1.

State the positive facts of the case

- The couple contacted directly to the staff members
2. State the negative facts of the case
- The housekeeping members have gone home, the concierge was asked to inform
someone.
3. What is the CORE issue of the case
- The protocol took a lot of time
4. What are your analysis of the case.
- My analysis for this case is that the housekeeping staff failed to keep the rooms clean
and tidy. They provided a sheet that was unwashed and had blood stains on it. They left
the room unattended and making other staff members to deal with the problem.
5. Your preferred Management style:

6. If you are the Manager of the Hotel, what will be

your plan and course of action.
- As the manager, I would create a protocol for circumstances such as this one to prevent
any issues regarding missing staff members on their specific duty. I’d give a proper
training session for a better understanding to staff members so that they can also avoid
the situation and know what or how to handle the situation better.