[aer—aa as Q.P. Code ‘andidates must write the Q.P. Code n the title page of the answer-book. careers steer (aaa) PTETH aE : 80 Maximum Marks : 80 falz/NOTE: (i) raat a ct fe 3a ea-99 FAR 7S 23 BI Please check that this question paper contains 23 printed pages. (il) wea aTARH are BF BAK RG Te WRT F BIS HP THREAT TH RTBT HI-TS Ferg 1 QP. Code given on the right hand side of the question paper should be written on the title page of the answer-book by the candidate (iii) yr orber ae ot Pas 3a ea 3d eT Please check that this question paper contains 24 questions. (iv) Breve sree air Tere Perera Bee aA a TECH, Tee WaT HIE BT HATA HALA PIE | Please write down the serial number of the question in the answer- book before attempting it. (vy) xaaea—a9 a) Tet & fone 15 frre ar a fear Tar B | ed— TH ar aT Yale 10.15 WSF PRAT ATOM 110.15 FAH 10.30 Ft a TT HACIA VI HI TEA BR BA TARY & chavs dere ger WS Te TH AGED | 15 minute time has been allotted to read this question paper. The question paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the candidates will read the question paper only and will not write any answer on the answer-book during this period. P.T.O,age io arava Prd : ‘Prafeftan Préat at aga araert 8 afee site saan rere hire: (i) ga aea— or 34 wea B | ret we afta Bh (ii) wit med ate sae art sifera B | (iii). Ser area en Riga BA amie 1 (iv) 3 ataté weal an 50 F 75 seed F here art aeT | (ue) 4 aah & weal & sen cv 150 seed F here ard ae 1 (vi) 6 arat ad weal & ser eT 200 seat F ere at ART | (vii) Wea Wer a BHP TTT a Te OH BT FAS TF TRY | 1. weR-L: song A Hae a ae ifs seg a afta 2, aft gas aT TEsT “afin a weafira am a A181 wem-Il ser steerer Hf faenita sere 3a fama suis dard, sfater gait Ft sreerm, fread ar farm ante atenfera aa é | frat a ad frees A veer Shae: A) Salona ati eeté |B) wa] awe Sei rae | (©) Sea-Ladiaen eel wed 2 | (D) HeA-] ert aa HeA-T BeT’ | 2, Saati fara afters Sac ard Prone 3 gan or 8 itty cata aA aftaaT ae aera ara sre at sf H errr Sara, ae Ag : (A) -sfRreror B) fren (©) fare (D) Fea yaies 66/5/2 wr Page 2oe General Instructions : Read the following instructions carefully and follow them : () This Question Paper contains 84 questions, Al questions are compulsory. (ii) Marks are indicated against each question. (iii) Answers should be brief and to the point. (iv) Answers to the questions carrying 3 marks may be from 50 to 75 words. (v) Answers to the questions carrying 4 marks may be in about 150 words. (vi) Answers to the questions carrying 6 marks may be in about 200 words. (vii) Attempt all parts of a question together. 1. Statement-I: The concept of product relates to not only the physical product but also the benefits offered by it from customer's point of view. Statement-II : The concept of product does not include the extended product by way of after sale services, availability of spare parts, handling complaints ete. Choose the correct option from the following : 1 (A) Both Statement-I and Statement-II are correct. (B) Both Statement-I and Statement-II are incorrect. (©) Statement-I is correct and Statement-II is incorrect (D) Statement-I is incorrect and Statement-II is correct. The activities whose outcome not only improves the job performance but also help individuals in the progress towards maturity and actualisation of their potential capacities is known as 1 (A) training. (B) education. (©) development (D) performance appraisal 66/5/2 ww Page 3 P.T.O.eae sea 3 we Rrra as “afar wee ste fag Fora wes 3 we H eres 8 1 faeret me am nett oe Fara weer mcrae fg a UE | STE B feria, 9 arf fara ce ferg FM a are A cen Fa Me wR fer HI Te HH eT el eft | ee ge Raft a Paectom fran ae ae at fis rere are Prag Pape aan aa foment ard fa vel 8 cer ga fess 3 ser srraer aprtarét Fh | Pretifard Ha wee 3 fare ard Rae 8 a Ah ea we A ig wer AT 2 (A) Petts @B) ant © fer (D) Frias fergie aifea Grenait 4 gearatea gu € rear el, ot gfe Pea a wae aa word Prorren gre aT eae 7 (A) Frise (B) aaa (© fer ) Friar fafis dred & fifa seza eta @ 1 ‘set ore ores ele ae sree seq wer Oi arch ww ant Goat feet B | ge ares ar