City Treasury
Office of the City
Office and claim the Issued O.R. P 5, 700.00 – Bone 5 Minutes
Treasury staff
corresponding Official Niche
Receipt (OR).
O.R. P 50.00 – Service
3. Present the Official Fee
presented,
Receipt (OR) for the
prepared
preparation and P 4,560 – Senior 15 Minutes
and issued Citizen (Digos
issuance of Bone
Bone Niche Citizen Only)
Niche Contract.
Contract
4. Present the Official Duly signed For Non- Digos City
Receipt and Bone Bone Niche Resident
Niche Contract at the Contract,
OCEEM cemetery presented to P 20,700.00 – Bone City Economic
Niche 5 Minutes
office and confirm the cemetery in Enterprise Manager
date of interment as charge for
well as the bone niche bone niche
niche number. number
TOTAL 35 Minutes
260

How to send a feedback? feedback through telephone no. (0929) 445-3790 or email at
digos.oceem@gmail.com
How feedbacks are

An attending staff will look into it.
processed?

Economic Enterprise Manager, this city.
How complaints are Your written/verbal complaint shall be immediately attended to by

processed? the City Economic Enterprise Manager.
Telephone no. (0929) 445-3790 or email at

Contact Information
digos.oceem@gmail.com
261
CITY VETERINARY OFFICE
CITIZEN’S CHARTER
262
VISION:
To achieve a rabies free society and sustain quality service for animal health care and
protection.
MISSION:
Protection of animal welfare, prevention and control of rabies virus and diseases
outbreak thru vaccination, deworming, treatment and to improve the quality breed of
stocks in Digos City.
263
LIST OF SERVICES
ANIMAL HEALTH SERVICES: 265-266
Treatment and medication
Vitamins and mineral
supplementation
Deworming
Vaccination Surgical operation
Intravenous insertion Necropsy
ANIMAL PRODUCTION 267
Artificial insemination (swine & large cattle)

Availment of swine semen
Pregnancy diagnosis
Teeth clipping Tail docking Castration
REGULATORY SERVICES 268
Dog impounding (dog retrieval & dog adoption) Issuance of registration

certificate (dog & cat) Issuance of Veterinary health certificate Issuance of
certificate of compliance
(business permit)
Issuance of certificate of Good Manufacturing Practices (GMP)
Issuance of butcher training certificate
264
1. ANIMAL HEALTH SERVICES
OFFICE/DIVISION: CITY VETERINARY OFFICE
CLASSIFICATION: Complex
TYPE OF TRANSACTION: G2C – Government to Client
Who may avail: Livestock raiser and pet owners
Verbal or written request Written request from the barangay
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPOSIBLE
Treatment & Medication, Veterinarian/ Dog – 30 mins. Neil Ritchie s
Vitamins and mineral Technician 20.00/hd Lavega, DVM
supplementation, conduct
Deworming,Vaccination diagnosis Cat – Janet N.
20.00/hd Mamburao
 Bring pet animal to the Rendior S.
City Vet. Clinic for the Cattle – Soriano
desired services 20.00/hd Wendell L.
 Seek assistance for Gomez
desired services of farm Carabao – Constantino
animals 20.00/hd M. Dagit
 Pay prescribed fees Venus Juvy S.
 Present official receipt Goat – Ehong
20.00/hd
Sheep –
20.00/hd
Poultry –
20.00/hd
Barangay Massive Free 1-3 days
vaccination & deworming
Giovanni Fitz
 1.Submit request Lantape
 2. Present endorsement
duly approved by the
City Mayor
Surgical operation Dog –
(Minor & Major) Veterinarian/Te 50.00/hd
Bring pet animal to the City chnician 1hr Neil Ritchie s
Vet. Clinic for the desired conduct Cat – Lavega, DVM
services diagnosis 50.00/hd
Seek assistance for desired Cattle – Janet N.
services of farm animals 50.00/hd Mamburao
Pay prescribed fees Carabao – Rendior S.
Present official receipt 50.00/hd Soriano
Goat –
50.00/hd
Sheep –
50.00/hd
Poultry –
50.00/hd
Intravenous insertion
 Bring pet animal to the Neil Ritchie s
City Vet. Clinic for the Veterinarian/Te Dog – 30 mins Lavega, DVM
desired services chnician 120.00/hd
265
 Seek assistance for conduct Janet N.
desired services of farm diagnosis Cat – Mamburao
animals 120.00/hd Rendior S.
 Pay prescribed fees Soriano
 Present official receipt
Necropsy Veterinarian Pig – Neil Ritchie s

 Verbal /written Request conduct 25.00/hd 1 hr Lavega, DVM
 Pay required fees diagnosis
 Present Official Receipt Goat –
to personnel in-charge 25.00/hd
Cat –
50.00/hd
Cattle –
25.00/hd
Carabao –
25.00/hd
Goat –
25.00/hd
Sheep –
25.00/hd
Poultry –
25.00/hd
266
2. ANIMAL PRODUCTION SERVICES:
OFFICE/DIVISION: CITY VETERINARY OFFICE/ARTIFICIAL
BREEDING CENTER
CLASSIFICATION: Complex
TYPE OF TRANSACTION: VETERINARY SERVICES
Who may avail: Livestock raiser
Verbal or written request Client
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
Artificial Insemination Served Large cattle 45 mins Wendell L.
(swine & large cattle) effectively – 20.00/hd Gomez
 Verbal request and Constantino M.
 Pay required fee efficiently Swine – Dagit
 Present official receipt 200.00/hd Venus Juvy S.
 Set schedule for AI Ehong
Pregnancy diagnosis Served Large cattle 30 mins Wendell L.
 Verbal request effectively – 20.00/hd Gomez
 Pay required fee and Constantino M.
 Present official receipt efficiently Dagit
Venus Juvy S.
Ehong
Teeth clipping,tail Served Piglet – 5 mins /piglets Wendell L.
docking and effectively 20.00/hd Gomez
castration and Constantino M.
 1.Verbal request efficiently Dagit
 Pay required fee Venus Juvy S.
 Present official receipt Ehong
267
3. REGULATORY SERVICES
OFFICE/DIVISION: CITY VETERINARY OFFICE
CLASSIFICATION: Simple
TYPE OF TRANSACTION: VETERINARY SERVICES
Who may avail: Pet owners, stall and meat shop operators, trainees
Verbal or written request Client
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPOSIBLE
Dog retrieval & dog Served Retrieval : 10 mins Wendell L. Gomez
adoption appropriately Dog – Constantino M. Dagit
1. Verbal request 250.00/hd Venus Juvy S. Ehong
2. Pay required fees
3. Present official Adoption:
receipt Dog –
250.00.hd
Issuance of Served Dog & cat 15 mins Janet N. Mamburao

Registration Certificate appropriately registration
(dog & cat)
1. Verbal request 50.00/hd
3. Present official
receipt
Issuance of Veterinary Served 20.00 /hd 15 mins Neil Ritchie s Lavega,
Health certificate appropriately DVM
1. Verbal request
3. Present official
receipt
Issuance of Certificate Served 50.00 /hd 15 mins Giovanni Fitz Lantape
of Compliance appropriately
(business permit)
1. Verbal request
Present official
Issuance of Certificate Served 50.00 /hd 15 mins Giovanni Fitz Lantape
of Good Manufacturing appropriately
Practices (GMP)
1. Verbal request
Present official
Issuance of Butchers Served 50.00 /hd 15 mins Dr. Fermin G. Verallo
Training Certificate appropriately
1. Verbal request
Present official
268
FEEDBACK AND COMPLAINTS MICHANISM
For Concern, Please contact 0951362

9051
An attending staff will look into it and take

How to feedback are processed?
the necessary action.
If you have complaint about this office’s

service delivery, please submit your letter
of complaint directly to the office of the
City Veterinarian, this city
Contact Information Please Contact 09513629051
269
CITY SLAUGHTERHOUSE OPERATION
CITIZEN’S CHARTER
270
I. Vision
To provide safe and quality meat fit for human consumption.
II. Mission
271
LIST OF SERVICES:
BASIC SLAUGHTERING SERVICES: 273
 HOGS
 CATTLE
 CARABAO
 GOAT
CONDUCT MEAT INSPECTION:
 ANTE MORTEM INSPECTION 274

 POST MORTEM INSPECTION
 POST ABATTOIR INSPECTION
272
1. BASIC SLAUGHTERING SERVICES: HOGS, CATTLE, CARABAO,
GOAT
Butchering of all food animals such as Hogs, Cattle, Carabao and Goat.
Office or
CITY SLAUGHTERHOUSE OPERATION
Division:
Type of
Transaction:
Who may Meat Stall Owners of: Digos City Davao City Meat Shop Owners of Digos City,
avail: Walk in Clients
Pertinent documents: • Veterinary Health Cert. should be issued by a
Hogs: Veterinary Health Certificate government veterinarian.
Note: ASF Free Certification in cases • ASF Free Cert. should be issued by the Bureau of Animal
to ASF infected areas. Industry.
Cattle / Cara: Veterinary Health • Shipping Permit should be issued by the Bureau of
Certificate Credentials Shipping Animal Industry.
Permit
CLIENT PROCESSING PERSON
AGENCY ACTION FEES TO BE PAID
STEPS TIME RESPONSIBLE
1. Pertinent docs • Hogs /large CSU
1. Client must
must be animals (receiving of
present
scrutinized and - 4 to 6 hours animals)
pertinent
verified properly • HOGS resting
documents
by MI on duty for Sla Fee P period before Meat Inspector
such as:
the legality/ 220.00 slaughtering (Ante Mortem
Veterinary
validity of the Ante Mortem 10.00 (observation Insp)
Health
credentials. Post Mortem 30.00 period if the
Certificate,
2. MI on duty will VHC animal manifest
Brgy.
conduct Ante- 20.00 abnormalities) Collector
Certification,
Mortem Total P 280.00
Credentials &
Inspection to -if animals is CSU
Shipping
ensure that found healthy
Permit;
animal is fit for • GOAT maximum of 2
2. Ante-Mortem
slaughtering. Sla Fee P 165.00 hours only. Meat Inspector
Inspection;
3. Issuance of OR Ante Mortem 10.00
3. Pay
upon Payment. Post Mortem 10.00
prescribed fees
4. OR No. must be VHC Meat Inspector
4. Present
registered in the 20.00
Official
CSU logbook. Total P 205.00 Meat Inspector
Receipt;
5. Humane
5. Submit
handling of •CATTLE/CARABAO Butcher/Checker
animals for
slaughtering food Sla Fee P 430.00
proper
animals must be Ante Mortem 10.00
slaughtering
followed. Post Mortem 50.00
procedure;
6. MI on duty will Dehairing
6. Post-Mortem
conduct post- 50.00
Inspection of
mortem VHC
carcass;
inspection to 20.00
7. Labelling/
ensure that meat Total P 560.00
branding
produced are fit
as PASSED for
for human
dispatch. consumption.
TOTAL 2 hours
273
2. CONDUCT MEAT INSPECTION: ANTE MORTEM INSPECTION, POST
MORTEM INSPECTION, POST ABATTOIR INSPECTION
Ante Mortem Inspection is conducted by Meat Inspector in order to ensure that food
animals are fit for slaughtering for human consumption.
Post Mortem Inspection is conducted to all carcasses and entrails to ensure safe and
quality meat fit for the consuming public.
Post Abattoir Inspection is conducted in all meat stalls, meat shops, wet markets and
supermarket to ensure that meat displayed doesn’t possess any contamination however
if contaminated carcass are found, they are disposed properly.
Office or Division: CITY SLAUGHTERHOUSE OPERATION

Type of Transaction: G2C – Government to Client; G2B Government to Business Entity

Who may avail: Livestock owners; Livestock Supplier; Meat Stall/ Meat Shop Owners

1. Pertinent documents: Veterinary Health
VHC -Gov't Vet/Credentials or Brgy. Cert.-Origin/Shipping Permit-
Certificate, Credentials or Brgy. Cert., BAE
Shipping Permit
CLIENT STEPS
1. All food animals Meat
must undergo Ante Inspector on
Mortem Inspection duty will Ante -Mortem Fee
for: Meat Inspector on
before slaughtering conduct
duty
Ante-
Hogs 10.00
Mortem
Goat 10.00
Inspection.
Large 10.00
2. All carcass and Meat
entrails must Inspector on Post Mortem Fee
undergo duty will for: Meat Inspector on
2 Hours
Post Mortem conduct duty
Inspection Post-Mortem Hogs 30.00
Inspection Goat 10.00
3. Daily monitoring or Daily Large 50.00
Post abattoir monitoring in
Inspection is the public
Meat Inspector
conducted by Meat market,
assign in monitoring
Inspector assigned meat shops
meat stalls
etc.
TOTAL 2 hours
274
How to send a feedback? For concerns, please contact 09513629051
How feedbacks are

An attending staff will record feedbacks
processed?

How to file complaints? submit your letter of complaint directly to the City Slaughterhouse
Operation, this city.
How complaints are

An attending staff will look into it and take action.
processed?
Contact Information Please contact 09513629051
275
OFFICE OF THE CITY SOCIAL
WELFARE AND DEVELOPMENT
CITIZEN’S CHARTER
276
I. Vision
A socially and economically developed City of Digos, responsive to

differentiated gender roles and needs of women and men, characterized by
political maturity and social harmony in a healthy and sustainable environment
and gender fair society.
II. Mission
To care, protect and rehabilitate individuals and groups who are disadvantaged
and needing social welfare and development interventions in order for them to
become productive, self-reliant, participating and contributing member of the
society.
277
LIST OF SERVICES
Crisis Intervention 280

Care & Protection of Women & Children Under Difficult Circumstance (VAW-C)
Referral of Victim's Compensation Or "Women's Compensation 281
Referral to Link Agencies 283

Early Childhood Care & Development Service
284
Supplementary Feeding Senior Citizen's Id 284
Card 285
Person with Disability or PWD I.D Card
10
SoloParent I.D Card
Permit to Travel 286

Livelihood Assistance (Financial or Skills Training)
12
Disaster Relief Assistance 289
Pre-Marriage Counselling 290
278
1. CRISIS INTERVENTION
- is a short-term management technique designed to reduce potential permanent

damage to an individual affected by a crisis.
- is a program of CSWDO designed to provide assistance to individuals in crisis situations
like provision of assistance either in cash or in kind to individuals and families whose
normal functioning has been hampered due to difficult circumstances brought about by
dysfunctional situations caused by poor health condition, natural and man-made
calamities and other crisis.
Office or Division: Office of the City Social Welfare and Development

Type of Transaction: Government to Client
Who may avail: Individual and Families
1. Certificate indigence Place of Residency (Barangay)
2. Hospital Bill (in cases of hospital
Concerned Hospital of Admission
admission)
3. Medical Certificate Attending Physician
4. Fire Marshall Report (in cases of fire) BFP
5. Disaster Report (in cases of
CDRRMC Office
calamities)
6. Death Certificate Civil Registrar
CLIENT STEPS
Documents
CSWD Staff -
1. Submit requirements verified for Free 30 Minutes
Regular Employees
assistance
TOTAL 30 Minutes
279
280. CARE & PROTECTION OF WOMEN & CHILDREN UNDER
DIFFICULT CIRCUMSTANCE (VAW-C)
Promotes care and protection of Women and children through the Implementation of RA
9344, RA 7611 and RA 9262

Who may avail: Women & Children in Extremely Difficult Circumstances
1. Barangay Certification Place of Residency (Barangay)
2. Endorsement letter Barangay and PNP
3. Referral (Optional) Referring Party
4. Medical Certificate Civil Registrar
CLIENT STEPS
Documents
1. Submit requirements verified;
and personal counselling Social Welfare
Free 1 Hour
appearance at conducted and Officers
CSWDO referred for proper
assistance
TOTAL 1 Hour
280
281. CARE & PROTECTION OF WOMEN & CHILDREN UNDER
DIFFICULT CIRCUMSTANCE (VAW-C)
This is required by the DOJ or Department of Justice for victims of rape and violent crimes
to avail of financial assistance. Application must be made not later than six (6) months
after the incident.
 Referral to Human Rights Office
 Referral to DSWD FO XI Davao City

Type of Transaction: Government to Government
Who may avail: Families or Individuals, Victims of Heinous Crimes
1. Certified true copy of Affidavit of
Prosecutor’s Office /WCPD,PNP
Complaint
2. Certified true copy of Police Report WCPD-PNP
3. Autopsy Report in case of victim's death City Health Officer
4. Court Order
Court
(Subpoena/resolution/warrant of arrest)
5. Certified true copy of Medical Certificate City Health Office/Provincial Hospital
6. Psychiatrist's Certificate, if applicable SPMC-Psychiatry Department
7. Certified true copy of Death Certificate City Civil Registrar
8. Certified true copy of the Marriage
City Civil Registrar
Certificate if the claimant is the spouse
CLIENT STEPS
1. Submit the required Document
documents verification
2. Fill up Department of
Victim's
Data Verification
Compensation
Form.
3. Submit referral and Social Welfare
Free 30 Minutes
the duly Officers
Documents and
accomplished
referral submitted
compensation form
to the department
4. Wait for notice of
approval from the
Chief Justice
TOTAL 30 Minutes
281
4. REFERRAL TO LINK AGENCIES
This is to link clients to resources by referring to the appropriate agency. Assist clients to
obtain help from link agencies.

Type of
Government to NGA
Transaction:
Who may avail: Individuals & Families
1. Certificate of Indigence Place of Residency (Barangay)
2. Medical Certificate/Clinical Diagnosis CHO or it’s Attending Physician
3. Billing Concerned Hospital of Admission
4. Fire Marshall Report BFP
5. Disaster Report CDRRMC Office
6. Death Certificate Local Civil Registrar
7. Social Case Study Report
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit referral
CSWD staff -
letter and Documents/Requirements
Free 30 Minutes Regular
requirements to verified for submission
Employees
link agencies
TOTAL 30 Minutes
282
5. EARLY CHILDHOOD CARE & DEVELOPMENT SERVICE
To provide care and accessible services such as early education, health and sanitation,
nutrition, child protection and social services of children in the first crucial stage of
development.

Type of Transaction: Government to Client & their Children
Who may avail: Parents of Children who are 2-4 years old
1. Children with ages 2 to 4 years old are
ECCD Service Providers
accepted to this program
1. Enroll children to Checklist ECCD Service
Free 1 hour
ECCD Centers administered Providers
TOTAL
6. SUPPLEMENTARY FEEDING
The provision of food, in addition to the regular meals, to currently enrolled Children in
ECCD Centers.

Who may avail: Parents of Children who are enrolled in ECCD Program
1. Children with ages 2 to 4 years old are
ECCD Service Providers
accepted in this program
Enrolment noted
1. Enroll children to Parents’ ECCD Service
Free 30 Minutes
ECCD Centers Participation Providers
ensured
TOTAL 30 Minutes
283
7. SENIOR CITIZEN'S ID CARD
Issuance of Senior Citizen's ID Card to residents of Digos City who are 60 years old and
above. The identification can be used by the senior citizens in the availing 20% discount
for purchase of medicines, hospitalization, and basic necessities etc., as provided for by
RA 7432 as amended by RA 9994, expanded Senior Citizen’s Act of 2010.

Who may avail: Senior Citizens
1. Filled-up OSCA Application Form OSCA Office/CSWDO
2. Photo copy of Birth certificate PSA/CCR
3. 2 pcs. 1x1 I.D picture (Black & White &
Applicant
most recent)
4. Current Community Tax Certificate
Applicant
(Cedula)
5. Certificate of Residency Place of Residency (Barangay)
Documents
1. Submit requirements
verified and
and duly filled up the 15 Minutes
Identification Card
application form.
Processed
2. Claim Identification
CSWD staff -
Card and Purchase Free
Regular Employees
booklets to record Identification Card
purchases of and Booklets
Medicines, Basic Released.
Necessities and
Prime Commodities.
TOTAL 15 Minutes
284
8. PERSON WITH DISABILITY OR PWD I.D CARD
Issuance of I.D card to Person with disability who are qualified under RA 10754 or PWD
1 to 59 years old.

Who may avail: PWD’s
1. Filled up application Form CSWDO/PDAO Office
3. Medical Certificate of Disability Physician /Medical Practitioner’s
4. 2x2 Black & White ID Picture (2pcs.) Applicant
1. Submit Identification Card CSWD staff -
Free 15 Minutes
Requirements Processed Regular Employees
TOTAL 15 Minutes
9. SOLO PARENT I.D CARD

Issuance of I.D Card to qualified Solo Parent who are covered under RA 8972.

Who may avail: Qualified Solo Parents
1. Filled up application Form CSWDO
2. Barangay certificate of no live-in
Place of Residency (Barangay)
partner
3. Birth Certificate of Minor Children Civil Registrar
4. 2x2 Picture Applicant
CLIENT STEPS
1. Submit Identification Card CSWD staff -
Free 15 Minutes
Requirements Processed Regular Employees
TOTAL 15 Minutes
285
10. PERMIT TO TRAVEL
Issues permit to travel of minor children who will travel within the country. Permit
must be
obtained before any unescorted minor can travel.
Who may avail: Guardians & Surrogate Parents
1. Birth Certificate of the Child (original and

City Civil Registrar
machine copy)
2. Barangay Certification as to travel Place of Residency (Barangay)
3. Parental consent or consent of

grandparents or the eldest for minors Applicant and concerned relatives
without parents
CLIENT STEPS
CSWD Officers
1. Submit Documents and Support staff -
Free 15 Minutes
Requirements verified Regular
Employees
CSWD Officers
2. Claim permit Approval & and Support staff -
Free 15 Minutes
to travel released of permit Regular
Employees
TOTAL 30 Minutes
286
11. LIVELIHOOD ASSISTANCE (FINANCIAL OR SKILLS TRAINING)
Extended to qualified beneficiaries who have existing projects. To anybody possessing

special skills, training, knowledge which can be used to generate income for self-
employment.

