Detailed Time Plan for Omantel - Incid

Upcoming holidays
Oman Public Holidays

Chritmas

New Year
Deployment Plan for 17 weeks:
(Omantel)
India
Upcoming holidays for 2017 will be up
soon

Preventive Maintenance Process Start Date End Date

Deployment Activities
Incident Management
General Preparation
Kick-off 20-Nov-16 20-Nov-16
Level 4.5 preparatory training 21-Nov-16 27-Nov-16

Assess current repository and work required to remove and align to MSTOP 2G 28-Nov-16 29-Nov-16
Customization
Create Level 4.5 5-Dec-16 29-Dec-16
Acceptance of Level 4.5 22-Dec-16 29-Dec-16
Upload Level 4.5 on Wiki 29-Dec-16 5-Jan-17
Prepare training material L4,5 (Module 4) 5-Jan-17 19-Jan-17

Define Acceptance Criteria (include KPI & measurements, baseline, observation period) 23-Jan-17 9-Feb-17

Trainings
Onsite Trainings (Train the trainer session) 5-Mar-17 9-Mar-17
Operational Staff training 12-Mar-17 15-Mar-17
Acceptance Criteria Sign Off 16-Mar-17 16-Mar-17
GO-Live & Acceptance
GO-Live 19-Mar-17 23-Mar-17
Observation Period
Process Implementation Acceptance To be planned while OP
Remove Old Documents
 Omantel - Incident Management Process
pcoming holidays
23-Nov-16 to 24-Nov-16

25-Nov-16

1-Jan-17

ming holidays for 2017 will be updated

soon

Days

dent Management
Onsite activity performed by Global MSTOP team and local PCs
1 Remote activity performed by Global MSTOP team and local PCs
5

16
5
5
10

12

5
4
1

be planned while OP
P team and local PCs
TOP team and local PCs
 OMANTEL MSTOP Process Champions
MSTOP Deployment Program Manager (LTM) Erhan Sayin (erhan.sayin@ericsson.com) (+90 532 2854149)

MSTOP Global Deployment Program Manager Abhijit Mukherjee (abhijit.mukherjee@ericsson.com) (+919582217832)

MSTOP Ebusiness Portal User Access Sergio Hebert (sergio.hebert@ericsson.com) (+96894358314)

MSTOP Local Team Owner (Ops Supp Manager) Syed Asad Bukhari (syed.bukhari@omantel.om) (+968 9895 1886)

MSTOP Local Team Owner (Ops Supp Manager) Mohammad Bilal Hayat (muhammad.hayat@omantel.om) ( +96891716520)