shea faa agra 2 | te ww afore: area @ freer Seva aaa & aera Tell a ren wer HET a | ge Wels ere ar wae aad aerial & wart Bi area & exalt ht sitter & fore wage Hea z | ‘ortaa afta wate ht fara 2: (A) yaa wm savage wien 2 1 (B) yeu we Pee ser are shear 2 | (©) yaa we afastier art? OD) vay ew srg afar? | “S.Sh. cia ana aean & ‘gergifaa cen gen sen dare’ Ft ws wep yet 2 | yaar Sea sonfrs fefre cera a fatter fren sti ger anf faq 7a SAfers Sara, area are orgaal, aes ohne nie Ht aga fefier wa a wer ae aT al fafa Bo 8 Baad BEM 2 | shied aye orate afar} ge sai a al ae were | Per a eet sean trrear Fife: (A) sis vataem ud stent afer B) arahre watacr wd safle yataer (C) annie vata va cories ata OD) waArfes vats od stefrha vata 66/5/2 wr Page 43. Himanshu is working as a ‘Marketing Manager’ in ‘Suvidit-Air- Conditioners’, a well known brand in the field of air-conditioners. Till last month the company was able to achieve its sales targets. But this month Himanshu observed that targets were not being met and the number of air-conditioners sold was decreasing. He analysed the situation and found that the new salesman appointed last month was not good and for this he took necessary action. Which of the following function of management helped Himanshu to identify the decrease in sale ? 1 (A) Planning (B) Organising (©) Directing ©) Controlling 4, ‘Whether the decisions have been translated into desired actions or not’ can be confirmed by performing which of the following function of management ? 1 (A) Planning (B) Organising (©) Directing ©) Controlling 5. Different organisations have different goals. ‘Zeepo’ is an upcoming retail chain for providing consumer goods door-to-door, the objective of this organisation is to increase sales. ‘Allie’ is an educational organisation working with an objective of providing education to under privileged children of the society. Management of each of these organisations unite the efforts of their employees towards achieving organisational goals, ‘The characteristic of management discussed above is : 1 (A) Management is goal-oriented. (B) Management is a continuous process. (C) Management is a dynamic function. (D) Management is an intangible force. ‘Digilocker’ is a flagship initiative of ‘Ministry of Electronics and IT, Government of India. It aims at digital empowerment of the citizens by providing access to authentic digital documents such as academic certificates issued by different Examination Boards, Driving Licenses, Vehicle registrations etc. in a digital fromat. ‘The above para discusses a few dimensions of Business Environment. Identify the correct dimensions from the following : 1 (A) Economic Environment and Technological Environment (B) Social Environment and Economic Environment (©) Social Environment and Political Environment (D) Political Environment and Technological Environment 66/5/2 Nee Page 5 P.T.O.Tea we‘ a ee a Brat ae Te Ase at ‘frat Redteere srardiige cet ard, 3 fare sree arrartt St arava Bt VAT | wah 3a ora er aH Jorn war area ates sem ng Ga’ & qed a gas arvart feared & sift gat rant at wena ee ar Pot fora | ‘ong ete! 3 anda ater’, “Bin ada, “Pg rea’, “aero rsa ae oT ART 2 prey Pare wef fre 1 9 age eh ge a Bara wT Te aS AH wid ieart ae a | Pre fargait #8 sattaa Hf seifira careers vataer & tera ft wear aifire : A) crafts qaiser ait A tea Gi ara a teat Sart A aera @ | B) earaerfies vataer saath ene ar area Hel H aera e (©) araeites vata wf a Gereaansii/ sae Ft IES BE Ua Tee BT AT OT weld aera 2 | (D) Taare vale Peaitce va site Fate a aera 2 | 8. Um areftrer gro faq ae aed a eft —uifa Prones eT ect : (A) sifrer (8) sarafara (C) aR (D) freee 9. argti ate’ dies a us fers ora: Ga Age 2 sel sat & fore a areata Ht ot 1 ga ore aga ah A are Baer wall 3 wera | HAA ay a eed aif ae | ae Sie dona wal Fant den awl Ee, ER Se ae cige BS A a UH Aa AAI: Get Fem aT Ta, fret aap qe, a ae car itis nfafattat eff | ay sie feu my sea: Ger Aer a whrewat Hel fore ‘arg ie’ aah afie zal @ area we & fore ge auf BA cen io nfafatiral ais ‘sated gert “erraenfs cataen’ oft Peet we Patra ve were