Who may avail: Qualified Individuals & Groups
2. Business Permit Applicant
3. Availability of business stall or area Applicant
4. Certificate of Training for special Skills Applicant
5. Project is existing Applicant
6. Attendance to skills training and
Applicant
orientation
7. Attendance to Basic Business
Applicant
Management training
8. Attendance to Skills Training and
Applicant
Capability Development
CLIENT STEPS
Documents
CSWD Officer and
1. Submit validated & 1 Hour and 30
Free Support Staff-
Requirements assessed for Minutes
Regular Employees
approval
1 Hour and 30
TOTAL
Minutes
287
12. DISASTER RELIEF ASSISTANCE
In times of emergencies and calamities, The City Government of Digos in cooperation with
the CSWDO will extend immediate assistance in cash or in kinds to victims of
circumstances like flood, fire, typhoon, etc.

Type of
Government to Client
Transaction:
Who may avail: Families & Individuals
1. Certification of residency Place of Residence (Barangay)
2. Recommendation from the barangay
Place of Incidence (Barangay)
government as to circumstances
3. Photos of the incidence and
Applicant
circumstances affecting applicant
Validate & assess
CSWD Officer and
1. Submit applicant’s
Free 1 Hour Support Staff-
Requirements documents for
Regular Employees
assistance
TOTAL 1 Hour
13. PRE-MARRIAGE COUNSELLING
Is a pre-requisite in securing a marriage license. It is designed to provide would-be couple

to prepare them with a realistic view of marriage. It discusses issues on responsible
parenting & family planning.

Type of Transaction: Government to Clients
Who may avail: Couple Applicants
1. Application for marriage counseling Pop Com (Local Office)
CLIENT STEPS
Required
1. Submit requirements
document verified Social Welfare
2. Personally attend Attendance of Officers (Licensed
Free 8 Hours
the seminar would-be couples Marriage
3. Claim certificate of PMC Certificate Counsellor)
attendance released
TOTAL 8 Hours
288
How to send feedback? Email us at: digoscswdo2013@gmail.com
Call the attention of the concerned staff for assessment and

How feedbacks are
proper guidance.
processed?

submit your letter of complaint directly to the Office of The City
Social Welfare and Development, this city or drop it at our
complaint box.
How complaints are

Evaluate both sides through a meeting and reach out a resolution.
processed?
Contact Information (082)-272-4490
289
CITY COOPERATIVES DEVELOPMENT
OFFICE
CITIZEN’S CHARTER
290
I. Mandate:
To promote the viability and growth of cooperatives as instruments of social
justice, equity and economic development.
II. Vision:
An efficient and effective Department Office in the Local Government Unit of
Digos City working towards the development of viable, sustainable, socially and
economically responsive cooperative sector.
III. Mission:
To ensure safe and sound operations of cooperatives.
IV. Core values:

Excellence
Going one’s best performance and achieve the desired outcome through
effective and efficient management of resources.
Commitment
High dedication and proactive involvement in the realization of the
Department’s mandate.
Integrity
Maintain personal conduct reproach
Teamwork
Working collectively and harmoniously to achieve synergy in an environment
conducive to the achievement of organizational goals
V. Objectives:
1. To strengthen and enhance the delivery mechanisms of the City
Cooperative Development Office
2. To improve Institutional Development, Governance and Management of
cooperatives.
3. To promote and institutionalize Human Resource/Capital Development
among cooperatives.
4. To provide an enabling environment for the strengthening development of
cooperatives
5. To provide regular budgetary appropriation to the cooperative sector
relative to technical and financial support.
6. To increase financial access, marketing tie-ups and strategic alliance and
partnership of cooperatives.
VI. Functions:
1. City Cooperatives Officer
Sets overall direction, management and supervision of the Department
2. Administration
a. Facilitates all logistic support
b. Prepares and submit Obligation Request, Purchase Request
c. Follow-up Purchase Request and Purchase Order
d. Assists in the completion and submission of daily time records and
individual performance completion reports
291
e. Facilitates in the repairs and maintenance of office and IT equipment,
buildings, and vehicle
3. Operations
Operations is divided into two functional sections:
1. Cooperative Research, Institutional and Training Section (CRITS)
a. Undertakes research studies relative to cooperative development
extension approaches, competitive marketing opportunities and
effective and efficient coordination, collaboration and consultative
mechanism.
b. Facilitates cooperative group formation, registration and
organizational management interventions.
c. Prepares and conducts human resource development program
and activities for capacity and capability trainings and seminars
2. Plans/Programs and Project Development Section
a. Prepares and submit Local Cooperatives Development Plans,
Programs and Projects for Integration in the Comprehensive
Development Plan and Annual Investment Plan of the Local
Government Unit.
b. Prepares and Submit Annual Development Plan, Annual
Supplies Procurement Plan (ASPP) and Project Procurement
and Management Plan (PPMP) of the office.
c. Assists the cooperatives in the preparation of Project
proposals/designs for livelihood development projects
d. Conducts regular monitoring and evaluation of implemented
projects and activities
e. Prepares and maintains management information system (MIS)/
data banking
f. Prepares and submits periodic accomplishment reports
4. Cooperatives Extension Workers (CEW)

a. Assist in the formation, organization and institutionalization of
cooperatives
b. Assist in the preparation and completion of documentary
requirements for Livelihood Support Projects in the assigned
barangay
c. Assist in the preparation and completion of annual reportorial
requirements of cooperatives for submission to the Cooperative
Development Authority
d. Assist in the Conduct of Training and Seminars for cooperatives
e. Prepares and submits periodic accomplishment reports
f. Conducts monitoring and evaluation of Livelihood Projects and other
related programs and activities
g. Monitor the repayment status of Soft-loan Livelihood Projects
292
LIST OF SERVICES
Availing of Assistance on Cooperatives Formation, Organization,

294
Registration and Management
Availing of Technical and Livelihood Assistance for Cooperatives and 295
Sectoral Groups
Availing of Assistance in the Preparation of Project Proposals and Designs 296
293
1. Availing of Assistance on Cooperatives Formation, Organization,
Registration and Management
Provision of hands-on Assistance for new prospective primary cooperatives and other
Sectoral Groups in terms of group formation, completion of documentary requirements for
registration and capacity/capability enhancement organizational strengthening
Office or Division: City Cooperatives Development Office

Type of Transaction: Client to Government ; Government to Government
Who may avail: Primary Cooperatives and other Sectoral Groups
Letter Request addressed to the office of

From Client and Submit to City Coop Office
the City Cooperatives Officer.

CLIENT STEPS
City Coop
1. Verbal and/or
Office
Submit Letter
officially None 1 day Clientele
Request to
Received
CCDO
Request
1 day
For Completion of
Documentary
CCDO CCDO Staff –
2. CCDO informs Requirements Two
provides list Cooperative
clientele of initial None (2) weeks
of initial Development
requirements
Requirements Specialist
For
Trainings/Seminars-
as scheduled
TOTAL None
294
2. Availing of Technical and Livelihood Assistance for Cooperatives and
Sectoral Groups
Technical Assistance includes provision of Mandatory Trainings and other appropriate

seminars for Primary Cooperatives and other Sectoral Groups.
Provision/Extension of Livelihood Financial Assistance to Primary Cooperatives and

other Sectoral Groups in the form of Soft-Loan or Grant Packages

Type of Transaction: Client to Government
Who may avail: Primary Cooperatives and other Sectoral Groups
Letter Request addressed to the City Mayor
with Board of Directors Resolution for From Client and submits to Mayor’s Office
assistance
Letter Request with Board of Directors
From Client
Resolution for Livelihood Assistance
CLIENT STEPS
1. Submit Letter Mayor’s
Request w/ BOD Office Mayors’ Office
None 1 day
Resolution to the Receipt of Receiving Clerk
Mayors’ Office Letter
2. Mayor Mayor’s
Approves/Disapprov Office Review None 1 day Mayors’ Office
es Request and Action
Mayor’s
3. Mayors’ Office Office
forward Request to forwarded None 1 days Mayors’ Office
CCDO. Request to
CCDO
CCDO
4. Follow-up Letter CCDO Staff –
follows-up None Once a week
Request Admin Aide I
Request
CCDO
5. Conduct of Actual informs Client CCDO Training
None As scheduled
Intervention of Status Team
Request
CCDO
6. CCDO Assists &
informs/ CCDO Staff –
Facilitates
facilitate Cooperative
Completion of None Two (2) weeks
Client on the Development
Documentary
Documentary Specialist
Requirements
Requirements
TOTAL
295
3. Availing of Assistance in the Preparation of Project Proposals and
Designs
Provision of Direct Assistance for Project Development, Re; Preparation of Project

Proposal and Designs

Type of Transaction: Client to Government
Who may avail: Primary Cooperatives and the other Sectoral Groups
Letter Request w/ BOD Resolution for
From Client and submit to CCDO
Technical Assistance
CLIENT STEPS
CCDO official 1 day Clientele
1. Submit Letter Receipt of
None CCDO Staff
Request to CCDO Letter 1 day
Request Receiving Clerk
CCDO
secures Basic
2. CCDO prepares information City Cooperative
Project and prepares None 2 weeks Development
Proposal/Design Project Officer
Proposal/
Design
TOTAL None
296

feedback through digoscitycoopdevelopmentoffice@gmail.com or
tabasa_f@yahoo.com or Call through CP Mobile No. 0939-513-
0385/ 0999-535-5085
Establish Feedback Information System via electronic means and

How feedbacks are
periodically browse gmail and email addresses
processed?

submit your letter of complaint directly to the City Cooperatives
Development Office
How complaints are Activate/ Functionalize grievance mechanism by establishing
processed? mediation and conciliation committee
digoscitycoopdevelopmentoffice@gmail.com or
Contact Information tabasa_f@yahoo.com or Call through CP Mobile No. 0939-513-
0385/ 0999-535-5085
297
CITY LEGAL OFFICE
CITIZEN’S CHARTER
298
I. Mandate: The City Legal Officer is the Chief Legal Counsel of the Digos City
Government. As such, it is tasked to represent the local government unit and
to advise the City and other City Officials in any litigation or matter under
Section 481 of the Local Government Code of 1991.
II. Vision: The City Legal Department’s vision is to be the standard of quality
legal service, pursuer of justice and champion of the rule of law.
III. Mission: The City Legal Department’s mission is to provide excellent,

professional, ethical and efficient legal services to the Mayor, the City Council
and other City Officials in relation to their official duties and functions.
IV. Core Values:

The City Legal Department, in all its dealings, abides by the following core
values representing the office LEGAL, to wit:
L – aw E –xcellence G–ood Governance A –ccountability L – eadership
V. Services Offered:
The City Legal Department offers the following services, to wit:
1. Filing of Administrative Complaint

2. Free Legal Advice
2. Render Legal Opinion
299
LIST OF SERVICES
Filing of Administrative Complaints 301
Free Legal Advice 302
Render Legal Opinion 303
300
I. FILING OF ADMINISTRATIVE COMPLIANTS
For the filing of administrative complaints against Digos City Government Officials and
employees.
Office or Division: City Legal Office

Type transaction: G2C- Government to Citizen
Who may avail: All
Affidavit Complaint duly verified Client
pursuant to 2017 Rules on
Administrative Cases in the Civil
service
Supporting Documents/ Record Client
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
Submit the required Receive the None 20 minutes Receiving clerk
documents to required of the City Legal
Receiving table documents and Office
check for
completeness
TOTAL NONE 20 Minutes
301
II. FREE LEGAL ADVICE
The City Legal Department gives Free legal advice to Digos City constituents. The
client will register at the receiving clerk, and will then be interviewed by an assigned
legal researcher. After the interview, the client will be endorsed by the Legal researcher to
the Legal Officer for legal advice.
Office or Division City Legal Office

Classification Complex
Type transaction G2C- Government to Citizen
Who may avail Digos City Constituents
NONE Not Applicable
Client Steps Agency Action Fees To Processing Person
Be Paid time Responsible
Registration in Log Book Referral of None 5 minutes Receiving
assignment clerk of the
City Legal
Office
Interviewed Interview of client None 15 minutes Legal
Researcher
Evaluation of None 10 minutes Legal
Request and/ or Researcher
assignation
Rendering of None 30 minutes City Legal
Legal advice Officer
302
III. RENDER LEGAL OPINION
For requests seeking legal opinion, the concerned party must submit a written request
with supporting documents and endorsement from the Office of the City Mayor.
Office or Division City Legal Office

Type transaction G2G- Government to Government
Who may avail City Officials and employees
Checklist of Requirements Where to Secure
Formal request for Legal Opinion Client
Supporting Documents/ Record Client

Client Steps Agency Fees To Be Processing Person
Action Paid time Responsible
Submit the required Receive the None 20 minutes Receiving
documents to Receiving required clerk of the
table documents City Legal
and check for Office
completeness
303

How to send feedback Submit a feedback and drop it at the designated drop
box located in the Office of the City Legal.
How feedbacks are processed The feedback box is collected and opened by the
relevant office
How to file a complaint File a complaint with the Office of the City Legal
How complaints are processed The concerned office will evaluate the complaint and
start the investigation
Contact Information FB page: Digoscity Legaloffice
Email add: digoscitylegal@gmail.com
304
PUBLIC EMPLOYMENT SERVICE OFFICE
CITIZEN’S CHARTER
305
I. Mandate
To carry out full employment and equality of employment opportunities for all,
and for this purpose, to strengthen and expand the existing employment
facilitation service machinery of the government particularly at the local levels
there shall be established in all capital towns of provinces, key cities, and other
strategic areas a Public Employment Service Office, hereinafter referred to as
"PESO", which shall be community-based and maintained largely by Local
Government Units (LGUs), Non-Government Organizations (NGOs).
Community Based Organization (CBOs), Universities and Colleges, Technical
and Vocational Institutions, as well as those institutionalized by virtue of
legislative actions of local government units. The PESOs shall be linked to the
regional offices of the Department of Labor and Employment (DOLE) for
coordination and technical supervision, and to the DOLE central office, to
constitute the national employment service network.
II. Vision
An effective, efficient and multi-service facility with dedicated, God-fearing and
empowered people committed to serve and achieve a socially and
economically active and progressive community. Making Digos a city of choice
to live, dwell and stay.
III. Mission
To facilitate, promote and provide employment opportunities and other services
to jobseekers, employers and stakeholders through effective collaboration with
government and non-government entities.
IV. Service Pledge

We, the Public Employment Service Office, are devoted and resolved to
perform in an effective manner on time, with the utmost respect and
commitment, in order to meet the demands of the public and go above and
beyond their expectations.
We will continue to provide the greatest service through collaboration between

all department employees through:
 Providing the public with high-quality services in compliance with the

guidelines and deadlines outlined in our service standards;
 Providing a variety of platforms, such as service centers, hotlines, and
social media sites, to address public issues and provide information to
clients about our services;
 Attending to all applicants or parties making requests who are present at
the office before the conclusion of regular business hours and during lunch
break;
 Ensuring that we respond as promptly as possible to our clients' demands,
without exception, and that we patiently and equitably manage each
transaction in accordance with our Code of Ethics.
306
LIST OF SERVICES
Central/Head Office
Internal Services
309-311
Special Program for Employment of Students Local Recruitment Activity (SRA)
and Special Recruitment Activity (SRA)
Job Fair
Regional/Field Office External Services 313-315

Government Internship Program Tulong Panghanapbuhay sa Ating
Disadvantaged/Displaced Workers (TUPAD) Skills Training
307
Central/Head Office
Internal Services
308
1. Special Program for Employment of Student (SPES)
Special Program for Employment of Students (SPES) is DOLE’s youth employment-

bridging program which aims to provide temporary employment to poor but deserving
students, out-of-school youth, and dependents of displaced or would-be displaced workers
during summer and/or Christmas vacation or any time of the year to augment the family’s
income to help ensure that beneficiaries are able to pursue their education.
Office or Division: Public Employment Service Office
Type of
G2C, G2G
Transaction:
Students or Out-of –School youths of Digos City
Must be at least 15 and not more than 30 years old during implementation
Must not be a graduate of any college degree
Who may avail:
Must not have failing grade
Combined net after tax of parents including his/her own, if any does not
exceed regional poverty threshold
 2 pcs Passport size I.D picture with white Photo studios
background
 Bio-Data
 Birth Certificate PSA or Civil Registrar’s Office
 Latest Grades School Registrar
 Out-of-School certification from barangay (for OSY) Barangay Hall
 Barangay Certification of Indigency/Low Income Barangay Hall
 Online SPES registration www.spes.dole11portal.org
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
 Submit required Receive the required 10 Mins
documents at documents and check for
PESO Digos completeness
 Create SPES Check applicant’s online 2 Hours

account through registration
SPES portal
(Online None PESO Manager,
registration) Check applicant’s complete 2 Hours PESO Staff,
requirements uploaded online DOLE Labor
 Upload SPES Employment
requirements Refer and place SPES for Officer
online vacancy and finalize list of 1 day
qualified applicants
 Wait for approval
and validation of Conduct orientation with
online registration DOLE 4 Hours
 Basic Orientation Endorse SPES beneficiaries

to assigned office; monitoring 20 days
 Deployment to
assigned office
21 Days, 8
TOTAL None Hours and 10
Mins
309
2. Local Recruitment Activity (LRA) & Special Recruitment Activity (SRA)
Overseas, Local Recruitment Activity and Job Fair is exclusively designed for the
recruitment of only one requesting company in a day. Our office will provide a venue for
recruitment and shall help with the facilitation and invitation of applicants.

Type of Transaction: G2C
Who may avail: Jobseekers/Unemployed/Overseas Workers
 Resume/Bio-Data Client
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
 Inquire at PESO Digos Logbook 5 mins
for possible schedule
of LRA/SRA
 Submit resume/bio- Received the 1 day

data at PESO Digos document/s
 Orientation and pre- Refer interested None 2 days PESO Manager,

qualifying interview applicants to the PESO Staff,
hiring Agency/Company
agency/company Recruitment Officer
15 days
 Wait for the recruiting Monitoring and
agency/company’s placement of
response regarding applicants
application
18 days and 5
TOTAL None
mins
310
3. Job Fair
A career fair and recruiting event in which employers and recruiters meet with potential
employees and where job seekers find more about job vacancies at potential employers.

Type of Transaction: G2C, G2B, G2C
Who may avail: Jobseekers/Unemployed/Overseas Workers
 Resume/Bio-Data Client
 Application Letter
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
 Registration Data profiling 5 mins
 Choose preferred Validation 10 mins

position in the job PESO Manager,
vacancies PESO Staff, (DOLE)
None Labor Employment
 Submit resume to Refer applicants 5 mins Officers,
preferred employer Agency/Company
Recruitment Officer
 Interview Monitoring of hired 10 mins
on the spot
applicants
TOTAL None 30 mins
311
Regional/Field Office
External Services
312
4. Government Internship Program (GIP)
Government Internship Program (GIP) provides three to six (3-6) month’s internship
opportunity for high school, technical-vocational, or college graduates who wants to
pursue a career in public service in either local or national government.

Type of Transaction: G2C, G2G
Who may avail: Fresh Graduates
 Transcript of Records for college students or School registrar
Form 137 for high school graduates, or
Certificate of Graduation in case of voc-tech
graduates.
 Certificate of Indigency from the Barangay Barangay Hall

CLIENT STEPS
 Submit required Receive the 10 Mins
documents at PESO required
Digos documents and
check for
completeness
 Wait for approval of Endorse 3 Days

application applicants to
DOLE; Contract PESO Manger,
signing of None PESO Staff and
approved and DOLE Labor
qualified Employment Officer
applicants
 Basic orientation Conduct 4 Hours

orientation with
DOLE
 Deployment Endorse 3 Months

applicants to
assigned office;
monitoring
3 Months, 3
TOTAL None days, 4 Hours
and 10 Mins
313
5. Tulong Panghanapbuhay sa Ating Disadvantaged/Displaced Workers
(TUPAD)
A community-based package of assistance that provides emergency employment for

displaced workers, underemployed and seasonal workers, for a minimum period of 10
days, but not to exceed a maximum of 30 days, depending on the nature of work to be
performed.

Who may avail: Displaced/Disadvantaged/Unemployed Workers
 Photocopy of Valid I.D. Any government issued I.D.
 Photocopy of Insurance Remittance centers such as Palawan, RD
Pawnshop, MLhuillier
CLIENT STEPS
 Inquire at PESO Digos Logbook 5 mins
 Comply and submit Receive the 1 day

required documents required
documents and
check for
completeness PESO Manager,
None PESO Staff, DOLE
 Signing of Contract Verification 1 day Labor Employment
Officer
 Basic orientation Conduct 4hrs
orientation with
DOLE
 Deployment Endorse to 15 days

assigned office or
barangay and
monitor
17 days and 5
TOTAL None
mins
314
6. Skills Training
Community-based Training for Enterprise development Program is primarily addressed

to the poor and marginal groups, those who cannot access, or are not accessible by
formal training provisions. They have low skills, limited management abilities, and have
few economic options. They have no access to capital – most of them are unqualified for
formal credit programs. The program goes further than just mere skills training provision.
It is purposively designed to catalyzed the creation of livelihood enterprises that shall be
implemented by the trainees, immediately after the training. Likewise, it is designed to
assist partner agencies such as LGUs, NGOs, people organizations and other agencies
organizations with mission to help the poor get into productive undertakings to help
themselves and their communities.

