1.

You recently had an unpleasant experience when you were shopping in a

department store. One of the assistants wrongly accused you of shoplifting.
Although you were able to prove that you had paid for the item in question,
you received no apology.
Write a letter to the manager of the shop, saying why you are angry and
disappointed and asking for some kind of compensation for the way you were
treated. Say that you will take further action if you do not receive an official
apology.
2.A student from a business school in an English-speaking country has
arranged to spend two months on a work experience programme in your
department. Your manager has asked you to write a letter to the student,
welcoming him to your company, explaining what he will be expected to do
and how he will benefit from this experience.
3.On a recent holiday, you lost a valuable item. Fortunately, you have travel
insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter:
– describe the item you lost
– explain how lost it
– tell the insurance company what you would like them to do.
Write your email in an appropriate style.