Prepared By: Warehouse Manager

Approved By: Supply Chain Director

SC-WH_SOP_002
[OUTBOUND – QUALITY CONTROL]
Introductions

This document describe the procedures on how to perform Quality Control checks on all outbound
Sales orders deliver to customers. No orders are to be deliver without any QC Approve PASS
label.

Objectives

● Ensure orders are being shipped 100% defect free;

● Ensure satisfactory of the orders without any missing components;
● Strengthened relationship with customers and vendor;
● Uplift the brand image and reputation of the organization.

Responsibility

Quality Control, Warehouse, Rectification and Delivery Team jointly responsible to ensure orders
are defect free when delivering.

Definition

QC – Quality Controller 3P – Third Party Services

WM – Warehouse Manager DT – Delivery Team
RT – Rectification Team

Flow Chart

Effective date: 24 July 2023 Date last amended: - Version: 1 1

Prepared By: Warehouse Manager
Approved By: Supply Chain Director

Procedures

1.0 Order Acceptance

1.1 After orders has been picked, Warehouse picker will move the picked
Sales Order pallets to QC Bay for checks,
1.2 Warehouse picker will pass the picklist to QC team,
1.3 QC Team will take Quality Control Inspection Checklist (V1) and start to perform
the process,
1.4 QC Team will perform check on the following:
A. Packaging box quality both outer and inner;
B. Defects that can be seen visible – Crumple, scratches, hairline crack etc;
C. Incomplete Mechanism components;
D. Missing Installation Manual guide.

2.0 To Approve QC PASS

2.1 QC will filled in the details using Quality Control Inspection Checklist (V1);
2.2 QC will take photos of 4 angel – Centre, Left, Right and Back;
2.3 QC to save photos in the shared-drive folder identify the folder by SO/OS#;
2.4 QC Perform 100% inspection on all surface, bottom, sides and hard to reach area;
2.5 QC found No sign of point 1.2 during inspection;
2.6 QC to approve PASS on the checklist;
2.7 QC to re-pack the item accordingly;
2.8 QC to paste the QC PASS label;
2.9 QC to pass the picklist back to warehouse picker;
2.10 Warehouse picker will move the order to distribution bay ready for delivery;
2.11 Warehouse picker to submit the picklist to Inventory Controller for DO preparation.

Effective date: 24 July 2023 Date last amended: - Version: 1 2

Prepared By: Warehouse Manager
Approved By: Supply Chain Director

3.0 To Approve QC PASS after Rectification

3.1 QC will filled in the details using Quality Control Inspection Checklist (V1);
3.2 QC will take photos of 4 angel – Centre, Left, Right and Back;
3.3 QC to save photos in the shared-drive folder identify the folder by SO/OS#;
3.4 QC Perform 100% inspection on all surface, bottom, sides and hard to reach area;
3.5 QC found defects during inspection;
3.6 QC to tick Pending on which Category the defects needs attention and paste QC
HOLD label;
3.7 QC to circle the pictorial list to inform area was found defects;
3.8 QC to take photo of the defect area;
3.9 QC will remarks on the checklist;
3.10 QC pass the picklist and checklist to Rectification Team;
3.11 RT will assess the rectification area required;
3.12 RT will repair any minor defect humanly possible in-house;
3.13 Once repair, RT to indicate Repaired and pass back the picklist and checklist to QC;
3.14 QC perform acceptance and re-check the rectified area;
3.15 Once satisfactory, QC to approve PASS on the checklist;
3.16 QC to re-pack the item accordingly;
3.17 QC to paste the QC PASS label ;
3.18 QC to pass the picklist back to warehouse picker;
3.19 Warehouse picker will move the order to distribution bay ready for delivery;
3.20 Warehouse picker to submit the picklist to Inventory Controller for DO preparation.

4.0 Beyond Repair

4.1 Follow steps point 3.1-3.12;
4.2 RT identified item beyond repair and inform QC and paste QC REWORK label;
4.3 QC will inform Sales Team on the inspection found and need to re-schedule delivery;
4.4 Sales Team will have to inform customer immediately on the reschedule;
4.5 QC will need to get WM to advise and approve if need 3P to perform;
4.6 WM will raise the Purchase Control Form for Vendor to perform the activities;
4.7 Vendor will perform re-work and return back within the timeframe;
4.8 QC perform acceptance and re-check the rectified area;
4.9 Once satisfactory, QC to approve PASS on the checklist;
4.10 QC to re-pack the item accordingly;

Effective date: 24 July 2023 Date last amended: - Version: 1 3

Prepared By: Warehouse Manager
Approved By: Supply Chain Director

4.11 QC to paste the QC PASS label;

4.12 QC to pass the picklist back to warehouse picker;
4.13 Warehouse picker will move the order to distribution bay ready for delivery;
4.14 Warehouse picker to submit the picklist to Inventory Controller for DO preparation.

5.0 Delivery Team

5.1 During collection, DT to ensure orders collected are label with QC PASS before
loading;
5.2 Ensure no label are tempted, and if found, DT has to inform QC to do a quick check;
5.3 Ensure no mishandling during loading and during delivery;
5.4 DT to perform video taking on unboxing the orders at customer’s premises;
5.5 Ensure no mishandling during unboxing;
5.6 All video are to be shared with IC so they can archive it in the shared folder in google
drive.

QUALITY CONTROL LABEL

QC PASS LABEL
After 100% inspection done, and item with defects free will
be label QC PASS on the packaging.

QC REJECTED LABEL
After 100% inspection done, and item found defects and unable
to be rectify, will have the packaging label QC REJECTED.

QC REWORK LABEL
After 100% inspection done, and item found defects and can be
rectify to re-work (via 3P) will have the packaging label QC REWORK.

QC HOLD LABEL
After 100% inspection done, and item found defects and able to
be rectify in-house will have the packaging label QC HOLD.

Effective date: 24 July 2023 Date last amended: - Version: 1 4

Prepared By: Warehouse Manager
Approved By: Supply Chain Director

QUALITY CONTROL INSPECTION CHECKLIST (V1)

Effective date: 24 July 2023 Date last amended: - Version: 1 5

Prepared By: Warehouse Manager
Approved By: Supply Chain Director

Effective date: 24 July 2023 Date last amended: - Version: 1 6

Prepared By: Warehouse Manager
Approved By: Supply Chain Director

References

1. Link to all outbound orders:

https://drive.google.com/drive/folders/1vX6fFHUzQDNNRqWTFCGzFjGT6a0wJLng?u
sp=drive_link

2. Link to QC Data mining:

https://drive.google.com/drive/folders/1PdI4Pa0L1-
BMltNidw7uTauJAVqkWjbS?usp=drive_link

Effective date: 24 July 2023 Date last amended: - Version: 1 7