Who may avail: General Public seeking for a skills training
 Duly Accomplished Learner's Profile PESO Digos

FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
 Profiling of Learners Validation and 1 week
verification of
interested profiled
learners
 Orientation and Conduct orientation 4 hrs

schedule of training with TESDA None PESO Manager,
PESO Staff, TESDA
 Actual Training Training of specific 2 months
specializations by
TESDA
 Completion TESDA awarding of 4 hrs

Certificates Certificates to
graduates of training
2 months, 1
TOTAL None week and 8
hrs
315

How to send a feedback? feedback through Call or Text 0991-206-2464 or email us at
digoscitypeso@gmail.com
How feedbacks are Answer feedback and queries through text and call
processed?

visit directly to the Public Employment Service Office
How complaints are Take action regarding identified complaint and establish
processed? communication for timely updates.
Call or text 0991-206-2464, or please email at

Contact Information
digoscitypeso@gmail.com
316
OFFICE OF CITY CIVIL REGISTRAR
CITIZEN’S CHARTER
317
I. Vision:
A systematic and efficient recording of registrant's important events by the City Civil
Registrar for the elimination of doubtful and erroneous entries of facts surrounding
the registrants full identity and status towards social, economical and political
upliftment.
II. Mission:
We, the public servant from the Office of the Civil Registrar commit;
1. to conduct a systematic and efficient recording of a registrants important events

2. to create an atmospheric of sincer and dedicated public servants in the delivery of
public servant in the delivery of public service.
3. to keep records of births, marriages and deaths with utmost confidentiality and
accuracy.
4. to update the Philippine Statistics Authority new recordings of births, marriages
and deaths other registrants important events of a registered individual.
318
LIST OF SERVICES
Frontline Services
Registration of Birth 321
Registration of Death 323

Registration of Marriage 325
Applying for Marriage License 326

Issuance of certified copy of birth, marriage and death certificate
and other civil registry documents 327
Correction of Clerical Error and Change of First Name 328

Correction in the entry on the day and/or month in the date of birth and gender 329
Registration of Legal Instruments 330
Internal Services
Coding of Birth, Marriage and Death 332

Indexing of Record Book (Computer encoded) 332
Recording of Vital Event Documents 333
319
Frontline Services
320
1. Registration of Birth
Registration of Birth Certificate (on-time or late) pursuant to RA 3753
Office or Division: Office of City Civil Registrar

Below 30 days after Birth
Records Section (birth occurred in hospital)
Hospital prepared birth certificate (birth
occurred in hospital)
Barangay midwife certification (birth occurred Barangay Health Center (birth occurred in the house)
in the house)
Government Issued I.D./Cedula of father (if not
Father of the child
married)
Marriage Contract of Parents Father/Mother of the child
After 30 days of Birth
Records Section (birth occurred in hospital)
Hospital prepared birth certificate (birth
Barangay midwife certification (birth occurred Barangay Health Center (birth occurred in the house)
in the house)
Government Issued I.D./Cedula of Father (if not
Father of the child
married)
PSA Negative Verification Result Philippine Statistics Authority (PSA)
Marriage Contract of Parents Father/Mother of the child
Affidavit of Two Disinterested Person (for late
Notary Public
registration)
Immunization record Barangay Health Center
Baptismal Certificate (if applicable) Religion of the Child
AGENCY PERSON
CLIENT STEPS FEES TO BE PAID PROCESSING TIME
ACTION RESPONSIBLE
Administrative
Check, Verify Php 20.00 -
1. Submit 15 minutes for Aide VI
documentary Regular
requirements Regular
requirements Registration
Registration
(if Not Married)
Process the Administrative
application Aide IV
P200.00-
3. Present the Official 10 days acknowledgement
10 days posting
Receipt & claim posting on P100.00- legal
period for delayed Administrative
registered birth conspicuous instrument
Registration Aide I
certificate place.
321
Can claim the P50.00- 30days (Administrative
late birth but not more than Order No. 1 s.
certificate on six (6) months 1993 Rule 13)
the 11th day after birth
onward.
P100.00- 6
months but not
more than one (1)
year after birth
P200.00- 1 year
and above after
birth
TOTAL
322
2. Registration of Death
Registration of Death Certificate (on-time or late) pursuant to RA 3753
Office or Division: Office Of City Civil Registrar

Below 30 days after Death
Hospital prepared death certificate (birth Records Section (death occurred in hospital)
Barangay midwife certification (death occurred

Barangay Health Center (death occurred in the house)
in the house)
Birth Certificate/Marriage Certificate/
Nearest kin of the deceased
Government Issued I.D. of the deceased
After 30 days of Death
Hospital prepared birth certificate (death Records Section (death occurred in hospital)
Barangay midwife certification (death occurred

in the house)
Barangay Health Center (death occurred in the house)
Government Issued I.D of the informant Informant
PSA Negative Verification Result Philippine Statistics Authority (PSA)
Affidavit of Two Disinterested Person (for late
Notary Public
registration)
Religious Rights (for delayed registration) Religion Church of the deceased
Documentary evidence of death (pictures of
Informant
the burial, gravestone)
AGENCY PERSON
ACTION RESPONSIBLE
P50.00- for not Administrative
1. Present Check, Verify later than 30 days 15 minutes for Aide VI
requirements documentary after death Regular
(house case only) requirements Registration
P100.00- after 30 Administrative
2. Death Certificate days but not more Aide IV
Signed by a City Health than 1 year after 10 days posting
Government Office death period for delayed
Doctor Registration Administrative
Process the P200.00-for more (Administrative Aide I
application than one(1) year Order No. 1 s.
4. Claim Death 10 days and above after 1993 Rule 13)
Certificate posting on death
323
conspicuous
place.
Can claim the
late birth
certificate on
the 11th day
onward. (Late
Registration)
TOTAL
324
3. Registration of Marriage
Registration of Marriage Certificate (on-time or late) pursuant to RA 3753

Who may avail: General Public solemnized in Digos City
Not Later than 15 days For Marriage License
Solemnizing Officer
Marriage Contract from the Solemnizing Officer
Not Later than 30 days for Article 34 and
PD1083
Solemnizing Officer
Marriage Contract from the Solemnizing Officer
subscribed by Lawyer
Affidavit of Corroboration and Cohabitation
(for Article 34)
Notary Public
Marriage Contract from Solemnizing Officer
duly subscribed (for Article 34)
Solemnizing Officer
For Late Registration
Affidavit of Two Disinterested Person (for late Notary Public

registration)
Philippine Statistics Authority (PSA)
PSA Negative Verification Result
AGENCY PERSON
ACTION RESPONSIBLE
Check, Verify P20.00- regular
1. Submit
documentary registration
Requirements
requirements
Administrative
2. Secure order of Provide Order Aide VI
P50.00-more than 15 minutes for
payment of Payment
30 days grace regular registration
Process the
3. Pay prescribed fees period
application Administrative
10 days posting
10 days Aide IV
P100.00- after 30 period for delayed
posting on
days but not more Registration
conspicuous
4. Present Official than 1 year after (Administrative
place. Administrative
Receipt (O.R) & death Order No. 1 s.
Can claim the Aide I
claim the 1993 Rule 13)
late birth
registered P200.00-for more
certificate on
marriage contract than one (1) year
the 11th day
and above after
onward. (Late
death
Registration)
TOTAL
325
4. Applying for Marriage License
A marriage license is required before marriage is solemnized

Male and female who want to get married at least 18 years of age and either
Who may avail:
one of them is resident of Digos City
Certificate of Pre-marriage counseling Population Commission Office (PopCom)
Photocopy of Birth Certificate of contracting
Applicant
parties
Tree Planting Certificate City Environment and Natural Resources Office (CENRO)
PSA Death Certificate of Spouse
Philippine Statistics Authority (PSA)
(widow/widower only)
Cedula and Government Issued ID City Treasurer’s Officer (CTO) / Barangay Hall / Applicant
Parental Consent/Advice Form (25 years
below only) issued from this Office
Office the City Civil Registrar (OCCR)
Legal Capacity to Contract Marriage (foreigner
applicant only)
Foreign Embassy
Court Decree (if Divorced or Annulled) Local Court
AGENCY PERSON
ACTION RESPONSIBLE
Check, Verify Php 150.00 - both
1. Submit documentary parties are from
Requirements requirements Digos City
Provide
2. Secure order of
Order of Php 200.00- if one of
payment
Payment the applicant is not
3. Pay the Process the resident of Digos City 15 minutes
corresponding fees application Computer
Php 2.00- Marriage Operator I
License Fee
10 days posting
10 days
P50.00- Service Fee period for delayed
posting on
Registration Administrative
conspicuous
4. Claim the marriage P50.00-Marriage (EO no. 209 art. Aide I
place.
license on the 11th Authentication 17)
Can claim the
day after the date
late birth
of application P500.00 - Foreign
certificate on
Applicant
the 11th day
onward.
P500.00 - Legal
Capacity
TOTAL
10
326
5. Issuance of certified copy of birth, marriage and death certificate and other civil
registry documents
Civil registry documents can be availed of

Who may avail: General Public (Registered at City of Digos)
Information of the requested document
(Complete Name, date of birth/date of Requesting party
marriage/date of death)
Proof of Identification for the owner/heir of
Requesting Party
the document
Authorization Letter/Special Power of
Attorney (SPA) with Valid I.D. for duly Requesting Party / Notary Public for SPA
authorized representative
AGENCY PERSON
ACTION RESPONSIBLE
1. Submit data to the Check, Verify

frontline clerk for documentary
verification requirements
P50.00- for local
Administrative
certification and
2. Secure Order of Aide VI
authentication
payment Process the
requested Administrative
P30.00- documentary 15 minutes
Pay at City documents Aide IV
stamp
Treasury
Released to Administrative
P200.00- for abroad
3. Present Receipt requesting Aide I
certification
and Claim the party
requested requested
document certified true
cope
TOTAL 15 minutes
327
6. Correction of Clerical Error and Change of First Name
Based on RA 9048

Who may avail: General Public (Resident and Non-resident of Digos City)
Government Issued I.D . Petitioner
PSA copy of Birth/Death/Marriage certificate Philippine Statistics Authority (PSA)
Cedula City Treasurer’s Office (CTO)
Baptismal/Voter’s Certification/NBI
clearance/Police Clearance
Religion/COMELEC/NBI/Police
1. Submit the initial

Check, Verify
requirements for
documentary
verification from
requirements
Civil Registrar
2. Secure Order of
Provide Registration
Payment/
Order of Officer II
Certificate of
Payment Php 1000.00-filing fee
Indigency
Php 100.00-service fee Asst.
Process the 15-30 minutes
Php 10.00- legal fee Registration
3. Pay prescribed fee requested
Officer
documents
4. Present O.R. & Provide
Administrative
claim docs Claim Stub
Aide I
5. Mail all accepted
Pending
documents to PSA
approval
Main Office (legal
from 4
division) for
months to 1
Approval of
year
petition
TOTAL 15-30 minutes
328
7. Correction in the entry on the day and/or month in the date of birth and gender
Based on RA 10172

Who may avail: General Public (Resident and Non-resident of Digos City)
Government Issued I.D. Petitioner
PSA copy of Birth/Death/Marriage certificate Philippine Statistics Authority (PSA)
Cedula City Treasurer’s Office (CTO)
Medical Record Hospital/Clinic
Medical Certificate Government Physician
School Record(elementary) Petitioner’s Elementary/Secondary school
Baptismal Religion of Petitioner
Other additional supporting documents Petitioner
NBI Clearance/Police Clearance NBI/Police
Affidavit of Non-Employed/Certificate of
Notary Public/Employer
Employment
AGENCY PERSON
ACTION RESPONSIBLE
Check, Verify
1. Submit the
documentary
requirements
requirements
Provide
2. Secure Order of
Order of Registration
Payment
Payment Php 3000.00 Officer II
Process the
3. Pay prescribed fee requested Php 100.00-service Asst.
15-30 minutes
documents fee Registration
4. Present O.R. & Provide Officer
claim documents Claim Stub Php 30.00-legal fee
5. Mail all accepted Administrative
Pending
documents to PSA Aide I
approval
Main Office (legal
from 6
division) for
months to 1
Approval of
year
petition
TOTAL 15-30 minutes
329
8. Registration of Legal Instruments
All legal documents pertaining to the civil status of a person must be registered

PSA Birth Philippine Statistics Authority (PSA)
PSA Marriage Certificate Philippine Statistics Authority (PSA)
CENOMAR of both parents Philippine Statistics Authority (PSA)
Affidavit of Legitimation Notary Public
Government Issued I.D. and letter of
Petitioner
Authorization
Affidavit of Admission of Paternity Notary Public
Government issued I.D. of father Petitioner
Government Issued I.D. of mother Petitioner
AUSF(Affidavit to Use the Surname of Father) Notary Public
AGENCY PERSON
ACTION RESPONSIBLE
P200.00-Legitimation
Check, Verify
1. Submit the P100.00-
documentary
requirements endorsement
requirements
P50.00-service fee 3 days upon the
Provide date of application
2. Secure Order of Registration
Order of P200.00-Legal
Payment Officer II
Payment Instrument
Process the P50.00- service fee 3 days upon the
3. Pay prescribed fee requested P100.00- date of application
Asst.
documents endorsement
Registration
Officer
P200.00-Legal 3 days upon the
Released
4. Submit O.R. and Instrument date of application
Petitioner’s
claim documents P50.00- service fee
Documents
P100.00-
endorsement
TOTAL 15-30 minutes
330
Internal Services
331
9. Coding of Birth, Marriage and Death
Vital Event coding for PSA reporting

CHECKLIST OF REQUIREMENTS G2C
Registered Birth, Marriage, Death Certificate OCCR Received Vital Events from Clients
AGENCY PERSON
ACTION RESPONSIBLE
Administrative
Write down Aide VI
1. Write down assigned
assigned codes to codes to all Administrative
None 1 day
vital even received Aide IV
document vital event
documents Computer
Operator I
TOTAL None 1 day
10. Indexing of Record Book (Computer encoded)
Index for ease of information

Who may avail:
Book of Records Records of Live Birth, Death Certificate, Marriage Certificate
AGENCY PERSON
ACTION RESPONSIBLE
1. Encode for
Encode for
indexing vital event Computer
indexing
documents from None 1 day Operator I
vital event
1949-present in a
documents
secured databased
TOTAL None 1 day
332
11. Recording of Vital Event Documents
Record received vital event documents at the records book

Who may avail:
Received Vital Event Documents Applicants
AGENCY PERSON
ACTION RESPONSIBLE
Asst.
Handwrite Registration
1. Handwrite Vital Vital Events Officer
Events in the in the None 1 day
Records books Records Administrative
books Aide I
TOTAL None 1 day
333

Forms are provided at the Office premises
You can send complaints thru the Email Address provided
Feedbacks are documented and processed for innovation of processing
How feedbacks are processed?
to improve services for client satisfaction
If you have complaint about this office's service delivery, please submit
How to file complaints? your letter of complaint directly to the Office Of City Civil Registrar
Or Email us in the contact information below
Complaints are subject for investigation and will be dealt with in
How complaints are processed?
accordance with the law
citycivilregistrardigos@gmail.com
Contact Information
334
DEPARTMENT OF THE INTERIOR AND
LOCAL GOVERNMENT
Office of the City Local Government
Operations Officer
CITIZEN’S CHARTER
335
I. Mission:
The Department shall promote peace and order, ensure public safety,
strengthen capability of local government units through active people
participation and a professional corps of civil servants.
II. Goals:
 Peaceful, safe, self-reliant and development-dominated communities;

 Improve performance of local governments in governance,
administration, social and economic development and environmental
management;
 Sustain peace and order condition and ensure public safety.
336
LIST OF SERVICES
Issuance of Certificate of Incumbency 338

Issuance of Certification for Scholarship 339
Issuance of Certification for CSC Eligibility 340
Processing for Request of a Copy of Masterlist of City, Brgy. & SK Officials 341
Processing for Request of Death Claims of the Barangay Officials 342
Endorsement of Request for Authority to Travel Abroad 344
337
1. Issuance of Certificate of Incumbency
Office or Division: Office of the City Local Government Operations Officer

Who may avail: Elective & Appointive Brgy. Officials
Certificate of Incumbency from the Punong Office of the Punong Barangay

Barangay
CLIENT STEPS
1. Client approaches
the staff, asks for
the service and The staff
submits the receives,
required explains and
None DILG Staff
document. The reviews the
concerned staff required
explains to client documents
and reviews the
15-20 minutes
document.
The staff
2. Concerned staff
start
prepares the None DILG Staff
processing
certification.
the request
CLGOO
3. CLGOO reviews,
reviews,
approves and
approves and None CLGOO
releases the
releases the
certification
certification
TOTAL None 15-20 minutes
338
2. Issuance of Certification for Scholarship

Who may avail: Elective & Appointive Brgy. Officials
Certification from the Punong Barangay

Office of the Punong Barangay
certifying that the concerned official is duly
elected/appointed
CLIENT STEPS
the staff, asks for
None DILG Staff
and reviews the
15-20 minutes
document.
The staff
2. Concerned staff
start
processing
certification.
the request
CLGOO
3. CLGOO reviews,
reviews,
approves and
releases the
releases the
certification
certification
339
3. Issuance of Certification for CSC Eligiblity

Who may avail: Elective & Appointive Brgy. Officials & SK Officials
Certification from the Punong Barangay

certifying that the concerned official has Office of the Punong Barangay
rendered at least one full term of service in
the barangay
CLIENT STEPS
the staff, asks for
None DILG Staff
and reviews the
15-20 minutes
document.
The staff
2. Concerned staff
start
processing
certification.
the request
CLGOO
3. CLGOO reviews,
reviews,
approves and
releases the
releases the
certification
certification
340
4. Processing for Request of Copy of Masterlist of City, Brgy & SK
Officials

Classification: Simple/Highly Technical
Type of Transaction: G2C/G2G
Who may avail: Local Officials/NGAs/NGOs/Private Sector & Others
Letter-request from the concerned office

From the concerned office/sector
sector indicating the purpose for acquiring
the list
CLIENT STEPS
the staff, asks for
the service and
The staff
submits the letter-
receive the None DILG Staff
request. The
letter-request
concerned staff
informs the
CLGOO.
15-20 minutes
The staff
2. Concerned staff
start
processing
document.
the request
CLGOO
3. CLGOO reviews,
reviews,
approves and
releases the
releases the
document.
certification
341
5. Processing for Request of Death Claims of the Barangay Officials

Who may avail: Barangay Officials
Application for Barangay Official’s Death CLGOO

Benefit Claim duly filled-up
Death Certificate duly certified by the LCR Local Civil Registrar
Marriage Certificate duly certified by the LCR
Local Civil Registrar
(If claimant is widow/widower)
Birth Certificate duly certified by the LCR (If
claimant is a son/daughter or sibling) Local Civil Registar
If Single, Birth Certificate of the Deceased (If
Local Civil Registrar
claimant is a parent)
Photocopy of Barangay Official’s Information
Sheet Barangay Hall
Oath of Office Barangay Hall
CLIENT STEPS
the staff and submits The staff
the required receives,
documents. The explains and
None DILG Staff
concerned staff reviews the
explains to client as required
well as informs the documents
CLGOO.
2. Concerned staff
reviews the
The staff start
submitted documents
processing the None DILG Staff
and prepares the
request
additional necessary 30 minutes
document.
3. CLGOO reviews and
approves both
The CLGOO
submitted and
reviews and
prepared documents
approves the None CLGOO
as well as informs
documents
the client about the
submitted
completeness of the
required documents.
342
4. CLGOO advises the
client to wait for the The CLGOO
announcement of the advises the
death claim approval client to wait None CLGOO
from the DILG Davao for the
del Sur Provincial announcement
Office.
5. CLGOO endorses
the submitted death The CLGOO
claim papers to the endorses the CLGOO
DILG Davao del Sur documents
Provincial Office.
343
6. Endorsement of Request for Authority to Travel Abroad

Who may avail: City & Barangay Officials / Functionaries & Employees of the LGU
Letter-request for Authority to Travel
From the requesting officials/functionaries/employees
addressed to DILG Secretary
Favourable Recommendation from the City
Mayor
Clearance from Money and Property
Office of City Accountant
Accountabilities
Affidavit of No Pending Case From the requesting officials/functionaries/employees
Office Order of the Designated OIC, in case
the concerned official is a local government Office of the City Mayor
department head
In case of Personal Trip. Duly Approved
Leave of Absence only. Office of the City Mayor
CLIENT STEPS
1. Client approaches the

staff, ask for the
The staff
service and submits
receive the
the required
required
documents. The None DILG Staff
documents
concerned staff
and inform
explains to client as
the CLGOO
well as informs the
CLGOO.
The staff
2. Concerned staff
reviews the
reviews the submitted
required 30 minutes
documents and
documents None DILG Staff
forwards the same
and forward
documents to the
the same to
CLGOO.
the CLGOO
The CLGOO
3. CLGOO reviews the reviews the
submitted submitted
documents. If found documents
complete. The and endorse
None CLGOO
CLGOO endorses the the same to
said papers to the DILG Davao
DILG Davao del Sur del Sur
Provincial Office. Provincial
Office
344

How to send a feedback? feedback through telephone no. (082) 272-0569 or email at
newdigoscitydilg@gmail.com
How feedbacks are

Feedback requiring answers are immediately forwarded to the
processed?
CLGOO for an appropriate action

How to file complaints? submit your letter of complaint directly to the Office of the
CLGOO, this city.
If you are not satisfied with our service, your written/verbal

How complaints are
complaint shall be immediately attended to by the concerned City
processed?
Local Government Operations Officer (CLGOO)
Telephone no. (082) 272-0569, email

Contact Information
newdigoscitydilg@gmail.com
345
D I G O S
PHILIPPINE NATIONAL POLICE- DIGOS