srr 8 | Pea a ya fener A ears hifary (A) affacar (B) atest wafer (©) gearereat ) aint aaa 66/5/2 we Page 67. ‘Dolma’ and ‘Una’ were gardeners with decades of hands-on experience. ‘They wore the first ones to recognise the need of indoor gardens specially for plant-lovers living in apartments, They took advantage of this opportunity and decided to offer beautiful designing ideas for indoor gardening through their innovative venture ‘My Space’. “My Space’ offered creative ideas like ‘Garden wall’, ‘Hanging Garden’, ‘Window Garden’, ‘Book-shelf garden’ and many more. Since there were no competitors they soon became the market leaders in the field. From the following points, identify the importance of Business- Environment highlighted above : 1 (A) Business Environment helps the firm to identify threats and early warning signals. (B) Business Environment helps in tapping useful resources. (C) Business Environment enables the firm to identify opportunities and getting the first mover advantage. (D) Business Environment helps in assisting in planning and policy formulation, 8. The obligation of a subordinate to properly perform the assigned duty is called : 1 (A) Authority (B)_ Responsibility (©) Accountability D) Decentralisation 9, ‘Cartoony Planet’ is a well-known indoor playground for organising parties for children in Noida. It has many play-stations and it organises various activities for the kids to enjoy. Looking at the increasing number of children visiting ‘Cartoony Planet’, a new indoor playground in the name of ‘Tiny-Tots House’ came up with advanced swings, play stations and entertainment activities near ‘Cartoony Planet’. To compete with the newly opened indoor playground, ‘Cartoony Planet’ also added some advanced swings and entertainment activities to attract more children. The above information highlights one of the features of ‘Business Environment’. Identify the feature from the following : 1 (A) Uncertainty (B) Dynamic Nature (©) Relativity () Interrelatedness 66/5/2 ww Page 7 P.T.O.10. aie fea ne faa ae goad & area aia Ft dea Sifare : (A) seaa wf (B) sete ah (© fare D) afire san LL. “Prior ar sea teres & ate ary & fee wfaer aft eearsit er ward ey Bare wor? | ae eer Peat a Peta AH er ah wepha wr sects HUT a 7 (A) Pater arts fag cer ofa ater 8 (B) Prats fivla cera Pafea 2 (©) Praise weer or rate ers 21 ©) faa siete | 12. Saas Fela’ & apart wha HT STAT SUT : (A) Wexeqa (B) widths wa sized ater (©) wratar ) teagan 66/5/2 wr Page 810. Identify the External Source of Recruitment illustrated by the picture given below : 1 Factory Gate (A) Direct Recruitment (B) Casual Callers (©) Advertisement (@) Labour Contractor 11. ‘The purpose of planning is to meet future events effectively to the best advantage of an organisation’ This statement highlights which of the following features of planning ? 1 (A) Planning focuses on achieving objective: (B)_ Planning involves decision-making. (©) Planning is the primary function of management. (@) Planning is futuristic. 12. The next step in the ‘Selection Process’ after ‘Selection Decision’ is 1 (A) Job Offer (B) Medical Examination (©) Selection Tests () Contract of Employment 66/5/2 ww Page 9 P.T.O,ot 13. ‘fra a ate ar wm bert Fr fot aera a wear Her are HTH TET! 7 @) arson (B) fara % sare (©) tee were feta O) araaTsgT aafars fama & fava a fra aaa ae Tera ez 7 (A) gaa seria aractia ic 2 fired Pasian Ua Bier a ate oreerfes ade aera 1 B) ae ceyarete steered Bt daha sear & frrat Hensit wt wa sear sera Bar —aacarferas ara ae 3 Pere ta ape eg fwre Poa AT | (C) aw Peake #1 erfara arechi 8 cafeerra dail ar Prapra eel A arqHfa Sa 2 | ©) wi meat & Ad sian Sar aya @ car weqht a cfr mest Ft ARATE ATA A AHA B | frferfira 3 & se Paco orem ah reef Paetl agai a Prater a pea oat ae Sor aren 8 at ont we sift gontaeT at as 2a E | @) weatamen ) feat were (©) deere ©) rata me GHA, we, fees, wets, fore aera eat a Ho ar fern freer wan ape of fase seen fide wag & send, weg ws Garsit Ht years wars & fare fee ora @ ae sega el Garail aor afer & searat B sea fare so waa, STAT TTS (A) as B) ais fees (Hr) (©) ars aTr (D) goa Fea 8 ata ar wera Teta 8 7 () ‘Sf aa gare sit dente aaen =e deff aca 2 fre area a ‘Selafere fatty, sao wa are ert ht weofira wer Frafira fare ara z | @) fetes aa ae ata 2 fred sfayfeat ar fara wer geo Pawel a ae sera Poa meres % area a fara TT? | (C) verte ara ae aren @ fared are wferyfeal ar ara ete @ | sel Te feat wy aad ae | ©) 3a ak cyereia fifa or ase 2 si AiR ahead 7 ren ae a ‘frei aftraam safe om at am Set 2 | 66/5/2 wr Page 1013. Which of the following is NOT a factor affecting capital structure of a company ? 