CHAPTER-1

INTRODUCTION

EMPLOYEE MORALE AT COMPANY

The employee morale is known has the feeling and fulfilment with a long
to continue for training in a factory of the objective. This is a based on
emotional. There is an employee attention on his work, in the company
there is a superior. It Is not the thing which his static, but it can be changes
job condition, Superior , depending on the employee work and so on.

The range in the morale from very high to very low. Such as enthusiasm
having the positive feeling from the high morale, the coworker getting
order, with the direction to cooperate in the work. Dissatisfaction,
discouragement in the job.

DEFINITION:

The fundamental psychological concept is the morale. the morale should

be not easy to classified, willingness and where the all group member
together pull achieve the group goals. In this morale different author
defined differently. There are the approaches classified into three method.

 Classical method
 Psychological method
 Social method
COMPANY PROFILE

FIRST FOCUS BUSINESS SOLUTIONS PVT LTD.,

Provides out sourcing ideas to the US real estate company. US in the head
quatered, In India they have to provide two offices service in the high
quality in the effective cost. Their is a vast domain expertise, they become
more efficient by clearing the turn times with the appointed workers, in
the variable cost and quality.
 COMPANY HISTORY

They provided the company at 2008 by setting up their in 2010 the second
unit of expanding the base service offerings by worker, they has been one
of the speed growing services with the strong to strong by the name and
settlement making at the organization.

 PROMTERS

RAMA KRISHNA

13+yrs of experience. In all aspects of title industry worked with biggest

names in the industry

Several “best employee” and leadership awards

Focuses on client relationship and operational efficiency

Strong believer of people oriented culture

 COMPANY VISION

In US real estate company by making the good in class efficiency, cost,

quality time turnaround. The most outsourcing made by the “most
preferred”.

 COMPANY QUALITY

They choose right person for the right job which is focused by the
satisfaction of the opposite member. they will be achieve the growth by
 helping their workers growth which is not just like a vendor but it can be
with the partner.

 PRODUCT/SERVICE
Our service portfolio includes both residential and commercial segments.
We provide solutions ranging from data entry till end-to-end process
management. We serve originators, lenders, brokers, REIT’s, title
companies, mortgage firms and notaries.

 AREAS OF OPERATION
Location of the company
First Focus Business Solutions private limited,
#950, Rajive nagar main road,
Hospet – 583225
Mr. Ramakrishna (founder and CEO)
R.S. Selvam (HR Manager)

 ORGANIZATION PLAN

 Board of manager
 Managing leader
 Executive leader
 manager

Money maintenance and personal production marketing

Managing director manager engineer manager officer

 INFRASTRUCTURE FECILITIES
Chennai, Bangalore and Hospet. Bangalore is closed because of the
pandemic situation.

 COMPETITORS INFORMATION
1. INFO SEARCH
2. PERONIC
3. INTELENT

 SWOT ANALYSIS

STRENGTH

 Huge member who is graduated and talented

 Budget and good education other than English.
 English languge benefit
 The well known companies which is based on the Strong worker.
 Choosing the interest of Powerful venture capital for opportunity to
growth

WEAKNESS

 Huge of customer service culture countries

 high and poor quality telecom infrastructure
 less electricity supply known companies
 more cultural
 OPPORTUNITIES

 the customer based on the new market with the Horizontal and vertical
expansion
 in india and target markets there are difference of time zone

THREATS

 High amount billing

 Political instability
 Indias competitors in eastern india Europe, latin America and the asia.

 FUTURE GROWTH AND PROPECTS OF BPO IN INDIA:

India’s eliminate the overhead amount and make use of the more skilled
remote work force. As India is leaving behind its brutal past digitalization,
MNCs are choosing interet for the vast and remote interest penetration.

In the BPO they choose not only tasks for the future they includes
automated, and also more operation technicals. In area there was growth
is skilled process out sourcing, in a subset of BPO, where specialized
expertise will be requires more , in place such a digital marketing,
healthcare, and banking.
 FINANCIAL STATEMENT:

Serial no., Particular Amount

A Asset and prospects ;

1 Fixed asset 5,62,00,063

2 Current assets 16.17,37,023

22,33,46,087

B Capital and liabilities;

1 Partners capital a/c 9,10,49.419

2 Loans and barrowings 11,64,52,982

3 Current liabilities and provision 1,58,43,686

22,33,46,087
CHAPTER-2

CONCEPTUAL BACKGROUND AND LITERATURE REVIEW

THEORATICAL BACKGROUND:

the research provide in the filed of company outsourcing risk success

factors by the after extensive analysis, there is not researches covered all
the CSFs or provided comprehensive, which is the contribution of this
paper of the main objective. In the simple way , there is practical enough
for making decision for none of this subject who do plan and tactical
decision in the place of company. To find the risk success factor IT
outsourcing and to have a direction framework, a theoretical frame work
provided to support the finding process.