CITY DIVISION
CITIZEN’S CHARTER
346
D I G O S
I. Mandate
Republic Act 6975 entitled An Act Establishing the Philippine National Police
under a reorganized Department of the Interior and Local Government and
Other Purposes as amended by RA 8551 Philippine National Police Reform
and Reorganization Act of 1998 and further amended by RA 9708.
II. Vision
Imploring the aid of the Almighty, by year 2030, we shall be a highly capable,
effective and credible police service working in partnership with a responsible
community towards the attainment of a safer place to live work and do business.
III. Mission
To enforce the law, to prevent and control crimes, to maintain peace and
order, and to ensure public safety and internal security with the active support
of the community.
IV. Core Values

 Maka-Diyos (Pro-God)
 Makabayan (Pro-Country)
 Makatao (Pro-People)
 Makakalikasan (Pro-Environment)
347
D I G O S
LIST OF SERVICES
Issuance of National Police Clearance 349
348
D I G O S
1. ISSUANCE OF NATIONAL POLICE CLEARANCE

Is a nationwide issuance of police clearance thru online application which seeks to
improve the process for criminal records check.
Office or Division: PHILIPPINE NATIONAL POLICE- DIGOS CITY DIVISION

Classification: SIMPLE
Who may avail: Resident of Digos City
1. Two (2) valid issued ID
Any national government office
2. Reference Number
Paid Online Appointment
3. Official Receipt of payment City Treasurer’s Office

CLIENT STEPS
1. Online Registration Pnpclearance.ph
and Appointment (client’s initiative)
Php
Through
180.00 -
Landbank or Online
2. Payment Police
Paymaya or Registration – Police Officer III/
Clearance
Palawan 5-10 Minutes Police Staff
Php 50.00
3. Photo and Processing – Sargeant
NPCS biometric – City
Fingerprint Capture 3-5 Minutes
Digos Treasurer’s
Office
4. Release of
NPCS Digos
Clearance
Php
TOTAL 15 Minutes
230.00
349
D I G O S

In case of complaints/feedback, please contact:
How to send a feedback? Cellphone no: 09399240779, Email Address:
dcpsoperation@gmail.com or fb account: DIGOS NPCS
How feedbacks are Monday to Friday (8 am to 5 pm) – office in charge will assist and
processed? answer queries

How to file complaints? submit your letter of complaint directly to the Philippine National
Police- Digos City Division, this city.
How complaints are

Digos City Police Station Admin Section will look into it
processed?
Please contact:
Contact Information Cellphone no: 09985987034, Email Address:
dcpsoperation@gmail.com
350
BUREAU OF FIRE PROTECTION
CITIZEN’S CHARTER
351
I. Vision
The Office of the Secretary to the Sanggunian envisions to build a strong

community by promoting transparency through sound and responsive
legislation geared towards progress and sustainable development.
II. Mission
1. Maintain utmost integrity and excellence in the work place;
2. Observe a deeper sense of responsibility in the fulfillment of our duties and

functions;
3. Develops a fair and balance rapport with the clients and co-worker to
establish a harmonious working environment.
352
List of Services
354-355
Fire Safety Evaluation Clearance (FSEC)
356
Fire Safety Inspection Certificate for Occupancy (FSIC)
Fire Safety Inspection Certificate for New Business (FSIC) 358
Fire Safety Inspection Certificate for Business Renewal (FSIC) 360
353
1. FIRE SAFETY EVALUATION CLEARANCE (FSEC)
Office or Division: Bureau of Fire Protection

Simple Transaction (Transaction Processed within three (3) days)
Classification:
Complex Transaction (Transaction Processed within seven (7) days)
Type of
Government to Citizen (G2C); Government to Business Entity (G2B)
Transaction:
Who may avail: Owner, Contractor or Business Entity
1. Accomplished application form for
SEC/Unified Application Form Digos City Fire Station
(UAF)
2. Three (3) complete sets of the
following (Proposed Plan):
a. Architectural Documents;
b. Civil Documents;
c. Electrical Documents;
d. Mechanical Documents;
Signed and sealed by the Designer/Contractor
e. Plumbing Documents;
f. Electronics Documents;
g. Sanitary Documents; and
h. Fire Protection Documents.
3. Three (3) sets of Fire Safety
Compliance Report (FSCR), of Fire Safety Practitioner
necessary
4. One (1) set of Cost Estimates of
the building including labor cost
signed and sealed by the Signed and sealed by the Designer/Contractor
Designer/Contractor duly notarized
by the owner
AGENCY FEES TO BE PERSON
CLIENT STEPS PROCESSING TIME
ACTION PAID RESPONSIBLE
1. Fill-out and Receive and
Customer
submit the record Application
Ten (10) minutes Relations
application form application Fee: Php 200
Officer (CRO)
for FSEC/UAF documents
Assess the
2. Proceed to FCA Fire Code
for Fire Code Fees to be Fire Code
Ten (10) minutes
Fees (FCF) paid by the One-tenth of Assessor (FCA)
assessment client and one per centum
issue OPS (0.1%) of the
3. Pay the verified
assessed FCF Collect the estimated value Fire Code
amount payment and of the buildings Collecting
reflected in the but not more Ten (10) minutes
issue Official Assessor
Order of Receipt (OR) than Php (FCCA)
Payment Slip 50,000
(OPS)
4. Proceed to
CRO for the Release the
Five (5) minutes CRO
release of Claim Stub
Claim Stub
FORMULA Maximum of 3 days for Plan Evaluator
Evaluate and Verified the following type of Chief, Fire
issue estimated value building whose floor Safety
354
appropriate x area not exceed 1500 Enforcement
documents 0.001 square meter Unit (FSEU)
Payment should mentioned below: City/Municipal
be ≤ Php 1. Single dwelling Fire Marshal
50,000.00
residential building
not more than 3
storey
2. Commercial
buildings not more
than 2 storey
3. Renovation to a mall
with issued building
permit
4. Warehouse storing
non-hazardous
Maximum of seven (7)
days – for those
buildings/establishment
not mentioned above
5. Claim the FSEC Release
and Fire Safety FSEC and
Checklist/Notice Fire Safety Ten (10) minutes CRO
of Disapproval Checklist
(NOD) (NOD)
355
2. FIRE SAFETY INSPECTION CERTIFICATE FOR OCCUPANCY
(FSIC)

Classification:
Type of 1. Government to Citizen (G2C)
Transaction: 2. Government to Business Entity (G2B)
1. Accomplished application form
for
Digos City Fire Station
SEC/Unified Application Form
(UAF)
2. Endorsement from Office of
Office of the Building Official (OBO)
the Building Official (OBO)
3. Certificate of Completion Contractor / Business Entity
4. Three (3) sets of Fire Safety
Compliance and
Fire Safety Practitioner
Commissioning Report (FSCR)
if necessary
5. One (1) set of Cost Estimates
of the building including labor
cost signed and sealed by the Office of the Building Official (OBO)
Designer/Contractor duly
notarized by the owner
Customer
submit the record
Fifteen Ten (10) minutes Relations
application form application percent Officer (CRO)
for FSEC/UAF documents
(15%) of all
Assess the Fire fees charged
2. Proceed to FCA Code Fees to
for Fire Code by the Local Fire Code
be paid by the Government Ten (10) minutes
Fees (FCF) Assessor (FCA)
client and issue Unit (LGU)
assessment
OPS but no case
3. Pay the shall be
assessed FCF Collect the lower than Fire Code
amount payment and P500 Collecting
reflected in the Ten (10) minutes
issue Official Assessor
Order of Receipt (OR) (FCCA)
Payment Slip
(OPS)
4. Proceed to CRO Release the FORMULA
for the release All fees Five (5) minutes CRO
Claim Stub charged by
of Claim Stub
the LGU
x Maximum of 3 days for
Conduct of Fire Safety
0.15 the following type of
inspection and Inspector Chief,
Payment building whose floor
issue Fire Safety
should be ≥ area not exceed 1500
appropriate Enforcement
Php 500.00 square meter
documents Unit (FSEU)
mentioned below:
356
1. Single dwelling City/Municipal
residential Fire Marshal
building not
more than 3
storey
2. Commercial
buildings not more
than 2 storey
3. Renovation to a
mall with issued
building permit
4. Warehouse storing
non-hazardous
Maximum of seven (7)
days – for those
buildings/establishment
not mentioned above
5. Claim the FSEC
and Fire Safety Release
Checklist/Notice FSIC/NOD/NTC, Ten (10) minutes CRO
to Comply if occupied
(NTC)
357
3. FIRE SAFETY INSPECTION CERTIFICATE FOR NEW BUSINESS
(FSIC)

Classification:
SEC/Unified Application Form (UAF)
2. Certified true copy of valid Occupancy
Office of the Building Official (OBO)
Permit
3. Assessment of Business Permit
Digos City Assessor’s Office
Fee/Tax Assessment Bill from BPLO
4. Affidavit of Undertaking that there were
no substantial changes made on Owner / Business Entity
building/ establishment
5. Copy of Fire Insurance, if necessary Fire Insurance Company
6. Fire Safety Maintenance Report
Fire Safety Practitioners
(FSMR), if necessary
1. Fill-out and Receive and record Customer
submit the Ten (10)
application Relations
application form minutes
documents Officer (CRO)
for FSIC/UAF Fifteen percent
2. Proceed to FCA Assess the Fire (15%) of all fees
for Fire Code Code Fees to be charged by the Ten (10) Fire Code
Fees (FCF) paid by the client Local minutes Assessor (FCA)
assessment and issue OPS Government
3. Pay the Unit (LGU) but
assessed FCF no case shall be Fire Code
Collect the FCF and lower than P500
amount reflected Ten (10) Collecting
issue Official
in the Order of minutes Assessor
Receipt (OR)
Payment Slip (FCCA)
(OPS)
4. Proceed to
Customer
Relations Officer Release the Claim FORMULA Five (5)
All fees CRO
(CRO) for the Stub minutes
charged by the
release of Claim LGU
Stub x
0.15 Maximum one
Fire Safety
Payment (1) day-with
Inspector Chief,
Conduct of should be ≥ valid FSIC for
Php 500.00 Fire Safety
inspection and occupancy;
Enforcement
issue appropriate Maximum
Unit (FSEU)
documents three (3) days-
City/Municipal
with valid FSIC
Fire Marshal
for occupancy
358
5. Claim the FSEC
and Fire Safety Ten (10)
Release FSIC/NTC, CRO
Checklist/Notice minutes
to Comply (NTC)
359
4. FIRE SAFETY INSPECTION CERTIFICATE FOR BUSINESS
RENEWAL (FSIC)

Classification:
SEC/Unified Application Form Digos City Fire Station
(UAF)
2. Assessment of Business Permit
Digos City Assessor’s Office
Fee/Tax Assessment Bill
3. Copy of Fire Insurance, if
Fire Insurance Company
necessary
4. Fire Safety Maintenance Report
Fire Safety Practitioners
(FSMR), if necessary
Customer
submit the record
Ten (10) minutes Relations
application form application
Officer (CRO)
for FSIC/UAF documents
Assess the Fire
2. Proceed to FCA Code Fees to Fifteen
for Fire Code Fire Code
be paid by the percent (15%) Ten (10) minutes
Fees (FCF) Assessor (FCA)
client and issue of all fees
assessment charged by
OPS
3. Pay the assessed Collect the FCF the Local
Government Fire Code
FCF amount and issue Collecting
reflected in the Unit (LGU) but Ten (10) minutes
Official Receipt no case shall Assessor
Order of Payment (OR) (FCCA)
Slip (OPS) be lower than
4. Proceed to P500
Customer
Relations Officer Release the FORMULA
All fees Five (5) minutes CRO
(CRO) for the Claim Stub
charged by the
release of Claim
LGU
Stub
x
0.15 Maximum three (3)
Fire Safety
Payment days- for
Conduct of Inspector Chief,
should be ≥ establishment with
inspection and Fire Safety
Php 500.00 expired FSIC or with
issue Enforcement
noted violations
appropriate Unit (FSEU)
included in the
documents City/Municipal
negative list
Fire Marshal
5. Claim the FSEC
and Fire Safety Release
Ten (10) minutes CRO
Checklist/Notice FSIC/NTC,
to Comply (NTC)
360
How to send feedback? Answer the Customer Satisfaction Survey Form and drop it at the
designated drop box in front of the Customer Relations Officer
Every Friday, the Customer Relations Officer opens the drop box
and compiles and records all feedbacks submitted.
Feedback requiring answers are forwarded to the relevant

officers and they are required to answer within three (3) days of
How feedbacks are
the receipt of the feedback.
processed?
The answer of the office is then relayed to the citizen.
For inquiries and follow-ups, clients may contact the following:

digosfirestation@gmail.com / (082) 553-9106 / 09198588656
Answer the Customer Satisfaction Survey Form and drop it at the
designated drop box in front of the Customer Relations Officer.
Complaints can also be filed via telephone or e-mail. Make sure to

provide the following information:
How to file complaints?  Name of person being complained
 Incident
 Evidence

The Customer Relations Officer opens the complaints drop box
on a daily basis and evaluates each complaint.
Upon evaluation, the CRO shall start the investigation and

forward the complaint to the relevant office for their explanation.
How complaints are
The CRO will create a report after the investigation and shall
processed?
submit it to the City Fire Marshal for appropriate action.
The CRO will give the feedback to the client.

CINSP JEANNY S CALVARIO
Contact Information
(082) 553-9106 / 09198588656
digosfirestation@gmail.com
361
MRP-TDD DIGOS COORDINATING
COMMITTEE AND TECHNICAL
WORKING GROUP OFFICE
CITIZEN’S CHARTER
362
I. Mandate
The Mindanao Railway Project: Tagum-Davao-Digos, being a factor for socio-
economic development and growth, under the build build build program of the
Duterte Administration, covered by Memorandum of Agreement dated March
8, 2019 and its Addendum dated September 21, 2019, shall be part of the
infrastructure program of the government and, as such, shall remain in and
under government ownership during its existence. It must be administered with
the view of serving the interests of the public by providing them the maximum
of service and, while aiming at its greatest utility by the public, the economy of
operation must be ensured so that service can be rendered at the minimum
passenger and freight prices possible.
II. Vision
MRP-TDD aims to connect key cities in Mindanao, particularly Davao, General
Santos, Cagayan de Oro, Iligan, Cotabato, Zamboanga, Butuan, Surigao, and
Malaybalay. The LGU Digos has manifested its desire to support and assist
DOTr in the implementation of the project by way of facilitating the acquisition
of the affected lots and improvements found thereon, including documentation
of the property transfer, and other activities necessary or ancillary to site
acquisition and relocation.
III. Mission
MRP-TDD aims to establish a suburban commuter rail from Tagum City to
Digos City. This project is intended to reduce travel time (from six hours to
about two hours from Tagum to Digos), lower fares, increase trip frequency,
and serve more passengers with a forecast demand of 120,000 passenger trips
in its first year of operations. It also intends to make Mindanao commuters shift
to a more efficient and effective mode of mass public transport.
IV. Core Values

MRPTDD Digos CC & TWG Office upholds: Integrity (We are honest, we speak
the truth, and we walk the talk); Professionalism (We believe in and practice
meritocracy; we aspire for the highest standard of excellence and service);
Independence (We believe in and practice transparency, accountability, and
fairness).
363
LIST OF SERVICES
Claim / Receive NOTs, RFDs, OTBsClaim / Receive Location Map/ Sketch 365
Plan
Submission of Requirements
Signatory for Subdivision Plan 366
Scheduling for Inspection / Validation Complaints / Grievances

Drafting of DOAS
Data Filling for Expropriation
367
PAPs Payment
364
1. Claim / Receive NOTs, RFDs, OTBs
Project Affected Persons' acceptance/receipt of the Notice Of Takings, Request For

Donations, and Offer To Buys
Office or Division: MRP-TDD Digos CC & TWG Office

Type of Transaction: G2C – Government to CItizen
Who may avail: Project Affected Persons (PAPs) and Informal Settler Families (ISFs)
Valid ID's / SPA Any national agency
CLIENT STEPS
Present valid ID and Release of NOTs, Administrative Aide

None 5-10 Minutes
sign on receipt RFDs, OTBs 1
TOTAL None 5-10 Minutes
2. Claim / Receive Location Map/ Sketch Plan

Project Affected Persons' acceptance/receipt of the Location Maps / Sketch Plan.

Valid ID's / SPA
CLIENT STEPS
Release of
Present valid ID and Administrative Aide
Location None 5-10 Minutes
sign on receipt 1 / LAOO III
Map/Sketch Plan
365
3. Submission of Requirements
Complied Documentary Requirements Submission.

All listed in the NOTs & RFDs
CLIENT STEPS
Documentary
Receive/Receipt Administrative Aide
Requirements compiled None 5-10 Minutes
of Documents 1
on a folder submitted
4. Signatory for Subdivision Plan
Project Affected Persons' Signature of the Subdivision Plan
Office or Division: MRP-TDD Digos Segment Office

Valid IDs/SPA Any national agency
CLIENT STEPS
Assists in the
PAPs received
Subdivision Plan
messages comes to the Administrative Aide
Signatory and None 10-15 Minutes
office for signature of 1 / LAOO III
Submit to DOTr-
Subdivision Plan
PMO
366
5. Scheduling for Inspection / Validation
Agreed scheduled date for ocular inspection and/or validation

Verbal/Written Request
Arrange a schedule via Asst. City Assessor/

Ocular
txt/call or personal None 10-15 Minutes MRP-TDD CC
Inspection/Validation
appearance Action Officer
6. Complaints / Grievances
Any third party concerned with legal authority to the subject property.

Legal Documents attesting the validity of the
complaint/grievance
CLIENT STEPS
Entertains
Grievances and LAOO III; Asst. City
A personal appearance
follow the Assessor / MRP-
or in a written form be None 15-30 Minutes
Grievance TDD CC Action
submitted to the office
Redress Officer
Mechanism
367
7. Drafting of DOAS
Upon completion of the documentary requirement Deed of Absolute Sale is then

prepared subject to DOTr-PMO's approval
Office or Division: MRP-TDD Digos CC &TWG Office

All listed in the NOTs & RFDs
CLIENT STEPS
Documentary
Receive by City
Requirements compiled None City Legal Office
Legal Office
on a folder submitted
TOTAL None
8. Data Filling for Expropriation

As per Expro-Checklist prepared by the DOTr-PMO through the City Legal Office

Who may avail: Project Affected Persons (PAPs)
Expro Documents
CLIENT STEPS
Process at City Legal Transaction at City
None City Legal Office
Office Legal Office
TOTAL None
368
9. Project Affected Persons’ Payment
As per signed and notarized DOAS with legal pass from the DOTr-PMO

Cleared Required Documents
CLIENT STEPS
Process at City Legal
Transaction at City City Treasurer’s
Office None
Treasurer’s Office Office
TOTAL None
369

feedback through Email at mrpdigostwg@gmail.com
How feedbacks are Compiled and brought about at the regular meeting and arrive at
processed? a common ground for addressing the feedback/a tap on the back

How to file complaints? submit your letter of complaint directly to the MRP-TDD Digos CC
& TWG Office
How complaints are Follow the Grievance Redress Mechanism of the Mindanao
processed? Railway Project – Digos Segment Procedures
Contact Information email at mrpdigostwg@gmail.com
370
OFFICE OF THE CITY HOUSING
RELOCATION, RESETTLEMENT AND
SITE DEVELOPMENT
CITIZEN’S CHARTER
371
I. Mandate:
The State shall, pursuant to Section 9, Article XIII of the Constitution, ensure
that underprivileged and homeless citizens have access to an adequate, safe,
habitable, sustainable, resilient and affordable home.
In line also with RA 7279 of the Urban Development Housing Act (UDHA) it
enunciates the policies and guidelines for the implementation of the
Resettlement Assistance Program in Local Government Units (LGUs) (RAP-
LGU).
Also, pursuant to Republic Act No. 11201, the State shall, by law for the
common good, undertake, in cooperation with the private sector, a continuing
program of housing and urban development which shall make available at
affordable cost, decent housing and basic services to underprivileged and
homeless citizens in urban centers and resettlement areas.
II. Vision:
An Inclusive Socially and Economically developed City of Digos, a City of

Choice, where you can Stay, Live and Dwell, responsive to the needs of the
underprivileged and homeless citizens to have access to an adequate, safe,
secure, habitable, sustainable, resilient and affordable Housing and Relocation
Sites Development Programs of the City Government.
III. Mission:
To acquire land for resettlement of Informal Settlers Families (ISF), relocate the
landless, underprivileged beneficiaries/families, those affected by the
expansion of roads/highways and families living in hazardous location to a safer
place in the City of Digos.
IV. Core Values
Provide and implement provision of tract of land for resettlement, relocation for
site beneficiaries, Informal Settlers Families (ISF) living in hazardous areas,
landless people and those affected by the expansions of roads/highways; and
Provision of Community Development Sessions to prepare beneficiaries, ISFs

living in hazardous areas, landless people and those affected by the
Government projects such as, but not limited to expansion of roads and
highways.
372
LIST OF SERVICES
Award Certificate of Stewardship 374

Organizing CHRRSDP sites/HOA 375
Conduct of Screening and Orientation of CHRRSDP site applicants 376
373
1. Award Certificate of Stewardship
In compliance with Republic Act No. 7279 and R.A. 11201.
Office Of The City Housing Relocation, Resettlement And Site

Office or Division:
Development
Type of Transaction: G2C- Government to Client
Who may avail: ISF/homeless and underprivileged/PAPs - Project Affected Person/s
1. Certificate of indecency; Barangay
2. Low income Tax; BIR
3. Government issued Id’s; SSS or PAG-IBIG or PHIL-HEALTH or TIN
4. Certificate of no land holding City Assessor’s Office
STEP 1 -
 Distribute a copy
 Get a copy of of the census
Census Form/s; form to the
prospective
beneficiary/ies
 Fill-up the needed  Conduct 30 MINUTES

CHRRSDP
information in the interview to the None
STAFF
Census Form; censured
prospective
beneficiary
 Submit together  Receive the

with the needed preliminary
requirements based requirements
on the checklist
STEP 2- Validation Validation Per CHRRSDP
None 1 HOUR
Period Household STAFF
STEP 3- Evaluation CHRRSDP
Evaluation None 45 MINUTES
Process STAFF
COMMUNITY
STEP 4- Orientation for
Orientation None HALFDAY AFFAIRS
beneficiaries
OFFICER III
COMMUNITY
AFFAIRS
OFFICER III/
STEP 5- Distributions Schedule Of CITY MAYOR/
Of Assigned Raffling Of None CITY
Beneficiaries Assigned Lots OFFICIALS/
CEO/CPDO/DE
PARTMENT
HEADS
374
FINAL LIST OF
STEP 6- Awarding None
BENEFICIARIES
TOTAL None 1 day
2. Organizing CHRRSDP sites/HOA
Assist the CHRRSDP site/s/HOA in securing Registration with DHSUD.

