ESTEPHEN M.

ENCENZO
Purok 40-A Upper Ulas, Davao City
Phone number: 09451066275
Email: stephen.encenzo@gmail.com

PERSONAL DATA
Age: 25 y.o.
Gender: Male
Date of Birth: October 20, 1997
Place of Birth: Davao City

PROFILE

Dedicated and results-driven Customer Service Representative with a proven track

record of delivering exceptional customer support in fast-paced environments.
Committed to resolving customer inquiries, providing accurate information, and ensuring
a positive experience that exceeds expectations. Seeking to leverage strong
communication and problem-solving skills to contribute to the company's commitment to
delivering unparalleled customer satisfaction.

EDUCATIONAL ATTAINMENT
Degree in Bachelor of Science in Hotel and Restaurant Management – April, 2019
University of Mindanao
McArthur Highway, Matina, Davao City

WORK EXPERIENCE

The Pinnacle Hotel and Suites, Sta. Ana Ave, Poblacion District, Davao City –
Internship (November, 2018 – March, 2019)

Awesome OS Inc., Ayala Business Center, Matina Town Square, Davao City,
8000 – Customer Service Representative (October, 2020 – March, 2022)
  Addressing customer inquiries, questions, and concerns through various
 communication channels via phone.
 Identifying and resolving customer problems, complaints, and issues in a
 timely and effective manner, ensuring customer satisfaction and retention.
 Assisting customers with order placement, tracking, cancellations, and
returns, while adhering to company procedures.

Concentrix CVG Phils., GF & 4F to 6F Abreeza Corporate Center, J.P. Laurel Ave,
Poblacion District, Davao City, 8000 Davao del Sur – Content moderator (May, 2022 –
August, 2023)
 Sort social media influencers by their level of popularity among their followers.
 Labeling creators based on their self-described jobs and internet data.
 Recognizing the brand of a creator based on the content of their media post.
 Identify the type of social media account, such as a fan page, personal account,
or a business account

CHARACTER REFERENCES

EMMAN RYAN ALFECHE

Team Leader

Concentrix CVG Phils.

Contact No.: 09088755202

JAROLD BARRIOS

Accounting Assistant

The Pinnacle Hotel and Suites

Contact No.: 09239710807