SURVEY ON THE PUBLIC SOLICITATION PERMIT

PROCESSING BY THE DEPARTMENT OF SOCIAL WELFARE

AND DEVELOPMENT (DSWD)

INTRODUCTION: The DSWD is conducting a survey to gather information on the clients’

experiences in securing a Public Solicitation Permit, a mandate given to the agency by
Presidential Decree 1564 or the “Solicitation Permit Law. ” The DSWD is authorized to
regulate the solicitation of donations or receiving of contributions for charitable or public welfare
purposes. Your participation in this study is voluntary and all information you share with us
will be treated with utmost confidentiality. The results of the survey will be used to
streamline and improve DSWD’s regulatory services.

A. RESPONDENT’S BACKGROUND INFORMATION

1. Name of the Respondent MARY SHANDY DAULO

2. Office/Organization Represented: ANG DIOS GUGMA COMMUNITY FOUNDATION,

INC.

B. NATURE OF THE APPLICATION FOR PUBLIC SOLICITATION:

3. Please check the box where you submitted your application for permit?

X Field Office VI
DSWD Central Office
Field Office VII
Field Office NCR
Field Office VIII
Field Office CAR
Field Office IX
Field Office I
Field Office X
Field Office II
Field Office XI
Field Office III
Field Office XII
Field Office IV- A
Field Office CARAGA
Field Office IV- B

Field Office V

4. Please encircle which category do you/your organization belong to.

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 1 Government Agency
2 SWDA with valid registration and license to operate
3 NGO/CSO/Corporation/Organization/Association/Faith-based Group or
other Organized Groups. Specify: __________________________
4 SWDA without DSWD License to operate
5 Individual/s

5. What is the type of your application for Public Solicitation?

x Regular Permit
Temporary Permit (Emergency)

6. What is the scope/coverage of your application.

x National Fund-Raising Campaign

Regional Fund-Raising Campaign (more than 1 province/city/municipality)

7. Please encircle the MAIN methodology to be used for the fund-raising campaign.

1 Written Request
2 Mass Media Campaign (TV/Radio/Newspaper) Specify: ________________
3 Tickets, Ballots, Cards, and similar forms
4 Donation Box/Coin Box and other similar forms
5 Concerts and other Benefits Show
6 Sale of goods such as Rummage Sale, Garage Sale, etc.
7 Fun run, marathon, cycling and other forms of sports activities
8 Photo/Painting Exhibits
9 Text Messages/digital platforms
10 Others, please specify: ______________________________

C. PROCEDURE:

8. Which among the following sources of information did you learn the need to get a
permit for public solicitation?

1 DSWD website
2 DSWD Offices (any)
3 Mass Media (TV/Radio/Newspaper) Specify: ________________________
4 Social Media (Facebook/Twitter/Tiktok, etc.) Specify: _________________
5 Family/Friends
6 Others (Please indicate) _______________________

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9. Where did you get the application form?

1 At the DSWD Field Office/Central Office

2 DSWD website
3 Downloaded thru the internet
4 Others. Please specify: ______________________________________

10. How did you apply for the Public Solicitation Permit?

1 Walk-in or physical submission to the DSWD Office

2 Email submission to DSWD
3 Mail or courier
4 Other ways, specify _________________________

11. How long was the processing time at the DSWD Central or Field office from the
time you submitted the application until you received the Public Solicitation
Permit?

A. FOR NATIONAL APPLICATION

Regular Permit Temporary/Emergency Permit

13 days or less, specify: _________ 1 - 2 days
14 days 3 days
x More than 14 days, specify: ______ More than 3 days, specify: _______

B. FOR REGIONAL APPLICATION

Regular Permit Temporary/Emergency Permit

6 days or less 1 day or less
7 days 2 days
More than 7 days, specify: ______ More than 2 days, specify: _______

12. Among the different requirements needed to secure the Public Solicitation
Permit, which did you find the most difficult to get? (Choose & encircle only one)

1 Certified true copy of SEC Certificate of Registration and Articles of Incorporation

2 Updated Certification of Good Standing, or Updated Certificate of Corporate Filing/
Accomplished SEC General Information Sheet
3 Project Proposal
4 Profile of current board members or its equivalent in the corporation
5 Notarized written agreement or similar document signifying of the intended
beneficiary/ies concurrence as recipient of the fundraising activity
6 Approved & notarized board resolution or written authorization for the solicitation activity
ensuring strict compliance to the standard ratio of funds utilization or pledge commitment
7 Endorsement of certification from agencies to undertake solicitation activity in their
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 agency’s jurisdiction
8 Fund Utilization Report (for renewal of application)
9 Undertaking to comply with the remaining requirements within the validity period of
the issue Temporary Permit
10 Official receipt of payment
11 Others, please specify: ______________________________

13. Did you use any online or automated services (for example, online or mobile
payment) at the DSWD office where you applied for the Public Solicitation Permit?