Therefor, this provide the paper a theoratical framework and existing

literature review of research systems with the based on pragmatic model/
technology risk success factor short of the address coming of previous
models and developed by CIOs and another professional with a managing
tool regarding potential actions. The improvement of the therotical Is part
of the research method and objective. The framework consists of 6 main
categories, namely the plan method, organizational plans, work quality,
meaning quality, user requirement and satisfied. The plan factors are
which is represented as including the whole it outsourcing conceptual
CSFs theoretical framework and thus it is included by an arrow affecting
into the clear boundary that the reminding grouped at five factors. within
the theoretical framework inside boundary the five factor are introduced.
in theoratical framework introduced the possible even the cover complex
CSFs in a more managed overview.
  DEFINITION:

The fundamental psychological concept is the morale. The morale should

be not easy to classified, willingness and where the all group member
together pull achieve the group goals. In this morale different author
defined differently. There are the approaches classified into three method.

 Classical method
 Psychological method
 Social method

 TYPES OF MORALE

 High morale
Good leadership
Team building
Pribe in the company
Workers empowerment

 Low morale
Reduce quality
Reduce productivity
More of discipline
More errors

 FACTORS EFFECTING MORALE

 Objective of the company

 Organizational design
  Good leadership
 Healthy workplace
 Rewards
 Job satisfaction
 Compatibility with all workers
 Personal issue

 MEASUREMENT OF MORALE

 Observation method
 Attitude survey
 Company records and reports
 Counseling

 BUILDING OF HIGH MORALE

 Two-way communication
 Show concern
 Work growth
 Modifying the work place
 Rotation of job
 Incentive system
 Social activities
 Training
 Workers participation
  LITERATURE REVIEW

1. Mr. V.Deva, M.A., PSG college and studied Arts and Science,
Chennai, he studied B.A, in Art and science at the year 1974, did
the ‘worked on employee’ morales and in the Cambodia mills he
satisfied job’ by management the employee for deciding to
participate, the employee morale and his job satisfaction will be
improve by the promotion.

2. MR. M.Ramakrishnan, in madras school the student who did social

work, with his degree in employee work at the year 1981, he did
‘learned on morale at the first focus business limited’ madras and
he decided that developed and adjustment work rules will reduce in
the morale of employees.

3. MR. N.Prashanth, GRD college in science he studied, in

Coimbatore he studied B.A, in social work at the year 1990, he did
‘Learned on employee skill at the Cambodia mills’, he decided to
may be smart working rules wealfare facilities, the majority
decision of right morale to the improved inspect of a few negative
idea relating to poor worker’s participation in the management,
bonus and higher work.

4. Hezil, 1966, founded in is 67% at morale was related skills studied

to more productivity which is 30%, they did not open relationship
 between the morale and productivity. at 10% of the studies, the
poor productivity which is include with high morale. proof support
the equal of satisfaction and connected to action in the work.

5. Linzet al. (2006) Russian employees make the morale in the

reward of positive relation between maked rewards. more bonus
given to a greater included expected skills the bonus which is
expected to include good morale with exploring the expected
monetary. the performance assessment with the strong positive
correlation which is made by strong results skills , the morale is
right work attitudes.
6. Vinay (2010) provide that manager approaches to make the staff
skills. His result reveled by the fallowed for the good director make
a nature on skills and make correct to less in idea of worker to stop
their company. Naveen (1990) provide they have strong relation
between morale and products.

7. Millet (2011) states six idea why his important of employee morale
in an company: making performance and new ideas, improving
productivity, less number of leaves days, making more attention,
providing healthy workplace , making good things in job.

8. Manoj (2009) states includes the more employee morale make at

correct time by making the work of members, and providing
communicating, recruitement and technology of workers. He after
 includes the higher working skills makes retention of employees in
the company.

