**Agent (A):** Good [morning/afternoon/evening], [Customer's Name]!

This is [Your Name] from

SiriusXM Customer Service. How are you today?

**Customer (C):** Hi [Your Name], I'm doing well, thank you. How can I assist you?

**A:** I noticed that you've been enjoying our 3-month free trial, and I'm delighted to hear that. We
want to ensure you continue experiencing the best in music, news, sports, and entertainment. Your
trial is coming to an end, and I'd like to discuss some fantastic options for you.

**C:** I did enjoy the trial, but I'm not sure if I want to subscribe. What are the benefits of a
SiriusXM subscription?

**A:** Great question! With a SiriusXM subscription, you get:

- Access to over [number of channels] channels, including exclusive content.
- An ad-free listening experience for uninterrupted enjoyment.
- The flexibility to listen at home, in your car, and on the SiriusXM app.

**C:** Those sound like some nice benefits. What are the subscription options available?

**A:** We have several subscription plans designed to suit your preferences and needs. Our plans
start at just [mention the price], and you can choose the one that fits you best. Whether you're into
music, talk shows, or sports, we have something for everyone. Plus, we often have special
promotions and discounts for our loyal customers.

**C:** How can I renew my subscription?

**A:** Renewing is easy! We can get started right now. I'll assist you through the process, or if you
prefer, you can visit our website or use our app—it's entirely up to you. By renewing now, you won't
miss any of your favorite shows, music, or live events, and you'll lock in your current rate.

**C:** I'm concerned about the cost. Is there any way to get a better deal?

**A:** I understand your concern. Let me check for any available promotions or discounts for you.
[Agent checks for promotions] I'm delighted to inform you that we have a special promotion running
right now that can offer you [mention the promotion details]. This is an excellent opportunity to
continue enjoying SiriusXM at an even more affordable rate.

**C:** That sounds like a good deal. Can you help me renew my subscription?

**A:** Absolutely, [Customer's Name]! I can assist you with that. To get started, I'll need to verify
your account. Can you please provide me with your SiriusXM account number or the phone number
associated with your account?

**C:** Sure, my account number is [customer provides account number].

**A:** Thank you, [Customer's Name]. Let me process the renewal for you. [Agent completes the
renewal process] Your subscription is now renewed, and you're all set to continue enjoying SiriusXM.
Thank you for choosing us!

**C:** Thank you, [Your Name]. I appreciate your help with this.