The document references 12 sources published between 1981 and 2019 that discuss various topics related to digital transformation and the adoption of new technologies in government. The sources cover the use of chatbots, e-government services, ICT, barriers to transformation, public value, digital strategies, open governance systems, social robots, and public administration performance.
The document references 12 sources published between 1981 and 2019 that discuss various topics related to digital transformation and the adoption of new technologies in government. The sources cover the use of chatbots, e-government services, ICT, barriers to transformation, public value, digital strategies, open governance systems, social robots, and public administration performance.
The document references 12 sources published between 1981 and 2019 that discuss various topics related to digital transformation and the adoption of new technologies in government. The sources cover the use of chatbots, e-government services, ICT, barriers to transformation, public value, digital strategies, open governance systems, social robots, and public administration performance.
Transforming the communication between citizens and
government through AI-guided chatbots. Government Information Quarterly, 36(2), 358-367. Colesca, S. E. & Dobrică, L. (2018). Adoption and use of E-Government services: The case of Romania, Journal of Applied Research and Technology, 6(3), 204-217. Connolly, F. B. (2014). ICT, public values and transformative government: A framework and programme for research. Government Information Quarterly, 31, 119-128 Faulhaber, G. R. (2019). The Internet Trap: How the Digital Economy Builds Monopolies and Undermines Democracy. Journal Of Economic Literature, 57(2), 444-447. Fleur Van Veenstra, A. B. (2011). Barriers and impediments to transformational government: insights from literature and practice. Electronic Government, An International Journal, 8(2), 226-241. Goodsell, T. (1981). The Public Encounter: Where State and Citizen Meet, Bloomington: Indiana University Press. Heeks, R. & Bailur, S. (2007). Analyzing E-Government Research: Perspectives, Philosophies, Theories, Methods, and Practice. Government Information Quarterly, 24, 243-265 Lindgren, I. & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework, Government Information Quarterly, 30(2),163-172. Jansson, I. L. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly, 30(2), 163-172 Karlsson, J. H. (2014). Public e-service development: Understanding citizens’ conditions for participation. Government Information Quarterly, 31, 396–410. Matt, C. H. (2015). Digital transformation strategies. Business & Information Systems Engineering, 57, 339-343. Millard, J. (2015). Open governance systems: doing more with more. Government Information Quarterly, 35(4), 577-587 Moore, M. H. (1995). Creating public value: Strategic management in government. Harvard University Press Pieterson, W., Ebbers, W., Madsen, C.Ø. (2017). New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. In: Janssen et al. Electronic Government. EGOV 2017. Lecture Notes in Computer Science, vol 10428, 47-59. Pollitt, C. (2012). Politics, Administration and Performance: A continuing search, but no one best way?, Stockholm, 117-160. Stoker, G. (2006). Public value management: A new narrative for networked governance? The American Review of Public Administration, 36(1), 41-57