Office or Division:
Development
Who may avail: ISF/homeless and under privilege/PAPs - Project Affected Person/s
Duly Elected Officers of the HOA/VILLAGE AND NEIGHBORHOOD
Home Owners Association ASSOCIATIONS
Constitution and By Laws DHSUD-XI
Article of Incorporation DHSUD-XI
Written Undertaking DHSUD-XI
Certification DHSUD-XI
Authorization DHSUD-XI
General Information Sheet/Census Form CHRRSDP/CAO3

Master list of Members of the
HOA
Homeowners/Village/Neighborhood Assoc.
Approved Subdivision Plan or Verified Survey
CHRRSDP/DENR-XI/SENRO-LMB
Plan
Photocopy of the Certificate of Registration
DHSUD-XI
and License to Sell
Code of Ethics and Ethical Standards for
DHSUD-XI /HOA
Officer/Board Members of HOA
HOA/VILLAGE AND NEIGHBORHOOD
Board Resolution
ASSOCIATIONS
HOA/VILLAGE AND NEIGHBORHOOD
Minutes of the Organizational Meeting
ASSOCIATIONS
Filing/Processing Fee DHSUD-XI
CLIENT STEPS
The Home Owners Assoc.
Community
must conduct a general Facilitate and
Affairs Officer/
assembly for the purpose Co-host the
None 1 day CHRRSDP Staff
of electing among general
themselves Officers of their assembly
respective HOA
TOTAL None 1 day
375
3. Conduct of Screening and Orientation of CHRRSDP site applicants
Conduct Information dissemination to ISF/Homeless and underprivileged/Project Affected

Persons

Office or Division:
Development
ISF/homeless and under privilege/PAPs - Project Affected
Who may avail:
Person/s
Office Of The City Housing Relocation,
Secure Application/Intake/Census Form Resettlement And Site Development
(CHRRSDP)
CLIENT STEPS
Issuance of
1. Secure forms and
Application/Intake/Census interview
Form from CHRRSDP in prospective
person applicant
beneficiary Community
Affairs Officer/
2. Attend the scheduled Conduct
CHRRSDP
Information Lecture/Info None 1/2 day
Staff
dissemination/ Orientation drive
3. Secure the necessary Issue
proof that the Certificate
applicant/ISF/Homeless of
and underprivileged/ Participation
PAPs has undergone or its
Orientation. equivalent
TOTAL None 1/2 day
376

How to send a feedback? cityhousingrelocation@gmail.com
How feedbacks are
processed? An attending staff will look into it

How to file complaints? submit your letter of complaint directly to the office of the City
Housing Relocation, Resettlement and Site Development
How complaints are

An attending staff will look into it and address the complaint
processed?
Contact Information cityhousingrelocation@gmail.com
377
BUSINESS PERMITS AND LICENSING DIVISION
CITIZEN’S CHARTER
378
I. Vision
Envisioning a business-friendly atmosphere which provides taxpayers the
needed assistance and support, and ensure the timely and efficient service in
securing all necessary permits needed by its clients.
II. Mission
The Business Permits and Licensing Office of the City Government of Digos
exists to issue permits and licenses through efficient and quality public service
to the public through a streamlined Business Permit and Licensing System
(BPLS) which ensures effective and reliable public service, and impartial and
uniform enforcement of the law.
379
LIST OF SERVICES
Processing of Business Permits & Licenses for New Business Registrants 381
Renewal of Business Permits 382
380
1. Processing of Business Permits & Licenses for New Business Registrants
Office or
Business Permit and Licensing Division
Division:
Type of
Transaction:
Who may avail: Owners / Operators of new business establishments
1. Proof of Business Registration DTI, SEC, CDA, DOLE
2. Barangay Clearance Barangay Hall where the business is located
3. Fire Safety Inspection Cert. (9mos.
Bureau of Fire and Protection
validity)
4. Proof or right to use location as
business address
4.1 if owned, proof of ownership Transfer Certificate of Title or Tax Declaration
Contract of Lease, Memorandum of Agreement or
4.2 if not owned by the applicant
written consent of property owner
1. 1.1 Receive the required
documents and check for
Based on BPLO Examiner
Submit completeness including
Capitalization (Administrative
complete phone numbers, email
Officer IV,
accomplished address and location
See Annex 4 License Officer
application sketch. 15 Minutes
of JMC No. 1 I, License
form w/ 1.2 Issue claim stubs
Series of 2021 Inspector II and
attached indicating the 3 working
for selected Administrative
documentary days for applicants to
sectors Aide IV)
requirements. claim the Business
Permit.
2. 2.1 Assess the
application based on the
Business Tax
Secure declared capital including
See schedule Division (Local
assessment other fees pertaining to
of dues in 15 minutes Treasury
form and Pay the issuance of Business
Annex 1 Operations
prescribed Permits.
Officer III)
fees. 2.2 Accepts payment and
issue Official Receipt.
3. 3.1 Three (3) days for
inspection and issuance
of clearances. Business Plate
Business
Claim copy of 3.2 Generate Business (New)
License Division
Approved Permit.
3 days and 15 (Licensing
Business 3.3 Release the Sticker
Minutes Officer IV and
permit (present Business Permit together (Renewal)
Administrative
OR) with the Business Plate,
Officer IV)
Sticker, Sanitary Permit See Annex 1
and CENRO
Certification.
3 Days and 45
TOTAL
Minutes
381
2. Renewal of Business Permits
Office or
Business Permit and Licensing Division
Division:
Type of
Transaction:
Who may avail: Owners / Operators of Business Establishment
1. Barangay Clearance Barangay Hall where the business is located
2. Copy of valid or unexpired FSIC Business Owner
3.1 Audited Financial Statements (AFS) or
Unaudited AFS for those who are not required to
file AFS with BIR OR
3. Proof of Annual Gross Receipts
3.2 Sworn declaring of gross sales or receipts; or
3.3 Income Tax Returns

1. 1.1 Receive the required Based on
documents and check for Annual
Submit completeness including Gross BPLO Examiner
complete phone numbers, email Receipts of (Administrative
accomplished address and location prior year Officer IV,
application sketch. Licensing Officer
15 Minutes
form with 1.2 Issue claim stubs See Annex 4 I, License
attached indicating the 3 working of JMC No. 1 Inspector II and
documentary days for applicants to Series of Administrative
requirements. claim the Business 2021 for Aide IV)
Permit. selected
sectors
2. 2.1 Assess the application
based on the declared Business Tax
Secure capital including other See Division
assessment fees pertaining to the schedule of (Local
15 minutes
form and pay issuance of Business dues in Treasury
prescribed Permits. Annex 1 Operations
fees. 2.2 Accepts payment and Officer III)
issue Official Receipt.
3. 3.1 Three (3) days for
inspection and issuance
Business
of clearances. Business License
Plate (New)
3.2 Generate Business Division
Claim copy of Permit. 3 Days and 15 (Licensing Officer
Sticker
Approved 3.3 Release the Business Minutes IV and
(Renewal)
Business Permit together with the Administrative
permit Business Plate, Sticker, Officer IV)
See Annex 1
(Present OR) Sanitary Permit and
CENRO Certification.
3 Days and 45
TOTAL
Minutes
382

How to send a feedback? feedback through Engr. Nemuel E. Jayno, contact number
09078922061 or email at ocbplo.digoscity@gmail.com
How feedbacks are Validate and prioritize feedbacks. Constant communication

processed? throughout the feedback management process is important.

How to file complaints? submit your letter of complaint directly to the Business Permit and
Licensing Division
Validate and prioritize complaints. Constant communication

How complaints are
throughout the complaint’s management process is important.
processed?
Notify them of the completion of their complaints.
Contact number 09078922061, email at

Contact Information
ocbplo.digoscity@gmail.com
383
OFFICE OF THE CITY LIBRARY
CITIZEN’S CHARTER
384
I. Mandate
Digos City Library is a unit office of the City Mayor which is the Library Services.
The Library building was constructed in 1983 under Res. No. 106 and approved
ordinance no. 22, date June 9, 1983
II. Vision
By 2022, Digos City Public Library will be a center of free knowledge and
information with enhanced technological library facilities, updated and relevant
library resources, and essential effective and efficient services that will contribute
to the holistic and sustainable development of Digoseneous.
III. Mission
As a venue of intellectual inquiry acquires updated and relevant resources,
organize, preserve and conserve local materials, provides free and fair access to
the internet, information and library services and programs that best can support
the Digos City Community.
IV. Service Pledge
We commit to:
 Update, acquire and organize library materials to support the information

needs of the community,
 Develop information literacy to library users and non-library users to ensure
library resource utilization,
 Involve staff development activities that will support effective and efficient
library services,
 Collaborate with other private and public agencies to encourage and support
library services accessible to all,
 Create library plans and programs that could enrich learning, eradicate
illiteracy and encourage reading habits, especially to children,
 Establish and support barangay reading centers to reach out to the far-flung
areas, and
 Organize, preserve and conserve local history, literature, artifacts,
memorabilia, etc. to honor our cultural heritage.
 Innovate library plan and program to respond to 2030 UN Sustainable
Development Goals, Philippine Development Plan 2017-2022, and Ambisyon
Natin 2040
 Attend to all applicants or requesting parties who are within the premises of
the office prior to the end of official working hours and during lunch break.
V. Core Values
 Intellectual Freedom
 Honesty, Trust, Integrity and Respect
 Open and Free Communication
 Lifelong Learnin
385
LIST OF SERVICES
Access to Books and other Reference materials 387
Tech4Ed and Starbooks Multimedia and Internet Services 388
eGovernment Services 389

Public Library Orientation and Academic Research Study 390-391
Outreach Program Services 392
386
1. Access to Books and other Reference reference materials
Reference materials are available for research and studies.
Office or Division: Office Of The City Library

Type of Transaction: G2C - Government to Citizen
Who may avail: All
1. Any of the following valid I.D.

a. Schools
a. Student ID
b. Client’s company/organization
b. Company ID
c. Government issuing agency (SSS, GSIS, &
c. Government Issued ID
others)
d. CCTS or Vaccination Card
d. CCTS online & Vaccination Center

CLIENT STEPS
1. Wash hands 1.1 Checks if the
Job Order Employee
outside, footbath, clients follow the None 1 minute
(Entrance/ Exit Staff)
and sanitize hands. health protocols
2.1 Scan client’s
2. Scan CCTS and
CCTS and Check Job Order Employee
check the None 1 minute
his/her body (Entrance/ Exit Staff)
temperature
temperature
3. Register at the
entrance desk.
3.1 Monitors the
Write at the
registration.
logbook your full Job Order Employee
None 1 minute
name, address, (Entrance/ Exit Staff)
school/office, time
in, and data about
the materials to be
research
4. Have your bag
screened upon 4.1 Check the
Job Order Employee
entering the library client’s bag for None 1 minute
(Entrance/ Exit Staff
for security safety purposes
purposes.
5.1 Assist the
client’s
5. Verbal request on informational
the staff/librarian for needs
None 5 minutes Librarian
your library research 5.2 Provide the
and concerns needed
informational
resources
387
2. Tech4Ed and Starbooks Multimedia and Internet Services
Provide free computer and internet usage to the client for academic and information
research.

G2C - Government to Citizen;
Who may avail: All
1. Valid I.D. (School/company ID), Schools and government issuing agencies (SSS,
government-issued ID) GSIS, PAG-IBIG, LTO)
CLIENT STEPS
1. Proceed to the
1.1 Assist the
Multimedia and
client and check None 1 minute MIS Staff
Internet Section and
his/her ID
present your valid ID
2. Register to MIS 2.2 Assist client in

None 1 minute MIS Staff
registration form registration
3. Proceed to the 3.1 Assigns
assigned computer computer for the None 1 minute MIS Staff
table client.
4.1 Monitors and
assists clients’
4. Conduct research browsing and None 1 hour MIS Staff
other research
needs.
1 hour & 3
TOTAL None
minutes
388
3. eGovernment Services
Assisting clients with online registration and transaction to various government online
services such as GSIS APIR Online, Police Clearance, NBI, SSS, Pag-ibig, Philhealth, etc.
Who may avail: All
CHECKLIST REQUIREMENTS WHERE TO SECURE

Government Issuing agencies(SSS, GSIS,
1. One valid government-issued ID PAG-IBIG)
2. An Email account Gmail, Yahoo, other electronic mail
FEES
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1.1 Monitor the
registration None 1 minute Librarian I
1. Proceed to the
eGovernment area and
1.2 Assist the
fill out the logbook
client in filling None 5 minutes Librarian I
out the form
2.1 Receives
and check
2. Submit duly None 1 minute Librarian I
submitted
accomplished form
application
form
3.1 Registers
client’s
3. Wait for the processing
information to None 10 minutes Librarian I
of your eGovernment
the requested
registration
eGovernment
Registration
4.1 Provides
the client a
copy of None 5 minutes Librarian I
his/her
eGovernment
4. Verbal request on the Registration
staff/librarian for your 4.2 Advises the
library research and client of how
concerns and where to
settle the
None 2 minutes Librarian I
payment for
his/her
eGovernment
Registration
389
4. Public Library Orientation and Academic Research Study
Accommodate requests to conduct library orientation and academic study. The request must
be done at least one (1) week prior to the date of the activity to ensure availability.
Who may avail: Schools and barangay
A. Library Orientation
Conduct Library orientation in the library or in schools for requesting schools, individual or
groups of people from different organizations
1. Request letter addressed to the City Librarian
which includes the following details:
a. Objective(s)
Head of Schools/Institution of requesting
b. Date and time of visit
party
c. Type of participants and estimated number
of attendees
d. Contact person
2. Any Valid ID (photocopy) Requesting party/Individual/ Coordinator
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS ACTIONS BE TIME RESPONSIBLE
PAID
1.1 Receives the
copy of the
request letter None 15 minutes Librarian III
1. Send the request letter to
Digos City Library or send it
through email at 1.2 Records the
digoscitylibrary@gmail.com request letter
None 5 minutes Librarian III
and return the
received copy
2.1 Coordinates
the status of
the request;
2.2 Discuss with
2. Follow up through phone call the client the
or email for the status of the details of the
request orientation
2.3 Schedule the
final orientation
and
preparations of
the activity
TOTAL None 1 hour
B. Academic Research Study
Conducting a research study that may include data gathering, interviews, and video
documentation for thesis, dissertation, and other academic requirements.
1. Request letter addressed to the City Librarian
which includes the following details:
390
a. Objective(s) Requesting party/Researcher
b. Date and time of visit
c. Name of School
d. Name of the researcher(s)
e. Contact person
f. Copy questionnaires (for data gathering and
interview)
2. Valid Student ID (photocopy)
3. Personal gadgets ( to be used during interviews
and documentation)
FEES
CLIENT STEPS TO BE
PAID
1.1 Receives the
copy of the request
15 minutes Librarian III
1. Send the request letter to letter
Digos City Library or send
None
it through email at 1.2 Records the
digoscitylibrary@gmail.com request letter and
return the received
copy
2.1 Coordinates
the status of the
request;
2.2 Discuss with
2. Follow up through phone the client the
call or email for the status details of the None 40 minutes Librarian III
of the request orientation
2.3 Schedule the
final orientation
and preparations
of the activity
Total None 1 hour
391
5. Outreach Program Services
Conduct outreach programs such as film showing and storytelling to different pre-schools,
barangays and community within the city.

Who may avail: Schools, Barangay, and communities
Received copy of the letter to conduct an City Librarian Approval
outreach program
FEES
CLIENT STEPS TO BE
PAID
Send a request
letter to the
1. Receives the letter from selected pre- None Librarian I
the City Library school,
barangay, or
request
2.1 Follow up
2. Responds and the request
Librarian III
coordinates with the and discuss Librarian I
Librarian further about
the activity None 50mins
Total None 1 hour
392
Client must fill out a feedback form and deposit it to the dropbox
located at the Entrance Desk; or
Client may drop off his/her written feedback to the Librarian’s

How to send feedback? Office or send it through email at digoscitylibrary@gmail.com
Feedback letter must be addressed to the City Librarian
Provide contact information for verification
Feedback(s) sent through email or dropbox will be reviewed on a

weekly basis for assessment and evaluation reports purposes.
Library personnel will try to reach out to the client from his/her
provided contact information or email for acknowledgment receipt.
How feedbacks are
processed?
Client may follow up through phone call at
(082) 228-4667, 09484626192 or email at
digoscitylibrary@gmail.com
Client may drop off his/her written complaint to the Librarian’s

Office or send it through email at digoscitylibrary@gmail.com
Complain letter must be addressed to the City Librarian.

Please include your full name, contact number, person/service to
complaint, and provide proof(s) of the complaint for verification.
Receiving staff will reach the client through email or phone call to
properly address the complaint;
Complaint(s) will be reviewed by the Library management for

appropriate action.
Proper coordination and constant communication with the

How complaints are
complaint is highly needed until final closure and appropriate
processed?
action was rendered.
Process of the complaint will take 1-2 days depending on the

gravity of the complaint.
Client may follow up through phone call at (082) 228-4667,

09484626192 or email at digoscitylibrary@gmail.com
Office address:
Digos City Library
Lapu-Lapu St. Digos City
Contact Information
Landline:
Call or text (082) 228-4667
393
SMS/Text Message:
09484626192
Email:
digoscitylibrary@gmail.com
Facebook:
https://www.facebook.com/digoscitylibrary1
Legal and Public Assistance Office
Office address:
Ground Floor HPGV Building (Formerly Accelerando), 395
Senator Gil. J. Puyat Avenue, 1200 Makati City, Philippines
Anti-Red Tape Authority
Phone numbers:
8478-5091, 8478-5093, 8478-5099
Email:
complaints@arta.gov.ph
Contact Center Bayan
Office address: Civil Service Commission, Constitution Hills,

Batasang Pambansa Complex Diliman
1126 Quezon City, Philippines
Hotline:
1-6565 accessible via PLDT and Smart landlines nationwide
SMS/Text Access:
0908-8816565
Email:
email@contactcenterngbayan.gov.ph
Civil Service Commission Website:

www.contactcenterngbayan.gov.ph
Facebook page:
www.facebook.com/contactcenterngbayan
Digos City Civil Sevice:

Address:
DPWH Compound, Digos City, 8002 Davao del Sur
Hotline:
(082) 553 4671
Facebook page:
https://www.facebook.com/cscdvosurfo/
394
CITY SPECIAL PROGRAMS
MANAGEMENT OFFICE
CITIZEN’S CHARTER
395
LIST OF SERVICES
Mayor's Permit 397

Special Permit 397
Accreditation 398
Certificate of Unemployment 398
Recommendation Letter 399
Educational Assistance Program 400
Anti-Illegal Drug Program 401
Pauper's Burial and Exhumation Assistance Program 402
Medical Assistance Program to Indigent Patients Admitted to Government
and Private Hospitals 403
Comprehensive Assistance Program to Indigenous People and Other
Marginalized Sectors (LINGAP) 404
Livelihood Assistance Program 405
396
1. MAYOR'S PERMIT
Permit required for applications such as; employment, fidelity bond and etc.
Office or Division: City Special Programs Management Office
Type of
Transaction:
• Barangay Clearance Relevant Barangay Hall
• Police Clearance Police Station
• Cedula City Treasurer’s Office
• Mayors' Permit Receipt City Mayor’s Office
FEES
CLIENT STEPS TO BE
PAID
Receive, file,
Project
• Submit all and process Php
30 Minutes Development
requirements submitted 50.00
Assistant
requirements
Php
TOTAL 30 Minutes
50.00
2. SPECIAL PERMIT
Permit required to conduct public activities, (motorcade, rekorida, fun run, public space
usage, etc.) This is a requirement as well for bidding application.
Type of
Transaction:
• Request Letter Client
• Mayor’s Permit Receipt City Mayor’s Office
FEES
CLIENT STEPS TO BE
PAID
Receive, file,
Project
Assistant
requirements
Php
TOTAL 30 Minutes
100.00
397
3. ACCREDITATION
Permit required for bidding purposes.
Who may avail: General Public/Supplier
• DTI Certification DTI
• BIR Certification BIR
• Mayor’s Permit Receipt City Mayor’s Office
FEES
CLIENT STEPS TO BE
PAID
Receive, file,
Project
• Submit all and process
Free 30 Minutes Development
requirements submitted
Assistant
requirements
TOTAL 30 Minutes
4. CERTIFICATE OF UNEMPLOYMENT
This certificate is required for educational assistance program and other specific
services.
Type of
Transaction:
Who may avail: General Public/ Students
• Barangay Certification Relevant Barangay Hall
• Cedula City Treasurer’s Office
FEES
CLIENT STEPS TO BE
PAID
Receive, file,
Project
Assistant
requirements
Php
TOTAL 30 Minutes
50.00
398
5. RECOMMENDATION LETTER
Letter to support application for employment
Type of
Transaction:
• duly completed PDS Client
• Barangay Clearance or Police
Clearance (for local private Barangay Hall or Police Station
company application)
FEES
CLIENT STEPS TO BE
PAID
Receive, file,
Project
• Submit all and process
Free 1 Hour Development
requirements submitted
Assistant
requirements
TOTAL 1 Hour
399
6. EDUCATIONAL ASSISTANCE PROGRAM
Processing of Application for Educational Assistance.
Type of
Transaction:
Who may avail: Students residing in Digos City
• Bio-data Client
• 2x 2 picture Client
• Recent grade School Registrar
• Enrollment form School Registrar
• Barangay Certificate of Low-
Barangay Hall
income
FEES
CLIENT STEPS TO BE
PAID
• Submit Check
application at application for 1 week
Mayor's Office approval
Check 10 mins
• Submit all
completion of
requirements
requirements None 1 hr and 30
PESO Manager,
Conduct mins
• Examination PESO Staff
examination 20 mins
Conduct 4 hrs
Interview interview
Conduct 4 hrs
 Orientation
Orientation
TOTAL 1 week, 6 hrs
400
7. ANTI-ILLEGAL DRUG PROGRAM
Community Based Drug Rehabilitation Program.
Office or
City Special Programs Management Office
Division:
Transaction: G2G – Government to Government
Who may avail: Drug Surrenderers
• Enrollment CADAC Secretariat
Faith-based, CSWD, SK, BADAC and
• Intervention Proper
Secretariat
Clearance for graduation CADAC Secretariat
CLIENT STEPS
1. Interview to
gather information
of PWUDS by
25 mins
secretariat
Anti-Illegal Drug
• Profiling 2. Interview,
staff and PNP
bioprofiling,
fingerprinting and
picture taking with
PNP
Interview on
• CSWD Intake intake and drug CSWDO
screen inventory
5 mins
Interview on
Alcohol, smoking
None
substance
• ASSIST CHO/AIDP
involvement
Tools 8 mins trained staff
screening teast to
identify severity of
addiction
-Voluntary
submission to BADAC
6 months -
random/surprise Faith-Based
(Inclusive of
drug test Partners
• Verification of intervention
-completion of all CSWD Staff
Enrollment and re-
steps during re- CHO Staff
integration
tokhang PNP,
Program)
-limited number of Secretariat
absences
401
-Participation to 5
modules of
CBDRP
6 mos, and 38
TOTAL
mins
8. PAUPER'S BURIAL AND EXHUMATION ASSISTANCE PROGRAM

Provide appropriate and immediate assistance to individuals seeking help arising from
the financial difficulties caused by death.

