SCALABLE OS application process

Hi, Eman, a recruiter from Scalable OS (offshore/outsourcing company). Thank you for expressing interest.

Kindly fill-out the checklist table below. Once done, I’ll submit your job application to the hiring US client/manager for
review/screening.

Recruitment Process
1.US client technical skills interview
2.Job Offer

1. Fill out the checklist table below and send it back to me together with your updated copy of
resume.

2. Candidate Self Introduction Video Recording

a. Record a 45secs applicant video introduction about yourself thru this link
https://start.myinterview.com/gal24cciewcslvkpfmspe7bi/scalable-os/introduction-video
Tips/Pointers
 Make your video presentable, particularly your background, and wear something appropriate
 NO SCRIPT READING. LOOK STRAIGHT TO THE CAMERA. Good English communication skills is very important
for this role.
 The content must be:
o Your name
o Short profile/professional summary/experiences
o Reasons why interested to apply/what made you interested to apply

IT Service Coordinator
Capable of PERMANENT Work-From-Home set-up (YES/NO) (YES/NO)
Internet Service Provider
Internet Speed/MBPS
Current location (City/Province)
Reason for applying / why left last employment
Notice Period/Employment Availability
Current/Last BASIC Monthly Salary in GROSS
Allowance/s
Expected BASIC Monthly Salary in GROSS
Willing to work on a permanent night shift schedule and flexible to be
assigned in any of the following: 8pm to 5am/7pm to 4am/9pm to 6am (YES/NO)
Manila time
Willing to follow US holidays (YES/NO)
Any certifications relevant to the position applied
Years of hands-on experience supporting US, AU, or Canada, etc.
market/clients/customers

Years of hands-on experience working in an MSP set-up/environment

(MSP<Managed Service Provider> -environments were used to
support multiple clients, multiple networks, etc., all at the same time
Years of hands-on experience/background in technical support

Years of hands-on experience in customer service gained in a

BPO/Contact Centre set-up
Years of hands-on experience in triaging incoming service tickets
Years of hands-on experience in IT dispatching /parsing request
What ticketing tools or remote monitoring /software/systems do you
have hands-on experience?
Years of hands-on experience in IT documentation

Willing to handle administrative tasks like preparing and monitoring

reports and updates, monitoring tickets on queue, call and sending
(YES/NO)
email for follow ups with IT Professionals, Teams, and Managers, and
VIP's

Willing to handle voice and non-voice tasks (YES/NO)

Managing expectations: This role is more on admin task and you’ll not
(YES/NO)
be doing helpdesk or troubleshooting