☐ Yes x No

13.1. If yes, please indicate the online service

_________________________________________________________________

14. IN ADDITION TO THE OFFICIAL LIST OF REQUIREMENTS, did you have to submit
any other documents, apart from the application form and required documentary
requirements?
☐ Yes x No

14.1 If yes, what are these requirements?

________________________________________________________
________________________________________________________

15. How many times has your application been returned due to incomplete
document/s?
x Never
☐ Once
☐ 2 times
☐ More than 2 times, please specify: ________________________________

16. Did you submit any post documentary requirements?

x Yes ☐ No

16.1 If yes, what are these requirements? (Check all that apply)

1 Fund Utilization Report in accordance with the National Government Auditing System
(If government agency)
√ For NGO/agency or individual, Notarized Fund Utilization Report of its proceeds and
expenditures, sworn by the Agency Head and Treasurer
√ List of donors and their corresponding addresses & contact nos. and amount of
donations
√ List of beneficiaries and the amount or types of assistance extended and their
corresponding addresses and contact numbers.
√ Expired original certificate authorizing the conduct of regional/national fund
campaign
6 A justification for not continuing the fund campaign activity within the validity
period, if permit is unused.
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 7 Others, please specify ___________________________________________

16.2 Among these post requirements, which did you find the most difficult to
get? (Single answer only) List of donors and their corresponding addresses &
contact nos. and amount of donations

17. In your opinion, are some of the requirements for Public Solicitation Permit
redundant, repetitive or unnecessary?
☐ Yes x No

17.1 If yes, what are these requirements?

________________________________________________________________
_____________________________________________________________

18. Aside from the required fees, did you pay any additional fees in the processing of
your application?
☐ Yes x No

18.1 If yes, what was this additional fee for?

__________________________________________________________
__________________________________________________________

19. How clear were the instructions for getting the Public Solicitation Permit?

1 2 3 4 5
Very Unclear A Little Unclear Fair Clear Very Clear

D. SERVICE QUALITY

20. How would you assess the quality of service provided by the DSWD Central or
Field Office staff and officials during your application for Public Solicitation
Permit? Please check the appropriate number after each category.

Very Poor Poor Fair Good Excellent

1 2 3 4 5
a) Helpfulness 5
b) Friendliness 5
c) Clarity of explanation 5
d) Conformance with rules and
policies 5
e) Others (please specify)
______________________
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 21. If you physically submitted your application at the DSWD Central/Field Office, how
comfortable were you while waiting for the documents to be processed?

1 2 3 4 5
Very Uncomfortable Can’t Decide Comfortable Very
Uncomfortable Comfortable
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21.1 If your answer is “Uncomfortable” or “Very Uncomfortable”, please state the
reason/s why.
_______________________________________________________________________
_______________________________________________________________________
______________________________________________________________________

22. Did the DSWD field office offer any of the following services that made your
waiting time comfortable?

Please check the items offered.

☐ Queuing system
X Electric fans
X Covered waiting space’
☐ Water
☐ Coffee
☐ Biscuits
☐ TV monitor
☐ Others (please indicate___________________________________________

23. Was there a help desk in the DSWD office where you can ask questions,
clarifications, or complaints?
X Yes ☐ No

24. Did you have any complaints about the application process or service?
☐ Yes X No

24.1. If yes, were these addressed satisfactorily by the DSWD staff or official?
☐ Yes ☐ No

25. Overall, how satisfied or dissatisfied were you with the service provided during
your application for Public Solicitation Permit?

1 2 3 4 5
Very Dissatisfied Can’t Decide Satisfied Very Satisfied
Dissatisfied 5
25.1. If your answer is “Dissatisfied” or “Very Dissatisfied”, What are the
reason/s for your dissatisfaction?

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

26. Do you have any suggestions to improve the process for getting the Public
Solicitation Permit?
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___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

Thank you very much!