Type of
Transaction:
• Certificate of Indigency Barangay Hall
• Death Certificate Civil Registrar
• Valid I.D Any governement issued I.D
FEES
CLIENT STEPS TO BE
PAID
Check
completion of
• Submit all requirements 30 mins
requirements and data
Project
profiling
none Development
Assistant
Issue
Data intake guarantee 30 mins
letter
TOTAL 1 hr
402
9. MEDICAL ASSISTANCE PROGRAM TO INDIGENT PATIENTS
ADMITTED TO GOVERNMENT AND PRIVATE HOSPITALS
Provide appropriate and immediate assistance to indigent patients seeking help from
the financial difficulties during the period of illness.

Type of
Transaction:
• Final Hospital Bill Designated Hospital
• Room Certification Designated Hospital
• Medical Abstract Designated Hospital
• Valid I.D Any government issued I.D
FEES
CLIENT STEPS TO BE
PAID
Check
completion of
• Submit all requirements
requirements and data 15 mins
profiling
Issue
Project
• Data intake guarantee
None Development
letter 15 mins
Assistant
Back to hospital Wait for

with guarantee transmitted 30 mins
letter billing account
from hospital
TOTAL 1 Hr
403
10. COMPREHENSIVE ASSISTANCE PROGRAM TO INDIGENOUS
PEOPLE AND OTHER MARGINALIZED SECTORS (LINGAP)
financial difficulties during the period of illness

Type of
Transaction:
• Medical Certificate Designated Hospital
• Doctor’s Request Designated Hospital
• Valid I.D Any governement issued I.D
FEES
CLIENT STEPS TO BE
PAID
Check
completion of
• Submit all requirements
30 Minutes
requirements and data
Project
profiling
None Development
Assistant
release of
30 Minutes
• Data intake cash
assistance
TOTAL 1 Hour
404
11. LIVELIHOOD ASSISTANCE PROGRAM
Provide assistance and sustainable livelihood to those individuals, organized and
registered associations or cooperatives
Office or
City Special Programs Management Office
Division:
Type of
Transaction:
• DOLE Registration DOLE
• BIR Certification BIR
• LAG Form CSPMO
• CSWD Certification CSWD
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Check completion
of requirements
• Submit all
2 Days
requirements
Conduct
Project
Orientation/Seminar
Orientation/ Development
None
Seminar 4 Hours Assistant,
Conduct releasing
CSWDO, CDEP
of livelihood
assistance
Payout 4 Hours
2 Days and 8
TOTAL
Hours
405

Please let us know how we have served you by sending
How to send a feedback? your feedback through Call or Text 0991-206-2464 or
email us at digoscitypeso@gmail.com
How feedbacks are Answer feedback and queries through text and call
processed?
If you have complaint about this office's service delivery,

How to file complaints? please visit directly to the Public Employment Service
Office
How complaints are Take action regarding identified complaint and establish
processed? communication for timely updates.
Call or text 0991-206-2464, or please email at

Contact Information digoscitypeso@gmail.com
406
CITY DISASTER RISK REDUCTION AND
MANAGEMENT OFFICE
CITIZEN’S CHARTER
407
I. Mandate
The City Disaster Risk Reduction and Management Office was created by virtue of
RA 10121 and adopted by Executive Order No. 12 s. 2019 and shall have the
primary mandate of administering a comprehensive disaster risk reduction and
management program by reducing the vulnerabilities and risks to hazards and
manage the consequences of disasters.
II. Vision
Strengthened plans and actions encompassing the core services and functions of
the four disaster thematic areas namely Disaster Prevention & Mitigation, Disaster
Preparedness, Disaster Response and Disaster Rehabilitation & Recovery to have
a sustained, restored, productive and effective resources of Digos City capable of
uplifting the socio-economic condition of the communities from the impact of
disasters and major health emergencies like a pandemic and their possible
consequences for a disaster resilient city.
III. Mission
Impose high standard practices on Disaster Risk Reduction and Management by
adopting and adhering to international and local standards, guidelines and
practices for a comprehensive yet precise and efficient yet practical approach on
disaster risk reduction and management strengthening and empowering the city’s
adoptive capacity for all resources are God-given gifts and intended for the general
welfare of each Digoseños and others.
IV. Core Values
 Resiliency
 Preparedness
 Integrity
 Professionalism
 Reliability
 Oneness in Service
 Collaborative
 Adaptability
 Camaraderie
 Perseverance
408
LIST OF SERVICES
1. Availing of Medical Transport Vehicle for Non-Emergency Patients 410

2. Availing of Emergency and Rescue Services 411
2.1 Medical Emergency
2.2 Vehicular and Other Traumatic Emergencies 412
2.3 Search, Rescue and Retrieval 413
3. Availing of Standby Emergency Medical Services Team 414
4. Securing a Copy of CCTV Footage 415
5. Viewing of CCTV Footage 416
6. Availing of Certifications 417
7. Availing of DRRM Orientations, Seminars and Emergency Drills 418
8. Availing of Competency Lifesaving Skills Training 419
9. Availing of Facility, Establishment and Household Disinfection 420
10. Availing of Management of the Dead and Missing (MDM) Vehicle 421
11. Availing of Vehicle Extrication Services 422
12. Trimming of Hazardous Tree Branches 423
409
1. AVAILING OF MEDICAL TRANSPORT VEHICLE FOR NON-EMERGENCY PATIENTS.
The City Government of Digos thru the office of the CDRRM extends its services to the public needing
non-emergency medical transport facility.
Office or Division: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

Who may avail: Digos City constituents
1. Written request. Client
2. Endorsement note from the City Mayor. City Mayor’s Office
1. Submit request letter
1. Wait for the routing
to the City Mayor’s 5-15 minutes
slip
Office
2. Furnished request
letter duly received
2. Verify request 3-10 minutes
by the City Mayor’s
Office Free
LDDRMA-058 Chief
Operations and
3. Fill-in Patient 3. Prepare medical Warning through
Transport Form transport vehicle and 10-20 minutes emergency services
(CDRRMO) response crews. dispatch operator
4. Dispatching of
4. 2-5 minutes
desired service
20-50 minutes
TOTAL
(1 hour)
Note: CDRRMO shall only cater for the preparation of the vehicle to be used as well as the assignment
of vehicle crews. Requesting party shall prepare all necessary documents needed for the trip i.e.
referral form and other medical documents to avoid any delays in rendering the service and be
satisfied with the allocated processing period.
410
2. AVAILING OF EMERGENCY RESCUE VEHICLE
2.1. MEDICAL EMERGENCY
The City Government of Digos thru the office of the CDRRM extends transport facility in
case of emergency due to accidents.

Who may avail: Any person within the political jurisdiction of Digos City
1. Request through Verbal (walk-in or
Clients
SMS/call/facebook messenger)
CLIENT STEPS
1. Contact CDRRM Office
EMS Hotlines or 1. Verify distress
1-13 minutes
facebook page activation LDDRMA-058
Chief Operations
2. Provide necessary and Warning thru
Free
information; Name of 2. Dispatch emergency
Caller, Type of emergency services dispatch
1-2 minutes
Emergency, Specific response operator
Location, Number of personnel.
Patient/ Casualty.
2-15 minutes
TOTAL
411
2.2. VEHICULAR AND ANY OTHER TRAUMATIC EMERGENCIES
The City Government of Digos thru the office of the CDRRM extends pre-hospital care and
transport facility in cases of emergency due to any vehicular crashes and any other traumatic
incidents.

1. Verbal request Clients
CLIENT STEPS
1. Contact CDRRM 1. Verify distress
Office EMS Hotlines activation 1-13 minutes
LDDRMA-058
Chief Operations
2. Provide necessary 2. Dispatch
and Warning thru
information; Name emergency Free
emergency
of Caller, Type of response
1-2 minutes services dispatch
Emergency, Specific personnel.
operator
Location, Number of
Patient/ Casualty.
TOTAL 2-15 Minutes
412
2.3. SEARCH, RESCUE AND RETRIEVAL (SRR)
The City Government of Digos thru the office of the CDRRM extends SRR services to
victims of drowned and/or lost at beaches, rivers and lakes as well as missing persons in
the wilderness and rural areas.

Classification: Simple/Complex
1. Verbal request Clients
CLIENT STEPS
1. Contact CDRRM
Verify distress
Office EMS Hotlines 1-13 minutes
activation
2. Provide necessary
information; Name of Prepare response
Caller, Type of personnel, Utility Worker - 065
18-30 minutes
Emergency, Specific equipment and Free Chief Radio
Location, Number of transport Operator
Patient/ Casualty.
Dispatch
emergency
3. 1-2 minutes
response
personnel.
TOTAL 20-45 minutes
Note: Emergency and rescue services may be availed and performed outside the political
boundary of the City granted that it has the prior approval of the Local Chief Executive or its
designee.
413
3. AVAILING OF STANDBY EMERGENCY MEDICAL SERVICES TEAM
The City Government of Digos thru the office of the CDRRM extends public services thru
deploying a stand-by Emergency Medical Services (EMS) team during organized events and
provide first aid and pre-hospital services.

Type of Transaction: G2B – Government to Business Entity;
1. Request letter at least two (2) days
Clients
before the event.
CLIENT STEPS
1. Submit the request 1. Wait for the
LDDRMA-058
letter to the City routing slip. 5-15 minutes
Mayor’s Office. Chief Operations
and Warning thru
2. Furnish copy of the 2. Calendar/book Free
emergency
duly received letter the request and
5-15 minutes services dispatch
from the City assign team/s.
operator
Mayor’s Office
TOTAL 30 minutes
414
4. SECURING A COPY OF CCTV FOOTAGE
The City Government of Digos thru the office of the CDRRM extends service to the public
by providing copy of material evidence of incidents involving vehicular crash, property theft
and vandalism captured by the CCTV cameras installed in vantage areas of the city.

Who may avail: Law Enforcers
1. Duly filled-in request form CDRRMO
2. Court Order/ Police Blotter. DCPS, court office
3. Two (2) Valid ID (Photocopy) Client
4. Flash drives Client
CLIENT STEPS
1. Log-in and secure
1. Provide request
request form
form
2. Submit/present
2. Verify
requirements to the LDDRMA-058
requirements
CDRRMO Chief Operations
3. Review of CCTV 3. Operate in the Free 1 day and Warning thru
Footage review process CCTV operator on
4. Process of duty
4. Verify the Documents
scenes/video clips to (Data request
be copied and
Certification).
TOTAL 1 Day
415
5. VIEWING OF CCTV FOOTAGE
The City Government of Digos thru the office of the CDRRM extends service to the
public by allowing clients/victims of traffic accidents, property theft, vandalism and other
malicious and illegal acts to view stored footages of the City’s CCTV for a possible legal
actions.

1. Request letter Client
2. Blotter Report DCPS
3. Duly filled-in request form CDRRMO
4. Two (2) valid IDs Client
CLIENT STEPS
1. Submit letter of 1. Read and
request to the analyze 5-15 minutes
CDRRMO request.
2. Fill-in request form. 2. Provide form. 2-5 minutes

LDDRMA-058
Free Chief Operations
3. Copy valid IDs and Warning
3. Present Valid IDs. 2-5 minutes
once verified.
4. Start review
4. 1-5 minutes
process
TOTAL 10-20 minutes
416
6. AVAILING OF CERTIFICATIONS
The City Government of Digos thru the office of the CDRRM extends services to the public
by providing certifications for the following:
A. Damaged assessment on both public and private establishments either residential
or commercial as caused by either natural and human induced hazards or both;
B. Attachment of Pre-Hospital Patient Care Report (PPCR) form copy for legal
purposes;
C. BDRRM Plan for the respective BDRRMCs in the city;
D. Hazards and Risk Assessment requests for both public and private properties.
E. Training certificate (loss)
F. CCTV Inspection

Who may avail: Constituents of Digos City
A. 1. Request Letter; 1. client
2. Photo Documentation of damages; 2. client
3. Barangay Certification; 3. local barangay office
4. Present two (2) valid ID's 4. client
B. 1. Request Letter; 1. client
2. Valid ID's; 2. client
3. Police report copy and/or 3. DCPS
4. Insurance policy copy 4. client/insurance company
C. 1. Current BDRRM Fund Financial
1. barangay treasurer
Requirement
2. local barangay office
2. Approved BDRRM Plan
D. 1. Request form
2. CTO official receipt 1. CDRRMO
3. Proof of ownership (land title, tax 2. City Treasurer’s Office (CTO)
declaration)
E. 1. Request form 1. CDRRMO
2. CTO official receipt 2. City Treasurer’s Office (CTO)
F. 1. Inspection report 1. CDRRMO
(Services A,B & C) ACTION BE PAID TIME RESPONSIBLE
Ensure client is LDDRMA- 058

1. Fill in client log book 2-5 minutes
logged Chief Operations
and Warning
2. Submit/Present Verify Free 5-15 minutes
requirements. requirements LDDRMA- 059
Chief Planning and
Print requested Research
3. 3-10 minutes
certificate
TOTAL 10-30 minutes
417
CLIENT STEPS FEES TO PROCESSING PERSON
AGENCY ACTION
(Services D, E & F) BE PAID TIME RESPONSIBLE
Ensure client is LDDRMA- 059
1. Fill in client log book 2-5 minutes
logged Chief Planning and
2. Submit/Present Verify Research
5-15 minutes
requirements. requirements Php 50.00
LDDRMO II- 057
Print requested
3. 3-10 minutes Chief Admin. &
certificate
Training
TOTAL Php 50.00 10-30 minutes
7. AVAILING OF DRMM ORIENTATIONS, SEMINARS AND EMERGENCY

DRILLS
by conducting orientations, information and education campaigns on DRRM as well as in the
conduct of emergency drills caused by natural hazards.

Schools, establishments, organizations, government and non-government
Who may avail:
offices, interested individuals
1-a. Request letter at least one (1) week before
the schedule or
Client
1-b. Walk-in request and scheduling for
individuals
1-a. Submit request
Wait for the routing
letter to the City 5-15 minutes
slip.
Mayor’s Office
1-b. Visit CDRRMO
Fill-in orientation
training section for 5-15 minutes
request log LDDRMO II - 057
individuals
Free Chief Admin and
2-a. Furnish copy of the
Calendar/book the Training
letter duly received by
request and assign 5-15 minutes
the City Mayor’s
facilitators.
Office
Issue orientation
2-b. 5-15 minutes
confirmation slip.
TOTAL 10-30 minutes
418
8. AVAILING OF COMPETENCY LIFESAVING TRAININGS
by conducting quality and internationally based standards lifesaving trainings such as
Standard First Aid, Basic Life Support (CPR), Water Safety Swim&Save and Lifeguarding
for business and employment requirements.

Who may avail: Employees, job applicants, health care services students
1. Pertaining documents as pre-requisites CDRRMO
2. CTO official receipt City Treasurer’s Office
CLIENT STEPS
1. Request order of
payment (OOP) Issue order of
5-10 minutes
from CDRRMO payment
training section
2. Transact payment at
LDDRMO II - 057
the City Treasurer’s Php 100.00 10-20 minutes
Office Chief Admin and
per day
Training
3. Present official Calendar the
receipt to CDRRMO request for 10-20 minutes
training section scheduling
Issue training
4. 5-10 minutes
confirmation slip
TOTAL 30-60 minutes
419
9. AVAILING OF FACILITY, ESTABLISHMENT AND HOUSEHOLD
DISINFECTION
Due to Covid-19 pandemic, the City Government of Digos thru the office of the CDRRM
provides disinfection services to all local establishments and offices either government or
public as well as residential properties.

1. Request letter at least one (1) hour
Client
before the schedule of disinfection.
CLIENT STEPS
Wait for the
to the City Mayor’s 5-15 minutes
routing slip.
Office LDDRMA-058
2. Present furnish copy Free Chief Operations
Book the
of the letter duly and Warning
scheduled date 5-15 minutes
received by the City
and time.
Mayor’s Office.
TOTAL 10-30 minutes
420
10. AVAILING OF MANAGEMENT OF THE DEAD AND MISSING (MDM)
VEHICLE
Due to Covid-19 pandemic, the City Government of Digos thru the office of the CDRRM
provides transport vehicle for Locally Stranded Individual and Returning Overseas
Filipinos.

1. Request letter at least one (1) day before the
Client
schedule of transportation.
CLIENT STEPS
to the City Mayor’s Wait for the
5-15 minutes
Office routing slip.
LDDRMA-058
2. Present furnish copy Free Chief Operations
of the letter duly Book the and Warning
received by the City scheduled date 5-15 minutes
Mayor’s Office. and time.
TOTAL 10-30 minutes
421
11. AVAILING OF VEHICLE EXTRICATION SERVICES
The City Government of Digos thru the office of the CDRRM offers extrication services
to wrecked and non-running vehicles with no more than two (2) tons of weight.

1. Verbal/Walk-in or duly approved request
Client or City Mayor’s Office
letter from the City Mayor
City Disaster Risk Reduction and Management
2. Fill-out request form.
Office
1. Contact EMS
Hotlines or visit
CDRRMO to report
and provide
necessary Ensure that the
3-5 minutes
information: request is logged
Name of Caller or LDDRMA-058
Walk-in Person Free Chief Operations
Type of Emergency and Warning
Specific Location
Verify completion of
form and prepare
2. Fill-in request form 10-20 minutes
towing unit and
crews
3. Dispatch towing unit 2-5 minutes
TOTAL 15-30 minutes
422
12. TRIMMING OF HAZARDOUS TREES AND ROAD CLEARING
The City Government of Digos thru the City Engineering Office, the office of the CDRRM
assists in trimming of hazardous tree branches to clear road areas as deemed necessary.

1. Request Letter at least one (1) week before
Client
the trimming schedule
2. Barangay Certification Local barangay office
Community Environmental and Natural Resources
3. Community ENRO clearance
Office, Provincial Capitol, Brgy. Matti, Digos City
1. Submit letter of
request to the City Wait for the routing slip 5-15 minutes
Mayor’s Office LDDRMA-058
2. Furnish copy of the Free Chief Operations
letter duly received Book the scheduled and Warning
5-15 minutes
by the City Mayor’s date and time
Office
TOTAL 10-30 minutes
423
In case of complaints/feedback, please contact:

How to send a feedback? SMART/TNT: 0946-695-7777/0908-920-0555, GLOBE/TM: 0953-
352-5477, gmail: cdrrmcdigos@gmail.com
Clarify the client’s observation from availing the service given by

How feedbacks are the office. Forward the feedback to the Unit Leader, CDRRM
processed? Office Admin for learning dialogue. Follow-up and update the
client of the agreed terms and conditions.