1 (A) Cost of Debt (B) Growth Opportunities (©) Cash Flow Position (D) Interest Coverage Ratio 14. Which of the following statements is incorrect about Personal Selling ? 1 (A) It is a direct face to face dialogue that involves an interactive relationship between the seller and buyer. (B) It refers to short-term incentives designed to encourage the buyers to make immediate purchase of a produet or service (©) It allows a sales-person to develop personal relationship with the prospective customers. (D) In this it is possible to take a direct feedback from the customer and to adopt the presentation according to the needs of the prospects. 15. From the following, identify the channel of distribution in which goods pass from the manufacturer to the retailers who, in turn, sell them to the final users. 1 (A) One level channel (B)_ Two level channel (©) Three level channel (D) Zero level channel 16. A name, term, sign, symbol, design or some combination of them used to identify the products — goods or services of one seller or group of sellers and to differentiate them from those of the competitors is known as 1 (A) brand. (B) brand mark. (©) brand name. @) trade mark. 17. Which of the following statements is incorrect ? 1 (A) Capital Market refers to facilities and institutional arrangements through which long-term funds, both debt and equity are raised and invested (B) Secondary market is the market where securities are sold by the company to the investor directly or through an intermediary. (©) Primary Market is the Market where only buying of securities takes place. Securities can not be sold there. (D) Money Market is a market for short term funds which deals in monetary assets whose period of maturity is upto one year. 66/5/2 A Page 11 P.T.O.20. wad a waif sgae ar aren seas St aire ar ae eae 2 fre fore ara Par ‘are @ cen Parent rettoras Serer 3 are aT AY TMT aT EA HEAT 8, TEA: (A) fares (B) aafeera fara (©) Pra dale OD) sA-aer . __ 8 ores wer sient are aia ae gaz a Bear aa ae earch ft ora Ba wars ahi Tafeafe z | @) hide (B) sfa sia at (C) Saar ara () Rae wea eae] 8 a ean ht sreereait & enfae eet are at ar fires ee dag sah caren & are ifr wan —T wr — IT a jaaarttagi fi. [em Pate ares ft gern 8 uw carats aaa at ear seated t apm Bae At srraerea ere 2 | b. | wanfieht scare ii, | wast Pat wert, we ttle seer daa eanfta ae ah @, ata: eat weafeat Ht gaa Freer wet? | cc. | fafeeftaer iii, [um piven det et we awe aed step wart aft tafe fer ft rare Bt 2 | a, | aarteranfaeea iv. | stares se eae car oer age at ara A arava as sorafirn a2 & site ae TAB | ore: Hoyer % onudt fo afie emt th raat ze | a be d Oi i iti ®) ii ii iv i © ii i i wv © wv i ii i 66/5/2 wr Page 1218. The most commonly used tool of promotion which is a paid form of communication and in which the sponsor bears the cost of communicating with the prospects is 1 (A) advertising. (B) personal selling. (©) sales promotion. ©) public relations. 19. refers to the increase in profit earned by the equity shareholders due to the presence of fixed financial charges like interest. 1 (A) Capital structure (B) Earning per share (C) Trading on equity (D) Return on investment 20. Match the factors affecting fixed capital requirements given in the Column-I with their explanations given in Column-II : 1 ColumnT Column IT a. | Nature of i [A trading organisation needs lower Business investments in fixed assets as compared to a manufacturing organisation. b. | Technology ii. |A textile manufacturing company is upgradation installing a cement manufacturing plant and thus its investments in fixed assets is increasing. c. | Diversification | iii. | A capital-intensive organisation requires higher investments in fixed assets as compared to labour-intensive organisation. 