9. Santhosh (2007) state in the manging trust the result of employee

morale is very low level , in working place more of nagative are
improper. after, company atmosphere workers condition/ change
the agreement, employee turnover his more, the thing which is
impossible on diector and more un expectation and board manager
is first to make the poor working skills in a company.

10.Usha and guptha (2013) make the positive relationship of work

satifaction to employees morale. In the company they satisfied
with high morale which is more satisfied with reflect person.

11.Fardet al. (2011) provide that company rules for risk and had
impact on intrapersonal and interpersonal relationship inside and
outside of organization.
 CHAPTER-3

RESEARCH DESIGN

DEFINITION

A study plan is a set of circumstances for collecting and analyzing facts

in a way that goals to syndicate significance with the goal of investigation
with practical economics.

The research design of study is descriptive as it is intended to described

to factors that management likely to be interested and such as employees
feeling as opinion towards organization.

M. Stephenson

“the manipulation of things, concept or symbols for the purposes of

generalizing to extend, correct or verity knowledge, whether that
knowledge aids in construction of theory or in the practice of an art”.

STATEMENT OF PROBLEM

The employee attrition rate is as high as 48% in this industry. After a

certain point, people just quit for various valid reasons. Lack of growth
opportunities, work-life balance issues, decresed patience levels of the
youngsters, high aspirations to reach bigger salary brackets or managerial
levels or dampening stagnancy in the vertical growth, The reasons are
many. In some of the hot destination like india, the average age of people
joining the BPO workforce I anywhere between 24-25. They earn well
but after a certain period, they start thinking of better jobs that give
 stability and progress. Absenteeism is an equally important issue that
needs to be tackled along with attrition. A reliable resources says that 1 in
10 employees is always absent in a BPO scenario. Finding quality human
resource with the right skills and values, poses the biggest question mark
in front of the HR teams in the matter. Willingness to learn, the ability to
deal well with the clients, attention to the details, patience to handle
cumbersome situation or fostering creativity; these can be picked up from
training class, but to what extent? Large BPO service providers may be
able to things, but small and medium industries need assistance.

NEED FOR THE STUDY

 To see that whether well-being service shown main part on the at

work of workers
 Identify the satisfaction of your work within your organization
 You need to known if your employees expect a better level of well-
being from society.

OBJECTIVES

 To known and understand about the employees morale

 To known about the different methods in employee morale at the
organization
 To known the employees morale at the level of working in first focus.
 To known the employees satisfaction towards the company
 To suggest measure to increase the employees morale on first focus.
TITLE OF THE STUDY

“A Study on employee morale with more preference at First Focus

Business Solution Pvt Ltd., Hospete.

SCOPE OF THE STUDY

The main reason for study to be making with considering the permanent
members at first focus business solution pvt lt., then they have to choose
100 employees as sample.

METHODS OF DATA COLLECTION

In the main reason for the course for the data will be taken from primary
and secondary methods.

Primary data: it been provided for the course was been selecting through
interview and questionnaire method.

Secondary data: it been searched by published books, journals, company

records, files and internet.

RESERCH METHODOLOGY

The problem will be solved by the given idea of systematic methodology

in the value of research method. It can be helps to investigator to conduct
in a prescribed manner.
 RESEARCH INSTRUMENT
Questionnaire method
 SAMPLE
The sample size of the project is approximately 100 people.
 DATA PRESENTATION
Data were provided using graphs, tables and intepretations.

HYPOTHESIS

 Here is no substantial different between the age groups with regards to the
morale establishment of employees.
 Here is no substantial difference between employees of company.
 Improvement of social protection at work-efficiency of work, retirement
standards, loyalty of employees, high motivation and high levels of
satisfaction.

LIMITATONS

 The study is only limited to first focus business solution PVT Ltd., hospet.
 The searched 21 employees, so can not be the universal option.
 Employees are working all the time of their work. Thats why they are not
given correct answer.
 CHAPTER-4
ANALYSIS AND INTERPRETATION

1. Respect for the employees

items No of %
employee
responded
Never 17 17%
Rare 36 36%
Sometimes 2 2%

Often 14 14%
Always 31 31%
total 100 100

chart

never
17%
31% rarely
sometimes

37% often
14%
1% always

Interpretation
In this chart, 35% in the worker who answered that they respects who given less but 30% of
the worker who answered they are maintained equally.
 2. Feelings of good and satisfaction

items employee respondent Percentage

ever 14 14%
Rare 39 39%
Sometimes 11 11%
Often 12 12%
always 24 24%
total 100 100

