1) Define the following : 20

a. Oppurtunity Cost
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b. Chain of Production
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c. Franchise
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d. Labour Turnover
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e. Piece Rate
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f. Chain Of Command
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g. Induction Training
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 h. Job Enrichment
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i. Person Specification
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j. Fringe Benefits
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2) With a diagram Explain in detail the Maslow’s Hierarchy of Needs. 8

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3) State the different roles of management ? 4
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4) State 2 advantages and disadvantages of Internal and External Recruitment 8

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5) State 4 Financial and 4 Non Financial Rewards 8

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6) Discuss the benefits of a well motivated workforce to a business 4

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7) In brief explain the 3 main leadership styles 6

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8) Design a sample Curriculum Vitae covering minimum 7 details 8
9) How is a centralised organisation different from decentralised organisation ? 6
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10) Discuss in detail Herzberg’s two factor theory and how it is different from Taylor’s scientific
management theory ? 8
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 EXTRA PAGE
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