MSTOP Process Champions

No PROCESS Process Champion Functional Unit Mobile # Email Address
Zubaida Al-Hilali 1st Level Ops +96893210660 zubaida.al-hilali@ericsson.com
Qazi Abdul Basit 1st Level Ops +96898152679 Abdul.Qazi@omantel.om
1 Event Management Process
Mian Adil Shah 1st Level Ops +96898851287 mian.shah@omantel.om
Fahad Al Zadjali 1st Level Ops +96893884145 fahad.al.zadjali@ericsson.com
Vijayachandran Shanmugam 2nd Level Ops Manager +968 93209330 vijayachandran.shanmugam@ericsson.com
Zubaida Al-Hilali 1st Level Ops +96893210660 zubaida.al-hilali@ericsson.com
Qazi Abdul Basit 1st Level Ops +96898152679 Abdul.Qazi@omantel.om
2 Incident Management Process Mian Adil Shah 1st Level Ops +96898851287 mian.shah@omantel.om
Anil Kumar 2nd Level Ops +96893627728 anil.kumar@omantel.om
Muhammad Ammar Jalil 2nd Level Ops +96891256084 muhammad.jalil@omantel.om
Sidhart Mishra 2nd Level Ops +968 99763208 siddharth.mishra@omantel.om
Vijayachandran Shanmugam 2nd Level Ops Manager +968 93209330 vijayachandran.shanmugam@ericsson.com
Syed Asad Bukhari Ops Support Manager +968 9895 1886 syed.bukhari@omantel.om
Mohammad Bilal Hayat Ops Support Manager +96891716520 muhammad.hayat@omantel.om
RAN HUAWEI and
Abdel Khalek RAN ERICSSON
+96893643560 abdelkhalek.sadek@omantel.om
3 Problem Management Process Sekina CORE CS and IMS +96899375633 sekina@omantel.om
Ubair Salahria CORE PS +96899747632 ubair.salahria@omantel.om
Mohammad Imran CORE NGN +96898853758 Muhammad.Imran@omantel.om
Anil Kumar IP CORE +96893627728 anil.kumar@omantel.om
Sergio Hebert OSS +96894358314 sergio.hebert@ericsson.om
Syed Asad Bukhari Ops Support Manager +968 9895 1886 syed.bukhari@omantel.om
Mohammad Bilal Hayat Ops Support Manager +96891716520 muhammad.hayat@omantel.om
RAN HUAWEI and
Abdel Khalek RAN ERICSSON +96893643560 abdelkhalek.sadek@omantel.om
Sekina CORE CS and IMS +96899375633 sekina@omantel.om
Ubair Salahria CORE PS +96899747632 ubair.salahria@omantel.om
4 Preventive Maintenance Process
Mohammad Imran CORE NGN +96898853758 Muhammad.Imran@omantel.om
Anil Kumar IP CORE +96893627728 anil.kumar@omantel.om
Sergio Hebert OSS +96894358314 sergio.hebert@ericsson.com
Furqan Hashmi Field Ops +96899249097 Furqan.Hashmi@omantel.om
Basel Hamed Field Ops Manager +96899237013 basel.hamed@ericsson.com
Sergio Hebert User Access Admin -OSS +96894358314 sergio.hebert@ericsson.com
Muhammad Imran User Access Admin- CORE NODES +96898853758 Muhammad.Imran@omantel.om
5 Access Management Process
Basel Hamed Site Access Mng +96899237013 basel.hamed@ericsson.com
Furqan Hashmi Site Access Mng +96899249097 Furqan.Hashmi@omantel.om
Basel Hamed Field Ops Manager +96899237013 basel.hamed@ericsson.com
Furqan Hashmi Field Ops +96899249097 Furqan.Hashmi@omantel.om
6 Field Operations Rupinderjit Singh Field Ops +96893593749 Rupinderjit.Singh2@omantel.om
Ashraf Abd El Qadir Field Ops +96892808928 ashraf.elhilo@omantel.om
Imtiaz Mohammed Spare Parts Responsible +96891403979 Muhammad.Imtiaz@omantel.om
Sergio Hebert Local MS Security Manager +96894358314 sergio.hebert@ericsson.com
Tanveer Ahmed Shahzad Security Mng Process Champion +96893638017 tanveer.shahzad@omantel.om
7 Security Management Process
Muhammad Imran Security Mng Process Champion +96898853758 Muhammad.Imran@omantel.om
Fady Dawood RMEA Head of Info Security +201000059888 fady.dawood@ericsson.com
Leigh Mills Local BCM Driver +96891401258 leigh.mills@ericsson.com
Saira Al Zadjali BCM process Champion +96893208086 saira.al.zadjali@ericsson.com
8 Business Continuity Management Process
Sekina BCM process Champion +96899375633 sekina@omantel.om
8 Business Continuity Management Process
Fady Dawood RMEA Head of Info Security +201000059888 fady.dawood@ericsson.com
Amardeep Singh Change Manager +96891742442 amar.deep@omantel.om
Muhammad Bilal Hayat Change Manager +96891716520 muhammad.hayat@omantel.om
9 Change Management Process Zubaida Al-Hilali 1st Level Ops +96893210660 zubaida.al-hilali@ericsson.com
Syed Asad Bukhari CM Process Champion +968 9895 1886 syed.bukhari@omantel.om
Abdel Khalek CM Process Champion +96893643560 abdelkhalek.sadek@omantel.om
Syed Awais Rehman MS COO +96893211597 syed.awais.rehman@ericsson.com
10 Contract Management Process
Leigh Mills MSIP Head of Assurance +96891401258 leigh.mills@ericsson.com
Syed Awais Rehman MS COO +96893211597 syed.awais.rehman@ericsson.com
11 Requirement Management Process Leigh Mills MSIP Head of Assurance +96891401258 leigh.mills@ericsson.com
Basel Hamed Field Ops Manager +96899237013 basel.hamed@ericsson.com