CHART

14% NEVER
24%
RARELY
SOMETMES
11% OFTEN
40%
11% ALWAYS

INTERPRETATION

In this table gives the members at company they don’t feel happy or their goal in their work.
They want self- satisfaction and to do their own tasks for work.
 3. Company inspiring the employee.

items No of Percentage
member
respondent
ok 33 33%
Strongly agree 27 27%
Not ok 21 21%
Strongly not ok 17 17%
total 100 100

CHART

12%
AGREE
36%
STRONGLY AGREE
23%
DISAGREE
STRONGLY DISAGREE
29%

INTERPRETATION

In this chart there will be seen that 32% employee who says more inspired. The company
shows more inspired to most of the workers. This inspiration Is obtained in more things.
 4. Employee excitement about their job.

items people Percentage

respondent

Ok 25 25%
more ok 27 27%

Not ok 31 31%
Strongly not ok 17 17%

total 100 100

CHART

20%
32% AGREE
STRONGLY AGREE

17% DISAGREE
STRONGLY DISAGREE
31%

INTERPRETATION

In this chart is more important for the member of an company. Only if the employees have
excitement in their work, they have their work faster and complete. They are getting more
concentration toward their job.
 5. Age of respondents.

Age No of people Percentage

respondents
18-29 15 15%
30-49 65 65%
50-58 20 20%
total 100 100%

CHART

20% 15%
18-29
30-49
50-58
4th Qtr
65%

INTERPRETATION

The employees age and morale are directly related. The less age workers
are more dissatisfied with more expectation than their more age workers.
 6. Education qualification

Education Respondent Percentage

10 53 53%
2 PUC 16 16%
Degree 24 24%
Technical 7 7%
total 100 100%

CHART

25% SSLC
PUC
56% 7% degree
technical
12%

INTERPRETATION

The relationship between education and worker skills. Their is more

knowledge an workers the less in morale because they campares to skills
with other members. The higher member thinks they more dissatisfaction.
 7. Happiness in the work place.

items respondents Percentage

more happy 5 5%
Happy 95 95%
less happy 0 0
total 20 100

CHART

0%5%

VERY HAPPY
HAPPY
NOT HAPPY

95%

INTERPRETATION

this is shown from the table that 5% of the respondent is very happy to
work as a member of first focus business solution PVT LMT., and 95%
of the respondent are happy to work as a worker.
 8. Healthy work place

items respondents Percentage

Ok 20 20%
Satisfaction 80 80%
Not ok 0 0
total 100 100

CHART

20%

GOOD
SATISFACTORY

80%

INTERPRETATION

In the above table seen the iteams of people respondents to healthy work place.
Here 20% of the people respondents are having good feeling and 80% of the
people respondents are satisfied.
 9. Good relationship with employees

items No of Percentage
respondents
Good 60 60%
Satisfactory 40 40%
Not satisfactory 0 0
total 100 100%

CHART

40% GOOD
SATISFACTORY
60%

INTERPRETATION

In this chart it is known that 60% of the people respondents are having
the feelings of good and 40% are satisfied the good relationship with their
members in the company.
 10.Management appreciation to employee development

items respondent Percentage

Yes 50 50%
No 50 50%
total 100 100%

CHRT

YES
50% 50%
NO

INTERPRETATION

In this chart seen that 50% people are respondents and told the company
appreciation in all over development of them and remaining 50% people
respondent are opposite to the given statement.
 11.I fell burdened with my daily routine work.

parameters respondent %
Strongly agree 32 32
Agree 38 38
Neutral 25 25
Disagree 12 12
Strongly disagree 8 8
total 100 100

chart

7%
10% 28% strongly agree
agree
netural
22%
disagree
strongly disagree
33%

INTERPRETATION

Among 100 employees 32% of staff are powerfully concur to their routine
work burden because their works are very heavy for the employees in the
industries they got burden, 38% of employees are agree for that the
certainly get burden for the work of the employees, 12% of staff be very
for to , 8% of staff be muscularly disagree.
 12.Is company attracting and retaining skilled professional workers?