How to file complaints? submit your letter of complaint directly to the City Disaster Risk
Reduction and Management Office, this city.
Clarify the client’s complaints from availing the service given by

How complaints are the office. Forward the complaints to the Unit Leader, CDRRM
processed? Office Admin for learning dialogue. Follow-up and update the
client of the agreed terms and conditions.
Please contact:
Contact Information SMART/TNT: 0946-695-7777/0908-920-0555, GLOBE/TM: 0953-
352-5477, gmail: cdrrmcdigos@gmail.com
Note: In the event of an emergency outside of regular office hours, (night time, holiday and
weekends) calls and requests will be forwarded to the next immediate supervisor for approval,
notwithstanding the need for a request letter addressed to the city mayor's office.
424
(SECURITY SERVICES DIVISION)
CITIZEN’S CHARTER
425
I. Vision
Vigorously work towards providing high-quality security services to the federal
II. Mission
Our Mission is to provide protection and security to our clients through a
bespoke…
To provide our clients with able and qualified personnel who will ensure the
safety
426
LIST OF SERVICES
Provides security services for activities using government facilities like the 428
Digos City Gymnasium, Rizal Park and Stage, etc.
427
1. PROVIDES SECURITY SERVICES FOR ACTIVITIES USING
GOVERNMENT FACILITIES LIKE THE DIGOS CITY GYMNASIUM, RIZAL
PARK AND STAGE, ETC.
Office or Division: Office of The City Mayor (Security Services Division)

G2B – Government to Business Entity; G2G – Government to
Government
Civic, Religious, Business and Educational Institutions and Government
Who may avail:
Agencies
1. Approved written request for the use of
government facilities (issued by the City Mayor’s Office
Mayor)
CLIENT STEPS
1. Present approved
request for use of
Receive, record,
government facilities
and process
and relay verbal or
submitted request
submit written
of the client 30 minutes per
request for security None Security Agent 1
client
assistance
Provide approval
2. Wait for approval of
for the requested
request for security
security
assistance
assistance
TOTAL 30 Minutes
428
Please let us know that we have served you by sending your

feedback through cell no. 09-284-601-299
How feedbacks are An attending officer will look into it and provide action, if
processed? necessary

submit your letter of complaint directly Mr. Rogelio Cala
How complaints are

An attending officer will look into the complaint and take action.
processed?
Contact Information Contact no. 09-284-601-299
429
CITY TRAFFIC MANAGEMENT CENTER
CITIZEN’S CHARTER
430
I. Vision
To promote smart traffic enforcement for a more streamlined flow, peaceful, and
well- developed transportation system.
II. Mission
The TMC shall execute traffic direction and control, enforce law, city ordinances, and
other related special laws; assist the PNP in the implementation of traffic rules and
regulations in the Digos City to promote effectiveness in the performance of its
functions and to ensure public safety.
431
LIST OF SERVICES
Issue City Citation Ticket of committed violations by the driver 433

Installation of Traffic Signages 434
Maintain Smooth flow of traffic 434
Extending assistance services 435
432
1. ISSUE CITY CITATION TICKET OF COMMITTED VIOLATIONS BY THE DRIVER
Apprehending officer give the appropriate violations committed by the public and private driver
and paid according their fines.
Office or Division: CITY TRAFFIC MANAGEMENT CENTER

G2C – Government to Client;
Who may avail: Apprehending Officer, Public and Private Driver/s
 Driver’s license/No driver’s license must
 Traffic Management Center
confiscate the vehicle;
 Treasury Office
 Order payment and Receipt
 Pay fee at the City  Apprehending Obstruction-
Treasurer’s Office for officer confiscate 100.00
the confiscated the driver’s
driver’s license/Unlicensed Disregard
license/Unlicensed driver must traffic sign
driver impounded impound the 100.00
vehicle; vehicle;
 Show proof or official  Office staff issue Reckless
receipt (OR) of order of payment; Driving-
payment  Return the 500.00
confiscated
driver’s No drivers
license/Unlicensed Licence-
driver impounded 500.00 30 minutes per
Security Agent III
vehicle client
No helmet-
500.00
No plate
attached-
500.00
Colorum-
500.00
Modified
muffler-
2,500.00
TOTAL 30 Minutes
433
2. INSTALLATION OF TRAFFIC SIGNAGES
Usage of Traffic Sign to Guide the safe and orderly movement of traffic and pedestrians To give
information for routes direction and warning of drivers

Classification: Comples
Who may avail: Traffic Enforcers, Public and Private Driver’s
Traffic Signages, Route’s directions and Warning
Local Government Unit of Digos
Drivers
Request for visible Address request Disregarding
signages in exact areas. and process for Traffic sign 30 minutes per
Traffic Enforcers
installation must pay client
Php 100.00
3. MAINTAIN SMOOTH FLOW OF TRAFFIC
Assistance for movement of vehicles along the streets, roads and pedestrian

Who may avail: Traffic Enforcers, Public and Private Driver’s
Traffic Signages, Traffic Light and Warning
Local Government Unit of Digos
Devices
Follow traffic rules to Deploy traffic Drivers Must
avoid violations and enforcers to pay according
accidents maintain smooth to her/his
30 minutes per
flow of traffic and violations and Traffic Enforcers
client
issue receipt of fines
payment for
violators
TOTAL 30 Minutes
434
4. EXTENDING ASSISTANCE SERVICES
Assistance for related public services (Escort programs in government activities, non-
organizational agencies activities, church, burial and etc.)

Government agencies, non-government organizations and individual
Who may avail:
community
Verbal or Written Request Requesting Client
Special permit from the Provide permit;
City Mayor’s Office record the
30 minutes per
transaction; None Traffic Enforcers
client
deploy traffic
enforcers
TOTAL 30 Minutes
435
How to send a feedback? For complaints and feedback, call or text: (0907) 546-5420
How feedbacks are

Feedbacks are reviewed by and attending staff
processed?
If you have complaint about this office's service delivery, please submit
How to file complaints? your letter of complaint directly to the City Traffic Management Center,
this city.
An attending staff will review the complaint and take actions, if

How complaints are processed?
necessary
Contact Information Please call or text: (0907) 546-5420
436
OFFICE OF THE CITY HUMAN
RESOURCE MANAGEMENT OFFICER
CITIZEN’S CHARTER
437
I. Mandate
To develop Human Resources as the Primary and patent tools in the

development of LGU Digos City.
II. Vision
Strengthening the development LGU Digos City in providing reliable,

passionate, and focused Human Resource services of consistent high quality
to its employees through continuous learning improvement and adoption of
best HR practices.
III. Mission
1. Providing clients with the appropriate Level of Quality Service without

discrimination;
2. Enhancing the quality of knowledge of every Human Resource personnel

to respond to the increasing demand for public service with courtesy and
probity by intervention, thru Trainings/Seminars, Individual Coaching,
Counseling and Fora.
IV. Core Values
1. Integrity. Acting with strong ethics is a priority for everyone representing the
organization and its behaviors as a whole.
2. Honesty. It's not just the best policy. It's a core organizational practice to act in a
transparent, trustworthy manner that earns the respect of colleagues, and the
public.
3. Fairness. Treating everyone with the common decency we all deserve and
expect.
4. Accountability. Accepting responsibility for your actions (and inactions) is the
ultimate way to build trust internally and externally.
5. Teamwork. When people work together, they can create something greater than
themselves as individuals.
6. Passion. Having a joy not just for the work itself but also the people around us,
so that everyone can be bold, innovative, and creative.
438
LIST OF SERVICES
Securing Service Records 440

Securing Certification of Leave Credits Earned 440
Applying for Leave of Absence 441
Securing Certificate of Employment 441
Securing Clearance for Leave of Absence or Retirement 442
Securing Clearance for Retiring DEPED Personnel 442
439
1. Securing Service Records
Service Records for Officials and Employees may be requested when needed.
Office or Division: Office Of The City Human Resource Management Officer

G2C - Government to Citizens;
Who may avail: Officials and Employees of LGU Digos (Retired and Active)
Written/Verbal Request Client
CLIENT STEPS
1. Present
Checks / Verifies 2 minutes
written/verbal
verbal request Administrative
request None
Assistant & CHRMO
2. Claim copy of
Encode and Print 8 minutes
Service Record
2. Securing Certification of Leave Credits Earned
Issuance of Earned Leave Credits for Officials and regular Employees.

Who may avail: Officials and Employees of LGU Digos City
Verbal Request
CLIENT STEPS
Check/Verify total Administrative Aide
earned leave /
1. Relay request None 5 Minutes
credits, issuance Releasing Staff &
of certification CHRMO
440
3. Applying for Leave of Absence
Processing of Application for Leave of Absence

Accomplished Application for Leave Form
CLIENT STEPS
Request for
1. Secure
Application form 2 Minutes
Application Form
granted
Admin. Aide / HR
2. Submit None
Check the entries staff & CHRMO
accomplished
in the Application 3 Minutes
application for
Form
Leave to HRMO
4. Securing Certificate of Employment

Certificate of employment for whatever legal purpose maybe requested

Who may avail: Officials, Employees and Job Order Workers of LGU Digos City
Written/Verbal Request
CLIENT STEPS
Verifies records on
Admin. Aide / HR
1. Present request file for issuance of None 10 Minutes
staff
certification
441
5. Securing Clearance for Retirement
a. Certification of No Pending Administrative Case;

b. Clearance from work related accountabilities

Classification: Simple & Complex
Written/Verbal Request Client
CLIENT STEPS
Inform clients of all

the required Any HR Staff &
1. Present request None 10 Minutes
documents and CHRMO
Clearance Issued
6. Securing Clearance for Retiring DEPED Personnel

1. Clearance from work related accountabilities

Who may avail: DEPED Personnel
Written/Verbal Request Clients
CLIENT STEPS
1. Present request Received request CHRMO /
2. Pay prescribed Php 50.00 10 Minutes City Treasurer's
Clearance Issued Office
Service Fee
442

How to send a feedback? feedback through Phone Number 09984992103 or please
email at hrmolgudigos@gmail.com
Analyze and understand the feedback and provide possible

How feedbacks are processed? solution for better performance.
If you have complaint about this office's service delivery,

How to file complaints? please submit your letter of complaint directly to the Office of
the City Human Resource Management Officer
Evaluate both sides through a meeting, find a solution and

How complaints are processed? follow up with the client to make sure they are satisfied with
the solution.
Call or text 09984992103, or please email at

Contact Information
hrmolgudigos@gmail.com
443
BIDS AND AWARDS COMMITTEE (BAC)
CITIZEN’S CHARTER
444
I. Vision
A socially and economically developed City of Digos, responsive to

differentiated gender roles and needs of women and me, characterized by
political maturity and social harmony in a healthy and sustainable
environmental and gender fair society.
II. Mission
Facilitate all procurement activities of the city Government of Digos and ensure
that procurement shall abide by the provisions of the Government Procurement
Reform Act known as RA 9184.
445
LIST OF SERVICES
Data/Information on Procurement 447

Preparation of Bid Documents 448
Verification/ Authentication of the documents 449
Certification 450
446
1. DATA/INFORMATION ON PROCUREMENT
Office or Division: BIDS AND AWARDS COMMITTEE (BAC)

G2G - Government to Government;
Who may avail: End-users, Suppliers, Contractors
1. Verbal or submit written request BAC Office, SP Ground Floor, SP Bldg. Digos City
CLIENT STEPS
1. Request Order of
BAC Office
Payment
2. Pay the
corresponding BAC
CTO Chairman/Head
amount and Service
fee P20.00 5-10 Minutes Secretariat/
Revenue Collection
3. Present Official Clerk
BAC Office
Receipt
4. Claim the copy of
the requested BAC Office
document
TOTAL 10 Minutes
447
2. PREPARATION OF BID DOCUMENTS

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Must submit Letter of Intent
before the Pre-Bid BAC Office, SP Ground Floor, SP Bldg. Digos City
Conference
2. Purchase of Bid Documents BAC Office, SP Ground Floor, SP Bldg. Digos City
AGENC PROC
PERSON
Y ESSIN
CLIENT STEPS ACTIO FEES TO BE PAID G
RESPONSI
N BLE
TIME
1. Request Order of BAC
Payment Offic
e
2. Purchase of Bid Standard rate issued by GPBB
Document BAC
Fees depend on the CTO Approved ABC Chairman/
ABC 500,000 and below= P500.00 Head
More than 500,000 to 1 Million= 1,000.00 10-15
Secretariat/
More than 1 Million up to 5 Million= 5,000.00 Mins.
Revenue
3. Present Official BAC More than 5 Million up to 10 Million= 10,000.00 Collection
Receipt Offic More than 10 Million up to 50 Million=25,000.00 Clerk
e More than 50 Million up to 500
Million=50,000.00
BAC More than 500 Million = 75,000.00
Offic
the bid document
e
15
TOTAL Mins.
448
9
3. VERIFICATION/ AUTHENCATION OF THE DOCUMENTS

1. Relay verbal or submit written request BAC Office, SP Ground Floor, SP Bldg. Digos City
CLIENT STEPS
1. Request Order of
Payment BAC Office
Service
2. Pay the
Fee - Php
corresponding CTO
20.00/
amount and Service
fee page 3-5 Minutes Revenue Collection,
under City BAC Staff
3. Present Official
Ordinance
Receipt BAC Office
10-04
dated
4. Claim the copy of 9/23/2010
document
TOTAL 5 Minutes
449
4. CERTIFICATION

1. Relay verbal or submit written request BAC Office, SP Ground Floor, SP Bldg. Digos City

CLIENT STEPS
1. Request Order of
Payment BAC Office
2. Pay the
corresponding
CTO
amount and Service
fee None 5-10 Minutes Revenue Collection,
BAC Staff
3. Present Official
Receipt BAC Office

document
TOTAL 10 Minutes
450

baclgudigos@gmail.com or contact 0923 9557 081
Feedback requiring answers are forwarded to concerned staff and

How feedbacks are
they are required to answer within three (3) days of the receipt of
processed?
the feedback

How to file complaints? submit your letter of complaint directly to the Bids and Awards
Committee, this city, & to BAC Chairperson
Upon evaluation, the BAC Chairman shall start the investigation

and forward the complaint to concerned staff for their explanation.
How complaints are
The BAC Chairman will create a report after the investigation and
processed?
shall submit it to the Head of Agency for appropriate action.
The BAC Chairman will give the feedback to the client
Please email at baclgudigos@gmail.com or contact 0923 9557

Contact Information
081
451
SPECIAL BIDS AND AWARDS
COMMITTEE
CITIZEN’S CHARTER
452
I. Vision
The Special Bids and Awards Committee (SBAC) envisions an efficient

procurement process which is in accordance with Republic Act No. 9184 or the
Government Procurement Reform Act that would lead to the immediate
implementation of infrastructure projects.
II. Mission
The SBAC commits to expedite the procurement process of the City

Government's infrastructure project in accordance with Republic Act No. 9184
or the Government Procurement Reform Act.
453
LIST OF SERVICES
Preparation of Annual Procurement Plan to be approved by the SBAC 455

Chairperson and the Head of the Procuring Entity (HoPE)
Pre-Procurement Conference 456
Preparation of Bidding Documents, and posting to PhilGEPS and
conspicuous places 457
Issuance of Bidding Documents to Suppliers/ Contractor 458
Pre-Bidding Conference 459
Opening of Bids 460
Issuance of Notice of Award (NOA) 461
Issuance of Contract of Agreement and Notice to Proceed (NTP) 462
Submission of procurement documents to Commission on Audit 463
Processing of Billing 464
454
1. PREPARATION OF ANNUAL PROCUREMENT PLAN TO BE
APPROVED BY THE SBAC CHAIRPERSON AND THE HEAD OF THE
PROCURING ENTITY (HOPE)
Office or Division: SPECIAL BIDS AND AWARDS COMMITTEE

Type of
Transaction:
Who may avail: End User/ Office of the City Engineer
Approved Purchase Request and
Project Procurement Management Plan Office of the City Engineer
(PPMP)
CLIENT STEPS
Record and review
the Purchase
Request if it
Special Bids and
coincides with its
Awards
attachments such
Submit approved Committee
as Program of
Purchase Request (SBAC)
Work and ABC
and Project None 1 Day Secretariat,
Draft and prepare
Procurement SBAC TWG,
Annual
Management Plan; SBAC
Procurement Plan
Chairperson, City
based on PPMP
Mayor
and RA 9184 to be
approved by the
City Mayor
TOTAL 1 Day
455
2. PRE-PROCUREMENT CONFERENCE

Who may avail: End User
Approved Purchase Request, PPMP, APP
SBAC
and other documents
CLIENT STEPS
1. Conduct Pre-
Procurement
Prepare the
Conference for the
necessary
approval of the SBAC, End
materials and
procurement of the None 1 Day User/Office of the
documents for the
project in City Engineer
pre-procurement
accordance with
conference
Republic Act No.
9184.
TOTAL 1 Day
456
3. PREPARATION OF BIDDING DOCUMENTS, AND POSTING TO
PHILGEPS AND CONSPICUOUS PLACES

Who may avail: N/A
Approved Purchase Request, PPMP, APP
SBAC
and other documents
CLIENT STEPS
Prepare Bidding
Documents based
on the documents
reviewed and
approved in the
SBAC Secretariat,
Pre-Procurement
None None 1 Day SBAC-Technical
Conference;
Working Group
Prepare Invitation
to Bid and post to
PhilGEPS and
conspicuous
places.
TOTAL 1 Day
457
4. ISSUANCE OF BIDDING DOCUMENTS TO SUPPLIERS/ CONTRACTOR

Who may avail: Suppliers/Contractors/Bidders
Bidding Documents Office of the SBAC Secretariat
The SBAC- Fees depends on the
Technical project's Approved
1. Present company
Working Group Budget for the
profile for pre- SBAC, Office of
shall evaluate Contract (ABC), to wit:
qualification of the City Mayor
the Company a. 500,000.00 and
prospective bidder
Profile for below = 500.00
legitimacy b. More than
2. Fill up forms and The SBAC 500,000 up to 1
specify the project shall issue the Million =
they will be prospective 1,000.00
participating bidder an c. More than 1
assessment Million up to 5
slip for Million =
payment in the 5,000.00
City d. More than 5 1 Hour
Treasurer’s Million up to 10
Office Million = Office of the
10,000.00 City Treasurer,
After payment, e. More than 10 SBAC
SBAC will Million up to 50 Secretariat
issue the Million =
Bidding 25,000.00
Document to f. More than 50
the interested Million up to 500
Suppliers/ Million =
Contractors/ 50,000.00
Bidders. g. More than 500
Million =
75,000.00
TOTAL 1 Hour
458
5. PRE-BIDDING CONFERENCE

1. Bidding Documents SBAC Secretariat
CLIENT STEPS
Conducts Pre-
1. Attend the pre
Bidding
bidding conference
Conference in
on the specific date
accordance with
as scheduled by the
Republic Act No.
SBAC
9184;
None 1 Hour SBAC
2. Ask queries and
Answers queries
clarifications with
and clarifications
regards to the
of Suppliers/
checklist as
Contractors/
presented in the pre
Bidders.
bidding conference
TOTAL 1 Hour
459
6. OPENING OF BIDS

Technical and Financial Components of the
Participating Bidders
Suppliers/Contractors/Bidders
CLIENT STEPS
Submit bidding Conducts Opening
documents as required of Bids in
by RA 9184 accordance with
Republic Act No.
9184, and check
the eligibility of the
None 1 Hour SBAC
Technical and
Financial
Components of
the Suppliers/
Contractors/
Bidders.
TOTAL 1 Hour
460
7. ISSUANCE OF NOTICE OF AWARD (NOA)

Suppliers/Contractors/Bidders, Office of the City Engineer, Office of
Who may avail:
the City Mayor
Bid Evaluation and Post Qualification Report SBAC TWG and Secretariat
Submit bid evaluation Conduct bid
and post qualification evaluation and post
requirements; qualification by
verifying the
requirements
submitted winning
Suppliers/
Contractors/ Bidders;
After bid evaluation

None 1-52 Days SBAC
and post qualification,
SBAC will issue a
Notice of Award
(NOA) to the winning
bidder. The Office of
the City Engineer and
Office of the City
Mayor shall be
furnished a copy of
the NOA.
TOTAL 1-52 Days
461
8. ISSUANCE OF CONTRACT OF AGREEMENT AND NOTICE TO
PROCEED (NTP)

G2B – Government to Business Entity;
Suppliers/Contractors/Bidders, Office of the City Engineer, Office of the
Who may avail:
City Mayor
Notice of Award, Performance Bond,
Construction Safety, Contractor's All Risk
Insurance and Contractor's Health Program
1. The winning bidder The SBAC will issue
is required to submit Contract of Agreement
requirements to enter into by the HoPe
enter into Contract and the winning
of Agreement; bidder, and NTP to be
approved by the HoPe.
None 10 Days SBAC
The Office of the City
Engineer and Office of
the City Mayor shall be
furnished a copy of the
Contract of Agreement
and NTP.
TOTAL 10 Days
462
9. SUBMISSION OF PROCUREMENT DOCUMENTS TO COMMISSION ON
AUDIT

Who may avail: Commission on Audit
Complete procurement documents SBAC
None Prepare a complete
set of the procurement
documents from the
None 7 Days SBAC
Purchase Request up
to the issuance of
Notice to Proceed.
TOTAL 7 Days
463
10. PROCESSING OF BILLING

