STUDENT NAME: Aidarus Mohamed Hassan

COURSE: Computer Science

MATRIX NO. 2021.1.ict01.0005
Assignment 1
Proposal

Project Title: Volunteer Motivation and Retention

Organization: Community Empowerment Network

1.0 Background of The Project

The project "Volunteer Motivation and Retention" seeks to address the critical
issue of maintaining a motivated and engaged pool of volunteers within our
organization, CEN. Volunteers play an integral role in our community service
initiatives, and their continued commitment is vital to the success and
sustainability of our programs. We have observed a need to better understand what
motivates our volunteers and how we can improve retention rates to ensure the
long-term impact of our initiatives.
The project "Volunteer Motivation and Retention" seeks to address the critical
issue of maintaining a motivated and engaged pool of volunteers within our
organization, CEN. Volunteers play an integral role in our community service
initiatives, and their continued commitment is vital to the success and
sustainability of our programs. We have observed a need to better understand what
motivates our volunteers and how we can improve retention rates to ensure the
long-term impact of our initiatives.

2.0 Objectives
The primary objectives of this project are as follows:
 To identify the key factors that motivate volunteers to join and remain active
in our organization.
 To increase volunteer retention rates by at least 20% over the next year.
 To enhance volunteer satisfaction and engagement levels within the
Community Action Alliance.
 To develop a sustainable framework for volunteer motivation and retention
that can be applied to future projects.
 To create a volunteer recognition program that acknowledges and celebrates
the contributions of our dedicated volunteers.

3.0 Details of The Program

The "Volunteer Motivation and Retention" program is a multi-phase initiative that
will span over the course of 5 days , divided into the following phases:
Research Phase (1):
Conduct surveys and interviews with current volunteers.
Analyze survey responses and interview data to identify key motivators and areas
for improvement.
Benchmark against best practices in volunteer management.
Strategy Development Phase (2):
Develop a comprehensive strategy to enhance volunteer motivation and retention
based on research findings.
Create a volunteer recognition program.
Design and develop training modules for volunteers and volunteer coordinators.
Implementation Phase (3):
Implement the strategies and initiatives developed during the previous phase.
Monitor volunteer engagement and satisfaction throughout the implementation
phase.
Regularly assess the effectiveness of the newly implemented measures.
Evaluation and Sustainability Phase (4):
Continuously evaluate the program's impact on volunteer retention and
satisfaction.
Modify and adapt strategies as needed to sustain improvements.

4.0 Participation
 Community Action Alliance staff members will be actively involved in all
phases of the project.
 Current volunteers will be invited to participate in surveys, interviews, and
focus group discussions during the research phase.

5.0 Explanation of The Activities

During the project, the following key activities will take place:
 Conducting surveys and interviews with current volunteers to gather data on
their motivations, challenges, and experiences.
 Analyzing survey responses and interview transcripts to identify key
motivators and areas for improvement.
 Collaborating with volunteers to develop new engagement initiatives,
training programs, and a volunteer recognition system based on their
feedback.
 Implementing the newly developed initiatives and tracking their impact on
volunteer satisfaction and retention.
 Regularly communicating and engaging with volunteers through newsletters,
meetings, and recognition events.
No Activities Explanation
1 Survey and Conduct
Interview surveys and
interviews
with current
volunteers to
understand
their
motivations,
challenges,
and
experiences.
2 Data Analysis Analyze
survey
responses,
interview
transcripts,
and focus
group
feedback to
identify key
motivators
and areas for
improvement
.
3 Strategy Collaborate
Development with
volunteers to
develop new
engagement
initiatives,
training
programs,
and a
volunteer
recognition
system based
on their
feedback.
 4 Implementation Implement
newly
developed
initiatives
and track
their impact
on volunteer
satisfaction
and retention.

5 Communicatio Regularly
n communicate
with
volunteers
through
newsletters,
meetings, and
recognition
events to
maintain
their
engagement
and
satisfaction.

6.0 Tentative Program

The program will commence on [02/10/2023] and conclude on [05/10/2023].
Detailed timelines for each phase of the program will be provided in the project
plan.

7.0 Income
The project budget for "Volunteer Motivation and Retention" is estimated at
[RM7500], which will cover research expenses, strategy development,
implementation, and ongoing evaluation.
8.0 Expenses
No ITEM TOTAL
1 Survey and Research Tools RM1000
2 Strategy Development RM1500
3 Implementation Initiatives RM3000
4 Evaluation and Monitoring RM1000
5 Miscellaneous RM1000
6 Total Expensive RM7500

9.0 Transport
Transportation Timetable: Volunteer Motivation and Retention Project

Date Time Activity Location Transportation Details and Requirements

Volunteers to arrive at CEN office by their
Volunteer own means. Parking available on-site.
[02/10 [Start Training CEN Inform participants to park in designated
2023] 5am] Session Office areas.

[End Time
5:30PM]
Shuttle bus arranged to pick up
volunteers from CEN office to
the Community Center. The bus
[Start Volunteer will depart sharply at [Departure
[Date Time Recognition Community Time]. Volunteers must be
03/10/2023] 5:00am] Event Center punctual.
 After the event, the
shuttle bus will return
volunteers to the CEN
office. Please inform
volunteers that they
[End Time will be returned to the
03/10/2023] 4:30pm same location.
Volunteers responsible for
their own transportation to
the local park. Parking
available on-site. Encourage
[Start On-Site carpooling if possible.
Time Project Please be aware of local
[04/10/2023] 7:00am] Activity Local Park parking regulations.

[End Time
5:00pm]
Volunteers to arrive at CEN office by
Volunteer their own means. Parking available
[Start Time Training CEN on-site. Inform participants to park in
[05/10/2023] 5:45am] Session Office designated areas.

[End Time 4:50pm]

10.0 Proposal
The Community Action Alliance kindly requests approval and support for the
"Volunteer Motivation and Retention" project. We believe that by enhancing our
volunteers' motivation and retention, we can create a stronger, more engaged
volunteer community, leading to increased impact on our community service
initiatives.

11.0 Conclusion
In conclusion, the success of Community Action Alliance's programs depends on
the dedication and commitment of our volunteers. This project aims to ensure that
our volunteers are not only motivated to join but are also inspired to stay and
continue making a difference in our community. We look forward to your support
in making this project a reality.

13.0 Appendix 1
Budget Proposal for "Volunteer Motivation and Retention" Project