Parameters Respondent %
Strongly agree 32 32
Agree 44 44
Neutral 16 16
Disagree 4 4
Strongly disagree 4 4
total 100 100

chart

4%4%
strongly agree
16% 32%
agree
neutral
disagree
strongly disagree
44%

Interpretation

Among 100 employees, 32% are strongly agree are attracting

professionals they agreed, 44% of employees are agree in they are
attracting professionals in so as to, 16% of workers are neutral, 4% of
workers be vary, 4% of staff be strongly vary.
 13.How is talent defined?

Parameters Respondent %
Strongly agree 14 14
Agree 48 48
Neutral 22 22
Disagree 8 8
Strongly disagree 8 8
total 100 100

chart

8% 14%
8% strongly agree
agree
neutral
22%
disagree

48% strongly disagree

Interpretation

Among 100 employees, 14% of workers be strapping consent, 48% of

staff are concur, 22% be employees are neutral, 8% of staff are strongly
vary.
 14.What is the carrier management practice followed?

Parameters Respondent %
Strongly agree 24 24
Agree 40 40
Neutral 22 22
Disagree 6 6
Strongly disagree 6 6
total 100 100

chart

6%
6%
25% strongly agree
agree
22% neutral
disagree
strongly disagree
41%

Interpretation

Among 100 employees, 24% of staff are powerfully concur to how people
behaved clearly defined in the company, 40% of workers be concur to,
22% of staff are impartial, 6% of staff be vary, 6% of staff be strongly
vary.
 15.How succession planned and executed and to what effect?

Items Respondent %
Strongly agree 20 20
Agree 58 58
Neutral 14 14
Disagree 7 7
Strongly disagree 1 1
total 100 100

chart

7%1%
20%
strongly agree
14%
agree
neutral
disagree
strongly disagree
58%

Interpretation

Among 100 employees 20% of workers be powerfully concur, 58% of

workers are concur, 14% of workers are impartial, 7% of workers are
vary, 1% of workers are muscularly oppose in the company.
 CHAPTER-5

FINDINGS, CONCLUSION AND SUGGESTIONS

FINDINGS

 More of the people says are making good relationship with members
supervisors but there is less relationship between another department
workers.
 they have idea that they are taking high morale from their manager when
they are completing the works.
 More of the employee reacted and having good leadership from the umain
leaders.
 They answered that they have lot of work in the company.
 They respondents more in the company.
 Lot of employee respondent are not having good feelings in their goals.
 lot of the respondent who success in goals at their work.

SUGGESTIONS :

By making the level of employee morale, company may consider the

following suggestion.

 company should consider the achieves and responsibility for the

employees.
 there are more risk if the company can make some more adequate
motivation programs.
 company can take the less heavy work for the workers.
 The company can select more talents.
 Management can make the good idea to development inter department
cooperation.

CONCLUSION :

A morale is a psychological concept. Morale is importent for members,

company to company. Equal for all student at the correct age, nature of
work etc. skills may be range from more high to more low. In this study
first focus business solution were says there are various features which
involves skills and productivity of the each members a social work safe
work, good facilities, income, healthy rules, shifting work and making of
work is more important. They make workers skills take more important
role at more company. positive employee skills is the main role for
success of the company. Unless an employee has less morale if always a
possibility of workers disharmony and also affect smooth running of the
company.

BIBLIGROPHY

WWW.firstfocusbpo.com

First focus business solution pvt lmt

Branch : 950/D
 ANNEXURE

1.Age
A. Below 30 B.31-40 C.41-50 D.Above 50

2. Gender
A. Male B. Female

3. Educational qualification
A. Diploma/technical B. Graduate C. Professional

4. What are the work force challenges

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

5. How are the roles and talents requirement defined ?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

6. I feel I’m over burdened with my daily routine work

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

7. How talent defined?

A. Strongly agree B. Agree C. disagree D. Strongly disagree

8. What is the career management practice fallowed?

 A. Strongly agree B. Agree C. Disagree D. Strongly disagree

9. How is succession planned and executed and what effect?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

10. How is workflow and process control viewed?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

11. Are you happy with co-worker in the organization?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

12. Opinion about the development of new facilities to the company?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

13. Are you satisfied rest room service?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

14. Are you happy with water facilities?

A. Strongly agree B. Agree C. Disagree D. Strongly disagree

15. Is managers consistently providing ongoing development feedback to

support and encourage employee development?
A. Strongly agree B. Agree C. Disagree D. Strongly disagree