4. | Choice of iv. | Mobile phones became obsolete faster and are Technique replaced much sooner than furniture or many other assets. Hence these type of businesses require more fixed capital. @ ioiv i iti ® at tt wii © ii i wv © wv i ii ii 66/5/2 ww Page 13 P.T.O.at 21 22, 23. eRT a Sones Het are WH eH Te area ferftres’ F fay A yes petard afters weg arta emt Peer | geet fea set ret aeftseadt at aatftra Pear cen aera aero up seftran ea eaten aren at arfee St soae 8 Aa ae seeker Bt ae seh STATE ware wa sreltres Seer Ter we | Tea Te At sitet fe ars ara & fare wag ET A pea aod sarah 8 aac al a ee Te SeTATE Rafe Hae sad ha diac ae wae | faq A wae & ue Terai fara A sat 61 | ga frac ft year Fife car sa eH Sere 3 BAT SITET, | tary, afer cer afte ara & Shem 1 are Per eh Be eer steer 3 ee reer H fers & eo 8 oq gem fear | ay ee we ares rere & &a A cen Te a ew ag ada eri Fweder & eq A ye oem Pea | ed aaa wear Prearea & w gar eet wee gee 1 ART aT ara Bah Ae Efe 3 HB aT fa ae ae tifa ca or aR A ae coach 2 eg Se aR aT ih was a pT wT ta ag ArT TAT? | nfo 3 ae ait war fe ae Bat Tae 2 oT aS ela F feed ci faegatt ar sere fife | (@) @ Senet ar Gat sede wer Gi) saad A saftteon HF gure, wt wale rigor ard wea wri area | reat (>) fren a Reda sien 3s asi ea area : @ faa fare ae Gi) Gas ara aor 66/5/2 wr Page 1422. 23. Vibhu joined as a Chief Executive Officer (CEO) of ‘Mega Marut Ltd’, a firm manufacturing cars. On the first day he addressed his subordinates saying that organisations should have a chain of authority and communication that runs from top to bottom and should he followed by managers and the subordinates. He also added that for routine matters a worker ean not directly contact the CEO but in an emergency he/she may contact directly. Vibhu discussed an important principle of management. Identify and explain the principle with the help of an example. Monika, Rashmi and Garima are childhood friends. After completing their education, Monika joined a school as a teacher. Rashmi joined a firm as a Chartered Accountant and Garima as a General Manager in a Multi- National Company. After a long time in a re-union function of the school, they met each other. Rashmi said that they were all professionals now. Garima told Rashmi that she can say this about Monika and herself, but not about her since Manager is not considered a full fledged professional. Why did Garima say that she was not a professional ? State any three points in support of your answer. (a) Explain (i) Making Efficient use of resources and (ii) Improving employee motivation as importance of controlling function of management. OR (b) Explain the following as steps in the process of controlling @) Analysing Deviations; and (i) Taking Corrective Action 66/5/2 ww Page 15 P.T.O.at 24, 26. 27. (a) siete sfarafe cen fara ats & fared dia frase aril ar secre shire | art (>) Seca > fed dia erat a secre Fifa | (a) “Far aah aah aired Hi aerate ea we oh aga oft afer aie 1 Bah Rei ae insti ar seca Fifa | aera (>) ‘feo a Bere ate 35 aha ea fa Prom H gure ace safe erat Brags 8 ata a one ugar? | — 88 el an ai er set aT | (a) “are S after} sens & Bard’ A derail a1 seca Sifare | are (bo) aav ht Pegi an alegre aesil aor sect =HiPae, | ata ‘aint cisedad fates’ tom faa wee & ea A aria 2 | a sat qatar fora “ad & ate aatard ar geen fear rar | He A saa we sae & fart fence fara favtat & sane 4 seen cies ada et farts nfafafeeat er gare ware 2 Lae we Piftera staf & fore ferara, Frere, Praar aer ably al srrergreat abl eared H vam @ ate facta dare Pfsea a we cer ra srs we | cA a aE | ae aa eh eta facta yaa Al we Fecal staan & at yer Seva HY wea el wT SATA TET | FH oTaUTOT Al Gears shift eT ga C1 ee I TATE | 66/5/2 wr Page 1626. 