Who may avail: Suppliers/Contractors/Bidders, Office of the City Accountant
Complete procurement documents, Letter Request
SBAC
for Billing
The Contractor will The request will be
request to the HoPE forwarded to the Office of
for their billing; the City Engineer for the
statement of work
accomplished, the
calculation of the amount
to be billed, and
preparation of voucher;
SBAC, Office of
the City
The documents from the
None 7 Days Engineer, Office
Office of the City Engineer
of the City
shall be forwarded to the
Accountant
SBAC Secretariat for the
preparation of the
attachments for billing;
The billing documents will

be endorsed to the Office
of the City Accountant for
auditing.
TOTAL 7 Days
464

sbacdigos@gmail.com or contact 0970-041-4074
How feedbacks are

Feedbacks are reviewed and recorded by an attending staff
processed?
submit your letter of complaint directly to the Special Bids and
Awards Committee, this city.
How complaints are Complaint/s are reviewed and recorded, then, necessary action/s
processed? are done accordingly
Contact Information Please email at sbacdigos@gmail.com or contact 0970-041-4074
465
(GREENING PROGRAM)
CITIZEN’S CHARTER
466
I. MANDATE:
Digos City Greening Program is the primary office responsible for the
implementation of City Ordinance 2020-043 known as "The Digos City Greening
Ordinance", implementation of the Coastal Management Program and Forest
Management Program.
To accomplish this mandate, the office shall be guided by the following objectives:
1. Manage and maintain seedling bank and produce seedlings for forest and tree
parks.
2. Maintain, manage, conserve, protect and preserve protected areas, watersheds,
tree parks and mangrove forest and save remaining forest areas of the city.
3. Promote community participation, provide access to planting materials and
planting sites and create a mechanism for monitoring and inventory.
4. Promote public awareness as well as instill social and environmental
consciousness on the value of forests and watersheds.
II. VISION:
To ensure sustainability of the ongoing preservation and reforestation of

protected areas, idle lands, riversides, mangrove forest, watersheds and improve the
environmental quality by promoting community participation and strong partnership with
stakeholders to work together to create a clean, healthy and safe place to live and work
for the present and future generations.
III. MISSION:
The Digos City Greening Program is committed to promote reforestation,

conservation of biodiversity, save remaining forest areas of the city and enhance climate
change mitigation and adaptation.
IV. SERVICE PLEDGE:
We, the Officials and employees of the Office of the Mayor under the Greening Program
hereby pledge our commitment to:
1. Provide efficient and corrupt-free services tantamount to the protection,
conservation, management and preservation of the environment and natural
resources of the city.
2. Attend to all applicants or requesting parties who are within the premises of the
office prior to end of official working hours and during lunch break.
467
LIST OF SERVICES
Issues Mandatory Tree Planting Certification 469
Conducts Tree Planting Activities in upland, urban Areas and Mangrove 470
Tree Planting Activity in Coastal Barangays in Digos City Conducts Coastal Clean-up Activities 471
Distributes and delivers Native and Endemic Forest trees 472
Conducts Information, Education and Communication Campaign (IEC) on

Greening Program Ordinance and other related environmental laws. 473
468
1. Issues Mandatory Tree Planting Certification
The Mayor’s Office Mandatory Tree Planting Certification issued to individuals,

partnerships and corporations as one of the requirements in applying for
Business Permit, Marriage License, Building Permit.
Office or Division: Greening Program

Who may avail: Business Owner, Marriage License Applicant and Building owner
CHECLIST OF REQUIREMENTS WHERE TO SECURE
Secure and fill-up request form Frontline personnel for evaluation
1.Sign in the client 1. Give the Log 2 mins
Log Book in the Book to the Admin Staff
Office; Client;
2. Fill up and submit 2. Provide the Admin Staff

the request form; client with the 2 mins
request form;
3. Attend the short 3. Receive the Nursery

orientation and request form Personnel
receive the seedling and provide
and proceed to the short
Planting Area orientation on
provided and take a the purpose of None 5 mins
photo during the the Mandatory
actual planting and Tree Planting;
send it to the office
personnel as a proof;
4. Return to the Office 4.Provide Admin Staff

for the release of Seedlings and
20 mins
Certification Planting area;
5.Issue
Mandatory Tree
2 mins
Planting
Certification
TOTAL: None 31 mins
469
2. Conducts Tree Planting Activities in upland, urban Areas and
Mangrove Tree Planting Activity in Coastal Barangays in Digos City

Who may avail: Individual, NGA, NGOs, Schools and Private Offices,
CSO’s
1. Request Letter Frontline personnel for evaluation
2. Fill up application Form
1. Sign in the client 1. Give the Log 2 mins Admin Staff
Log Book in the Book to the
Office; Client;
2. Fill up and submit 2. Provide the 1 min Admin Staff
the request form client with the
and request letter; request form;
3. Attend Short 3. Receive the 5 mins Admin Staff
orientation; request form and
provide short
orientation on the
proper procedure
on tree planting
activity and
purpose of the
activity;
None
4. Receive 4. provide 10 mins or Nursery
seedlings and planting more Personnel
proceed to the materials /and (Depends on
Planting Area planting sites for the number of
provided and take a mangrove tree seedlings
photo during the planting requested)
actual planting activities;
activity for
documentation;
5. Return to the 5. Assist the 4 hours or more Admin Staff
Office for the clients in the (depends on
release of conduct of tree the number of
Certification. planting; seedlings
requested)
6. Issue 3 mins
Certificate of
Participation
TOTAL: None
470
3. Conducts Coastal Clean-up Activities

Who may avail: Individual, NGA, NGOs, Schools and Private Offices, CSO’s
Office; Client;

the request form and client with the
Request letter; request form;
3. Attend Short 3. Receive the 5 mins IEC Personnel

orientation and request form
scheduling of the and
activity; provide short
orientation on
the
prope
r procedure on
coastal clean- None
up activity and
purpose of the
activity;
4. Proceed to the 4. 10 mins or Nursery
Coastal Area provid more Personnel
provided and take a e materials / (Depends on
photo during the and Coastal the number of
actual planting for Area for clean- seedlings
documentation up drive requested)
purposes; activitiy;
5. Return to the 5. Assist the 4 hours or more Nursery Staff &

Office for the release clients in the (depends on Personnel
of Certification conduct of the number of
coastal clean- participants and
up; area
requested)
6. Issue 3 mins Admin Staff
Certificate
o
f Participation
TOTAL NONE
471
4. Distributes and delivers Native and Endemic Forest trees

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
BE PAID TIME RESPOSIBLE
Log Book in the Book to the client;
Office;
2. Fill up and submit 2. Provide the client 1 min Admin Staff

the request form with the request
and request letter; form;
3. Attend Short 3. Receive the 5 mins Admin Staff
orientation; request form and
provide short
orientation on the
proper procedure
on tree planting
activity and
purpose of the None
activity;
4. Receive the 4. Deliver seedlings 30 mins or Nursery
delivery of on scheduled date; more Personnel
seedlings and take (Depends on
a photo during the the number of
actual planting seedlings
activity for requested)
documentation;
5. Return to the 5. Issue Certificate 3 mins Admin Staff

Office for the of Participation
release of
Certification
TOTAL: None
472
5. Conducts Information, Education and Communication Campaign
(IEC) on Greening Program Ordinance and other related
environmental laws.
Office; Client;

the request form and client with the
request letter; request form;
3. Return to the 3. Receive the None 4 mins Admin Staff

Office for the release request form
of Certification and
provide
schedule of EIC
Campaign or as
requested date;
4. Issue 3 mins Admin Staff
Certificate of
Participation
TOTAL: None
473
Please let us know that we have served you by sending your

How to send feedback? feedback through cell no. 09-950-312-951/09-121-911-394 or
email thru accmel39@mail.com
How feedbacks are

An attending staff will look into and take necessary actions.
processed?

submit your letter of complaint directly to accmel39@mail.com
or contact 09-950-312-951/09-121-911-394
If you are not satisfied with our service, your written/verbal
complaint shall be immediately attended to greening program
head, Allen Christy Melendrez.
How complaints are

An attending staff will look into and take necessary actions.
processed?
Contact Nos. 09-950-312-951/09-121-911-394 or email at

Contact Information
accmel39@mail.com
474
Persons with Disability Affairs Office
(PDAO)
Social Services
CITIZEN’S CHARTER
475
I. Vision
To develop, promote, monitor the implementation of policies, plans, project,

programs and services for the development, disability prevention and
rehabilitation of Persons with Disabilities to all types of PWDs and their
integration into the mainstream of society.
II. Mission
To ensure that policies, programs, projects, and services for the Persons with
Disability are implemented for them to fully participate in building an inclusive
society for all or a society in which every individual, each with rights and
responsibilities, has an active role to play. RA 7277- The state shall give full
support to the improvement of PWDs total well-being who have the same
rights as other people.
476
LIST OF SERVICES
Identification of PWDs 478
Registration of PWDs 479
Organization of PWDSs into Groups per Barangay 480
Regular Meeting of PWD Groups for Advocacy Session 481
Quarterly Meeting of PWD Federation Officers 482
Social and Self Enhancement Activities of PWDs 483
NDPR Week Celebration 484
Ensure the Implementation of Accessibility Law 485
Coordinate with Barangay Captains regarding Community Advocacy 486
Assessment of Members for Assistance 487
Provision of Assistance 488
477
1. Identification of PWDs
Do not assume that disability is visible. Seek to identify individuals with disabilities
proactively including those with psychosocial and intellectual disabilities.
Office or Division: Persons with Disability Affairs Office (PDAO)

Type of Transaction: G2C – Government to Client
Who may Avail: PWDs in Digos City
Survey and Mapping of PWDs in 26
Barangays
ACTIONS BE PAID TIME RESPONSIBLE
Requires client’s Survey and NONE 30 minutes PDAO Staff
presence/supporting Mapping of
documents to prove PWDs in 26
client’s disability if Barangays
non-apparent.
TOTAL 30 minutes
478
2. Registration of PWDs
PWDs to obtain and fill up the registration form.

Submission of PWD registration form PDAO
with supporting papers.
STEPS ACTIONS PAID TIME RESPONSIBLE
Submit filled- Submission of NONE 30 minutes PDAO Staff
up form with PWD
supporting registration
documents. form with
supporting
papers.
TOTAL 30 minutes
479
3. Organization of PWDs into groups per Barangay
As a vehicle of PWDs self-development, the organization provides the opportunity to
develop skills and abilities, mutual support and information sharing.

Membership to PWD group PDAO
Membership to NONE 2 ½ hours PDAO Officer
PWD group and Supporting
Staff
TOTAL 2 hours and
30 minutes
480
4. Regular Meeting of PWD groups
It provides opportunities to discuss their thoughts, ideas and concerns in a collaborative
environment.
Attend regular Ensure pro- NONE 3 hours PDAO Officer
meeting active
participation
during
meetings.
TOTAL 3 hours
481
5. Quarterly meeting of PWD Federation Officers
It is an effective way to develop innovation ideas, freely express opinions and
update each other on current information.

Who may Avail: PWD Federation Officers
Officer of the Federation
Attend Strengthening NONE 3 hours PDAO Officer
quarterly of
meeting collaboration
among
members
TOTAL 3 hours
482
6. Social and Self Enhancement Activities of PWDs
Self enhancement – healthy, balanced level of self-esteem is often the key to success
and a better, happier and fulfilled life.
Social enhancement – is a simple form of social learning that is among humans and
animals. Adapting one’s behavior in social context.
Improve well- NONE 3 hours PDAO Officer
being for all and Supporting
PWDs in Staff
Digos City
TOTAL 3 hours
483
7. NDPR Week Celebration
It is an annual celebration of the national government spearhead by the National
Commission concerning Disabled Persons and the LGU.
Ensure their NONE One (1) week PDAO Officer
participation in and Supporting
community Staff
activities.
TOTAL One week
484
8. Ensure the implementation of Accessibility Law
Laws that state that all kinds of buildings, institutions, establishments and public utilities
must be made accessible to disabled people.

Access to NONE 2 ½ hours PDAO Officer
mobility and Supporting
ensured and Staff
implemented.
TOTAL 2 hours and
30 minutes
485
9. Coordinate with Barangay Captains regarding Community
Advocacy
To bring into a common action, movement, or condition. To
harmonize or attach so as to form a common action.

Advocacy NONE 2 ½ hours PDAO Officer
programs
implemented
and
harmonize.
TOTAL 2 hours and
30 minutes
486
10. Assessment of Members for Assistance
As a vehicle of PWDs self-development, the organization provides the opportunity to
develop skills and abilities, mutual support and information sharing.

Assessment NONE 30 minutes PDAO Staff
and eligibility
properly
addressed for
intervention
TOTAL 30 Minutes
487
11. Provision of Assistance
An act of extending help, aid, or support to qualified beneficiary.

a. Issuance of PWD I.D. Card
b. Issuance of Purchase Booklet
c. Financial
d. Food Assistance
e. Educational
f. Livelihood
g. Skills Training
h. Assist PWDs for Self-reliance
i. Assist PWDs for Employment
j. Facilitate access/ accommodation of PWDs to Health Care Services, Medical
Intervention and Programs.
k. Assist for proper Home Care of PWDs
l. Uphold and protect the rights and benefits of PWDs
m. Assist for disability prevention, physical restoration and rehabilitation of
PWDs.
n. Assist PWD in natural and man-made disaster
o. Referral to link agencies.

Provision of NONE 30 minutes PDAO Officer
Assistance to
qualified
beneficiaries
TOTAL 30 minutes
488
Send feedback through PDAO Digos
How to send feedback City Official Email
(pdaodigoscity@gmail.com)
Will be review by the PDAO head and

How feedbacks are processed
take actions if necessary
Fill-up the complaint form in PDAO

How to file a complaint
office
Will be reviewing the complaints and

How complaints are processed call the attention of the concern
individual/agencies.
Contact Information of CCB, PCC,

pdaodigoscity@gmail.com
ARTA
489
City Government of Digos
Citizen’s Charter Committee
EDITORS
Cabrillos, Pamela Mae R.

Deblios, Donna May Cabalar
Entrina, Carey Maer J.
Puerto, Joan Sebalda
LAYOUT ARTIST
Nacua, Leocar C.
OIC-ICT Division Head
PROOFREADER/SUPERVISING HEAD
Chiong, Raquel Marie L.

Assistant City Administrator
490
CITIZEN’S CHARTER
CODE DEPARTMENT HEAD OF OFFICE

CMO CITY MAYOR'S OFFICE- EXECUTIVE JOSEF F. CAGAS
CMO-MRP TDD METRO RAILWAY PROGRAM ENGR. MERVINNE P.

ROCAMORA
CMO- CITY HOUSING RELOCATION SITE PETER NEIL ARENDAIN
CHRRSDP AND DEVELOPMENT PROGRAM
CMO-BPLO BUSINESS PERMIT AND LICENSING ENGR. NEMEUL L. JAYNO
OFFICE
CMO-OCL OFFICE OF THE CITY LIBRARY ESTHER G, TABANAO
CMO-CSPMO CITY SPECIAL PROGRAM ROSANITA T. DONAYRE

MANAGEMENT OFFICE
CMO-CDRRMO CITY DISASTER AND RISK SAMUEL L. MIRALLES
REDUCTION MANAGEMENT OFFICE
CMO-CSU CIVIL SERVICES UNIT SGT. ROGELIO CALA
CMO-TMC TRAFFIC MANAGEMENT CENTER ARISTEDES CAPUYAN JR.
CMO-HRMO HUMAN RESOURCE AND MAXIMINA I. SAMPILO

MANAGEMENT OFFICE
OCVM OFFICE OF THE CITY VICE MAYOR ATTY. JOHARI G. BANA
OSP SEC SANGGUNIANG PANGLUNGSOD EVELYN BACONGCO

OFFICE OF THE SECRETARIAT
OCAD OFFICE OF THE CITY ATTY. MARTY R. BASUNILLO
ADMINISTRATOR
CTO CITY TREASURER'S OFFICE ENGR. ALAN F. BASAN
OCPDC OFFICE OF THE CITY PLANNING AND ENP OJELA MAE M. ENTERO
OCACC OFFICE OF THE CITY ACCOUNTANT DIONNA MAY ZAMORA
CGSO CITY GENERAL SERVICES OFFICE LOLEMEIR C. EGOS
CEO CITY ENGINEER'S OFFICE SALVADOR L. DUMOGHO IV
CBO OFFICE OF THE CITY BUDGET ENP CARMI ADELE D.

OFFICER ROMERO
CHO CITY HEALTH OFFICE DR. MILAGROS R. SUNGA
OCASS OFFICE OF THE CITY ASSESSOR ENGR. JANET CAROLYN V.

TORRES
CENRO CITY ENVIRONMENT AND NATURAL ENGR. ALOYSIUS GARCIA
RESOURCES OFFICE
CIO CITY INFORMATION OFFICE ATTY. MARTY R. BASUNILLO
OCAG OFFICE OF THE CITY AGRICULTURIST ENGR. JEROME R.

ESCOBARTE
491
LEDIPO OFFICE OF THE LOCAL ECONOMIC JOY S. SALAO, CPA
DEVELOPMENT AND INVESTMENT
PROMOTION
OFFICE
OTO OFFICE OF THE CITY TOURISM PERLA MAY D. GRIFFIN
OCEEM OFFICE OF THE CITY ECONOMIC LOLEMEIR C. EGOS

ENTERPRISE MANAGER
CVET CITY VETERINARY OFFICE DR. FERMIN VERALLO
CVO-CISL CITY SLAUGHTERHOUSE DR. FERMIN VERALLO
CSWDO CITY SOCIAL WORK AND VIVIAN A. FEROLINO, RSW

DEVELOPMENT OFFICE
CCDO CITY COOPERATIVES DEVELOPMENT JOY S. SALAO, CPA
OPFFICE
CLO CITY LEGAL OFFICE ATTY. NIKKOLO MARCO
AURELO V. CORTES
PESO PUBLIC EMPLOYMENT SERVICES SHANYLOU R. SOLATORIO
OFFICE
OCCR OFFICE OF THE CITY CIVIL MARISSA R. NEBRADA
REGISTRAR
CLGOO DILG- CITY LOCAL GOVERNMENT MARYLOU S.
OPERATIONS OFFICE MONTEFALCON
PNP PHILIPPINE NATIONAL POLICE- DIGOS PLTCOL. HAMLET LERIOS
CITY DIVISION
BFP BFP- DIGOS CITY DIVISION SFINP. GINNIE CALVARIO
BAC BIDS AND AWARDS COMMITTEE LOLEMEIR C. EGOS
PDAO PERSONS WITH DISABILITY AFFAIRS ARTISTOTLE S. ERASMO, JD

OFFICE
OTHER OTHER NATIONAL AGENCIES PROGRAM MANAGER/S
492

Digos Citizens Charter

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Digos Citizens Charter

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Republic of the Philippines

Province of Davao del Sur

CITY GOVERNMENT OF DIGOS

 Develop the technical capacity, good working atmosphere, and promote

To maintain high standard of ethics, quality, efficiency, gender sensitivity

CMO CITY MAYOR'S OFFICE- EXECUTIVE 7

OCVM OFFICE OF THE CITY VICE MAYOR 17

SANGGUNIANG PANGLUNGSOD OFFICE OF THE

OCAD OFFICE OF THE CITY ADMINISTRATOR 29

CTO CITY TREASURER'S OFFICE 41

OFFICE OF THE CITY PLANNING AND

OCACC OFFICE OF THE CITY ACCOUNTANT 81

CGSO CITY GENERAL SERVICES OFFICE 102

CEO CITY ENGINEER'S OFFICE 109

CBO OFFICE OF THE CITY BUDGET OFFICER 124

CHO CITY HEALTH OFFICE 145

OCASS OFFICE OF THE CITY ASSESSOR 178

CITY ENVIRONMENT AND NATURAL RESOURCES

CIO CITY INFORMATION OFFICE 197

OFFICE OF THE LOCAL ECONOMIC

OTO OFFICE OF THE CITY TOURISM 240

OFFICE OF THE CITY ECONOMIC ENTERPRISE

CVET CITY VETERINARY OFFICE 262

CVO-CISL CITY SLAUGHTERHOUSE 270

CSWDO CITY SOCIAL WORK AND DEVELOPMENT OFFICE 276

CCDO CITY COOPERATIVES DEVELOPMENT OPFFICE 290

CLO CITY LEGAL OFFICE 298

PESO PUBLIC EMPLOYMENT SERVICES OFFICE 305

OCCR OFFICE OF THE CITY CIVIL REGISTRAR 317

DILG- CITY LOCAL GOVERNMENT OPERATIONS

BFP BFP- DIGOS CITY DIVISION 351

CMO-MRP TDD METRO RAILWAY PROGRAM 362

CMO- CITY HOUSING RELOCATION SITE AND

CMO-BPLO BUSINESS PERMIT AND LICENSING OFFICE 378

CMO-OCL OFFICE OF THE CITY LIBRARY 384

CMO-CSPMO CITY SPECIAL PROGRAM MANAGEMENT OFFICE 395

CITY DISASTER AND RISK REDUCTION

CMO-TMC TRAFFIC MANAGEMENT CENTER 430

CMO-HRMO HUMAN RESOURCE AND MANAGEMENT OFFICE 437

BAC BIDS AND AWARDS COMMITTEE 444

PDAO PERSONS WITH DISABILITY AFFAIRS OFFICE 475

Office or Division: Office of the City Mayor

Office or Division: Office of the City Mayor

Office or Division: Office of the City Mayor

4. PAUPER'S BURIAL AND EXHUMATION ASSISTANCE PROGRAM

Office or Division: Office of the City Mayor

Office or Division: Office of the City Mayor

Office or Division: Office of the City Mayor

Office or Division: Office of the City Mayor

FEEDBACK AND COMPLAINTS MECHANISMS

Please let us know how we have served you by sending your

If you have complaint about this office's service delivery, please

OFFICE OF THE CITY VICE - MAYOR

1. Certifies copies of ordinances enacted by the Sanggunian.

Exercise proper and lawful enactment of legislative functions to

Ensure strengthening of policy guidelines in the implementations of

IV. Service Pledge:

Provide legitimate response and/or legal foundation to the concerns

OFFICE OF THE CITY VICE - MAYOR

Services Clientele Description Requirements Procedure Responsible Fees / Duration

OFFICE OF THE CITY VICE - MAYOR

FEEDBACK AND COMPLAINTS MECHANISM

Contact information Email address digos.ovm@gmail.com