Professional Documents
Culture Documents
Utility Journal
Utility Journal
TRAINING KIT
FOR UTILITY HELPER
MODULE 18B
NAME: ______________________________
BRANCH: ______________________________
EMPLOYER: ______________________________
DATE HIRED: ______________________________
TK-M18B-2018-411
VERSION 1
REVISED AS OF 08.07.19
2
Familiarization on the different areas & section of the store specially in the DIY Section.
(Customer Service, Releasing Area, POS Cashier, Trading Cashier, Receiving Area &
Warehouse).
Familiarize on the different outright brands and products in each Trading section.
Report to Trading Supervisor on duty for assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
REMARKS:
3
TRAINING GUIDE
Know the different usage of equipment such as flat cart, blue cart, lifter, and jack lift
Report to Trading Supervisor on duty for assessment of today's training before going
home.
EMPLOYEE’S TRAINING JOURNAL
REMARKS:
4
TRAINING GUIDE
Knows the right positioning (kamada) and proper displaying of tiles in the floor stock area.
Report to Trading Supervisor on duty for assessment of today's training before going home.
REMARKS:
5
Know the location of DIY product associated with trading items like grout, tile adhesive, tile
trim, and faucets for lavatory and bathroom accessories.
Know how to read the barcode and description of items associated with trading area.
Report to Trading Supervisor on duty for assessment of today's training before going home.
ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER)
(SIGNATURE OVER PRINTED NAME) (POSITION)
REMARKS:
6
TRAINING GUIDE
Know how to safely load and unload the items in the customer vehicle and delivery truck.
Report to Trading Supervisor on duty for assessment of today's training before going home.
REMARKS:
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TRAINING GUIDE
Coordinate with the Sales Supervisor or regular Sales Consultant in the Trading section to
know products like tiles, sanitary wares and shower enclosure.
Report to Trading Supervisor on duty for assessment of today's training before going home.
REMARKS:
TRAINING GUIDE
PERFORMANCE APPRAISAL
FOR NEWLY HIRED UTILITY HELPER
Please assess the Trainee’s Performance based on the following criteria in a scale of 1-5:
PERFORMANCE RESULTS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Knows the different usage of equipment such as flat cart, blue cart, lifter, and jack lift
PERFORMANCE FACTORS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Integrity.
Compliance to company policies and regulations, handling of confidential information, respect for authority,
tact and diplomacy, honesty and transparency
Customer Focus.
Understanding of one’s role in providing internal and external customer service manifested through: sense of
urgency, courtesy, quality of work/service provided
Professional Grooming.
Able to maintain good physical hygiene at work; Wears prescribed office uniform when at work and when ren-
dering official duties/responsibilities
Do you have comments or suggestions to improve this Training Kit? Do you have comments or suggestions to improve this Training Kit?
____________________________________________________________ _____________________________________________________________
____________________________________________________________ _____________________________________________________________
____________________________________________________________ _____________________________________________________________
___________________________________ ________________________________
_______________________________________
_______________________________________ Facilitator’s Signature over Printed Name
Trainee’s Signature over Printed Name
Position: ___________________________________
Position: ___________________________________ Date: ______________________________________
Date: ______________________________________
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MULTIPLE CHOICE Direction: Write your answer on the space provided before each number. Avoid erasures. (10pts.)
A. Releasing area
C. Receiving area
B. DIY area
D. Floor stock area
_____ 3. Ang Utility Helper ay tumutulong mag __________ _sa releasing area?
A. Kamada
C. Load/Unload
B. Deliver
D. Mag drive ng truck
_____ 4. Dapat tama ang kamada ng tiles upang hindi maging sanhi ng_____________?
A. Tagal ng transaction
C. Pagkakamali
B. Aksidente
D. Wala sa nabangit
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_____ 5. Ang pag daragdag ng stock sa ating floor stock ay tinatawag na_______________?
A. Stock replenishment
C. Re-facing of items
B. Pagbabago
D. Wala sa nabangit
_____ 6. Ano ang tawag sa equipment na madalas pinaglalagyan ng tiles at tile adhesive?
A. Flat cart
C. Jack lift
B. Blue cart
D. Lifter
_____ 7. Ano ang tawag sa equipment na kalamitang pinaglalagyan ng mga granite at uPVC Pipe?
A.Flat cart
B. Blue cart
C. Jack lift
D. Lifter
_____ 8. Ano ang tawag sa equipment na madalas ginagamit sa pagkuha at paglipat ng mga productong naka paleta?
A. Jack lift
B. Lifter
C. Flat cart
D. Blue cart
_____ 9. Ano ang tawag sa equipment na ginagamit sa pagkuha o paglagay ng mga produkto sa mataas na lugar gaya ng racking?
A. Flat cart
C. Blue cart
B. Jack lift
D. Lifter
_____ 10. Ano ang mga dapat tandaan sa pag check ng produkto bago ito e-release?
A. Quantity
B. Size
C. Description
D. All of the above