JOB PROFILE

JOB STORE # 206 REVISED

TITLE: BUSINESS ANALYST CLASSIFICATION: INFORMATION SYSTEMS 24

JOB OVERVIEW

Under the direction of the Manager of Business Services, this position is responsible for providing business,
systems and data analysis supporting all applications within Service BC. This includes e-service applications
providing services to the legal, financial and citizen communities. The position is responsible for documenting
existing and new processes, business requirements, application specifications, change management and
quality assurance for new and enhanced services to staff and citizens.

ACCOUNTABILITIES
Required:
 Facilitates requirements gathering sessions with client to elicit, identify and document business
situations requiring technological solutions.
 Understands and provides LEAN solutions to the development and enhancement of business
processes.
 Researches and develops business cases including technological alternatives, cost benefit analysis,
revenue and operational impacts, implications, program area resources and policy/procedural
enhancements.
 Translates business processes into technical specifications.
 Prepares requirements analysis, operational requirements within government, ministry and industry IT
standards.
 Participates in, or leads project teams, technical reviews, quality assurance checks and post-
implementation reviews.
 Ensures program logic and specifications are adhered to.
 Reviews and identifies potentially reusable system components.
 Develops and implements procedures (i.e. naming conventions, data dictionary management,
transaction definitions, testing/operational procedures, client training, etc).
 Documents changes to systems and costs of producing new manuals, reports, etc.
 Develops and executes application test plans and executes detailed test scripts to ensure that system
functionality meets specification.
 Develops, monitors and provides orientation for user acceptance testing by program staff
 Work closely with program staff of the various branches to understand their business requirements
and technology needs.

Career Group: Job Family: Job Stream: Role:

IM/IT Information Technology Business Analysis Professional
  Develops and delivers change management functions in the form of communications and training to
staff and other stakeholders to provide exposure to new and enhanced application features.
 Provides operational support to a large number of applications utilizing varied technologies to ensure
that service interruptions and other related issues are responded to and addressed in accordance with
service level agreements.
 Works closely with stakeholders from other branches, ministries and levels of government to provide
high levels of integrated services to citizens.

JOB REQUIREMENTS
EDUCATION AND EXPERIENCE
 Degree, diploma, certification or equivalent in the computer science field or equivalent combination of
education and experience.
 Experience providing business analysis related to integrated custom applications with complex
business processes.
 Experience working with front line clients in service delivery based organizations.
 Demonstrated experience in requirements gathering and documentation including business cases,
business requirements documents, use cases and process flows diagramming.

Preference may be given to applicants with:

 Certification in business analysis or equivalent.
 Experience working with multi partner and multi jurisdictional agencies.
 Experience with usability issues and web-based applications.

KNOWLEDGE, SKILLS AND ABILITIES

 Knowledge of business and data analysis methodologies.
 Knowledge of application design and development life cycle; and all aspects of IT security.

BEHAVIOURAL COMPETENCIES
 Analytical Thinking is the ability to comprehend a situation by breaking it down into its components
and identifying key or underlying complex issues. It implies the ability to systematically organize and
compare the various aspects of a problem or situation and determine cause-and-effect relationships
(“if…then…”) to resolve problems in a sound, decisive manner, checks to ensure the validity or
accuracy of all information.
 Problem Solving/Judgement is the ability to analyze problems systematically, organize information,
identify key factors, identify underlying causes and generate solutions.
 Innovation indicates an effort to improve performance by doing or promoting new things, such as
introducing a previously unknown or untried solution or procedure to the specific area or organization.

Career Group: Job Family: Job Stream: Role:

IM/IT Information Technology Business Analysis Professional
  Partners with Stakeholders is the desire to work co-operatively with all stakeholders to meet mutual
goals. It involves an awareness that a relationship based on trust is the foundation for success in
delivering results.
 Planning, Organizing and Coordinating involves proactively planning, establishing priorities and
allocating resources. It is expressed by developing and implementing increasingly complex plans. It also
involves monitoring and adjusting work to accomplish goals and deliver to the organization's mandate.
 Service Orientation implies a desire to identify and serve customers/clients, who may include the
public, co-workers, other branches/divisions, other ministries/agencies, other government
organizations, and non-government organizations. It means focusing one’s efforts on discovering and
meeting the needs of the customer/client.
 Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups
and across the organization to achieve group and organizational goals. It includes the desire and ability
to understand and respond effectively to other people from diverse backgrounds with diverse views.

Career Group: Job Family: Job Stream: Role:

IM/IT Information Technology Business Analysis Professional