Test Bank for Essentials of Nursing Leadership and

Management, 5 Edition : Diane K. Whitehead

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Test Bank for Essentials of Nursing Leadership and Management, 5 Edition : Diane K. Whitehea

Chapter 7: Dealing With Problems and Conflicts

1. In dealing with conflict, it is important to approach it in a(n):

A) Competitive manner
B) Destructive manner
C) Cooperative manner
D) Ambivalent manner

2. Conflict can occur when there is:

A) Decreased workloads
B) Acceptance of cultural differences
C) A secure work environment
D) Tension between groups

3. When issues and problems arise that cannot be resolved through discussion, the next step
might be:
A) Negotiation
B) Discussion
C) Problem-solving
D) Arguments

4. Creativity is especially important in which phase of problem-solving?

A) Identifying the issue
B) Generating possible solutions
C) Evaluating the solutions
D) Implementing the solution

5. A problem-solving process used in the nurse-client relationship is known as:

A) Case management
B) Nursing process
C) Evaluation techniques
D) Remediation theory

6. What is the goal of conflict management?

A) A conflict-free workplace
B) Resolving conflicts
C) Avoiding conflicts at any cost
D) Problem reduction

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 Chapter 7: Dealing With Problems and Conflicts

7. Problem resolution, as opposed to negotiation, is appropriate in which of the following

situations?
A) Complex, widespread disagreement
B) Highly charged situation
C) Political issue
D) Interpersonal misunderstanding

8. Ground rules are set during a negotiation in order to:

A) Prevent escalation of the conflict
B) Restrict freedom of discussion
C) Clarify the source of the conflict
D) Reduce formality

9. The best indication that a conflict is resolved is when:

A) Everyone falls silent.
B) The group that was correct is the winner.
C) Issues remain a concern.
D) Everyone is satisfied with the solution.

10. Collective bargaining is best described as:

A) An informal problem-solving process
B) A generally informal process involving all staff members
C) A formal procedure governed by labor laws
D) Focused on interpersonal relationships

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Test Bank for Essentials of Nursing Leadership and Management, 5 Edition : Diane K. Whitehea

Chapter 7: Dealing With Problems and Conflicts

Answer Key
1. C
Cooperative manner
2. D
Tension between groups
3. A
Negotiation
4. B
Generating possible solutions
5. B
Nursing process
6. B
Resolving conflicts
7. D
Interpersonal misunderstanding
8. A
Prevent escalation of the conflict
9. D
Everyone is satisfied with the solution.
10. C
A formal procedure governed by labor laws

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