27. (a) State any three regulatory functions of Securities and Exchange Board of India. OR (b) State any three functions of stock exchange. (a) ‘Filling vacancies for various job positions from within the organisation has many limitations’. State any four such limitations. OR () ‘Training not only improves the current or future performance of employees but also benefits the organisation in many ways’, State any four such benefits. (a) State the assumptions of ‘Maslow’s Need hierarchy Theory of motivation.’ OR (b) State any four psychological barriers of communication, Harish is working as a finance manager in ‘Kozee Softwares Ltd.’ He has been awarded ‘Best employee of the year Award because of his foresightedness. He always aims at smooth operations of all the financial activities by focusing on fund requirements and their availability in the light of financial decisions. He takes into consideration the growth, performance, investments and requirement of funds for a given period so that financial resources are not left idle and don’t unnecessarily add to the cost. By doing all this Harish strives to achieve the two main objectives of an important concept of financial management. Identify the concept and explain its two objectives. 4 66/5/2 ww Page 17 P.T.O.29. 30, 28. fey sm aware Pret or a er vere ar a, ar fol at wunrfad act are fied ar area at secre afte | ohen ore wa fara wa A gaara sere} area HeN-XIL Al were | oraUTA Re “Soe AAT TTS Sr AAT BE TATE SAA FAS I A HT AMT, egal ger Gi sei Hee wr wae Rear | ag ara GHA A age aiehta Bae wT art wart Hi ag fae ar wear ae @ | ge aT ae as da HAS fre te Ha’ ha HO red @ | See aT F sreTee fairs avs & te teat’ Al aalacriga te FT ae Se yea Fh ert A ales eH afar wel fash wee fare on ws | ga Gea TE. wm ards & aan FeO wa HA fore ng | ow yea ores AA wre Te HTT fie tar, Sea H 88 yea a Henna fae, sere fats At ata At ae gene wet tart iat aera ana & fava Hi gwars A aoht arated gert a dige gta ser ‘te Bax’ ar ea fe sen we Seer sot are tag weg Ht ata AY ae ugar year ses ‘ats Fee Ft ASA eheft ger ey aah ara Ue Ree gfe rea Ft | se atl Paes a earned og cea eT a ‘Se tae Br sore we ae se ata & fore Uw Sra ‘ser se! aA Hawt | afen 3 as ta sr aa Ua Sra eh UH Sala aga a acai amr Pater fee | wang waite wierd & safe eeftent grey Pacts Fasu are fied are arfeeel apt seeks eifare | Tene Wares as anferteat st a act acs Ut @ fg aaa} sefahaa ae Te ara ot vented at @ | ankerital ot site siftrs sicenfea et & fee get aa Ta pert & ome F fee ofl ot ateon At 1 a seared aerial i meats wert H ware #4 8 | sadlad sigedg 4 afela fay me siicerett 3 wenn HS eet are area sicerett aor Seek ifse | 66/5/2 wr Page 18ae 28. 29. 30. State any four factors that affect the decision related to how much profit is to be distributed and how much profit is to be retained in the business. Sameeksha is a Class-XII student having Business Studies as one of her subjects. After studying ‘Consumer Protection’ as one of the chapters in Business-Studies, she tried to apply the acquired knowledge while purchasing and using the goods. She is very fond of cooking and always tries new recipies. This time she wants to purchase a ‘Bread Maker’ to prepare homemade bread. She checked online about the various brands of ‘Bread Maker’ available in the market and compared their price, so that an intelligent and wise choice can be made. Then she went to a near by market to buy it. Being an informed consumer she looked for the Standardization Mark, negotiated the price printed on the label, checked the date of manufacturing and asked for guarantee or warranty of the product. After satisfying with all the concerned information she purchased the “Bread Maker’ and as a responsible consumer asked for the cash-memo, After coming back home she opened the packaging of the ‘Bread Maker’ and found an instruction booklet inside. She carefully read all the instructions and operated the Bread Maker step-by-step and succeeded in making nice ‘Atta Bread’ for her family. Samecksha has fulfilled many responsibilities of a consumer while purchasing and using the ‘Bread Maker’ State any four responsibilities fulfilled by Sameeksha besides asking for a cash-memo. Mahamana Enterprises is not only giving salary to its employees but it also offers bonus to them over and above the salary. To further encourage the employees, it announced that it will provide a share in the profits of the company to them. These incentives are helpful in increasing the purchasing power of the employees. State four other incentives of the type of incentive discussed in the above para. 4 66/5/2 ww Page 19 P.T.O.32. 33. Sanit wae Us ferad Heo Fae, a A cpa! we UH cade Hea “afa—siearea’ at argiTER | erat (>) “aetngae wh rarer feared Ft ew fasten cen i) dare ar afm Se wt ari sere oe (ii) Sane Pola, 1 wae & frail & wera & wa F arene | (a) Sapte wa ‘ards Fr atoait & van % ws Hera | aT (>) Prafafad sya & Rasa ard & nee 39 are: @) Reise aiftenfia cen srreaeh Bratait at aa mem 2; ca Gi) Frise aitaaars siftaa et an pea 2 | wifas- 19 Ferd & aro cer eh Sahat & sland ares wel @ aires aT TE 2 | 2022 F aa asl aeufal 9 se acter a arate afta gener aut sitmerga om gs farm, 24 ined fates’ 9 ont oh on sehen eta a am ae & fare amet | see prey “Udi wiaeden ferfties’ 3 aehard Sane | ata: Heitor & fore sehh eH fre ara war | sete aan cer a wt Fe are raters va & aati ww Aa 1 fire ores faa | @ Wraiveda fates’ & seherteat gre sare ae aaa} aR A Tea TT se hifi | Gi) sated @) F Gea fae Te dre & yer A feerdi t festvensit er feet | donati sr secre of fifa | 66/5/2 wr Page 2032. Explain ‘Harmony, Not Discord’ as a principle and ‘Motion-Study’ as a technique of scientific management. OR (») Explain ‘Universal Applicability’ as a feature of principles of management and () Optimum Utilisation of resources and effective administration and (ii) Scientific decisions, as significance of principles of management. (a) Explain ‘Strategy’ and ‘Programme’ as type of plans. OR (b) Explain the following as importance of planning function of management : (i) Planning reduces overlapping and wasteful activities; and (i) Planning reduces the risk of uncertainty. Due to spread of COVID-19 pandemic, employees of almost all the companies were working online from their homes. In 2022 when most of the companies called them back to their office and started working offline, ‘Taty Software Ltd still asked their employees to work from home. Because of this, employees of ‘Taty Software Ltd.’ were feeling bored, hence for recreation they formed a cricket-club. They started mecting every Saturday and Sunday on a ground near their office building. (@) Identify and state the type of organisation formed by the employees of Taty Software Ltd. (i) Also, state any two advantages and two limitations of the type of organisation identified in (i) above. 6 66/5/2 ww Page 21 P.T.O.Ob: 84, ‘See geagifrae’ A ‘aa airs am aratia wes aa A eit ar gearer ares fare | We an Sa wag aa ht afta wr sere, TAT, arstae, Yea rater ws wads et TAT at grat ad ea, Be HoT Het eee ra Te TERT HI Tete ae sea Shee “lee waagifran’ 9 arte A adhe wi ahr yl war A ad A A NR are a ara, fra sar A ae faire Peart afea ga od | ae ae st ghia at a fe was as Ht alts orest & ora vfs ea a aga sre | gas fates “See gcazifae uiaes erat at apm pel & fore ead ey a waft & seen fore arse ata fra felts ear A een eee | sattaa feria a afta sitfare frac & Peet dia aeait at eras | 66/5/2 wr Page 22ae 34, ‘Best Electronics’ started manufacturing washing machines under the brand name ‘Amaze’. Once the washing machines were manufactured, packaged, branded, priced and promoted, they had to be made available to the customers at the right place, in the right quantity and at the right time. ‘Bost Electronics’ provided for accurate and speedy processing of orders so that the washing machines reach the customers in time, in the right quantity and specifications. They also ensured that the washing machines are physically made available to the customers. Further, ‘Best Electroni arranged for facilities to store the washing machines at different locations near the market to minimize the charges on transportation. Explain any three components of physical distribution discussed in the above case. 66/5/2 ww Page 2366/5/2 DAS) sy VS Page 24